User Guide

Set or change your smartphone password, 316
I can't unlock my smartphone using my smart card
Try the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received
your smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
I can't download a certificate or PGP key from an
LDAP-enabled server
Try the following actions:
• Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more
information, contact your administrator.
• If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try
using the default connection type.
I forgot the PIN for Parental Controls
Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone
data.
User Guide Security
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