Version: 5.
Published: 2013-11-07 SWD-20131107160132924
Contents 1 Document revision history.................................................................................................................6 2 What's New in BlackBerry Enterprise Server 5.0 SP4.........................................................................7 3 Overview: BlackBerry Enterprise Server.............................................................................................9 4 BlackBerry Enterprise Server architecture.................................................
Managing a distributed environment for BlackBerry Enterprise Server components ............................................................47 Wireless activation ............................................................................................................................................................ 47 6 BlackBerry Enterprise Solution security...........................................................................................
Messaging process flows.................................................................................................................................................... 76 Process flow: Sending a message to a BlackBerry device............................................................................................. 76 Process flow: Sending a message from a BlackBerry device.........................................................................................
Feature and Technical Overview Document revision history Document revision history 6 Date Description 14 February 2013 Initial version 7 November 2013 Updated for maintenance release 6 1
Feature and Technical Overview What's New in BlackBerry Enterprise Server 5.0 SP4 What's New in BlackBerry Enterprise Server 5.0 SP4 2 Feature Description Upgrade paths Administrators can upgrade to BlackBerry Enterprise Server 5.0 SP4 from the following software versions: • BlackBerry Enterprise Server 5.0 SP2 • BlackBerry Enterprise Server 5.0 SP3 Administrators can upgrade to BlackBerry Enterprise Server 5.0 SP4 for Novell GroupWise from BlackBerry Enterprise Server 5.
Feature and Technical Overview 8 What's New in BlackBerry Enterprise Server 5.0 SP4 Feature Description Increased efficiency of reconciliation process BlackBerry Enterprise Server 5.0 SP4 includes enhancements that reduce the workload on the computer that hosts the BlackBerry Configuration Database. Enhancements to security features BlackBerry Enterprise Server 5.
Feature and Technical Overview Overview: BlackBerry Enterprise Server Overview: BlackBerry Enterprise Server 3 The BlackBerry Enterprise Server is designed to be a secure, centralized link between an organization's wireless network, communications software, applications, and BlackBerry smartphones. The BlackBerry Enterprise Server integrates with your organization's existing infrastructure to provide smartphone users with mobile access to your organization's resources.
Feature and Technical Overview BlackBerry Enterprise Server architecture BlackBerry Enterprise Server architecture 4 Architecture: BlackBerry Enterprise Server The BlackBerry Enterprise Server consists of various components that are designed to perform the following actions: • Permit BlackBerry device users to access your organization's tools and data from BlackBerry devices and run your organization's applications on devices • Process, route, compress, and encrypt data • Communicate with the wirel
Feature and Technical Overview BlackBerry Enterprise Server architecture 11
Feature and Technical Overview BlackBerry Enterprise Server architecture Component Description BlackBerry Administration Service The BlackBerry Administration Service connects to the BlackBerry Configuration Database. You can use the BlackBerry Administration Service to manage the BlackBerry Domain, which includes BlackBerry Enterprise Server components, user accounts, and features for BlackBerry device administration.
Feature and Technical Overview Component BlackBerry Enterprise Server architecture Description Agent connects to your organization's messaging server to provide messaging services, calendar management, address lookups, attachment viewing, attachment downloading, and encryption key generation. The BlackBerry Messaging Agent also acts as a gateway so that the BlackBerry Synchronization Service can access organizer data on the messaging server.
Feature and Technical Overview Component BlackBerry Enterprise Server architecture Description Users can install the BlackBerry Device Manager when they install the BlackBerry Desktop Software or at another time. The BlackBerry Device Manager is an optional component, but it is required to support a bypass connection to the BlackBerry Router.
Feature and Technical Overview BlackBerry Enterprise Server architecture Component Description BlackBerry Administration Service The BlackBerry Administration Service permits you to manage the BlackBerry Collaboration Service and configure instant messaging features. BlackBerry Collaboration Service The BlackBerry Collaboration Service delivers messages between the instant messaging server, BlackBerry Enterprise Server, and BlackBerry devices.
Feature and Technical Overview BlackBerry Enterprise Server architecture Architecture: Remote BlackBerry MDS Connection Service You can install the BlackBerry MDS Connection Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server. The BlackBerry MDS Connection Service can use increased system resources when it processes requests for content.
Feature and Technical Overview BlackBerry Enterprise Server architecture Component Description BlackBerry Administration Service The BlackBerry Administration Service permits you to manage the BlackBerry MDS Connection Service, configure the central push server, and configure the browsing and application features. BlackBerry Configuration Database The BlackBerry Configuration Database contains the configuration data that the BlackBerry MDS Connection Service uses.
Feature and Technical Overview BlackBerry Enterprise Server architecture Component Description BlackBerry Configuration Database The BlackBerry Configuration Database contains configuration data that the BlackBerry Administration Service manages. BlackBerry Device Manager The BlackBerry Device Manager permits BlackBerry devices to connect to the BlackBerry Router.
Feature and Technical Overview BlackBerry Enterprise Server architecture Architecture: Remote BlackBerry Administration Service You can install the BlackBerry Administration Service on a computer that is separate from the computer that hosts the BlackBerry Enterprise Server. The BlackBerry Administration Service can use increased system resources when it processes requests.
Feature and Technical Overview BlackBerry Enterprise Server architecture Component Description BlackBerry Administration Service The BlackBerry Administration Service permits you to manage the BlackBerry Enterprise Server, user accounts, and BlackBerry devices. BlackBerry Configuration Database The BlackBerry Configuration Database contains configuration data that the BlackBerry Administration Service manages.
Feature and Technical Overview BlackBerry Enterprise Server architecture Component Description BlackBerry Administration Service The BlackBerry Administration Service permits you to manage the BlackBerry Attachment Service instances and set up attachment conversion features. BlackBerry Attachment Service The BlackBerry Attachment Service converts the attachment and returns the attachment data to the BlackBerry Attachment Connector.
Feature and Technical Overview BlackBerry Enterprise Server architecture Architecture: BlackBerry Web Desktop Manager The BlackBerry Web Desktop Manager consists of server-side services that are installed with the BlackBerry Administration Service and Microsoft ActiveX controls that are installed on the browser of the BlackBerry device user's computer. HTTPS authentication secures the connection between the server and the browser.
Feature and Technical Overview BlackBerry Enterprise Server architecture Component Description user's computer with BlackBerry Web Desktop Manager browser application The BlackBerry Web Desktop Manager browser application is the Microsoft ActiveX controls that a user installs in a browser to manage the BlackBerry device.
Feature and Technical Overview BlackBerry Enterprise Server components and features BlackBerry Enterprise Server components and features 5 BlackBerry Administration Service The BlackBerry Administration Service is a web application you use to manage user accounts; assign user groups, administrative roles, and software configurations and apply IT policies to user accounts; and manage servers and component instances in a BlackBerry Domain.
Feature and Technical Overview Feature BlackBerry Enterprise Server components and features Description and known only to the BlackBerry Administration Service. Alternatively, you can use external authentication, which permits administrators to log in to the BlackBerry Administration Service using the same information that administrators use to access your organization's messaging server.
Feature and Technical Overview BlackBerry Enterprise Server components and features Database tables in the BlackBerry Configuration Database that store contact information The BlackBerry Mail Store Service synchronizes contact information to two database tables in the BlackBerry Configuration Database. Table name Description MsDomains This table contains a list of domains and messaging servers that are located in your organization's environment.
Feature and Technical Overview BlackBerry Enterprise Server components and features Contact information Database property name Database property name in BlackBerry Configuration Database version 4.1 mailbox path MailboxKey UserConfig.MailboxDN This property specifies the unique mailbox path. messaging server path ServerName UserConfig.ServerDN This property specifies the path to the messaging server.
Feature and Technical Overview BlackBerry Enterprise Server components and features contact list, the BlackBerry Configuration Database might not contain the contact information for all user accounts on your organization's messaging server. If the BlackBerry Configuration Database does not contain contact information for a user account, you cannot create the user account by searching for the contact information in the BlackBerry Administration Service.
Feature and Technical Overview BlackBerry Enterprise Server components and features Feature Description email reconciliation The BlackBerry Enterprise Server reconciles the status of messages between users' BlackBerry devices and their email applications. If users delete, archive, or move messages to personal folders in their email applications, the messages are deleted from the message list on the users' BlackBerry devices.
Feature and Technical Overview Feature BlackBerry Enterprise Server components and features Description • If an attachment exceeds 64 KB, the BlackBerry device sends the attachment in multiple data packets. Users can send messages with attachments only from supported BlackBerry devices that are running BlackBerry Device Software version 4.2 or later.
Feature and Technical Overview BlackBerry Enterprise Server components and features Feature Description personal contact subfolders Users with BlackBerry devices that are running BlackBerry Device Software version 5.0 or later can view personal contact subfolders on their BlackBerry devices and change contact information. Users can specify which contact subfolders that they want to synchronize to their BlackBerry devices using BlackBerry Desktop Manager or BlackBerry Web Desktop Manager.
Feature and Technical Overview BlackBerry Enterprise Server components and features • BlackBerry Client for use with Microsoft Office Communications Server 2007 • BlackBerry Client for use with Microsoft Office Communications Server 2007 R2 • BlackBerry Client for use with Microsoft Lync Server 2010 • BlackBerry Client for IBM Sametime • BlackBerry Client for Novell GroupWise Messenger The BlackBerry Collaboration Service sends instant messages between your organization's instant messaging serve
Feature and Technical Overview BlackBerry Enterprise Server components and features Feature Description synchronized contact lists The instant messaging contact lists on users' BlackBerry devices are synchronized with the contact lists in their organization's instant messaging application. contact alerts Users can request alerts when specific contacts become available.
Feature and Technical Overview Feature BlackBerry Enterprise Server components and features Description BlackBerry Client for use with Microsoft Office Communications Server 2007, users can send instant messages to contacts that are not included in their contact lists. dormant mode The collaboration clients enter dormant mode after five minutes of inactivity. In dormant mode, the applications do not receive presence updates for contacts.
Feature and Technical Overview Feature BlackBerry Enterprise Server components and features Description between BlackBerry devices and email applications. You can use IT policies to configure the settings for wireless data synchronization. support for different types of user access The BlackBerry Enterprise Server requires access to the organizer application databases for all users.
Feature and Technical Overview BlackBerry Enterprise Server components and features Format Extension audio .amr, .mp3, .wav, .wma Corel WordPerfect 7-10 .wpd HTML .htm, .html images .bmp, .gif, .jpeg, .jpg, .png, .ppm, .tif, .t iff, .wmf Microsoft Excel 97-2003, 2007, 2013*, and XP .xls, .xlsx Microsoft PowerPoint 97-2003, 2007, 2013*, and XP .pps, .ppsx, .ppt, .pptx Microsoft Word 97-2003, 2007, 2013*, and XP .doc, .dot, .dotx, .docx OpenOffice Format version 1.1 .odp, .ods, .odt, .
Feature and Technical Overview BlackBerry Enterprise Server components and features Feature Description protocol connections You can define connections to the web servers on your organization’s intranet or the Internet using standard Internet protocols such as HTTP, HTTPS, and TCP/IP. encrypted communications The BlackBerry MDS Connection Service encrypts content using the same standard BlackBerry encryption that the BlackBerry Dispatcher uses to encrypt messages and other data.
Feature and Technical Overview BlackBerry Enterprise Server components and features BlackBerry Applications BlackBerry devices support BlackBerry Applications and BlackBerry Browser Applications. Application developers in your organization can create BlackBerry Applications using BlackBerry development tools or third-party development tools. You can install and manage BlackBerry Java Applications on BlackBerry devices using the BlackBerry Administration Service.
Feature and Technical Overview BlackBerry Enterprise Server components and features Developers can create BlackBerry Java Applications using BlackBerry developer tools or other Java authoring tools. BlackBerry devices run BlackBerry Java Applications using BlackBerry APIs and Java ME, which are standard on BlackBerry devices. For more information about developing and customizing BlackBerry Applications, visit www.blackberry.com/developers.
Feature and Technical Overview BlackBerry Enterprise Server components and features BlackBerry device management You can use the BlackBerry Enterprise Server to control how you implement, maintain, and upgrade BlackBerry devices across your organization.
Feature and Technical Overview BlackBerry Enterprise Server components and features Feature Description wireless delivery When you configure an IT policy, all rules take effect when the BlackBerry Policy Service delivers the IT policy to a BlackBerry device over the wireless network. The BlackBerry device stores new IT policy rule values in the user configurations on the BlackBerry device automatically.
Feature and Technical Overview BlackBerry Enterprise Server components and features When the BlackBerry Enterprise Server detects a BlackBerry Router, it identifies the IP address of the computer that hosts the BlackBerry Router and writes the IP address to the BlackBerry Configuration Database. When BlackBerry device users activate devices that are running BlackBerry Device Software 4.0 or later, the BlackBerry Router sends the IP address to the devices in a service book.
Feature and Technical Overview BlackBerry Enterprise Server components and features Feature Description BlackBerry Device Software management Users can use the BlackBerry Web Desktop Manager to update the BlackBerry Device Software on their BlackBerry devices. control user's access to features You can specify the BlackBerry Web Desktop Manager features that users can access using IT policies and settings in the BlackBerry Administration Service.
Feature and Technical Overview Supported feature BlackBerry Enterprise Server components and features BlackBerry Web Desktop Manager BlackBerry Desktop Software • option to choose not to save the backup file • no option to choose whether to save the backup file • BlackBerry services are not maintained if the users disconnect their BlackBerry devices before completing the process • BlackBerry services are maintained if the users disconnect their BlackBerry devices before clicking the Close button
Feature and Technical Overview Supported feature BlackBerry Enterprise Server components and features BlackBerry Web Desktop Manager devices that belong to other users, the BlackBerry Web Desktop Manager prompts the users who connected the BlackBerry devices if they want to switch to the BlackBerry devices switching devices email message settings BlackBerry Desktop Software • if users without active BlackBerry devices connect BlackBerry devices that belong to other users, the BlackBerry Desktop Softw
Feature and Technical Overview BlackBerry Enterprise Server components and features Supported feature BlackBerry Web Desktop Manager BlackBerry Desktop Software prompt for BlackBerry device password BlackBerry devices can connect without a prompt for the device password required before BlackBerry devices can connect to the users' computers statistics for user accounts supported with the following conditions: supported with the following conditions: • all supported messaging environments • Micr
Feature and Technical Overview BlackBerry Enterprise Server components and features Managing a distributed environment for BlackBerry Enterprise Server components You can install the BlackBerry Enterprise Server components on multiple computers so that you can manage the size of your organization's BlackBerry Domain.
Feature and Technical Overview BlackBerry Enterprise Solution security BlackBerry Enterprise Solution security 6 The BlackBerry Enterprise Solution consists of various products and components that are designed to extend your organization’s communication methods to BlackBerry devices. The BlackBerry Enterprise Solution is designed to help protect data that is in transit at all points between a device and the BlackBerry Enterprise Server.
Feature and Technical Overview BlackBerry Enterprise Solution security Security features of the BlackBerry Enterprise Solution Feature Description data protection The BlackBerry Enterprise Solution is designed to protect data that is in transit between the BlackBerry Enterprise Server and a BlackBerry device and data that is in transit between your organization’s messaging server and the email application on a user’s computer.
Feature and Technical Overview BlackBerry Enterprise Solution security Encrypting data that the BlackBerry Enterprise Server and a BlackBerry device send to each other To encrypt data that is in transit between the BlackBerry Enterprise Server and a BlackBerry device in your organization, the BlackBerry Enterprise Solution uses BlackBerry transport layer encryption.
Feature and Technical Overview BlackBerry Enterprise Solution security How the BlackBerry Enterprise Solution uses Triple DES to encrypt data The BlackBerry Enterprise Solution uses a two-key Triple DES encryption algorithm to generate message keys and device transport keys. In the three iterations of the DES algorithm, the first 56-bit key in outer CBC mode encrypts the data, the second 56-bit key decrypts the data, and the first key encrypts the data again.
Feature and Technical Overview BlackBerry Enterprise Solution security • if you use software tokens, contents of the .
Feature and Technical Overview BlackBerry Enterprise Solution security You can configure an allowed list to determine which devices can access a BlackBerry Enterprise Server. A device that meets the criteria that you specify in the allowed list can associate with the BlackBerry Enterprise Server when the device activates over the wireless network.
Feature and Technical Overview BlackBerry Enterprise Solution security For more information, see the BlackBerry Enterprise Server Policy Reference Guide. Using IT administration commands to protect a lost or stolen device The BlackBerry Enterprise Server includes IT administration commands that you can send over the wireless network to protect sensitive data on a BlackBerry device.
Feature and Technical Overview IT administration command BlackBerry Enterprise Solution security Description You can also specify whether you want to delete or disable a user account from the BlackBerry Enterprise Server after the device deletes all user information and application data.
Feature and Technical Overview BlackBerry Enterprise Server high availability BlackBerry Enterprise Server high availability 7 High availability permits you to provide minimum downtime for BlackBerry services if BlackBerry Enterprise Server components stop responding or if they require maintenance. BlackBerry Enterprise Server high availability consists of a minimum of two BlackBerry Enterprise Server instances and the BlackBerry Configuration Database which is replicated across two database servers.
Feature and Technical Overview BlackBerry Enterprise Server high availability Both BlackBerry Enterprise Server instances in the BlackBerry Enterprise Server pair include, by default, the BlackBerry Attachment Service, BlackBerry Dispatcher, BlackBerry MDS Connection Service, BlackBerry Messaging Agent, BlackBerry Policy Service, BlackBerry Router, and BlackBerry Synchronization Service.
Feature and Technical Overview BlackBerry Enterprise Server high availability The BlackBerry Enterprise Server components calculate their health scores by examining their operating health, the stability of their connections to other components, and the health scores of the other components. The health score of the BlackBerry Enterprise Server consists of various health parameters. Each health parameter indicates whether a particular service or feature is available.
Feature and Technical Overview • BlackBerry Enterprise Server high availability informs the standby BlackBerry Enterprise Server that it self-demoted Scenario: What happens after a primary BlackBerry Enterprise Server stops responding If a primary BlackBerry Enterprise Server stops responding, the standby BlackBerry Enterprise Server performs one of two actions depending on whether its health score is above or below the promotion threshold.
Feature and Technical Overview BlackBerry Enterprise Server high availability Scenario: What happens after the health score of a primary BlackBerry Enterprise Server falls below the failover threshold The following scenario can occur if the messaging server, BlackBerry Infrastructure, and BlackBerry Configuration Database are available. 1. The standby BlackBerry Enterprise Server determines that the health score of the primary BlackBerry Enterprise Server fell below the failover threshold. 2.
Feature and Technical Overview BlackBerry Enterprise Server high availability database stops responding, the BlackBerry Enterprise Server opens an active connection to the mirror database automatically. Database mirroring provides fault tolerance for the BlackBerry Enterprise Solution.
Feature and Technical Overview BlackBerry Enterprise Server high availability The primary BlackBerry Enterprise Server connects to the messaging server and processes the messaging data that it sends to and receives from BlackBerry devices. The standby BlackBerry Enterprise Server opens standby connections to the principal BlackBerry Configuration Database and the messaging server.
Feature and Technical Overview BlackBerry Enterprise Server high availability High availability in a distributed environment If you install multiple BlackBerry Enterprise Server components on different computers to create a distributed environment, you can configure the components for high availability. High availability for a distributed component requires that you install two or more instances of the component in your organization's environment.
Feature and Technical Overview Component BlackBerry Enterprise Server high availability High availability type Description assigns the active connection to another BlackBerry Collaboration Service instance. BlackBerry Configuration Database database mirroring If you install the BlackBerry Configuration Database on Microsoft SQL Server 2005 SP2 or later, you can configure database mirroring.
Feature and Technical Overview Wi-Fi enabled devices Wi-Fi enabled devices 8 Wi-Fi enabled BlackBerry devices permit users with qualifying data plans to access BlackBerry services over a mobile network, Wi-Fi network, or both networks simultaneously. When users can access a mobile network and Wi-Fi network simulaneously, users can perform multiple tasks over both networks.
Feature and Technical Overview Type Wi-Fi enabled devices Description permit VPN connections through the firewall. You can configure a home Wi-Fi network with layer 2 security and password authentication. You must configure BlackBerry devices to support the authentication that the home Wi-Fi network requires. A home Wi-Fi network permits users to access all BlackBerry services from Wi-Fi enabled BlackBerry devices using the BlackBerry Infrastructure.
Feature and Technical Overview Wi-Fi enabled devices Connections that BlackBerry devices make to mobile and Wi-Fi networks Wi-Fi enabled BlackBerry devices connect to different components in the mobile and Wi-Fi networks so that they can communicate with the BlackBerry Enterprise Server and provide BlackBerry services for users.
Feature and Technical Overview Wi-Fi enabled devices Component Description BlackBerry Internet Service The BlackBerry Internet Service is an email and Internet service for BlackBerry devices that is designed to provide subscribers with automatic delivery of email messages, mobile access to email message attachments, and convenient access to Internet content. UNC/GANC The UNC/GANC is the gateway for Wi-Fi or mobile communications.
Feature and Technical Overview Wi-Fi enabled devices After BlackBerry devices connect to the Wi-Fi network using a Wi-Fi profile, the BlackBerry devices try to make a direct IP connection to the BlackBerry Router. With some network architectures, a VPN session might be required to complete the direct connection to the BlackBerry Router. Wi-Fi enabled BlackBerry devices include a built-in VPN client that you can configure and assign to any Wi-Fi profile on the BlackBerry devices.
Feature and Technical Overview Wi-Fi enabled devices BlackBerry services that are available over Wi-Fi connections For more information about supported services and features, contact your organization's wireless service provider. Not all BlackBerry data plans support Wi-Fi access to BlackBerry data services.
Feature and Technical Overview Wi-Fi enabled devices BlackBerry services Service provider with GSM/EDGE network or UMA network Wi-Fi network and service provider with GSM/EDGE network Wi-Fi network and no service provider with GSM/EDGE network or UMA, and no UMA available Enterprise Wi-Fi network and service provider with GSM/EDGE network, and no UMA, and no UMA available Enterprise Wi-Fi network and no service provider with GSM/EDGE network, and no UMA available BlackBerry Messenger X X X X X
Feature and Technical Overview BlackBerry services Wi-Fi enabled devices Service provider with GSM/EDGE network or UMA network Wi-Fi network and service provider with GSM/EDGE network X X Wi-Fi network and no service provider with GSM/EDGE network or UMA, and no UMA available Enterprise Wi-Fi network and service provider with GSM/EDGE network, and no UMA, and no UMA available Enterprise Wi-Fi network and no service provider with GSM/EDGE network, and no UMA available wireless service provider (for
Feature and Technical Overview Wi-Fi enabled devices Characteristic Description nonoverlapping channels up to 19 sources of interference • Bluetooth wireless technology • some satellite systems • 5 GHz cordless phones throughput speed 23 Mbps Characteristics of the IEEE 802.11b wireless networking standard that Wi-Fi enabled BlackBerry devices support Characteristic Description fallback speeds 5.5, 2, and 1 Mbps frequency 2.
Feature and Technical Overview Wi-Fi enabled devices Characteristics of the IEEE 802.11g wireless networking standard that Wi-Fi enabled BlackBerry devices support Characteristic Description fallback speeds 48, 36, 24, 18, 12, 9, and 6 Mbps frequency 2.4 GHz maximum speed 54 Mbps nonoverlapping channels 3 sources of interference • Bluetooth wireless technology • microwave ovens • 2.
Feature and Technical Overview Wi-Fi enabled devices Feature Description Direct access to the BlackBerry Infrastructure over a Wi-Fi connection Direct access to the BlackBerry Infrastructure over a Wi-Fi connection permits Wi-Fi enabled devices to access BlackBerry services over the Internet, even if UMA is not available. You can verify with your organization's wireless service provider that your organization's service plan supports access to BlackBerry services over a Wi-Fi connection.
Feature and Technical Overview BlackBerry Enterprise Server process flows BlackBerry Enterprise Server process flows 9 Messaging process flows Process flow: Sending a message to a BlackBerry device 1. A message arrives in a user’s mailbox. Microsoft Exchange notifies the BlackBerry Messaging Agent. 2. The BlackBerry Messaging Agent applies global filter rules to the messages in the user’s mailbox and filters the messages that match the filter criteria.
Feature and Technical Overview BlackBerry Enterprise Server process flows 7. The BlackBerry device sends a delivery confirmation to the BlackBerry Dispatcher. The BlackBerry Dispatcher sends the delivery confirmation to the BlackBerry Messaging Agent. If the BlackBerry Messaging Agent does not receive a delivery confirmation within four hours, it sends the message to the wireless network again.
Feature and Technical Overview BlackBerry Enterprise Server process flows Process flow: Sending a message that contains an attachment from a BlackBerry device 1. A user attaches a file to a message on a BlackBerry device and sends the message. • If the BlackBerry device is not running BlackBerry Device Software version 4.
Feature and Technical Overview BlackBerry Enterprise Server process flows 7. The BlackBerry Messaging Agent verifies the validity of the attachment content, and stores the content in memory as the content arrives.
Feature and Technical Overview BlackBerry Enterprise Server process flows 8. The BlackBerry device sends a delivery confirmation to the BlackBerry Dispatcher, which sends it to the BlackBerry Messaging Agent. If the BlackBerry Enterprise Server does not receive a delivery confirmation within four hours, it resubmits the contact lookup results to the wireless network. 9.
Feature and Technical Overview BlackBerry Enterprise Server process flows 4.
Feature and Technical Overview BlackBerry Enterprise Server process flows 1. A user logs in to a collaboration client on a BlackBerry device. 2. The device compresses and encrypts the user ID and password, and sends them through the BlackBerry Router to the BlackBerry Dispatcher over port 3101. 3. The BlackBerry Dispatcher sends the request to the BlackBerry Collaboration Service over port 3200.
Feature and Technical Overview BlackBerry Enterprise Server process flows 7. The Microsoft Office Communicator Web Access server sends the acceptance to the BlackBerry Collaboration Service. 8. The BlackBerry Collaboration Service sends the acceptance message, in encrypted and compressed format, through the BlackBerry Dispatcher to the device, and creates a cache of the connectivity information to maintain the instant messaging session.
Feature and Technical Overview BlackBerry Enterprise Server process flows • If the maximum number of sessions was reached and you configured a timeout limit, the BlackBerry Collaboration Service logs out any instant messaging sessions on devices that are outside of a wireless coverage area, and any instant messaging sessions that are no longer sending status messages to the BlackBerry Collaboration Service.
Feature and Technical Overview BlackBerry Enterprise Server process flows 1. A user logs in to a collaboration client on a BlackBerry device. 2. The BlackBerry device compresses and encrypts the user ID and password, and sends them through the BlackBerry Router to the BlackBerry Dispatcher over port 3101. 3. The BlackBerry Dispatcher sends the request to the BlackBerry Collaboration Service over port 3200.
Feature and Technical Overview BlackBerry Enterprise Server process flows 1. A user logs in to a collaboration client on a BlackBerry device. 2. The BlackBerry device compresses and encrypts the user ID and password and sends them through the BlackBerry Router to the BlackBerry Dispatcher over port 3101. 3. The BlackBerry Dispatcher sends the request to the BlackBerry Collaboration Service over port 3200.
Feature and Technical Overview BlackBerry Enterprise Server process flows Process flow: Sending a file to a contact using the BlackBerry Client for IBM Sametime 1. A user opens a conversation with a contact, clicks Send File on the menu, and selects a file to send to the contact. 2. The BlackBerry Client for IBM Sametime creates an invitation request and sends it to the BlackBerry Collaboration Service. 3.
Feature and Technical Overview BlackBerry Enterprise Server process flows 9. The BlackBerry Collaboration Service requests the file size from the IBM Sametime server, and sends data to the IBM Sametime server to begin the file transfer process. By default, the media transfer state on the BlackBerry Collaboration Service is set to transfer. 10. The sender's client sends the data for the file in content message packets to the BlackBerry Collaboration Service. 11.
Feature and Technical Overview BlackBerry Enterprise Server process flows 1. A user receives a message with an attachment on a BlackBerry device. 2. The BlackBerry Messaging Agent verifies that the format of the attachment is valid for conversion. If the format is not valid and the user’s BlackBerry device is based, the Open Attachment menu item does not appear on the user’s BlackBerry device. 3. The user clicks the Open Attachment menu item to view the attachment on the BlackBerry device. 4.
Feature and Technical Overview BlackBerry Enterprise Server process flows 1. A user clicks the Get Link menu item to view an attachment on a BlackBerry device. 2. The BlackBerry device sends the request to the BlackBerry Enterprise Server over port 3101. 3. The BlackBerry Dispatcher sends the request to the BlackBerry MDS Connection Service over port 3200. 4. The BlackBerry MDS Connection Service creates an HTTP session for the user and sends the request to the web server.
Feature and Technical Overview BlackBerry Enterprise Server process flows Organizer data process flows Process flow: Synchronizing organizer data for the first time on a BlackBerry device 1. A user activates a new BlackBerry device or upgrades an existing BlackBerry device and receives the service book for the BlackBerry Synchronization Service. 2. The BlackBerry device requests the synchronization configuration information from the BlackBerry Synchronization Service.
Feature and Technical Overview BlackBerry Enterprise Server process flows the appropriate location. The BlackBerry device and BlackBerry Enterprise Server do not delete records during the initial synchronization process. After the BlackBerry Synchronization Service registers a database for wireless data synchronization, it can no longer be synchronized or restored using the BlackBerry Desktop Software.
Feature and Technical Overview BlackBerry Enterprise Server process flows The BlackBerry Synchronization Service sends other changes, including BlackBerry device information, time zone information, and backup and restore data, at the batch synchronization interval that is set on the BlackBerry Enterprise Server. By default, the batch synchronization interval is 10 minutes.
Feature and Technical Overview BlackBerry Enterprise Server process flows The BlackBerry device compresses and encrypts the request, and sends the request to the BlackBerry Dispatcher over port 3101. 3. The BlackBerry Dispatcher uses the device transport key of the BlackBerry device to decrypt and decompress the request, and sends the request to the BlackBerry Synchronization Service. 4.
Feature and Technical Overview BlackBerry Enterprise Server process flows 1. A user requests Internet or intranet content from your organization's content server using the BlackBerry Browser on a BlackBerry device. 2. The BlackBerry device sends the request to the BlackBerry Enterprise Server over port 3101. 3. The BlackBerry Dispatcher sends the request to the BlackBerry MDS Connection Service over port 3200. 4.
Feature and Technical Overview BlackBerry Enterprise Server process flows Process flow: Requesting BlackBerry Browser content while access control is turned on for the BlackBerry MDS Connection Service 1. A user requests Internet or intranet content from your organization's content server using the BlackBerry Browser on a BlackBerry device. 2. The BlackBerry device sends the request to the BlackBerry Enterprise Server over port 3101. 3.
Feature and Technical Overview BlackBerry Enterprise Server process flows 9. The wireless network verifies that the PIN belongs to a valid BlackBerry device that is registered with the wireless network and sends the encrypted content to the BlackBerry device. 10. The BlackBerry device sends a delivery confirmation to the BlackBerry Router, and decrypts and decompresses the content so that the user can view it in the BlackBerry Browser.
Feature and Technical Overview BlackBerry Enterprise Server process flows 5. The BlackBerry Dispatcher compresses the content, encrypts it using the device transport key of the BlackBerry device, and sends the encrypted content to the BlackBerry Router. 6. The BlackBerry Router sends the encrypted content to the wireless network over port 3101. 7.
Feature and Technical Overview BlackBerry Enterprise Server process flows User accounts that do not appear in the BlackBerry Configuration Database, or that are pending deletion, cannot receive the push content. The central push server responds to the push application to acknowledge that it is processing the request, and sends the push content to the BlackBerry MDS Connection Service instances that have active, primary connections to the BlackBerry Enterprise Server instances. 3.
Feature and Technical Overview BlackBerry Enterprise Server process flows 3. You create a software configuration and add the BlackBerry Java Application to the software configuration. You specify that the application is required, assign an application control policy to the application, and specify wireless delivery to BlackBerry devices. You assign the software configuration to a group. 4. The BlackBerry Administration Service creates a deployment job.
Feature and Technical Overview BlackBerry Enterprise Server process flows BlackBerry device management process flows Process flow: Activating a BlackBerry device over the wireless network A user receives or purchases a new BlackBerry device. 1. The user contacts your organization's IT department to activate the BlackBerry device. 2. You create a temporary activation password for the user account and communicate the password to the user. The password applies to the user account only. 3.
Feature and Technical Overview BlackBerry Enterprise Server process flows Process flow: Resending an IT policy to a BlackBerry device manually 1. You click a user account, and then click Resend IT Policy. 2. The BlackBerry Policy Service reads the current IT policy settings for the user account from the BlackBerry Configuration Database to determine which IT policy to send to the BlackBerry device.
Feature and Technical Overview Glossary Glossary 10 AES Advanced Encryption Standard AJAX Asynchronous JavaScript and XML API application programming interface ASCII American Standard Code for Information Interchange BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry Enterprise Server instances that connect to it.
Feature and Technical Overview Glossary Enterprise Service Policy The Enterprise Service Policy controls which BlackBerry devices can connect to a BlackBerry Enterprise Server. GAL Global Address List GAN generic access network GANC generic access network controller gateway message envelope The gateway message envelope protocol is a Research In Motion proprietary protocol that allows the transfer of compressed and encrypted data between the wireless network and BlackBerry devices.
Feature and Technical Overview Glossary Kerberos protocol The Kerberos protocol is a Microsoft Active Directory authentication protocol that permits a trusted third-party application to authenticate clients by exchanging encrypted service tickets with Microsoft Active Directory. LAN A local area network (LAN) is a computer network shared by a group of computers in a small area, such as an office building.
Feature and Technical Overview UCS Universal Content Stream UMA Unlicensed Mobile Access UNC Universal Naming Convention USB Universal Serial Bus VPN virtual private network WAP Wireless Application Protocol XML Extensible Markup Language 106 Glossary
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Feature and Technical Overview Legal notice separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software.
