Version: 10.
Published: 2014-09-16 SWD-20140916085617229
Contents Setup and basics........................................................................................................................................... 6 New in this release......................................................................................................................................... 6 Your device at a glance................................................................................................................................
Camera........................................................................................................................................................90 Pictures....................................................................................................................................................... 99 Music........................................................................................................................................................ 106 Videos....................
Calculator.................................................................................................................................................. 248 Productivity and work.................................................................................................................................250 Switch between your personal space and work space................................................................................. 250 About BlackBerry Balance and your work space .................
User Guide Setup and basics Setup and basics New in this release Introducing BlackBerry 10 OS version 10.3 BlackBerry 10 OS version 10.3 is designed to help you stay productive and do more with your BlackBerry device. This release introduces exciting new features, such as BlackBerry Blend and BlackBerry Assistant. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub, meeting mode in the Calendar app, and automatic suggestions in the Camera app.
User Guide Setup and basics Learn what you can say or type in the BlackBerry Assistant,198 Things you can do with the BlackBerry Assistant,196 Keyboard and typing The BlackBerry Keyboard consists of a three-row physical keyboard, and one or more rows of touch screen keys above the keyboard. The touch screen keys are dynamic and change depending on the application you are using or the mode you have set. The keyboard is responsive to touch for typing and navigation.
User Guide Setup and basics Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3. Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next best action.
User Guide Setup and basics The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar app, and view the task in the Calendar app and the BlackBerry Remember app. Related information View your events,200 Enable Meeting Mode,206 Add a task to the Calendar app,203 BlackBerry Remember The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the screen.
User Guide Setup and basics BlackBerry Story Maker The BlackBerry Story Maker app takes the work out of making picture and video collections, by grouping the pictures and videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents the stories to you in the Date view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most viewed, recently viewed, and recently added.
User Guide Setup and basics The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story. Related information Add a video to the Favorites screen,114 Add a video to BlackBerry Story Maker,112 Add slow motion to a video,112 Turn on the equalizer in videos,114 Music A marquee banner is displayed at the top of the Music app.
User Guide Setup and basics Related information Customize your device settings,124 Show the menus,25 Advanced interactions Advanced interactions are designed to improve the battery life of your BlackBerry device and to help you do things faster. Advanced interactions let you control the behavior of your device when you move it in a certain manner.
User Guide 1. 2. 3. 4. 5. 6. 7. 8. Setup and basics Headset jack Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds) Notification LED Front camera Volume up Mute (Press); BlackBerry Assistant (Press and hold) Volume down Multi-function port (supports USB and HDMI) What's different about the BlackBerry 10 OS? If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices.
User Guide Setup and basics How do I get back to the home screen? To get back to the home screen at any time, swipe up from the bottom of the screen. How do I get to the menu? There is no Menu key ( menus. ) on your BlackBerry 10 device. You can find more features and options by exploring the To see more actions that you can perform in an app, tap 14 or .
User Guide Setup and basics How do I change my settings and options? Do any of the following: • To find the settings and help for an app, swipe down from the top of the screen. • To find the settings for the device, swipe down from the top of screen. Tap Settings. Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap Settings.
User Guide Setup and basics Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device. You can peek at the BlackBerry Hub or open it from anywhere on your device.
User Guide Setup and basics • To quickly turn on Silent mode, on the home screen, swipe down from the top of the screen and tap . • • You can set custom ring tones when you add or edit a contact in the Contacts app. To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Settings > Notifications > Applications.
User Guide Setup and basics Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. Move the cursor 1. Tap a word or text field to show the cursor. 2. Do any of the following: • • To move the cursor to another spot, drag the circle. To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
User Guide Setup and basics app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work. Where can I find my device info and passwords? Where can I find my PIN? In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN.
User Guide Setup and basics Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
User Guide Icon Setup and basics Description Share an item, such as a picture, with someone Reply to an email Reply to all recipients of an email Forward an email Record a voice note Add a new entry in the Remember app and the Calendar app Setting up your device To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
User Guide Setup and basics Insert a media card 1. With the back of your BlackBerry device facing you, use the indentation on the top of the device to pull the top part of the cover toward you. 2. With the metal contacts facing away from you, insert the media card into the left slot.
User Guide Setup and basics Set up your device using the Setup app If your device is connected to a mobile network or a Wi-Fi network, you can use the Setup app to do any of the following: • • • • Add your email, BBM, instant messaging, and social networking accounts Set up your payment options for purchases you make from the BlackBerry World storefront Learn how to transfer content from your old device Customize your device settings The Setup app prompts you to enter an existing BlackBerry ID or create
User Guide 3. Setup and basics To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left. Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right.
User Guide Setup and basics Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find features, options, and help by exploring the menus. Do any of the following: • To see more actions that you can perform in an app, tap • or . To see more actions for a specific item, such as a song or picture, touch and hold the item.
User Guide Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: • To scroll, slide your finger up and down.
User Guide Setup and basics • To move between the BlackBerry Hub and your apps, slide your finger left and right. Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle.
User Guide Setup and basics Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens. • To highlight an item without opening it, touch and hold the item. • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap more items. To clear an item, tap it again.
User Guide Setup and basics Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Do any of the following: • To zoom in, slide your fingers apart. • To zoom out, slide your fingers together.
User Guide • • • Setup and basics Lift to wake gesture Flip to mute gesture Flip to save power gesture Lift to wake If you turn on this feature and pick up your device from a flat surface, your BlackBerry device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen. You can start using your device immediately. To turn on this feature, tap Settings > Advanced Interaction. Turn on the Lift to wake switch.
User Guide Setup and basics Flip to save power By default, this feature is on. When you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms. To turn off this feature, tap Settings > Advanced Interaction. Turn off the Flip to save power switch. Personalizing your device Learn how to personalize your device and make it uniquely yours.
User Guide • Setup and basics blackberry.com/contact: Find information about who to call with questions about warranties, repairs, billing, or technical support. Device Switch Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android, or a BlackBerry device, there are several options that you can use to transfer your data.
User Guide Transfer method Setup and basics Data transferred • • • • BlackBerry Link SIM card BlackBerry Browser bookmarks and folders Text messages (SMS and MMS) Phone history Wireless connection profiles Data saved to the storage space on your previous device, including the following: • • • • • • • • • • • Requirements • • • Contact info Music Pictures Videos Calendar entries Settings Phone history Fonts Tasks and memos BBM contacts BlackBerry Browser bookmarks and folders Alarm and clock settin
User Guide Setup and basics See which version of device software is installed on your previous device If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the home screen of your previous device, do one of the following: • • Click Options > About. Click Options > Device > About Device Versions.
User Guide Setup and basics Switching from an iPhone or Android device If you're transferring data from an iPhone or Android device to a BlackBerry 10 device, several data transfer methods are available to you. You can use the Device Switch app to transfer data, including contact info, calendar entries, pictures, and videos from your iPhone or Android device. When you add your email accounts to your new device, you can sync the contact and calendar info to your new device.
User Guide Setup and basics 2. Open BlackBerry Link. 3. Connect your current BlackBerry device to your computer using a USB cable. 4. Complete the instructions on the screen. 5. When prompted, connect your new BlackBerry 10 device using a USB cable. 6. Complete the instructions on the screen. Transfer data using a media card This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7.
User Guide Setup and basics Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be copied to your SIM card. Add an email account to your new device To transfer calendar and contact information that is associated with an email account, add that email account to your new BlackBerry 10 device. 1. On the home screen of your new device, swipe down from the top of the screen. 2. Tap 3. Tap Accounts. 4. Tap Email, Calendar and Contacts. 5.
User Guide Setup and basics 5. Enter your account information. 6. If necessary, change any sync settings. 7. Tap Done. If necessary, tap Authorize. Wipe your BlackBerry device to delete the data After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered.
User Guide 5. Setup and basics Tap Available. • To reinstall one app or game, tap next to the app or game that you want to install. • To reinstall multiple apps and games, at the bottom of the screen, tap you want to reinstall. Tap > . Tap the apps and games that . Troubleshooting: Device Switch I can't switch my SIM card to my new BlackBerry 10 device The BlackBerry Passport device uses a nano SIM card. To get a nano SIM card for your new device, contact your service provider.
User Guide Setup and basics BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.
User Guide 3. Setup and basics Tap Change Password. Change your BlackBerry ID information You can change your username, screen name, first name, or last name. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > BlackBerry ID. 3. Tap . Using your BlackBerry ID to switch devices Using your BlackBerry ID on a new device When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password.
User Guide Setup and basics • To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen. • To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen. Once you have completed the steps above, you will receive a password reset email.
User Guide Phone and voice Phone and voice Phone While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. Phone icons Incoming calls Icon Description To answer a call, touch and hold the circle and slide your finger to the left. To decline a call, touch and hold the circle and slide your finger to the right.
User Guide Icon Phone and voice Description Split a conference call into multiple calls Move a call to BBM Video Making and receiving calls Make a call 1. In the Phone app, tap 2. Dial a number. 3. Tap Call. . Tip: To make a call on the home screen, type a contact name or phone number. Tap Call or Call . Call a recent number or speed dial contact 1. In the Phone app, tap 2. Tap a name, number, or swipe down from the top of the screen and tap a speed dial contact. .
User Guide Phone and voice • To decline a call, touch and hold the circle in the middle of the screen and slide your finger to the right. Release your . finger when the circle covers Use Reply Now to send a message to a caller You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call.
User Guide Phone and voice Automatically answer or end a call using a case or holster 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Do any of the following: > Holster. • Turn on the Answer a Call by Removing Device From Holster switch. • Turn on the End Call by Putting Device Back in Holster switch. Automatically answer a call when a Bluetooth headset is connected 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3.
User Guide Phone and voice Answer a second call while already on a call 1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following: • To put the first call on hold and answer the second call, tap Hold Current Call. Touch and hold the circle in the middle of the screen and slide your finger to the left. Release your finger when the circle covers . • To end the first call and answer the second call, tap End Current Call.
User Guide Phone and voice dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list. 1. In the Phone app, tap 2. Touch and hold a contact or phone number. 3. Tap or . . Add a contact to your keyboard speed dial list 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Press the key on your keyboard that you want to associate with the contact. 4.
User Guide Phone and voice Call waiting, call forwarding, and call blocking Block calls When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Turn on any of the switches. > Call Blocking.
User Guide Phone and voice Phone options Turn on Priority Calling If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Turn on the Use Priority Calling switch. > Priority Calling.
User Guide Phone and voice Set a default area code or country code You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code. 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Smart Dialing. • To change the default country code, tap Country Code. Tap a country.
User Guide Phone and voice Find your own phone number 1. In the Phone app, tap 2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen. . Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed by the space bar.
User Guide Phone and voice Change your notifications or ring tones In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the volume level of the notifications, number of vibrations, and more. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. To change your global notification settings, do any of the following: Settings > Notifications. • In the Mode drop-down list, tap a setting.
User Guide Phone and voice • Tap BBM. • Tap Text Messages. • Tap Other Messaging, which includes apps like Facebook, Twitter, LinkedIn, and more. 7. Change the Tone, Vibrate, LED, or Instant Previews settings. 8. Tap until the Contacts Notifications screen appears. Contacts that you set customized notifications for are listed on the Contacts Notifications screen. Customize notifications for an app 1. On the home screen, swipe down from the top of the screen. 2. Tap 3.
User Guide Phone and voice View and respond to Instant Previews You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages (SMS and MMS), and more from any application on your BlackBerry device. When a preview appears at the top of the screen, do one of the following: • To view the message in the BlackBerry Hub, tap the preview. • To dismiss the preview, tap • . To ignore the preview, wait a few seconds until it disappears.
User Guide Phone and voice Turn off Lock Screen Notifications By default, Lock Screen notifications are turned on. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn off the Lock Screen Notifications switch. Settings > Security and Privacy > Lock Screen. View Lock Screen Notifications 1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen. 2. To view the Lock Screen Notifications, tap the notification icon.
User Guide Phone and voice My device doesn't ring or vibrate when I receive a call or message Try the following actions: • • On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on. If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to Silent and that the Vibration setting isn't set to Off.
User Guide Phone and voice 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Type your voicemail access number and password. > Voicemail. After you have set up your voicemail, you can call your voice mail service from the Calls screen in the Phone app. Using a visual voicemail service Listen to a visual voicemail message 1. In the BlackBerry Hub or Phone app, tap a voicemail message. 2. Tap . Forward a visual voicemail message 1.
User Guide Phone and voice Change your visual voicemail password Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Tap Change Password. > . Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3.
User Guide BlackBerry Hub and email BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.
User Guide BlackBerry Hub and email Keyboard shortcuts: BlackBerry Hub In the list of messages Action Shortcut Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications Press T Move to the bottom of your list of messages and notifications Press B In a message Action Shortcut Reply to a message Press R Reply all to a message Press L Forward a message Press F Flag a message Pre
User Guide BlackBerry Hub and email Add an email account 1. On the Add Account screen, tap Email, Calendar and Contacts. 2. Enter the email address. 3. Tap Next. 4. Enter the password for the account. 5. Tap Next. 6. Change any additional settings (for example, the types of content to sync with your device). 7. Tap Done. Add a social networking or Evernote account You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device.
User Guide BlackBerry Hub and email Setting up work accounts Add a work account supported by BlackBerry Enterprise Service 10 If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync.
User Guide BlackBerry Hub and email Add an IBM Notes Traveler email account Make sure you know the following from your administrator or email service provider: • • Your username and work network password Server address When you add an IBM Notes Traveler email account, the messages, calendar events, contacts, tasks, and notes associated with the account are synced with your BlackBerry device. 1. On the Add Account screen, tap 2.
User Guide • • BlackBerry Hub and email The email address associated with the account The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively. 1. In the Add Account screen, tap 2. Enter the account information. 3. Tap Done. > CalDAV or CardDAV.
User Guide • • BlackBerry Hub and email If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an activation password from your administrator. If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any settings for the account.
User Guide BlackBerry Hub and email Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you. Navigate your list of messages and notifications In the BlackBerry Hub, touch and hold a date bar.
User Guide BlackBerry Hub and email Filter your search in the BlackBerry Hub 1. In the BlackBerry Hub, tap 2. Leave the Search field empty. Tap 3. Tap Priority, Unread, Flagged, Received, or Attachment. 4. Tap . . again. To see all of your messages again, tap Cancel at the top of the screen. Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list (for work accounts) or the Unfiled task list (for personal accounts).
User Guide 3. BlackBerry Hub and email Tap OK. Change the types of messages that are marked as priority By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings. 1. In the BlackBerry Hub, tap 2. Turn off the Sender has the Same Last Name as Me or Message Sent with High Importance switch. > > Priority Hub.
User Guide • BlackBerry Hub and email To view attatchments in a message, tap a message. Tap the attachment. • To see attachments for a specific account, tap . Tap an account. Tap . Download attachments in a message You can download one file or multiple files that you receive as attachments in an email. • • In a message with one attachment or to download one attachment at a time, tap an attachment. To download all the attachments in a message, tap .
User Guide BlackBerry Hub and email • For email, type a contact name or an email address in the To field. You can tap suggested contacts that appear below the To field to quickly add them to the message. • For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field. • For text messages, type a contact name or a phone number. • For BBM and other chat messages, select a contact from the list. 4. Type your message. 5. Tap Send or the Enter key.
User Guide 2. BlackBerry Hub and email Do one of the following: . • To send a separate email to the recipient, tap • To send a meeting invitation to the recipient, tap • To add the recipient to your Contacts, tap . . Compose an email in plain text format You can reduce the size of email messages or email threads by switching from HTML format to plain text format. 1. In an email, tap 2. Tap . .
User Guide BlackBerry Hub and email • To delete messages only from your device, but keep them on the messaging server, tap Actions. In the Delete On drop-down list, select Hub Only. > > Display and Filing email You might not be able to file an email or create folders for an email, depending on the account that an email is in. File an email You can file your sent and received email messages. 1. In the BlackBerry Hub, touch and hold an email. 2. Tap 3. Tap a folder. .
User Guide BlackBerry Hub and email Manage your messages with BlackBerry Hub Instant Actions BlackBerry Hub Instant Actions allow you to quickly triage messages, conversations, and events in the BlackBerry Hub. In the list view, you can mark messages as read or unread, and file, flag, or delete messages. You can also accept or decline meeting invitations without having to open them. If you make a mistake while managing messages, you can tap Undo to cancel the last change.
User Guide BlackBerry Hub and email • To mark messages before a specific date as read, touch and hold the date bar. Tap . Download or share a picture from an email In a message, touch and hold an embedded picture. • To save the picture, tap . • To share the picture, tap . • To set the picture as a contact picture, tap . Save a draft email 1. While composing an email, tap Cancel. 2. In the dialog box, tap Save.
User Guide BlackBerry Hub and email Set up S/MIME-protected messaging You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message. Your BlackBerry device supports keys and certificates in the following file formats and file name extensions: • • • PEM (.pem, .cer) DER (.der, .cer) PFX (.pfx, .p12) 1.
User Guide BlackBerry Hub and email Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients. When the certificate statuses are received, the recipients' names change color, and you can send your message.
User Guide Icon BlackBerry Hub and email Description There is an error with the certificate chain or the certificate status. The certificate status is being determined. The certificate chain is expired. The certificate chain has been revoked. Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. 1.
User Guide BlackBerry Hub and email Peek at your messages and notifications while you're composing or viewing a message In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view. Jump to the next or previous message 1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages. 2.
User Guide BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. 1. In an email, tap 2. Enter any additional information for the meeting. 3. Tap Save. > . Add a contact from the BlackBerry Hub 1. In the BlackBerry Hub, touch and hold a message. 2. Tap • .
User Guide BlackBerry Hub and email Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device. Set an out-of-office reply Some email accounts might not support out-of-office replies. 1. In the BlackBerry Hub, tap 2. Tap an email account. 3. Turn on the Out of Office Reply switch.
User Guide BlackBerry Hub and email Change how messages are displayed in the BlackBerry Hub Change whether the BlackBerry Hub shows your sent messages or filed messages, how you view message threads, and how the date appears at the top of your list of messages and notifications. You can also change how the senders' names are displayed, whether pictures are automatically downloaded, and more. 1. In the BlackBerry Hub, tap 2. Change your settings.
User Guide 3. BlackBerry Hub and email In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both. Change options for text messages In the BlackBerry Hub, tap > > Text Messages. • To receive a notification when your sent text messages are delivered or read, under SMS or MMS, turn on the Confirm Delivery switch or the Confirm Read switch.
User Guide BlackBerry Hub and email 2. Tap Facebook, Twitter, or LinkedIn. 3. Tap 4. Type your status. 5. Tap Post, Tweet, or Send. . Make a phone call from the BlackBerry Hub 1. Tap > Calls. 2. Tap . About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area.
User Guide • BlackBerry Hub and email If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from the top of the screen. Tap > Networks and Connections > Mobile Network. Make sure the Data Services switch is turned on. I can only see email for the last 30 days For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days.
User Guide BlackBerry Hub and email For more information, see the BBM User Guide. Facebook You can use the Facebook for BlackBerry devices app to stay connected with your friends. Send messages, chat with your friends, invite new friends, upload pictures to your Facebook account, and more. For more information on Facebook for BlackBerry devices, see the Facebook User Guide. Twitter You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go.
User Guide BlackBerry Hub and email Start a joyn chat 1. In the Contacts app, or in the contact details view, tap 2. Do any of the following: • Type your message. • Tap an emoticon. • To attach a picture or file, tap 3. beside a contact's name. . Tap Send. Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub.
User Guide BlackBerry Hub and email Start a joyn video share Before you can share a video or start chatting over video, you need to call a joyn contact. The contact must have a device that supports video. During a call, in the Phone app, tap Tip: During the video share, tap . to start a chat or share a file. Send a file to a joyn contact You can send different types of files to joyn contacts, including pictures, videos, and documents. 1. During a one-on-one joyn chat or a phone call, tap 2. Tap Send.
User Guide Media Media Change the media volume When music is playing, do any of the following: • To increase the volume, press the Volume Up key on the right side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the right side of your device. • To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. • To select the type of speaker to play your music on, tap > Audio.
User Guide Media File extension Supported video codec(s) Supported audio codec(s) MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 For information about media file extensions, formats, and codecs for your device, visit www.blackberry.
User Guide Media take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and suggest the best mode and setting to use, so you can focus on capturing the moment. Camera icons Icon Description Switch between the front-facing and the rear-facing cameras. Take a picture. Record a video. Turn on the flash while recording a video. Stop recording a video. Touch and hold anywhere on the screen to permanently lock the focus on that area of the screen.
User Guide Media Tip: You can turn on grid lines to help you center items in your picture or to make sure your picture is straight. To turn on grid lines, in the Camera app, tap > Settings. Turn on the Display Grid Lines switch. Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes.
User Guide • Media To return to the Camera app, lift your finger from the screen. • To delete the picture or video, slide you finger to the right onto and tap Cancel or Delete. . When you reach the icon, remove your finger • To share the picture or video, slide your finger to the right onto and tap Cancel or select a method of sharing. . When you reach the icon, remove your finger Record a video 1. In the Camera app, tap 2. Do any of the following: • .
User Guide Media Important: When taking a panoramic picture, don't move your device too quickly when panning and keep your device steady. A lot of movement will result in a low-quality panoramic picture. Take a picture while recording a video Using the Camera on your BlackBerry device, you can capture a still picture while recording a video at the same time. You can take as many pictures as you like, without interrupting the video. Now you can capture the same event in two ways! 1.
User Guide Media Edit Time Shift pictures later When you take pictures using Time Shift mode, you can save the picture to edit later. Tip: The Time Shift icon ( later. ) appears on the thumbnails of the pictures taken with Time Shift mode that you saved to edit 1. In the Pictures app, on the Date screen, tap a Time Shift picture. 2. Tap 3. Drag the slider at the bottom of the screen back and forth until you find the best picture. 4. Tap a recognized face. 5.
User Guide Icon Media Description HDR This mode, also known as High Dynamic Range mode, is available for the camera. HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene. Time Shift This mode is available for the camera. Time Shift mode allows you to take a bunch of pictures at once so that you can pick the best one of the set. Panorama This mode is available for the camera.
User Guide Icon Media Description This mode is available for the camera, video camera, and Time Shift mode. Night mode is useful when taking pictures and videos in areas with low light. Beach or Snow This mode is available for the camera, video camera, and Time Shift mode. Beach or Snow mode can help to compensate for the light levels of the bright sand or snow in a picture or video.
User Guide Media Turn off Video Stabilization Video Stabilization is designed to reduce the effect of camera shake when you're recording videos on your BlackBerry device. By default, this feature is turned on. 1. In the Camera app, tap 2. Turn off the Video Stabilization switch. > Settings. Geotag your pictures When you geotag the pictures you take with your BlackBerry device, you add your GPS location to your pictures.
User Guide Media I can't save pictures or videos to my media card Try one of the following: • • • • Delete old media files to free up storage space and try again. Insert a different media card. In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If necessary, create a new folder called Camera. In the File Manager app, browse to your media card. Check if there are any other files called Camera.
User Guide Media Icon Description Start the camera and take pictures or record videos. Zoom in or out on a picture With a picture open on the screen, do one of the following: • To zoom in, double-tap the area of the picture that you want to zoom in on. • To zoom out, double-tap the picture. • To zoom in or out manually, slide your fingers together or apart. Pan a picture 1. Zoom in on a picture. 2. Drag your finger around the screen.
User Guide Media Enhance a picture The picture editor can help you tweak the pictures you take and improve qualities like the brightness, saturation, sharpness, red-eye, and more. 1. In the Pictures app, touch and hold the picture that you want to change. 2. Tap 3. Tap an editing option. 4. When you're done editing your picture, do one of the following: • > . To save your changes, tap Save. • To discard your changes, tap > .
User Guide • Media To save your changes, tap Save. • To discard your changes, tap > . Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. About automatic stories Your BlackBerry device combines the pictures and videos that you take into automatically generated stories. Pictures and videos are selected by the date taken and location, as well as whether they are favorite pictures and videos.
User Guide Media 1. In the Pictures app, swipe down from the top of the screen. Tap 2. Turn off the Automatic Stories switch. . Add a picture to BlackBerry Story Maker From the Pictures app on your BlackBerry device, you can add a picture to an existing story or a new story in BlackBerry Story Maker. 1. In the Pictures app, touch and hold the picture that you want to use. 2. Tap 3. Do one of the following: 4. . • Tap an existing story. • Tap Create New Story. If necessary, edit the story.
User Guide Media • In the Pictures app, tap > . • If you have BlackBerry Balance on your device, switch to your work space. In the Pictures app, tap > . Organizing your pictures and albums In the Pictures app on your BlackBerry device, you can create albums to organize your pictures. Create a picture album You can use albums to organize your pictures based on events, people, dates, or any other category that you can think of. 1. In the Pictures app, touch and hold a picture. 2. Tap . 3.
User Guide 3. Media In the Name field, enter a new name for the picture. Rename or delete an album 1. On the home screen of your BlackBerry device, tap 2. Touch and hold a folder. 3. Do one of the following: • To rename the folder, tap • To delete the folder, tap . . . Add a picture to the Favorites screen Add pictures to the Favorites screen so that you can quickly access them. Pictures added to the Favorites screen are also used in the automatic stories that your BlackBerry device generates.
User Guide Media Music You can use the Music app on your BlackBerry device to play and organize your music, and create playlists. Music icons The FM Radio might not be available depending on your BlackBerry device model. Icon Description View all of your music organized alphabetically and by artists, albums, and genres. View all of your music, organized alphabetically. View all of your playlists, including playlists generated by your BlackBerry device.
User Guide Media • To pause a song, tap . • To skip to the previous song, tap • To skip to the next song, tap . . Change the volume of your music 1. In the Music app, tap a song, an album, or a playlist. 2. If the music player controls aren't visible on the screen, tap the screen. 3. When the music player controls are visible, tap the screen. 4. Slide your finger on the volume slider to turn up or turn down the music volume. View your music 1.
User Guide Media Add the music that's currently playing to a playlist When a song or an album is playing, do one of the following: • To add the song to a playlist, tap the screen. Tap > . • To add the album to a playlist, touch and hold the album name. Tap . Edit or rename a playlist 1. In the Music app, tap 2. Tap a playlist > • > . . To change the name of the playlist, in the text field at the top of the screen, enter a new name. • To add music to the playlist, tap .
User Guide Media Note: When the equalizer is turned on, the sound settings apply to all of the music that you listen to, not just the song that was playing when you turned it on. 1. In the Music app, tap a song, an album, or a playlist. 2. Tap 3. Tap an option. 4. Tap Done. > . To turn off the equalizer, when a song is playing, tap the screen. Tap > . Tap Off. Set the audio in the Music app You can set whether your music plays on the speaker, headset, or handset on your BlackBerry device. 1.
User Guide Media 1. In the Music app, tap 2. Under Collections, tap Last Played. > . To save the music list as a playlist, tap > . Troubleshooting: Music I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Videos You can use the Videos app on your BlackBerry device to play, edit, organize, and display your videos. Videos icons Icon Description View all of your videos organized by the date that they were recorded.
User Guide Media Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more. Tip: When you edit a video, to see more editing options, swipe on the visible themes. Rotate a video 1. In the Videos app, touch and hold the video that you want to rotate. 2. Tap 3. Tap an editing option. 4.
User Guide Media • To discard your changes, tap > . Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. Add slow motion to a video 1. In the Videos app, touch and hold the video that you want to change. 2. Tap > 3. Tap . 4. Touch and hold the paddle icons and slide your finger until the section of the video that you want to slow down is in between the paddle icons. 5.
User Guide 4. Media • Tap an existing story. • Tap Create New Story. If necessary, edit the story. Tip: You can add multiple videos to a story at the same time by tapping Tap > . Tap the videos that you want to use. . Organizing your videos and albums In the Videos app on your BlackBerry device, you can create albums to organize your videos. Create a video album You can use albums to organize your videos based on events, people, dates, or any other category that you can think of. 1.
User Guide Media Add a video to the Favorites screen You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device. 1. In the Videos app, touch and hold a video. 2. Tap . To delete a video from the Favorites screen, in the Videos app, tap > . Touch and hold a video. Tap .
User Guide Media About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that's similar to a movie. Create a story using BlackBerry Story Maker 1. Tap Create New Story. 2. Tap the pictures and videos that you want to include in your story.
User Guide Media Change the order in which media appears in a story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Tap 4. Touch and hold the thumbnail of the picture or video that you want to move and drag it to where you want it to go. 5. Tap Done. . Edit the media used in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker. 1. In BlackBerry Story Maker, tap a story. 2.
User Guide Media Delete a story in BlackBerry Story Maker 1. In BlackBerry Story Maker, touch and hold a story. 2. Tap . Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be played in BlackBerry Story Maker. 1. In BlackBerry Story Maker, tap an existing story or create a new one. 2. While the story is playing, tap the screen. 3. Tap > .
User Guide • Media To automatically adjust the length of stories to match the music you choose, turn on the Adjust Length of Story to Music switch. Note: If a switch is grayed out, it means that the theme currently used in your story doesn't support that setting or that the story doesn't contain any media affected by that setting. Media sharing You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA Certified devices.
User Guide Media Share your media files with DLNA Certified devices • • Your DLNA Certified device must be a Digital Media Player. Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media files with. You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED Miracast devices to wirelessly access your media files.
User Guide Media Manually tune to a radio station 1. In the Music app, tap 2. Tap 3. Slide your finger to the radio station that you want to tune to. 4. Tap Tune to. > . . Tip: When you select the station that you want to tune to, to hide the station numbers, tap Tune to. Listen to the FM Radio The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device.
User Guide Media • On the FM Radio screen, under Local Stations, touch and hold a station. Tap . • On the FM Radio screen, touch and hold a station with a star icon in the upper-right corner. Tap • When one of your favorite stations is playing, next to the station number, tap . . Games Connect with friends while discovering new games with Games for BlackBerry 10. You can also add favorite games and customize your Games profile.
User Guide Media • To change the email address that is associated with your account, tap the text field below Email Address. • Set the Public profile switch to On or Off. Invite a friend to the Games app You can add friends to the Games app to view the games they're playing, compare your high scores, and recommend games. Note: The games you play and the awards you receive can only be viewed on your Games app timeline by your gaming friends; they won't appear anywhere else.
User Guide Media Recommend a game You can recommend the games you love to your Games friends. Recommendations are sent as private messages, so that only the friends that you select can see the recommendations you send them. 1. Tap a game. 2. Tap 3. Tap on a friend. . Invite a Games friend to BBM If you have a friend in the Games app who's not in your BBM contact list, you can invite that friend to BBM without having to leave the Games app. 1.
User Guide Settings Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover more about what your device can do. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings. Tip: You can also customize the order of items in the Settings list.
User Guide Settings Overview of device settings Item Description Turn off all wireless connections. Airplane Mode • Networks and Connections Notifications Main Volume • • • • • Mute BlackBerry Keyboard sounds. Turn on vibrate mode. Turn off Instant Previews and LED notifications. Customize audio and visual notifications for specific apps. • • • Adjust the overall volume on your device. Assign the volume keys. Turn on audio boost for use with your headphones.
User Guide Item Settings Description Set options for device search, voice feedback, and voice interactions. BlackBerry Assistant • Device Connections • Turn on connections to BlackBerry Blend and BlackBerry Link. Set up remote access to a computer for sharing documents and synchronizing media. . BlackBerry Balance (if available) BlackBerry ID Create or change a work space password. Delete only your work space and data from your device and leave your personal data intact.
User Guide Item Settings Description • Software Updates • View the current software version running on your device. Check for software updates. Search • • • Clear search history. Remove or prioritize apps that are searched. Extend a device search to include an Internet search.
User Guide Settings Update your device software Software updates might not be available to you depending on your region and service provider. You should regularly create and save a device backup file on your computer, especially before you update any device software. Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost, stolen, or corrupted. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3.
User Guide 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Do one of the following: • On a Windows computer, click Back Up & Restore. Click Factory Reset. • On a Mac computer, click BlackBerry Link > Preferences. Click Reload > Reload. Settings Battery and power Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device.
User Guide Settings Charge your device Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer. CAUTION: Other chargers might not provide adequate power and might damage your device.
User Guide Settings Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device. Icon Description The battery is charging. The battery is fully charged. The battery isn't charging because the power source isn't providing enough power. Use the charger that came with your BlackBerry device to charge the battery. The battery charge is low, and your wireless connections might turn off to conserve power.
User Guide Settings memory, storage space, or CPU resources, and you can close or delete some apps to help save battery power or improve the device performance. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap a type of statistics. Settings > App Manager > Device Monitor. Tip: On the Battery and CPU screens, you can view device and usage statistics from different time frames.
User Guide Settings A flashing yellow LED can indicate that the battery power level is low and your device is charging. A solid green LED can indicate that your device is plugged into a charger and that charging is complete. How can I extend battery life? Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some considerations: Dim the screen Prolong battery life by changing your device settings to dim the screen.
User Guide Settings Close apps Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren't continuously running in the background. Some features consume more battery power than others. Close or turn off these apps and features when you don't use them: The camera, the BlackBerry Browser, GPS, and Bluetooth technology.
User Guide Settings Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device. CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not attempt to replace your non-removable battery. Only qualified service personnel should perform repairs or battery replacements to your device.
User Guide Settings with your car using Bluetooth technology, or use Internet tethering to connect to other Wi-Fi-enabled devices. NFC lets you share files easily between devices. Check which wireless networks your device connects to Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless service plan.
User Guide Settings You have no mobile network coverage. Your device is roaming. Extra charges might apply. You are connected to the BlackBerry Infrastructure. The number of solid waves indicates the strength of the WiFi signal. If the signal is weak, your device might use more power to try to maintain the connection. Your device is connected to a VPN. Your device is in airplane mode and all of your wireless network connections are off.
User Guide Settings Network connections Mobile network A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you need to turn off your mobile network connection, but usually you can just leave your mobile network connection on.
User Guide Settings NFC NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and other NFC-enabled devices or NFC tags. With NFC you don't need to enter pairing information to make a connection, so it's useful for on-the-go actions such as transferring contact cards with people you meet, or grabbing information from a poster that contains an NFC tag.
User Guide Settings Mobile network A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile network connection, but usually you can just leave your mobile network connection turned on.
User Guide Settings 2. Tap Settings > Networks and Connections > VPN. 3. Tap . 4. In the VPN Profile drop-down list, tap the profile that you want to use. If no VPN profiles appear in the list, create your own or contact your adminstrator. 5. Turn on the Connect over Mobile Network switch. Roaming In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside of your wireless service provider's coverage area.
User Guide Settings 2. Tap Data Management. 3. Change any of the settings on the screen. Set a monthly data limit notification You can be notified when you reach your monthly data limit, or when you reach a certain percentage of your monthly data limit. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > App Manager > Device Monitor. 3. Tap > Data Usage Settings. 4. In the Mobile Data Limit field, type your monthly data limit in megabytes. 5.
User Guide Settings to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi turned on so that when you're in range of a saved Wi-Fi network, your device can connect to it automatically. Connect to a Wi-Fi network When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically. 1.
User Guide Settings 2. Tap Settings > Networks and Connections > Wi-Fi. 3. Tap . 4. Tap . 5. Touch and hold the network profile that you want to move, and drag it up or down the list. 6. Tap . Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen.
User Guide Settings you're connecting to a work Wi-Fi network, talk to your administrator; if you're connecting to a hotspot, see the information provided about the hotspot or talk to an employee at the hotspot who might have details about how to connect. SSID The SSID is the name that the network uses to identify itself. Usually, this field is automatically filled, but if the Wi-Fi network is hidden, you must enter the SSID to connect.
User Guide Settings Connect to another device using Wi-Fi Direct On the BlackBerry device that you want to connect to, on the Wi-Fi settings screen, the Wi-Fi Direct tab must be selected. To connect to another type of Wi-Fi CERTIFIED device, view the documentation for that device. Wi-Fi Direct can allow your device to connect to other BlackBerry devices without using access points or a router so you can share files, such as media files, without an Internet connection.
User Guide Settings If you use a work account that is supported by an Enterprise Mobility Management solution from BlackBerry, some VPN profiles might be automatically added and you don't have to manually add a VPN profile. If you don't see an option to add a VPN profile, then your administrator has turned off this type of connection. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Complete the fields. If you don't have the required information, contact your administrator. 4.
User Guide • • • Settings If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The root certificate must be installed on your device before you can connect to the network. For more information, talk to your administrator.
User Guide Settings Find your Mobile Hotspot mode settings You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode. You can change these settings later when you aren't in an active mobile hotspot session. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Mobile Hotspot. 3. Tap .
User Guide Settings Internet tethering Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network. You can connect the device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.
User Guide Settings Bluetooth connections Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls on a headset. Turn on Bluetooth technology 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Bluetooth switch.
User Guide Settings Your devices are now ready to share and communicate over the Bluetooth connection. Depending on the device you paired with, your devices are either connected or ready to connect when you initiate a Bluetooth related action such as sharing a file. Write your Bluetooth pairing infomation to an NFC tag To write your Bluetooth pairing information to an NFC tag, NFC must be turned on.
User Guide Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap and hold a device. 4. Tap Settings > Networks and Connections > Bluetooth. . Pairing your device with a car The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology. When your car and your device are connected, your device might display a customized home screen and lock screen. Also, special applications might appear in the Car Channel in BlackBerry World.
User Guide Settings 2. Tap 3. Turn on the rSAP Mode switch. Settings > Networks and Connections > Bluetooth > . Automatically establish a Bluetooth connection when you turn on your device You might like to keep your BlackBerry device always connected to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last Bluetooth enabled device that it was connected to. 1.
User Guide Settings Profile Description Message Access Profile (MAP) This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages. Object Push Profile (OPP) This profile allows you to send files, such as pictures, contacts, or events, to a Bluetooth enabled device.
User Guide • • Settings necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device. If the Bluetooth enabled device uses a battery, connect the device to a power source and then try again. Depending on the device, if the battery power level is too low the device might still operate but be unable to pair.
User Guide Settings Turn on NFC The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the NFC Connectivity switch. Settings > Networks and Connections > NFC.
User Guide Settings You can access and save files on an external storage drive by using the File Manager app. You can also connect to external USB devices, such as a keyboard, mouse, or gamepad. 1. Insert the micro USB on-the-go to USB 2.0 adapter into the USB port on your device. 2. Connect the adapter to an external USB device. Connect your device to an HDMI display 1. Using an HDMI cable, connect your BlackBerry device to an HDMI display. 2.
User Guide Settings location in a text field. You can also slide your finger up and down to scroll through lists (such as the notifications in your BlackBerry Hub), or scroll through the text of a document. If you rotate your BlackBerry device horizontally, you can slide your finger along the keyboard to turn the pages of an eBook or scroll up or down in webpages or other documents.
User Guide Settings Type a symbol or number 1. On the keyboard, swipe down to open the symbol picker. When the symbol picker opens, the keyboard characters map to the symbols. Swipe down again to scroll to the next page of the symbol picker. 2. Tap the corresponding key to use the mapped symbol on the screen. If you tap the symbol on the screen, mapped mode is cancelled. 3. To close the symbol picker, do one of the following: • From the last page of symbols, swipe down. • Tap a symbol.
User Guide Settings Type an uppercase character To type an uppercase character, do one of the following: • On the row of touch screen keys above the BlackBerry Keyboard, tap • . Then tap a letter. Tap and hold the letter. To turn on CAP lock, on the row of touch screen keys above the BlackBerry Keyboard, touch and hold . Change Keyboard, input, or typing settings You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your BlackBerry device. 1.
User Guide • 2. Settings On the keyboard, double-tap to open the circle of interest. To expand the text selection, do one of the following: • To automatically select more text, continue to touch and hold the text on the screen. Your selection expands from a word to a sentence, and from a sentence to a paragraph the longer you hold. • Tap to expand the selection to a word. • Tap to expand the selection to a whole paragraph.
User Guide Settings If you are typing in a right-to-left language, swipe from left to right to delete a word. Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard.
User Guide Settings Spell check Turn on spell check 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Spell Check switch to On. Settings > Language and Input > Spell Check. Accept spelling suggestions If spell check is turned on, spelling mistakes are underlined in red as you type. Tap the underlined word. • To accept a spelling suggestion, tap the suggested word. • To add the word to your personal dictionary, tap Add to Dictionary.
User Guide Settings Creating custom text shortcuts he word substitution feature lets you create your own text shortcuts. When you set up shortcuts, your BlackBerry device replaces the shortcut with a full word or phrase Tip: Word substitution is sometimes known as autotext. Turn on word predictions 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Show Predictions switch to On. Settings > Language and Input > Prediction and Correction. Add a new text shortcut 1.
User Guide Settings Typing using voice dication You can use voice dictation to type hands-free instead of using your keyboard. 1. To turn on voice dictation, on the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Voice Dictation. 4. Turn on the Dictation switch . 5. In the Language drop-down list, tap the language you want to use. 6. If you want to automatically include punctuation, turn on the Auto-Punctuate switch. Settings > Language and Input.
User Guide Settings Change your input language Your input language is the language in which you type documents, email messages, and text messages. You can select up to three languages that you want to be able to type in. The default language is the display language you chose. Tip: If you need to switch input languages often, make sure that your device is set up to detect your languages automatically. To enable language detection, turn on the Language detection switch on the Input Languages screen. 1.
User Guide Settings In other cases, input methods provide you with gestures and key combinations for languages. Some keyboard input methods are common to all supported languages, such as word prediction or selecting accented characters by pressing and holding keys. All keyboard input methods also support using the key to access symbols. You can use your BlackBerry device in many different languages, regardless of the default language you select.
User Guide Settings • The Arabic language has many diacritics that you can add to characters. To add a diacritic, press the diacritic key on the row of touch screen keys above the keyboard. Then, touch the diacritic you want to add. • To type a symbol, tap . To view more symbols, swipe down on the keyboard.
User Guide Settings Single key press Double key press ك ( گFarsi only) + key press Multi-tap ( گFarsi only) کگ ؤ ؤ ( ژFarsi only) ژ ذ د ر و ( ژFarsi only) ز ظ ط Typing in Chinese Your BlackBerry device supports Chinese Cangjie, Chinese handwriting, and Wubihua (Strokes) input methods. To type in Chinese, you must familiarize yourself with the keyboard layout for Chinese characters.
User Guide • • • Settings You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options. Alternate characters are available for I (Ä), O (Ö), P (Å), K (Æ), and L (Ø). These characters are available on the row of touch screen keys above the BlackBerry Keyboard. To type a symbol, tap . To view more symbols, swipe down on the keyboard.
User Guide Settings Character guide for Russian The typical Russian keyboard with Cyrillic characters looks like this: Typing in Hebrew The Hebrew keyboard supports the following features: • • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). • To type a symbol, tap To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press and press a letter. . To view more symbols, swipe down on the keyboard.
User Guide • • • • • Settings The Korean language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key. Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). Alternate characters are available for Q, W, E, and R.
User Guide Settings The AZERTY keyboard is used for typing in French. The basic AZERTY keyboard looks like this: The QWERTY, QWERTZ, and AZERTY keyboards using the Latin alphabets have different alternate characters depending on the language you select. For example, in French, if you tap and hold the letter A, the prediction menu displays accented characters for the letter A. In Romanian, if you press and hold the letter S, the prediction menu appears with ß among the options.
User Guide Settings The following table shows how to type the Thai alphabet when there is more than one native character on each key.
User Guide Settings Single key press + key press ใฬฝ ฝ Typing in Vietnamese The Vietnamese keyboard supports the following features: • • • • • • The Vietnamese language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key.
User Guide Settings Set your wallpaper You can set a picture as your wallpaper. You can also choose a picture to display when your device is locked that is different from your home screen wallpaper. 1. Open a picture. 2. Tap > Wallpaper. You can edit the picture by cropping, adding filters, and more. 3. Tap Done. 4. Select Lock Screen, Home Screen, or Both. 5. Tap OK. Tip: When all of your apps are closed, you can set the option to show only your wallpaper. Swipe down from the top of the screen.
User Guide Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn off the Always Show Icon Labels switch. Settings > Display. Accessibility Your BlackBerry 10 device uses several well-established accessibility aids for people with disabilities. These aids include magnify mode, hearing aid mode, TTY support, closed captions, text size adjustment, and the BlackBerry Screen Reader.
User Guide Settings 2. If necessary, enter your device password. Your device and media card appear as drives on your computer. 3. Go to the files or folders that you want to copy. 4. Drag and drop the files or folders. Transfer files between your computer and device using a Wi-Fi connection You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password.
User Guide Settings Turn on USB mass storage To use the USB mass storage feature, you must have a media card in your BlackBerry device. USB mass storage is designed to let you use your device as a USB drive. Using a USB cable, you can connect your device to a computer, car stereo, or other external device and access files on your media card. Note: When USB mass storage mode is on, apps on your device can't access files on your media card. 1. On the home screen, swipe down from the top of the screen. 2.
User Guide Settings Wipe data from your media card To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data, this process might take some time. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Erase Media Card. Settings > Storage and Access. To use the media card again, you must format it. Turn on encryption Your BlackBerry device creates and stores an encryption key when you turn on encryption.
User Guide Settings How do I free up storage space? To make room for more files and apps, try any of the following: • Save documents and media files on your media card. To automatically save camera pictures and videos on your media card, on the home screen, tap . Swipe down from the top of the screen and tap . • • Move documents and media files from your device to your media card using File Manager. Reduce the size of pictures that you take and videos that you record.
User Guide Settings Your media card is read-only You can view and open files on the media card. You can't move, delete, or modify the files on the media card. Your media card isn't responding The media card isn't communicating with your BlackBerry device. Consider using a different media card. No media card was found Make sure that there is a media card in your BlackBerry device and that it's inserted properly.
User Guide Settings To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/BlackBerryLink. About pairing and connecting your device to a computer or tablet You can install programs, such as BlackBerry Blend or BlackBerry Link, on your computer or tablet to enhance the experience with your BlackBerry device. Use BlackBerry Blend to interact with your device from your computer or tablet.
User Guide Settings Set up your computer with BlackBerry Link The first time you open BlackBerry Link, you can give your computer a display name that identifies your computer on your device and in BlackBerry Link. BlackBerry Link displays the default pictures, videos, and documents libraries on your computer that you can sync with and access from your device. To set up your BlackBerry ID with BlackBerry Link, make sure that your computer is connected to the Internet. 1.
User Guide 1. 2. 3. 4. Settings On your computer, open BlackBerry Link. At the side of the BlackBerry Link window, click your device. Click Remove Device. On a Windows computer, click OK. On a Mac computer, click Remove. About BlackBerry ID and BlackBerry Link Your BlackBerry ID is a username (email address) and password used to access multiple BlackBerry products and services, such as BBM and the BlackBerry World storefront.
User Guide Settings Edit or delete a file On your device, do one of the following: • To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports editing the file, tap If you save your changes in the default location, the original version on your computer . indicates when BlackBerry Link is syncing the file and overwriting • To permanently delete a file from your device that's stored on your computer, touch and hold a file. Tap .
User Guide Settings You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Note: If your device is activated on BlackBerry Enterprise Service 10, contact your administrator to verify if you are able to back up and restore your device data.
User Guide Settings 4. Click Back Up & Restore. 5. On a Windows computer, click Back Up Device. On a Mac computer, click Back Up Now. Restore your device data With BlackBerry Link, you can restore backup files that include supported data from devices running BlackBerry Device Software 5.0 or later and BlackBerry 10 OS. On a Windows computer, do the following: 1. Open BlackBerry Link. 2. 3. 4. 5. Connect your device to your computer using a USB cable.
User Guide Settings About updating your device software with BlackBerry Link You might want to update your device software for any of the following reasons: • • • To access the latest apps and features To resolve a technical issue Your service provider requires that you update your device software If a new version of the device software is available for your device, a notification appears on your computer, beside your device name in BlackBerry Link.
User Guide 4. Settings Do one of the following: • On a Windows computer, click Back Up & Restore. Click Factory Reset. • On a Mac computer, at the top of the screen, click BlackBerry Link > Preferences. Click Reload > Reload. Troubleshooting: BlackBerry Link I can't access files on my computer To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's connected to the Internet.
User Guide • Settings In the Device Connections section, verify that the Allow Connections switch is turned on. On your computer, try the following: • • • • Turn off synchronization applications or antivirus applications temporarily. Sign out of BlackBerry Link and sign in again. Reset your BlackBerry ID username and password at www.blackberry.com/bbid. If you’re using antivirus software on your computer, check that the firewall is not blocking your connection to BlackBerry Link.
User Guide Applications and features Applications and features Organizing your apps To keep all of your apps organized, you can move apps around on the home screen, create folders for your apps, or delete apps that you no longer use. Leave an app or close an app Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full screen.
User Guide Applications and features Add folders to the home screen You can organize your app icons by adding folders to the home screen. For example, you can add a folder for all of the games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a folder to the home screen and put all of your unused apps in that folder. 1. Touch and hold an app icon until all of the icons start to blink. 2.
User Guide Applications and features Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted. Delete a downloaded app from BlackBerry World If you might want to reinstall an app later, you can uninstall it. You can reinstall these apps later without purchasing them again. 1. On the BlackBerry World home screen, tap 2.
User Guide Applications and features About the BlackBerry Assistant You can use the BlackBerry Assistant to perform various personal and work tasks, and interact with your device using natural language. The BlackBerry Assistant can make multitasking easier. Instead of navigating to a specific app, you can simply open the BlackBerry Assistant and speak your requests. The BlackBerry Assistant responds to help you complete the task or interaction quickly.
User Guide App or Service Applications and features Tasks Apps and Settings Open apps and change some of your device settings. Search Search the Internet with your preferred search engine, or search your device by keyword. Navigation Get directions to a specific address, city center, or point of interest. Alarm Set a new alarm, change existing alarms to a new time or frequency, and turn off alarms. Facebook Send a Facebook message, search your messages, and update your Facebook status.
User Guide Applications and features Learn what you can say or type in the BlackBerry Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports. Depending on your device language, BlackBerry Assistant settings, or wireless network, some apps or services might not be available. 1. On the BlackBerry Assistant home screen, tap 2. Tap an app or service to see a list of sample requests. .
User Guide 3. Applications and features Do any of the following: • To specify which categories to include in searches, tap Categories. • To specify which search engines to use when you extend your searches to the Internet, tap Extended. Change your voice interaction settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do any of the following: Settings > BlackBerry Assistant.
User Guide Applications and features Action Shortcut Go to a date Press G Go to the week view Press W Go to the month view Press M Go to the previous day, week, or month Press P Go to the next day, week, or month Press N Go to the schedule view Press D Go to the agenda view Press A Create a new event Press C Search your events Press S Edit an event Open an event and press E.
User Guide Applications and features • To view events for a week, tap . Try using the pinch gesture to zoom in and see a more detailed view. • To view events for a month, tap • . To view a year, in month view, swipe left. • To see an agenda view, tap . Tip: To scroll through multiple months in your calendar, in the month view, swipe up or down on the screen.
User Guide Applications and features Add a location to an event When you create or change an event, do one of the following: • To type a location manually, in the Location field, type a location. • To open the Maps app and choose a location, in the Location field, tap . Choose a location. Schedule a recurring event 1. When you create or change an event, tap the time for the event. 2. In the Repeats drop-down list, tap an option. 3. When you're finished, tap .
User Guide Applications and features Add a task to the Calendar app When you add a task to the Calendar app, your task is added to both the Calendar app and the Remember app. 1. In the Calendar app, tap 2. Enter your task details. 3. Tap Save. > . Tip: To see your task in the Remember app, on the home screen, open the app. Hide a calendar You can temporarily hide calendars from the main view in your Calendar app. 1. In the Calendar app, swipe down from the top of the screen. 2. Tap 3.
User Guide Applications and features Join a conference call from a meeting reminder If a meeting in your calendar includes conference call info, you might be able to join the call with one tap instead of dialing the conference call numbers manually. In the meeting reminder, tap Join Now. Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. 1.
User Guide Applications and features Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device. 1. When you change an event, tap 2. Tap 3. On the WebEx Meeting screen, enter your WebEx password. 4. Tap Schedule. . .
User Guide Applications and features 1. Open the event, either from the BlackBerry Calendar app or from the event reminder. 2. Tap 3. In the dialog box, move the slider to indicate how late you will be. 4. Tap Email All Participants or Email Organizer. > . Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants. 1. Touch and hold a file. 2. Tap 3. Tap a meeting. 4. On the Compose screen, type a message. 5.
User Guide Applications and features Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar. The email address that you use must already be added to your device. Some accounts don't allow you to change the email address (for example, your work account). 1.
User Guide Applications and features Troubleshooting: Calendar app I can't sync my calendar Try the following: • • • If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap > Accounts. Tap an account. Check that the Sync Calendar switch is turned on.
User Guide Applications and features Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos. About the Contacts app If you added an email account or social networking account to your device, contacts from those accounts can appear in your contact list.
User Guide Applications and features Copy contacts to and from your SIM card Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to easily transfer contacts from one device to another. When you insert a SIM card into your BlackBerry device, you can view contacts that are stored on the SIM card in your contact list. You can copy the SIM card contacts to your device memory so that the contacts are available to you even if the SIM card is removed.
User Guide Applications and features Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn. Other info can be added by you. There are three tabs, or views, that you can tap through.
User Guide Applications and features Delete a contact 1. Touch and hold a contact. 2. Tap . Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card. 1. In the Contacts app, touch and hold a contact. 2. Tap 3. Select the checkbox beside an account or storage location. 4. Tap Done. .
User Guide Applications and features Remove a contact from a contact group 1. In the Contacts app, tap a contact group. 2. Tap 3. Beside the contact's name, tap 4. Tap Save. . . Rename a contact group 1. In the Contacts app, tap a contact group. 2. Tap 3. In the Group Name field, type a new name for the group. 4. Tap Save. .
User Guide Applications and features 3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications. 4. Tap a notification type, and make your changes. 5. Tap Back. 6. Tap Save. Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for. In the Contacts app, tap . • To search contacts from your contact list, just start typing. When the contact appears, tap the contact.
User Guide Applications and features 1. In the Contacts app, swipe down from the top of the screen. 2. Tap 3. In the Sort Contacts by drop-down list, tap a sort option. . Share a contact You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally. 1. In the Contacts app, touch and hold a contact. 2. Tap .
User Guide 3. Tap Applications and features . 4. Tap Clear Local Contacts. CAUTION: Clearing your local data will permanently delete any contact entries that you saved only locally to your device. Clock The Clock app is made up of four screens. On the Alarm Clock screen, you can turn on or turn off your alarm, set your alarm time, and add multiple alarms. On the World Clock screen, you can view the time in other parts of the world. You can also use the stopwatch and set a timer from the Clock app.
User Guide Applications and features Set additional alarms You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone, recurrence, and snooze duration for each alarm. 1. Tap 2. Do one of the following: > . • If you have only one alarm set, tap . • If you have two or more alarms set, tap > . 3. Type an alarm name. 4.
User Guide Applications and features Set an alarm for multiple days 1. Tap 2. Tap 3. Tap an alarm. 4. Tap Recurrence. > . • To set a daily alarm, turn on the Daily switch. • To set an alarm to recur on specific days, select the check box next to one or more days. Set the snooze 1. Tap 2. Tap 3. Tap an alarm. 4. Tap Snooze. 5. Select a length of time. > . Stopwatch 1. Tap > 2. Tap . 3. To start a new lap, tap Lap. . Timer Set the timer 1. Tap 2.
User Guide Applications and features Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap the time that appears at the bottom of the screen. Scroll up or down to adjust the hours, minutes, and seconds that the timer is set for. Change your timer tone 1. Tap 2. At the bottom of the screen, tap the time. 3. Tap Timer Tone. 4. Tap a timer tone. > .
User Guide Applications and features 1. In the Clock app, swipe down from the top of the screen. 2. Tap . Tip: When your alarm goes off in bedside mode, you can tap anywhere on the screen to snooze the alarm. To turn off the alarm in bedside mode, swipe up from the bottom of the screen. Change your bedside mode settings By default, all of your notifications are set to silent in bedside mode, and your wireless connections stay turned on.
User Guide Applications and features • To search in a specific section, tap • To search using a recent search term, tap . Tap Apps or Games. Tap . . Tap a recent search term. Browse categories The BlackBerry World storefront is divided into two sections: games and apps. Within each section is a list of categories. For example, in the games section, you can find categories such as arcade games, card games, and sports games. 1. On the BlackBerry World home screen, tap 2. Tap Games or Apps. 3.
User Guide Applications and features Note: After you turn on private browsing, your saved searches and recently viewed items aren't displayed. However, when private browsing is turned off, your saved searches and recently viewed items are restored. Download and buy apps and games Apps and games that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again. 1.
User Guide Applications and features Change your payment options 1. In the BlackBerry World storefront, swipe down from the top of the screen. 2. Tap 3. Enter your BlackBerry ID password. 4. Tap a payment option. 5. Do any of the following: > Payment Options. • To add a new payment method, tap . • To set a default payment method, tap • To edit a payment method, tap . • To delete a payment method, tap 6. . . Complete the instructions on the screen.
User Guide Applications and features Create an Amazon account or sign in with your existing Amazon account to search for apps and download apps from the Amazon Appstore. After you download an app from the Amazon Appstore, tap Install at the top of the screen. You can also check out the Help screen in the Amazon Appstore for more info.
User Guide Applications and features Do any of the following: • To see the additional actions that you can perform, in an app, swipe down from the top of the screen. • To show or hide the action bar at the bottom of the screen, swipe down from the top of the screen. Tap Show or Hide. • To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally up and to the left.
User Guide Icon Applications and features Description Clear the places that you have pinned and added to the map. Go to the map screen. Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map. 1. In the Maps app, in the search field, enter an address or a descriptive word, such as "coffee" or "hospital." 2.
User Guide • Applications and features On the map screen, locate a pin that you added to the map. Tap the pin. • On the map screen, tap > . Tap Recents, Favorites, or Contacts. Tap an address, a place, or a contact. 2. Tap 3. To begin receiving turn-by-turn directions, tap . . To stop turn-by-turn directions in the map view or detail view, tap view, tap anywhere on the screen. Tap . To stop turn-by-turn directions in the street-level .
User Guide Applications and features Change your route preferences You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can set your route to avoid toll roads, highways, car-sharing lanes, or ferries. You can also set the type of route that you want to take (fastest, simplest, or shortest). 1. In the Maps app, swipe down from the top of the screen. 2. Tap 3. Turn on the switches for the types of things that you want to avoid.
User Guide Applications and features 1. In the Maps app, tap 2. Do one of the following: > • Tap > Add Home. • Tap > Add Work. . View your recent places BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again. 1. In the Maps app, tap 2. Tap Recents. > . Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps.
User Guide Applications and features Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers) measurements, as set in your device settings. 1. In the Maps app, swipe down from the top of the screen. 2. Tap 3. Tap Change Device Settings. > Units of Measure.
User Guide Applications and features Change the map language to local In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently viewing. 1. In the Maps app, swipe down from the top of the screen. 2. Tap 3. Tap Local. > Map Settings. About location services You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your location.
User Guide Applications and features 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on Location-based Ads. Settings > Location Services. Turn on or turn off traffic data If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on Traffic Data Collection. Settings > Location Services.
User Guide Applications and features Troubleshooting: Compass I'm not getting an accurate reading from the compass Try the following actions: • • If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to connect to GPS satellites. Try moving outside or near a window in order to establish a GPS connection.
User Guide Applications and features Action Shortcut Open the address bar Press U Open your bookmarks Press K Open your history Press H Open your tabs Press W Enter reader mode Press R Refresh a webpage Press L Zoom in Press I Zoom out Press O Go to the top of a webpage Press T Go to the bottom of a webpage Press B Move down the screen Press Move up the screen Press and Go to a website 1.
User Guide Applications and features 1. Open the BlackBerry Browser. 2. Navigate to a search engine (for example, www.wikipedia.org). 3. Search for a term or subject. 4. On the search results page, tap 5. Tap Add. > . Remove a search engine 1. Open the BlackBerry Browser and type a search term in the address bar. 2. Tap the search engine icon in the upper-right corner of the screen. 3. Touch and hold a search engine. 4. Tap .
User Guide Applications and features Search for text on a webpage On a webpage, tap > . View webpages in a reader-friendly format To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads, you can use the reader mode. On a webpage, tap > . Change text size in reader mode Do one of the following: • To increase the text size, tap • To decrease the text size, tap . . Change the background color in reader mode Tap > .
User Guide Applications and features Save a webpage You can save a webpage in HTML format so that you can access the webpage when you're offline, or send the webpage as an attachment. 1. On a webpage, tap 2. Choose the location that you want to save the webpage in. > . Changing your Browser settings Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser.
User Guide Applications and features View your bookmarks by tags or in a list 1. In the BlackBerry Browser, tap 2. Tap Tags or > . . Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for. Change your bookmarks You can change the name or web address of a bookmark. 1. In the Browser, tap 2. Touch and hold a bookmark. 3. Tap 4. Type a new name or web address. > . .
User Guide 2. Tap Applications and features . To close your browsing history, tap . Tip: To view a webpage in your history, on a webpage, touch and hold until your history appears. Delete your browsing history 1. In the Browser, tap 2. Tap . . • To delete all of your browsing history, tap . • To delete a specific webpage from your browsing history, touch and hold the thumbnail for the webpage. Tap .
User Guide Applications and features Change Browser security settings In the Browser, tap > > Privacy and Security. Security settings Remove History Items Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Private Browsing Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is open. When you close the Browser, the information is automatically deleted.
User Guide Applications and features Troubleshooting: Browser I can't watch a video online While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats, search the Help. The Smart Tags application explained The Smart Tags app takes bits of information and transforms the info into a smart tag.
User Guide Applications and features Delete a smart tag from your device 1. In the Smart Tags app, tap 2. Select one or more tags that you want to delete. 3. Tap > > . . Create your own smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code. 1. In the Smart Tags app, tap 2.
User Guide Applications and features Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various settings on your device. Wi-Fi Use to create a smart tag that, when written to an NFC tag and then tapped on, connects you to a specified Wi-Fi network. Bluetooth Use to create a smart tag that, when written to an NFC tag and then tapped on, pairs you with a specified Bluetooth enabled device.
User Guide Applications and features View your favorite smart tags In the Smart Tags app, tap > . Share a smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. In the Smart Tags app, touch and hold a tag. • To display the smart tag as a QR Code for another device to scan, tap .
User Guide Applications and features Erase smart tag information from an NFC tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. If the NFC tag isn't locked, you can erase the smart tag information that is stored on it. 1. In the Smart Tags app, tap 2. Align the back of your BlackBerry device with an NFC tag. > .
User Guide Applications and features Managing your files Rename a file or folder File Manager allows you to make changes to file and folder names, such as fixing a typo or word. To rename a file or folder: 1. Touch and hold a file or folder. 2. Tap . Tip: To change a file type, touch and hold a file. Tap > . Add a folder When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following: 1. Navigate to where you want to add a new folder. 2. Tap . 3. Tap .
User Guide Applications and features Select multiple files 1. Tap . 2. Tap . 3. Tap the items that you want to select. To deselect an item that you have tapped in error, tap the item again. Transferring files Share files 1. Touch and hold a file. 2. Tap 3. Choose a destination. . Tip: To share multiple files, tap > . Tap the files you want to share. Tap . Move a file 1. Touch and hold a file or folder. 2. Tap 3. Navigate to where you want to move the file. 4. Tap Move. .
User Guide Applications and features Working with zip files Zip files and folders Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also zip all of the files in a particular folder using the Zip All option. Touch and hold a file or folder. • To zip a single file or folder, tap • To zip multiple files or folders, tap . . Tap the files or folders you want to zip, then tap .
User Guide Applications and features 1. In the Calculator app, tap Converter. 2. Choose a measurement type, the unit to convert from, and the unit to convert to. 3. Enter the value that you want to convert. Calculate a tip When you're at a restaurant, you can use the tip calculator to figure out how much of a tip to leave. You can customize your calculations to specify the number of people included on the bill and the percentage of the bill or to calculate a percentage for the tip.
User Guide Productivity and work Productivity and work Switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal space and work space. Tip: To differentiate between your personal space and work space, you can set a different wallpaper for your personal space. 1. From the home screen, to switch between spaces, swipe down from the top of the screen. Tap Switch to Personal or Switch to Work. 2.
User Guide Productivity and work you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work space to reveal the details about your work data. You can access both personal data and work data from certain places, such as Search.
User Guide Productivity and work CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files, messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Type blackberry. Settings > BlackBerry Balance > .
User Guide Productivity and work Description Apps and features These apps and features are available only in your work space and they display work data. • • • These apps and features are available only in your personal space and they display personal data. • • Depending on the rules set by your administrator, you might • have access to work contacts in the Phone, BBM, and text • messaging apps.
User Guide Description These apps and features are available in your work space and personal space. Depending on which space you open an app in, you can access either your work data or personal data. You can open two instances of these apps at the same time. Depending on the rules set by your administrator, some apps might not appear in your work space.
User Guide Productivity and work Your administrator can delete all of your device data, including your personal content. This feature helps to secure your device if your device was lost or stolen. Troubleshooting: Work space and BlackBerry Balance My device is quarantined Your BlackBerry device might be quarantined if your work account is associated with an Enterprise Mobility Management (EMM) solution from BlackBerry, and services aren't correctly activated on the SIM card in your device.
User Guide Productivity and work For more information about using BlackBerry Blend on your computer or tablet, visit www.blackberry.com/ blackberryblend. Turn on mobile network access for BlackBerry Blend BlackBerry Blend works when your device is connected to a Wi-Fi or mobile network , or a computer using a USB cable connection. To turn on the mobile network connection: 1. On your device, on the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Use Mobile Network switch.
User Guide Productivity and work Remember BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to remember. With the Remember app, you can sort your information as entries in folders or lists, categorize the entries with tags, record voice notes that are related to the entries, and add due dates to entries so that you don't forget to complete a task.
User Guide Productivity and work Add an entry to the Remember app When you add an entry to BlackBerry Remember, in most cases you can choose between a note or task. Tasks include a completion checkbox and the option to add a due date or reminder. When you create a new task, it also appears in the Calendar app. If you add an entry to a folder that's synced with one of your accounts, you might not be able to choose whether the entry is a note or task. 1. Tap Notes or Tasks. 2. Tap 3.
User Guide Productivity and work Hide synchronized folders in the Remember app When you add an email account that is supported by Microsoft Exchange ActiveSync, by default, the tasks and notes from that account appear as synchronized folders in the Remember app. To hide these folders: 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an account. 4. On the Edit Account screen, turn off the Sync Tasks switch. Settings > Accounts.
User Guide Productivity and work Changing a folder, task list, or entry in the Remember app Change an entry 1. In the Remember app, tap an entry. 2. Make your changes. 3. Tap Save. Convert an entry to a note or a task When you change an entry in the Remember app, you can convert its format, for example, from a note to a task. 1. Tap the folder name or, if your entry isn't saved to a folder, tap Unfiled. 2. Tap Task or Note. 3. Select a folder or tap None.
User Guide Productivity and work Delete a folder, task list, or entry in the Remember app CAUTION: If you delete a folder or task list, the entries inside are also deleted. 1. In the Remember app, touch and hold a folder, task list, or entry. 2. Tap . Viewing and searching your entries in the Remember app There are several ways to sort through or view your entries in the Remember app. You can use the search feature to easily find the entries you need. Search for an entry in the Remember app 1.
User Guide Productivity and work Change the default view in the Remember app You can set the default view so that when you open BlackBerry Remember, you see what's important to you. 1. In a folder or on the Remember folder screen, swipe down from the top of the screen. 2. Tap 3. In the Default View drop-down list, select one of the following: . • Tasks View • Notes View • Tags View • Most Recent Restart the app for the changes to take effect.
User Guide Productivity and work Documents To Go Using Documents To Go, you can create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. You can also edit, view, and present Microsoft PowerPoint presentations on your BlackBerry device. For more information on Documents To Go, see the Documents To Go User Guide. Print To Go Print To Go allows you to print various files from your computer to a BlackBerry device that is associated with your BlackBerry ID over the wireless network.
User Guide Productivity and work Enterprise IM for Cisco User Guide BlackBerry Bridge Connect your BlackBerry 10 device to a BlackBerry PlayBook tablet to view items on your tablet's larger screen, use your smartphone as a remote control, and more. For more information, see the BlackBerry Bridge User Guide. BlackBerry Travel The BlackBerry Travel app is your personal travel assistant.
User Guide Productivity and work Connect to Microsoft OneDrive The Connect to Microsoft OneDrive app provides a cloud storage space to save and store files off your device. With Connect to Microsoft OneDrive, you can: • • • • • Back up your files for safekeeping. Sync files across various devices so your latest information is available at your fingertips. Access files from virtually anywhere. Share your documents, pictures, and videos with others.
User Guide Security and backup Security and backup Passwords and locking There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services.
User Guide Security and backup Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. You can use the same password for both your work space and device. If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your Balance settings.
User Guide Security and backup To unlock the screen, swipe up from the bottom of the screen. Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a device password so that you can lock your device when it's in open view or not in use. 1. If you don't have a password, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password.
User Guide Security and backup Unlock your device with a network unlock code To obtain the unlock codes for your BlackBerry device, contact your service provider. Your device might be network locked which allows your device to make a mobile network connection with only your current service provider. If you plan to travel internationally and you want to use a SIM card from another service provider, you might need to enter an unlock code.
User Guide Security and backup Display text when your device is locked You can display text on the screen of your BlackBerry device when the device is locked. For example, you can display a favorite quote, emergency contact information, or your own contact information so that if you lose your device, anyone who finds it can contact you. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. In the Lock Screen Message fields, type the text.
User Guide Security and backup BlackBerry Protect BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account. Finding and protecting a lost device After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com and sign in with your BlackBerry ID.
User Guide Security and backup Security settings You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to increase the security of data on your device. And if you need to permanently delete all data from your device, you can wipe it.
User Guide Security and backup Wipe your device to delete your data Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Type blackberry. 4. Tap Delete Data.
User Guide • Security and backup To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password. • To import the certificate using a Wi-Fi connection, on your device, swipe down from the top of the home screen. Tap Settings > Storage and Access. Turn on the Access using Wi-Fi switch. Type a storage access password. Tap Identification on Network and make note of the Username. 2.
User Guide Security and backup • To set your device to remember the format of the password that you type in a password field (numeric or alphanumeric), turn on the Smart Password Entry switch. • To set your device to lock when you remove your smart card from your device or BlackBerry Smart Card Reader, turn on the Lock on Card Removal switch.
User Guide Legal notice Legal notice ©2014 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. Adobe and Flash are trademarks of Adobe Systems Incorporated. Android, Gmail, and YouTube are trademarks of Google Inc. Apple, iCal, iPhone and Mac are trademarks of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. Box is a trademark of Box, Inc.
User Guide Legal notice HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
User Guide Legal notice separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto.
