Version: 10.3.
Published: 2015-05-14 SWD-20150514084239220
Contents Setup and basics........................................................................................................................................... 6 New in this release......................................................................................................................................... 6 Introducing your BlackBerry smartphone....................................................................................................... 8 Your device at a glance...................
Videos....................................................................................................................................................... 116 BlackBerry Story Maker............................................................................................................................. 121 Media sharing............................................................................................................................................124 FM Radio.................................
Security and backup.................................................................................................................................. 289 Passwords and locking...............................................................................................................................289 What to do if your device is lost or stolen..................................................................................................... 295 BlackBerry Protect.......................................
User Guide Setup and basics Setup and basics New in this release Introducing BlackBerry 10 OS version 10.3.2 BlackBerry 10 OS version 10.3.2 provides you with new features and improvements designed to make your BlackBerry device even more secure and to help you be more productive. BlackBerry Hub From the list of attachments, you can open the email related to an attachment, making it easier to reply to the message.
User Guide Setup and basics Turn off Face Detection BlackBerry Assistant You can set, pause, resume, or stop the timer by using the BlackBerry Assistant app. Things you can do with the BlackBerry Assistant Peek gesture When you slide your finger up from the bottom of the screen and hold your finger in place, the date appears at the top of the screen.
User Guide Setup and basics If you update your device to BlackBerry 10 OS version 10.3.2 from an earlier version of the BlackBerry 10 OS, and you don’t have BlackBerry Protect turned on, a notification provides information about how to turn on BlackBerry Protect. When the BlackBerry Protect anti-theft feature is turned on, you must enter your BlackBerry ID to perform a security wipe.
User Guide 1. 2. 3. 4. 5. 6. 7. 8. Setup and basics Headset jack Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds) Notification LED Front camera Volume up Mute (Press); BlackBerry Assistant (Press and hold) Volume down Multi-function port (supports USB and video) What's different about the BlackBerry 10 OS? If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices.
User Guide Setup and basics How do I get back to the home screen? To get back to the home screen at any time, swipe up from the bottom of the screen. How do I get to the menu? There is no Menu key ( menus. ) on your BlackBerry 10 device. You can find more features and options by exploring the To see more actions that you can perform in an app, tap 10 or .
User Guide Setup and basics How do I change my settings and options? Do any of the following: • To find the settings and help for an app, swipe down from the top of the screen. • To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings. Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap Settings.
User Guide Setup and basics Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device. You can peek at the BlackBerry Hub or open it from anywhere on your device.
User Guide Setup and basics Notification settings Settings > To change a notification setting, on the home screen, swipe down from the top of the screen. Tap Notifications. You can customize a profile, set a custom ring tone or notification for a contact, or create a profile. Tip: To turn on All Alerts Off mode quickly, on the home screen, swipe down from the top of the screen. Tap .
User Guide Setup and basics 3. Tap an option. Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. Move the cursor 1. Tap a word or text field to show the cursor. 2. Do any of the following: • • To move the cursor to another spot, drag the circle. To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
User Guide Setup and basics Where do I find my files? You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat.
User Guide Setup and basics Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
User Guide Icon Setup and basics Description Share an item, such as a picture, with someone Reply to an email Reply to all recipients of an email Forward an email Record a voice note Add a new entry in the Remember app and the Calendar app Setting up your device To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
User Guide Setup and basics Insert a media card 1. With the back of your BlackBerry device facing you, use the indentation on the top of the device to pull the top part of the cover toward you. 2. With the metal contacts facing away from you, insert the media card into the left slot.
User Guide Setup and basics Set up your device using the Setup app Tip: A network connection is required for some of the features within the Setup app.
User Guide Setup and basics 2. To see your messages in the BlackBerry Hub, slide your finger from left to right. 3. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left. Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right.
User Guide Setup and basics Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find features, options, and help by exploring the menus. Do any of the following: • To see more actions that you can perform in an app, tap • or . To see more actions for a specific item, such as a song or picture, touch and hold the item.
User Guide • To find the settings for the device, on the home screen, swipe down from the top of screen. Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: • To scroll, slide your finger up and down.
User Guide Setup and basics • To move between the BlackBerry Hub and your apps, slide your finger left and right. Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle.
User Guide Setup and basics Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens. • To highlight an item without opening it, touch and hold the item. • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap more items. To clear an item, tap it again.
User Guide Setup and basics Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Do any of the following: • To zoom in, slide your fingers apart. • To zoom out, slide your fingers together.
User Guide Setup and basics Advanced interactions If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures: • • • • Lift to wake Flip to mute Flip to save power Hold to stay awake Lift to wake If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your device.
User Guide To turn on or turn off this feature, tap Setup and basics Settings > Advanced Interaction. Tap the Flip to Mute switch. Flip to save power If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms. To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Save Power switch.
User Guide • • • • • • • Setup and basics Change your ringtone Change your font size Set your wallpaper Set an alarm Bookmark a favorite webpage Add a signature to an email account Add a contact or number to your speed dial list Device Switch Preparing to switch devices Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following actions: • • • Complete all of the instructions in the Setup app that opens the first time that your BlackBerr
User Guide Setup and basics About SIM cards BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to get the appropriate SIM card for your device. Using your BlackBerry ID to switch devices When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password.
User Guide Transfer method Setup and basics Data transferred • • • BlackBerry Link Documents Tasks and memos Email account info (you must enter the account passwords) Data saved to the storage space on your previous device, including the following: • • • • • • • • • • • • • • Contacts Calendar entries Pictures Videos Music Tasks and memos Settings Phone history Fonts BBM contacts BlackBerry Browser bookmarks and folders Alarm and clock settings Text messages (SMS and MMS) Password Keeper records Swi
User Guide Transfer method Setup and basics Data transferred • • • • • • • • • BlackBerry Link Pictures Videos Music Alarm settings BBM contacts BlackBerry Browser bookmarks and folders Text messages (SMS and MMS) Phone history Wireless connection profiles Data saved to the storage space on your previous device, including the following: • • • • • • • • • • • • • • Contacts Calendar entries Pictures Videos Music Tasks and memos Settings Alarm and clock settings BBM contacts BlackBerry Browser bookmark
User Guide Transfer method Setup and basics Data transferred • • • • BlackBerry Link SIM card (your previous device must use the same size of SIM card as your new device) Music (not DRM) Documents Tasks and notes from BlackBerry Remember Text messages (SMS) Data saved to the storage space on your previous device, including the following: • • • • • • • • • • • • • • Contacts Calendar entries Pictures Videos Music Tasks and notes from BlackBerry Remember Text messages (SMS and MMS) Settings Phone hist
User Guide Setup and basics 1. On your new BlackBerry 10 device, download the Device Switch app. To find the Device Switch app, on your device, visit the BlackBerry World storefront, or www.deviceswitch.com. 2. Connect both of your devices to the same Wi-Fi network. 3. To transfer your data, complete the instructions on the screen. Note: Only the data that is saved in the storage space on your device is transferred.
User Guide Setup and basics 4. When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10 device. 5. On your BlackBerry 10 device, on the home screen, tap 6. Complete the instructions on the screen. > . Transfer data using BlackBerry Link on a computer This data transfer method is available if you switch from a BlackBerry device running the BlackBerry OS (version 5.0 to 7.1) or the BlackBerry 10 OS.
User Guide Setup and basics 4. Under SIM Card, tap Copy Contacts from Device to SIM Card. 5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device. 6. On your new device, tap Contacts. 7. Swipe down from the top of the screen. 8. Tap 9. Under SIM Card, tap Import Contacts from SIM Card. . Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space might not be copied to your SIM card.
User Guide Setup and basics Deleting the data on your BlackBerry device After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings. When the security wipe is completed, your device turns off automatically.
User Guide Setup and basics • To reinstall one app or game, tap next to the app or game that you want to install. • To reinstall multiple apps and games, at the bottom of the screen, tap you want to reinstall. Tap > . Tap the apps and games that .
User Guide • • Setup and basics Look for memos and tasks in the BlackBerry Remember app. Transfer apps by downloading them from the BlackBerry World storefront. I can't transfer items using my media card Try any of the following: • Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card.
User Guide Setup and basics 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID. 4. Open the email message and follow the instructions on the screen. Settings > BlackBerry ID. Change your BlackBerry ID password 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Change Password. Settings > BlackBerry ID.
User Guide • Click Device > BlackBerry ID. • Click BlackBerry ID. Setup and basics How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you. Do one of the following: • To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password.
User Guide Phone and voice Phone and voice Phone Phone icons Incoming calls Icon Description To answer a call, touch and hold the circle and slide your finger to the left. To decline a call, touch and hold the circle and slide your finger to the right. Send a message with the Reply Now feature. Silence the ring tone.
User Guide Phone and voice Making and receiving calls Make a call 1. In the Phone app, tap 2. Dial a number. 3. Tap Call. . Tip: To make a call on the home screen, type a contact name or phone number. Tap Call or Call . Call a recent number or speed dial contact 1. In the Phone app, tap 2. Tap a name, number, or speed dial contact. . Tip: To send a text message to a recent number, beside the number, tap > .
User Guide Phone and voice Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply. 1. When you receive an incoming call, tap 2. Do any of the following: • or . To send one of the default Reply Now messages, tap a message. • To compose a new message, tap Custom Message. Type a message and tap .
User Guide Phone and voice Automatically answer a call when a Bluetooth headset is connected 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Turn on the Automatically Answer a Call When Connected to a Headset switch. > Bluetooth. When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.
User Guide Phone and voice Start a conference call 1. While on a call, make or answer another call. 2. To merge the calls, tap . Answer a second call while already on a call 1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following: • To put the first call on hold and answer the second call, tap Hold Current Call. Touch and hold the circle in the middle of the screen and slide your finger to the left.
User Guide Phone and voice Add a contact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list. 1.
User Guide Phone and voice Hide your speed dial list on the Calls screen 1. In the Phone app, tap 2. Swipe down from the top of the screen. 3. Tap . . Call waiting, call forwarding, and call blocking How do I block calls? When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers.
User Guide Phone and voice Phone options Change your default Reply Now messages You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Tap the message you want to change. 4. Type a new Reply Now message. > Reply Now.
User Guide Phone and voice Tap any of the drop-down lists to change other smart dialing options. Limit the phone numbers that you can call When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call.
User Guide Phone and voice Troubleshooting: Phone I can’t put a call on hold to answer an incoming call While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends. A message appears on your device to notify you that answering another call will end your current call.
User Guide Phone and voice Level 1 alerts You can also set Level 1 alerts for specific messages and receive custom notifications for these messages that override all existing notification settings. Edit your notification profiles Tip: You can view descriptions of the default settings for each notification profile on the Notifications screen, under Profiles. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Under Profiles, tap the profile that you want to change. 4.
User Guide Phone and voice 2. Tap Settings > Notifications. 3. Tap . 4. Tap to select the notification profiles that you want to add to your quick settings. 5. To rearrange the order that the profiles are listed in, tap where you want it to appear in the list. Tap . Touch and hold a notification profile and drag it to . To select a notification profile, in your quick settings, tap one that you would like to set. .
User Guide Phone and voice Customize notifications for a contact Notifications that you customize for contacts override the notification settings for profiles and apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. At the bottom of the Notifications screen, tap Contact Notifications. 4. Tap 5. Tap a contact.
User Guide Phone and voice 4. Tap Customize App Notifications. 5. Tap an app. 6. Change the Sound, Ringtone, Override Profile Volume, Vibrate, LED, LED Color, or Hub Notification settings. 7. To make the updated settings the default notification settings for the app in all of the notification profiles, tap . Note: If Sound, Vibrate, or LED are turned off in a profile, these settings aren't affected by the default notification settings that you set.
User Guide Phone and voice • To dismiss the preview, tap • . To ignore the preview, wait a few seconds until it disappears. • To reply to a BBM message or text message without leaving the app that you're currently in, tap . Turn off Instant Previews For some notification profiles, by default, the Instant Previews feature is turned on. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap a notification profile. 4. Turn off the Instant Previews switch.
User Guide Phone and voice Set your screen to turn on for new notifications You can set your BlackBerry device to turn on when you receive notifications. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Turn on Screen for New Notifications switch. Settings > Security and Privacy > Lock Screen.
User Guide Phone and voice My device doesn't display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Lock Screen Notifications when your work space is locked. Voicemail Depending on your service provider, there are two different types of voicemail available on your BlackBerry device: standard voicemail and a visual voicemail service.
User Guide Phone and voice Using a visual voicemail service Listen to a visual voicemail message 1. In the BlackBerry Hub or Phone app, tap a voicemail message. 2. Tap . Forward a visual voicemail message 1. In the BlackBerry Hub or Phone app, touch and hold a voicemail message. 2. Tap . Save a visual voicemail message Your service provider's voicemail system might automatically delete messages after a certain period of time.
User Guide Phone and voice 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Tap Change Password. > . Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Clear the International Roaming check box. > .
User Guide BlackBerry Hub and email BlackBerry Hub and email BlackBerry Hub and email Staying connected with the BlackBerry Hub Email You can add practically any existing email account to your device—both work and web-based email. Text messages (SMS/MMS) If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub.
User Guide BlackBerry Hub and email Keyboard shortcuts: BlackBerry Hub In the list of messages Action Shortcut Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications Press T Move to the bottom of your list of messages and notifications Press B In a message Action Shortcut Reply to a message Press R Reply all to a message Press L Forward a message Press F Flag a message Pre
User Guide BlackBerry Hub and email Add an email account 1. On the Add Account screen, tap Email, Calendar and Contacts. 2. Enter the email address. 3. Tap Next. 4. Enter the password for the account. 5. Tap Next. 6. Change any additional settings (for example, the types of content to sync with your device). 7. Tap Done. Add a social networking or Evernote account You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device.
User Guide BlackBerry Hub and email After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
User Guide • 3. BlackBerry Hub and email To change how far back in time your device syncs calendar events, in the Calendar Sync Timeframe drop-down list, tap an option. Tap Next.
User Guide BlackBerry Hub and email 2. Tap 3. Tap an account. 4. Make your changes. 5. Tap Save. Settings > Accounts. Remove an account from your device To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an account. 4. Tap Settings > Accounts. .
User Guide Icon BlackBerry Hub and email Description Read email Meeting or event invitation New Facebook notification Email with attachment Draft message Email messages grouped by subject in a conversation thread Unread text message (SMS) Read text message Text message with attachment (MMS) Draft text message New system notification Message hasn't been sent yet Message is being sent Message has been sent Message could not be sent Viewing and searching messages You can view all of your messages and notif
User Guide BlackBerry Hub and email • To go to the bottom of your list of messages and notifications, tap . View messages by account or message type If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them. 1. In the BlackBerry Hub, tap 2. Tap the type of messages that you want to see. . To see all of your messages again, tap > Hub. View filed email 1.
User Guide BlackBerry Hub and email To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the sender is a frequent contact, and other criteria. You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.
User Guide BlackBerry Hub and email 2. Tap 3. Do any of the following: 4. . • To add a name to your rule, enter a name in the Filter Name field. • To choose the account that the rule applies to, select an account in the Account drop-down list. • To flag messages from a specific email address as priority, enter an email address in the From field. • To flag messages sent to a specific email address as priority, enter an email address in the Sent to field.
User Guide BlackBerry Hub and email Sort attachments You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account. 1. In the list view in the BlackBerry Hub, tap 2. Tap 3. In the Sort drop-down list, tap a sort option. > . . Share or save your attachments 1. In the list view in the BlackBerry Hub, tap 2. Touch and hold an attachment. 3. Tap 4. When the download is complete, touch and hold the attachment. . . • To share the attachment, tap .
User Guide BlackBerry Hub and email • For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field. • For text messages, type a contact name or a phone number. • For BBM and other chat messages, select a contact from the list. 4. Type your message. 5. Tap Send or the Enter key. Reply to or forward an email In an email, do one of the following: • To reply to the email, tap . • To reply to all recipients of the email, tap • To forward the email, tap . .
User Guide BlackBerry Hub and email • To send a meeting invitation to the recipient, tap • To add the recipient to your Contacts, tap . . Compose an email in plain text format You can reduce the size of email messages or email threads by switching from HTML format to plain text format. 1. In an email, tap 2. Tap . . Change text formatting in an email Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors. 1. While composing a message, tap 2.
User Guide BlackBerry Hub and email • To delete a single message, touch and hold the message. Tap . • To delete more than one message, touch and hold a message. Tap Tap > . Tap the other messages you want to delete. . • To delete all messages before a specific date, touch and hold the date bar. Messages that were sent or received before . that date are highlighted. Tap • To delete messages only from your device, but keep them on the messaging server, tap Actions.
User Guide BlackBerry Hub and email Flag a message When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. 1. In the BlackBerry Hub, touch and hold a message. 2. Tap . Manage your messages with BlackBerry Hub Instant Actions BlackBerry Hub Instant Actions allow you to quickly triage messages, conversations, and events in the BlackBerry Hub.
User Guide BlackBerry Hub and email Mark a message as read or unread In the BlackBerry Hub, do one of the following: • To mark a message as read, touch and hold the message. Tap • To mark a message as unread, touch and hold the message. Tap . . • To mark messages before a specific date as read, touch and hold the date bar. Tap . Download or share a picture from an email In a message, touch and hold an embedded picture. • To save the picture, tap . • To share the picture, tap .
User Guide BlackBerry Hub and email If your device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients. If certificates can't be found or are invalid, the recipients' names appear as red.
User Guide BlackBerry Hub and email 1. Open a work email message with a PGP key attachment. 2. Tap 3. Tap Import or Import All. 4. If necessary, enter the password. 5. Tap 6. In the BlackBerry Hub, tap 7. Tap an account. 8. Tap Secure Email Settings. 9. If necessary, tap the PGP tab. . . > > Email Accounts. 10. Turn on the PGP switch. 11. Under PGP Signing Key, in the drop-down list, tap the key that you imported. 12.
User Guide BlackBerry Hub and email Update secure email settings Depending on your permissions, you can change the email security that is used for all the messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages that any email application can open, or opaque-signed messages that only email applications that support encryption can open. 1. In the BlackBerry Hub, tap 2. Tap an account. 3. Tap Secure Email Settings. 4.
User Guide BlackBerry Hub and email • To set where the LDAP server starts to look for S/MIME certificate information, enter a base distinguished name in the Search Base field. • To specify the scope of an LDAP server search, in the Search Scope drop-down list, tap an option. • To enable an authentication type, in the Authentication Type drop-down list, tap an option. • If you enable the Simple authentication type, in the LDAP User ID and LDAP Password fields, enter your username and password.
User Guide BlackBerry Hub and email Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. 1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications. 2. Slide your finger to the right to peek at the BlackBerry Hub.
User Guide BlackBerry Hub and email Jump to the next or previous message 1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages. 2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list. 3. To open the highlighted message, release your finger.
User Guide BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. 1. In an email, tap 2. Enter any additional information for the meeting. 3. Tap Save. > . Add a contact from the BlackBerry Hub 1. In the BlackBerry Hub, touch and hold a message. 2. Tap • .
User Guide BlackBerry Hub and email Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device. Set an out-of-office reply Some email accounts might not support out-of-office replies. 1. In the BlackBerry Hub, tap 2. Tap an email account. 3. Turn on the Send Automatic Replies switch.
User Guide • BlackBerry Hub and email To change the default calendar that you add events to and send meeting invitations from, in the Calendar dropdown list, tap a calendar. Download only partial text in email If you move frequently between a Wi-Fi coverage area or cellular coverage area, or if you're roaming, you can control how much content in your email messages is downloaded while in a specific area of coverage. For example, when roaming, you might choose to download just the subject of messages.
User Guide BlackBerry Hub and email Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages. 1. In the BlackBerry Hub, tap 2. Tap an account. 3. In the Account Color drop-down list, tap a color. > > Hub Management.
User Guide BlackBerry Hub and email Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings. 1. In the BlackBerry Hub, tap 2. Tap an account. 3. In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both. > > Hub Management.
User Guide • BlackBerry Hub and email To change the background color of text message conversations, turn the Dark Background switch on or off. Change advanced settings for text messages With the advanced settings for SMS and MMS messages, you can allow special characters, change your routing preference, and more. 1. In the BlackBerry Hub, tap 2. Make your changes. 3. Tap Save. > > Text Messages > .
User Guide BlackBerry Hub and email About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts, or national emergencies. Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless service plan.
User Guide BlackBerry Hub and email I can't find my work email in the BlackBerry Hub If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a personal view, which contains your messages and notifications for only your personal accounts. To see the work view, in the BlackBerry Hub, tap > Switch To Work.
User Guide BlackBerry Hub and email joyn for BlackBerry 10 devices About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
User Guide BlackBerry Hub and email Delete a joyn chat On a chat screen, tap > . Call a joyn contact 1. In the Phone app, tap 2. Tap 3. If you have multiple phone numbers for a joyn contact, tap the number that you want to call. . beside the contact you want to call. Tip: During the call, tap to start a chat or a video share, or share a file. Start a joyn video share Before you can share a video or start chatting over video, you need to call a joyn contact.
User Guide 4. BlackBerry Hub and email Type the phone number or name of the joyn contact you want to block. To unblock a contact, tap Unblock beside the contact's name. Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming. 1. In the BlackBerry Hub, tap 2. Tap joyn. 3. Set the Enable joyn While Roaming switch to On. 92 > .
User Guide Media Media Change the media volume When music is playing, do any of the following: • To increase the volume, press the Volume Up key on the side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the side of your device. • To mute the volume, press the Mute key on the side of your device. To turn off mute, press the Mute key again. • To select the type of speaker to play your music on, tap > Audio.
User Guide Media File extension Supported video codec(s) Supported audio codec(s) MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 For information about media file extensions and codecs for your device, visit Supported media.
User Guide Media take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and suggest the best mode and setting to use, so you can focus on capturing the moment. Camera icons Icon Description Switch between the front-facing and the rear-facing cameras. Take a picture. Record a video. Turn on the flash while recording a video. Stop recording a video. Touch and hold anywhere on the screen to permanently lock the focus on that area of the screen.
User Guide Media • To take continuous pictures when you have Burst shooting mode turned on, touch and hold . The number of pictures you took in Burst mode appears in the lower-left corner of the screen. The camera stops taking pictures when you take your finger off of the icon. Tip: You can turn on grid lines to help you center items in your picture or to make sure your picture is straight. To turn on grid lines, in the Camera app, tap > Settings. Turn on the Display Grid Lines switch.
User Guide Media Take a panoramic picture The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture. This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people. Note: Panorama mode can't be used with Burst or Time Shift mode. 1. To turn on Panorama mode, in the Camera app, tap 2. To take a panoramic picture, tap 3.
User Guide Media Set the video size You can set the video size for the rear-facing camera on your BlackBerry device, allowing you to take videos in different conditions. For example, you can set the camera to record 720p at 60 fps to capture fast-moving objects. 1. In the Camera app, tap 2. Tap the Video Size (Rear Camera) drop-down list. 3. Tap an option. > Settings.
User Guide Media 3. Drag the slider at the bottom of the screen back and forth until you find the best picture. 4. Tap a recognized face. 5. Use the dial to browse the available expressions. 6. Tap anywhere on the screen. 7. Tap . Edit Time Shift pictures later When you take pictures using Time Shift mode, you can save the picture to edit later. Tip: The Time Shift icon ( later. ) appears on the thumbnails of the pictures taken with Time Shift mode that you saved to edit 1.
User Guide Media Icon Description Time Shift This mode is available for the camera. Time Shift mode allows you to take a series of pictures at once so that you can pick the best one of the sets. Burst This mode is available for the camera. Burst mode allows you to take multiple pictures quickly. Use this shooting mode when taking pictures of fast-moving scenes or subjects. Panorama This mode is available for the camera.
User Guide Icon Media Description Auto This mode is the most common mode and is available for the camera, video camera, and Time Shift mode. Use Auto mode to capture a wide variety of everyday scenes. Action This mode is available for the camera and Time Shift mode. Action mode can help to take pictures of fast-moving objects. Try this mode when capturing pictures of sports or children. Whiteboard This mode is available for the camera and Time Shift mode.
User Guide Media Save media files to your built-in media storage By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device. 1. In the Camera app, tap 2. Turn off the Save on Media Card switch. > Settings.
User Guide Media I can't turn on the flash or use the video light Try the following actions: • • • • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. The flash might still be charging. Wait a moment and then try again. Make sure you're using the rear-facing camera. Make sure you aren't using Time Shift, HDR, Panorama, or Burst modes. These modes don't use the flash.
User Guide Media Pictures Pictures icons Depending on your device model, some of these options might not be available to you. For example, if your device doesn't have a camera, the does not appear. Icon Description View all of your pictures organized by the date that you took the pictures or added the pictures to your BlackBerry device. View your picture albums. View the pictures that you added to the Favorites screen. Watch stories that your device automatically generates on the Date screen.
User Guide Media Editing pictures Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce red-eye, increase the contrast of your picture, make it look like a cartoon, and much more. Tip: When you edit a picture, swipe to see more editing options.
User Guide Media Add a filter to a picture Use the filters in the picture editor to add a fun finishing touch to your pictures. You can add filters such as black and white, antique, sepia, cartoon, sketch, and more. 1. In the Pictures app, touch and hold the picture that you want to change. 2. Tap 3. Tap a filter. 4. When you're done editing your picture, do one of the following: • > . To save your changes, tap Save. • To discard your changes, tap > .
User Guide Media Change the settings for automatic stories You can change the settings to improve the automatic stories that your BlackBerry device generates. Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way. For example, when you turn on geotagging, your device can generate stories based on where pictures and videos were taken. 1. In the Pictures app, swipe down from the top of the screen. Tap 2.
User Guide Media 2. Tap 3. Do one of the following: 4. . • Tap an existing story. • Tap Create New Story. If necessary, edit the story. Tip: You can add multiple pictures to a story at the same time by tapping Tap > . Tap the pictures that you want to use. . Hide a photo in the Pictures app You can hide pictures that you want to save, but that you don't want other people to see. 1. In the Pictures app, tap the picture that you want to hide. 2. Tap > .
User Guide Media • To view all of the pictures taken in a specific location, on the map, tap . • To view all of the pictures taken in the visible area of the map on the screen, tap • To search for a location to move the map view to, tap "coffee" or "hospital." Tap a search result. > . . Enter an address or descriptive word, such as Share a picture You can use the Pictures app on your BlackBerry device to capture your special moments and share them with friends and family.
User Guide Media 3. Tap 4. In the Location drop-down list, tap the location that you want to save the album to, such as a media card. 5. If necessary, in the Enter album name field, enter a name for the album. 6. Tap Move. . Set how pictures are organized in albums 1. In the Pictures app, swipe down from the top of the screen. Tap 2. In the Sort items in Albums drop-down list, tap Oldest To Newest or Newest To Oldest. . Move a picture to a different album 1.
User Guide Media Add a picture to the Favorites screen Add pictures to the Favorites screen so that you can quickly access them. Pictures added to the Favorites screen are also used in the automatic stories that your BlackBerry device generates. 1. In the Pictures app, touch and hold a picture. 2. Tap . Tip: You can add multiple pictures to the Favorites screen at the same time by tapping you want to add. Tap > . Tap the pictures that .
User Guide Media Icon Description View all of your playlists, including playlists generated by your BlackBerry device. These automatic playlists include the music you last played, recently added music, and music organized by year and decade. View all of the songs that you have added to the Favorites screen. Play a song or play all of your music. Shuffle your music. To stop shuffling your music, tap the Shuffle icon again. Repeat the song currently playing or repeat all.
User Guide Media View details about your music 1. In the Music app, tap a song, an album, or a playlist. 2. If the music player controls aren't visible on the screen, tap the screen. 3. To see your music list, tap the screen. 4. To view the album details for any of the songs listed, touch and hold a song. Tap .
User Guide Media 2. Tap a playlist. 3. Tap 4. Do any of the following: • > . To change the name of the playlist, in the text field at the top of the screen, type a new name. • To add music to the playlist, tap . Beside the song, artist, or album that you want to add, tap • To delete a song from the playlist, beside the song that you want to delete, tap • 5. . . To change the song order in the playlist, drag the song to where you want it to go in the playlist. Tap .
User Guide Media Set the audio in the Music app You can set whether your music plays on the speaker, headset, or handset on your BlackBerry device. 1. In the Music app, tap a song. 2. Tap 3. Tap an audio option. > . View song properties In the Music app, you can view the properties for a song, including the file type, size, location, and more. In the Music app, when a song is playing, tap > .
User Guide Media Troubleshooting: Music I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Videos Videos icons Depending on your device model, some of these options might not be available to you. For example, if your device doesn't have a camera, the does not appear. Icon Description View all of your videos organized by the date that they were recorded. View your videos organized into albums.
User Guide Media Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more. Tip: When you edit a video, swipe to see more editing options. Rotate a video 1. In the Videos app, touch and hold the video that you want to rotate. 2. Tap 3. Tap an editing option. 4.
User Guide Media • To discard your changes, tap > . Tip: If you select an option and don't like the results, you can quickly discard your changes when you tap the editing option a second time. Add slow motion to a video 1. In the Videos app, touch and hold the video that you want to change. 2. Tap > 3. Tap . 4. Touch and hold the slider handles and drag your finger until the section of the video that you want to slow down is in between the slider handles. 5.
User Guide 4. Media • Tap an existing story. • Tap Create New Story. If necessary, edit the story. Tip: You can add multiple videos to a story at the same time by tapping Tap > . Tap the videos that you want to use. . Organizing your videos and albums In the Videos app on your BlackBerry device, you can create albums to organize your videos. Create a video album You can use albums to organize your videos based on events, people, dates, or any other category that you can think of. 1.
User Guide Media Add a video to the Favorites screen You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device. 1. In the Videos app, touch and hold a video. 2. Tap . To delete a video from the Favorites screen, in the Videos app, tap > . Touch and hold a video. Tap .
User Guide Media BlackBerry Story Maker About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that's similar to a movie. Create a story using BlackBerry Story Maker 1. In BlackBerry Story Maker, tap Create New Story. 2.
User Guide Media Change the order in which media appears in a story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Tap 4. Touch and hold the thumbnail of the picture or video that you want to move and drag it to where you want it to go. 5. Tap Done. . Edit the media used in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker. 1. In BlackBerry Story Maker, tap a story. 2.
User Guide Media Delete a story in BlackBerry Story Maker 1. In BlackBerry Story Maker, touch and hold a story. 2. Tap . Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be played in BlackBerry Story Maker. 1. In BlackBerry Story Maker, tap an existing story or create a new one. 2. While the story is playing, tap the screen. 3. Tap > .
User Guide Media Note: If a switch is unavailable, it means that the theme currently used in your story doesn't support that setting or that the story doesn't contain any media affected by that setting. For example, if your story contains only videos, the Arrange Pictures in Collages switch is unavailable.
User Guide Media Share your media files with DLNA Certified devices • • Your DLNA Certified device must be a digital media player (DMP). Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media files with. You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED Miracast devices to wirelessly access your media files.
User Guide Media Manually tune to a radio station 1. In the Music app, tap 2. Tap 3. Tap Tune to. 4. Slide your finger to the radio station that you want to tune to. > . . Tip: When you select the station that you want to tune to, to hide the station numbers, tap Tune to. Listen to the FM Radio The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device.
User Guide • When one of your favorite stations is playing, next to the station number, tap Media .
User Guide Settings Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings. 3. Tap the item that you want to customize.
User Guide Settings Overview of device settings Item Description • Turn off all wireless connections. • • • Set your USB connections, including USB Mass Storage Mode, Charge Only Mode, and a manual IP address. Access airplane mode to turn off all your connections. Set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC (if supported), mobile hotspot, and Internet tethering. Notifications • • • Turn on vibrate mode. Turn off Instant Previews and LED notifications.
User Guide Item Display Settings Description • • • • Select a wallpaper. Change your font. Adjust the screen brightness. Customize screen locking. • Turn on or turn off the option to enter Battery Saving Mode automatically. Customize settings for extending battery life when Battery Saving Mode is turned on. Battery Saving Mode • Language and Input • • • Turn on or turn off text prediction, word substitution, and spell check. Change the language, region, and measurement system.
User Guide Item Settings Description • • Change the default app used to open a specific file type. Monitor apps that are using your device's memory. • Connect to a device to wirelessly share media content. • Change the time zone, time, and date. • • View the current software version running on your device. Check for software updates. • • • View available storage space on your device and media card.
User Guide Settings Item Description • View or change the name for your device that appears if another device detects it over a Bluetooth connection or wireless connection. Update your device software Software updates might not be available to you depending on your region and service provider. You should regularly create and save a device backup file on your computer, especially before you update any device software.
User Guide Settings Restore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to set up the device again.
User Guide Settings To wake up your device, swipe up from the bottom of the device screen. Restart or reset your device If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem. Do one of the following: • To restart your device, press and hold the Power/Lock key on the top of your device. Tap • . To reset your device, press and hold the Power/Lock key for ten seconds.
User Guide Settings Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • • • • Avoid using your device while it's charging to help it charge faster. Charge your device often, even when the battery charge isn't low. Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard.
User Guide 2. Tap Settings Settings > App Manager > Device Monitor. Tip: To quickly check the percentage of battery power remaining, from the bottom of the screen, slide your finger up to the middle of the screen. The battery percentage appears in the upper-left corner of the screen.
User Guide Settings LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting. A flashing yellow LED can indicate that the battery power level is low and your device is charging. A solid green LED can indicate that your device is plugged into a charger and that charging is complete.
User Guide 3. Settings Do any of the following: • To set the power level that your battery must reach before Battery Saving Mode turns on automatically, drag the slider at the top of the screen left or right. • To change which settings are adjusted when Battery Saving Mode turns on, select or clear any of the checkboxes. • To stop Battery Saving Mode from turning on automatically, turn off the Turn on Battery Saving Mode Automatically switch.
User Guide Settings Close apps Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren't continuously running in the background. Some features consume more battery power than others. Close or turn off these apps and features when you don't use them: The camera (if your device is equipped with a camera), the BlackBerry Browser, GPS, and Bluetooth technology.
User Guide Settings Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device. CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not attempt to replace your non-removable battery. Only qualified service personnel should perform repairs or battery replacements to your device.
User Guide Settings with your car using Bluetooth technology, or use Internet tethering to connect to other Wi-Fi-enabled devices. NFC lets you share files easily between devices. Check which wireless networks your device connects to Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless service plan.
User Guide Settings Wireless connections icons The following icons might appear in the upper-right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has. The number of solid bars indicates the strength of the mobile network signal. If the signal is weak, your device might use more power to try to maintain the connection. Your device is connected to the network type shown and can access all of the features of your mobile network plan.
User Guide Settings Mobile Hotspot mode is on. If the icon is solid, Mobile Hotspot is connected. Internet tethering is on. If the icon is solid, your device is connected to another device. Bluetooth technology is on. If the icon is solid, Bluetooth technology is connected. NFC is on. Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices.
User Guide Settings You can use a SlimPort adapter and the appropriate cable, or a wireless display adapter to connect your BlackBerry device to another device such as a TV or computer monitor. You can display the screen of your BlackBerry device on the other device. Wi-Fi Direct connection When you connect your BlackBerry device to other devices using a Wi-Fi Direct connection, you can perform actions such as sharing a document without needing an Internet connection.
User Guide Settings VPN connections You can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or using a Wi-Fi connection. While your device is connected to the VPN, you can send data to and receive data from the private network across the public network. Turn on airplane mode In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device.
User Guide Settings You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider. Depending on your service provider, you might not be able to change the APN settings. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. If the Mobile Network or Data Services switches are off, turn them on. 4. Tap 5. Complete the fields.
User Guide 5. Settings When your device finishes scanning for networks, tap a network. Turn off data services while roaming Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that only the phone and basic text messaging are available.Turning off data services while roaming might prevent you from receiving additional roaming charges.
User Guide • • • • • • Settings Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn off airplane mode, on the home screen, swipe down from the top of the screen. Tap Settings. Turn off the Airplane Mode switch. Check that the connection to the wireless network is on. To check your connection, on the home screen, swipe down from the top of the screen. Tap Settings > Networks and Connections > Mobile Network.
User Guide Settings Manually connect to a Wi-Fi network If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect manually. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. In the SSID field, enter the name of the network. 4. Select the network's security type and specify any additional information.
User Guide Settings Disable or re-enable a saved Wi-Fi network If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to delete the saved network, you can disable the network instead. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Check that the Wi-Fi switch is on. 4. Tap 5. Tap a network. Settings > Networks and Connections > Wi-Fi. . • To disable the network, turn off the Enable Connections switch.
User Guide Settings To use a VPN Profile when connecting to the network, select the profile that you want to use. Band Type This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device tries to connect in the 5.0 GHz band unless the signal strength at the 2.4 GHz band is significantly stronger. If you want to connect to a dualband network using one band only, choose the band you prefer.
User Guide Settings Connect to a Wi-Fi CERTIFIED Miracast device You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your television or a boardroom projector. Note: To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you can use a wireless display adaptor, or use a SlimPort adapter and the appropriate cable, to connect your BlackBerry device to the other device. 1.
User Guide • • • • Settings Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. Your connection might have timed out. Try connecting again. If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden.
User Guide Settings Turn on Bluetooth technology 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Bluetooth switch. Settings > Networks and Connections > Bluetooth. When Bluetooth technology is on, is blue and appears in the upper-left corner of the screen. To turn off Bluetooth technology, turn off the Bluetooth switch. Pair and connect with a Bluetooth enabled device Make sure that you turn on Bluetooth technology on the device that you want to connect to.
User Guide Settings You can quickly pair devices without going to the Settings screen, by saving your Bluetooth pairing information on an NFC tag. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. If the Bluetooth switch is off, turn in on. 4. Tap Settings > Networks and Connections > Bluetooth. and align the back of your BlackBerry device with an NFC tag. To pair and connect, the Bluetooth enabled device you want to connect to must scan the NFC tag.
User Guide Settings Pairing your device with a car The My Car feature improves your experience when you pair and connect your BlackBerry device with your car using Bluetooth technology. When your car and your device are connected and the My Car feature is on, your device might display a customized lock screen. Also, special applications might appear in the Driving Apps category in BlackBerry World.
User Guide Settings Allow access to your contacts The Bluetooth enabled device must support the Phone Book Access Profile (PBAP). 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do any of the following: Settings > Networks and Connections > Bluetooth > . • To allow access to your contact information, in the Address Book Access drop-down list, tap the name of a contact group or All.
User Guide 3. Settings Turn on the Connect to the last device when turned on switch. Supported Bluetooth profiles and services Your BlackBerry device is a Bluetooth Smart Ready device, and supports the following profiles. If your device is associated with a work account, your administrator might disable use of a profile.
User Guide Settings Profile Description Link Loss Service (LLS) This service sends a notification to your BlackBerry device when your device loses its Bluetooth connection with another Bluetooth enabled device. Location and Navigation Service (LNS) This profile allows Bluetooth enabled devices to access location related information on your device (for example, to support outdoor activity apps).
User Guide Settings Troubleshooting: Bluetooth I can't pair with a Bluetooth enabled device • • • • • Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation that came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it.
User Guide • • • • • • • Settings Exchange contact cards with a new friend or business acquaintance. Pass a picture to your friend. Grab a coupon from a poster you see on the street. Send a webpage you're viewing to a friend. Add a friend to your BBM contacts. Copy smart tag information to an NFC tag. Connect to an NFC enabled printer to print or scan a file. Some NFC apps are designed to simulate a physical card, such as a credit card, a public transit pass, or an access badge.
User Guide Settings Find your NFC settings The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building. 1. On the home screen, swipe down from the top of the screen. 2.
User Guide Settings NFC is not working as expected If you try to share a file by using an NFC connection or a smart tag when your device is locked and the backlight is off, or when the power is turned off, NFC will not work. Settings in the Allow NFC Card Transactions section of the NFC screen don't apply to NFC file transfers or the smart tag feature. You can set up your device to run some NFC apps when your device is locked and the backlight is turned off, or when the power is turned off.
User Guide Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Charge Only Mode switch. Settings > Networks and Connections > USB. Set a static IP address for your USB connection By default, when you connect your BlackBerry device to a computer using a USB cable, your device assigns a random IP address to the connection. You can assign a static IP address that doesn't change each time you connect your device to your computer.
User Guide • Settings Consider updating or installing the device drivers on your computer. When you connect your device to your computer, your computer should automatically prompt you to install the latest drivers. Otherwise, the drivers you need are installed when you download BlackBerry Link or BlackBerry Blend. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink. To download BlackBerry Blend, on your computer, visit www.blackberry.com/BlackBerryBlend.
User Guide Settings 2. Tap Settings > Networks and Connections > Mobile Hotspot. 3. Tap . Disconnect a device from your mobile hotspot After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new session in Mobile Hotspot mode. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Mobile Hotspot. 3. Tap the name of the device that you want to disconnect from your mobile hotspot. 4.
User Guide Settings Sharing your mobile network connection using Internet tethering Additional charges might apply for using Internet tethering. On some networks you can't use some services on your BlackBerry device, such as email and BlackBerry Messenger, while you use Internet tethering. Use Internet tethering to share your Internet connection You can tether your BlackBerry device using either a USB cable or a Bluetooth connection. 1. On the home screen, swipe down from the top of the screen. 2.
User Guide Settings Using BlackBerry Keyboard gestures Take a moment to check out how to navigate your BlackBerry device using these common keyboard gestures. Double-tap on the BlackBerry Keyboard to open the circle of interest. Then, on the keyboard, you can slide your finger left, right, up, and down. Your finger movements on the BlackBerry Keyboard move the cursor on the screen to a specific location in a text field.
User Guide Settings Keyboard key Assigned action B Open the BlackBerry Browser C or 9 Compose a new message D or 5 Create a new BlackBerry Remember note H Open the BlackBerry Help app K Lock your BlackBerry device L Open the BlackBerry Calendar app M Open the BlackBerry Hub N Open BlackBerry Messenger O Open the device settings P Open the Phone app Q Switch between Normal and Silent notification modes R of 3 Open the Clock app T Create a new task U Open the Calculator app W o
User Guide Settings Tip: If you want to add a shortcut for a key that already has a shortcut assigned to it, you can change the shortcut for that key without first deleting the shortcut. If you press a key that doesn't have a shortcut, your BlackBerry device prompts you to create one. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap and hold a letter . Settings > Shortcuts and Speed Dial.
User Guide Settings Type a symbol or number 1. On the keyboard, swipe down to open the symbol picker. When the symbol picker opens, the keyboard characters map to the symbols. Swipe down again to scroll to the next page of the symbol picker. 2. Tap the corresponding key to use the mapped symbol on the screen. If you tap the symbol on the screen, mapped mode is cancelled. 3. To close the symbol picker, do one of the following: • From the last page of symbols, swipe down. • Tap a symbol.
User Guide Settings Type an uppercase character To type an uppercase character, do one of the following: • On the row of touch screen keys above the BlackBerry Keyboard, tap • . Then tap a letter. Tap and hold the letter. To turn on CAP lock, on the row of touch screen keys above the BlackBerry Keyboard, touch and hold . Change keyboard, input, or typing settings You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing settings on your BlackBerry device. 1.
User Guide • 2. Settings On the keyboard, double-tap to open the circle of interest. To expand the text selection, do one of the following: • To automatically select more text, continue to touch and hold the text on the screen. Your selection expands from a word to a sentence, and from a sentence to a paragraph the longer you hold. • Tap to expand the selection to a word. • Tap to expand the selection to a whole paragraph.
User Guide Settings If you are typing in a right-to-left language, swipe from left to right to delete a word. Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard.
User Guide Settings Spell check Turn on spell check 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Spell Check switch to On. Settings > Language and Input > Spell Check. Accept spelling suggestions If spell check is turned on, spelling mistakes are underlined in red as you type. Tap the underlined word. • To accept a spelling suggestion, tap the suggested word. • To add the word to your personal dictionary, tap Add to Dictionary.
User Guide Settings Creating custom text shortcuts The word substitution feature lets you create your own text shortcuts. When you set up shortcuts, your BlackBerry device replaces the shortcut with a full word or phrase. Tip: Word substitution is sometimes known as autotext. Turn on word predictions 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Show Predictions switch to On. Settings > Language and Input > Prediction and Correction. Add a new text shortcut 1.
User Guide Settings Typing using voice dictation You can use voice dictation to type hands-free instead of using your keyboard. 1. To turn on voice dictation, on the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Voice Dictation. 4. Turn on the Dictation switch . 5. In the Language drop-down list, tap the language you want to use. 6. To begin voice dictation, tap Settings > Language and Input. on the row of touch-screen keys above the keyboard.
User Guide Settings Change your input language Your input language is the language in which you type documents, email messages, and SMS or MMS text messages. You can select up to three languages that you want to be able to type in. The default language is the display language you chose. Tip: If you need to switch input languages often, make sure that your device is set up to detect your languages automatically.
User Guide Settings In other cases, input methods provide you with gestures and key combinations for languages. Some keyboard input methods are common to all supported languages, such as word prediction or selecting accented characters by pressing and holding keys. All keyboard input methods also support using the key to access symbols. Typing in other languages You can set your BlackBerry device to recognize three different input languages when you type.
User Guide Settings The following table shows how to type the Arabic and Farsi alphabet when there is more than one native character on each physical key.
User Guide Single key press Settings Double key press و ( ژFarsi only) ز + key press Multi-tap ؤ ؤ ( ژFarsi only) ژ ظ ط Typing in Chinese The Chinese language input methods support the following features: • You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing • To type a symbol, tap and then a letter. . To view more symbols, swipe down on the BlackBerry Keyboard.
User Guide Settings Typing in Greek The Greek keyboard supports the following features: • • • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options. To type a symbol, tap . To view more symbols, swipe down on the keyboard.
User Guide Settings Typing in Hebrew The Hebrew keyboard supports the following features: • • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). • To type a symbol, tap To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press and press a letter. . To view more symbols, swipe down on the keyboard.
User Guide Settings • • • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). Alternate characters are available for Q, W, E, and R. • To type a symbol, tap You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options. . To view more symbols, swipe down on the keyboard.
User Guide Settings The QWERTZ keyboard is used for typing in German, Czech, and Hungarian. The basic QWERTZ keyboard looks like this: The AZERTY keyboard is used for typing in French. The basic AZERTY keyboard looks like this: The QWERTY, QWERTZ, and AZERTY keyboards using the Latin alphabets have different alternate characters depending on the language you select. For example, in French, if you tap and hold the letter A, the prediction menu displays accented characters for the letter A.
User Guide Settings • To type an accented version of a character, you can press and hold the primary character. Then, you can select the accented character. • To type a symbol, tap . To view more symbols, swipe down on the keyboard. Character guide for Thai The typical Thai keyboard looks like this: The following table shows how to type the Thai alphabet when there is more than one native character on each key.
User Guide Settings Single key press + key press า๊ ๊ สษ ษ วศ ศ งลซ ซ ผปฆ ฆ แฌ ฌ อฉ ฉ ฺิฮ ฮ ื์ ์ ทมฒ ฒ ใฬฝ ฝ Typing in Vietnamese The Vietnamese keyboard supports the following features: • • • • • • The Vietnamese language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key.
User Guide Settings 2. Tap 3. To adjust the brightness, move the slider back and forth. Settings > Display. Tip: After you swipe down from the top of the screen, if you see slider without going into the Display screen. in the quick settings, you can tap to display the Change your font size 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. In the Font Size drop-down list, tap the size of font that you want to use. Settings > Display.
User Guide Settings 2. Tap 3. Select the Flashlight checkbox. Settings > Quick Settings. Turn off icon labels in the action bar By default, labels appear under icons in the action bar at the bottom of the screen. The labels identify and explain the signature actions available to you. If you turn off this setting, icon labels don't appear unless you touch and hold the icon in the action bar. Tip: You can slide your finger between icons to see the labels.
User Guide • • Settings Music Smart Tags Settings • • You can now set the display using the Reverse Contrast feature. There is now a preview pane for Closed Captions settings. BlackBerry Screen Reader • You can rewind the BlackBerry Screen Reader to read up to the last ten spoken items. BlackBerry Screen Reader The BlackBerry Screen Reader is an assistive technology that lets users with vision impairment interact with their BlackBerry 10 device using speech output.
User Guide Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Screen Reader switch. 4. Do one of the following: 5. Settings > Accessibility > Screen Reader. • Double-tap anywhere on the screen with two fingers to continue.
User Guide Settings Task Gesture Change the speech speed Swipe left with one finger to decrease the speech rate. Swipe right with one finger to increase the speech rate. Replay the last item Swipe up with two fingers. Note: You can rewind to hear the last 10 items spoken. Spell the last item letter by letter Swipe down with two fingers. Spell the last item using the phonetic alphabet (for example, Alpha, Bravo, and so on) Swipe down and hold with two fingers to spell the last item phonetically.
User Guide Settings Task Gesture Move to the next or previous point of regard Swipe right with one finger to go to the next point of regard. Swipe left with one finger to go to the previous point of regard. Pan or scroll a list Swipe up with two fingers to scroll toward the top. Swipe down with two fingers to scroll toward the bottom. This action sets a new point of regard.
User Guide Settings Task Gesture Set the size of a text chunk Swipe up with one finger while in text navigation mode to increase the size. Swipe down with one finger while in the content to decrease the size. A text chunk can be a character, word, line, sentence, paragraph, or a header or link on a webpage. The size of a text chunk is used to identify how far to skip ahead or go back in a document, web content, or other text.
User Guide Settings Task Gesture Delete an app Tap and hold with one finger, and then move your finger to the app. The point of regard is set under your finger. Then, double-tap with two fingers to delete the app. Gestures for text entry and editing When you select text to cut, copy, or delete, the size of the text block depends on the size of a text chunk you have set. A text chunk can be a character, word, line, sentence, or paragraph, or a header or link on a webpage.
User Guide Settings Task Gesture Copy a block of text Swipe right, and then left with two fingers. Paste a block of text After you copy or cut text, swipe down and then up with two fingers. When you successfully paste the text, the BlackBerry Screen Reader reads the content that you inserted. Hide the touch screen keyboard Note: This gesture is only applicable to all-touch devices. When the keyboard is visible, set the point of regard to the space bar, then double-tap and hold with one finger.
User Guide Settings Goal Action Increase a text size chunk or slider value Press the Up Arrow key. Decrease a text size chunk or slider value Press the Down Arrow key. Move to the previous item Press the Left Arrow key. Move to the next item Press the Right Arrow key. Read from the top of the page Press Ctrl+A. Read from the current location Press Ctrl+Shift+A. Set and speak the current point of regard Press Ctrl+Enter or Ctrl+Spacebar.
User Guide Settings 2. Tap 3. Tap Accessibility to set the point of regard. Then, double-tap to activate the Accessibility option. 4. Tap Screen Reader to set the point of regard. Then, double-tap to activate the Screen Reader option. 5. Tap Dark Screen Mode to set the point of regard. Then, double-tap to activate the Dark Screen Mode option. 6. Close the BlackBerry Screen Reader settings in one of the following ways: • Settings to set the point of regard.
User Guide 6. Settings • Tap the Pitch field with one finger to set the point of regard. Swipe up with one finger to increase the Pitch slider value. Swipe down with one finger to decrease the Pitch slider value. • Tap the Speed field with one finger to set the point of regard. Flick up with one finger to increase the speed. Close the BlackBerry Screen Reader settings in one of the following ways: • Swipe up from the bottom of the screen to minimize the screen.
User Guide Settings After 3 seconds, your device exits Quick Tasks mode. Adjust the text or punctuation verbosity using device settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Accessibility to set the point of regard. Then, double-tap to activate the Accessibility option. 4. Tap Screen Reader to set the point of regard. Then, double-tap to activate the Screen Reader option. 5. To set text verbosity, complete the following steps: 6. 7.
User Guide Settings Using audio cues with BlackBerry Screen Reader Your BlackBerry Screen Reader can emit audio cues for events on your BlackBerry device. By default, this setting is on and you hear audio cues for the following: • • • • • • A task error A task is starting or finishing A page or screen is refreshed or changed You changed a switch, checkbox or option A menu is opened or closed The keyboard is visible or hidden, if you have an all-touch device.
User Guide Settings Turn on the Silent on Calls setting using gestures When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. 1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode. 2. Tap with one finger to open the BlackBerry Screen Reader settings. 3. Tap Silent on Calls to set the point of regard. Then, double-tap to turn on Silent on Calls.
User Guide Settings Turn on the Keyboard Echo setting using device settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Accessibility to set the point of regard. Then, double-tap to activate the Accessibility option. 4. Tap Screen Reader to set the point of regard. Then, double-tap to activate the Screen Reader option. 5. Tap Keyboard Echo to set the point of regard. Then, double-tap to activate the Keyboard Echo option. 6.
User Guide Settings 6. Tap Screen Reader Language to set the point of regard. Then, double- tap to activate the Screen Reader Language option and open the drop-down language list. 7. Tap on the language to set the point of regard. Then, double-tap to select the language. 8. Close the BlackBerry Screen Reader settings in one of the following ways: • Swipe up from the bottom of the screen to minimize the screen.
User Guide Settings Customize the magnification level When you use Magnify mode, you can customize the level of magnification on the screen. To adjust the magnification without leaving your current screen, in magnification mode do one of the following: • To increase the magnification, zoom in by sliding your fingers apart. • To decrease the magnification, zoom out by sliding your fingers together. If you reach the maximum magnification, your BlackBerry device vibrates.
User Guide Settings After you change any of the Character settings or Caption Background settings, you can see the changes in the Preview window. Turn on Hearing Aid mode This feature might not be supported depending on your BlackBerry device model. This feature only supports hearing aids equipped with a telecoil. Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid. When you have Hearing Aid mode turned on, appears on the status bar. 1.
User Guide Settings Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer. You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink. For more information about synchronizing media files and documents, see the Help in BlackBerry Link.
User Guide Settings 3. In the Category drop-down list, tap Network. Make note of the IPv4 address. 4. Tap 5. Tap Storage and Access. 6. Turn on the Access using Wi-Fi switch. 7. Type a storage access password. 8. Tap Identification on Network and make note of the Username. 9. On your computer, do one of the following: . • If your computer uses a Windows operating system, in a Run command, type the IP address using the following format: \\xxx.xxx.xxx.xxx.
User Guide Settings Wipe data from your media card To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data, this process might take some time. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Erase Media Card. Settings > Storage and Access. To use the media card again, you must format it. Turn on encryption Your BlackBerry device creates and stores an encryption key when you turn on encryption.
User Guide Settings How do I free up storage space? Note: The camera might not be available depending on your BlackBerry device model. To make room for more files and apps, try any of the following: • Save documents and media files on your media card. To automatically save camera pictures and videos on your media card, on the home screen, tap . Swipe down from the top of the screen and tap . • • Move documents and media files from your device to your media card using File Manager.
User Guide Settings Your media card isn't recognized The media card might be in an unreadable format. Consider formatting the media card. CAUTION: Media card data is deleted when you format a media card. Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected. Your media card is read-only You can view and open files on the media card.
User Guide Settings About pairing and connecting your device to a computer or tablet You can install programs, such as BlackBerry Blend or BlackBerry Link, on your computer or tablet to enhance the experience with your BlackBerry device. Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain apps on your computer or tablet in the same way you'd use them on your device.
User Guide Settings Set up your computer with BlackBerry Link The first time you open BlackBerry Link, you can give your computer a display name that identifies your computer on your device and in BlackBerry Link. BlackBerry Link displays the default pictures, videos, and documents libraries on your computer that you can sync with and access from your device. To set up your BlackBerry ID with BlackBerry Link, make sure that your computer is connected to the Internet. 1.
User Guide 1. 2. 3. 4. Settings On your computer, open BlackBerry Link. At the side of the BlackBerry Link window, click your device. Click Remove Device. On a Windows computer, click OK. On a Mac computer, click Remove. About BlackBerry ID and BlackBerry Link Your BlackBerry ID is a username (email address) and password used to access multiple BlackBerry products and services, such as BBM and the BlackBerry World storefront.
User Guide Settings 3. Tap 4. Turn on the Allow Connections switch. 5. Tap the computer you want to access. 6. To switch between paired computers, in the File Manager app, tap . If BlackBerry Balance is enabled on your device, use the File Manager app in your personal space. Settings > Device Connections. Tip: Check your computer settings or connect it to a power source to prevent your computer from entering sleep mode or turning off.
User Guide Settings Note: If your device is activated on BlackBerry Enterprise Service 10, contact your administrator to verify if you are able to back up and restore your device data. Set backup preferences in BlackBerry Link You can set the option to back up your BlackBerry device automatically when you connect your device to your computer. You can also customize the backup file name that BlackBerry Link creates and select which types of data to include in your backup file.
User Guide Settings 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Back Up & Restore. 5. On a Windows computer, click Back Up Device. On a Mac computer, click Back Up Now. Restore your device data With BlackBerry Link, you can restore backup files that include supported data from devices running BlackBerry Device Software 5.0 or later and BlackBerry 10 OS. On a Windows computer, do the following: 1. 2. 3. 4. 5.
User Guide Settings About updating your device software with BlackBerry Link You might want to update your device software for any of the following reasons: • • • To access the latest apps and features To resolve a technical issue Your service provider requires that you update your device software If a new version of the device software is available for your device, a notification appears on your computer, beside your device name in BlackBerry Link.
User Guide 4. Settings Do one of the following: • On a Windows computer, click Back Up & Restore. Click Factory Reset. • On a Mac computer, at the top of the screen, click BlackBerry Link > Preferences. Click Reload > Reload. Troubleshooting: BlackBerry Link I can't access files on my computer To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's connected to the Internet.
User Guide • Settings In the Device Connections section, verify that the Allow Connections switch is turned on. On your computer, try the following: • • • • Turn off synchronization applications or antivirus applications temporarily. Sign out of BlackBerry Link and sign in again. Reset your BlackBerry ID username and password at www.blackberry.com/bbid. If you’re using antivirus software on your computer, check that the firewall is not blocking your connection to BlackBerry Link.
User Guide Applications and features Applications and features Organizing apps Leave an app or close an app Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full screen. Once you minimize an app, you can close it from the home screen. 1. To minimize an app, swipe up from the bottom of the screen.
User Guide Applications and features Add folders to the home screen You can organize your app icons by adding folders to the home screen. For example, you can add a folder for all of the games that you download and a folder for all of your business and productivity apps. To hide unused apps, you can add a folder to the home screen and put all of your unused apps in that folder. 1. Touch and hold an app icon until all of the icons start to blink. 2.
User Guide Applications and features Delete an app from your home screen 1. On the home screen of your BlackBerry device, touch and hold an app icon until the icons begin to blink. 2. On an app icon, tap . Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and the delete icon doesn't appear on these app icons. Reinstall an app or game 1. On the BlackBerry World home screen, tap 2. Tap Available.
User Guide Applications and features When you speak your requests through a Bluetooth enabled device such as a headset, the BlackBerry Assistant responds with more detailed information and instructions to help you complete tasks without looking at the screen. Open the BlackBerry Assistant Do any of the following: • On the home screen, tap • . Press and hold the Mute key on the right side of your device.
User Guide App or Service Applications and features Tasks Get answers to thousands of questions with the help of Wolfram Alpha. Text Messaging Send a text message, reply to a text message, and search your text messages. Apps and Settings Open apps and change some of your device settings. Search Search the Internet with your preferred search engine, or search your device by keyword. Navigation Get directions to a specific address, city center, or point of interest.
User Guide Applications and features App or Service Tasks Find businesses and points of interest nearby, or find businesses and points of interest in a different city. Sports Check scores, schedules, standings, and other info for various professional sports leagues in North America and Europe. Movies Check movie times for a specific movie, or check what’s playing at a specific theater.
User Guide 3. Applications and features Turn off the Full Assistance switch. Change your search settings You can specify which categories to include in searches, and which search engines to use to extend your searches to the Internet. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do any of the following: Settings > BlackBerry Assistant > Device Search Settings. • To specify which categories to include in searches, tap Categories.
User Guide Applications and features Even if you don't add any accounts to your device, you can still use the Calendar app to create and manage meetings, appointments, and events.
User Guide Applications and features View your events You can view your calendar events for a day, week, or month. You can also go to a particular date in any calendar view by tapping . 1. In the Calendar app, tap 2. Do one of the following: . • To view events for a single day, tap • To view events for a week, tap . . Try using the pinch gesture to zoom in and see a more detailed view. • To view events for a month, tap .
User Guide Applications and features Invite people to an event If your account supports adding participants to events, then you can add participants either when you create the event, or after. If you added a Microsoft Exchange work account, you can connect to the remote server to add people who aren't in your contact list. When you create or change an event, tap the Participants field. • If the person that you want to add is in your contact list, start typing a name. Tap the name in the list.
User Guide Applications and features Change the availability status or reminder time for an event When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's availability status and the reminder time. You can change these settings. 1. 2. When you create or change an event, tap the Calendar drop-down list. • To change the availability status, in the Status drop-down list, tap Busy, Out of Office, Free, or Tentative.
User Guide 3. Applications and features Clear the check box beside the calendar that you want to hide. Change or delete an event If you're the organizer of an event, you can change or delete it. In the Calendar app, touch and hold an event. • To change an event, tap • To delete an event, tap . Make your changes. Tap Save. . Change the snooze time for a calendar reminder You can customize a snooze time for a calendar reminder.
User Guide Applications and features Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations. 1. In the Calendar app, swipe down from the top of the screen. 2. Tap 3. Enter the conference call bridge information, such as phone numbers and access codes. 4. Tap Save. > Mobile Conferencing > .
User Guide Applications and features WebEx details are sent to the event participants in an email. Edit WebEx details for an existing event If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can edit the WebEx details for the existing event. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device.
User Guide Applications and features Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants. 1. Touch and hold a file. 2. Tap 3. Tap a meeting. 4. On the Compose screen, type a message. 5. Tap Send. > Meeting Participants. Customizing Calendar app settings You can customize your calendar settings to help you manage your schedule as productively as possible.
User Guide Applications and features 1. In the Calendar app, swipe down from the top of the screen. 2. Tap 3. Do any of the following: > Meeting Mode. • To configure your Meeting Mode profile by giving it a name, or editing your notification settings, tap Configure Meeting Mode Profile. • To choose the calendar event status that Meeting Mode applies to, in the Status drop-down list, tap Busy, Tentative and Busy, or Busy with Participants.
User Guide Applications and features • To change the week to a 5-day work week, or a 7-day full week, in the Week View drop-down list, tap an option. • To view week numbers, turn on the Display Week Numbers switch. • To use growing numbers to indicate the busyness of a work day, turn on the Display Growing Numbers switch. • To change the date that the year starts on, in the First Week of the Year drop-down lists, tap a date.
User Guide Applications and features 4. Tap Clear Local Calendar. CAUTION: Clearing your local data will permanently delete any calendar entries that you saved just locally to your device. Contacts About the Contacts app If you added an email account or social networking account to your device, contacts from those accounts can appear in your contact list.
User Guide Applications and features Note: If you added a work account to your device and your administrator turned on BlackBerry Balance, you can't copy work contacts to your SIM card. 1. In the Contacts app, swipe down from the top of the screen. 2. Tap . • To copy all the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card. • To copy all the contacts from your device memory to your SIM card, tap Copy Contacts from Device to SIM Card.
User Guide Applications and features • If the contact card contains one contact only, tap • . If the contact card contains multiple contacts, tap Import. Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn. Other info can be added by you.
User Guide Applications and features 2. Make your changes. For additional fields, tap 3. Tap Save. . Delete a contact 1. Touch and hold a contact. 2. Tap . Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card. 1. In the Contacts app, touch and hold a contact. 2. Tap 3. Select the checkbox beside an account or storage location. 4. Tap Done. .
User Guide Applications and features Remove a contact from a contact group 1. In the Contacts app, tap a contact group. 2. Tap 3. Beside the contact's name, tap 4. Tap Save. . . Rename a contact group 1. In the Contacts app, tap a contact group. 2. Tap 3. In the Group Name field, type a new name for the group. 4. Tap Save. .
User Guide 7. Applications and features Tap Save. Tip: You can also customize other settings for a contact, such as the notification volume level, and the LED color that flashes on your device when the contact sends you a message or calls you. Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for. In the Contacts app, tap . • To search contacts from your contact list, just start typing.
User Guide Applications and features 2. Tap 3. In the Sort Contacts by drop-down list, tap a sort option. . Share a contact You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally. 1. In the Contacts app, touch and hold a contact. 2. Tap .
User Guide Applications and features 4. Tap Clear Local Contacts. CAUTION: Clearing your local data will permanently delete any contact entries that you saved only locally to your device. Clock Keyboard shortcuts: Clock Using the stopwatch • On the Stopwatch screen, to start or stop the stopwatch, press • On the Stopwatch screen, to reset the stopwatch and clear lap results, press . .
User Guide Applications and features Set additional alarms You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone, recurrence, and snooze duration for each alarm. 1. Tap > 2. Tap . 3. Type an alarm name. 4. Set an alarm time, recurrence, tone, and snooze duration. 5. Tap Save. .
User Guide Applications and features • To set a daily alarm, turn on the Daily switch. • To set an alarm to recur on specific days, select the check box next to one or more days. Set the snooze 1. Tap 2. Tap an alarm. 3. Tap Snooze. 4. Select a length of time. > > . To cancel a snoozed alarm, tap the time at the bottom of the screen. Tap . Stopwatch 1. Tap > 2. Tap . 3. To start a new lap, tap Lap. . Timer Set the timer 1. Tap 2.
User Guide Applications and features Tip: To use music you have added or downloaded to your BlackBerry device, tap . World clock If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world clock screen to quickly see the time in a variety of cities around the world. Add a city to the world clock screen 1. Tap > 2. Tap . 3. Enter a location. 4. Tap a city. .
User Guide Applications and features 1. In the Clock app, swipe down from the top of the screen. 2. Tap 3. Do any of the following: . • Turn on the Battery Saving in Bedside Mode switch. • Turn off the Wireless Connections in Bedside Mode switch. Customize your Bedside Mode notifications By default, all of your notifications are set to silent in Bedside Mode.
User Guide Applications and features After you download an app from the Amazon Appstore, tap Install at the top of the screen. You can also check out the Help screen in the Amazon Appstore for more info. Downloading and installing Android apps from other sources In addition to using BlackBerry World and the Amazon Appstore to download apps and games, you can also get Android apps and games from various third-party websites and mobile market apps.
User Guide Applications and features • To see the additional actions that you can perform, in an app, swipe down from the top of the screen. • To show or hide the action bar at the bottom of the screen, swipe down from the top of the screen. Tap Show or Hide. • To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally up and to the left.
User Guide Icon Applications and features Description Get route directions. View places that you search for or have added to the map. Purple icons are used to identify locations that you have searched for. Blue icons illustrate places that you have added to the map. Clear the places that you have pinned and added to the map. Go to the map screen.
User Guide Applications and features Get directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection. 1. In the Maps app, find a place by doing one of the following: • On the map screen, search for an address or a place using the search field. In the search results, tap a place. • On the map screen, locate a pin that you added to the map. Tap the pin. • On the map screen, tap > . Tap Recents, Favorites, or Contacts.
User Guide Applications and features Mute voice-guided directions By default, voice-guided directions are turned on. 1. If you are in the map view or the detail list view, to return to the street-level view, tap 2. To turn off voice-guided directions, tap . . Change your route preferences You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. You can set your route to avoid toll roads, highways, car-sharing lanes, or ferries.
User Guide Applications and features To remove a place from the Favorites screen, tap remove. Tap > . Tap Favorites. Touch and hold the place that you want to . Add your work or home address In BlackBerry Maps, you can add your work and home addresses to save time when planning trips and getting directions. 1. In the Maps app, tap 2. Do one of the following: > • Tap > Add Home. • Tap > Add Work. .
User Guide Applications and features 3. Touch and hold a contact's name. 4. Tap . Changing settings for Maps Switch between kilometers or miles BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers) measurements, as set in your device settings. 1. In the Maps app, swipe down from the top of the screen. 2. Tap 3. Tap Change Device Settings. > Units of Measure.
User Guide Applications and features Change the map language to local In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently viewing. 1. In the Maps app, swipe down from the top of the screen. 2. Tap 3. Tap Local. > Map Settings. About location services You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your location.
User Guide Applications and features 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on or turn off the Traffic Data Collection switch. Settings > Location Services. About the compass The digital compass on your BlackBerry device works like a regular compass, but also includes more features. For example, you can choose whether the compass points to true north or magnetic north. The compass also works in any direction or orientation, including upside down.
User Guide Applications and features I'm seeing the interference indicator when I try to use the compass The interference indicator appears on the screen when something is interfering with the compass on your BlackBerry device. Try the following action: • Move your device away from metal, then rotate and tilt your device until the indicator disappears. Browser Browsing the Internet Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device.
User Guide Applications and features Action Shortcut Move down the screen Press Move up the screen Press and Go to a website 1. Type a web address or search term into the address bar at the bottom of the BlackBerry Browser. 2. Press . Tip: To maximize your screen space, the address bar disappears after a few seconds. To bring it back, swipe down from the top of the screen.
User Guide Applications and features Using Browser tabs Just like on your computer’s browser, you can open multiple webpages in tabs and switch between the tabs quickly. Open, switch between, or close tabs In the BlackBerry Browser, tap • To open a tab, tap • . . To switch between tabs, tap a tab. • To close a tab, on the tab that you want to close, tap . Tip: Close a tab when you're finished with it to improve the performance of the Browser. Open a link in a new tab 1.
User Guide Applications and features Change text size in reader mode Do one of the following: • To increase the text size, tap • To decrease the text size, tap . . Change the background color in reader mode Tap > . Turn on voice support in reader mode With voice support, you can hear all or part of an article read aloud while you're in reader mode. 1. Tap 2. Do any of the following: . • To pause voice support, tap . • To resume voice support, tap .
User Guide Applications and features Save a webpage You can save a webpage in HTML format so that you can access the webpage when you're offline, or send the webpage as an attachment. 1. On a webpage, tap 2. Choose the location that you want to save the webpage in. > . Changing your Browser settings Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser.
User Guide Applications and features Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for. Change your bookmarks You can change the name or web address of a bookmark. 1. In the Browser, tap 2. Touch and hold a bookmark. 3. Tap 4. Type a new name or web address. > . . Add, rename, or delete a bookmark tag Tags help you categorize your bookmarks so that you can find them more quickly.
User Guide Applications and features Delete your browsing history 1. In the Browser, tap 2. Tap . . • To delete all of your browsing history, tap . • To delete a specific webpage from your browsing history, touch and hold the thumbnail for the webpage. Tap • To delete your browsing history for a specific day, touch and hold a day. Tap . .
User Guide Applications and features Security settings Remove History Items Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Do Not Track Tell websites that you do not want your browsing activity to be tracked. Allow SSLv3 SSLv3 is a security protocol that might be required to connect to older websites. Data sent to, and coming from, websites requiring SSLv3 might not be private.
User Guide 4. Applications and features Tap Done. Troubleshooting: Browser I can't watch a video online While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats, search the Help. Smart Tags The Smart Tags app takes bits of information and transforms the info into a smart tag.
User Guide Applications and features Delete a smart tag from your device 1. In the Smart Tags app, tap 2. Select one or more tags that you want to delete. 3. Tap > > . . Create your own smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code. 1. In the Smart Tags app, tap 2.
User Guide Applications and features Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various settings on your BlackBerry device. Wi-Fi Use to create a smart tag that, when written to an NFC tag and then tapped on, connects your device to a specified Wi-Fi network. Bluetooth Use to create a smart tag that, when written to an NFC tag and then tapped on, pairs your device with a specified Bluetooth enabled device.
User Guide Applications and features Favorite a smart tag You can make smart tags easier to find if you mark them as favorites. 1. In the Smart Tags app, touch and hold the tag that you want to favorite. 2. Tap . View your favorite smart tags In the Smart Tags app, tap > . Share a smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. In the Smart Tags app, touch and hold a tag.
User Guide Applications and features Change a smart tag title 1. In the Smart Tags app, touch and hold a smart tag. 2. Tap 3. Enter a title. 4. Tap Save . Erase smart tag information from an NFC tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. If the NFC tag isn't locked, you can erase the smart tag information that is stored on it. 1. In the Smart Tags app, tap 2.
User Guide Applications and features View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device: 1. Tap 2. Tap a device. . Files and folders stored on the selected device appear in File Manager when opened or when viewed.
User Guide Applications and features Sort files and folders You can view your files and folders in order by name, date, type, or size. You can also decide whether to view your files and folders in ascending or descending order. Tip: To change the way you view your files and folders, tap Tap > to view them as a list or to view them as a grid. . • To change the way files and folders are sorted, tap Sort > Name, Date, Type, or Size.
User Guide Applications and features Copy a file 1. Touch and hold a file or folder. 2. Tap 3. Navigate to where you want to copy the file or folder. 4. Tap Paste. . Working with zip files Zip files and folders Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also zip all of the files in a particular folder using the Zip All option. Touch and hold a file or folder.
User Guide Applications and features Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator includes many different types of measurements that you can convert, such as temperature, volume, and weight. You can easily convert units of measurement and quickly get back to what you were doing. 1. In the Calculator app, tap Converter. 2.
User Guide Productivity and work Productivity and work About BlackBerry Balance and your work space BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so that you have a work space and a personal space.
User Guide Productivity and work Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data in the personal space on your device. You might be able to use the same password for your work space password and your device password, depending on the rules set by your administrator. 1.
User Guide Productivity and work Delete your work space If you no longer want to associate your device with your organization's network, you can remove only your work space. The apps and files stored in your personal space are left intact. CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files, messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator. 1.
User Guide Productivity and work What content is in my work space and my personal space? If your administrator turns on BlackBerry Balance technology, your device data, apps, and network access are separated so that you have a work space and a personal space on your BlackBerry device. Work apps that are open appear with the icon on the home screen.
User Guide Description Productivity and work Apps and features • • • • Password Keeper Music Phone Setup • • • • • • • • SIM card Smart Tags Text messaging (SMS and MMS) Twitter Videos Voice dialing Weather YouTube These apps and features are available in your work space and personal space. Your work data and personal data are displayed together.
User Guide Productivity and work On the home screen, swipe down from the top of the screen. Tap Settings > BlackBerry Balance. If the Allow Personal Apps to Use Work Networks switch is on, you can use personal apps on your organization's network. If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps that need access to the Internet might not work.
User Guide Productivity and work from your device, but you can access files in your work space that are saved on your device. If your device is quarantined, your administrator might delete some or all the data on your device. Note: A device can be quarantined only if the work account on the device is associated with an Enterprise Mobility Management (EMM) solution from BlackBerry.
User Guide Productivity and work Create a folder or task list in the Remember app 1. Tap Notes to create a new folder or Tasks to create a new task list. 2. Tap 3. Type a name for the folder or task list. 4. To sync your folder or task list with an account (for example, an Evernote account), choose an account from the Save to drop-down list. 5. To change the color of the folder or task list, tap a different color swatch. 6. Tap Save. > .
User Guide Productivity and work • To set how often your task repeats, in the Repeats drop-down list, tap an option. • To set when the task should end, in the End drop-down list, tap an option. Add tags to an entry Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries containing recipes, and then filter your entries by that tag. 1. In the Remember app, tap an entry. 2. Tap Tags. 3. Type your tag name.
User Guide Productivity and work Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. 1. In an app, touch and hold the item that you want to send to the Remember app. 2. Tap 3. Edit the item if necessary. 4. Tap Save. > Remember. Changing a folder, task list, or entry in the Remember app Change an entry 1. In the Remember app, tap an entry. 2.
User Guide Productivity and work Change the color of a folder or a task list 1. In the Remember app, touch and hold a folder or a task list. 2. Tap 3. Tap a color. 4. Tap Save. . Delete a folder, task list, or entry in the Remember app CAUTION: If you delete a folder or task list, the entries inside are also deleted. 1. In the Remember app, touch and hold a folder, task list, or entry. 2. Tap .
User Guide Productivity and work 1. Tap . 2. Tap . 3. In the Sort Order drop-down list, select one of the following: • Due Date • Title • Creation Date • Last Modified Date Change the default view in the Remember app You can set the default view so that when you open BlackBerry Remember, you see what's important to you. 1. In a folder or on the Remember folder screen, swipe down from the top of the screen. 2. Tap 3. In the Default View drop-down list, select one of the following: .
User Guide Productivity and work I can't open a folder in the Remember app If your BlackBerry device is set up to use BlackBerry Balance, you might need to unlock your work space to access all of your folders and entries. 1. In the Remember app, at the top of the screen, tap Tap to Unlock Work Space. 2. Enter your work space password.
User Guide Security and backup Security and backup Passwords and locking There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services.
User Guide Security and backup BlackBerry Balance and the work space password If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only. Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account.
User Guide Security and backup Keyboard shortcut: Lock your screen Action Shortcut Lock the screen of your BlackBerry device from the home screen, the BlackBerry Hub, or the Phone app Press and hold K Lock your screen By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking the screen doesn't turn off notifications for incoming calls or messages. Press the Power/Lock key on the top of your device.
User Guide Security and backup To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your device password. Lock your device with your work space password If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you might be able to use the same password for your work space password and your device password, depending on the rules set by your administrator. 1.
User Guide Security and backup 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > Device Password > Change Device Password. To stop using a password, turn off the Device Password switch. How do I reset my device password if I forget it? For security reasons, the only way that you can reset your BlackBerry device password without knowing your current device password is to delete all of your device data.
User Guide Security and backup Change your SIM card PIN 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > SIM Card. • To change the PIN that protects your SIM card, tap Change PIN 1. • To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2. About smart cards You can use a smart card and the password for your BlackBerry device or work space to unlock your device.
User Guide Security and backup Import a certificate from a smart card You can import a certificate from a microSD smart card inserted in your BlackBerry device, or in an external smart card reader that is connected to your device using a USB cable, or that is paired with your device using Bluetooth technology. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Complete the instructions on the screen. Settings > Security and Privacy > Smart Card > Import Certificates.
User Guide Security and backup If your device is not connected to the wireless network, or if the data services are turned off, you should still try to lock your device and delete your data by using the BlackBerry Protect website. The next time your device connects to a wireless network, or data services are turned on, your device is designed to lock and to wipe all the data.
User Guide Security and backup Set up BlackBerry Protect on your device Your BlackBerry ID username must be a valid email address. To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the BlackBerry Protect switch. 4. If prompted, sign in with your BlackBerry ID. 5. If prompted, confirm that your BlackBerry ID username is a valid email address. 6.
User Guide Security and backup Wipe your device Before you wipe your BlackBerry device, consider backing up your data on a computer. You can use BlackBerry Link to back up your device data. To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/ BlackBerryLink. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do one of the following: Settings > Security and Privacy > Security Wipe. • Tap Delete Data.
User Guide Security and backup For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you decline, the prompt will appear again the first time you open the app. You can't change the application permissions later unless you delete and reinstall the app. Change or view app permissions For some apps, if you turn off permissions, the app might not work as you expect.
User Guide Security and backup Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available. Restrict or limit access to features and content 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Parental Controls switch. 4. Enter the Parental Controls password. 5. Change the options. Settings > Security and Privacy > Parental Controls. Import a certificate from your computer 1.
User Guide Security and backup Password Keeper You can use the Password Keeper app to store all your passwords, usernames, and security questions in one place. If you want a password that is difficult to guess, you can also use Password Keeper to generate random passwords that contain numbers, letters, and symbols. Password Keeper is designed to encrypt your passwords to protect them.
User Guide Security and backup • To edit a record, tap the record. Tap . Edit the information. Tap Save. • To copy a record, touch and hold a record. Tap . • To make a record a favorite, touch and hold a record. Tap • . Favorites appear at the top of your password records. To see the password history, tap a record. Tap More. • To delete a record, touch and hold a record. Tap . Tip: You can multiselect records that you want to delete by tapping .
User Guide Security and backup Lock Password Keeper 1. In the Password Keeper app, swipe down from the top of the screen. 2. Do any of the following: • To lock Password Keeper manually, tap . • To change when Password Keeper locks automatically, tap . Turn on or turn off any of the Lock switches. Search Password Keeper 1. In the Password Keeper app, start typing the title, username, website name, or notes you are searching for. 2. Tap the appropriate password record.
User Guide Security and backup Prevent password and username copying If you turn off the copy feature, you must enter your passwords and usernames manually. 1. In the Password Keeper app, swipe down from the top of the screen. 2. Tap 3. Turn off the Allow clipboard copy switch. . Hide or show passwords in Password Keeper In the Password Keeper app, do any of the following: • Swipe down from the top of the screen. Tap • In a password field, tap . Turn on or turn off the Show password switch. .
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