User Guide

Troubleshooting: BlackBerry Bridge

Issue Possible cause or solution

I can't pair my BlackBerry® PlayBook™

tablet with my BlackBerry smartphone

Verify that the BlackBerry® Bridge™ app is installed on your smartphone. You can

download the application from the BlackBerry App World™ storefront.

Verify that the Bluetooth® connection on your smartphone is turned on and that

your smartphone is within range.

I can't reconnect to my BlackBerry

smartphone

Verify that the Bluetooth connection on your smartphone is turned on and that

your smartphone is within range.

The BlackBerry Bridge app on your smartphone might not be set to automatically

connect to your tablet. Try opening BlackBerry Bridge and connecting manually.

Your smartphone might already be connected to another tablet. In the BlackBerry

Bridge app on your smartphone, disconnect the other tablet and then try

connecting again.

The Bridge Browser icon is dimmed or

missing

Verify that your tablet is connected to the BlackBerry Bridge app.

You might need a smartphone data plan that supports tethering, or this feature

might not be supported by your wireless service provider. For more information,

contact your wireless service provider.

I can't find a draft message I saved When you save a draft message, the message appears in your message inbox with

a draft icon. If you have multiple email addresses, look for the draft message in the

inbox of the address you are sending the message from. If you received a lot of

email since you saved the draft, it might appear far down in the inbox.

I can't find a memo I'm searching for You can search only the titles of memos, not the contents.

User Guide

BlackBerry Bridge