User Guide

Troubleshooting: Video chat

Issue Possible cause or solution

I can't start a video chat Verify that you are connected to a Wi-Fi® network or try

connecting to a different Wi-Fi network.

My chat was dropped Try connecting to a different Wi-Fi network. You cannot switch

Wi-Fi networks during a call.

I want to improve the chat quality You or the person you are having the Video Chat with may not

have a sufficiently strong Wi-Fi signal. Try a different Wi-Fi

network with a stronger connection, or move closer to the

wireless access point.

User Guide

Video chat