User Guide

Issue Possible cause or solution

An icon is missing Verify that the missing app is selected on the Device Properties screen in the

BlackBerry Bridge app on your smartphone.

If the Bridge Browser icon is missing, you might need a smartphone data plan

that supports tethering, or this feature might not be supported by your wireless

service provider. For more information, contact your wireless service provider.

My password is incorrect Many passwords are case sensitive. If you're having trouble unlocking

BlackBerry Bridge using the BlackBerry Bridge remote or a Bluetooth keyboard,

verify that each character you type is the correct casing.

I can't find a draft message I saved Draft messages appear with a draft icon. If you have multiple email addresses,

look for the draft message in the inbox of the address you are sending the

message from. If you received a lot of email since you saved the draft, it might

appear far down in the inbox.

I can't find a memo You can search only the titles of memos, not the contents.

User Guide BlackBerry Bridge