User Guide

• Verify that the time on your tablet is synchronized with the network time. If the times are different, it could prevent your
tablet from connecting (for example, if connecting to the network requires you to have a certificate on your tablet and
the certificate has an expiration date).
• If the Wi-Fi network doesn't appear in the list of available networks, the network might be hidden. If you know the
network name, try connecting to it manually.
• Verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the
information that came with your router; for an enterprise Wi-Fi network, talk to your administrator; for a public hotspot,
refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about
how to connect.
• If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
• If you are using the Push Button Setup method, verify that the access point uses Wi-Fi Protected Setup, and that it has
been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not
more than one access point within range is in this mode. For more information, see the information that came with your
router.
• If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, verify that you have installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The certificate
must be transferred to your tablet before you can connect to the network. For more information, talk to your
administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your
tablet. The certificate must be transferred to your tablet before you can connect to the network. For more information,
talk to your administrator.
• To view details about your tablet and the network you're connected to that might help with advanced troubleshooting,
on the status bar, tap > Wi-Fi. In the bottom-left corner, tap .
Bluetooth technology
Connect a Bluetooth enabled device
Watch a video about using Bluetooth technology:
English
You can use Bluetooth technology to connect your BlackBerry PlayBook tablet to a wireless keyboard, mouse, mobile
phone, headset, or other device that uses a supported Bluetooth profile. The first time you connect to a device, you pair it
with your tablet. Your tablet remembers paired devices and usually connects to them automatically whenever they're in
range.
For information about connecting your tablet to a BlackBerry smartphone, see the BlackBerry Bridge section of the Help.
1. On the status bar, tap > Bluetooth.
User Guide Connections
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