User Guide

Troubleshooting: Print To Go

Issue Possible cause or solution

I received a message that says my login information has

expired, or that my BlackBerry ID connection has timed out

when printing for the first time.

Turn off AVG Anti-Virus software if you have it installed on

your computer. Print the file to your tablet using Print To

Go. When printing is complete, turn the anti-virus software

back on.

I installed Print To Go on my computer, but I can't print to

my tablet

Try one of the following:

• Check that your tablet and computer are connected to

the same Wi-Fi network and that another device is not

interrupting the connection.

• If you are logged in to either your computer or tablet

using a VPN connection, turn the connection off while

you print. When printing is complete, turn your VPN

connection back on.

I received a message that says Print To Go can't locate my

tablet

Try one of the following:

• Check that your tablet is connected to a Wi-Fi network

and that you can use the browser.

• Ensure that you are logged in with the same BlackBerry

ID on your computer and tablet.

• Restart your tablet, and try again.

I can't download and install the Print To Go software on a

Mac computer

Currently, Print To Go only supports computers running

Windows XP or later.

User Guide Print To Go