Instruction Manual

Manually connect to a Wi-Fi network

If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect

manually.

1. On the home screen, swipe down from the top of the screen.

Tap Wi-Fi > .

3. In the SSID field, enter the name of the network.

4. Select the network's security type and specify any additional information. For what information you should specify,

you can speak to your administrator or the person who manages the Wi-Fi network.

5. Tap Connect.

I can't connect to a Wi-Fi network

Start by checking for these basic issues:

• Check that you turned on the connection to the Wi-Fi network.

• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are

able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi

network or a hotspot, talk to your administrator or an employee at the hotspot.

• Your connection might have timed out. Try connecting again.

• If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If you know the

network name, try connecting to the Wi-Fi network manually.

• Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network.

If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options:

• Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could

prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on

your device, and the certificate has an expiration date).

• If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.

• If your email account is a work account, your device might prevent connections to certain wireless access points. For

more information, contact your administrator.

Still not connected? OK, try the following:

• Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to

the information that came with your router; for a work Wi-Fi network, talk to your administrator; for a public hotspot,

refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about

how to connect.

User Guide Connections