Instruction Manual

Your data and settings are automatically restored on your device when the software update is complete. It could take up to
an hour to update your device software. During that time, you can't disconnect your device from your computer.
Update your device software with
BlackBerry Link
Before you begin, make sure that your computer is connected to the Internet.
1. On your computer, open
BlackBerry Link.
2. Connect your device to your computer with a USB cable.
3. At the side of the
BlackBerry Link window, click your device.
4. Click
Software Updates > Check for Updates.
5. If a software update is available, click Install Update.
Note
: If you want software updates to be installed automatically when you connect your device to BlackBerry Link, select
the Automatically download updates for your device software and BlackBerry Link checkbox.
Restore your device to its factory default settings using BlackBerry Link
If you restore your BlackBerry device to its default settings, BlackBerry Link deletes all of the data and third-party
applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device
to its default settings, you can run the setup application on your device to begin using the device again.
Before you begin, you should back up your data so that you have a copy on your computer.
CAUTION: You can't stop the process of restoring your device to its default settings after you start it. If you reset your
device, the process continues after the device restarts.
1. On your computer, open
BlackBerry Link.
2. Connect your device to your computer using a USB cable.
3. At the side of the
BlackBerry Link window, click your device.
4. Do one of the following:
• On a
Windows computer, click Back Up & Restore. Click Factory Reset.
• On a
Mac computer, at the top of the screen, click BlackBerry Link > Preferences. Click Reload > Reload.
Troubleshooting: BlackBerry Link
I can't access files on my computer
To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's
connected to the Internet.
If you don't see your computer as a source in the File Manager app, try the following:
User Guide Settings
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