Instruction Manual

1.
Minimize the File Manager app and verify that you don't see the icon on the app. If you see this icon, use the File
Manager app in your personal space.
2. On the home screen, swipe down from the top of the screen.
3. Verify that your device is connected to a wireless network.
4.
Tap Settings
.
5. Do the following:
• In the
BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn
on the Use Mobile Network
switch.
• In the
Device Connections section, verify that the Allow Connections switch is turned on.
If you still can't see your computer files, on your computer, try any of the following:
• Verify that your computer is turned on and not in sleep mode.
• Verify that your computer has an active Internet connection.
• Confirm that you are signed in to your
BlackBerry ID in BlackBerry Link.
• Verify that the files that you want to access are in the location that is specified in BlackBerry Link.
• Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different
network and try again.
I don't see my device in
BlackBerry Link
On your device, try the following:
•
Swipe down from the top of the screen.Tap Settings
. In the BlackBerry ID section, verify that you are signed in
using the same BlackBerry ID as on your computer.
• If your device is connected to a mobile network instead of a
Wi-Fi network, in the Device Connections section, turn on
the Use Mobile Network switch.
• In the
Device Connections section, verify that the Allow Connections switch is turned on.
On your computer, try the following:
• Turn off synchronization applications or antivirus applications temporarily.
• Sign out of
BlackBerry Link and sign in again.
• Reset your
BlackBerry ID username and password at
www.blackberry.com/bbid
.
• If you’re using antivirus software on your computer, check that the firewall is not blocking your connection to
BlackBerry Link
.
I can't create a backup file that contains all of my device data
Try the following:
User Guide Settings
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