Instruction Manual

Troubleshooting:
BlackBerry Protect
I can't turn on BlackBerry Protect
If your
BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry, this feature
might be turned off by your administrator. To learn about how your device can be protected against loss or theft, contact
your administrator.
Security settings
You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to
restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to
increase the security of data on your device. And if you need to permanently delete all data from your device, you can wipe
it.
Setting security permissions for apps
BlackBerry 10 OS
includes application permissions that are designed to let you control the information and features that an
application can access on your
BlackBerry device. For example, you can control whether an app can access your email,
contacts, pictures, or the location of your device. Keep in mind that some applications require specific permissions to work.
You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World
storefront.
When you open an app for the first time, your device might display a list of the files and features that the app wants to
access. If something doesn't seem right to you, you can reject the app's request to access an item. For example, you might
download a game that requests access to your messages, which might make sense if the game includes a feature to share
your game score. However, if you aren't comfortable with the game having the ability to compose and view your email
messages, you can turn off access to messages or delete the app. You can view or change permissions for most apps in
your device settings.
For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you
decline, the prompt will appear again the first time you open the app. You can't change the application permissions later
unless you delete and reinstall the app.
Change or view app permissions
For some apps, if you turn off permissions, the app might not work as you expect. If an app isn’t working as you expect it to,
consider turning on some or all of the app permissions.
User Guide Security and backup
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