Instruction Manual

Unsubscribe from public warning messages

You might not be able to unsubscribe from some public warning messages, depending on your region and wireless

network.

In the

BlackBerry Hub, tap

> > Emergency Alerts.

2. Turn off the switch beside a type of public warning.

Troubleshooting:

BlackBerry Hub

I'm not receiving messages

Try the following:

• If you recently changed an account password, make sure that you update the password in the Accounts settings on

your BlackBerry device.

On the home screen, swipe down from the top of the screen. Tap

> Accounts

. Tap an

account. Make your changes. Tap Save.

• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If

you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from

the top of the screen. Tap > Networks and Connections > Mobile Network. Make sure the Data Services switch is

turned on.

I can only see email for the last 30 days

For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change

this setting, on the home screen, swipe down from the top of the screen. Tap > Accounts. Tap the email account. Tap

. In the Sync Timeframe

drop-down list, tap an option. Tap Save.

I can't find my work email in the BlackBerry Hub

If you added a work account to your BlackBerry

device, your administrator might have turned on a policy that separates the

BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a

personal view, which contains your messages and notifications for only your personal accounts.

To see the work view, in the BlackBerry Hub, tap

> Switch To Work

User Guide BlackBerry Hub and email