User Guide BlackBerry 8310 Smartphone
SWDT203041-203041-06122007-001
Contents BlackBerry basics ............................................................................................................................................................................................................................... 11 Switch applications .......................................................................................................................................................................................................................................
Multiple phone numbers ............................................................................................................................................................................................................................. 35 Phone options ...............................................................................................................................................................................................................................................
Message options .......................................................................................................................................................................................................................................... 64 Message list options ...................................................................................................................................................................................................................................
View a list of saved searches ..................................................................................................................................................................................................................... 118 Change a saved search ..............................................................................................................................................................................................................................
Browser push ............................................................................................................................................................................................................................................... 147 Browser shortcuts .........................................................................................................................................................................................................................................
Tasks .................................................................................................................................................................................................................................................. 185 Task basics ..................................................................................................................................................................................................................................................
Display options ........................................................................................................................................................................................................................................... 221 Keyboard options .......................................................................................................................................................................................................................................
Load the SIM card phone book ................................................................................................................................................................................................................. 173 Add a contact to your SIM card ...............................................................................................................................................................................................................
Accept a service book ............................................................................................................................................................................................................................... 257 Delete a service book ................................................................................................................................................................................................................................
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BlackBerry basics Switch applications 1. In any application, press the Menu key. 2. Click Switch Application. 3. Perform one of the following actions: • If the application that you want to switch to appears, highlight an application and press the Enter key. • If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.
Create a link for a PIN You can create a link for a PIN in messages, memos, tasks, or calendar entries. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN. Expand a folder 1. Click a folder with a plus sign (+) beside it. 2. If necessary, click Expand. Collapse a folder 1. Click a folder with a minus sign (-) beside it. 2. If necessary, click Collapse. BlackBerry basics shortcuts • To move the cursor, roll the trackball.
Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key. • To view available values in a field, press the Alt key. • To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To change the flash mode for a picture, press the Space key. • To change the size of the viewfinder for a picture, press the Symbol key. Message shortcuts In a message • To reply to a message, press R. • To reply to all, press L. • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name, press Q. In a message list • To open a highlighted message, press the Enter key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears. • To type a number in a number field, press a number key. You do not need to press the Alt key. • To type a number in a text field, hold the Alt key and press the number key. • To turn on NUM lock, press the Alt key and the Left Shift key.
In a presentation • To switch presentation views, press M. • To move to the next slide, press N. • To move to the previous slide, press P. • To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G. Browser shortcuts • To insert a period (.) in the Go To dialog box, press the Space key. • To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
• To play the next song in a category, press N. • To play the previous song in a category, press P. • To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. • To rotate a picture, press R. • To zoom in to a picture, press I. To zoom to the original picture size, press W. • To zoom out from a picture, press O. To zoom to the original picture size, press W.
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Phone Phone basics Find your phone number In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen. Make a call 1. On the Home screen or in the phone, perform one of the following actions: • Type a phone number. • Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, press the key.
Place a call on hold 1. During a call, press the Menu key. 2. Click Hold. To resume a call, press the Menu key. Click Resume. Turn on the speakerphone During a call, press the Speakerphone key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
3. Perform one of the following actions: • Type a phone number. • Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. Use a headset You can purchase an optional headset to use with your BlackBerry® device. • • • • • To answer a call, press the headset button. To turn on mute during a call, press the headset button. To turn off mute, press the headset button again. To end a call, hold the headset button.
Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save.
Turn off choice lists for voice commands 1. 2. 3. 4. In the device options, click Voice Dialing. Set the Choice Lists field to Always Off. Press the Menu key. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1. In the device options, click Voice Dialing. 2.
4. Complete the instructions on the screen. Voice mail Check your voice mail Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen. 1. In the phone, press the Menu key. 2. Click Call Voice Mail. Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
Change the contact assigned to a speed dial key 1. 2. 3. 4. In the phone, press the Menu key. Click View Speed Dial List. Click a contact or phone number. Perform one of the following actions: • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball. • To delete the contact from the speed dial list, click Delete.
Disconnect a contact from a conference call 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you. 1. During a conference call, press the Menu key. 2. Click Transfer. Caller ID Add a caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, highlight a contact.
Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the address book, highlight a contact. Press the Menu key. Click Edit. Click the caller ID picture. Click Delete Picture. Click the trackball. Click Save. Call logs About call logs Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs.
Change call log notes 1. 2. 3. 4. 5. 6. 7. 8. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Change the call notes. Click the trackball. Click Save. Forward a call log 1. 2. 3. 4. 5. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Forward. Delete call log notes 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key.
Turn on call waiting If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active number only. 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click Call Waiting. Change the Call Waiting Enabled field to Yes. Press the Menu key. Click Save. To turn off call waiting, change the Call Waiting Enabled field to No.
Add a call forwarding phone number 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click New Number. Type a phone number. Press the Enter key. Press the Menu key. Click Close. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click Edit Numbers.
Call blocking About call blocking You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your device roams to another wireless network. If you have more than one phone number associated with your device, you can change call blocking options for the active number only.
Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.
Change a contact in your fixed dialing list 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a contact from your fixed dialing list 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Delete.
7. Click Save. Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Set options for dialing extensions 1. 2. 3. 4. 5. 6. 7. 8. In the phone, press the Menu key. Click Options. Click Smart Dialing. In the Number field, type the main phone number for an organization. Set how long the BlackBerry® device waits before dialing an extension.
To turn off TTY support, set the TTY Mode field to No. Multiple phone numbers About multiple phone numbers Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization. If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number.
Sort phone numbers or contacts on the Phone screen 1. 2. 3. 4. In the phone, press the Menu key. Click Options. Click General Options. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, set the Phone List View field to Name. • To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent. 5. Press the Menu key. 6. Click Save.
6. Click Save. Reset a call timer 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Status. Click Last Call or Total Calls. Click Clear Timer. Press the Menu key. Click Save. About telecoil mode In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on telecoil mode Verify that your BlackBerry® device supports telecoil mode.
• To view the last phone number that you typed in the phone, press the Space key and the Enter key. Press the Send key to dial the number. • To view your contact list in the phone, hold the Send key. • To switch phone numbers, in the phone, click your active phone number. Click a phone number. Phone troubleshooting I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• • • • Use standard pronunciation rules when you say a voice command. If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. If your device often identifies incorrect matches, set the matching sensitivity level to reject more. Adapt digit dialing to improve voice recognition of numbers.
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Voice dialing Make a call using a voice command If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key.
Check the battery power level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check battery." Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Voice Dialing Language field. Press the Menu key. Click Save. Turn off choice lists for voice commands 1. 2. 3. 4.
Set playback options for voice dialing 1. In the device options, click Voice Dialing. 2. Perform any of the following actions: • To turn off playback for phone numbers, set the Digit Playback field to Disabled. • To turn off playback for contacts, set the Name Playback field to Disabled. • To set how quickly playback for contacts occurs, set the Name Playback Speed field. • To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save.
• Adapt digit dialing to improve voice recognition of numbers.
Push to Talk Setup and options About Push to Talk You can use Push to Talk to connect almost instantly with one or more Push to Talk contacts. Before you make a Push to Talk call, you can see whether contacts are available to talk. Set up Push to Talk Verify that your wireless service plan includes this service. You only need to set up Push to Talk once. 1. In the Push to Talk application, click Yes. 2. Type a display name. 3. Click OK. Change your Push to Talk display name 1. 2. 3. 4.
2. Highlight a contact or group. 3. To speak, hold the Left Convenience key. After the tone, continue to hold the Left Convenience key and start speaking. 4. To listen, release the Left Convenience key. To end the Push to Talk call, hold the key. Respond to a Push to Talk call • To speak, hold the Left Convenience key. • To listen, release the Left Convenience key. To end the Push to Talk call, hold the key. Make a Push to Talk call to a temporary group 1. 2. 3. 4. 5. 6.
Send a voice mail message using Push to Talk 1. 2. 3. 4. 5. 6. In the Push to Talk application, click PTT Contacts. Press the Menu key. Click Voice Message. Click a contact or a group. To speak, hold the Left Convenience key. To send the voice mail message, release the Left Convenience key. Switch from a Push to Talk call to a phone call You can only switch to a phone call if you make the Push to Talk call. 1. During a Push to Talk call, press the Menu key. 2. Click Convert to Cellular.
2. 3. 4. 5. Highlight a group. Press the Menu key. Click View Members. Click Add New Contact or Add Existing Contact. Rename a Push to Talk contact or group 1. 2. 3. 4. 5. 6. In the Push to Talk application, click PTT Contacts. Highlight a contact or a group. Press the Menu key. Click Rename Contact or Rename Group. Type a name. Click OK. Delete a Push to Talk contact or group You can only delete a Push to Talk group that you created. 1. 2. 3. 4. In the Push to Talk application, click PTT Contacts.
Accept all Push to Talk invitations automatically 1. 2. 3. 4. In the Push to Talk application, click Auto Accept Invitations. Click On. Press the Menu key. Click Save. Availability Change your Push to Talk availability status 1. 2. 3. 4. 5. 6. In the Push to Talk application, click PTT Contacts. Press the Menu key. Click My Availability. Click a status. Press the Menu key. Click Save. Receive notification when a Push to Talk contact becomes available 1. 2. 3. 4. 5. 6.
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Camera Zoom in to or out from a subject In the camera, perform one of the following actions: • To zoom in, roll the trackball up. • To zoom out, roll the trackball down. Take a picture By default, when you take a picture, the camera saves the picture to the BlackBerry® device memory. 1. In the camera, click the trackball. 2. Perform one of the following actions: • To take another picture, click the camera icon. • To delete the picture, click the trash can icon.
Camera options Change the default flash mode 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Change the Default Flash Setting field. Press the Menu key. Click Save. Change the size of the viewfinder You can hide the status information that appears at the bottom of the screen and view subjects using the full screen. 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Change the Viewfinder Mode field. Press the Menu key. Click Save. Set a location for storing pictures 1. 2.
1. 2. 3. 4. In the camera, press the Menu key. Click Options. Set the Picture Quality field. Press the Menu key. 5. Click Save. Set white balance Lighting conditions can affect the colors in pictures. Set the white balance to compensate for different lighting conditions. 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Set the White Balance field. Press the Menu key. Click Save.
Camera troubleshooting I cannot save pictures Your BlackBerry® device memory or media card might not have enough available memory to save pictures. Try performing the following actions: • If you are trying to save a picture to your device memory, delete old data or messages from your device. • If you are trying to save a picture on your media card, delete old media files. • In the camera options, verify that the Picture Quality field is not set to Superfine.
Email messages Email message basics Open a message In a message list, click a message. Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. Send an email message 1. In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: • Type an email address. • Type a contact name. • Type part of a contact name. Click a contact. 4.
Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message 1. When composing a message, press the Menu key. 2. Click Attach Address. 3. Click a contact. Set the importance level for a message 1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Save a message 1.
Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
Email message folders File an email message Verify that wireless email reconciliation is turned on. 1. 2. 3. 4. In a message list, highlight an email message. Press the Menu key. Click File. Click an email message folder. Add, change, or delete an email message folder You can add, change, or delete the email message folder in the email application on your computer.
• To change the message, click Edit. Change the message. Click the trackball. Click Send. • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message. 1.
5. 6. 7. 8. Click Folder Redirection. Clear the check box beside the Sent Items folder. Press the Menu key. Click Save. Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters.
Email message filter options From: Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
4. Select the check box beside an email message filter. Change an email message filter 1. 2. 3. 4. 5. 6. 7. 8. 9. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. Click Edit. Change the email message filter options. Press the Menu key. Click Save. Change the order of email message filters 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter.
2. 3. 4. 5. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. 6. Click Delete. Email message forwarding Forward messages from a specific email message folder to your device 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Settings. Press the Menu key. Click Folder Redirection. Select the check box beside an email message folder. Press the Menu key. Click Save.
5. Click Save. Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key. Click Reset Count or Reset All Counts.
Add a signature Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. In a message list, press the Menu key. Click Options. Click Email Settings. Set the Use Auto Signature field to Yes. Type a signature. Press the Menu key.
Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer. 1. When composing an email message, press the Menu key. 2. Click Remove Disclaimer. To add the disclaimer again, press the Menu key. Click Add Disclaimer.
4. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. To restore messages, set the Keep Messages field to a longer period of time.
Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None. Press the Menu key. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes. View call logs in a message list 1. 2. 3. 4. In the phone, press the Menu key. Click Options.
• To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press T. • To move to the bottom of a message list, press B. • To move to the next date, press N. • To move to the previous date, press P. • To move to the next unopened item, press U. • To move to the next related message, press J. • To move to the previous related message, press K.
• Verify that data service is turned on. • If you use email message filters, verify that the options for email message filters are set correctly. • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • Verify that your device is not blocking messages. For more information, contact your system administrator.
• Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
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PIN messages PIN message basics About PIN messages A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message. Find your PIN In the device options, click Status. Open a message In a message list, click a message.
• • • • To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking the spelling, press the Menu key. Click Cancel Spell Check. Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Blind carbon copy a contact 1.
Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior.
View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name. Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key.
5. Press the Menu key. 6. Click Save. Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages. Message list options View more of the subject line for messages 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save.
Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None. Press the Menu key. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes.
Message shortcuts In a message • To reply to a message, press R. • To reply to all, press L. • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name, press Q. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press C. • To mark a message as opened or unopened, press the Alt key and U.
• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup web site, verify that you have received an activation message on your device from the BlackBerry Internet Service.
I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
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SMS text messages SMS text message basics About SMS text messages With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the phone screen.
Add a contact to an SMS text message You can send an SMS text message to up to ten recipients. 1. When composing an SMS text message, press the Menu key. 2. Click Add Recipient. 3. Click a contact. Check spelling You can check the spelling in messages, memos, tasks, or calendar entries that you create. 1. In a message, memo, task, or appointment, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word.
Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Delete the history from an SMS text message 1. When replying to an SMS text message, press the Menu key. 2. Click Remove History.
• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Hide sent messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Hide Sent Messages field to Yes. Press the Menu key. Click Save.
5. 6. 7. 8. Click a language. Click Enable. Press the Menu key. Click Save. To turn off cell broadcasting, set the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
Turn off AutoText for SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes. Press the Menu key. Click Save. View more of the history in SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Number of Previous Items field. Press the Menu key. Click Save.
4. Click Save. Set a wireless network type for sending SMS text messages Depending on your wireless service provider, this option might not appear. 1. 2. 3. 4. In the device options, click SMS. Set the Network to Send Over field. Press the Menu key. Click Save. Message list options View more of the subject line for messages 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines.
5. Press the Menu key. 6. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes. About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts.
Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Select the check box beside one or more message types. Press the Menu key. Click Save.
Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press T. • To move to the bottom of a message list, press B. • To move to the next date, press N. • To move to the previous date, press P. • To move to the next unopened item, press U. • To move to the next related message, press J. • To move to the previous related message, press K.
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support.
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MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), or .ics (iCalendar) files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging.
4. Type a message. 5. Press the key. 6. Click Send. Check spelling You can check the spelling in messages, memos, tasks, or calendar entries that you create. 1. In a message, memo, task, or appointment, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
5. Click Send as MMS. Set the importance level for a message 1. 2. 3. 4. 5. When composing a message, press the Menu key. Click Options. Set the Importance field. Press the Menu key. Click Save. Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackball. Click Send. • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact.
Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key.
1. When composing an MMS message, press the Menu key. 2. Perform one of the following actions: • To attach a contact, click Attach Contact. Click a contact. • To attach an appointment, click Attach Appointment. Highlight an appointment. Press the Menu key. Click Continue. Save a picture from an MMS message 1. In an MMS message, click a picture. 2. Click Save Picture. Add an appointment to your calendar from an MMS message 1. 2. 3. 4. In an MMS message, click an iCalendar attachment.
2. In the Notifications section, perform one of the following actions: • To send delivery or read notification when a sender requests it, set the Allow Delivery Confirmation and Allow Read Confirmation fields to Yes. • To request delivery or read notification when you send MMS messages, set the Confirm Delivery and Confirm Read fields to Yes. 3. Press the Menu key. 4. Click Save. View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address.
Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None. Press the Menu key. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes.
5. Press the Menu key. 6. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list. Hide sent messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key.
Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press R.
• To move to the previous related message, press K. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
• • • • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). Verify that the file size does not exceed 300 KB. Verify that the file is not copyright protected. If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list.
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Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Create a link for a PIN You can create a link for a PIN in messages, memos, tasks, or calendar entries. If you click the link, you can send a PIN message.
2. Click Clear Field. Highlight a line of text 1. 2. 3. 4. Place the cursor where you want to highlight the line of text. Press the Menu key. Click Select. Roll the trackball up or down. Highlight text character by character 1. 2. 3. 4. Place the cursor where you want to highlight the text. Press the Menu key. Click Select. Roll the trackball left or right. Cancel a text selection 1. With text selected, click the trackball. 2. Click Cancel Selection. Set the cursor speed 1. 2. 3. 4.
4. Click Save. Set the trackball sensitivity You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Horizontal Sensitivity and Vertical Sensitivity fields. Press the Menu key. Click Save. Turn off trackball sounds 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Audible Roll field to Mute. Press the Menu key. Click Save.
SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type and add them to your custom word list. When you use the multi-tap input method, you press a letter key once to type the first letter on a key and twice to type the second letter, if a second letter appears on the key. SureType technology is the default typing input method for most fields.
3. Press the Menu key. 4. Click Save. Spelling checker Check spelling You can check the spelling in messages, memos, tasks, or calendar entries that you create. 1. In a message, memo, task, or appointment, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
Change a word in the custom dictionary 1. 2. 3. 4. 5. 6. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Change the word. Click the trackball. Delete a word from the custom dictionary 1. 2. 3. 4. 5. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Delete.
3. Change the custom word list item. 4. Click the trackball twice. 5. Click Save. Delete a custom word list item 1. 2. 3. 4. In the device options, click Custom Wordlist. Highlight a custom word list item. Press the Menu key. Click Delete. Delete all custom word list items 1. 2. 3. 4. In the device options, click Custom Wordlist. Highlight a custom word list item. Press the Menu key. Click Clear Custom Wordlist. Stop adding items to the custom word list automatically 1.
AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations.
3. Press the Menu key. 4. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice. Turn off AutoText for SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes. Press the Menu key. Click Save. Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, hold the letter key until the capitalized letter appears.
Typing troubleshooting I cannot check spelling You can only check spelling in English, French, German, Italian, and Spanish. You can only check the spelling of text that you type.
Search About search In a message list, you can search for messages using specific criteria that you can save for future use. You can also search for messages by contact or subject. You can use the search application to search for messages, contacts, calendar entries, and tasks on your BlackBerry® device. You can also manage contacts, calendar entries, and tasks from the search results list. Search for messages You can save your search criteria so that you can repeat your search at another time. 1. 2. 3. 4.
If your BlackBerry® device is associated with more than one email account, set the type of email account from which the search should find messages. Folder: Set the folders in which the search should find messages. Show: Set the types of messages that the search should find. Type: Set which messages the search should find. View a list of saved searches 1. 2. 3. 4. In a message list, press the Menu key. Click Search. Press the Menu key. Click Recall. Change a saved search 1.
• Search Recipient • Search Subject Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Search for organizer data and messages that contain specific information 1.
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Attachments Attachment basics About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files. If you save an email message that contains an attachment that you have opened, the email message and the attachment are stored in the device memory until you delete the email message.
Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Document attachments Open a password-protected .
Spreadsheet attachments Move to a specific cell 1. 2. 3. 4. In a spreadsheet, click the trackball. Click Go to Cell. Type the cell co-ordinates. Click the trackball. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Switch worksheets 1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet.
• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file attachment, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page. Switch pages in a multi-page .
2. Click Next Slide or Prev Slide. Rotate a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Rotate. Zoom in to or out from a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original slide size, press the Menu key. Click Zoom 1:1. Save a slide 1. 2. 3. 4. When viewing a presentation in slide view, click a slide. Click Save Image. Type a name for the file. Click Save.
Attachment shortcuts • To search for text in an attachment, press F. • To move to the last cursor position after closing and reopening an attachment, press G. In a spreadsheet • To move to a specific cell, press G. • To view the content of a cell, press the Space key. • To switch worksheets, press V. Highlight a worksheet. Press the Enter key. • To view hidden columns or rows, press H. To hide the columns or rows, press H. In a presentation • To switch presentation views, press M.
Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network.
5. Press the Menu key. 6. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld. Prerequisites: Wireless data synchronization • Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry® Desktop Software Online Help.
Manage data synchronization conflicts You can set how organizer data synchronization conflicts are resolved by turning off wireless data synchronization, setting conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information about managing organizer data synchronization conflicts.
2. 3. 4. 5. Click Options. Click Email Reconciliation. Press the Menu key. Click Purge Deleted Items. 6. Click Yes. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. See the documentation for the operating system on your computer for more information.
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Browser Browser basics About browser configurations The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience. The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser.
View a thumbnail version of a web page 1. On a web page, press the Menu key. 2. Click Page Overview. Move to a section of a long web page quickly 1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2. Press any key to close the thumbnail. The section of the web page that you want to view appears on the screen. Move through a web page line by line 1. On a web page, press the Menu key. 2. Click Select Mode.
2. Click History. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Hide the browser 1. In the browser, press the Menu key. 2. Click Hide. Close the browser 1. In the browser, press the Menu key. 2. Click Close. Links, pictures, and web page addresses View the address for a link or picture 1. On a web page, highlight a link or picture. 2. Press the Menu key. 3.
2. Click Copy Address. To paste the address, press the Menu key. Click Paste. Forward a link or picture from a web page 1. 2. 3. 4. 5. On a web page, highlight a link or picture. Press the Menu key. Click Link Address or Image Address. Click Send Address. Click a message type. To return to the browser after you send the message, press the Escape key. Forward a web page address 1. On a web page, press the Menu key. 2. Click Send Address. 3. Click a message type.
3. Click Browser Configuration. 4. Perform one of the following actions: • To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. • To stop pictures from loading on all web pages, set the Show Images field to No. • To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5. Press the Menu key. 6. Click Save Options. Change the picture quality in the browser Lower-quality pictures take less time to load in the browser. 1. 2. 3. 4. 5. 6.
Save a web page to a message list 1. 2. 3. 4. On a web page, press the Menu key. Click Save Page. Type a title. Click OK. Bookmarks About bookmarks You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want to make the web page available offline and whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark 1. 2.
Forward a bookmark 1. 2. 3. 4. In the bookmark list, highlight a bookmark. Press the Menu key. Click Send Bookmark. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark 1. 2. 3. 4. 5. On a web page, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Delete Bookmark. Add a bookmark folder 1. 2. 3. 4. On a web page, press the Menu key. Click Bookmarks. Press the Menu key. Click Add Subfolder.
Collapse a folder 1. Click a folder with a minus sign (-) beside it. 2. If necessary, click Collapse. Rename a bookmark folder You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder. Delete a bookmark folder You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content.
6. Press the Menu key. 7. Click Add. View web feed content 1. In a web feed, highlight a title. 2. Press the Menu key. 3. Perform one of the following actions: • To view a summary of the story, click Show Description. • To view the full story, click Read Story. To hide a description, highlight a title. Press the Menu key. Click Hide Description.
File a web feed 1. 2. 3. 4. 5. 6. 7. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Move Bookmark. Roll the trackball to the new location. Click the trackball. Delete a web feed 1. 2. 3. 4. 5. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Delete Bookmark. Browser options Clear a browser cache 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Cache Operations.
3. 4. 5. 6. Click Browser Configuration. Select the Support JavaScript check box. Press the Menu key. Click Save Options. Set the default browser view You can view web pages in Mobile view or Desktop view. Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer. 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Set the Default View field. Press the Menu key. Click Save Options.
3. 4. 5. 6. Click Browser Configuration. In the Home Page Address field, type a web address. Press the Menu key. Click Save Options. Set the default browser configuration 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Browser. Set the Default browser configuration field. Press the Menu key. Click Save. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. 2. 3. 4. 5. On a web page, press the Menu key.
6. Click Save Options. Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
Allow FIPS Algorithms Only: Set whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust: Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for.
• If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 6. Click OK. 7. Press the Menu key. 8. Click Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available.
Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host.
• To move down a screen, press the Space key. • To move to the top of a web page, press T. • To move to the bottom of a web page, press B. Browser troubleshooting No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service.
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Applications Add an application 1. 2. 3. 4. On a web page, highlight a link for an application. Press the Menu key. Click Download. Click OK. View properties for an application 1. In the device options, click Advanced Options. 2. Click Applications. 3. Click an application. Delete a third-party application 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Press the Menu key. Click Delete.
Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add the application.
Media Media file management About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
5. Click Send Using Bluetooth. 6. Click a Bluetooth enabled device. 7. Click Send. Receive a media file using Bluetooth technology Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. 1. 2. 3. 4. 5. In the media application, click a media type. Press the Menu key. Click Receive Using Bluetooth. Click Yes. Click Save. Forward a media file You can only forward media files that you added. 1. 2. 3. 4. 5.
Songs, ring tones, and videos Play a song, ring tone, or video 1. In the media application, click a media type. 2. Click a category. 3. Click a song, ring tone, or video. Shuffle songs 1. In the media application, click Music. 2. Perform one of the following actions: • To shuffle all songs, click Shuffle Songs. • To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle. To stop shuffling songs, press the Menu key. Click Shuffle.
To stop repeating a song or video, press the Menu key. Click Repeat. Search for a song, ring tone, or video 1. In the media application, click a media type. 2. Click a category. 3. Type part or all of a name for a song, ring tone, or video. Switch applications during a song 1. Press the End key. 2. Click an application. To return to the media application, press the Menu key. Click Now Playing. Delete a song, ring tone, or video You can only delete songs, ring tones, or videos that you added. 1. 2. 3. 4.
3. 4. 5. 6. Navigate to a folder that contains songs, ring tones, or videos. Highlight a song, ring tone, or video. Press the Menu key. Click Move. 7. Click a folder. 8. Click Move Here. Download a ring tone Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click Ring Tones. Click All Ring Tones. Press the Menu key. Click Download Tunes. Adjust the volume • To increase the volume, press the Volume Up key.
Pictures View a picture 1. In the media application, click Pictures. 2. Click a category. 3. Click a picture. Add a picture folder 1. 2. 3. 4. 5. 6. In the media application, click Pictures. Click My Pictures. Press the Menu key. Click New Folder. Type a name for the folder. Click Save. Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. 2. 3. 4. Open a picture attachment or highlight a picture on a web page.
2. 3. 4. 5. Click My Pictures. Highlight a picture or picture folder. Press the Menu key. Click Rename. 6. Type a name for the picture or picture folder. 7. Click Save. Delete a picture or picture folder You can only delete pictures or picture folders that you added. 1. 2. 3. 4. 5. In the media application, click Pictures. Click My Pictures. Highlight a picture or picture folder. Press the Menu key. Click Delete. Move a picture You can only move pictures that you added. 1. 2. 3. 4. 5. 6. 7. 8.
3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. View pictures as a slide show 1. 2. 3. 4. 5. In the media application, click Pictures. Click My Pictures. Highlight a picture. Press the Menu key. Click View Slide Show. To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show 1. 2. 3. 4. 5. 6. 7. In the media application, click Pictures.
Pan a picture Verify that you have zoomed in to the picture. In a picture, roll the trackball up or down. Rotate a picture 1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction. Media card options About media cards Insert a microSD media card into your BlackBerry® device to extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures.
To turn off media card encryption, set the Encryption Mode field to None. View the amount of available memory on a media card Verify that media card support is turned on. In the device options, click Media Card. Turn on mass storage mode manually 1. 2. 3. 4. 5. Connect your BlackBerry® device to your computer. In the device options, click Media Card. Verify that the Auto Enable Mass Storage Mode When Connected field is set to No. Press the Menu key. Click Enable USB Mass Storage Mode.
Turn off media card support 1. 2. 3. 4. In the device options, click Media Card. Set the Media Card Support field to Off. Press the Menu key. Click Save. Media shortcuts • To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key. • To play the next song in a category, press N. • To play the previous song in a category, press P. • To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting.
My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device.
GPS technology About GPS technology You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and locationbased services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions.
• If you are using GPS technology for the first time, wait a short period of time for your BlackBerry® device to get your GPS location.
Contacts Contact basics Add a contact 1. In the address book, press the 2. 3. 4. 5. key. Click New Address. Type the contact information. Click the trackball. Click Save. Add a contact from a message, call log, or web page 1. 2. 3. 4. 5. 6. In a message or call log or on a web page, highlight a contact. Press the Menu key. Click Add to Address Book. Type the contact information. Press the Menu key. Click Save.
3. 4. 5. 6. Click Edit. Change the contact information. Click the trackball. Click Save. Delete a contact 1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Delete. About pauses and waits Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).
6. Set a ring tone. 7. Press the Menu key. 8. Click Save. Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, press the Menu key. Click New Group. Type a name for the mailing list. Click the trackball. Click Add Member. Click a contact.
View a mailing list In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the address book, highlight a mailing list. 2. Press the Menu key. 3. Click Delete Group. Caller ID Add a caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select.
Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the address book, highlight a contact. Press the Menu key. Click Edit. Click the caller ID picture. Click Delete Picture. Click the trackball. Click Save. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, press the Menu key. Click Categories. Highlight a category. Press the Menu key. Clear the check box beside the category. Press the Menu key. Click Save. Delete a category 1. 2. 3. 4. 5.
2. Press the Menu key. 3. Perform one of the following actions: • To add a contact to your address book, click Add. • To add all the contacts, click Add All. • • • • To view information for a contact, click View. To delete a contact from the address lookup results, click Delete. To delete the address lookup results, click Delete Lookup. To start a new address lookup, click Lookup.
1. 2. 3. 4. In the address book, press the Menu key. Click SIM Phone Book. Press the Menu key. Click Copy All To Address Book. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book, your BlackBerry® device does not copy the SIM card contact. Copy contacts from your address book to your SIM card Verify that you have loaded the SIM card phone book. 1. 2. 3. 4. 5. 6. In the address book, click a contact.
Contact list options Sort contacts or tasks 1. 2. 3. 4. 5. In the address book or the task list, press the Menu key. Click Options. Change the Sort By field. Press the Menu key. Click Save. Set display options for contacts You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. 2. 3. 4. In the device options, click Language. Set the Name Display field to Last name, First name. Press the Menu key. Click Save.
View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
Calendar Calendar basics About the calendar In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows how much free time you have between appointments. Switch calendar views 1. In the calendar, press the Menu key. 2. Click a view. Move around the calendar 1. In the calendar, press the Menu key. 2.
4. Click the trackball. Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the calendar, press the Menu key. Click New. Type the meeting information. If the meeting recurs, change the Recurrence field. Click the trackball.
• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking the spelling, press the Menu key. Click Cancel Spell Check. Open an appointment or meeting In the calendar, click an appointment or meeting. Delete an appointment or meeting 1. In the calendar, highlight an appointment or meeting. 2. Press the Menu key. 3. Click Delete.
10. Click Save. Note: If your device is associated with more than one email address, in the Send Meeting Request Using field, you can change the email address that you want to use to send the meeting invitation. Respond to a meeting invitation 1. In a meeting invitation, press the Menu key. 2.
Calendar options Set the default calendar view 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Initial View field. Press the Menu key. Click Save. Set the default reminder time for calendar entries 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Default Reminder field. Press the Menu key. Click Save. Set the start and end time for days 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Start of Day and End of Day fields.
3. Change the Messaging (CMIME) field. 4. Press the Menu key. 5. Click Save. View tasks in the calendar 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Show Tasks field to Yes. Press the Menu key. Click Save. Set the first day of the week 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the First Day of the Week field. Press the Menu key. Click Save. Hide free time in Agenda view 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options.
Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Set the Confirm Delete field to No. Press the Menu key. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1.
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. See the documentation for the operating system on your computer for more information.
Tasks Task basics Create a task 1. 2. 3. 4. 5. 6. 7. In the task list, press the Menu key. Click New. Type the task information. Set a due date for the task. If the task recurs, set the Recurrence field. Press the Menu key. Click Save. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
Change the status of a task 1. In the task list, highlight a task. 2. Press the Menu key. 3. Perform one of the following actions: • To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Forward a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key.
Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
3. 4. 5. 6. Highlight a category. Press the Menu key. Clear the check box beside the category. Press the Menu key. 7. Click Save. Delete a category 1. 2. 3. 4. 5. In the address book, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Task list options Sort contacts or tasks 1. 2. 3. 4. 5. In the address book or the task list, press the Menu key.
5. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Set the Confirm Delete field to No. Press the Menu key. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1.
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Memos Memo basics Create a memo 1. 2. 3. 4. 5. In the memo list, press the Menu key. Click New. Type the memo information. Press the Menu key. Click Save. Change a memo 1. 2. 3. 4. 5. 6. In the memo list, highlight a memo. Press the Menu key. Click Edit. Change the memo information. Click the trackball. Click Save. Forward a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type.
• To stop checking the spelling, press the Menu key. Click Cancel Spell Check. Delete a memo 1. In the memo list, highlight a memo. 2. Press the Menu key. 3. Click Delete. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, press the Menu key. Click Categories. Highlight a category. Press the Menu key. Clear the check box beside the category. Press the Menu key. Click Save. Delete a category 1. 2. 3. 4. 5.
View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume. If you turn off your device by pressing the Power button, or by clicking Turn Power Off and selecting Turn Off, the alarm is designed to sound at the correct time even if the device is turned off. Turn on the alarm 1. In the alarm, change the Daily Alarm field to On or Weekdays Only. 2.
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Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackball. 3. Perform one of the following actions: • To convert the number from imperial to metric, click To Metric. • To convert the number from metric to imperial, click From Metric. 4. Click a conversion type.
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Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
1. During a call, press the Menu key. 2. Click Activate . Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a paired Bluetooth® enabled device. Click Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the Menu key. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1.
Restrict outgoing calls 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Allow outgoing calls field to Never or If Unlocked. Press the Menu key. Click Save. Make your BlackBerry device discoverable 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Discoverable field to Yes. Press the Menu key. Click Save. Change the pairing name for your BlackBerry device 1. 2. 3. 4. 5. 6.
Turn off the prompt that appears when connecting or pairing 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a Bluetooth® enabled device. Click Device Properties. Set the Trusted field to Yes. Press the Menu key. Click Save. To turn on the prompt again, set the Trusted field to No.
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.
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Date and time Set the date and time 1. 2. 3. 4. In the device options, click Date/Time. Set the date and time. Press the Menu key. Click Save. Get the date and time from the wireless network automatically 1. In the device options, click Date/Time. 2. Set the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, set the Date/Time Source field to Network.
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Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notification profiles or create new ones.
5. Change the notification profile. 6. Press the Menu key. 7. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Delete. Set the same ring tone for all notification profiles 1. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones.
Silence your device In the profile list, perform one of the following actions: • To receive LED notification only, click Quiet. • To receive vibrate notification only, click Vibrate. • To turn off all notification, including notification profile exceptions and LED notification, click Off. View a list of saved ring tones 1. 2. 3. 4. 5. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones.
Turn off Bluetooth connection notification 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the LED Connection Indicator field to Off. Press the Menu key. Click Save. To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes. Turn on wireless coverage notification 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save.
6. 7. 8. 9. Click Add Name. Click a contact. To add another contact, repeat steps 5 through 7. Set the Use Profile field to the notification profile on which the exception should be based. 10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tone. 11. Press the Menu key. 12. Click Save. Change the order of notification profile exceptions 1. 2. 3. 4. 5. 6. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Move.
Delete a notification profile exception 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Delete. About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From ".
I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field.
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BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact. 3. Perform one of the following actions: • If the contact is not in your address book, highlight [Use Once]. Press the Menu key. Click Request by Email or Request by PIN. Type an email address or PIN. Press the Enter key.
• Decline. • Remove. Note: If you select Remove, the sender of the invitation does not receive confirmation that your address is a correct address. Turn off invitation forwarding options If you turn off invitation forwarding, contacts you invite can only accept invitations from the original email address or PIN that you sent the invitation to. If those contacts try to accept the invitation from a different email address or PIN, their acceptance is rejected. 1. 2. 3. 4. 5.
4. Click OK. Move a contact to a group 1. 2. 3. 4. In BlackBerry® Messenger, on the contact list screen, highlight a contact. Press the Menu key. Click Move Contact. Click a group. Note: A contact can only be in one group at a time. If you move a contact to a group, the contact is moved out of the group it was in originally. Rename a group 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the contact list screen, highlight a group. Press the Menu key. Click Rename Group. Type a name for the group. Click OK.
Open a conversation Conversations appear in the conversation list and the main message list. 1. In BlackBerry® Messenger, in the conversation list, highlight a contact. 2. Click the trackball. Add an emoticon 1. When composing a message, press the Symbol key twice. 2. Click an emoticon. Send a file to a contact 1. During a BlackBerry® Messenger conversation, click the trackball. 2. Click Send a File. 3. Perform one of the following actions: • To send a picture to a contact, click Image.
4. Press the Menu key. 5. Click Save. To view conversations in the main message list again, set the Show Conversations in Message List field to Yes. Start a conference 1. 2. 3. 4. In BlackBerry® Messenger, during a conversation, press the Menu key. Click Invite. In the drop-down list, click a contact. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1.
3. Click one of the following menu items: • Available. • Unavailable. 4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert.
Display and keyboard Backlighting About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment. Turn off automatic backlighting 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Automatic Backlight field to Off. Press the Menu key. Click Save. Set the brightness of the backlighting 1. 2. 3.
4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. Download a Home screen background Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click Pictures. Click My Pictures. Press the Menu key. Click Download Images. Set the display font 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the font fields. Press the Menu key. Click Save.
• To move the application icon, roll the trackball to the new location. Click the trackball. • To move the application icon into an application folder, click an application folder. • To move the application icon out of an application folder, click the Up folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons. 1. 2. 3. 4. On the Home screen, press the Menu key. Highlight an application icon. Press the Menu key. Click Hide Application.
2. Set the Key Rate field. 3. Press the Menu key. 4. Click Save. Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Convenience Key Opens fields. Press the Menu key. Click Save.
Delete a theme You can only delete themes that you have downloaded to your BlackBerry® device. 1. 2. 3. 4. In the device options, click Theme. Highlight a theme. Press the Menu key. Click Delete. Download a theme Verify that your wireless service provider supports this feature. 1. In the device options, click Theme. 2. Press the Menu key. 3. Click Download Themes.
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Language Change the display language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Change the Language field. Press the Menu key. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager.
1. 2. 3. 4. In the device options, click Language. Set the Use Input Method Shortcut field to No. Press the Menu key. Click Save. To turn on the shortcut for switching typing input languages again, set the Use Input Method Shortcut field to Yes. To receive notification when you switch typing input languages, set the Notify me field to Yes. Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages.
Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. See the printed documentation that came with your device for more information about wireless coverage indicators. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.
Turn on wireless coverage notification 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. Check the wireless coverage level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check coverage.
7. Press the Menu key. 8. Click Save. Change the order of preferred wireless networks Verify that your wireless service plan includes this service. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the device options, click Mobile Network. Press the Menu key. Click My Preferred Network List. Highlight a wireless network. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. Press the Menu key. Click Save.
3. Press the Menu key. 4. Click Save. About roaming In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless network coverage area. Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network. An indicator appears on your device to let you know that you are roaming outside of your normal network area.
• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.
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Power and battery Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key.
• • • • Delete the original message when you send a reply. Lower the brightness of the backlighting. Turn off the flash in the camera. Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. • Charge your device regularly.
SIM card About the SIM card phone book Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN or SDN entries. ADN entries appear in plain text and SDN entries appear in bold. Load the SIM card phone book 1. 2. 3. 4.
Copy contacts from your address book to your SIM card Verify that you have loaded the SIM card phone book. 1. 2. 3. 4. 5. 6. In the address book, click a contact. Highlight a phone number. Press the Menu key. Click Copy to SIM Phone Book. Press the Menu key. Click Save. Change a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. 5. 6. 7. 8. In the address book, press the Menu key. Click SIM Phone Book. Highlight a contact.
4. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list. About SIM card security Use SIM card security to add another level of security to your device. This level of security is designed to prevent unauthorized use of your BlackBerry® device or SIM card by locking the SIM card with a PIN code.
5. 6. 7. 8. Click Edit SIM Phone Number. Type a display name for the phone number. Click the trackball. Press the Menu key. 9. Click Save.
Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. Set a device password 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings.
Set a limit for device password attempts 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Number of Password Attempts field. Press the Menu key. Click Save. Encryption About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked.
5. Click Save. About encryption keys If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You should generate a new encryption key every 2 weeks.
5. Click Save. Generate a random password 1. 2. 3. 4. 5. 6. 7. In the password keeper, press the Menu key. Click New. Click the trackball. Click Random Password. Type the password information. Click the trackball. Click Save. Set criteria for randomly generated passwords 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the random password fields. Press the Menu key. Click Save Options. View a password in the password keeper In the password keeper, click a password.
To show passwords in the password keeper again, set the Show Password field to Yes. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Set the Confirm Delete field to No. Press the Menu key. Click Save.
2. 3. 4. 5. Click Options. Set the Password Attempts field. Press the Menu key. Click Save Options. Advanced security About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software 1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Press the Menu key. Click Verify Security Software.
Smart cards About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field.
Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Authentication Certificate field. Press the Menu key. Click Save. To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.
1. 2. 3. 4. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Press the Menu key. 5. Perform one of the following actions: • To set permissions for the highlighted third-party application, click Edit Permissions. • To set permissions for all third-party applications, click Edit Default Permissions. 6. 7. 8. 9. Expand Connections, Interactions, or User Data. Set the permission fields. Press the Menu key. Click Save.
Set whether third-party applications can turn on or turn off your device or change device options, such as display options. Module Management: Set whether third-party applications can add or delete application modules or access module information such as an application name or version. Keystroke Injection: Set whether third-party applications can simulate actions, such as pressing a key on your device.
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BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds. BrickBreaker capsules Long: This capsule makes the paddle longer. Slow: This capsule slows down the ball.
BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker • To move the paddle, roll the trackball. • To release the ball in catch mode, press the Space key. • To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key.
Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores.
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Service books About service books Service books determine which services are available on your BlackBerry® device. Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager. Accept a service book 1. 2. 3. 4. 5.
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Troubleshooting BlackBerry basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact. • Use standard pronunciation rules when you say a voice command.
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.
I am not receiving SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. • Verify that your SIM card has enough available memory to store received SMS text messages.
• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. To view the slide, highlight the slide. Click the trackball. Click Retrieve.
Organizer data is not synchronizing over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list. Browser troubleshooting No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
• If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the media card options, set the Encryption Mode field to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from your computer.
I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles. Date and time troubleshooting The time on my device is incorrect Try performing the following actions: • If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator or your wireless service provider. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly.
and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem. Run a diagnostic report 1. 2. 3. 4. 5. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Press the Menu key. Click Run. View a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key. Click View Report.
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Press the Menu key. Click Options. Type the contact information. Press the Menu key. Click Save.
Abbreviation list ADN Abbreviated dialing number APN Access point name BCC Blind carbon copy CAP lock Capital letter lock CC Carbon copy FDN Fixed dialing number FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IP Internet Protocol MCC Mobile country code MDS Mobile Data System MMS Multimedia Messaging Service MNC Mobile network code MPEG 273
Moving Picture Experts Group NUM lock Number lock PIM Personal information management PIN Personal identification number SDN Service dialing number SIM Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY Teletype WAP Wireless Application Protocol WML Wireless Markup Language 274
WTLS Wireless Transport Layer Security 275
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BlackBerry® 8310 smartphone model number: RBN41GW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 278
