User Guide BlackBerry Pearl 8130 Smartphone
SWD-236101-06292007-001
Contents BlackBerry basics ............................................................................................................................................................................................................................... 11 About typing input methods ........................................................................................................................................................................................................................
Multiple phone numbers ............................................................................................................................................................................................................................. 34 Phone options ...............................................................................................................................................................................................................................................
Sent messages ............................................................................................................................................................................................................................................. 50 Message list options ....................................................................................................................................................................................................................................
Attachments ..................................................................................................................................................................................................................................... 107 Attachment basics ......................................................................................................................................................................................................................................
Receive a device password prompt before you add an application .................................................................................................................................................... 137 View the size of an application database ............................................................................................................................................................................................... 137 About upgrading the BlackBerry Device Software ............
Tasks .................................................................................................................................................................................................................................................. 175 Task basics ...................................................................................................................................................................................................................................................
Display options ............................................................................................................................................................................................................................................ 211 Keyboard options ........................................................................................................................................................................................................................................
Advanced security ..................................................................................................................................................................................................................................... 233 Smart cards .................................................................................................................................................................................................................................................
Contact troubleshooting ........................................................................................................................................................................................................................... 164 Calendar troubleshooting .........................................................................................................................................................................................................................
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BlackBerry basics About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience. SureTypetechnology is designed to predict words as you type them.
Switch applications 1. In any application, press the Menu key. 2. Click Switch Application. 3. Perform one of the following actions: • If the application that you want to switch to appears, highlight an application and press the Enter key. • If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key. Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side.
When typing text, type pin: and the PIN. Expand a folder 1. Click a folder with a plus sign (+) beside it. 2. If necessary, click Expand. Collapse a folder 1. Click a folder with a minus sign (-) beside it. 2. If necessary, click Collapse. BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your system administrator or wireless service provider.
Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key. • To view available values in a field, press the Alt key. • To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
Camera shortcuts • To take a picture, press the Right Convenience key. • To zoom in to a subject, press the Volume Up key. • To zoom out from a subject, press the Volume Down key. • To change the flash mode for a picture, press the Space key. Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To reply to all, press the question mark (?) key. • To forward a message, press the period (.) key. In a message list • To open a highlighted message, press the Enter key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball. • To type a number in a number field, press a number key. You do not need to press the Alt key. • To type a number in a text field, hold the Alt key and press the number key.
In a presentation • To switch presentation views, press Z. • To move to the next slide, verify that you are viewing the presentation in slide view. Press 6. • To move to the previous slide in slide view, verify that you are viewing the presentation in slide view. Press 4. Browser shortcuts • To insert a period (.) in the web address field, press the Space key. • To insert a slash mark (/) in the web address field, press the Shift key and the Space key. • To stop loading a web page, press the Escape key.
Calendar shortcuts For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No. • To schedule an appointment, press the period (.) key. • To move to the next day, week, or month, press 9. • To move to the previous day, week, or month, press 3. • To move up an hour, press 2. • To move down an hour, press 8. • To move to the current date, press the exclamation point (!) key.
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Phone Phone basics Find your phone number In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen. Make a call 1. On the Home screen or in the phone, perform one of the following actions: • Type a phone number. • Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, press the key.
Place a call on hold 1. During a call, press the Menu key. 2. Click Hold. To resume a call, press the Menu key. Click Resume. Turn on the speakerphone During a call, press the period (.) key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
2. Click Place Call. 3. Perform one of the following actions: • Type a phone number. • Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. About using a headset You can purchase an optional headset to use with your BlackBerry® device. In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
Volume Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key. Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save.
Voice dialing Make a call using a voice command If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key.
Set the matching sensitivity level for voice commands 1. In the device options, click Voice Dialing. 2. Perform one of the following actions: • To increase matches, set the Sensitivity field closer to Reject Less. • To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save. Turn off voice prompts 1. In the voice dialing application, wait for the sound. 2. Say "Turn prompts off." Set playback options for voice dialing 1.
2. Click Call Voice Mail. Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number. 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click Voice Mail. Type a voice mail access number and a password. Press the Menu key.
Conference calls Make a conference call You cannot add more than two contacts to a conference call. 1. 2. 3. 4. During a call, press the Menu key. Click Conference Call. Type a phone number or highlight a contact. Press the Send key. 5. During the second call, press the Send key. Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Perform one of the following actions: • Type X and the access code. • Insert a pause or wait and type the access code.
8. Click the trackball. 9. Click Crop and Save. Change the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. When changing a contact, highlight the caller ID picture. Press the Menu key. Click Replace Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Click the trackball. Click Crop and Save. Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the address book, highlight a contact. Press the Menu key. Click Edit.
4. Select a call log type option. To hide call logs in a message list, select the None option. Add notes to a call log 1. 2. 3. 4. 5. 6. 7. 8. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Add Notes. Type call notes. Click the trackball. Click Save. Change call log notes 1. 2. 3. 4. 5. 6. 7. 8. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Change the call notes.
5. 6. 7. 8. Click Edit Notes. Press the Menu key. Click Clear Field. Click the trackball. 9. Click Save. Call forwarding About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
6. 7. 8. 9. Type a phone number. Press the Enter key. Press the Menu key. Click Close. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click Edit Numbers. Click a phone number. Click Edit. Change the phone number. Click the trackball.
Set the default country code and area code 1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options. Click Smart Dialing. Set the Country Code and Area Code fields. In the National Number Length field, set the default length for phone numbers in your country. Press the Menu key. Click Save. Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.
3. 4. 5. 6. Click TTY. Set the TTY Mode field to Yes. Press the Menu key. Click Save. A TTY indicator appears in the device status section of the screen. To turn off TTY support, set the TTY Mode field to No. Multiple phone numbers About multiple phone numbers Your BlackBerry® device might support more than one phone number, or your device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization.
2. 3. 4. 5. Click General Settings. Set the Allow Outgoing Calls While Locked field to Yes. Press the Menu key. Click Save. Sort phone numbers or contacts on the Phone screen 1. 2. 3. 4. In the phone, press the Menu key. Click Options. Click General Options. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, set the Phone List View field to Name.
Stop answering calls when you remove your device from the holster 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Set the Auto Answer Calls field to Never. Press the Menu key. Click Save. Reset a call timer 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Status. Click Last Call or Total Calls. Click Clear Timer. Press the Menu key. Click Save. Phone shortcuts • To answer a call, press the Send key.
Phone troubleshooting I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you are not receiving calls, verify that call forwarding is turned off.
I cannot join a call If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider.
Voice dialing Make a call using a voice command If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key.
3. Press the Menu key. 4. Click Save. Turn off choice lists for voice commands 1. 2. 3. 4. In the device options, click Voice Dialing. Set the Choice Lists field to Always Off. Press the Menu key. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1. In the device options, click Voice Dialing. 2.
Improve voice recognition of numbers 1. 2. 3. 4. In the device options, click Voice Dialing. Press the Menu key. Click Adapt Digits. Complete the instructions on the screen. About using a headset You can purchase an optional headset to use with your BlackBerry® device. In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
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Camera Zoom in to or out from a subject In the camera, perform one of the following actions: • To zoom in, roll the trackball up. • To zoom out, roll the trackball down. Take a picture By default, when you take a picture, the camera saves the picture to the BlackBerry® device memory. 1. In the camera, click the trackball. 2. Perform one of the following actions: • To take another picture, click the camera icon. • To delete the picture, click the trash can icon.
Set a location for storing pictures 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Set the Store Pictures and Folder fields. Press the Menu key. Click Save. Set picture size 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Set the Picture Size field. Press the Menu key. Click Save. Set picture quality You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires. 1. 2. 3. 4. 5.
2. 3. 4. 5. Click Options. Change the Color Effect field. Press the Menu key. Click Save. Change the amount of memory available for media files 1. In the media application, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To change the maximum amount of BlackBerry® device memory available for all media files, change the Device Memory Limit field. • To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field. 4.
Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen.
Email messages Email message basics Open a message In a message list, click a message. Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. Send an email message 1. In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: • Type an email address. • Type a contact name. • Type part of a contact name. Click a contact. 4.
Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message 1. When composing a message, press the Menu key. 2. Click Attach Address. 3. Click a contact. Set the importance level for a message 1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Save a message 1.
Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
Email message folders File an email message Verify that wireless email reconciliation is turned on. 1. 2. 3. 4. In a message list, highlight an email message. Press the Menu key. Click File. Click an email message folder. Add, change, or delete an email message folder You can add, change, or delete email message folders in the email application on your computer.
• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message. 1. In a message list, highlight the message. 2. Press the Menu key. 3. Click Delete.
7. Press the Menu key. 8. Click Save. Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters.
Options for email message filters From: Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
2. 3. 4. 5. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. 6. 7. 8. 9. Click Edit. Change the options for the email message filter. Press the Menu key. Click Save. Change the order of email message filters 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball.
6. Click Delete. Email message forwarding Forward messages from a specific email message folder to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Settings. Press the Menu key. Click Folder Redirection. Select the check box beside an email message folder.
5. Click Save. Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key.
To view the display name again, click a contact. Click Show Name. Add a signature Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. In a message list, press the Menu key. Click Options. Click Email Settings.
Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer. 1. When composing an email message, press the Menu key. 2. Click Remove Disclaimer. To add the disclaimer again, press the Menu key. Click Add Disclaimer.
3. Click General Options. 4. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. To restore messages, set the Keep Messages field to a longer period of time.
Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None. Press the Menu key. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes. View call logs in a message list 1. 2. 3. 4. In the phone, press the Menu key. Click Options.
• To move up a message, press 2. • To move down a message, press 8. • To move to the next date, press 6. • To move to the previous date, press 4. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on. • If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
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PIN messages PIN message basics About PIN messages A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message. Find your PIN In the device options, click Status. Open a message In a message list, click a message.
• • • • To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Blind carbon copy a contact 1.
Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior.
View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name. Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key.
5. Press the Menu key. 6. Click Save. Message list options View more of the subject line for messages 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save.
Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None. Press the Menu key. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes.
Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To reply to all, press the question mark (?) key. • To forward a message, press the period (.) key. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press the comma (,) key. • To view received messages, press the Alt key and 3. • To view call logs, press the Alt key and the period (.) key. • To view voice mail messages, press the Alt key and 7.
• Generate an encryption key. • Verify that data service is turned on. • Resend the message. I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
SMS text messages SMS text message basics About SMS text messages With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the phone screen.
Add a contact to an SMS text message You can send an SMS text message to up to ten recipients. 1. When composing an SMS text message, press the Menu key. 2. Click Add Recipient. 3. Click a contact. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word.
Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Delete the history from an SMS text message 1. When replying to an SMS text message, press the Menu key. 2. Click Remove History.
• To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Hide sent messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Hide Sent Messages field to Yes. Press the Menu key. Click Save. Message options View an address instead of a display name 1. In a message, click a contact. 2.
Message list options View more of the subject line for messages 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save.
account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. for more information about associating your device with more than one email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help. Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.
Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To reply to all, press the question mark (?) key. • To forward a message, press the period (.) key. In a message list • To open a highlighted message, press the Enter key.
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. I am not receiving SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging.
4. Type a message. 5. Press the key. 6. Click Send. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackball. Click Send. • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Save a message 1.
3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened.
2. Perform one of the following actions: • To attach a contact, click Attach Contact. Click a contact. • To attach an appointment, click Attach Appointment. Highlight an appointment. Press the Menu key. Click Continue. Save a media file from an MMS message 1. In an MMS message, click a media file. 2. Click one of the following menu items: • Save Picture • Save Audio • Save Ringtone • Save Video Add an appointment to your calendar from an MMS message 1. 2. 3. 4.
Request delivery or read notification for all MMS messages 1. In the device options, click MMS. 2. In the Notifications section, perform one of the following actions: • To send delivery or read notification when a sender requests it, set the Allow Delivery Confirmation and Allow Read Confirmation fields to Yes. • To request delivery or read notification when you send MMS messages, set the Confirm Delivery and Confirm Read fields to Yes. 3. Press the Menu key. 4. Click Save.
• Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save. Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None. Press the Menu key. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes.
3. Click General Options. 4. Perform one of the following actions: • To use one message list for all messages, set the SMS and Email Inboxes field to Combined. • To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Press the Menu key. 6. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save.
3. Select the check box beside one or more message types. 4. Press the Menu key. 5. Click Save. Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options.
Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
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Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball. Create a link for a PIN You can create a link for a PIN in messages, calendar entries, tasks, or memos.
2. Click Clear Field. Highlight a line of text 1. 2. 3. 4. Place the cursor where you want to highlight the line of text. Press the Menu key. Click Select. Roll the trackball up or down. Highlight text character by character 1. 2. 3. 4. Place the cursor where you want to highlight the text. Press the Menu key. Click Select. Roll the trackball left or right. Cancel a text selection 1. With text selected, click the trackball. 2. Click Cancel Selection. Set the cursor speed 1. 2. 3. 4.
4. Click Save. Turn off trackball sounds 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Audible Roll field to Mute. Press the Menu key. Click Save. To turn on trackball sounds again, set the Audible Roll field to Click. Typing input methods About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method.
• To type the second letter on a key, press the letter key twice. Switch typing input methods 1. In the device options, click Language. 2. Perform one of the following actions: • To use the multi-tap input method, set the Input Language field to Multitap. • To use the SureType® input method, set the Input Language field to . 3. Press the Menu key. 4. Click Save. Switch typing input methods when typing 1. Press the Menu key. 2. Click Enable Multitap or Enable SureType.
5. Click Save. Spelling checker Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
Change a word in the custom dictionary 1. 2. 3. 4. 5. 6. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Change the word. Click the trackball. Delete a word from the custom dictionary 1. 2. 3. 4. 5. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Delete.
3. Change the custom word list item. 4. Click the trackball twice. 5. Click Save. Delete a custom word list item 1. 2. 3. 4. In the device options, click Custom Wordlist. Highlight a custom word list item. Press the Menu key. Click Delete. Delete all custom word list items 1. 2. 3. 4. In the device options, click Custom Wordlist. Highlight a custom word list item. Press the Menu key. Click Clear Custom Wordlist. Stop adding items to the custom word list automatically 1.
AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations.
3. Press the Menu key. 4. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice. Turn off AutoText for SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes. Press the Menu key. Click Save. Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, hold the letter key until the capitalized letter appears.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. • To copy highlighted text when typing, press the Alt key and click the trackball. • To paste highlighted text when typing, press the Shift key and click the trackball. Typing troubleshooting I cannot type a password Verify that you are using the multi-tap input method.
Search About search In a message list, you can search for messages using specific criteria that you can save for future use. You can also search for messages by contact or subject. You can use the search application to search for messages, contacts, calendar entries, and tasks on your BlackBerry® device. You can also manage contacts, calendar entries, and tasks from the search results list. Search for messages You can save your search criteria so that you can repeat your search at another time. 1. 2. 3. 4.
Change the status of messages that the search should search for. Type: Change the type of messages that the search should search for. View a list of saved searches 1. 2. 3. 4. In a message list, press the Menu key. Click Search. Press the Menu key. Click Recall. Change a saved search 1. 2. 3. 4. 5. 6. In the list of saved searches, highlight a search. Press the Menu key. Click Edit Search. Edit the search criteria. Press the Menu key. Click Save. Delete a saved search 1.
1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Search for organizer data and messages that contain specific information 1. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for. • In the Name field, type a contact name to search for. 2. Select one or more applications. 3.
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Attachments Attachment basics About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files. If you save an email message that contains an attachment that you have opened, the email message and the attachment are stored in the device memory until you delete the email message.
Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Document attachments Open a password-protected .
Spreadsheet attachments Move to a specific cell 1. 2. 3. 4. In a spreadsheet, click the trackball. Click Go to Cell. Type the cell co-ordinates. Click the trackball. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Switch worksheets 1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet.
• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file attachment, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page. Switch pages in a multi-page .
2. Click Next Slide or Prev Slide. Rotate a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Rotate. Zoom in to or out from a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original slide size, press the Menu key. Click Zoom 1:1. Save a slide 1. 2. 3. 4. When viewing a presentation in slide view, click a slide. Click Save Image. Type a name for the file. Click Save.
Attachment shortcuts • To search for text in an attachment, press Q. In a spreadsheet • To move to a specific cell, press A. • To view the content of a cell, press the Space key. • To switch worksheets, pressO. Highlight a worksheet. Press the Enter key. In a presentation • To switch presentation views, press Z. • To move to the next slide, verify that you are viewing the presentation in slide view. Press 6.
Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network.
4. Set the Delete On field. 5. Press the Menu key. 6. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld. Prerequisites: Wireless data synchronization • Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry® Desktop Software Online Help.
6. Click Save. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online Help.
Empty the deleted items folder on your computer from your device Verify that your BlackBerry®device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and that wireless email reconciliation is turned on. For more information, contact your system administrator. 1. 2. 3. 4. 5. In a message list, press the Menu key. Click Options. Click Email Reconciliation. Press the Menu key. Click Purge Deleted Items.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help. Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer.
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Browser Browser basics About browser configurations The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience. The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser.
View a thumbnail version of a web page 1. On a web page, press the Menu key. 2. Click Page Overview. To close the thumbnail version of the web page, press the Menu key. Click Close. Move to a section of a long web page quickly 1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2. Press any key to close the thumbnail. The section of the web page that you want to view appears on the screen. Move through a web page line by line 1.
2. Click History. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Hide the browser 1. In the browser, press the Menu key. 2. Click Hide. Close the browser 1. In the browser, press the Menu key. 2. Click Close. Links, pictures, and web page addresses View the address for a link or picture 1. On a web page, highlight a link or picture. 2. Press the Menu key. 3.
2. Click Copy Address. To paste the address, press the Menu key. Click Paste. Forward a link or picture from a web page 1. 2. 3. 4. 5. On a web page, highlight a link or picture. Press the Menu key. Click Link Address or Image Address. Click Send Address. Click a message type. To return to the browser after you send the message, press the Escape key. Forward a web page address 1. On a web page, press the Menu key. 2. Click Send Address. 3. Click a message type.
3. Click Browser Configuration. 4. Perform one of the following actions: • To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. • To stop pictures from loading on all web pages, set the Show Images field to No. • To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5. Press the Menu key. 6. Click Save Options. Change the picture quality in the browser Lower-quality pictures take less time to load in the browser. 1. 2. 3. 4. 5. 6.
Save a web page to a message list 1. 2. 3. 4. On a web page, press the Menu key. Click Save Page. Type a title. Click OK. Bookmarks About bookmarks You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want to make the web page available offline and whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark 1. 2.
Forward a bookmark 1. 2. 3. 4. In the bookmark list, highlight a bookmark. Press the Menu key. Click Send Bookmark. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark 1. 2. 3. 4. 5. On a web page, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Delete Bookmark. Add a bookmark folder 1. 2. 3. 4. On a web page, press the Menu key. Click Bookmarks. Press the Menu key. Click Add Subfolder.
Collapse a folder 1. Click a folder with a minus sign (-) beside it. 2. If necessary, click Collapse. Rename a bookmark folder You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder. Delete a bookmark folder You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content.
6. Press the Menu key. 7. Click Add. View web feed content 1. In a web feed, highlight a title. 2. Press the Menu key. 3. Perform one of the following actions: • To view a summary of the story, click Show Description. • To view the full story, click Read Story. To hide a description, highlight a title. Press the Menu key. Click Hide Description.
File a web feed 1. 2. 3. 4. 5. 6. 7. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Move Bookmark. Roll the trackball to the new location. Click the trackball. Delete a web feed 1. 2. 3. 4. 5. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Delete Bookmark. Browser options Clear a browser cache 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Cache Operations.
2. 3. 4. 5. Click Options. Click Browser Configuration. Select the Support JavaScript check box. Press the Menu key. 6. Click Save Options. Set the default browser view You can view web pages in Mobile view or Desktop view. Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer. 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Set the Default View field. Press the Menu key.
1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Browser Configuration. In the Home Page Address field, type a web address. 5. Press the Menu key. 6. Click Save Options. Set the default browser configuration 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Browser. Set the Default browser configuration field. Press the Menu key. Click Save.
5. Press the Menu key. 6. Click Save Options. Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS.
Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak. Allow FIPS Algorithms Only: Set whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms.
5. Perform one of the following actions: • If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. • If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 6. Click OK. 7. Press the Menu key. 8. Click Save.
MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host.
Browser troubleshooting No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for bookmarks When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
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Applications Add an application 1. 2. 3. 4. On a web page, highlight a link for an application. Press the Menu key. Click Download. Click OK. View properties for an application 1. In the device options, click Advanced Options. 2. Click Applications. 3. Click an application. Delete a third-party application 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Press the Menu key. Click Delete.
About upgrading the BlackBerry Device Software You can upgrade the BlackBerry® Device Software over the wireless network, or if you have installed the BlackBerry® Desktop Software on your computer, you can upgrade the BlackBerry Device Software using the application loader tool of the BlackBerry® Desktop Manager. For more information about upgrading using the BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help.
6. Click Rollback Upgrade. Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of available memory on your device, you can remove the previous version manually. 1. 2. 3. 4. 5. 6. In the device options, click Advanced Options. Click Wireless Upgrade. Press the Menu key. Click Upgrade Result. Press the Menu key. Click Purge Rollback.
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Media Media file management About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
5. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward media files that you added. 1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Highlight a media file. Press the Menu key.
1. 2. 3. 4. In the media application, press the Menu key. Click Explore. Navigate to a folder that contains media files. Highlight a media file. 5. 6. 7. 8. Press the Menu key. Click Move. Click a folder. Click Move Here. Change the amount of memory available for media files 1. In the media application, press the Menu key. 2. Click Options. 3.
2. Click Open. Save a song or video from a web page 1. 2. 3. 4. In the browser, click a link for a song or video. Click Save. Type a name for the song or video. Click Save. Record a voice note You can record voice notes that are up to 1 minute long. 1. 2. 3. 4. In the media application, click Voice Notes. Click Record Voice Note. Click the record icon. Perform any of the following actions: • To pause recording, click the pause icon. To resume recording, click the record icon.
2. Click Next Track or Previous Track. Repeat a media file 1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Click a song, video, or voice note. Press the Menu key. Click Repeat. To stop repeating a song, video, or voice note, press the Menu key. Click Repeat. Search for a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3. In the Find field, type part or all of a name for a song, ring tone, video, or voice note.
4. Press the Menu key. 5. Click Save. Keep backlighting on when you play a video 1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Change the Turn Off Automatic Backlighting field to No. Press the Menu key. Click Save. About using a headset You can purchase an optional headset to use with your BlackBerry® device. In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call.
5. Press the Menu key. 6. Click Delete. Change the order of songs or videos in a playlist 1. 2. 3. 4. 5. 6. 7. 8. In the media application, click Music. Click Playlists. Click a playlist. Highlight a song or video. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. View a playlist 1. In the media application, click Music. 2. Click Playlists. 3. Click a playlist. To play a song or video, highlight the song or video. Press the Enter key. Delete a playlist 1. 2. 3.
Pictures View a picture 1. In the media application, click Pictures. 2. Click a category. 3. Click a picture. Add a picture folder 1. 2. 3. 4. 5. 6. In the media application, click Pictures. Click My Pictures. Press the Menu key. Click New Folder. Type a name for the folder. Click Save. Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. 2. 3. 4. Open a picture attachment or highlight a picture on a web page.
2. 3. 4. 5. Click My Pictures. Highlight a picture or picture folder. Press the Menu key. Click Rename. 6. Type a name for the picture or picture folder. 7. Click Save. Delete a picture or picture folder You can only delete pictures or picture folders that you added. 1. 2. 3. 4. 5. In the media application, click Pictures. Click My Pictures. Highlight a picture or picture folder. Press the Menu key. Click Delete. Move a picture You can only move pictures that you added. 1. 2. 3. 4. 5. 6. 7. 8.
3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. View pictures as a slide show 1. 2. 3. 4. 5. In the media application, click Pictures. Click My Pictures. Highlight a picture. Press the Menu key. Click View Slide Show. To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show 1. 2. 3. 4. 5. 6. 7. In the media application, click Pictures.
Pan a picture Verify that you have zoomed in to the picture. In a picture, roll the trackball up or down. Rotate a picture 1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction. Media card options About media cards Insert a microSD media card into your BlackBerry® device to extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures.
To turn off media card encryption, set the Encryption Mode field to None. View the amount of available memory on a media card Verify that media card support is turned on. In the device options, click Media Card. Turn on mass storage mode manually 1. 2. 3. 4. 5. Connect your BlackBerry® device to your computer. In the device options, click Media Card. Verify that the Auto Enable Mass Storage Mode When Connected field is set to No. Press the Menu key. Click Enable USB Mass Storage Mode.
Turn off media card support 1. 2. 3. 4. In the device options, click Media Card. Set the Media Card Support field to Off. Press the Menu key. Click Save. Media shortcuts • To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key. • To play the next song in a category, press N. • To play the previous song in a category, press P. • To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting.
My device does not recognize my media card Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card. My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device.
GPS technology About GPS technology Depending on your wireless service provider, you might be able to use location-based applications and location-based services on your BlackBerry® device to get your GPS location. Location-based applications can use your GPS location to provide you with other locationbased information. For example, a location-based application could use your GPS location to provide you with driving directions.
1. 2. 3. 4. In the device options, click Advanced Options. Click GPS. Change the Location Tracking field to No. Press the Menu key. 5. Click Save. GPS technology troubleshooting I cannot use GPS technology Try performing the following actions: • If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window.
Contacts Contact basics Add a contact 1. In the address book, press the 2. 3. 4. 5. key. Click New Address. Type the contact information. Click the trackball. Click Save. Add a contact from a message, call log, or web page 1. 2. 3. 4. 5. 6. In a message or call log or on a web page, highlight a contact. Press the Menu key. Click Add to Address Book. Type the contact information. Press the Menu key. Click Save.
3. 4. 5. 6. Click Edit. Change the contact information. Click the trackball. Click Save. Delete a contact 1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Delete. About pauses and waits Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).
6. Set a ring tone. 7. Press the Menu key. 8. Click Save. Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, press the Menu key. Click New Group. Type a name for the mailing list. Click the trackball. Click Add Member. Click a contact.
View a mailing list In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the address book, highlight a mailing list. 2. Press the Menu key. 3. Click Delete Group. Caller ID Add a caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select.
Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the address book, highlight a contact. Press the Menu key. Click Edit. Click the caller ID picture. Click Delete Picture. Click the trackball. Click Save. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, press the Menu key. Click Categories. Highlight a category. Press the Menu key. Clear the check box beside the category. Press the Menu key. Click Save. Delete a category 1. 2. 3. 4. 5.
2. Press the Menu key. 3. Perform one of the following actions: • To add a contact to your address book, click Add. • To add all the contacts, click Add All. • • • • To view information for a contact, click View. To delete a contact from the address lookup results, click Delete. To delete the address lookup results, click Delete Lookup. To start a new address lookup, click Lookup. Contact list options Sort contacts or tasks 1. 2. 3. 4. 5. In the address book or the task list, press the Menu key.
1. 2. 3. 4. In an application, press the Menu key. Click Options. If necessary, click General Options. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. View the number of contacts, tasks, or memos stored on your device 1. In the address book, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, tasks, or memos that are stored on your BlackBerry® device.
Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments. Switch calendar views 1. In a calendar, press the Menu key. 2. Click a view. Move around a calendar 1. In a calendar, press the Menu key. 2.
4. Click the trackball. If you have multiple calendars on your BlackBerry®device, the appointment appears in your default calendar. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month).
Meetings Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator. 1. In a calendar, press the Menu key. 2. Click New. 3. Type the meeting information. 4. 5. 6. 7. 8. 9. 10. If the meeting recurs, change the Recurrence field. Click the trackball. Click Invite Attendee. Click a contact.
Change the list of participants for a meeting 1. In a meeting, in the Accepted or Declined field, click a contact. 2. Click one of the following menu items: • Invite Attendee • Change Attendee • Remove Attendee 3. Press the Menu key. 4. Click Save. Send an email message to all meeting participants Verify that you are the meeting organizer. 1. In a meeting, meeting invitation, or meeting response, click the trackball. 2. Click Email All Attendees.
Change the default reminder time for calendar entries 1. 2. 3. 4. 5. In a calendar, press the Menu key. Click Options. Change the Default Reminder field. Press the Menu key. Click Save. Change the start and end time for days 1. 2. 3. 4. 5. In a calendar, press the Menu key. Click Options. Change the Start of Day and End of Day fields. Press the Menu key. Click Save. Change the snooze time for reminders 1. 2. 3. 4. 5. In a calendar or task list, press the Menu key. Click Options.
5. Click Save. Change the first day of the week 1. 2. 3. 4. 5. In a calendar, press the Menu key. Click Options. Change the First Day of Week field. Press the Menu key. Click Save. Hide free time in Agenda view 1. 2. 3. 4. 5. In a calendar, press the Menu key. Click Options. Change the Show Free Time in Agenda View field to No. Press the Menu key. Click Save. View more of the subject line for appointments in Agenda view 1. In the calendar, press the Menu key. 2. 3. 4. 5. Click Options.
2. 3. 4. 5. Click Options. If necessary, click General Options. Change the Confirm Delete field to No. Press the Menu key. 6. Click Save. View the number of calendar entries stored in a calendar 1. 2. 3. 4. In a calendar, press the Menu key. Click Options. Click a calendar. Click Options. The Number of Entries field displays the number of entries that are stored in the calendar.
7. Click Save. Change the calendar that reminds you of appointments Verify that you have multiple calendars on your BlackBerry® device. 1. 2. 3. 4. 5. 6. 7. In a calendar, press the Menu key. Click Options. Click a calendar. Click Options. Change the Show Reminders field. Press the Menu key. ClIck Save. Change the default calendar Verify that you have multiple calendars on your BlackBerry® device. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Default Services.
I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
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Tasks Task basics Create a task 1. 2. 3. 4. 5. 6. 7. In the task list, press the Menu key. Click New. Type the task information. Set a due date for the task. If the task recurs, set the Recurrence field. Press the Menu key. Click Save. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
• To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Forward a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications. Create a category for contacts, tasks, or memos 1. 2. 3. 4. 5. 6.
Delete a category 1. 2. 3. 4. 5. In the address book, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Task list options Sort contacts or tasks 1. 2. 3. 4. 5. In the address book or the task list, press the Menu key. Click Options. Change the Sort By field. Press the Menu key. Click Save. Change the snooze time for reminders 1. 2. 3. 4. 5.
2. 3. 4. 5. Click Options. If necessary, click General Options. Change the Confirm Delete field to No. Press the Menu key. 6. Click Save. View the number of contacts, tasks, or memos stored on your device 1. In the address book, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, tasks, or memos that are stored on your BlackBerry® device.
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Memos Memo basics Create a memo 1. 2. 3. 4. 5. In the memo list, press the Menu key. Click New. Type the memo information. Press the Menu key. Click Save. Change a memo 1. 2. 3. 4. 5. 6. In the memo list, highlight a memo. Press the Menu key. Click Edit. Change the memo information. Click the trackball. Click Save. Forward a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type.
• To stop checking spelling, press the Menu key. Click Cancel Spell Check. Delete a memo 1. In the memo list, highlight a memo. 2. Press the Menu key. 3. Click Delete. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, press the Menu key. Click Categories. Highlight a category. Press the Menu key. Clear the check box beside the category. Press the Menu key. Click Save. Delete a category 1. 2. 3. 4. 5.
View the number of contacts, tasks, or memos stored on your device 1. In the address book, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, tasks, or memos that are stored on your BlackBerry® device.
Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume. If you turn off your device by pressing the Power key, or by clicking Turn Power Off and selecting Turn Off, the alarm is designed to sound at the correct time even if the device is turned off. Turn on the alarm 1. In the alarm, change the Daily Alarm field to On or Weekdays Only. 2.
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Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackball. 3. Perform one of the following actions: • To convert the number from imperial to metric, click To Metric.
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Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
Switch to a paired Bluetooth enabled device during a call Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. 1. During a call, press the Menu key. 2. Click Activate . Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled car kit. 1. 2. 3. 4. 5. In the device options, click Bluetooth.
Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a paired Bluetooth® enabled device. Click Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the Menu key. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1. In the device options, click Bluetooth. 2. Click a Bluetooth enabled device. 3. Click Delete Device.
Make your BlackBerry device discoverable 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Discoverable field to Yes. Press the Menu key. Click Save. Change the pairing name for your BlackBerry device 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. In the Device Name field, type a name for your BlackBerry® device. Press the Menu key. Click Save. Turn off Bluetooth connection notification 1. 2. 3. 4. 5. 6.
Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for field, try typing 0000. My list of paired Bluetooth enabled devices does not appear Try performing the following actions: • Verify that Bluetooth® technology is turned on.
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Date and time Set the date and time 1. 2. 3. 4. In the device options, click Date/Time. Set the date and time. Press the Menu key. Click Save. Get the date and time from the wireless network automatically 1. In the device options, click Date/Time. 2. Change the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, change the Date/Time Source field to Network.
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Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notification profiles or create new ones.
5. Change the notification profile. 6. Press the Menu key. 7. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Delete. Set the same ring tone for all notification profiles 1. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones.
Silence your device In the profile list, perform one of the following actions: • To receive LED notification only, click Quiet. • To receive vibrate notification only, click Vibrate. • To turn off all notification, including notification profile exceptions and LED notification, click Off. View a list of saved ring tones 1. 2. 3. 4. 5. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones.
Turn off Bluetooth connection notification 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the LED Connection Indicator field to Off. Press the Menu key. Click Save. To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes. Turn on wireless coverage notification 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save.
6. 7. 8. 9. Click Add Name. Click a contact. To add another contact, repeat steps 5 through 7. Set the Use Profile field to the notification profile on which the exception should be based. 10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tone. 11. Press the Menu key. 12. Click Save. Change the order of notification profile exceptions 1. 2. 3. 4. 5. 6. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Move.
Delete a notification profile exception 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Delete. About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From ".
I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field.
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BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact. 3. Perform one of the following actions: • If the contact is not in your address book, highlight [Use Once]. Press the Menu key. Click Request by Email or Request by PIN. Type an email address or PIN. Press the Enter key.
• Decline. • Remove. Note: If you select Remove, the sender of the invitation does not receive confirmation that your address is a correct address. Turn off invitation forwarding options If you turn off invitation forwarding, contacts you invite can only accept invitations from the original email address or PIN that you sent the invitation to. If those contacts try to accept the invitation from a different email address or PIN, their acceptance is rejected. 1. 2. 3. 4. 5.
4. Click OK. Move a contact to a group 1. 2. 3. 4. In BlackBerry® Messenger, on the contact list screen, highlight a contact. Press the Menu key. Click Move Contact. Click a group. Note: A contact can only be in one group at a time. If you move a contact to a group, the contact is moved out of the group it was in originally. Rename a group 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the contact list screen, highlight a group. Press the Menu key. Click Rename Group. Type a name for the group. Click OK.
Open a conversation Conversations appear in the conversation list and the main message list. 1. In BlackBerry® Messenger, in the conversation list, highlight a contact. 2. Click the trackball. Add an emoticon 1. When composing a message, press the Symbol key three times. 2. Click an emoticon. Send a file to a contact 1. During a BlackBerry® Messenger conversation, click the trackball. 2. Click Send a File. 3. Perform one of the following actions: • To send a picture to a contact, click Image.
4. Press the Menu key. 5. Click Save. To view conversations in the main message list again, set the Show Conversations in Message List field to Yes. Start a conference 1. 2. 3. 4. In BlackBerry® Messenger, during a conversation, press the Menu key. Click Invite. In the drop-down list, click a contact. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1.
3. Click one of the following menu items: • Available. • Unavailable. 4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert.
Display and keyboard Backlighting About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment. Set the brightness of the backlighting 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Backlight Brightness field. Press the Menu key. Click Save. Set how long backlighting remains on 1. 2. 3.
4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. Download a Home screen background Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click Pictures. Click My Pictures. Press the Menu key. Click Download Images. Set the display font 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the font fields. Press the Menu key. Click Save.
• To move the application icon, roll the trackball to the new location. Click the trackball. • To move the application icon into an application folder, click an application folder. • To move the application icon out of an application folder, click the Up folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons. 1. 2. 3. 4. On the Home screen, press the Menu key. Highlight an application icon. Press the Menu key. Click Hide Application.
2. Set the Key Rate field. 3. Press the Menu key. 4. Click Save. Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Convenience Key Opens fields. Press the Menu key. Click Save.
Delete a theme You can only delete themes that you have downloaded to your BlackBerry® device. 1. 2. 3. 4. In the device options, click Theme. Highlight a theme. Press the Menu key. Click Delete. Download a theme Verify that your wireless service provider supports this feature. 1. In the device options, click Theme. 2. Press the Menu key. 3. Click Download Themes.
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Language Change the display language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Change the Language field. Press the Menu key. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager.
Switch typing input methods 1. In the device options, click Language. 2. Perform one of the following actions: • To use the multi-tap input method, set the Input Language field to Multitap. • To use the SureType® input method, set the Input Language field to . 3. Press the Menu key. 4. Click Save. Turn off the shortcut for switching typing input languages Verify that your BlackBerry® Device Software supports multiple languages.
Set display options for contacts You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. 2. 3. 4. In the device options, click Language. Set the Name Display field to Last name, First name. Press the Menu key. Click Save. To sort your contacts by first name, set the Name Display field to First name Last name.
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Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.
Turn on wireless coverage notification 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. Check the wireless coverage level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check coverage.
Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that you have turned on the connection to the wireless network. • If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.
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Power and battery Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key.
• • • • Turn off the connection to a wireless network when you are not in a wireless coverage area. Delete the original message when you send a reply. Lower the brightness of the backlighting. Turn off the flash in the camera. • Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. • Charge your device regularly.
Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. Set a device password 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings.
Set a limit for device password attempts 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Number of Password Attempts field. Press the Menu key. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords.
3. Set the random password fields. 4. Press the Menu key. 5. Click Save Options. View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper 1. 2. 3. 4. 5. 6. In the password keeper, highlight a password. Press the Menu key. Click Edit. Change the password information. Click the trackball. Click Save. Hide passwords in the password keeper 1. In the password keeper, press the Menu key. 2. Click Options. 3. Set the Show Password field to No. 4.
3. Click Delete. Change the password keeper password 1. In the password keeper, press the Menu key. 2. Click Change password. Copy a password 1. In the password keeper, highlight a password. 2. Press the Menu key. 3. Click Copy Username or Copy Password. To clear the clipboard, press the Menu key. Click Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. 2. 3. 4. In the password keeper, press the Menu key. Click Options.
When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key. Protect your device data Verify that you have set a BlackBerry® device password. 1. 2. 3. 4. 5. 6. In the device options, click Security Options. Click General Settings. Set the Content Protection field to Enabled.
About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on. If content compression and content protection are turned on, your device compresses device data before encrypting it.
• To prevent your device from deleting sensitive data from the device memory when your device remains idle for a specified period of time, change the Clean When Idle field to No. • To change how long your device waits after you stop using it before it deletes sensitive data from the device memory, change the Idle Timeout field. 4. Press the Menu key. 5. Click Save. Delete sensitive application data from the device memory 1. 2. 3. 4. In the device options, click Security Options. Click Memory Cleaning.
About two-factor authentication Two-factor authentication, which requires an item that you have (for example, a smart card) and an item that you know (for example, a pass phrase), is designed to provide additional security for your BlackBerry® device. You can use a smart card for two-factor authentication when you log in to your device, or you can use a software token for two-factor authentication when you use your device with RSA® software as a hardware token.
Prerequisites: Smart password entry • Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device. • Verify that two-factor authentication is turned on. Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card password based on the smart password filter that your device applies to password fields. 1. 2. 3. 4. 5.
Software tokens About software tokens You might need a software token to log in to a VPN or to connect to your organization's network using a Wi-Fi® network. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your system administrator. Change the PIN for a software token on your device 1. 2. 3. 4. In the device options, click Security Options. Click Software Tokens. Click a software token.
Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.
1. 2. 3. 4. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Press the Menu key. 5. Perform one of the following actions: • To set permissions for the highlighted third-party application, click Edit Permissions. • To set permissions for all third-party applications, click Edit Default Permissions. 6. 7. 8. 9. Expand Connections, Interactions, or User Data. Change the permission fields. Press the Menu key. Click Save.
Set whether third-party applications can turn on or turn off your device or change device options, such as display options. Module Management: Set whether third-party applications can add or delete application modules or access module information such as an application name or version. Keystroke Injection: Set whether third-party applications can simulate actions, such as pressing a key on your device.
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BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds. BrickBreaker capsules Long: This capsule makes the paddle longer. Slow: This capsule slows down the ball.
BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker • To move the paddle, roll the trackball. • To release the ball in catch mode, press the Space key. • To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key.
Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores.
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Service books About service books Service books determine which services are available on your BlackBerry® device. Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager. Accept a service book 1. 2. 3. 4. 5.
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Troubleshooting BlackBerry basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact. • Use standard pronunciation rules when you say a voice command.
• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more. • Adapt digit dialing to improve voice recognition of numbers. Camera troubleshooting I cannot save pictures Your BlackBerry® device memory or media card might not have enough available memory to save pictures.
• Generate an encryption key. • Verify that data service is turned on. • Resend the message. I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
I cannot attach a file to an MMS message Try performing the following actions: • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). • Verify that the file size does not exceed 300 KB. • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. To view the slide, highlight the slide. Click the trackball. Click Retrieve. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually.
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.
I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry® Desktop Manager.
I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
• Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your system administrator or your wireless service provider. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that you have turned on the connection to the wireless network.
Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem. Run a diagnostic report 1. 2. 3. 4. 5.
3. 4. 5. 6. Click Diagnostics Test. Highlight a report. Press the Menu key. Click Delete or Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test.
Glossary ADN abbreviated dialing number APN access point name BCC blind carbon copy CC carbon copy CMIME Compressed Multipurpose Internet Mail Extensions FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IP Internet Protocol LED light-emitting diode mass storage mode Mass storage mode is a mode that allows you to transfer files between your media card and your computer when you connect your BlackBerry device to your computer.
PIN personal identification number SDN service dialing number S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SSL Secure Sockets Layer SMSC Short Message Service Center TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype WAP Wireless Application Protocol white balance White balance is an option in the camera application that corrects the color tone of the picture by adjusting to the light source.
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