User Guide BlackBerry Pearl 8220 Smartphone Version: 4.
SWD-438151-0708044349-001
Contents Shortcuts.................................................................................................................................................................................................................................................9 BlackBerry basics shortcuts...........................................................................................................................................................................................................................
Message list options......................................................................................................................................................................................................................................56 Message shortcuts...........................................................................................................................................................................................................................................
Browser shortcuts............................................................................................................................................................................................................................................11 Browser troubleshooting..............................................................................................................................................................................................................................
Language..............................................................................................................................................................................................................................................161 Change the display language.....................................................................................................................................................................................................................
Synchronization troubleshooting...............................................................................................................................................................................................................178 Bluetooth technology........................................................................................................................................................................................................................181 Bluetooth technology basics...
Find information about wireless coverage indicators...........................................................................................................................................................................209 Turn off a wireless connection .................................................................................................................................................................................................................209 Network connection indicators.............
Password keeper..........................................................................................................................................................................................................................................230 Encryption.....................................................................................................................................................................................................................................................
User Guide 8 Shortcuts
User Guide Shortcuts Shortcuts BlackBerry basics shortcuts • • • • • • • • To move the cursor, roll the trackball. To move back a screen, press the Escape key. To move to a list item or menu item, type the first letter of the item. To select or clear a check box, press the Space key. To view available values in a field, press the Alt key. To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
User Guide • To move to the last cursor position after you close and reopen a received email message or PIN message, press 5. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press the comma (,) key. • To view received messages, press the Alt key and 3. • To view call logs, press the Alt key and the period (.) key. • To view voice mail messages, press the Alt key and 7.
User Guide • • • • • • • Shortcuts To pan left in a picture, press 4. To return to the center of a picture, press 5. To zoom in to a picture, press 3. To zoom out from a picture, press 9. To zoom in as much as possible to a picture, press 1. To zoom out from a picture as much as possible, press 7. To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key. Media shortcuts • • • • • • • • • • • To pause a video or song, press the Mute key.
User Guide • • • Shortcuts To move down a screen, press 9. To move to the top of a web page, press 1. To move to the bottom of a web page, press 7. Calendar shortcuts For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. • To schedule an appointment, press the period (.) key. • To move to the next day, week, or month, press 9. • To move to the previous day, week, or month, press 3. • To move up an hour in Day view or Week view, press 2.
User Guide Shortcuts Search shortcuts • • • To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in an attachment, press Q. To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press Q. Map shortcuts • • • • • • To zoom in to a map, press L. To zoom out from a map, press O. To move to the next direction on a route, press 6.
User Guide 14 Phone
Phone User Guide Phone Phone basics Find your phone number In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen. Make a call 1. On the Home screen or in the phone application, perform one of the following actions: • Type a phone number. • Type part of a contact name. Highlight a contact or phone number. 2. Press the key.
User Guide Phone Turn on the speakerphone During a call, press the period (.) key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device. To turn off the speakerphone, press the period (.) key again. Related topics Bluetooth technology, 181 Dial an extension 1. Press the X key. 2. Type the extension number.
User Guide Phone About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.
User Guide Phone 4. Change the Default Call Volume field. 5. Press the Menu key. 6. Click Save. Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. During a call, press the Menu key. 2. Click Enhance Call Audio. 3. Select a bass or treble option. Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. In the phone application, press the Menu key. 2. Click Options. 3.
User Guide Phone Speed dial Set up speed dial for a contact 1. 2. 3. 4. 5. In the phone application, press the Menu key. Click View Speed Dial List. Click an unassigned key. Click New Speed Dial. Click a contact. To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact. Change the contact assigned to a speed dial key 1. 2. 3. 4. 5. In the phone application, press the Menu key.
User Guide Phone You can dial extensions only within your company. Say "Call extension" and the extension number. Related topics Set options for dialing extensions, 29 Check a status using a voice command You can check your active phone number, the wireless coverage level, and the battery power level using a voice command. 1. In the voice dialing application, wait for the sound. 2. Perform any of the following actions: • To check your active phone number, say "Check my phone number.
User Guide Phone Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options. 1. In the device options, click Voice Dialing. 2. Perform any of the following actions: • To turn off playback for phone numbers, set the Digit Playback field to Disabled. • To turn off playback for contacts, set the Name Playback field to Disabled.
User Guide Phone Place a call on hold, 15 Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Speak privately with a contact during a conference call Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. 1. During a conference call, press the Menu key. 2. Click Split Call. 3. Click a contact.
User Guide Phone 8. Press the Menu key. 9. Click Crop and Save. Change the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. In the contact list, highlight a contact. Press the Menu key. Click Edit. Highlight the caller ID picture. Press the Menu key. Click Replace Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Press the Menu key. Click Crop and Save. Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8.
User Guide 3. Click Call Logging. 4. Select an option for a call log type. To hide call logs in a message list, select the None option. Add notes to a call log 1. 2. 3. 4. 5. 6. 7. 8. In the phone application, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Add Notes. Type call notes. Press the Menu key. Click Save. Change call log notes 1. 2. 3. 4. 5. 6. 7. 8. In the phone application, highlight a call log. Press the Menu key. Click View History.
User Guide Phone 8. Press the Menu key. 9. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card for this service. 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options. Click Call Waiting. Change the Call Waiting Enabled field to Yes. Press the Menu key. Click Save. To turn off call waiting, change the Call Waiting Enabled field to No.
User Guide Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card for this service. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone application, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click New Number. Type a phone number. Press the Enter key. Press the Menu key. Click Close. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1.
User Guide Phone Call blocking About call blocking You can block all incoming calls or block incoming calls only when you roam to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network. Block calls • • 1. 2. 3. 4. 5. 6. 7.
User Guide Phone If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list. Turn on fixed dialing • • 1. 2. 3. 4. 5. 6. 7. Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
User Guide Phone 8. Press the Menu key. 9. Click Save. Delete a contact from your fixed dialing list 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Delete. Smart dialing About smart dialing You can change smart-dialing options to specify a default country code and area code for phone numbers.
User Guide 5. 6. 7. 8. Phone Set how long your BlackBerry® device waits before dialing an extension. In the Extension Length field, set the default length for extensions. Press the Menu key. Click Save. TTY support About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices.
User Guide Phone If your SIM card supports more than one phone number, and you are on a call, you cannot receive a call from the phone number that you are not using. Any calls to the phone number that you are not using will receive a busy signal or will be sent to voice mail. If you have a BlackBerry MVS Client phone number and another phone number, you can receive calls to either phone number even when you are on a call.
User Guide Phone • To request that your phone number is displayed, change the Restrict My Identity field to Never. • To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 5. Press the Menu key. 6. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1.
User Guide Phone About telecoil mode In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on telecoil mode 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click Hearing Aid Mode. Change the Mode Enabled field to Telecoil. Press the Menu key. Click Save. The H-T telecoil indicator appears in the device status section of the screen.
User Guide Phone • If you are not receiving calls, verify that call blocking and call forwarding are turned off. • Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
User Guide Phone Related topics Set the matching sensitivity level for voice commands, 21 Improve voice recognition of numbers, 21 I cannot make a conference call If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider.
User Guide 36 Messages
User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key.
User Guide Messages Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field.
User Guide Messages Related topics Search for contacts in your organization's address book, 124 Mailing lists, 126 Send a PIN message 1. In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: • Type a PIN. Click the trackball. • Type a contact name. Click the trackball. • Type part of a contact name. Click a contact. 4. Type a message. 5. Press the Menu key. 6. Click Send.
User Guide Messages 6. Click Send. Related topics Mailing lists, 126 View the size of an MMS message before sending it, 56 Reply to a message 1. In a message, press the Menu key. 2. Click Reply or Reply to All. Forward a message You cannot forward MMS messages that contain content that is copyright protected. 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type.
User Guide Messages Save a message 1. In a message, press the Menu key. 2. Click Save. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, in an attachment, or on a web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next.
User Guide Messages • To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Email messages Email message basics Send an email message 1. 2. 3. 4. 5. 6. In a message list, press the key. Click Compose Email.
User Guide Messages Add, change, or delete an email message folder You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network. If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry® Desktop Manager.
User Guide 6. 7. 8. 9. Messages Click Folder Redirection. Clear the check box beside the Sent Items folder. Press the Menu key. Click Save. Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters.
User Guide Messages Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
User Guide Messages 8. Press the Menu key. 9. Click Save. Prioritize email message filters 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. Delete an email message filter 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key.
User Guide Messages 9. Click Save. To turn off the out-of-office reply, change the Use Out Of Office Reply field to No. Request delivery or read confirmation for email messages Depending on your wireless service provider, this feature might not be supported. 1. 2. 3. 4. 5. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service.
User Guide Messages 5. Press the Menu key. 6. Click Save. Receive only the first section of long email messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Auto More field to No. Press the Menu key. Click Save. To download more of an email message, press the Menu key. Click More or More All. Change the email address that you use to send messages or meeting invitations 1. 2. 3. 4. 5. In the device options, click Advanced Options.
User Guide Messages When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message. Find your PIN In the device options, click Status. Send a PIN message 1. In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: • Type a PIN. Click the trackball. • Type a contact name. Click the trackball. • Type part of a contact name. Click a contact. 4. Type a message. 5. Press the Menu key.
User Guide Messages Find your SMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number. If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number.
User Guide Messages Store SMS text messages on your SIM card Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list. 1. In the device options, click SMS. 2. Set the Leave Messages On SIM Card field to Yes. 3. Press the Menu key. 4. Click Save.
User Guide Messages Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages.
User Guide Messages Rename a cell broadcast channel 1. 2. 3. 4. 5. 6. 7. In the device options, click Advanced Options. Click Cell Broadcast. Highlight a cell broadcast channel. Press the Menu key. Click Set Nickname. Type a name for the cell broadcast channel. Click OK. MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files.
User Guide Mailing lists, 126 View the size of an MMS message before sending it, 56 Create a slide show in an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: • To add text to a slide, highlight the empty field below the attachment.
User Guide Messages 3. Click View Appointment. 4. Press the Menu key. 5. Click Add To Calendar. Add a contact to your contact list from an MMS message 1. 2. 3. 4. 5. In an MMS message, highlight a vCard® attachment. Press the Menu key. Click View Attachment. Press the Menu key. Click Add Contact. Save a media file from an MMS message 1. In an MMS message, press the Menu key. 2.
User Guide Messages View the size of an MMS message before sending it 1. In an MMS message, press the Menu key. 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. 2. 3. 4. In the device options, click MMS. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. Press the Menu key. Click Save. Block MMS messages 1. 2. 3. 4. In the device options, click MMS.
User Guide Messages Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
User Guide Messages About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.
User Guide Messages View call logs in a message list 1. 2. 3. 4. In the phone application, press the Menu key. Click Options. Click Call Logging. Select an option for a call log type. To hide call logs in a message list, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator. 1.
User Guide 7. 8. 9. 10. • Add PIN Type the contact information. Press the Enter key. Press the Menu key. Click Save. Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To forward a message, press the period (.) key.
User Guide Messages S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
User Guide Messages Attach a certificate to a message You can attach a certificate to email messages and PIN messages. 1. When composing a message, press the Menu key. 2. Click Attach Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate. 1.
User Guide Messages 2. Press the Menu key. 3. Click Import Server. View the certificate used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the Menu key. 3. Click Display Sender's Certificate or Display Encryption Certificate. View encryption information for a weakly encrypted message 1. In a weakly encrypted message, highlight the encryption status indicator. 2. Press the Menu key. 3. Click Encryption Details.
User Guide Messages Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. : The message is strongly encrypted. : The message is weakly encrypted.
User Guide Messages About message classifications If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.
User Guide 2. 3. 4. 5. Messages Click S/MIME. Change the Request S/MIME Receipts field to Yes. Press the Menu key. Click Save. Turn off the prompt that appears before an S/MIME-protected message is truncated 1. 2. 3. 4. 5. In the device options, click Security Options. Click S/MIME. Change the Warn about truncated messages field to No. Press the Menu key. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes.
User Guide Messages You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server. PGP protected messages PGP protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device.
User Guide Messages 5. Click Continue. Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically. 1.
User Guide Messages View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the Menu key. 3. Click Display Sender's PGP Key or Display Encryption PGP key. PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. : The message is strongly encrypted. : The message is weakly encrypted.
User Guide Messages PGP protected message options Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages. 1. In the device options, click Security Options. 2. Click PGP. 3. Change the Default Key field. 4. Press the Menu key. 5. Click Save. Change options for downloading attachments in encrypted messages 1.
User Guide Messages If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.
User Guide Messages Turn off the prompt that appears when you use a PGP key that is not recommended for use 1. 2. 3. 4. 5. In the device options, click Security Options. Click PGP. Change the Warn about problems with my PGP keys field to No. Press the Menu key. Click Save. To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.
User Guide Messages • Generate an encryption key. • Verify that data service is turned on. • Resend the message. Related topics Find information about wireless coverage indicators, 209 Change a contact, 124 Generate an encryption key, 234 Turn off data service, 211 Resend a message, 40 I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
User Guide Messages I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported. Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • Verify that fixed dialing is turned off.
User Guide Messages HTML email messages do not appear correctly Try performing the following actions: • To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. • Wait for a short period of time. Your device receives long messages and attachments in sections. • Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.
User Guide Messages Related topics View a list of saved searches, 173 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options.
User Guide Attachments Attachments Attachment basics About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files. If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in the device memory until you delete the email message.
User Guide 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In an attachment, click a link. 2. Click one of the following menu items: • Get Link • Retrieve To return to the attachment, press the Escape key. View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment. 1.
User Guide Attachments Document attachments Open a password-protected .pdf file attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. When the "Password protected document" message appears, press the Escape key. 2. Press the Menu key. 3. Click Password. 4. Type the password. 5.
User Guide Attachments View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Switch worksheets 1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet. Change the size of a column In a spreadsheet, perform one of the following actions: • To change the size of a column, click the column label. Click a size. • To view all the text in a column, click the column label. Click Fit.
User Guide Attachments Switch pages in a multi-page .tif file attachment 1. In a multi-page .tif file attachment, press the Menu key. 2. Click Next Page or Prev Page. Presentation attachments Switch presentation views 1. In a presentation, press the Menu key. 2. Perform one of the following actions: • To view text only, click View Text. • To view text and slides, click View Both. To view the presentation in its original format, click View Slides. Switch slides 1. In a presentation, press the Menu key.
User Guide Attachments vCard contact attachments About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
User Guide Attachments A message or attachment does not appear or is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. • If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
User Guide 84 Camera and video camera
User Guide Camera and video camera Camera and video camera Take a picture 1. In the camera, if necessary, to zoom in to or out from a subject, roll the trackball up or down. 2. To take a picture, click the trackball. Note: The approximate number of pictures that you can save to the device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry® device to save more pictures.
User Guide Camera and video camera Camera and video camera options Change the picture size The larger the picture, the more memory the picture requires. 1. In the camera, press the Menu key. 2. Click Options. 3. Change the Picture Size field. 4. Press the Menu key. 5. Click Save. Set picture quality You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires. 1. 2. 3. 4. 5. In the camera, press the Menu key.
User Guide Camera and video camera 2. Click Options. 3. Perform any of the following actions: • In the camera, change the Store Pictures and Folder fields. • In the video camera, change the Folder field. 4. Press the Menu key. 5. Click Save. Change options to compensate for different lighting conditions in pictures or videos 1. In the camera or video camera, press the Menu key. 2. Click Options. 3.
User Guide Camera and video camera Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture or video to your device memory, delete old data or messages from your device. • If you are trying to save a picture or video on your media card, delete old media files.
User Guide Media Media Transferring and downloading media files About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device. If you connect your device to your computer, you can transfer files quickly between your media card and your computer using mass storage mode.
User Guide Media 3. Type a name for the song or video. 4. Click Save. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. 1. 2. 3. 4. 5. In the media application, click a media type. Press the Menu key. Click Receive Using Bluetooth. Click Yes. Click Save.
User Guide Media Playing media files and recording voice notes Play a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3. Click a song, ring tone, video, or voice note. Note: To view other songs or videos while playing a song or video, press the Menu key. Click Music Library or Video Library. To stop playing a media file, click the stop icon.
User Guide 2. Click Next Track or Previous Track. Search for a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3. In the Find field, type part or all of a name for a song, ring tone, video, picture, or voice note. Switch applications during a song 1. Press the End key. 2. Click an application. To return to the media application, press the Menu key. Click Now Playing. Record a voice note 1. In the voice notes application, click the record icon. 2.
User Guide Media Keep backlighting on when you play a video By default, the backlighting for the screen and keyboard is designed to turn off after a period of time to conserve battery power. 1. In the media application, press the Menu key. 2. Click Options. 3. Change the Turn Off Auto Backlighting field to No. 4. Press the Menu key. 5. Click Save. About using a headset You can purchase an optional headset to use with your BlackBerry® device.
User Guide Media 10. Press the Menu key. 11. Click Save. Change a standard playlist 1. 2. 3. 4. 5. 6. In the media application, click Music. Click Playlists. Highlight a standard playlist. Press the Menu key. Click View. Perform any of the following actions: • To add a song, press the Menu key. Click Add Songs. Click a song. • To change the order of songs, highlight a song. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. • To delete a song, highlight a song.
User Guide Media Rename a playlist 1. 2. 3. 4. 5. 6. 7. In the media application, click Music. Click Playlists. Highlight a playlist. Press the Menu key. Click Rename. Type a name for the playlist. Click Save. Delete a playlist 1. 2. 3. 4. 5. In the media application, click Music. Click Playlists. Highlight a playlist. Press the Menu key. Click Delete. View properties for a media file 1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Highlight a media file.
User Guide 5. 6. 7. 8. Press the Menu key. Click Rename. Type a name for the file. Click Save. Move a media file You can only move songs, ring tones, videos, or voice notes that you added. 1. In the media application, press the Menu key. 2. Click Explore. 3. Navigate to a folder that contains media files. 4. Highlight a media file. 5. Press the Menu key. 6. Click Move. 7. Navigate to the new location. 8. Click a folder. 9. Click Move Into.
Media User Guide 2. Click a category. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. View pictures as a slide show A slide show displays all pictures in a category or folder. 1. In the media application, click Pictures. 2. Click a category. 3. If necessary, click a folder. 4. Highlight a picture. 5. Press the Menu key. 6. Click View Slide Show.
User Guide Pan a picture To perform this task, you must zoom in to the picture. In a picture, roll the trackball. To close the picture, press the Escape key once in the camera or twice in the media application. Rotate a picture 1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction. Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1.
User Guide Media Rename a picture or picture folder You can only rename pictures or picture folders that you transferred to your BlackBerry® device. 1. In the media application, click Pictures. 2. Click a category. 3. Highlight a picture or picture folder. 4. Press the Menu key. 5. Click Rename. 6. Type a name for the picture or picture folder. 7. Click Save. Move a picture You can only move pictures that you added. 1. In the media application, click Pictures. 2. Click a category. 3. Highlight a picture.
User Guide Media Format a media card If you format a media card, all the files on the media card are deleted. 1. In the device options, click Memory. 2. Press the Menu key. 3. Click Format. View the amount of available memory To view the amount of memory available for application data or for storing files on a media card, in the device options, click Memory.
User Guide Media Turn off mass storage mode 1. 2. 3. 4. In the device options, click Memory. Change the Mass Storage Mode Support field to Off. Press the Menu key. Click Save. Turn off the mass storage mode prompt 1. 2. 3. 4. In the device options, click Memory. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No. Press the Menu key. Click Save. Media shortcuts • • • • • • • • • • • To pause a video or song, press the Mute key.
User Guide Media • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device.
User Guide Browser Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. In the browser, perform one of the following actions: • If a web address field appears on the screen, type a web address. • If a web address field does not appear on the screen, press the key. Click Go To.
User Guide Move through a web page line by line 1. On a web page, press the Menu key. 2. Click Select Mode. To select only links and fields as you move through a web page, press the Menu key. Click View Mode. Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save Page. 3. Click OK. Stop loading a web page 1.
User Guide Browser Close the browser 1. In the browser, press the Menu key. 2. Click Close. Viewing, copying, and forwarding addresses View the address for a web page 1. On a web page, press the Menu key. 2. Click Page Address. View the address for a link or picture 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. Copy an address for a web page, link, or picture 1.
User Guide Browser Viewing pictures and playing media files Play a song or video on a web page 1. In the browser, click a link for a song or video. 2. Click Open. Save a song or video from a web page 1. 2. 3. 4. In the browser, click a link for a song or video. Click Save. Type a name for the song or video. Click Save. View a full picture on a web page 1. On a web page, highlight or pause on a picture. 2. Press the Menu key. 3. Click Full Image. Zoom in to or out from a picture 1.
User Guide Browser 5. Click Add. If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online. Change a bookmark for a web page 1. 2. 3. 4. 5. 6. 7. On a web page, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Edit Bookmark. Change the bookmark. Click Accept. Send a bookmark for a web page 1. 2. 3. 4. 5. 6. On a web page, press the Menu key. Click Bookmarks. Highlight a bookmark.
User Guide 3. 4. 5. 6. 7. Browser Highlight a bookmark. Press the Menu key. Click Move Bookmark. Roll the trackball to the new location. Click the trackball. Rename a bookmark folder for web pages You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder. Delete a bookmark folder for web pages You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder.
User Guide Browser View web feed content 1. In a web feed, highlight a title. 2. Press the Menu key. 3. Perform one of the following actions: • To view a summary of the story, click Show Description. • To view the full story, click Read Story. To hide a description, highlight a title. Press the Menu key. Click Hide Description.
User Guide 7. Click the trackball. Delete a web feed 1. 2. 3. 4. 5. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Delete Bookmark. Browser options Change the default browser view 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Change the Default View field. Press the Menu key. Click Save Options.
User Guide Browser 6. Click Save Options. Change options for pictures and animation on web pages 1. In the browser, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To stop displaying pictures, click Browser Configuration. Change the Show Images field. • To change the quality of pictures, click General Properties. Change the Image Quality field. • To change the number of times that animated graphics repeat, click General Properties. Change the Repeat Animations field. 4.
User Guide Browser Receive a prompt before closing the browser or running a script 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click General Properties. Select any of the following check boxes: • Prompt Before Closing Browser On Escape • Prompt Before Closing Modified Pages • Prompt Before Running WML Scripts 5. Press the Menu key. 6. Click Save Options. Clear a browser cache 1. 2. 3. 4. 5. In the browser, press the Menu key. Click Options. Click Cache Operations.
User Guide Browser Set the default browser configuration 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Browser. Set the Default browser configuration field. Press the Menu key. Click Save. Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server.
User Guide Browser Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers. Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128bit encryption or 56-bit encryption, change this field to Allow Weak.
User Guide Browser 2. 3. 4. 5. Click TLS. Press the Menu key. Click Add Host. Perform one of the following actions: • If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. • If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 6. Click OK. 7. Press the Menu key. 8. Click Save.
User Guide Browser MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host.
User Guide Browser Browser troubleshooting No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. I cannot set up automatic synchronization for bookmarks When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
User Guide 118 Date, time, and alarm
User Guide Date, time, and alarm Date, time, and alarm Set the date and time 1. 2. 3. 4. 5. 6. 7. 8. In the clock, press the Menu key. Click Options. Click Set Time. Click the Time field. Roll the trackball to select a time. Click the Time field. Press the Menu key. Click Save. Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the clock, press the Menu key. Click Options.
User Guide Date, time, and alarm Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. In the clock, press the Menu key. 2. Click Options. 3. Set the Clock Face, Stopwatch Face or Timer Face fields. 4. Press the Menu key. 5. Click Save. Display a second time zone You can display a second clock to show another time zone. For example, you can see the local time and your home time while you are traveling. 1. In the clock, press the Menu key. 2. Click Options. 3.
User Guide Date, time, and alarm Turn on the alarm 1. 2. 3. 4. In the clock, press the Menu key. Click Set Alarm. Roll the trackball over the text beside the alarm time to highlight On or Weekdays. Press the Escape key. In the device status section of the Home screen, a clock indicator appears. Related topics Turn off your device, 221 Silence the alarm • • If snooze is not turned on, press any key. If snooze is turned on, click Snooze. Change alarm notification options 1. 2. 3. 4. 5.
User Guide Date, time, and alarm 6. Click Start. If you exit the clock application, the timer continues to count down. Change timer notification options 1. 2. 3. 4. 5. In the clock, press the Menu key. Click Options. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate fields. Press the Menu key. Click Save. Date, time, and alarm troubleshooting The time on my device is incorrect 1. In the clock options, click Set Time. 2.
User Guide Personal organizer Personal organizer Contacts Contact basics Add a contact 1. In the contact list, click Add Contact. 2. Type the contact information. 3. Press the key. 4. Click Save. Add a contact from a message, call log, or web page 1. 2. 3. 4. 5. 6. In a message, a call log, or on a web page, highlight a contact. Press the Menu key. Click Add to Contacts. Type the contact information. Press the Menu key. Click Save.
User Guide 2. 3. 4. 5. Personal organizer Click Add Pause or Add Wait. Type the additional numbers. Press the Menu key. Click Save. View a contact In the contact list, click a contact. Change a contact 1. 2. 3. 4. 5. 6. In the contact list, highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a contact 1. In the contact list, highlight a contact. 2. Press the Menu key. 3. Click Delete.
User Guide Personal organizer Customizing contacts About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From ".
User Guide 8. 9. 10. 11. 12. Press the Menu key. Click Select. Center the picture in the box. Press the Menu key. Click Crop and Save. Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. In the contact list, highlight a contact. Press the Menu key. Click Edit. Highlight the caller ID picture. Press the Menu key. Click Delete Picture. Press the Menu key. Click Save. Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages.
User Guide Personal organizer • Add Member • Change Member • Delete Member 6. Press the Menu key. 7. Click Save Group. Note: When you delete a contact from a mailing list, the contact remains in your contact list. View a mailing list In the contact list, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the contact list, highlight a mailing list. 2. Press the Menu key. 3. Click Delete Group.
User Guide Personal organizer Contact list options Sort contacts or tasks 1. 2. 3. 4. 5. 6. In the contact list or task list, press the Menu key. Click Options. If necessary, click General Options. Change the Sort By field. Press the Menu key. Click Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. In the device options, click Language. 2. Change the Name Display field. 3.
User Guide Personal organizer Contact troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Personal organizer User Guide 6. Click Save. Related topics Turn off your device, 221 Schedule an appointment quickly in Day view To perform this task, in the general calendar options, the Enable Quick Entry field must be set to Yes. 1. 2. 3. 4. In Day view, beside the start time, type the subject of the appointment. Type a location in parentheses. To change the end time, roll the trackball. Click the trackball.
User Guide 3. 4. 5. 6. Personal organizer Type the alarm information. If the alarm recurs, change the Recurrence field. Press the Menu key. Click Save. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word.
User Guide Personal organizer 8. Press the Menu key. 9. Click Save. Related topics Turn off your device, 221 Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Respond to a meeting invitation 1. In a meeting invitation, press the Menu key. 2.
User Guide Personal organizer Change the list of participants for a meeting To perform this task, you must be the meeting organizer. 1. In a meeting, in the Accepted or Declined field, highlight a contact. 2. Press the Menu key. 3. Click one of the following menu items: • Invite Attendee • Change Attendee • Remove Attendee 4. Press the Menu key. 5. Click Save. Send an email message to all meeting participants 1. In a meeting, meeting invitation, or meeting response, press the Menu key. 2.
User Guide Turn off your device, 221 Change the snooze time for reminders, 134 Change the start and end time for days 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click General Options. Change the Start of Day and End of Day fields. Press the Menu key. Click Save. Change the snooze time for reminders 1. 2. 3. 4. 5. 6. In a calendar or task list, press the Menu key. Click Options. If necessary, click General Options. Change the Snooze field. Press the Menu key. Click Save.
User Guide Personal organizer Hide free time in Agenda view 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click General Options. Change the Show Free Time in Agenda View field to No. Press the Menu key. Click Save. View more of the subject line for appointments in Agenda view 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click General Options. Change the Show End Time in Agenda View field to No. Press the Menu key. Click Save.
User Guide Personal organizer 3. Click a calendar. The Number of Entries field displays the number of entries that are stored in the calendar. Multiple calendars About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
User Guide Personal organizer Calendar shortcuts For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. • To schedule an appointment, press the period (.) key. • To move to the next day, week, or month, press 9. • To move to the previous day, week, or month, press 3. • To move up an hour in Day view or Week view, press 2. • To move down an hour in Day view or Week view, press 8. • To move to the current date, press the exclamation point (!) key.
User Guide Personal organizer Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Change a task 1. 2. 3. 4. 5. 6. In the task list, highlight a task. Press the Menu key. Click Open. Change the task information. Press the Menu key. Click Save. Change the status of a task 1.
User Guide • • • • Personal organizer To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. Delete a task 1. In the task list, highlight a task. 2. Press the Menu key. 3. Click Delete. Task list options Sort contacts or tasks 1. 2. 3. 4. 5. 6.
User Guide 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. View the number of tasks or memos stored on your device 1. In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Memos Memo basics Create a memo 1. 2. 3. 4. In the memo list, click Add Memo. Type the memo information. Press the Menu key. Click Save. Change a memo 1. 2. 3. 4. 5. 6.
User Guide • • • • • Personal organizer To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. To stop checking spelling, press the Menu key. Click Cancel Spell Check. Delete a memo 1. In the memo list, highlight a memo. 2. Press the Menu key. 3. Click Delete.
User Guide Create a category for contacts, tasks, or memos 1. 2. 3. 4. 5. 6. In the contact list, task list, or memo list, press the Menu key. Click Filter. Press the Menu key. Click New. Type a name for the category. Press the Enter key. Categorize a contact, task, or memo 1. 2. 3. 4. 5. When creating or changing a contact, task, or memo, press the Menu key. Click Categories. Select the check box beside a category. Press the Menu key. Click Save. Sort contacts, tasks, or memos by category 1.
User Guide Personal organizer Calculator Use the calculator • • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard. To use the alternate function on a key in the calculator, press the Alt key and the key. Convert a measurement 1. In the calculator, type a number. 2. Press the Menu key. 3.
User Guide 144 Notification profiles
User Guide Notification profiles Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notification profiles or create new ones.
User Guide Change a notification profile 1. 2. 3. 4. 5. 6. 7. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Edit. Change the notification profile. Press the Menu key. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3. Press the Menu key. 4. Click Delete. Prevent notification during calls 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
User Guide Notification profiles Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. In the media application, click Ring Tones. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download Ring Tones. Related topics Legal notice, 275 LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area.
User Guide Notification profiles 2. Set the LED Coverage Indicator field to On. 3. Press the Menu key. 4. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. Custom notification About custom notification You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts.
User Guide Notification profiles 5. Roll the trackball to the new location. 6. Click the trackball. Change a notification profile exception 1. 2. 3. 4. 5. 6. 7. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Edit. Change the notification profile exception information. Press the Menu key. Click Save. Change the list of contacts for a notification profile exception 1. 2. 3. 4. 5. 6. In the profile list, click Advanced.
User Guide 2. 3. 4. 5. 6. 7. 8. Notification profiles Press the Menu key. Click Edit. Press the Menu key. Click Add Custom Ring Tone. Change the Custom Ring Tone field. Press the Menu key. Click Save. Notification profile troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile.
User Guide Typing Typing Typing basics Type a symbol 1. Press the Symbol key. To view more symbols, press the Symbol key again. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball. Cut, copy, and paste text 1. 2. 3. 4. 5.
User Guide Typing 2. Click Cancel Selection. Set the cursor speed 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Rate field. Press the Menu key. Click Save. Turn on key tones 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Tone field to On. Press the Menu key. Click Save. Typing input methods About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method.
User Guide Typing Type text using multi-tap • • To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice. Switch typing input methods 1. In the device options, click Language. 2. Perform one of the following actions: • To use the multi-tap input method, set the Input Language field to Multitap. • To use the SureType® input method, set the Input Language field to . 3. Press the Menu key. 4. Click Save.
User Guide 4. Press the Menu key. 5. Click Save. Spelling checker Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key.
User Guide Typing Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. 1. In the device options, click Spell Check. 2. Select or clear the check box beside one or more options. 3. Press the Menu key. 4. Click Save.
User Guide Typing Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type. Add a word to the custom dictionary 1. 2. 3. 4. 5. In the device options, click Custom Dictionary. Press the Menu key.
User Guide Typing Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Change the Use Contacts as Data Source field to Off. Press the Menu key. Click Save. AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries.
User Guide Typing 4. Click Save. Change an AutoText entry 1. 2. 3. 4. 5. In the device options, click AutoText. Click an AutoText entry. Change the AutoText entry. Press the Menu key. Click Save. Delete an AutoText entry 1. 2. 3. 4. In the device options, click AutoText. Highlight an AutoText entry. Press the Menu key. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice. Typing shortcuts • • • • • • • • • To insert a period, press the Space key twice.
User Guide • • • • Typing To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackball. To paste highlighted text when typing, press the Shift key and click the trackball. Typing troubleshooting I cannot type a password Verify that you are using the multi-tap input method.
User Guide 160 Language
User Guide Language Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Language field. Press the Menu key. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager.
User Guide Language Switch typing input methods 1. In the device options, click Language. 2. Perform one of the following actions: • To use the multi-tap input method, set the Input Language field to Multitap. • To use the SureType® input method, set the Input Language field to . 3. Press the Menu key. 4. Click Save. Change the input options for SureType technology 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Change the input options.
User Guide Language Change the shortcut for switching typing input languages To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. In the device options, click Language. Change the Input Language Selection Shortcut field. Change the Enable Quick Selection field. Press the Menu key. Click Save.
User Guide 164 Display and keyboard
Display and keyboard User Guide Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Backlight Brightness field. Press the Menu key. Click Save. Set how long backlighting remains on 1. 2. 3. 4. In the device options, click Screen/Keyboard.
User Guide Display and keyboard Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. In the media application, click Pictures. 2. Click a category. 3. Press the Menu key. 4. Click Download Images. Set owner information When the flip is open and the device is locked, owner information appears on your BlackBerry® device screen. 1. In the device options, click Owner. 2. Type your contact information. 3. Press the Menu key. 4. Click Save.
User Guide Display and keyboard 5. Change the folder information. 6. Click Save. Move an application icon 1. In the application list or in an application folder, highlight an application icon. 2. Press the Menu key. 3. Perform one of the following actions: • To move the application icon to a different location in the application list, click Move. Roll the trackball to the new location. Click the trackball. • To move the application icon into an application folder, click Move to folder.
User Guide Display and keyboard • To change the length of time that notifications appear on the screen, change the Notification Duration field. • To stop backlighting from turning on when you receive a notification, change the Automatic Backlight field to No. 3. Press the Menu key. 4. Click Save. Keyboard options Turn on key tones 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Tone field to On. Press the Menu key. Click Save. Turn off trackball sounds 1. 2. 3. 4.
User Guide Display and keyboard 3. Press the Menu key. 4. Click Save. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. In the device options, click Theme. 2. Click a theme.
User Guide Display and keyboard Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key. My display changed Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes.
User Guide Search Search Messages, attachments, and web pages Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. 1. In a message list, press the Menu key. 2. Click Search. 3.
User Guide Search Service: If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder: Change the folder that your device should search for messages in. Show: Change the status of messages that your device should search for. Type: Change the type of messages that your device should search for.
User Guide Search 3. Type the text. 4. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. View a list of saved searches 1. 2. 3. 4. In a message list, press the Menu key. Click Search. Press the Menu key. Click Recall. Change a saved search 1. 2. 3. 4. 5. 6. In the list of saved searches, highlight a search. Press the Menu key. Click Edit Search. Edit the search criteria. Press the Menu key. Click Save. Delete a saved search 1.
User Guide Search Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. In the contact list, press the Menu key. Click Lookup. Type part or all of a contact name. Press the Enter key. Manage contact lookup results 1. In the contact lookup results, highlight a contact. 2.
User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network.
User Guide Synchronization Delete multiple messages, 41 Prerequisites: Synchronizing organizer data over the wireless network • • Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You must synchronize your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
User Guide Synchronization Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online Help.
User Guide 1. 2. 3. 4. 5. 6. Synchronization In a message list, press the Menu key. Click Options. Click Email Reconciliation. If necessary, change the Message Services field. Press the Menu key. Click Purge Deleted Items. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on.
User Guide Synchronization Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
User Guide 180 Bluetooth technology
Bluetooth technology User Guide Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset.
User Guide Bluetooth technology Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth® technology. 1. During a call, press the Menu key. 2. Click Activate . Related topics Turn on Bluetooth technology, 181 Pair with a Bluetooth enabled device, 181 Share contacts with a paired Bluetooth enabled car kit 1. 2. 3. 4. 5. In the device options, click Bluetooth. Click a Bluetooth enabled car kit. Click Connect. Press the Menu key.
User Guide Bluetooth technology Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a paired Bluetooth® enabled device. Click Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the Menu key. Click Save. Delete a paired Bluetooth enabled device To perform this task, your BlackBerry® device must not be connected to the Bluetooth® device. 1. 2. 3. 4. In the device options, click Bluetooth.
User Guide 2. 3. 4. 5. 6. Press the Menu key. Click Options. Set the Discoverable field to Yes. Press the Menu key. Click Save. Change the pairing name for your BlackBerry device 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. In the Device Name field, type a name for your BlackBerry® device. Press the Menu key. Click Save. Turn off Bluetooth connection notification 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options.
User Guide Bluetooth technology 6. Click Save. Related topics Bluetooth profiles, 185 Bluetooth profiles Headset (HSP) This profile allows you to connect your BlackBerry® device to Bluetooth® enabled headsets that support the Headset profile. Handsfree (HFP) This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile.
User Guide Bluetooth technology Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth® enabled device must support data encryption. 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Change the Security Level field to High+Encryption. Press the Menu key. Click Save.
User Guide Bluetooth technology • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save. I cannot share contacts with a paired Bluetooth enabled device Try performing the following actions: • Verify that Bluetooth® technology is turned on.
User Guide 188 GPS technology
User Guide GPS technology GPS technology About GPS technology You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and locationbased services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions.
User Guide GPS technology • If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. • If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
User Guide Maps Maps Map basics Get directions 1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: • To specify your current location if your BlackBerry® device is paired with a Bluetooth® enabled GPS receiver, click Where I Am. • To specify a new location, click Enter Address. To type location information in specific address fields, select the Advanced check box. • To specify a saved location, click From Favorites.
User Guide View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1. On a map, press the Menu key. 2. Click Local Search. 3. Type the point of interest information. 4. Press the Enter key. View points of interest on a map When viewing a list of points of interest, click View On Map. To view a list of points of interest again, press the Menu key. Click View Businesses.
User Guide Maps Navigation Zoom in to a direction on a route 1. On a map, highlight a direction on a route. 2. Press the Menu key. 3. Click Zoom To Point. Zoom in to or out from a map 1. On a map, press the Menu key. 2. Perform one of the following actions: • To zoom in, roll the trackball up. • To zoom out, roll the trackball down. 3. Click the trackball. Pan a map On a map, roll the trackball. Maps bookmarks Add a bookmark for a location or route 1. On a map, press the Menu key. 2.
User Guide 2. 3. 4. 5. 6. Click Find Location. Click From Favorites. Highlight a bookmark. Press the Menu key. Click Delete. Add a bookmark folder for locations or routes 1. 2. 3. 4. 5. On a map, press the Menu key. Click Find Location. Click From Favorites. Press the Menu key. Click Add Subfolder. File a bookmark for a location or route 1. 2. 3. 4. 5. 6. 7. 8. On a map, press the Menu key. Click Find Location. Click From Favorites. Highlight a bookmark. Press the Menu key. Click Move.
User Guide Maps View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. 1. On a map, press the Menu key. 2. Click Options. 3. Change the Hide Title Bar field to No. 4. Press the Menu key. 5. Click Save. To hide the status information again, change the Hide Title Bar field to Yes.
User Guide Maps You can add the latitude and longitude coordinates for your current location to pictures that you take. 1. In the camera, press the Menu key. 2. Click Options. 3. Change the Geotagging field to Enabled. 4. Press the Menu key. 5. Click Save. To stop adding GPS location information to pictures, set the Geotagging field to Disabled.
User Guide BlackBerry Messenger BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. 1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact. 3. Perform one of the following actions: • If the contact is in your main contact list on your BlackBerry device, type part or all of the contact name. Highlight a contact. Press the Enter key.
User Guide BlackBerry Messenger Turn off invitation forwarding options If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Forwarding of Requests field to No. 4. Press the Menu key. 5. Click Save. View a contact's information 1.
User Guide BlackBerry Messenger Move a contact to a different group 1. 2. 3. 4. In BlackBerry® Messenger, on the Contact list screen, highlight a contact. Press the Menu key. Click Move Contact. Click a group. Rename a group 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the Contact list screen, highlight a group. Press the Menu key. Click Edit Group. Type a name for the group. Click OK. Delete a group You must move your contacts out of a group before you can delete that group.
User Guide BlackBerry Messenger Send a file to a contact 1. 2. 3. 4. During a BlackBerry® Messenger conversation, press the Menu key. Click Send a File. Navigate to a folder that contains pictures or audio files. Click a file. Send a voice note to a contact You can record and send a new voice note to a contact. You cannot save voice notes or send saved voice notes. 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Send Voice Note. 3. Record a voice note. 4. Click Send.
User Guide BlackBerry Messenger Prevent conversations from appearing in the main message list 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. Click Options. Change the Show Conversations in Message List field to No. Press the Menu key. Click Save. To view conversations in the main message list again, change the Show Conversations in Message List field to Yes. Start a conference 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2.
User Guide BlackBerry Messenger Send your GPS location to a contact To perform this task, you must set a GPS receiver to use. 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Send Location. End a conversation 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click End Conversation.
User Guide BlackBerry Messenger To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the Contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert.
User Guide 204 Applications
User Guide Applications Applications Switch applications 1. In any application, press the Menu key. 2. Click Switch Application. 3. Perform one of the following actions: • If the application that you want to switch to appears, highlight an application and press the Enter key. • If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key. Add an application 1. 2. 3. 4. On a web page, highlight a link for an application. Press the Menu key. Click Download.
User Guide Applications 4. Click Save. View the size of an application database 1. In the device options, click Status. 2. Press the Menu key. 3. Click Database Sizes. About upgrading the BlackBerry Device Software You can upgrade the BlackBerry® Device Software over the wireless network, or if you have installed the BlackBerry® Desktop Software on your computer, you can upgrade the BlackBerry Device Software using the application loader tool of the BlackBerry® Desktop Manager.
User Guide Applications Return to the previous version of the BlackBerry Device Software You can only return to the previous version of the BlackBerry® Device Software within 30 days of upgrading the software. 1. In the device options, click Advanced Options. 2. Click Wireless Upgrade. 3. Click Previous upgrade succeeded. 4. Click Downgrade.
User Guide 208 Wireless network coverage
User Guide Wireless network coverage Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.
User Guide Wireless network coverage Your connection to the Wi-Fi network is turned off. Bluetooth Green: Your device is connected to another Bluetooth® enabled device. White: Bluetooth technology is turned on, but your device is not connected to another Bluetooth enabled device. Red: Bluetooth technology is turned off. Turn on wireless coverage notification 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save.
User Guide Wireless network coverage • To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network. • To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 7. Press the Menu key. 8. Click Save.
User Guide Wireless network coverage • To turn off data service when roaming, change the Data Services field to Off When Roaming. 3. Press the Menu key. 4. Click Save. About roaming In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless coverage area. Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network.
User Guide Wireless network coverage Connect to a Wi-Fi network By default, new Wi-Fi® profiles appear at the bottom of your Wi-Fi profile list. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might prevent you from connecting to a Wi-Fi network. 1. On the Home screen or in the application list, click Set Up Wi-Fi. 2. Perform one of the following actions: • Click Scan for Networks. Click a network. • Click Manually Add Network.
User Guide Wireless network coverage User password: If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network.
User Guide Wireless network coverage To connect to the first available Wi-Fi network in your Wi-Fi profile list automatically, set the Wi-Fi Selection Mode field to Automatic. Prevent your device from connecting to a Wi-Fi network 1. 2. 3. 4. In the device options, click Wi-Fi Connections. Highlight a Wi-Fi® profile. Press the Menu key. Click Disable. To allow your BlackBerry® device to connect to the Wi-Fi network again, press the Menu key. Click Enable. Delete a Wi-Fi profile 1. 2. 3. 4.
User Guide 4. 5. 6. 7. Wireless network coverage Click Edit. Change the Wi-Fi profile options. Press the Menu key. Click Save. Wi-Fi profile connection options Name: Type a name for the Wi-Fi® profile. SSID: Type the Wi-Fi network name. Band type: Set the Wi-Fi network type. If you do not know the network type, do not change this field. Prompt before connection: Set whether a prompt appears before your BlackBerry® device connects to the Wi-Fi network.
User Guide Wireless network coverage CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network. Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method.
User Guide Wireless network coverage Domain suffix: Type the domain that your device uses to resolve host names into IP addresses. UMA connection settings About connecting to a Wi-Fi network for UMA Depending on your wireless service provider, you might be able to make calls, send and receive email, PIN, SMS text, and MMS messages, and visit web pages using UMA. Your device must be connected to a Wi-Fi® network to use UMA. For more information, contact your wireless service provider.
User Guide Wireless network coverage • Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks. • If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only.
User Guide 220 Power, battery, and memory
User Guide Power, battery, and memory Power, battery, and memory Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key.
User Guide • • • Power, battery, and memory Turn off the flash in the camera. Close third-party applications from the application menu when you are finished with them. Change your browser options for animated graphics so that they repeat less often on web pages.
User Guide Power, battery, and memory View the amount of available memory, 100 Set how long your device stores messages, 57 Change how long your device stores calendar entries, 135 Receive only the first section of long email messages, 48 Change the amount of memory available for media files, 95 223
User Guide 224 SIM card
User Guide SIM card SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries.
User Guide SIM card Change a SIM card contact 1. 2. 3. 4. 5. 6. 7. 8. In the contact list, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a SIM card contact 1. 2. 3. 4. 5. In the contact list, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Delete.
User Guide SIM card Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Press the Menu key. 4. Click Enable Security. 5. Type your SIM card PIN code. 6. Click the trackball. Change the SIM card PIN code 1. 2. 3. 4. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Change PIN2 Code.
User Guide 228 Security
User Guide Security Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. Set a device password 1. 2. 3. 4. 5. In the device options, click Password.
User Guide Security 4. Click Save. Set a limit for device password attempts 1. 2. 3. 4. In the device options, click Password. Set the Number of Password Attempts field. Press the Menu key. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords.
User Guide Security View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper 1. 2. 3. 4. 5. 6. In the password keeper, highlight a password. Press the Menu key. Click Open. Change the password information. Press the Menu key. Click Save. Hide passwords in the password keeper 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Show Password field to No. Press the Menu key. Click Save.
User Guide Security Copy a password 1. In the password keeper, highlight a password. 2. Press the Menu key. 3. Click Copy Username or Copy Password. To clear the clipboard, press the Menu key. Click Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Allow Clipboard Copy field to No. Press the Menu key. Click Save.
User Guide Security • To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password & Device. 3. Change the Encrypt Media Files field to Yes. 4. Press the Menu key. 5. Click Save. To stop encrypting the files on a media card, change the Encryption Mode field to None. Related topics Set a device password, 229 About content protection Content protection is designed to encrypt your BlackBerry® device data.
User Guide Security You should generate a new encryption key every 2 weeks. Generate an encryption key You can perform this task if your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
User Guide Security 5. Click Save. Change when your device deletes sensitive data from the temporary device memory 1. In the device options, click Security Options. 2. Click Memory Cleaning. 3. Perform any of the following actions: • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. • To prevent your device from deleting sensitive data when you close the flip, change the Clean When Closed field to No.
User Guide 5. 6. 7. 8. 9. Security Specify the search criteria. Press the Menu key. Click Search. Click a certificate. Click Add Certificate to Key Store. View properties for a certificate 1. In the device options, click Security Options. 2. Click Certificates. 3. Click a certificate. Certificate properties Revocation Status: This field displays the revocation status of the certificate at a specified date and time. Trust Status: This field displays the trust status of the certificate chain.
User Guide Security SHA1 Thumbprint: This field displays the SHA-1 digital thumbprint of the certificate. MD5 Thumbprint: This field displays the MD5 digital thumbprint of the certificate. View one type of certificate in the certificate list 1. 2. 3. 4. In the device options, click Security Options. Click Certificates. Press the Menu key.
User Guide Security Certificate status Certificate status indicators : The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. : The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. : The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
User Guide 3. 4. 5. 6. 7. 8. Security Highlight a certificate. Press the Menu key. Click Revoke. Click Yes. Change the Reason field. Click OK. To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold. Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value.
User Guide Security Add an email address to a certificate 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Associate Addresses. Press the Menu key. Click Add Address. Perform one of the following actions: • Click a contact. • Click Use Once. Type an email address. Press the Enter key. 9. Press the Menu key. 10. Click Save.
User Guide Security Certificate shortcuts • • • • • • • • • • To view the certificate issuer, press the Space key. To view the properties of a certificate, press the Enter key. To view the security level of a certificate, press the Alt key and L. To view the serial number of a certificate, press the Alt key and 8. To view certificates for certificate authorities, press the Alt key and 7. To view personal certificates and certificates for other people, press the Alt key and 3.
User Guide Security 3. Highlight a PGP® key. 4. Press the Menu key. 5. Click Fetch Updated PGP Key. View properties for a PGP key 1. 2. 3. 4. In the device options, click Security Options. Click PGP keys. Click a PGP® key. Click View Subkey. PGP key properties Revocation Status: This field displays the revocation status of the PGP® key at a specified date and time. Trust Status: This field displays the trust status of the PGP key.
User Guide Security 4. Press the Menu key. 5. Click Send via Email or Send via PIN. Delete a PGP key 1. 2. 3. 4. 5. In the device options, click Security Options. Click PGP Keys. Highlight a PGP® key. Press the Menu key. Click Delete. Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal Server. 1. 2. 3. 4. In the device options, click Security Options. Click PGP.
User Guide 2. 3. 4. 5. Security Click PGP Keys. Highlight a PGP® key. Press the Menu key. Click Fetch Status. Change the trust status of a PGP key 1. 2. 3. 4. 5. In the device options, click Security Options. Click PGP Keys. Highlight a PGP® key. Press the Menu key. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server. 1. 2. 3. 4. 5. 6.
User Guide Security PGP key options Change the display name for a PGP key 1. 2. 3. 4. 5. 6. 7. In the device options, click Security Options. Click PGP keys. Highlight a PGP® key. Press the Menu key. Click Change Label. Type a display name for the PGP key. Click OK. Turn off the display name prompt that appears when you add a PGP key to the key store 1. 2. 3. 4. 5. 6. 7. 8. 9. In the device options, click Security Options. Click PGP keys. Press the Menu key. Click Fetch PGP Keys. Press the Menu key.
User Guide Security PGP key shortcuts • • • • To view the display name of a PGP® key, press the Space key. To view the properties of a PGP key, press the Enter key. To view the security level of a PGP private key, press the Alt key and the comma (,) key. To view the serial number of a PGP key, press the Alt key and the 8 key.
User Guide Security Connection options for LDAP certificate servers Friendly Name: Type a display name for the certificate server. Server Name: Type the network address of the certificate server. Base Query: Type the base query information for the certificate server using X.509 certificate syntax (for example, o=test.rim.net). Port: Type the port number for your organization’s network. The default port number is 389. Authentication Type: Specify whether you must log in to the certificate server.
User Guide Security Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password.
User Guide Security Add contacts to your contact list automatically when you add items to the key store 1. 2. 3. 4. 5. In the device options, click Security Options. Click Key Stores. Change the Key Store Address Injector field to Enabled. Press the Menu key. Click Save. Change the service that your device uses to download certificates Depending on your organization, you might not be able to change the service that you use to download certificates. For more information, contact your administrator. 1.
User Guide Security Reject certificate revocation lists from unverified CRL servers 1. 2. 3. 4. 5. In the device options, click Security Options. Click Key Stores. Change the Accept Unverified CRLs field to No. Press the Menu key. Click Save. Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service cannot verify. Smart cards About using a smart card with your device Smart cards store certificates and private keys.
User Guide 2. 3. 4. 5. Security Change the User Authenticator field to Smart Card. Press the Menu key. Click Save. Complete the instructions on the screen. Import a certificate from a smart card 1. 2. 3. 4. 5. 6. 7. 8. 9. In the device options, click Security Options. Click Certificates. Press the Menu key. Click Import Smart Card Certs. Type your smart card password. Select the check box beside a certificate. Click OK. Type your key store password. Click OK.
User Guide Security 5. Click Save. To turn on smart password entry again, set the Smart Password Entry field to Enabled. Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates • • • • • Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed.
User Guide Security 3. Change the PIN Caching field to Enabled. 4. Press the Menu key. 5. Click Save. Your BlackBerry® device stores the pass phrase for the same length of time as it stores your key store password. Turn off notification for smart card connections 1. 2. 3. 4. 5. In the device options, click Security Options. Click Smart Card. Change the LED Session Indicator field to Disabled. Press the Menu key. Click Save.
User Guide Security Prerequisites: Logging in to a VPN • • • Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. The Wi-Fi® network that your device is connected to must support connections to a VPN. For more information, contact your administrator.
User Guide Security About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software 1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Press the Menu key. Click Verify Security Software.
User Guide Security 3. Type the APN information. 4. Press the Menu key. 5. Click Save. Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK.
User Guide Security Location Data: Set whether third-party applications can use your GPS location information. Server Network: Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet: Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway). Wi-Fi: Set whether third-party applications can use Wi-Fi® connections.
User Guide Security Data permissions for third-party applications Email: Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry® device. Organizer Data: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files: Set whether third-party applications can access files that you store on your device.
User Guide Security My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key.
User Guide 260 Service books and diagnostic reports
User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry® device. Your wireless service provider or administrator can send service books to your device over the wireless network.
User Guide Service books and diagnostic reports 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Run. View a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key. Click View Report. Submit a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key.
User Guide Service books and diagnostic reports I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.
User Guide Service books and diagnostic reports 10. Click Save. Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. In the device options, click Wi-Fi Connections. 2. Press the Menu key. 3. Highlight Wi-Fi Tools. 4. Roll the trackball to the right. 5.
User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds. BrickBreaker capsules Long: This capsule makes the paddle longer.
User Guide BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker • • • To move the paddle, roll the trackball. To release the ball in catch mode, press the Space key. To shoot the laser or gun, press the Space key. Adjust the volume • • To increase the volume, press the Volume Up key.
User Guide BrickBreaker 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores.
User Guide 268 Glossary
User Guide Glossary Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite.
User Guide Glossary Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP c
User Guide Glossary Multimedia Messaging Service MNC mobile network code OCSP Online Certificate Status Protocol OCSP server A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand. PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP® key is made up of a PGP public key and PGP private key for a user.
User Guide Secure Hash Algorithm SIM Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype UMA Unlicensed Mobile Access VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy 272 Glossary
User Guide Glossary WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 273
User Guide 274 Legal notice
User Guide Legal notice Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world. Bluetooth is a trademark of Bluetooth SIG. DataViz, Word to Go, Slideshow to Go, and Sheet to Go are trademarks of DataViz.
User Guide Legal notice TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR
User Guide Legal notice Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 277
