BlackBerry Storm 9500 Series BlackBerry Storm 9520/9550 Smartphones Version: 5.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
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Contents Welcome to BlackBerry!............................................................................................................................................................................................................................ Feature availability.....................................................................................................................................................................................................................................
MMS messages........................................................................................................................................................................................................................................... Message list options..................................................................................................................................................................................................................................
Turn on bedside clock mode..................................................................................................................................................................................................................... Set options for bedside clock mode......................................................................................................................................................................................................... Turn on the alarm...................
Language troubleshooting........................................................................................................................................................................................................................ 181 Display and keyboard................................................................................................................................................................................................................................ Backlighting........
Map basics.................................................................................................................................................................................................................................................. Navigation...................................................................................................................................................................................................................................................
Verify the status of network connections and services......................................................................................................................................................................... About roaming and international roaming............................................................................................................................................................................................. Switch wireless networks manually...........................
PGP keys..................................................................................................................................................................................................................................................... Certificate servers......................................................................................................................................................................................................................................
User Guide Welcome to BlackBerry! Welcome to BlackBerry! This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications. Please read the Safety and Product Information booklet, located on the BlackBerry® User Tools CD, before using your device or any accessories for your device. For the most recent version of the booklet, visit www.
User Guide Welcome to BlackBerry! Find more information, 9 Wireless networks that your device connects to, 230 BlackBerry Device Software, 224 Find more information • • • • • To view the user guide for your BlackBerry® device, click Help in the application list or in an application menu.
Welcome to BlackBerry! User Guide Navigation and typing About the Menu key and Escape key The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily. Key Actions Menu key • • • view more applications on the Home screen open the menu in an application select a highlighted menu item Escape key • • move back a screen close a menu Move around the screen • • • • • • To highlight an item, touch the screen lightly.
User Guide Welcome to BlackBerry! Related topics Add a pause or a wait to a phone number, 140 Change your ring tone 1. 2. 3. 4. On the Home screen, click the Sounds icon. Click Set Ring Tones/Alerts. Click the application or item that you want to change. Perform one of the following actions: • To use a preloaded ring tone, in the Ring Tone field, click a ring tone. • To use a ring tone that you downloaded, in the Ring Tone field, click Browse. Navigate to a folder that contains ring tones.
User Guide 5. Type a message. 6. Press the key. 7. Click Send. Related topics Mailing lists, 142 Add a contact 1. 2. 3. 4. In the contact list, click Add Contact. Type the contact information. key. Press the Click Save. Schedule an appointment 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the key. Click New. Type the appointment information. If the appointment recurs, change the Recurrence field. key. Press the Click Save.
User Guide Welcome to BlackBerry! 4. To pause recording, click the pause icon. Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused. Related topics Play a media file, 96 Take a picture, 12 Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.
User Guide Welcome to BlackBerry! Troubleshooting basics I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
User Guide Welcome to BlackBerry! • If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
User Guide Delete a message, 47 Delete a media file or folder, 109 I cannot play a media file on a web page Your BlackBerry® device might not support the size or file format of the media file.
User Guide Shortcuts Shortcuts BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • • • • • • • • • • • • To select an item, click (press) the screen. To highlight an item, touch the screen lightly. To open a menu in an application to access options and available actions, press the Menu key. To select a highlighted menu item, press the Menu key. To move back a screen, press the Escape key.
User Guide • • • • • • Shortcuts To compose a message from a message list, press the comma (,) key. To view received messages and received call logs, press the Alt key and 3. To view call logs, press the Alt key and the period (.) key. To view voice mail messages, press the Alt key and 7. To view SMS text messages, press the Alt key and the question mark (?) key. To view all your messages, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key.
User Guide • • • • • • Shortcuts To turn on CAP lock, hold the Shift key until the lock indicator appears on the Shift key. To turn off CAP lock, press the Shift key again. To insert an at sign (@) or a period (.) in an email address field, press the Space key. To type a symbol, press the Symbol key. To see more symbols, press the Symbol key again. To edit text that you have typed, click the text. Your BlackBerry® device displays the editing indicator around the cursor.
Phone User Guide Phone Phone basics Find your phone number Perform one of the following actions: • To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen.
User Guide Phone • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the Menu key. Click Swap or Flash. Change your ring tone 1. 2. 3. 4. On the Home screen, click the Sounds icon. Click Set Ring Tones/Alerts. Click the application or item that you want to change. Perform one of the following actions: • To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
User Guide Phone 2. Click Add Pause. 3. Type the extension number. Switch applications during a call 1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key. Make a call when your device is locked To perform this task, you must turn on dialing from the Lock screen. 1. Press the Power key or Power/Lock key on the top left of your BlackBerry® device. 2. Click Place Call. 3.
User Guide Phone Emergency calls About emergency calls If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted.
User Guide Phone Related topics Amplify the volume using the audio boost feature, 98 Improve sound quality for media files, 98 Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 4. Change the Default Call Volume field. 5. Press the Menu key. 6. Click Save.
User Guide 2. 3. 4. 5. 6. Phone Click Options. Click Voice Mail. Type a voice mail access number and a password. Press the Menu key. Click Save. Speed dial Set up speed dial for a contact 1. 2. 3. 4. 5. In the phone application, press the Menu key. Click View Speed Dial List. Click an unassigned key. Click New Speed Dial. Click a contact. To make a call using speed dial, in the phone application, hold the key that you assigned to the contact. Change the contact assigned to a speed dial key 1. 2. 3.
User Guide Phone To end the call, press the End key. Dial an extension using a voice command To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. Say "Call extension" and the extension number. Related topics Set options for dialing extensions, 36 Check a status using a voice command You can check your active phone number, the wireless coverage level, and the battery power level using a voice command. 1.
User Guide Phone Turn off voice prompts After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command. 1. In the voice dialing application, wait for the sound. 2. Say "Turn prompts off." To turn on voice prompts again, say "Turn prompts on." Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you.
User Guide Phone Conference calls About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer.
User Guide Phone Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
User Guide Add notes to a call log 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone application, click the call log icon. Highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Add Notes. Type call notes. Press the Menu key. Click Save. Change call log notes 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone application, click the call log icon. Highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Change the call notes. Press the Menu key.
User Guide Phone 8. Click Clear Field. 9. Press the Menu key. 10. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options. Click Call Waiting. Change the Call Waiting Enabled field to Yes. Press the Menu key. Click Save. To turn off call waiting, change the Call Waiting Enabled field to No.
User Guide • To forward unanswered calls only, verify that the Forward All Calls field is set to Do Not Forward. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number. 5. Press the Menu key. 6. Click Save. To stop forwarding calls, change the Forward All Calls field to Do Not Forward. Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. 2. 3. 4. 5. 6. 7. 8. 9.
User Guide Phone 6. Click a phone number. 7. Click Delete. Call blocking Depending on your wireless service provider and wireless network, this feature might not be supported. About call blocking You can block all incoming calls or block incoming calls only when you roam to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network.
User Guide Phone Fixed dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112). If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.
User Guide Phone 9. Type a name and a phone number. 10. Press the Menu key. 11. Click Save. Change a contact in your fixed dialing list 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone application, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a contact from your fixed dialing list 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options.
User Guide 3. 4. 5. 6. 7. 8. Phone Click Smart Dialing. Set the Country Code and Area Code fields. If necessary, set the Local Country Code and International Dialing Digits fields. In the National Number Length field, set the default length for phone numbers in your country. Press the Menu key. Click Save. Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.
User Guide Phone 6. Press the Menu key. 7. Click Save. A TTY indicator appears in the device status section of the screen. To turn off TTY support, change the TTY Mode field to No. Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number.
User Guide Phone Phone options Turn on dialing from the Lock screen 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Password. Set the Allow Outgoing Calls While Locked field to Yes. Press the Menu key. Click Save. Sort phone numbers or contacts on the Phone screen 1. 2. 3. 4. In the phone application, press the Menu key. Click Options. Click General Options.
User Guide Phone Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click an application icon. 2. In an application, press the Menu key. 3. Click Options. 4. If necessary, click General Options. 5. Change the Confirm Delete field to No. 6. Press the Menu key. 7. Click Save. Stop ending calls when you insert your device in the holster 1. 2. 3.
User Guide Phone Phone shortcuts • • • • To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone. To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key. To set up speed dial for a contact, in the phone application, press and hold a key. To insert a plus sign (+) when typing a phone number, press and hold 0.
User Guide Phone • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. • You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
User Guide Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key.
User Guide Messages 2. Click Attach Address or Attach Contact. 3. Click a contact. Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. 9. On the Home screen, click the Messages icon.
User Guide • Type a contact name. • Type part of a contact name or email address. Click a contact. 5. Type a message. key. 6. Press the 7. Click Send. Related topics Search for contacts in your organization's address book, 140 Mailing lists, 142 Send a PIN message 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the Menu key. Click Compose PIN. In the To field, perform one of the following actions: • Type a PIN. Press the Enter key. • Type a contact name. Press the Enter key.
User Guide Messages Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose MMS. 4. Perform one of the following actions: • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key. • If the contact is in your contact list, click a contact. Click an email address or phone number. 5.
User Guide Messages 2. Highlight the message. 3. Press the Menu key. 4. Click Delete. Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. 1. On the Home screen, click the Messages icon. 2. Click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve. Save a message 1. In a message, press the Menu key. 2.
User Guide Messages View messages in a specific folder You can view email messages and MMS messages in a specific folder. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click View Folder. 4. Click a folder. Delete a message 1. In a message, press the Menu key. 2. Click Delete. Delete multiple messages 1. On the Home screen, click the Messages icon. 2.
User Guide Messages Related topics Search for contacts in your organization's address book, 140 Mailing lists, 142 Delete the original text from a reply message 1. When replying to a message, press the Menu key. 2. Click Delete Original Text. File an email message To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7.
User Guide 6. 7. 8. 9. 10. Messages Press the Menu key. Click Folder Redirection. Select the check box beside an email message folder. Press the Menu key. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device. Related topics Stop storing messages sent from your computer on your device, 49 Stop storing messages sent from your device on your computer 1. 2.
User Guide Messages Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters.
User Guide Messages Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
User Guide 4. 5. 6. 7. 8. 9. 10. Messages Click Email Filters. Highlight an email message filter. Press the Menu key. Click Edit. Change the options for the email message filter. Press the Menu key. Click Save. Prioritize email message filters 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. Click Move. Click the new location. Delete an email message filter 1. 2. 3. 4. 5.
User Guide Messages Add an email message folder To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. On the Home screen, click the Messages icon. Press the Menu key. Click View Folder. Highlight a folder. Press the Menu key. Click Add.
User Guide Messages 4. Highlight a folder. 5. Press the Menu key. 6. Click Delete. Email message flags About flags You can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email messages.
User Guide Messages 3. Select the Spell Check Email Before Sending option. 4. Press the Menu key. 5. Click Save. Set an out-of-office reply To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click Email Settings.
User Guide Messages 7. Press the Menu key. 8. Click Save. Stop loading pictures in HTML email messages By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click Email Settings. 5. If necessary, change the Message Services field. 6. Change the Download Images Automatically field to No. 7. Press the Menu key. 8. Click Save.
User Guide 4. 5. 6. 7. Messages Click General Options. Change the Auto More field to No. Press the Menu key. Click Save. To download more of an email message, press the Menu key. Click More or More All. Change the email address that you use to send messages or meeting invitations 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Default Services. Change the Messaging (CMIME) field or the Calendar (CICAL) field. Press the Menu key. Click Save.
User Guide Messages PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message. Find your PIN 1.
User Guide Messages SMS text messages SMS text message basics About SMS text messages To send and receive SMS text messages, your wireless service provider must set up your wireless service plan for SMS text messaging. You can send SMS text messages to contacts who are also set up for SMS text messaging. You can also forward SMS text messages as PIN or email messages.
User Guide Messages Options for SMS text messages Turn off AutoText for SMS text messages 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click SMS. Set the Disable AutoText field to Yes. Press the Menu key. Click Save. View more of the history in SMS text messages 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click SMS. Set the Number of Previous Items field. Press the Menu key. Click Save.
User Guide Messages Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear. 1. On the Home screen or in a folder, click the Options icon. 2. Click SMS. 3. Set the Validity Period field. 4. Press the Menu key. 5. Click Save.
User Guide Messages 5. Perform one of the following actions: • If a cell broadcast channel appears on the screen, select the check box beside the channel. • If a cell broadcast channel does not appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel. Type the channel ID and a nickname. Click OK. 6. Select the check box beside a language. 7. Press the Menu key. 8. Click Save. To turn off cell broadcasting, change the Cell Broadcasting Service field to Off.
User Guide Messages MMS messages MMS message basics About MMS messages To send and receive MMS messages, your wireless service provider must set up your wireless service plan for MMS messaging. You can send and receive media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files in MMS messages.
User Guide Messages 5. To customize the slide show, perform any of the following actions: • To add text to a slide, highlight the empty field below the attachment. Type text. • To change how long a slide appears, change the Slide Duration field. • To move an item on a slide, click the item. Click Move Field. Click the new location. Resize a picture before you send it as an attachment When you attach a .jpg or .
User Guide Messages Add a contact to your contact list from an MMS message 1. 2. 3. 4. 5. In an MMS message, highlight a vCard® attachment. Press the Menu key. Click View Attachment. Press the Menu key. Click Add to Contacts. Save a media file from an MMS message 1. In an MMS message, press the Menu key. 2. Click one of the following menu items: • Save Image • Save Audio • Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message 1.
User Guide Messages 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click MMS. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. Press the Menu key. Click Save. Block MMS messages 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click MMS.
User Guide Messages Set how long your device stores messages 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. Use color to differentiate work messages from other messages To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon.
User Guide 2. 3. 4. 5. 6. 7. Messages Press the Menu key. Click Options. Click General Options. Change the Auto Open Newest Message After Removing Device From Holster field. Press the Menu key. Click Save. About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts.
User Guide Messages Hide sent messages 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Press the Menu key. Click Options. Click General Options. Change the Hide Sent Messages field to Yes. Press the Menu key. Click Save. View call logs in a message list 1. 2. 3. 4. In the phone application, press the Menu key. Click Options. Click Call Logging. Select an option for a call log type. To hide call logs in a message list, select the None option.
User Guide Messages Add a contact to your allowed sender list To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages from contacts in your allowed sender list. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Firewall. Press the Menu key. Click Configure Exceptions. Press the Menu key.
User Guide Messages Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact.
User Guide Messages Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate. 1. In a message, highlight the encryption indicator or a digital signature indicator. 2. Press the Menu key. 3. Click Fetch Sender’s Certificate. Add a certificate from a message 1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3.
User Guide Messages View encryption information for a weakly encrypted message 1. In a weakly encrypted message, highlight the encryption status indicator. 2. Press the Menu key. 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME protected messages : Your BlackBerry® device verified the digital signature. : Your device cannot verify the digital signature. : Your device requires more data to verify the digital signature.
User Guide Messages Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.
User Guide 3. 4. 5. 6. Messages Click Default Services. Change the Default Encoding field. Press the Menu key. Click Save.
User Guide 3. 4. 5. 6. Messages Click S/MIME. Select the check box beside one or more encryption algorithms. Press the Menu key. Click Save. Request delivery notification for signed S/MIME-protected messages 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security Options. Click S/MIME. Change the Request S/MIME Receipts field to Yes. Press the Menu key. Click Save. Turn off the prompt that appears before an S/MIME-protected message is truncated 1. 2. 3. 4. 5. 6.
User Guide Messages I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
User Guide Messages Attach a PGP key to a message You can attach a PGP® key to email messages and PIN messages. 1. When composing a message, press the Menu key. 2. Click Attach PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Continue. Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key.
User Guide Messages Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press the Menu key. 3. Click Import Server. View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the Menu key. 3. Click Display Sender's PGP Key or Display Encryption PGP key.
User Guide Messages : The key status is not current, or your device requires more data to verify the trust status of the key. : The sender’s PGP key is expired. PGP protected message options Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages. 1. On the Home screen or in a folder, click the Options icon. 2.
User Guide Messages 5. Press the Menu key. 6. Click Save. About message classifications If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message.
User Guide Messages 5. Press the Menu key. 6. Click Save. Turn off the prompt that appears before a PGP protected message is truncated 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security Options. Click PGP. Change the Warn about truncated messages field to No. Press the Menu key. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes.
User Guide Messages You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
User Guide Messages • If you use email message filters, verify that the options for email message filters are set correctly. • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the WiFi network or log in to the VPN again.
User Guide Messages The number of new or unopened messages is different than I expected The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
User Guide Messages Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. Related topics Email message filters, 50 I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages.
User Guide Files and attachments Files and attachments File and attachment basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If you delete an email message that contains an attachment that you have downloaded, the attachment is not deleted from your device.
User Guide Files and attachments 5. Highlight the folder that you want to save the file or attachment in. 6. Press the Menu key. 7. Click Select Here. Stop downloading a file or an attachment 1. In the message, in the calendar entry, or on the web page that you are downloading the file or attachment from, press the Menu key. 2. Click Cancel Download. Locate a file saved on your device 1. 2. 3. 4. On the Home screen, click the Media icon. Press the Menu key. Click Explore. Navigate to the file.
User Guide 4. 5. 6. 7. 8. Files and attachments Press the Menu key. Click Copy. Navigate to a location. Click a folder. Click Copy Into. Related topics Locate a file saved on your organization's network, 88 Send a file as an attachment, 89 Send a file as an attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
User Guide Managing files and attachments View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment. 1. In an attachment, press the Menu key. 2. Click Retrieve Info or View Info. View properties for a file You can view the size, author, publication date, and other properties for a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Navigate to a file. 3. Highlight the file. 4. Press the Menu key. 5.
User Guide 4. 5. 6. 7. 8. Files and attachments Press the Menu key. Click Move. Navigate to a location. Click a folder. Click Move Into. Documents Open a password-protected .pdf file To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1.
User Guide Files and attachments Spreadsheets Move to a specific cell 1. 2. 3. 4. In a spreadsheet, press the Menu key. Click Go to Cell. Type the cell co-ordinates. Press the Enter key. View the content of a cell In a spreadsheet, click a spreadsheet cell. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets 1. In a spreadsheet, press the Menu key. 2.
User Guide Files and attachments • To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes. • To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file, press the Menu key. 2. Click Table of Contents.
User Guide Files and attachments 2. Click Rotate. Zoom in to or out from a slide When viewing a presentation in slide view, touch the screen twice quickly. To zoom out, press the Escape key. Save a slide 1. 2. 3. 4. When viewing a presentation in slide view, press the Menu key. Click Save Slide. Type a name for the file. Click Save. vCard contact attachments About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact.
User Guide Files and attachments Attachment troubleshooting A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device. 1. To download the content, click the skipped content bar. 2. Click More. A message or attachment does not appear or is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
User Guide Media Media Audio and video files Play a media file 1. 2. 3. 4. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. To stop playing a media file, click the stop icon. Change your ring tone 1. 2. 3. 4. On the Home screen, click the Sounds icon. Click Set Ring Tones/Alerts. Click the application or item that you want to change.
User Guide Media Fast-forward or rewind a media file 1. When playing a media file, click the progress bar. 2. Slide your finger to the right or left. 3. Click the progress bar. Pause a media file When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon. Play a media file on a web page 1. On a web page, click a media file. 2. Click Open. Repeat songs You can repeat a single song or all the songs in a category or playlist. 1.
User Guide Media Amplify the volume using the audio boost feature, 98 Improve sound quality for media files, 98 Amplify the volume using the audio boost feature Depending on your BlackBerry® device model, this feature might not be supported. The audio boost feature allows you to amplify the volume for songs, ring tones, and videos. 1. On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Options. 4. Change the Audio Boost field to On. 5.
User Guide Media Keep backlighting on when you play a video By default, the backlighting is designed to turn off after a period of time to conserve battery power. 1. On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Options. 4. Change the Turn Off Auto Backlighting field to No. 5. Press the Menu key. 6. Click Save. Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning. 1.
User Guide 11. Click Save. Add a song to a playlist 1. 2. 3. 4. 5. 6. 7. 8. 9. On the Home screen, click the Media icon. Click the Music icon. Click Playlists. Click a standard playlist. Press the Menu key. Click Add Songs. Click a song. Press the Menu key. Click Save. Add the song that is playing to a playlist 1. When playing a song, press the Menu key. 2. Click Add To Playlist. 3. Click a playlist. Change the order of songs in a playlist 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
User Guide Media 8. Click OK. 9. Press the Menu key. 10. Click Save. Create an automatic playlist 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. On the Home screen, click the Media icon. Click the Music icon. Click Playlists. Click New Playlist. Click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) beside Artists, Albums, or Genres. Click an artist, album, or genre. To add more criteria, repeat steps 7 and 8. Press the Menu key. Click Save.
User Guide Media Delete a playlist 1. 2. 3. 4. 5. In the media application, click Music. Click Playlists. Highlight a playlist. Press the Menu key. Click Delete. Related topics Delete a media file or folder, 109 Video recorder Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. 1. 2. 3. 4. On the Home screen, click the Media icon. Click the Video Camera icon. To start recording, click the record icon. To pause recording, click the pause icon.
User Guide 2. 3. 4. 5. 6. 7. Media Click the Video Camera icon. Press the Menu key. Click Options. Change the Color Effect field. Press the Menu key. Click Save. Change the video size and format The larger the video, the more memory the video requires. 1. On the Home screen, click the Media icon. 2. Click the Video Camera icon. 3. Press the Menu key. 4. Click Options. 5. Change the Video Format field. 6. Press the Menu key. 7. Click Save. Change the location for storing videos 1. 2. 3. 4. 5. 6. 7.
User Guide Media Record a video, 12 Change the size of pictures that you take The larger the picture, the more memory the picture requires. 1. On the Home screen, click the Camera icon. 2. Press the Menu key. 3. Click Options. 4. Change the Picture Size field. 5. Press the Menu key. 6. Click Save. Set picture quality You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires. 1.
User Guide Media 5. Press the Menu key. 6. Click Save. Apply a color effect to pictures You can apply a sepia or black-and-white color effect to pictures that you take. 1. On the Home screen, click the Camera icon. 2. Press the Menu key. 3. Click Options. 4. Change the Color Effect field. 5. Press the Menu key. 6. Click Save. Change the autofocus setting 1. 2. 3. 4. 5. 6. On the Home screen, click the Camera icon. Press the Menu key. Click Options. Change the Auto Focus field. Press the Menu key.
User Guide Zoom in to or out from a picture 1. In a picture, press the Menu key. 2. Click Zoom In or Zoom Out. To zoom back to the original picture size, press the Menu key. Click Fit to Screen. Rotate a picture 1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction. Save a picture from an MMS message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1.
User Guide Media Change the number of seconds between slides in a slide show 1. 2. 3. 4. 5. 6. On the Home screen, click the Media icon. Press the Menu key. Click Options. Change the Slide Show Interval field. Press the Menu key. Click Save. View pictures in list view 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click the Pictures icon. Click a category. Press the Menu key. Click View List. Sort pictures 1. 2. 3. 4. 5. 6. On the Home screen, click the Media icon. Press the Menu key.
User Guide Managing media files Rename an audio or video file You can only rename media files that you added. 1. On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Explore. 4. Navigate to a folder that contains audio or video files. 5. Highlight an audio or video file. 6. Press the Menu key. 7. Click Rename. 8. Type a name for the file. 9. Click Save.
User Guide 4. 5. 6. 7. 8. 9. 10. Media Navigate to a folder that contains media files. Highlight a media file. Press the Menu key. Click Move. Navigate to the new location. Click a folder. Click Move Here. Related topics Change the location for storing pictures, 104 Change the location for storing videos, 103 Delete a media file or folder You can only delete media files and folders that you added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4.
User Guide Media Memory and media cards About media cards Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device.
User Guide Media 5. Click Save. Turn off mass storage mode or MTP 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Memory. Change the Media Transfer Protocol (MTP) field or the Mass Storage Mode Support field to No. Press the Menu key. Click Save. Turn off the prompt for mass storage mode 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Memory. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No. Press the Menu key.
User Guide Media Transferring and downloading media files About transferring and synchronizing media files You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
User Guide Media 4. Press the Menu key. 5. Click Save. 6. On your computer, your device may appear as a removable disk. Drag a file from a location on your computer to the device. To exit mass storage mode or MTP, disconnect your device from your computer. Change how you transfer files between your device and your computer 1. On the Home screen or in a folder, click the Options icon. 2. Click Memory. 3.
User Guide 2. 3. 4. 5. 6. 7. Media Click Download Attachment or Download File. Click Download. If necessary, click More or More All. Highlight the folder that you want to save the file or attachment in. Press the Menu key. Click Select Here. Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download.
User Guide Media 4. Click Download Ring Tones. Download a picture Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Media icon. 2. Click the Pictures icon. 3. Click a category. 4. Press the Menu key. 5. Click Download Images. Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files • To pause an audio or video file, press the Mute key.
User Guide Media • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode or MTP is turned off on your device.
User Guide Media The flash dims or turns off If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry.
User Guide Browser Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon. 2. Perform one of the following actions: • If a web address field appears on the screen, type a web address.
User Guide Browser Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward. Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save Page. 3. Click OK. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop.
User Guide Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Close the browser 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Close. Viewing, copying, and forwarding addresses View the address for a web page 1. On a web page, press the Menu key. 2. Click Page Address. View the address for a link or picture 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address.
User Guide Browser Send a link or picture from a web page 1. 2. 3. 4. 5. On a web page, highlight or pause on a link or picture. Press the Menu key. Click Link Address or Image Address. Click Send Address. Click a message type. To return to the browser after you send the message, press the Escape key. Viewing pictures and playing media files Play a media file on a web page 1. On a web page, click a media file. 2. Click Open. Save a song or video from a web page 1. 2. 3. 4.
User Guide Browser Add a bookmark for a web page Depending on the browser configuration that you used to visit a web page or add a bookmark, when you click the web page in the browser history or bookmark list, the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser configuration. Extra fees might apply for using a different browser.
User Guide Browser 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete Bookmark. Add a bookmark folder for web pages 1. 2. 3. 4. 5. 6. On the Home screen, click the Browser icon. Press the Menu key. Click Bookmarks. Highlight a bookmark folder. Press the Menu key. Click Add Subfolder. File a bookmark for a web page 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Browser icon. Press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Move Bookmark.
User Guide Browser Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed.
User Guide Browser 3. Click Get Audio. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1. 2. 3. 4. 5. 6. 7. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Edit Bookmark. Change the web feed. Click Accept. File a web feed 1. 2. 3. 4. 5. 6.
User Guide 3. 4. 5. 6. 7. Browser Click Options. Click General Properties. Change the Default View field. Press the Menu key. Click Save Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. 1. On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options. 4. Click Browser Configuration. 5. Perform any of the following actions: • In the Home Page Address field, type a web address.
User Guide Browser Change display options for web pages 1. 2. 3. 4. 5. On the Home screen, click the Browser icon. Press the Menu key. Click Options. Click Browser Configuration. Perform any of the following actions: • To view background images, select the Use Background Images check box. • To change the browsing experience, change the Browser Identification field. 6. Press the Menu key. 7. Click Save Options. Change font options for web pages 1. 2. 3. 4. 5. On the Home screen, click the Browser icon.
User Guide Browser • Prompt Before Running WML Scripts 6. Press the Menu key. 7. Click Save Options. Clear a browser cache 1. 2. 3. 4. 5. 6. On the Home screen, click the Browser icon. Press the Menu key. Click Options. Click Cache Operations. Beside a cache type, click Clear. Press the Escape key. Clear the browser history 1. 2. 3. 4. 5. 6. On the Home screen, click the Browser icon. Press the Menu key. Click Options. Click Cache Operations. Click Clear History. Press the Escape key.
User Guide 3. 4. 5. 6. Browser Click Browser. Set the Default browser configuration field. Press the Menu key. Click Save. About Gears Gears™ is an extension to the browser application that is designed to provide a richer browsing experience. When you visit a Gears enabled web site and enter information, Gears can store that information on your BlackBerry® device or media card for use during later visits to the web site.
User Guide Browser About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL. Manage browser security 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security Options. Click TLS or WTLS.
User Guide Browser Prompt for Certificate: Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server.
User Guide Browser Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
User Guide Browser Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway.
User Guide Date, time, and alarm Date, time, and alarm Set the date and time manually 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. On the Home screen, click the Clock icon. Press the Menu key. Click Set Time. Change the Use Network Time field to No. Click the Time field. Slide your finger to select a time. Click the Time field. Click the Date field. Slide your finger to select a date. Click the Date field. Press the Menu key. Click Save.
User Guide Date, time, and alarm 5. Press the Menu key. 6. Click Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen, click the Clock icon. 2. Press the Menu key. 3. Click Options. 4. Set the Clock Face, Stopwatch Face or Timer Face fields. 5. Press the Menu key. 6. Click Save. Display a second time zone 1. 2. 3. 4. 5. 6. On the Home screen, click the Clock icon. Press the Menu key. Click Options. Set the Home Time Zone field.
User Guide Date, time, and alarm 3. Click Options. 4. In the Bedside Mode section, perform any of the following actions: • To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No. • To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, change the Disable Radio field to Yes.
User Guide 2. 3. 4. 5. Date, time, and alarm Press the Menu key. Click Stopwatch. Click the start/stop icon. Perform any of the following actions: • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the Menu key. Click Send Results. Click a message type. Set the timer 1. 2. 3. 4. 5. 6. 7. 8. 9. On the Home screen, click the Clock icon. Press the Menu key. Click Timer. Press the Menu key. Click Set Timer.
User Guide Date, time, and alarm 4. On the Date/Time screen, try performing one of the following actions: • If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your device. To update the time zone data, press the Menu key. Click Get Time Zone Updates.
User Guide Personal organizer Personal organizer Contacts Contact basics Add a contact 1. 2. 3. 4. In the contact list, click Add Contact. Type the contact information. Press the key. Click Save. Add a contact from a message, call log, or web page 1. 2. 3. 4. 5. 6. In a message, a call log, or on a web page, highlight a contact. Press the Menu key. Click Add to Contacts. Type the contact information. Press the Menu key. Click Save.
User Guide Personal organizer Add a pause or a wait to a phone number 1. 2. 3. 4. 5. After typing the main part of a phone number in a phone number field, press the Menu key. Click Add Pause or Add Wait. Type the additional numbers. Press the Menu key. Click Save. View a contact In the contact list, click a contact. Change a contact 1. 2. 3. 4. 5. 6. In the contact list, highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save.
User Guide Personal organizer • To delete a contact from the contact lookup results, click Delete. • To delete the contact lookup results, click Delete Lookup. • To start a new contact lookup, click Lookup. Customizing contacts About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles.
User Guide 4. 5. 6. 7. 8. 9. 10. 11. 12. Highlight the caller ID picture. Press the Menu key. Click Replace Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Press the Menu key. Click Crop and Save. Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. In the contact list, highlight a contact. Press the Menu key. Click Edit. Highlight the caller ID picture. Press the Menu key. Click Delete Picture. Press the Menu key. Click Save.
User Guide Personal organizer 2. 3. 4. 5. Press the Menu key. Click Edit Group. Click a contact. Click one of the following menu items: • Add Member • Change Member • Delete Member 6. Press the Menu key. 7. Click Save Group. Note: When you delete a contact from a mailing list, the contact remains in your contact list. View a mailing list In the contact list, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1.
User Guide Personal organizer 5. Press the Menu key. 6. Click Save. Contact list options Sort contacts or tasks 1. 2. 3. 4. 5. 6. In the contact list or task list, press the Menu key. Click Options. If necessary, click General Options. Change the Sort By field. Press the Menu key. Click Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1.
User Guide Personal organizer Contact troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
User Guide 2. 3. 4. 5. 6. 7. Personal organizer Press the key. Click New. Type the appointment information. If the appointment recurs, change the Recurrence field. key. Press the Click Save. Related topics Turn off your device, 241 Schedule an appointment quickly in Day view 1. 2. 3. 4. 5. 6. On the Home screen, click the Calendar icon. In Day view, simultaneously click the screen beside the start time and end time. Type the subject of the appointment. Type the location of the appointment.
User Guide Personal organizer Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Schedule an alarm 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the key. Click New Alarm. Type the alarm information. If the alarm recurs, change the Recurrence field. Press the Menu key. Click Save.
User Guide 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Personal organizer On the Home screen, click the Calendar icon. Press the Menu key. Click New. Type the meeting information. Press the Menu key. Click Invite Attendee. Click a contact. To add another contact to your meeting, repeat steps 4 to 6. Press the Menu key. Click Save. Related topics Turn off your device, 241 Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
User Guide Personal organizer Check availability of meeting participants To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. 1. In a meeting or meeting invitation, below the list of meeting participants, click View Availability. 2.
User Guide Personal organizer If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation. 1. 2. 3. 4. In a meeting invitation, press the Menu key. Click Delegate. Click a contact. Perform one of the following actions: • To send the response without adding comments, click Send Response.
User Guide Personal organizer Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry® device recognizes.
User Guide 4. 5. 6. 7. Click General Options. Change the Initial View field. Press the Menu key. Click Save. Change the default reminder time for calendar entries 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the Menu key. Click Options. Click General Options. Change the Default Reminder field. Press the Menu key. Click Save. Related topics Turn off your device, 241 Change the snooze time for reminders, 152 Change the start and end time for days 1. 2. 3. 4. 5. 6. 7.
User Guide Personal organizer 5. Press the Menu key. 6. Click Save. View tasks in a calendar 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the Menu key. Click Options. Click General Options. Change the Show Tasks field to Yes. Press the Menu key. Click Save. Change the first day of the week 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the Menu key. Click Options. Click General Options. Change the First Day of Week field. Press the Menu key.
User Guide Personal organizer Change how long your device stores calendar entries 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the Menu key. Click Options. Click General Options. Change the Keep Appointments field. Press the Menu key. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time.
User Guide Personal organizer Switch calendars 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the Menu key. Click Select Calendar. Click a calendar. Use color to differentiate calendars 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the Menu key. Click Options. Click a calendar. Change the Appointment Color field. Press the Menu key. Click Save. Change the calendar that reminds you of appointments 1. 2. 3. 4. 5. 6. 7.
User Guide Personal organizer Calendar troubleshooting I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.
User Guide 3. 4. 5. 6. 7. Personal organizer Type the task information. Set a due date for the task. If the task recurs, set the Recurrence field. Press the Menu key. Click Save. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Change a task 1. 2. 3. 4. 5. 6. 7.
User Guide 3. Press the Menu key. 4. Click Forward As. 5. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key.
User Guide Personal organizer View tasks in a calendar 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Calendar icon. Press the Menu key. Click Options. Click General Options. Change the Show Tasks field to Yes. Press the Menu key. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click an application icon. 2.
User Guide Personal organizer Change a memo 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the MemoPad icon. Highlight a memo. Press the Menu key. Click Edit. Change the memo information. Press the Menu key. Click Save. Send a task or memo 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Tasks icon or the MemoPad icon. Highlight a task or memo. Press the Menu key. Click Forward As. Click a message type.
User Guide 3. 4. 5. 6. 7. Personal organizer Click Options. If necessary, click General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. View the number of tasks or memos stored on your device 1. On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon. 2. Press the Menu key. 3. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
User Guide Personal organizer 5. Click Save. Sort contacts, tasks, or memos by category 1. In the contact list, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. When changing a contact, task, or memo, press the Menu key. Click Categories. Clear the check box beside the category. Press the Menu key. Click Save. Delete a category 1. 2. 3. 4. 5.
User Guide Personal organizer 5. Click a conversion type.
User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts Ring tones, sounds, and alerts basics About ring tones, sounds, and alerts Sound profiles define how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal sound profile and six other preloaded sound profiles: Loud, Medium, Vibrate Only, Silent, Phone Calls Only, and All Alerts Off.
User Guide Ring tones, sounds, and alerts Change a sound profile If you change a setting in a preloaded sound profile that is based on the Normal sound profile, that change will override the corresponding Normal sound profile setting in the preloaded sound profile. 1. On the Home screen, click the Sounds icon. 2. Perform one of the following actions: • To change the active sound profile, click Set Ring Tones/Alerts. • To change a custom or preloaded sound profile, click Edit Profiles. Click a profile. 3.
User Guide Ring tones, sounds, and alerts 4. Press the Menu key. 5. Click Delete. Assign ring tones and notifications to a contact You can receive different notifications for incoming messages and calls from specific contacts or groups of contacts. Call and message notifications for your contacts are received even if you switch your sound profile to Silent or Vibrate Only. 1. In the sounds application, click Set Contact Alerts. 2. Click Add Contact Alert. 3. Press the Menu key. 4. Click Add Name. 5.
User Guide Ring tones, sounds, and alerts LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device. Red: A new message has arrived and your selected sound profile is set to notify you using the LED. If you are using your device with a smart card, your device is accessing data on the smart card.
User Guide Ring tones, sounds, and alerts Notifications troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile. The device vibrates until the caller or the wireless network ends the connection.
User Guide Typing Typing Typing basics Cut, copy, and paste text 1. 2. 3. 4. 5. With text highlighted, press the Menu key. Click Cut or Copy. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste. Clear a field 1. When typing text, press the Menu key. 2. Click Clear Field. Cancel a text selection 1. With text selected, press the Menu key. 2. Click Cancel Selection.
User Guide Typing Type an accent or special character 1. Press and hold a letter key. 2. Click the accented or special character in the list that appears when you type. Typing input methods Switch typing input methods when you are typing To perform this task, you must be using your BlackBerry® device in portrait view. 1. When you are typing, press the Menu key. 2. Click one of the following menu items: • Enable Multitap • Enable SureType • Enable Full Keyboard Change options for typing input methods 1.
User Guide Typing About SureType technology and multi-tap You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience. SureType technology is designed to predict words as you type them.
User Guide Typing • To ignore the suggestions, keep typing. Stop predicting words as you type By default, your BlackBerry® device displays a list of suggested words as you type. 1. On the Home screen or in a folder, click the Options icon. 2. Click Language. 3. Click Show Text Input Options. 4. Clear the Predictive Input check box. 5. Press the Menu key. 6. Click Save.
User Guide Typing Change the default keyboard for portrait view You can set your BlackBerry® device to use the SureType® keyboard, multi-tap keyboard, or full keyboard by default when you use your device in portrait view. 1. In the device options, click Screen/Keyboard. 2. Set the Portrait View Keyboard field. 3. Press the Menu key. 4. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. 1.
User Guide Spelling checker Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
User Guide Typing Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the list that appears when you type. 1. In the device options, click Language. 2. Click Input Options. 3. Clear the Include Spell Check Variants checkbox. 4. Press the Menu key. 5. Click Save. Add a word to the custom dictionary 1. 2. 3. 4. 5. 6. 7. 8. 9.
User Guide Typing 6. Click Delete. 7. Press the Menu key. 8. Click Save. Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type. Add a word to the custom dictionary 1. 2. 3. 4. 5. 6. 7. 8.
User Guide 4. 5. 6. 7. Typing Press the Menu key. Click Delete. Press the Menu key. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. 1. On the Home screen or in a folder, click the Options icon. 2. Click Language. 3. Click Show Text Input Options. 4. Clear the Use Contacts as Data Source check box. 5. Press the Menu key. 6. Click Save. Stop adding items to the custom dictionary automatically 1. 2. 3.
User Guide 4. Click New. 5. In the Replace field, type the text to replace. 6. In the With field, perform one of the following actions: • Type replacement text. • To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro. 7. Perform one of the following actions: • To capitalize the entry exactly as you typed it, set the Using field to Specified Case. • To capitalize the entry according to the context, set the Using field to SmartCase. 8. Set the language. 9.
User Guide Typing Typing shortcuts • • • • • • • • • • To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To type an accented character, press and hold the letter key. Click the accented character that appears on the screen. To turn on NUM lock, hold the 123 key until the lock indicator appears on the 123 key. To turn off NUM lock, press the 123 key again.
User Guide Language Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Language. Change the Language field. Press the Menu key. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager.
User Guide Language 4. Press the Menu key. 5. Click Save. Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Language. Change the Voice Dialing Language field. Press the Menu key. Click Save.
User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Screen/Keyboard. Set the Backlight Brightness field. Press the Menu key. Click Save. Set how long backlighting remains on 1. 2. 3. 4. 5.
Display and keyboard User Guide 2. 3. 4. 5. 6. Click Pictures. Click a category. Highlight a picture. Press the key. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4. Press the Menu key. 5. Click Download Images.
User Guide Display and keyboard About organizing applications Application icons can appear on the Home screen or in a folder on the Home screen. To see more applications, press the Menu key. You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, customize the appearance of folders that you create, and move application icons into folders and out of folders. Add an application folder 1. 2. 3. 4. 5.
User Guide Display and keyboard Delete an application folder 1. On the Home screen, highlight an application folder. 2. Press the Menu key. 3. Click Delete. Keyboard options Turn on key tones 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Screen/Keyboard. Set the Key Tone field to On. Press the Menu key. Click Save. Set the cursor speed 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Screen/Keyboard. Set the Key Rate field.
User Guide Display and keyboard Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. 2. 3. 4. 5. 6. From the Home screen, press the Menu key. Click Options. Click Theme Options. Click a theme.
User Guide Display and keyboard Accessibility options Change the contrast You can change the color contrast to grayscale or reverse contrast. 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options. 3. Click Accessibility. 4. Change the Color Contrast field. 5. Press the Menu key. 6. Click Save. Set the number of icons that appear on the Home screen 1. 2. 3. 4. 5. 6. On the Home screen, click the Options icon. Click Advanced Options. Click Accessibility.
User Guide • Verify that you have not deleted the application that you assigned to the key. • Assign a different application to the key.
User Guide Search Search Messages, attachments, and web pages Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Search.
User Guide Search Include Encrypted Messages: Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. Service: If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder: Change the folder that your device should search for messages in. Show: Change the status of messages that your device should search for.
User Guide Search Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, in a file, in an attachment, or on a web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. View a list of saved searches 1. 2. 3. 4. 5. On the Home screen, click the Messages icon.
User Guide Search Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. 1. On the Home screen, click the Search icon. 2. Perform any of the following actions: • In the Text field, type text or a phone number to search for. • In the Name field, specify a contact name to search for. 3. Select the check box beside one or more applications. 4. Press the Menu key. 5. Click Search.
User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network.
User Guide Synchronization 7. Press the Menu key. 8. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld. Related topics Delete multiple messages, 47 Prerequisites: Synchronizing organizer data over the wireless network • • Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature.
User Guide Synchronization Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click Email Reconciliation. 5. If necessary, change the Message Services field. 6. Set the On Conflicts field. 7. Press the Menu key. 8. Click Save.
User Guide Synchronization Delete all device data Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process continues after the device restarts. 1.
User Guide Synchronization Reconcile email messages over the wireless network, 193 I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.
Bluetooth technology User Guide Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset.
User Guide Bluetooth technology 4. Press the Menu key. 5. Click Connect. To disconnect from a paired Bluetooth enabled device, highlight the device. Press the Menu key. Click Disconnect. Related topics Turn on Bluetooth technology, 198 Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth® technology. 1. During a call, press the Menu key. 2. Click Activate .
User Guide 3. 4. 5. 6. Bluetooth technology If necessary, click a category. Highlight a media file. Press the Menu key. Perform one of the following actions: • To send a picture file, click Send/Share. Click a message type. • To send an audio or video file, click the send option for a message type. Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in a folder, click the Options icon. Click Bluetooth. Highlight a paired Bluetooth® enabled device. Press the Menu key.
User Guide Bluetooth technology Restrict outgoing calls 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Bluetooth. Press the Menu key. Click Options. Set the Allow outgoing calls field to Never or If Unlocked. Press the Menu key. Click Save. Make your BlackBerry device discoverable 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Bluetooth. Press the Menu key. Click Options. Set the Discoverable field to Yes. Press the Menu key.
User Guide Bluetooth technology Turn off the prompt that appears when connecting or pairing 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in a folder, click the Options icon. Click Bluetooth. Highlight a Bluetooth® enabled device. Press the Menu key. Click Device Properties. Set the Trusted field to Yes. Press the Menu key. Click Save. To turn on the prompt again, set the Trusted field to No. Turn off a Bluetooth profile 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon.
User Guide Bluetooth technology Wireless Bypass This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your BlackBerry device must be associated with an email account that uses a BlackBerry® Enterprise Server.
User Guide 4. 5. 6. 7. Bluetooth technology Click Options. Change the Connect on Power Up field to No. Press the Menu key. Click Save. Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for field, try typing 0000.
User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.
User Guide GPS technology 3. Click GPS. 4. Perform one of the following actions: • To turn off location aiding, change the Location Aiding field to Disabled. • To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming. 5. Press the Menu key. 6. Click Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry device.
User Guide Maps Maps Map basics Get directions 1. 2. 3. 4. On the Home screen or in a folder, click the Maps icon. On a map, press the Menu key. Click Get Directions. Perform one of the following actions to specify a starting location: • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, click Where I Am. • To specify a new location, type the location information in the Enter Start Location field.
User Guide Maps • To specify your current location, click Where I Am. Your BlackBerry® device must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. • To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box. • To view a saved location, click Favorites. • To view a location for a contact, click From Contacts. • To view a location that you viewed recently, click the location.
User Guide Maps About GPS technology, 205 Set a home or work address 1. 2. 3. 4. 5. 6. 7. 8. 9. On a map, press the Menu key. Click Layers. If necessary, expand the Favorites folder and the Locations folder. Highlight Home or Work. Press the Menu key. Click Edit. Edit the address information. Press the Menu key. Click Lookup Address.
User Guide Pan a map On a map, slide your finger in any direction. Maps bookmarks Add a bookmark for a location or route 1. 2. 3. 4. On the Home screen, click the Maps icon. On a map, press the Menu key. Click Add To Favorites. Perform any of the following actions: • To rename the bookmark, in the Label field, type a new name. • To file the bookmark in a different location, change the Folder field. 5. Click OK. Change a bookmark for a location or route 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
User Guide Maps Add a bookmark folder for locations or routes 1. 2. 3. 4. 5. 6. On the Home screen, click the Maps icon. On a map, press the Menu key. Click Find Location. Click Favorites. Press the Menu key. Click Add Subfolder. File a bookmark for a location or route 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen, click the Maps icon. On a map, press the Menu key. Click Find Location. Click Favorites. Highlight a bookmark. Press the Menu key. Click Move. Click a new location.
User Guide Maps View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. 1. On a map, press the Menu key. 2. Click Options. 3. Change the Hide Title Bar field to No. 4. Press the Menu key. 5. Click Save. To hide the status information again, change the Hide Title Bar field to Yes.
User Guide Maps View a geotagged picture on a map When you highlight a geotagged picture that is saved on your BlackBerry® device, a globe indicator appears beside the file name in the lowerleft corner of the screen. 1. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4. Highlight a geotagged picture. 5. Press the Menu key. 6. Click View on Map.
User Guide BlackBerry Messenger BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. 1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact. 3. Type part or all of the contact name. 4. Click the contact. 5. If you have turned on invitation passwords and you want to set a password, type an invitation question and answer. Click OK.
User Guide BlackBerry Messenger Turn off invitation forwarding options If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Forwarding of Requests field to No. 4. Press the Menu key. 5. Click Save. View a contact's information 1.
User Guide BlackBerry Messenger Move a contact to a different group 1. 2. 3. 4. In BlackBerry® Messenger, on the Contact list screen, highlight a contact. Press the Menu key. Click Move Contact. Click a group. Rename a group 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the Contact list screen, highlight a group. Press the Menu key. Click Edit Group. Type a name for the group. Click OK. Delete a group You must move your contacts out of a group before you can delete that group.
User Guide BlackBerry Messenger Add an emoticon 1. During a BlackBerry® Messenger conversation, press the Emoticon key. 2. Click an emoticon. Send a file to a contact If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might be able to send files that are stored on your organization's network. For more information about accessing a file from your organization's network, click the Help icon on the Home screen of your device. 1.
User Guide 2. 3. 4. 5. Click Options. Change the Vibrate When Receiving a Ping field to No. Press the Menu key. Click Save. To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes. Prevent conversations from appearing in the main message list 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. Click Options. Change the Show Conversations in Message List field to No. Press the Menu key. Click Save.
User Guide BlackBerry Messenger Send a broadcast message Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least two conversations in the conversation group. 1. In BlackBerry Messenger, in the conversation group, highlight a contact. 2. Press the Menu key. 3. Click Broadcast Message. 4. Type a message. 5. Click OK. Send your GPS location to a contact To perform this task, you must set a GPS receiver to use. 1.
User Guide Show when you are on the phone 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow On The Phone presence status field to Yes. To stop showing when you are on the phone, change the Allow On The Phone presence status field to No. Show when you are listening to an audio file 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Now Playing presence status field to Yes.
User Guide Applications Applications About adding applications The BlackBerry App World™ storefront allows you to search for and download applications for your BlackBerry® device. From BlackBerry App World, you can browse featured and top downloaded items, such as games, social networking applications, and productivity applications. You can view applications by category and search by keyword. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
User Guide Applications 3. Click Download. 4. Click OK. Related topics Legal notice, 301 View properties for an application 1. On the Home screen or in a folder, click the Options icon. 2. Click Applications. 3. Click an application. Related topics Legal notice, 301 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party applications. For more information, contact your administrator.
User Guide Applications Check for application updates You can use the application center to check for updates for a select number of applications that are hosted by your wireless service provider. In the application center, perform one of the following actions: • To check for application updates manually, click Refresh. • To check for application updates automatically, press the Menu key. Click Auto Refresh List.
User Guide BlackBerry Device Software BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue • your wireless service provider requires that you update the BlackBerry Device Software.
User Guide BlackBerry Device Software Return to the previous version of the BlackBerry Device Software Depending on the options set by your wireless service provider or administrator, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options. 3. Click Wireless Update. 4. Click Previous update succeeded. 5. Click Downgrade.
User Guide BlackBerry Device Software The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update your software without connecting to the wireless network and without contributing to data usage in your wireless service plan. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your device.
User Guide BlackBerry Device Software My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card.
User Guide Wireless network coverage Wireless network coverage Turn on the connection to the wireless network If the OFF indicator appears at the top of your Home screen, you might want to turn on your connection to the wireless network. You should keep the connection turned off in certain places, such as on an airplane or in a hospital. 1. On the Home screen, click the Manage Connections icon. 2.
User Guide Wireless network coverage Red: Your connection to the Wi-Fi network is turned off. Bluetooth Green: Your device is connected to another Bluetooth® enabled device. White: Bluetooth technology is turned on, but your device is not connected to another Bluetooth enabled device. Red: Bluetooth technology is turned off. Turn on LED notification for wireless coverage 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Screen/Keyboard.
Wireless network coverage User Guide Turn off data service Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider. 1. On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network. 3.
User Guide Wireless network coverage About roaming and international roaming In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
Wireless network coverage User Guide If the wireless coverage indicators display anything other than 1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE, or NTWK, you might be in an area of reduced wireless coverage where features such as email messaging and internet browsing are not available (you might only be able to make a phone call or send and receive SMS text messages). If the SOS wireless coverage indicator appears, you can only call emergency numbers.
User Guide Wireless network coverage Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
User Guide 4. 5. 6. 7. 8. 9. Wireless network coverage Click My Preferred Network List. Highlight a wireless network. Press the Menu key. Click Delete. Press the Menu key. Click Save. Change the order of preferred wireless networks To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network. 3.
User Guide Wireless network coverage Connect to a Wi-Fi network By default, new Wi-Fi® profiles appear at the bottom of your Wi-Fi profile list. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might prevent you from connecting to a Wi-Fi network. 1. On the Home screen or in the Setup folder, click Set Up Wi-Fi. 2. Perform one of the following actions: • Click Scan for Networks. Click a network. • Click Manually Add Network.
User Guide Wireless network coverage Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token: Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number: If you use a software token to connect to the Wi-Fi network, set the token serial number.
User Guide Wireless network coverage 9. In the Security Warning dialog box, click Yes. If the root certificate contains multiple certificates, all the certificates are installed on your computer. To install the root certificate on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry® Desktop Manager to synchronize the root certificate between your device and your computer.
User Guide Wireless network coverage User name: If necessary, type the user name that you use to connect to the Wi-Fi network. User password: If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network.
User Guide Wireless network coverage Secondary DNS: Type the secondary DNS to which your device should connect. Default gateway address: Type the default gateway IP address to which your device should connect. Domain suffix: Type the domain that your device uses to resolve host names into IP addresses. Change the network mode 1. In the device options, click Mobile Network. 2. Perform one of the following actions: • To connect to CDMA networks only, set the Network Mode field to 1XEV.
User Guide Wireless network coverage I cannot connect to a Wi-Fi network Try performing the following actions: • Verify that you have turned on the connection to the Wi-Fi® network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually. • Verify that the connection options in the Wi-Fi setup application are correct.
User Guide Power, battery, and memory Power, battery, and memory Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the Power key or Power/ Lock key on the top left of your device.
User Guide • • • • • • • • • • Power, battery, and memory Charge your device regularly. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. Set backlighting to remain on for a shorter period of time and lower its brightness. Turn off the connection to a wireless network when you are not in a wireless coverage area.
User Guide • • • • • • • Power, battery, and memory Reduce the amount of time that your device stores email messages and calendar entries. Stop forwarding email messages to your device when your device is connected to your computer. Receive only the first section of long email messages. Store media files on a media card. Reduce the maximum amount of device memory available for media files. Depending on your device model, this option might not be available.
User Guide SIM card SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries.
User Guide SIM card 4. Click Copy to SIM Phone Book. 5. Press the Menu key. 6. Click Save. Change a SIM card contact 1. 2. 3. 4. 5. 6. 7. 8. In the contact list, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a SIM card contact 1. 2. 3. 4. 5. In the contact list, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Delete.
User Guide SIM card About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To obtain your SIM card PIN code, contact your wireless service provider.
User Guide Security Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. Set a device password 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon.
User Guide Security 3. Change the Lock Handheld Upon Holstering field to Yes. 4. Press the Menu key. 5. Click Save. Lock the screen You can lock your screen to avoid clicking the screen accidentally. Press the Power key or Power/Lock key on the top left of your BlackBerry® device. To unlock the screen, press the Power key or the Power/Lock key again. If necessary, type your device password. Set a limit for device password attempts 1. 2. 3. 4. 5.
User Guide 3. 4. 5. 6. 7. 8. Security Click New. Press the Menu key. Click Random Password. Type the password information. Press the Menu key. Click Save. Set criteria for randomly generated passwords 1. 2. 3. 4. 5. 6. On the Home screen or in the Applications folder, click the Password Keeper icon. Press the Menu key. Click Options. Set the random password fields. Press the Menu key. Click Save. View a password in the password keeper In the password keeper, click a password.
User Guide Security Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click an application icon. 2. In an application, press the Menu key. 3. Click Options. 4. If necessary, click General Options. 5. Change the Confirm Delete field to No. 6. Press the Menu key. 7. Click Save. Delete a password from the password keeper 1. 2. 3. 4.
User Guide Security Set a limit for password attempts in the password keeper 1. 2. 3. 4. 5. 6. On the Home screen or in the Applications folder, click the Password Keeper icon. Press the Menu key. Click Options. Set the Password Attempts field. Press the Menu key. Click Save. Encryption About file encryption If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device.
User Guide Security You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call when your device is locked, the caller name does not appear on the screen. If you use a smart card certificate for authentication, depending on the smart card you might also be able to use your smart card certificate to provide two-factor content protection.
User Guide Security About encryption keys If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You should generate a new encryption key every 2 weeks.
User Guide • • • Security when you synchronize with your computer when you change the time or the time zone for your device when you lock your device Turn on memory cleaning 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Memory Cleaning. Change the Status field to Enabled. Press the Menu key. Click Save. Change when your device deletes sensitive data from the temporary device memory 1. 2. 3. 4.
User Guide Security 5. Press the Menu key. 6. Click Save. Certificates Certificate basics Download a certificate from an LDAP or DSML certificate server 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Advanced Security Options. Click Certificates. Press the Menu key. Click Fetch Certificates. Specify the search criteria. Press the Menu key. Click Search. Click a certificate. Click Add Certificate to Key Store.
User Guide Security 4. Click Enroll or Re-enroll. 5. If necessary, type the credentials that you use to connect to your organization's network. To hide the screen for the certificate authority profile while the request is being processed, press the Menu key. Click Hide. To return to this screen, on the Home screen, click the Certificate Authority Profile icon. View properties for a certificate 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Security Options.
User Guide Security This field displays an alternate email address for the certificate subject, if an alternate email address is available. SHA1 Thumbprint: This field displays the SHA-1 digital thumbprint of the certificate. MD5 Thumbprint: This field displays the MD5 digital thumbprint of the certificate. View one type of certificate in the certificate list 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Advanced Security Options.
User Guide Security View the certificate chain for a certificate 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Advanced Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Show Chain.
User Guide Security : Enrollment with the certificate authority profile is required and will occur automatically. Check the revocation status of a certificate or certificate chain 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Advanced Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Fetch Status or Fetch Chain Status. Change the trust status of a certificate 1. 2. 3. 4. 5. 6. 7.
User Guide Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer. Change in Affiliation: The certificate subject no longer works for the organization. Superseded: A new certificate is replacing an existing certificate.
User Guide Security 5. 6. 7. 8. 9. 10. Highlight a certificate. Press the Menu key. Click Associate Addresses. Press the Menu key. Click Add Address. Perform one of the following actions: • Click a contact. • Click Use Once. Type an email address. Press the Enter key. 11. Press the Menu key. 12. Click Save. Turn off the display name prompt that appears when you add a certificate to the key store 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. On the Home screen or in a folder, click the Options icon.
User Guide Security Change how often a certificate authority profile checks certificate status Depending on your organization, you might be able to change how often a certificate authority profile checks the status of its certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Certificate Authority Profile. 4.
User Guide Security Download an updated PGP key from an LDAP certificate server 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Advanced Security Options. Click PGP keys. Highlight a PGP® key. Press the Menu key. Click Fetch Updated PGP Key. View properties for a PGP key 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Advanced Security Options. Click PGP keys. Click a PGP® key.
User Guide Security Fingerprint: This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click PGP Keys. 5. Highlight a PGP key. 6. Press the Menu key. 7. Click Send via Email or Send via PIN. Delete a PGP key 1. 2. 3. 4. 5. 6. 7.
User Guide Security PGP key status PGP key status indicators : The PGP® key has a corresponding private key that is stored on your BlackBerry® device. : The PGP key is trusted and valid, and the revocation status of the PGP key is good. : The revocation status of the PGP key is unknown or the key is weak. : The PGP key is untrusted, revoked, expired, not valid, or cannot be verified. Check the revocation status of a PGP key 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon.
User Guide Security Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click PGP Keys. 5. Highlight a PGP® key. 6. Press the Menu key. 7. Click Revoke. 8. Click Yes. 9. Change the Reason field. 10. Click OK.
User Guide 6. 7. 8. 9. Security Press the Menu key. Click Change Label. Type a display name for the PGP key. Click OK. Turn off the display name prompt that appears when you add a PGP key to the key store 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Advanced Security Options. Click PGP keys. Press the Menu key. Click Fetch PGP Keys. Press the Menu key. Click Options. Change the Prompt for Label field to No.
User Guide Security PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server Try performing the following actions: • Verify that your organization permits you to download PGP® keys from an LDAP certificate server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default connection type. Certificate servers Add a certificate server 1. 2. 3. 4. 5. 6. 7.
User Guide Security Connection options for LDAP certificate servers Friendly Name: Type a display name for the certificate server. Server Name: Type the network address of the certificate server. Base Query: Type the base query information for the certificate server using X.509 certificate syntax (for example, o=test.rim.net). Port: Type the port number for your organization’s network. The default port number is 389. Authentication Type: Specify whether you must log in to the certificate server.
User Guide 3. 4. 5. 6. 7. Security Click Advanced Security Options. Click Certificate Servers. Highlight a certificate server. Press the Menu key. Click Delete. Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password.
User Guide 7. Security Click Save. Change when your device deletes the key store password 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Advanced Security Options. Click Security Options. Click Key Stores. Change the Private Key Password Timeout field. Press the Menu key. Click Save. To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password.
User Guide 3. 4. 5. 6. 7. Security Click Advanced Security Options. Click Key Stores. Change the Allow Key Store Backup/Restore field to No. Press the Menu key. Click Save. To turn on automatic backup and restore of key store data, change the Allow Key Store Backup/Restore field to Yes. Change the refresh rate for certificate revocation lists 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Advanced Security Options. Click Key Stores.
User Guide Security If you use a smart card certificate to authenticate with your device, after you connect your smart card reader to your device, your device requests authentication from the smart card each time that you unlock your device. You can install multiple smart card drivers on your device, including drivers for microSD smart cards, but you can only authenticate to one smart card at a time.
User Guide 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Security Click Security Options. Click Advanced Security Options. Click Certificates. Press the Menu key. Click Import Smart Card Certs. Type your smart card password. Select the check box beside a certificate. Click OK. Type your key store password. Click OK. Lock your device when you remove your smart card from your smart card reader 1. 2. 3. 4. 5. 6. On the Home screen, click the Options icon. Click Password.
User Guide Security To turn on smart password entry again, set the Smart Password Entry field to Enabled. Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates • • • • • Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed.
User Guide Security Use a certificate to encrypt content protection keys on your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. On the Home screen, click the Options icon. Click Security Options. Click General Settings. Change the Two-Factor Protection field to Enabled. Press the Menu key. Click Save.
User Guide Security Change the PIN for a software token on your device 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security Options. Click Advanced Security Options. Click Software Tokens. Click a software token. Click Specify PIN. VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to a VPN.
User Guide 3. 4. 5. 6. 7. 8. 9. 10. 11. Security Click Advanced Security Options. Click VPN. Highlight a VPN profile. Press the Menu key. Click Edit. In the User name field, type a new user name. In the User password field, type a new password. Press the Menu key. Click Save. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. 8. 9.
User Guide Security Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.
User Guide Security 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK. When safe mode is on, a safe mode indicator appears in the device status section of the Home screen. To turn off safe mode, repeat step 1. Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device.
User Guide Security Internet: Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway). Wi-Fi: Set whether third-party applications can use Wi-Fi® connections. Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device.
User Guide Security Organizer Data: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files: Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth® technology.
User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry® device. Your wireless service provider or administrator can send service books to your device over the wireless network.
User Guide Service books and diagnostic reports Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
User Guide 2. 3. 4. 5. 6. 7. Service books and diagnostic reports Click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key. Click Delete or Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1.
User Guide Service books and diagnostic reports About Wi-Fi diagnostic reports Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a WiFi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
User Guide Service books and diagnostic reports 10. Click Save.
User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
User Guide BrickBreaker BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker • • • To move the paddle, slide your finger left or right. To release the ball in catch mode, click the screen. To shoot the laser or gun, click the screen.
User Guide 3. Click Send High Score. Check the high scores on the BrickBreaker web site 1. On the Home screen or in a folder, click the BrickBreaker icon. 2. Press the Menu key. 3. Click High Scores.
User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole™ game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden, making it harder to form new words.
User Guide Word Mole game Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time. Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
User Guide Word Mole game 3. Click a game. Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time. 1. On the High scores screen, in the Username field, type a user name. 2. In the Password field, type a password. 3. Click Submit. Check the Leaderboard on the Word Mole game web site 1.
User Guide • To set the season for a game, set the Season field. • To set bonuses for a game, set the Bonuses field. 3. Click OK. Change your screen name 1. 2. 3. 4. On the Multiplayer Game Setup screen, click your screen name. Click Change Screen Name. Type a new screen name. Press the Enter key. Chat with other players 1. On the Multiplayer Game Setup screen, in the Chat field, type a message. 2. Press the Enter key. Check the stats for a player 1.
User Guide Word Mole game Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
User Guide Glossary Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry® Application Suite.
User Guide Glossary DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates.
User Guide Glossary mobile country code MMS Multimedia Messaging Service MNC mobile network code OCSP Online Certificate Status Protocol OCSP server A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand. PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP® key is made up of a PGP public key and PGP private key for a user.
User Guide Glossary A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service, such as the current call forwarding status.
User Guide Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 300 Glossary
User Guide Legal notice Legal notice ©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents to Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz. Gears is a trademark of Google Inc.
Legal notice User Guide OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE
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