BlackBerry Curve 9360 Smartphone Help Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
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Contents Quick Help.......................................................................................................................................................................................................... How to: Top 10................................................................................................................................................................................................... Troubleshooting: Top 10.........................................................
Media................................................................................................................................................................................................................. Music.................................................................................................................................................................................................................. Podcasts.........................................................................
Typing................................................................................................................................................................................................................. How to: Typing................................................................................................................................................................................................... Troubleshooting: Typing...............................................................
Troubleshooting: NFC technology...................................................................................................................................................................... 264 Power and battery.............................................................................................................................................................................................. How to: Power and battery...........................................................................
RIM Confidential and Proprietary Information - Approved Third Parties Quick Help How to: Top 10 BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones. Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message.
RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code).
RIM Confidential and Proprietary Information - Approved Third Parties Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type.
RIM Confidential and Proprietary Information - Approved Third Parties • • • • • Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
RIM Confidential and Proprietary Information - Approved Third Parties I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
RIM Confidential and Proprietary Information - Approved Third Parties My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions: • • On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages.
RIM Confidential and Proprietary Information - Approved Third Parties • • If your BlackBerry smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
RIM Confidential and Proprietary Information - Approved Third Parties Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the Home screen.
RIM Confidential and Proprietary Information - Approved Third Parties Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep.
RIM Confidential and Proprietary Information - Approved Third Parties Set your smartphone to turn on and turn off automatically, 265 Tips: Finding apps Look in a folder on your Home screen. Make all hidden apps visible on the Home screen. Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. On the Home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark.
RIM Confidential and Proprietary Information - Approved Third Parties Receive only the first section of long email messages, and choose whether to download more. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported. Reduce the size of pictures you take. On the Home screen, click the Camera icon.
RIM Confidential and Proprietary Information - Approved Third Parties Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 230 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.
RIM Confidential and Proprietary Information - Approved Third Parties In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unopened messages in your inbox, look in your messages folders. • Mark a message as opened. Highlight a message. Press the key > Mark Read. Remove the unopened message indicator • Mark all messages that are prior to a date as opened. Highlight a date field. Press the key > Mark Prior Read.
RIM Confidential and Proprietary Information - Approved Third Parties Change the active phone number From the Home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
RIM Confidential and Proprietary Information - Approved Third Parties Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
RIM Confidential and Proprietary Information - Approved Third Parties Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key. Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAP lock Press the Alt key and the Right Shift key.
RIM Confidential and Proprietary Information - Approved Third Parties Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone.
RIM Confidential and Proprietary Information - Approved Third Parties Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Press the Space key. Insert a slash mark (/) in the web address field Press the Shift key and the Space key. Stop loading a web page Press the Escape key.
RIM Confidential and Proprietary Information - Approved Third Parties Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the Entry check box. key > Options. Click Calendar Display and Actions.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Shortcuts I can't use a shortcut Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.
RIM Confidential and Proprietary Information - Approved Third Parties Phone How to: Phone Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: • To view your active phone number, from the Home screen, press the key.Your phone number appears at the top of the screen.
RIM Confidential and Proprietary Information - Approved Third Parties Available voice commands, 45 Turn on dialing from the Lock screen, 38 Sort phone numbers or contacts on the Phone screen, 38 I can't make or receive calls, 8 Answer or end a call Press the key. To end a call, press the key.
RIM Confidential and Proprietary Information - Approved Third Parties Mute a call During a call, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. Place a call on hold If your BlackBerry® smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold. key > Resume.
RIM Confidential and Proprietary Information - Approved Third Parties Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files. For more information about using the headset, see the documentation that came with your headset.
RIM Confidential and Proprietary Information - Approved Third Parties • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.
RIM Confidential and Proprietary Information - Approved Third Parties Change the contact that is assigned to a speed dial key 1. 2. 3. 4. From the Home screen, press the key. key > View > Speed Dial List. Press the Highlight a contact or phone number. Press the key. • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never. Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service. 1. From the Home screen, press the Send key. 2.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Change Password. Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
RIM Confidential and Proprietary Information - Approved Third Parties About smart dialing With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-dialing feature.
RIM Confidential and Proprietary Information - Approved Third Parties conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.
RIM Confidential and Proprietary Information - Approved Third Parties Leave a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. During a conference call, press the key > Transfer or Flash.
RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. Highlight a call log. Press the key > View > History. Click a call log. Press the key. • To add notes, click Add Notes. Type call notes. • To change notes, click Edit Notes. Change the call notes. key > Clear Field. • To delete notes, click Edit Notes. Press the 6. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone. Switch the active phone number 1. From the Home screen, press the key. 2.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete check box. 5.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. 2. 3. 4. From the Home screen, press the key. Press the key > Options > Hearing Aid Mode. Change the Mode Enabled field to Telecoil. key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Listen to your options and follow the audible prompts. Related information I can't change the number of times that my smartphone rings, 43 Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.
RIM Confidential and Proprietary Information - Approved Third Parties • • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator.
RIM Confidential and Proprietary Information - Approved Third Parties 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > SIM Card. Highlight the phone number. Press the key > Edit SIM Phone Number. Type your phone number. Click OK. I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.
RIM Confidential and Proprietary Information - Approved Third Parties Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command.
RIM Confidential and Proprietary Information - Approved Third Parties Voice command Description "Call " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call work" to call the work number. "Call extension " Say this voice command to dial an extension.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.
RIM Confidential and Proprietary Information - Approved Third Parties Messages Email How to: Email Composing and sending email Send an email 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. key > Compose Email. Press the In the To field, type an email address or a contact name. Type a message. Press the key > Send.
RIM Confidential and Proprietary Information - Approved Third Parties I can't send messages, 10 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. key > Ignore All.
RIM Confidential and Proprietary Information - Approved Third Parties Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the To add the disclaimer again, press the key > Remove Disclaimer. key > Add Disclaimer.
RIM Confidential and Proprietary Information - Approved Third Parties Create an email filter To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Option Description all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Subject Specify the text that the email filter should search for in the Subject field of your email. Message Specify the text that the email filter should search for in the body of your email.
RIM Confidential and Proprietary Information - Approved Third Parties • To delete an email filter, click Delete. Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.
RIM Confidential and Proprietary Information - Approved Third Parties Delete a message, 56 Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Email Reconciliation.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Clear the Send Email to Handheld checkbox. 5. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® smartphone with a work email account and one or more personal email accounts.
RIM Confidential and Proprietary Information - Approved Third Parties View email in plain text format 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Clear the Enable HTML Email check box. Press the key > Save. View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages.
RIM Confidential and Proprietary Information - Approved Third Parties • To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Inbox Management. • To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts. • To hide text messages, in the Other Message Types section, clear the Text Messages check box. 3. Press the key > Save. Change how a message inbox displays messages 1. On the Home screen, click the Messages icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties File an email To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Highlight an email. Press the key > File. Highlight a folder. Press the key > File.
RIM Confidential and Proprietary Information - Approved Third Parties Stop storing messages sent from your computer on your smartphone, 60 Hide filed email from the message inbox 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Select the Hide Filed Messages check box. Press the key > Save. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a folder.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Save. Email options Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account.
RIM Confidential and Proprietary Information - Approved Third Parties Stop loading pictures in HTML email messages By default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Download Images Automatically checkbox. 5.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Clear the Confirm Delete check box. 4. Press the key > Save. Turn off the prompt that appears when you mark messages as opened 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Clear the Confirm Mark Prior Read checkbox. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties View Google Mail messages with a specific label 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a label. Create or delete a Google Mail label 1. On the Home screen, click the Messages icon. 2. Press the key > Labels. • To create a new label, click New Label. Type a label name. Click Save. • To delete a label, highlight a label. Press the key > Delete.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Email I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
RIM Confidential and Proprietary Information - Approved Third Parties • • • • • If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly.
RIM Confidential and Proprietary Information - Approved Third Parties • If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information Receive only the first section of long email messages, 61 Receive only the first section of long email messages, 61 HTML email messages don't appear correctly Try the following actions: • • • Wait for a short period of time.
RIM Confidential and Proprietary Information - Approved Third Parties View filed messages, 60 Hide messages from the Messages application, 57 Hide filed email from the message inbox, 60 I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone.
RIM Confidential and Proprietary Information - Approved Third Parties Opened message BlackBerry Messenger chat is open Draft message New BlackBerry Messenger group item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read About text messages To send and receive text messages, your wireless service provide
RIM Confidential and Proprietary Information - Approved Third Parties 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 187 I can't send messages, 10 Attach a media file, contact card, appointment, or location to a text message, 71 Resend a message You cannot change a text message before you resend it. key. In a sent message, press the • To change the message, click Edit. Change the message. Press the • To change the recipients, click Edit.
RIM Confidential and Proprietary Information - Approved Third Parties Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue.
RIM Confidential and Proprietary Information - Approved Third Parties Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging. 3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box. 4.
RIM Confidential and Proprietary Information - Approved Third Parties 4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send. 5. Press the key > Save. Change how your text messages look 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options. In the General Text Messaging Options section, change the Conversation Style field. key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Leave Messages On SIM Card checkbox. 4. Press the key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message.
RIM Confidential and Proprietary Information - Approved Third Parties Block text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box. 4. Press the key > Save. Turn off Word Substitution for text messages 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options.
RIM Confidential and Proprietary Information - Approved Third Parties Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To hide the new message indicator, clear the Display New Message Indicator check box. • To hide the unopened message indicator, change the Display Message Count field to None. 3. Press the key > Save. Turn off the prompt that appears before you delete a message 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the the channel ID and a nickname. Click OK. 4. Select the checkbox beside a language. 5. Press the key > Save. key > Add Channel. Type To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox.
RIM Confidential and Proprietary Information - Approved Third Parties Related information Turn on or turn off a network connection, 8 I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
RIM Confidential and Proprietary Information - Approved Third Parties PIN messages How to: PIN messages Composing and sending PIN messages Compose and send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Other > Compose PIN. 3. In the To field, do one of the following: • Type a PIN. Press the key on the keyboard. • If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the keyboard. 4. Type a message. 5.
RIM Confidential and Proprietary Information - Approved Third Parties I can't send messages, 10 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. key > Ignore All.
RIM Confidential and Proprietary Information - Approved Third Parties Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Message Display and Actions. 3. Select the Hide Sent Messages check box. 4. Press the key > Save. Organizing and storing PIN messages Save a message Saved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message.
RIM Confidential and Proprietary Information - Approved Third Parties PIN message options Open a new message automatically when you remove your smartphone from your holster 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Auto Open Newest Message After Removing Device From Holster field. Press the key > Save. Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties • • • • • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service.
RIM Confidential and Proprietary Information - Approved Third Parties Forward messages from a specific email folder to your smartphone, 59 Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
RIM Confidential and Proprietary Information - Approved Third Parties Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
RIM Confidential and Proprietary Information - Approved Third Parties Contact cards About contact card attachments Contact cards, sometimes referred to as vCard® contacts or .vcf files, contain information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. You can also send contact cards through the Contacts application using Bluetooth® or NFC technology.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Retrieve. Security options for messages Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3.
RIM Confidential and Proprietary Information - Approved Third Parties 11. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry® smartphone has blocked. You can set the blocked message counter back to zero. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Firewall. Highlight a message type. Press the > Reset Count or Reset All Counts.
RIM Confidential and Proprietary Information - Approved Third Parties 3. 4. 5. 6. 7. 8. 9. 10. 11. Select the Use Password-Based Encryption checkbox. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers. If you're signing the message, in the Signing Options section, select a certificate. Press the key > Save. Type your message. key > Send. Press the Type a pass phrase to encrypt the message. Confirm the pass phrase. Click OK.
RIM Confidential and Proprietary Information - Approved Third Parties Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press the key > Import Server.
RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The certificate is weak, the certificate status isn't current, or your smartphone requires more data to verify the trust status of the certificate. The sender’s certificate is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted.
RIM Confidential and Proprietary Information - Approved Third Parties Change the default signing and encryption option Your BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the signing and encryption option that was used for the last message. 1.
RIM Confidential and Proprietary Information - Approved Third Parties Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Select the checkbox beside one or more encryption algorithms. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons: • • • • • The attachment information might not be available on the BlackBerry® Enterprise Server. Your administrator might have set options to prevent you from opening attachments in encrypted messages.
RIM Confidential and Proprietary Information - Approved Third Parties PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
RIM Confidential and Proprietary Information - Approved Third Parties Download the PGP key used to sign or encrypt a message If a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might download the sender’s PGP key from the PGP Universal Server automatically. 1.
RIM Confidential and Proprietary Information - Approved Third Parties PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry® smartphone verified the digital signature. Your smartphone can't verify the digital signature.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Change the Default Key field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 96 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3.
RIM Confidential and Proprietary Information - Approved Third Parties Change the default message classification To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously.
RIM Confidential and Proprietary Information - Approved Third Parties To turn on the prompt again, select the Warn about problems with my PGP keys check box. Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my smartphone Try the following actions: • Verify that the email account that you're using supports all signing and encryption options.
RIM Confidential and Proprietary Information - Approved Third Parties Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card.
RIM Confidential and Proprietary Information - Approved Third Parties • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Search for a file that is saved on your smartphone 1. On the Home screen, click the Media icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2. Press the key > Open Link or Retrieve. To return to the file, press the key. Set font options for a file or an attachment 1. In a file or an attachment, press the 2. Change the font fields. 3. Press the key > Save. key > Options.
RIM Confidential and Proprietary Information - Approved Third Parties Move, rename, or delete a file 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Open Attachment or Download Attachment > Yes. View tracked changes in a document In a document, press the key > Show Changes. To hide tracked changes, press the key > Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents. To move to a specific heading, click a heading.
RIM Confidential and Proprietary Information - Approved Third Parties Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents. • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key. • To view text only, click View Text.
RIM Confidential and Proprietary Information - Approved Third Parties • • • If "More available" appears at the end of the message or attachment, press the key > More or More All. If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation. If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
RIM Confidential and Proprietary Information - Approved Third Parties Media Music How to: Music Play a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. If the media controls do not appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon.
RIM Confidential and Proprietary Information - Approved Third Parties Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist. 1. On the Home screen, click the Media icon > Music icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Rename or delete a playlist 1. 2. 3. 4. On the Home screen, click the Media icon > Music icon. Click Playlists. Highlight a playlist. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK. • To delete the playlist, click Delete. Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
RIM Confidential and Proprietary Information - Approved Third Parties If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.
RIM Confidential and Proprietary Information - Approved Third Parties Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Highlight a media file. 5.
RIM Confidential and Proprietary Information - Approved Third Parties Type File format Video • • • • • 3GP 3GP2 AVI ASF MP4 • MOV • WMV Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.
RIM Confidential and Proprietary Information - Approved Third Parties I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties • To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again. Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone. To decrease the volume, press the Volume Down key on the right side of your smartphone. To mute the volume, press the Mute key on the right side of your smartphone.
RIM Confidential and Proprietary Information - Approved Third Parties View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key. • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Podcasts Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
RIM Confidential and Proprietary Information - Approved Third Parties • • If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Media Options. 3. Clear the Turn Off Auto Backlighting checkbox. 4. Press the key > Save. Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Click a sorting option. Move, rename, or delete a file 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Click Storage. 4. Clear the Media Card Support checkbox. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
RIM Confidential and Proprietary Information - Approved Third Parties Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1.
RIM Confidential and Proprietary Information - Approved Third Parties Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.
RIM Confidential and Proprietary Information - Approved Third Parties Related information Feature availability, 0 I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files.
RIM Confidential and Proprietary Information - Approved Third Parties Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Video camera Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons.
RIM Confidential and Proprietary Information - Approved Third Parties Change the video camera scene mode You can change the scene mode in the video camera to optimize the settings for different environments. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Scene Mode field. 4. Press the key > Save. Change the video size and format The larger the video, the more storage space the video requires. 1.
RIM Confidential and Proprietary Information - Approved Third Parties About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
RIM Confidential and Proprietary Information - Approved Third Parties 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Type Video File format • • • • • MP3 M4A OGG WMA WAV • • • • • 3GP 3GP2 AVI ASF MP4 • MOV • WMV Troubleshooting: Video camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.
RIM Confidential and Proprietary Information - Approved Third Parties Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.
RIM Confidential and Proprietary Information - Approved Third Parties Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3. Press the Right Convenience key. The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen.
RIM Confidential and Proprietary Information - Approved Third Parties Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen. The geotag information can be viewed in the properties of the picture file. Change the autofocus setting 1. On the Home screen, click the Camera icon. 2. Press the key > Autofocus.
RIM Confidential and Proprietary Information - Approved Third Parties Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen. 1. 2. 3. 4. On the Home screen, click the Camera icon. Press the key > Options. Change the Warn when pictures remaining drops to field. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key. • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
RIM Confidential and Proprietary Information - Approved Third Parties Change the size of pictures that you take, 137 Change the video size and format, 132 I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
RIM Confidential and Proprietary Information - Approved Third Parties Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 213 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View Slide Show.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Click a sorting option. Create a picture folder 1. 2. 3. 4. 5. On the Home screen, click the Media icon > Pictures icon. Press the key > New Folder. If necessary, change the location that the folder is created in. Type a name for the folder. Click OK. Move, rename, or delete a file 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key. • To move a file, click Cut.
RIM Confidential and Proprietary Information - Approved Third Parties To permanently delete the folders from both the Pictures application and from the smartphone storage space or media card, including any files that aren't pictures and that aren't visible in the folders in the Pictures application, highlight the folder. Press the key > Delete. The folders that you imported are deleted from their locations on your smartphone storage space or media card.
RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key. • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Pictures Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
RIM Confidential and Proprietary Information - Approved Third Parties • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties • • • • • To pause a media file, click the icon. To stop a media file, click the icon. To move to the next media file, click the icon. To move to the previous media file or the beginning of the media file that is currently playing, click the icon. To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Sort by. 3. Click a sorting option. Move, rename, or delete a file 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete.
RIM Confidential and Proprietary Information - Approved Third Parties About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
RIM Confidential and Proprietary Information - Approved Third Parties 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Type Video File format • • • • • MP3 M4A OGG WMA WAV • • • • • 3GP 3GP2 AVI ASF MP4 • MOV • WMV Troubleshooting: Voice notes Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.
RIM Confidential and Proprietary Information - Approved Third Parties • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.
RIM Confidential and Proprietary Information - Approved Third Parties Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you of phone calls, messages, reminders, and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
RIM Confidential and Proprietary Information - Approved Third Parties Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. In the Name field, type a name for the profile. 4. Click the item that you want to change. 5. Change the ring tone, notifier, or reminder information. 6. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail.
RIM Confidential and Proprietary Information - Approved Third Parties Browser How to: Browser Browser basics Browsing web pages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Open, close, or switch between tabs Do one of the following: • To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon. • To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab. • To switch between tabs, in the browser, press the key > Tabs. Click a tab. • To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
RIM Confidential and Proprietary Information - Approved Third Parties Move back or forward a webpage 1. On a webpage, press the 2. Click Back or Forward. key. Return to the home page To perform this task, you must have a home page set on your BlackBerry® smartphone. 1. On a webpage, press the 2. Click Home. key. Refresh a webpage 1. On a webpage, press the 2. Click Refresh. key. Close the browser 1. On a webpage, press the 2. Click Close. key.
RIM Confidential and Proprietary Information - Approved Third Parties Download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads. 1. On a webpage, click the file that you want to download. 2. In the Save dialog box, click Yes. Copying and forwarding web addresses Copy an address for a web page, link, or picture Do any of the following: key > Copy Page Address.
RIM Confidential and Proprietary Information - Approved Third Parties Add a bookmark for a web page 1. 2. 3. 4. On a web page, press the key > Add to Bookmarks. In the Title field, type a name for the bookmark. In the Folder field, click the folder that you want the bookmark to appear in. Click Add. If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online. Change or delete a bookmark for a web page 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties • To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key. • To delete a bookmark folder, click Delete Folder. Browser options Change your home page or start page 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3.
RIM Confidential and Proprietary Information - Approved Third Parties 3. In the Web Content section, do one of the following: • To stop loading images on web pages, clear the Load Images check box. • To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box. 4. Press the key > Save. Stop blocking pop-ups on web pages 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Block Popups check box.
RIM Confidential and Proprietary Information - Approved Third Parties Turn off JavaScript support JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Enable JavaScript check box. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options.
RIM Confidential and Proprietary Information - Approved Third Parties Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway. IP Hosts Set which WAP gateways your smartphone accepts browser push messages from.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry® smartphone. Try the following actions: • • Close a tab that you don't need. Close other applications that don't need to be open.
RIM Confidential and Proprietary Information - Approved Third Parties Calendar How to: Calendar Synchronizing calendar About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications. 1. 2. 3. 4. 5. On the Home screen, click the Calendar icon.
RIM Confidential and Proprietary Information - Approved Third Parties Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept, Tentative, or Decline. 3. If you declined a delegated meeting invitation, do one of the following: • To decline the meeting, click Decline.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Click Invite Attendee, Change Attendee, or Remove Attendee. 4. Press the key > Save. Forward a meeting invitation To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
RIM Confidential and Proprietary Information - Approved Third Parties Create a conference call meeting from your smartphone To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. 1. In a meeting, select the Conference call checkbox. 2. Type the information for the conference call. 3. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Options > Conference Calling. 3. Type your conference call information. 4. Press the key > Save. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change how long your smartphone stores calendar entries 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Change the Keep Appointments field. Press the key > Save. Your BlackBerry® smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties Related information About synchronization conflicts, 54 Synchronize organizer data over the wireless network, 185 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry® smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly.
RIM Confidential and Proprietary Information - Approved Third Parties Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, key > Save. click New Contact. Type the contact information. Press the • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Type the additional numbers. 4. Press the key > Save. Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 3. 4. 5. 6. 7. 8. Press the key > Edit. Press the key > Add Picture. Find, highlight, and click a picture. If necessary, move the crop box to the portion of the picture that you want to use. Press the key > Crop & Save. Press the key > Save. Related information My contact pictures keep changing, 189 Change or delete a contact picture 1. 2. 3. 4. On the Home screen, click the Contacts icon. Highlight a contact. key > Edit.
RIM Confidential and Proprietary Information - Approved Third Parties Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the key > Filter. 3. Press the key > New. 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category.
RIM Confidential and Proprietary Information - Approved Third Parties If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Contact List (SYNC) field. key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. Press the key > Options. If necessary, click General Options. Change the Sort By field. Press the key > Save. Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
RIM Confidential and Proprietary Information - Approved Third Parties Clock How to: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the When Charging field. Press the key > Save. Turn on the alarm 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. key > Set Alarm.
RIM Confidential and Proprietary Information - Approved Third Parties • To turn off the connection to the wireless network, so that your smartphone does not receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio checkbox. • To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen checkbox. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time. • If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.
RIM Confidential and Proprietary Information - Approved Third Parties Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence.
RIM Confidential and Proprietary Information - Approved Third Parties Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon. key > Options > Calendar Display and Actions. Press the Select the Show Tasks check box. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1.
RIM Confidential and Proprietary Information - Approved Third Parties Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Highlight, cut, copy, or paste text 1. Press and hold the key and click the trackpad. • To highlight text character by character, on the trackpad, slide your finger left or right.
RIM Confidential and Proprietary Information - Approved Third Parties About typing input methods The typing input method that you use determines how you type. For example, if you are using the predictive input method, your BlackBerry® device displays a list of suggested words as you type so that you do not have to type the entire word. The language that you are typing in determines the typing input methods that are available.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 6. Press the key > Save. Word Substitution About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key. Your BlackBerry® smartphone has built-in Word Substitution entries that correct common mistakes.
RIM Confidential and Proprietary Information - Approved Third Parties Turn off Word Substitution 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Typing. For a keyboard, click Advanced Style Options. Clear the Spelling check box. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary. • To stop checking spelling, press the key > Cancel Spell Check.
RIM Confidential and Proprietary Information - Approved Third Parties Keyboard How to: Keyboard Change the default keyboard for portrait view You can set your BlackBerry® smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Change the Portrait Keyboard Type field. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Key Tone check box. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Trackpad Sensitivity. 3. Change the Horizontal Sensitivity field and Vertical Sensitivity field. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® smartphone in French, but type messages in English. Change the language 1.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry® Enterprise Server or BlackBerry® Internet Service that's associated with your BlackBerry® smartphone might not support the characters. For more information, contact your wireless service provider or administrator.
RIM Confidential and Proprietary Information - Approved Third Parties Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 213 Set options for backlighting 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3.
RIM Confidential and Proprietary Information - Approved Third Parties Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu.
RIM Confidential and Proprietary Information - Approved Third Parties Add a message that appears when your smartphone is locked 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Message on Lock Screen. Type the text that you want to appear on the screen when your smartphone is locked. Press the key > Save. Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the Home screen or in a folder, click the Options icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties External display Change options for notifications on the external display When the flip is closed, notification for items, such as new messages, calls, or calendar reminders, appear on the external display. 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > External Notifications.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Click Activate. To delete a theme, click the theme. Click Delete. Related information My display changed, 213 Troubleshooting: Display My display changed Depending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes. No application opens when I press a Convenience key Try the following: • • • If you haven't done so, assign an application to the key.
RIM Confidential and Proprietary Information - Approved Third Parties GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3.
RIM Confidential and Proprietary Information - Approved Third Parties Maps How to: Maps Pan a map To pan a map, your BlackBerry® smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map. 1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the key > Pan Mode. 3. On the trackpad, slide your finger in any direction.
RIM Confidential and Proprietary Information - Approved Third Parties View an address on a map using a link When your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map. View a list of points of interest near a location You can search for points of interest such as businesses or landmarks.
RIM Confidential and Proprietary Information - Approved Third Parties • In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK. Delete a location from your list of favorites 1. 2. 3. 4. 5. On the Home screen, click the Maps icon. Press the key > Favorites. Highlight a location. Press the key > Remove as Favorite. Click Yes. Get directions 1. On the Home screen, click the Maps icon. 2. Press the key > Get Directions. 3.
RIM Confidential and Proprietary Information - Approved Third Parties • To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location. 3. Click a message type. Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options. 2. Click Global Map Options. 3. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. 4. Press the key > Save. Change the units of measure for maps 1. 2. 3. 4. On a map, press the key > Options.
RIM Confidential and Proprietary Information - Approved Third Parties If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.
RIM Confidential and Proprietary Information - Approved Third Parties Applications How to: Applications About multitasking Your BlackBerry® smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message.
RIM Confidential and Proprietary Information - Approved Third Parties Keep an application running in the background and switch to another application • • • To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for. To return to the Home screen if you are not on a call, press the key.
RIM Confidential and Proprietary Information - Approved Third Parties View properties for an application 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Click an application. View the size of an application database 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3. Press the key > Database Sizes.
RIM Confidential and Proprietary Information - Approved Third Parties I can't connect to a Wi-Fi network, 252 I can't connect to the mobile network, 240 I can't connect to a Wi-Fi network, 252 View the amount of available storage space on your smartphone 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage.
RIM Confidential and Proprietary Information - Approved Third Parties I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry® smartphone. Try one of the following: • • • If you downloaded the app from the BlackBerry App World™ storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help.
RIM Confidential and Proprietary Information - Approved Third Parties Try the following actions: • • Reload your BlackBerry Device Software. The reload process deletes your smartphone data. If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 502 This message appears when your smartphone finds no remaining processes to run. Try the following actions: • • Reset your smartphone.
RIM Confidential and Proprietary Information - Approved Third Parties • • Reload your BlackBerry Device Software. The reload process deletes your smartphone data. If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 517 This message appears when a conflict occurs between your smartphone's hardware and software. For more information, contact your wireless service provider.
RIM Confidential and Proprietary Information - Approved Third Parties Try the following actions: • • Reload your BlackBerry Device Software. The reload process deletes your smartphone data. If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 603 This message appears when there is an application error. • Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
RIM Confidential and Proprietary Information - Approved Third Parties BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue • your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless net
RIM Confidential and Proprietary Information - Approved Third Parties Update the BlackBerry Device Software from a website If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Complete the instructions on the screen. Note: During the installation process, your smartphone might reset or display a white screen. If encryption is turned on, you might need to type your password at various times during the installation process.
RIM Confidential and Proprietary Information - Approved Third Parties • To hide an optional update, highlight a software version. Press the key > Show All. • To show all hidden updates, press the key > Hide.
RIM Confidential and Proprietary Information - Approved Third Parties Manage Connections Mobile network Getting started: Mobile network Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal.
RIM Confidential and Proprietary Information - Approved Third Parties Related information About emergency calls and Emergency Callback Mode, 29 Check what wireless networks your smartphone connects to You can check the types of networks your smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model.
RIM Confidential and Proprietary Information - Approved Third Parties For more information about the wireless networks that your BlackBerry® smartphone connects to, see the Safety and Product Information booklet for your smartphone. Related information I can't connect to a GSM or UMTS network, 0 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital.
RIM Confidential and Proprietary Information - Approved Third Parties Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam.
RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. 6. 7. Click Networks and Connections > Mobile Network. Press the key > My Preferred Network List. Highlight a wireless network. Press the key > Move. Click the new location. key > Close. Press the Change the connection speed for the wireless network A faster connection speed requires more battery power.
RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers.
RIM Confidential and Proprietary Information - Approved Third Parties Related information Turn on or turn off a network connection, 8 Turn on or turn off a network connection, 8 UMA connection settings, 249 Switch wireless networks manually, 237 Turn on or turn off data service or set roaming options, 237 Turn on or turn off a network connection, 8 Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry® smartphone.
RIM Confidential and Proprietary Information - Approved Third Parties If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup. When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are within range of that network, your smartphone connects to it automatically. Connect to a Wi-Fi network 1.
RIM Confidential and Proprietary Information - Approved Third Parties Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type.
RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.
RIM Confidential and Proprietary Information - Approved Third Parties Related information Turn on or turn off data service or set roaming options, 237 I can't connect to the mobile network, 240 I can't connect to a Wi-Fi network, 252 I can't connect to the mobile network, 240 I can't connect to a Wi-Fi network, 252 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status.
RIM Confidential and Proprietary Information - Approved Third Parties Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without entering a long password. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Other Ways to Connect.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Highlight a saved Wi-Fi® network. 4. Press the key > Disable. Turn on the prompt that appears for hotspots By default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi. 3.
RIM Confidential and Proprietary Information - Approved Third Parties These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.
RIM Confidential and Proprietary Information - Approved Third Parties Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to synchronize the root certificate between your smartphone and your computer.
RIM Confidential and Proprietary Information - Approved Third Parties Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the Home screen or in a folder, click the Options icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported. Try the following actions: • • • • • • • • • • • Verify that you've turned on the connection to the Wi-Fi network. Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect.
RIM Confidential and Proprietary Information - Approved Third Parties Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
RIM Confidential and Proprietary Information - Approved Third Parties • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Transfer Contacts. Related information I can't share contacts with a paired Bluetooth enabled device, 261 I lose my connection with a Bluetooth enabled car kit, 260 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1.
RIM Confidential and Proprietary Information - Approved Third Parties Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a paired Bluetooth® enabled device. Press the key > Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Option Description Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files. Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you can synchronize your organizer data.
RIM Confidential and Proprietary Information - Approved Third Parties Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. Change the Contacts Transfer field. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Set the Trusted field to Yes. 6. Press the key > Save. To turn on the prompt again, set the Trusted field to Prompt. Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car. 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties • • • • Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
RIM Confidential and Proprietary Information - Approved Third Parties I can't share contacts with a paired Bluetooth enabled device Try the following: • • • • Verify that Bluetooth® technology is turned on. Verify that your BlackBerry® smartphone is paired with the Bluetooth enabled device. Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.
RIM Confidential and Proprietary Information - Approved Third Parties NFC technology How to: NFC technology About NFC technology NFC technology is a short-range, wireless technology designed to allow you to quickly exchange information between your BlackBerry® smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. You can also use NFC technology to save, view, create, or change smart posters.
RIM Confidential and Proprietary Information - Approved Third Parties Smart tags and smart posters About smart tags and smart posters Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader of your BlackBerry® smartphone against a smart tag, your smartphone views the smart tag's smart poster and presents you with the options to view or delete the smart poster.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Networks and Connections > Near Field Communication. 3. Select the Play Sound Alert on Tap checkbox. 4. Press the key > Save. Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
RIM Confidential and Proprietary Information - Approved Third Parties Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry® smartphone to turn on and turn off automatically at specific times, press and hold the key.
RIM Confidential and Proprietary Information - Approved Third Parties You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using.
RIM Confidential and Proprietary Information - Approved Third Parties Memory and media cards How to: Memory and media cards About media cards Depending on your BlackBerry® smartphone model, you can insert a microSD media card into your smartphone to take videos and extend the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
RIM Confidential and Proprietary Information - Approved Third Parties 6. Click Save. Restore smartphone data from your media card To perform this task, mass storage mode must be turned off. If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the Home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue. 3.
RIM Confidential and Proprietary Information - Approved Third Parties Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry® smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the key > Repair. 4. Complete the instructions on the screen.
RIM Confidential and Proprietary Information - Approved Third Parties Turn on encryption To encrypt data on your BlackBerry® smartphone, you must have set a password for your smartphone. Depending on the amount of storage space available for storing files on your smartphone, you might not be able to encrypt files on your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3.
RIM Confidential and Proprietary Information - Approved Third Parties • • • Verify that you have deleted media files from the smartphone memory. If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software. Verify that you have cleared the browser cache.
RIM Confidential and Proprietary Information - Approved Third Parties Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Type your search terms. To stop a search, press the key twice.
RIM Confidential and Proprietary Information - Approved Third Parties Search for messages You can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. On the Home screen, click the Messages icon.
RIM Confidential and Proprietary Information - Approved Third Parties Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search for messages in. Show Change the status of messages that your smartphone should search for.
RIM Confidential and Proprietary Information - Approved Third Parties • To view a list of saved searches, click Recall. • To change a saved search, click Recall. Highlight a search. Press the Press the key > Save. • To delete a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria. key > Delete Search.
RIM Confidential and Proprietary Information - Approved Third Parties SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. 2. 3. 4. In the contact list, press the Press the key > New. Type the contact information. Press the key > Save. key > SIM Phone Book.
RIM Confidential and Proprietary Information - Approved Third Parties Replace or merge contacts on your wireless service provider's contact backup server When you insert a new SIM card in your BlackBerry® smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.
RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. 6. Click Device > Advanced System Settings > SIM Card. Highlight a phone number. Press the key > Edit SIM Phone Number. Type a display name for the phone number. Press the key on the keyboard. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone.
RIM Confidential and Proprietary Information - Approved Third Parties Security How to: Security Security basics About the smartphone password If you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password.
RIM Confidential and Proprietary Information - Approved Third Parties Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.
RIM Confidential and Proprietary Information - Approved Third Parties Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete. You can't stop the process after you start it.
RIM Confidential and Proprietary Information - Approved Third Parties Set a limit for password attempts in the Password Keeper 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Password Keeper icon. Press the key > Options. Change the Password Attempts field. Press the key > Save. Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. key > Clear Clipboard.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decrypts data as you access it. You can set encryption to include or exclude your contacts.
RIM Confidential and Proprietary Information - Approved Third Parties • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox. 6. Press the key > Save. To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key. 5. Click Regenerate Encryption Key. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
RIM Confidential and Proprietary Information - Approved Third Parties View the icon for the memory cleaning application on the Home screen 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. Select the Place Memory Cleaner Shortcut on Homescreen check box. Press the key > Save. Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject.
RIM Confidential and Proprietary Information - Approved Third Parties Download a certificate from a certificate authority To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone.
RIM Confidential and Proprietary Information - Approved Third Parties Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain.
RIM Confidential and Proprietary Information - Approved Third Parties View one type of certificate in the certificate list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key.
RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
RIM Confidential and Proprietary Information - Approved Third Parties • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Add an email address to a certificate 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Associate Addresses. Press the key > Add Address. Do one of the following: • Click a contact. • Click Use Once. Type an email address. Press the key on the keyboard. 7. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. PGP keys About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
RIM Confidential and Proprietary Information - Approved Third Parties Import a certificate or PGP key that is saved on your smartphone 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a certificate or PGP® key. 3. Press the key > Import Certificate or Import PGP Key. To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key. Import a certificate or PGP key from a media card 1.
RIM Confidential and Proprietary Information - Approved Third Parties Property Description Key Usage This field displays approved uses of the PGP key. Fingerprint This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3.
RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or can't be verified. Check the revocation status of a PGP key 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Fetch Status. Change the trust status of a PGP key 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties PGP key options Change the display name for a PGP key 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Change Label. Type a display name for the PGP key. Click OK. Turn off the display name prompt that appears when you add a PGP key to the key store 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Save. Change connection information for a certificate server 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Servers. Highlight a certificate server. Press the key > Edit. Change the connection information for the certificate server. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Delete a certificate server 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Servers. Highlight a certificate server. Press the key > Delete. Key store About the key store The key store on your BlackBerry® smartphone might store the following items. To access these items in the key store, you must type a key store password.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4. Press the key > Save. To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key store password. Add contacts to your Contacts application automatically when you add items to the key store 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon.
RIM Confidential and Proprietary Information - Approved Third Parties Reject certificate revocation lists from unverified CRL servers 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Clear the Accept Unverified CRLs checkbox. Press the key > Save. Your BlackBerry® smartphone rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service can't verify.
RIM Confidential and Proprietary Information - Approved Third Parties Import a certificate from a smart card 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key > Import Smart Card Certs. Type your smart card password. Select the check box beside a certificate. Click OK. Type your key store password. Click OK. Lock your smartphone when you remove your smart card from your smart card reader 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Smart Card. Clear the LED Session Indicator check box. Press the key > Save. To turn on notification for smart card connections, select the LED Session Indicator check box.
RIM Confidential and Proprietary Information - Approved Third Parties 3. If necessary, change the User Authenticator field to Smart Card. 4. Change the Certificate Status Check field. 5. Press the key > Save. If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks. Store the passphrase for your smart card on your smartphone 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Smart Card.
RIM Confidential and Proprietary Information - Approved Third Parties 6. In the Password field, type a new password. 7. Press the key > Save. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your smartphone regenerates periodically and a PIN. For more information about software tokens, contact your administrator.
RIM Confidential and Proprietary Information - Approved Third Parties If you have added third-party applications to your smartphone, your smartphone is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, you might be prompted to accept or deny the connection request. For a selected application, you can change this prompt for a specific location or resource.
RIM Confidential and Proprietary Information - Approved Third Parties Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK.
RIM Confidential and Proprietary Information - Approved Third Parties Permission Description Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone. Browser Filtering Specify whether third-party applications can register browser filters with the browser on your smartphone to add, change, or delete website content before it appears in your browser.
RIM Confidential and Proprietary Information - Approved Third Parties Connection permissions for third-party applications Permission Description USB Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® smartphone. Bluetooth Set whether third-party applications can use Bluetooth® connections. Phone Set whether third-party applications can make calls or access call logs.
RIM Confidential and Proprietary Information - Approved Third Parties My smartphone prompts me to make an emergency call when I type a password If your BlackBerry® smartphone password contains a combination of letters that corresponds to an emergency access number, your smartphone might prompt you to make an emergency call when you type your smartphone password. To continue typing your smartphone password, press the key.
RIM Confidential and Proprietary Information - Approved Third Parties Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wireless network to add an additional service or application to your smartphone. If your work email account uses a BlackBerry® Enterprise Server, you can also receive service books on your smartphone using the BlackBerry® Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties • To submit the diagnostic report, click Email Report or PIN Report. • To delete the diagnostic report, click Delete. • To delete all diagnostic reports, click Delete All. Related information I can't run or submit a diagnostic report, 312 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the report to that recipient.
RIM Confidential and Proprietary Information - Approved Third Parties Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 56 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Change the On Conflicts field. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually.
RIM Confidential and Proprietary Information - Approved Third Parties Related information About synchronization conflicts, 54 Synchronize organizer data over the wireless network, 185 I'm not receiving email messages from personal folders on my computer If your BlackBerry® smartphone is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email messages in personal folders.
RIM Confidential and Proprietary Information - Approved Third Parties Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field.
RIM Confidential and Proprietary Information - Approved Third Parties Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. 2. 3. 4. From the Home screen, press the key. Press the key > Options > Hearing Aid Mode. Change the Mode Enabled field to Telecoil. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Voice dialing Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 44 Available voice commands Voice command Description "Call " Say this voice command to make a call.
RIM Confidential and Proprietary Information - Approved Third Parties Typing accessibility options Change or delete a Word Substitution entry 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Word Substitution. Highlight a Word Substitution entry. Press the key. • To change the Word Substitution entry, click Edit. Change the entry. Press the • To delete the Word Substitution entry, click Delete. key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the key. • To convert the number from imperial to metric, click To Metric.
RIM Confidential and Proprietary Information - Approved Third Parties Glossary Wi-Fi ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject.
RIM Confidential and Proprietary Information - Approved Third Parties DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates.
RIM Confidential and Proprietary Information - Approved Third Parties LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer.
RIM Confidential and Proprietary Information - Approved Third Parties A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive. public key A public key is a key that people other than the certificate subject can use.
RIM Confidential and Proprietary Information - Approved Third Parties TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 328
RIM Confidential and Proprietary Information - Approved Third Parties Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG.
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RIM Confidential and Proprietary Information - Approved Third Parties Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
RIM Confidential and Proprietary Information - Approved Third Parties This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.
