BlackBerry Torch Smartphone User Guide Version: 6.
SWDT643442-941426-0126010642-001
Contents Quick Help.......................................................................................................................................................................................................... Top 10................................................................................................................................................................................................................. Getting to know your smartphone...........................................
Troubleshooting: Voice dialing........................................................................................................................................................................... 70 Messages............................................................................................................................................................................................................ Email.......................................................................................
Flashing LED........................................................................................................................................................................................................ Change alarm notification options..................................................................................................................................................................... Turn on event sounds................................................................................
Set options for bedside clock mode................................................................................................................................................................... Use the stopwatch.............................................................................................................................................................................................. Use the timer.............................................................................................
Add a display language....................................................................................................................................................................................... Delete a language............................................................................................................................................................................................... Troubleshooting: Language........................................................................
Troubleshooting: Applications........................................................................................................................................................................... 228 BlackBerry Device Software............................................................................................................................................................................... About updating the BlackBerry Device Software..........................................................
View, change, or delete a saved search............................................................................................................................................................. Search for a contact in your organization's address book.................................................................................................................................. Search shortcuts.................................................................................................................
Delete email on your device and in your email application on your computer................................................................................................. Synchronize organizer data over the wireless network..................................................................................................................................... About synchronization conflicts...........................................................................................................................
RIM Confidential and Proprietary Information - Approved Third Parties Quick Help Top 10 BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices. Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message.
RIM Confidential and Proprietary Information - Approved Third Parties Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, press the key > All. • To hide an application icon, highlight the icon. Press the key > Hide. • To show all hidden application icons, press the key > Show All. • To stop hiding an application icon, highlight the icon.
RIM Confidential and Proprietary Information - Approved Third Parties If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available. For more information about managing applications using the Application Center, click the Application Center icon. Press the key > Help.
RIM Confidential and Proprietary Information - Approved Third Parties Type Video File format • • WMA WAV • • 3GP • • • • AVI ASF MP4 MOV WMV For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/ smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.
RIM Confidential and Proprietary Information - Approved Third Parties Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select the Wireless Reconcile check box. 5. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Home Important keys Front keys Key 14 Name Actions Trackpad • • Slide your finger to move around the screen. Press (click) to select an item.
RIM Confidential and Proprietary Information - Approved Third Parties Key Name Actions • Press and hold to open a pop-up menu. Menu • • • Open a menu. Select a highlighted menu item. Press and hold to switch applications quickly. Escape • • Return to the previous screen. Close the menu. Send • • Make a call. Answer a call. End/Power • • • End a call. Return to the Home screen. Press and hold to turn on or turn off your BlackBerry® device.
RIM Confidential and Proprietary Information - Approved Third Parties Key Name Actions Symbol Open the symbol list. Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. About the slider and keyboard The slider enables you to use your BlackBerry® device when it is open or closed. For example, when the slider is closed, you can use the touch screen keyboard to type short responses to messages.
RIM Confidential and Proprietary Information - Approved Third Parties Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections. See all the apps and folders on the Home screen, or minimize your view and view the wallpaper On the navigation bar, click All. Switch to another app Press and hold the key. Click an app.
RIM Confidential and Proprietary Information - Approved Third Parties Messages Send emails, PIN messages, and more. Text Messages Send text messages. Browser Browse websites. Media See saved pictures, play songs, and more. Camera (if supported) Take pictures. Instant Messaging Chat with friends or colleagues. Options Set your device options. You can find more options in each application menu. Manage Connections Set up wireless connections, such as a Bluetooth® connection.
RIM Confidential and Proprietary Information - Approved Third Parties Home screen unopened opened text message sent message attachment message is sending high priority message not sent draft meeting invite missed call received call placed call voice mail message Phone Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection.
RIM Confidential and Proprietary Information - Approved Third Parties • Phone 20 For a complete list of BlackBerry® indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide.
RIM Confidential and Proprietary Information - Approved Third Parties Contacts 21
RIM Confidential and Proprietary Information - Approved Third Parties Browser 22
RIM Confidential and Proprietary Information - Approved Third Parties Camera 23
RIM Confidential and Proprietary Information - Approved Third Parties Pictures 24
RIM Confidential and Proprietary Information - Approved Third Parties Messages 25
RIM Confidential and Proprietary Information - Approved Third Parties Cut, copy, and paste 26
RIM Confidential and Proprietary Information - Approved Third Parties Type text Feature availability The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
RIM Confidential and Proprietary Information - Approved Third Parties Device model Features such as GPS, the camera and video camera, and network connection options are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices. Wireless service plan You must purchase or change your wireless service plan through your wireless service provider.
RIM Confidential and Proprietary Information - Approved Third Parties different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Related topics BlackBerry Device Software, 229 Find more information, 41 Check what wireless networks your device connects to, 233 Tips Save time and maximize your efficiency with these quick tips.
RIM Confidential and Proprietary Information - Approved Third Parties See all the apps and folders on the Home screen, or minimize your view and view the wallpaper Switch to another app On the navigation bar, click All. Press and hold the key. Click an app. Note: The other app might still be running in the background. Open an app with a convenience key Press a convenience key on the side of your device. Note: You can customize which app a convenience key opens.
RIM Confidential and Proprietary Information - Approved Third Parties • • • Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders. Mark a message as opened. Highlight a message. Press the key > Mark Opened. Mark all messages that are prior to a date as opened. Highlight a date field. Press the key > Mark Prior Opened.
RIM Confidential and Proprietary Information - Approved Third Parties When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.
RIM Confidential and Proprietary Information - Approved Third Parties Receive only the first section of long email messages, and choose whether to download more On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. Reduce the size of pictures you take On the Home screen, click the Camera icon.
RIM Confidential and Proprietary Information - Approved Third Parties Related topics Set a device password, 266 Turn on encryption, 146 Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
RIM Confidential and Proprietary Information - Approved Third Parties Your Home screen Switch themes 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. In the Theme section, click a theme. Click Activate. To delete a theme, click the theme. Click Delete. Related topics My display changed, 215 Use a picture as your device wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper.
RIM Confidential and Proprietary Information - Approved Third Parties Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, press the key > All. • To hide an application icon, highlight the icon. Press the key > Hide. • To show all hidden application icons, press the key > Show All. • To stop hiding an application icon, highlight the icon.
RIM Confidential and Proprietary Information - Approved Third Parties Get apps, music, ring tones, pictures, and videos About adding applications Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.
RIM Confidential and Proprietary Information - Approved Third Parties Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer. 1. Connect your device to your computer using a USB cable. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3.
RIM Confidential and Proprietary Information - Approved Third Parties Add a contact picture for caller ID 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. key > Add Picture. Press the Find, highlight, and click a picture. If necessary, move the crop box to the portion of the picture that you want to use. Press the key > Crop & Save. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties • To set your device to suggest spelling corrections as you type, change the Style field to Corrective. 4. Press the key > Save. Find more information • • • • Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu. www.discoverblackberry.com: Find software, applications, and accessories for your device.
RIM Confidential and Proprietary Information - Approved Third Parties Shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Change your ring tone From the Home screen, press the key. Press the key > Phone Ring Tones. Check your voice mail Press and hold 1.
RIM Confidential and Proprietary Information - Approved Third Parties Move to the last cursor position after you close and reopen a received email or PIN message Press G Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the key. Compose a message from a message inbox Press C Mark a message as opened or unopened Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F.
RIM Confidential and Proprietary Information - Approved Third Parties Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Highlight a worksheet. Press the Enter key.
RIM Confidential and Proprietary Information - Approved Third Parties Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears. Type a number in a text field Press and hold the Alt key and press the number key. Type a number in a number field Press a number key.
RIM Confidential and Proprietary Information - Approved Third Parties Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your device.
RIM Confidential and Proprietary Information - Approved Third Parties View a list of web pages that you have visited recently Press Y Refresh a web page Press R Find text on a web page Press F. To find the next instance of the text, press V. Open the browser options Press S Move around a web page Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key.
RIM Confidential and Proprietary Information - Approved Third Parties Search for an item on your BlackBerry® device Start typing on the Home screen. Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space.
RIM Confidential and Proprietary Information - Approved Third Parties Phone Phone basics Find your phone number Do one of the following: • To view your active phone number, from the Home screen, press the key. Highlight the area at the top of the screen, above the tabs. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, key. Click the area at the top of the screen, above the tabs.
RIM Confidential and Proprietary Information - Approved Third Parties I cannot make or receive calls, 66 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. key. During a call, press the • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the key > Swap or Flash.
RIM Confidential and Proprietary Information - Approved Third Parties Turn on the speakerphone CAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device. During a call, press the key on the keyboard. To turn off the speakerphone, press the key again. Related topics Bluetooth technology, 245 Dial an extension 1. Press the X key. 2. Type the extension number.
RIM Confidential and Proprietary Information - Approved Third Parties Emergency calls About emergency calls and Emergency Callback Mode If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked.
RIM Confidential and Proprietary Information - Approved Third Parties • To mute the volume, press the the key on the top of your device. To turn off mute, press the key again. If you press key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.
RIM Confidential and Proprietary Information - Approved Third Parties Check your voice mail Depending on your theme, you might be able to check your voice mail from the Home screen. 1. From the Home screen, press the key. 2. Press the key > Call Voice Mail. Related topics I cannot check my voice mail, 66 Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. Press the key > View > Speed Dial List. In the Speed Dial Numbers list, click an unassigned key. Click a contact. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact. Change the contact that is assigned to a speed dial key 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties Forward calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. From the Home screen, press the key. 2. Press the key > Options > Call Forwarding. • To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number.
RIM Confidential and Proprietary Information - Approved Third Parties 1. 2. 3. 4. 5. From the Home screen, press the key. Press the key > Options > Call Barring. Highlight a call blocking option. Press the key > Enable. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the key > Disable. Change the call blocking password 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. 3. Press the key > Change Password.
RIM Confidential and Proprietary Information - Approved Third Parties Related topics I cannot make or receive calls, 66 Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the Send key. 2. Press the key > Options > FDN Phone List. • To add a contact, press the key > New. Type your PIN2 code. Press the key.
RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. 6. Press the key > Options > Smart Dialing. In the Number field, type the main phone number for an organization. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension. In the Extension Length field, set the default length for extensions. Press the key > Save. Conference calls About conference calls You can create two types of conference calls with your BlackBerry® device.
RIM Confidential and Proprietary Information - Approved Third Parties 1. During a conference call, press the 2. Click a contact. key > Split Call. To return to the conference call, press the key > Join. Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the 2. Click a contact. key > Drop Call.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the 5. Press the key > View > History. key > Forward. Delete call logs 1. From the Home screen, press the key. 2. Click the Call Log icon. 3. Do one of the following: • To delete a single call log, highlight a call log. • To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 4. Press the key > Delete.
RIM Confidential and Proprietary Information - Approved Third Parties Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: • • • Your device uses a SIM card and your SIM card supports more than one phone number.
RIM Confidential and Proprietary Information - Approved Third Parties Phone options Turn on dialing from the Lock screen 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Password. Select the Allow Outgoing Calls While Locked check box. Press the key > Save. Sort phone numbers or contacts on the Phone screen 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists.
RIM Confidential and Proprietary Information - Approved Third Parties Change how you answer or end calls with the holster or the slider 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry® device from the holster or when you open the slider, change the Auto Answer Calls field to Out of Holster, Slide Open, or Both.
RIM Confidential and Proprietary Information - Approved Third Parties If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com. Turn on TTY support 1. 2. 3. 4. From the Home screen, press the Press the key > Options > TTY. Change the TTY Mode field to Yes. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Phone I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
RIM Confidential and Proprietary Information - Approved Third Parties • You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. Related topics Switch the active phone number, 62 I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network.
RIM Confidential and Proprietary Information - Approved Third Parties Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related topics I cannot make calls using a voice command, 67 Available voice commands "Call " Say this voice command to make a call.
RIM Confidential and Proprietary Information - Approved Third Parties "Cancel" Say this voice command to close the voice dialing application. Related topics Set options for dialing extensions, 58 Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing & Input > Language and Text Input.
RIM Confidential and Proprietary Information - Approved Third Parties Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. 3. In the Voice Adaptation section, click Start. 4. Complete the instructions on the screen.
RIM Confidential and Proprietary Information - Approved Third Parties Messages Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options.
RIM Confidential and Proprietary Information - Approved Third Parties • To change the message, click Edit. Change the message. Press the • To change the recipients, click Edit. Highlight a contact. Press the Press the key > Send. • To resend the message without changing it, click Resend. key > Send. key > Change Address. Click a new contact. Related topics I cannot send messages, 117 Reply to or forward an email or PIN message In a message, press the key.
RIM Confidential and Proprietary Information - Approved Third Parties Attach a contact to a message You can attach a contact to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue. Related topics I cannot attach a file to a text message, 121 Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1.
RIM Confidential and Proprietary Information - Approved Third Parties Set the importance level for a message You can set the importance level for an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Options. 2. Change the Importance field. 3. Press the key > Save. Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc.
RIM Confidential and Proprietary Information - Approved Third Parties 2. 3. 4. 5. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Clear the Enable HTML Email check box. Press the key > Send. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. Mark a message as opened or unopened On the Home screen, click the Messages icon.
RIM Confidential and Proprietary Information - Approved Third Parties If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your device.
RIM Confidential and Proprietary Information - Approved Third Parties • To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator. Hide sent messages from the message inbox 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Select the Hide Sent Messages check box.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > File. 4. Highlight a folder. 5. Press the key > File. Related topics Reconcile email over the wireless network, 13 I cannot file email, 119 Add, move, rename, or delete an email folder : To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Click a folder. Email options Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account.
RIM Confidential and Proprietary Information - Approved Third Parties Stop loading pictures in HTML email messages By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Download Images Automatically check box. 5. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties • To hide the new message indicator, clear the Display New Message Indicator check box. • To hide the unopened message indicator, change the Display Message Count field to None. 3. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Stop storing messages sent from your computer on your device: To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account.
RIM Confidential and Proprietary Information - Approved Third Parties Create an email filter To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties Option Description all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Subject Specify the text that the email filter should search for in the Subject field of your email. Message Specify the text that the email filter should search for in the body of your email.
RIM Confidential and Proprietary Information - Approved Third Parties Synchronizing email About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wireless network.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related topics Delete messages, 75 Empty the deleted items folder on your computer from your device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon.
RIM Confidential and Proprietary Information - Approved Third Parties PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
RIM Confidential and Proprietary Information - Approved Third Parties • To change the recipients, click Edit. Highlight a contact. Press the key > Send. Press the • To resend the message without changing it, click Resend. key > Change Address. Click a new contact. Related topics I cannot send messages, 117 Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Select the Display PIN Messages in Red check box. 4. Press the key > Save. Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc. Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.
RIM Confidential and Proprietary Information - Approved Third Parties Save a message 1. On the Home screen, click the Messages icon. 2. Highlight a message. 3. Press the key > Save. Delete messages On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete Messages.
RIM Confidential and Proprietary Information - Approved Third Parties Some messages no longer appear on my device, 119 Open a new message automatically when you remove your device from your holster 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Auto Open Newest Message After Removing Device From Holster field. Press the key > Save. Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application. Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Forward a text message You cannot forward text messages that contain content that is copyright protected. In a message, press the key > Forward or Forward As. Attach a file to a text message 1. When you are composing a text message, press the 2. Click one of the following menu items: • Picture • Video • Location • Audio • Voice Note • Contact • Appointment 3. Click a media file. key > Attach.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Highlight the message. 3. Press the key > Delete. Viewing and replying to text messages Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a web page, press the 2. Type the text. 3. Press the Enter key.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key. 3. Click Save . 4. Click Save. Save a vCard contact attachment from a message If you receive a vCard® contact attachment in a message, you can save it so that the contact information is added to your contact list. 1. 2. 3. 4. In a message, highlight a vCard contact attachment. Press the key > View Attachment. Press the key.
RIM Confidential and Proprietary Information - Approved Third Parties • To change the order of the subject line and sender, change the Display Order field. • To change how messages are separated, change the Separators field. • To change how many messages can fit on the screen, change the Display Message Header On field. 3. Press the key > Save. Options for text messages Stop receiving text messages when roaming 1. 2. 3. 4. On the Home screen, click the Text Messages icon.
RIM Confidential and Proprietary Information - Approved Third Parties Some messages no longer appear on my device, 119 Turn off AutoText for text messages 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options. In the SMS Text section, select the Disable AutoText check box. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Turn off the prompt that appears before you delete a message 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Clear the Confirm Delete check box. Press the key > Save. Turn off the prompt that appears when you mark messages as opened 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions.
RIM Confidential and Proprietary Information - Approved Third Parties Related topics I cannot turn on cell broadcasting, 120 Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Cell Broadcast Settings.
RIM Confidential and Proprietary Information - Approved Third Parties Allow messages from contacts in your contact list or allowed sender list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Firewall. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box. Press the key > Save. Add a contact to your allowed sender list On the Home screen or in a folder, click the Options icon. Click Security > Firewall.
RIM Confidential and Proprietary Information - Approved Third Parties Attachments About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
RIM Confidential and Proprietary Information - Approved Third Parties To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties vCard contact attachments About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device.
RIM Confidential and Proprietary Information - Approved Third Parties Sign or encrypt a message You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field. Related topics Some signing and encryption options are not available on my device, 109 Encrypt a message with a pass phrase Your BlackBerry® device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient. 1.
RIM Confidential and Proprietary Information - Approved Third Parties Add a certificate from an attachment 1. 2. 3. 4. In a message, click the certificate attachment. Click Retrieve Certificate Attachment. Click the certificate. Click Import Certificate. Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment.
RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description Your device trusts the certificate chain. The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device. The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate. The sender’s certificate is expired.
RIM Confidential and Proprietary Information - Approved Third Parties • To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Manually. • To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Never. 3. Press the key > OK.
RIM Confidential and Proprietary Information - Approved Third Parties Change the size of S/MIME indicators in messages 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > S/MIME. Change the Message Viewer Icons field. Press the key > Save. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. 1.
RIM Confidential and Proprietary Information - Approved Third Parties S/MIME-protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions: • Verify that the email account that you are using supports all signing and encryption options. • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
RIM Confidential and Proprietary Information - Approved Third Parties Encrypt a message using IBM Lotus Notes native encryption 1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption. 2. If you are prompted, type your IBM® Lotus Notes® ID password.
RIM Confidential and Proprietary Information - Approved Third Parties Attach a PGP key to a message You can attach a PGP® key to email messages and PIN messages. 1. When composing a message, press the key > Attach > PGP Keys. 2. Highlight a PGP key. 3. Press the key > Continue. Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key.
RIM Confidential and Proprietary Information - Approved Third Parties Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press the key > Import Server. View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > Display Sender's PGP Key or Display Encryption PGP Key.
RIM Confidential and Proprietary Information - Approved Third Parties PGP protected message options Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Change the Default Key field. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties About message classifications If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. To turn on the prompt again, change the Message truncation mode field to Prompt User. Turn off the prompt that appears when you use a PGP key that is not recommended for use 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Clear the Warn about problems with my PGP keys check box. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Move to the last cursor position after you close and reopen a received email or PIN message Press G Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the key. Compose a message from a message inbox Press C Mark a message as opened or unopened Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F.
RIM Confidential and Proprietary Information - Approved Third Parties Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Highlight a worksheet. Press the Enter key.
RIM Confidential and Proprietary Information - Approved Third Parties • Resend the message. Related topics Turn on or turn off a network connection, 234 Wireless coverage indicators, 233 Change or delete a contact, 182 Generate an encryption key, 271 Turn on or turn off data service or set roaming options, 234 Resend a message, 71 I am not receiving messages Try the following actions: • • • • • • • • Verify that your BlackBerry® device is connected to the wireless network.
RIM Confidential and Proprietary Information - Approved Third Parties I cannot file email Try the following actions: • • Verify that wireless email reconciliation is turned on. If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties • • • If "More available" appears at the end of the message or attachment, press the key > More or More All. key > More of Conversation. If part of a Google Mail™ conversation doesn't appear, press the If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
RIM Confidential and Proprietary Information - Approved Third Parties I cannot attach a file to a text message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try the following actions: • • • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file). Verify that the file is not copyright protected.
RIM Confidential and Proprietary Information - Approved Third Parties A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the key > Retrieve. The number of new or unopened messages is different than I expect The number of new or unopened messages includes saved messages and filed messages.
RIM Confidential and Proprietary Information - Approved Third Parties Files File basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
RIM Confidential and Proprietary Information - Approved Third Parties To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Search for a file that is saved on your device 1. On the Home screen, click the Media icon. 2. Press the key > Explore. 3. Navigate to the file. To view the file, click the file. Depending on the file type, the file might not appear in its original format.
RIM Confidential and Proprietary Information - Approved Third Parties Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. On the Home screen or in a folder, click the Media icon or Files icon. Find and highlight a file. Press the key > Send. Click a message type.
RIM Confidential and Proprietary Information - Approved Third Parties • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete. Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1.
RIM Confidential and Proprietary Information - Approved Third Parties Change the size of a column In a spreadsheet, do one of the following: • To change the size of a column, click the column label. Click a size. • To view all the text in a column, click the column label. Click Fit. • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. • To change the column size for all spreadsheets, press the key > Options.
RIM Confidential and Proprietary Information - Approved Third Parties • To zoom back to the original slide size, press the key > Fit to Screen. Save a slide 1. When viewing a presentation in slide view, press the 2. Type a name for the file. 3. Click Save. key > Save Slide. File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device. 1. To download the content, click the skipped content bar. 2. Click More. A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • • • • Wait for a short period of time.
RIM Confidential and Proprietary Information - Approved Third Parties Media Music Play a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. If the media controls don't appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon.
RIM Confidential and Proprietary Information - Approved Third Parties Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist. 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists > New Playlist.
RIM Confidential and Proprietary Information - Approved Third Parties Rename or delete a playlist 1. 2. 3. 4. On the Home screen, click the Media icon > Music icon. Click Playlists. Highlight a playlist. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK. • To delete the playlist, click Delete. Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
RIM Confidential and Proprietary Information - Approved Third Parties Rename, move, copy, or delete an audio file or a video file You can rename only media files that you added. 1. On the Home screen, click the Media icon. 2. Press the key > Explore. 3. Find and highlight an audio file or a video file. 4. Press the key. • To rename the file, click Rename. Type a name for the file. Click Save. • To move or copy the file to another location, click Cut or Copy.
RIM Confidential and Proprietary Information - Approved Third Parties • • • • To stop a media file, click the icon. To move to the next media file, click the icon. To move to the previous media file or the beginning of the media file that is currently playing, click the icon. To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again.
RIM Confidential and Proprietary Information - Approved Third Parties Videos Play a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. If the media controls don't appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon.
RIM Confidential and Proprietary Information - Approved Third Parties • To mute the volume, press the the key on the top of your device. To turn off mute, press the key again. If you press key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.
RIM Confidential and Proprietary Information - Approved Third Parties Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon. 3. To pause recording, click the pause icon. Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused.
RIM Confidential and Proprietary Information - Approved Third Parties Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3. Press the Right Convenience key.
RIM Confidential and Proprietary Information - Approved Third Parties View properties for a media file, 133 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen. The geotag information can be viewed in the properties of the picture file. Change the autofocus setting 1. On the Home screen, click the Camera icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen. 1. 2. 3. 4. On the Home screen, click the Camera icon. Press the key > Options. Change the Warn when pictures remaining drops to field. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Related topics My display changed, 215 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Highlight a picture. 4. Press the key > View Slide Show. To close the slide show, press the key. Change the number of seconds between slides in a slide show 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Click Import Pictures. To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The folders that you imported remain in their original location, but are deleted from the Pictures application.
RIM Confidential and Proprietary Information - Approved Third Parties • To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again. Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the the key on the top of your device.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
RIM Confidential and Proprietary Information - Approved Third Parties Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Change the Headset Music EQ field. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the Menu key. 3. Click Options. 4. Perform any of the following actions: • To change the maximum amount of device memory available for all media files, change the Device Memory Limit field. • To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field. 5. Press the Menu key. 6. Click Save.
RIM Confidential and Proprietary Information - Approved Third Parties 3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box. 4. To encrypt files that are stored on a media card and on your device, select the Media Card check box and do one of the following: • To encrypt files using an encryption key that your device generates, change the Mode field to Device Key. • To encrypt files using your device password, change the Mode field to Device Password.
RIM Confidential and Proprietary Information - Approved Third Parties Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures in other folders, they will no longer appear in the Camera Pictures folder. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click the Camera Pictures folder.
RIM Confidential and Proprietary Information - Approved Third Parties Transfer your media files from your computer to your device using BlackBerry Desktop Software, 38 Transfer your media files from your computer to your device using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.
RIM Confidential and Proprietary Information - Approved Third Parties Supported audio and video file formats Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported. Type File format Audio • • • • • • • • AAC AMR FLAC MP3 M4A OGG WMA WAV Video • • • • • • 3GP AVI ASF MP4 MOV WMV For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.
RIM Confidential and Proprietary Information - Approved Third Parties Play the previous song Press and hold the Volume Down key on the right side of your device. Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.
RIM Confidential and Proprietary Information - Approved Third Parties Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power.
RIM Confidential and Proprietary Information - Approved Third Parties • • If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
RIM Confidential and Proprietary Information - Approved Third Parties Add a custom profile You can create additional profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. In the Name field, type a name for the profile. 4. Click the item that you want to change. 5. Change the ring tone, notifier, or reminder information. 6. Press the key > Save. To delete a custom profile, highlight the profile.
RIM Confidential and Proprietary Information - Approved Third Parties When a ring tone, reminder, or alert sounds, if available, press the key on the top of your BlackBerry® device. You can also open or close the slider to silence a reminder or alert. Related topics Silence the alarm, 191 Flashing LED The LED on the top of your BlackBerry® device flashes different colors to indicate different statuses. Flashing LED color Description Green You are in a wireless coverage area.
RIM Confidential and Proprietary Information - Approved Third Parties Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Select the Event Sounds check box. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Browser Browser basics Browsing web pages Visit a web page or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon. 2. In the field at the top of the page, type a web address or search terms. 3.
RIM Confidential and Proprietary Information - Approved Third Parties • To zoom in, on the trackpad, slide your finger up. • To zoom out, on the trackpad, slide your finger down. To turn off zoom mode, press the key. Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward. Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh.
RIM Confidential and Proprietary Information - Approved Third Parties Turn on browser shortcuts 1. 2. 3. 4. On the Home screen, click the Browser icon. Press the key > Options. In the General section, select the Enable Keyboard Shortcuts check box. Press the key > Save. Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the key > Page Properties.
RIM Confidential and Proprietary Information - Approved Third Parties Viewing pictures and playing media files Play a media file on a web page 1. On a web page, click a media file. 2. Click Open. Related topics Supported audio and video file formats, 11 I cannot play a song or video on a web page, 169 View a full picture on a web page 1. On a web page, highlight or pause on a picture. 2. Press the key > Full Image. To zoom in to or out from the picture, press the key > Zoom In or Zoom Out.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Press the key > Bookmarks. 3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit Bookmark. Change the bookmark. Click Accept. • To delete a bookmark, click Delete Bookmark. Send a bookmark for a web page 1. 2. 3. 4. 5. On the Home screen, click the Browser icon. Press the key > Bookmarks. Highlight a bookmark. Press the key > Send Link. Click a message type.
RIM Confidential and Proprietary Information - Approved Third Parties About RSS feeds You can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay up-to-date with your social networks and view your RSS feeds in one location. Add an RSS feed from the browser 1. 2. 3. 4. 5.
RIM Confidential and Proprietary Information - Approved Third Parties • To stop loading images on web pages, clear the Load Images check box. • To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box. 4. Press the key > Save. Stop blocking pop-ups on web pages 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Block Popups check box. Change the font size for text on web pages 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties Delete browsing information Your BlackBerry® device saves some information in your browser to improve your browsing experience. You can delete password information, browser history, cookies, content that has been pushed to your device, and the browser cache. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3.
RIM Confidential and Proprietary Information - Approved Third Parties TLS options Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only.
RIM Confidential and Proprietary Information - Approved Third Parties Add or change a web site that is associated with a certificate To access some web sites, you might need to provide an authentication certificate. After you provide a certificate to a web site, the web site and the associated certificate are automatically added to the Host/Certificate Mappings list in your TLS options. You can manually add or change a web site that is associated with a certificate. 1.
RIM Confidential and Proprietary Information - Approved Third Parties Option Description SMSC Hosts Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts Set which WAP gateways your device accepts browser push messages from.
RIM Confidential and Proprietary Information - Approved Third Parties Refresh a web page Press R Find text on a web page Press F. To find the next instance of the text, press V. Open the browser options Press S Move around a web page Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key.
RIM Confidential and Proprietary Information - Approved Third Parties Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the Home screen, click the Calendar icon. 2. Press the key > View. 3. Click a view.
RIM Confidential and Proprietary Information - Approved Third Parties Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications. 1. 2. 3. 4. 5. On the Home screen, click the Calendar icon.
RIM Confidential and Proprietary Information - Approved Third Parties I cannot set some fields when scheduling appointments, 179 Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept, Tentative, or Decline. 3.
RIM Confidential and Proprietary Information - Approved Third Parties 1. 2. 3. 4. In a meeting, in the Accepted or Declined field, highlight a contact. Press the key. Click Invite Attendee, Change Attendee, or Remove Attendee. Press the key > Save. Forward a meeting invitation To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
RIM Confidential and Proprietary Information - Approved Third Parties a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Create a conference call meeting from your device To perform this task, you must be the meeting organizer.
RIM Confidential and Proprietary Information - Approved Third Parties Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry® device. 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Conference Calling. 3. Type your conference call information. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Calendar (CICAL) field. Press the key > Save. Change how long your device stores calendar entries 1. 2. 3. 4. On the Home screen, click the Calendar icon.
RIM Confidential and Proprietary Information - Approved Third Parties Move to the current date Press T Move to a specific date Press G Troubleshooting: Calendar I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
RIM Confidential and Proprietary Information - Approved Third Parties Try the following actions: • • If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the Location field or the Notes section. If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your device waits before dialing an extension.
RIM Confidential and Proprietary Information - Approved Third Parties Contacts Contact basics Add a contact • • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add to contacts. If necessary, add contact information. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Change or delete a contact 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key. • To edit the information for the contact, click Edit. Change the contact information. Press the • To delete a contact, click Delete. key > Save. Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature.
RIM Confidential and Proprietary Information - Approved Third Parties My contact pictures keep changing, 188 Change or delete a contact picture 1. 2. 3. 4. On the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Highlight the contact picture. • To change the contact picture, press the • To delete the contact picture, press the 5. Press the key > Replace Picture. Highlight a picture. Press the > Delete Picture. key > Select. key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties To delete a category, highlight the category. Press the key > Delete. Synchronizing contacts About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wireless network.
RIM Confidential and Proprietary Information - Approved Third Parties About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Multiple contact lists About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
RIM Confidential and Proprietary Information - Approved Third Parties Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing & Input > Language. 3. Change the Global Name Display field. 4. Press the key > Save. View the number of contacts stored on your device 1. On the Home screen, click the Contacts icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.
RIM Confidential and Proprietary Information - Approved Third Parties Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date.
RIM Confidential and Proprietary Information - Approved Third Parties Display a second time zone on the clock You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone. 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the Home Time Zone field. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Enter Bedside Mode. To turn off bedside clock mode, press the key. Set options for bedside clock mode 1. On the Home screen or in the Applications folder, click the Clock icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Click OK. • To start or stop the timer, click the start/stop icon. • To reset the timer, click the reset icon. The timer continues to count down after you exit the Clock application. Change timer notification options 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields. key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key > New Task. Type the task title and fill in the details, such as the due date and recurrence.
RIM Confidential and Proprietary Information - Approved Third Parties Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Select the Show Tasks check box. key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties Related topics Synchronize organizer data over the wireless network, 175 Some characters in calendar entries do not appear correctly after synchronization, 179 Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of
RIM Confidential and Proprietary Information - Approved Third Parties To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3.
RIM Confidential and Proprietary Information - Approved Third Parties Typing Typing basics Highlight, cut, copy, or paste text To perform this task, you must use the slide-out keyboard. 1. Press and hold the key and click the trackpad. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key. • To cut the highlighted text, click Cut.
RIM Confidential and Proprietary Information - Approved Third Parties Type text using the predictive input method When you are typing text, perform any of the following actions: • To select the highlighted suggestion and start typing a new word, press the Enter key. • To select the highlighted suggestion and continue typing the same word, click the word. • To ignore the suggestions, keep typing.
RIM Confidential and Proprietary Information - Approved Third Parties SureType technology and multi-tap input methods About typing using different keyboard styles When you need to type, your BlackBerry® device displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your device.
RIM Confidential and Proprietary Information - Approved Third Parties Do any of the following: • To type the first letter on a key, press the letter key once. • To type the second letter on a key, press the letter key twice. • To type the third letter on a key, press the letter key three times. • To type the fourth letter on a key, press the letter key four times. For example, to type run, you would press the R key three times, the U key twice, and the N key twice.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Clear the Audible Roll check box. 4. Press the key > Save. To turn on trackpad sounds again, select the Audible Roll check box. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Trackpad Sensitivity. 3.
RIM Confidential and Proprietary Information - Approved Third Parties Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to check spelling automatically before you send an email message. 1. On the Home screen or in a folder, click the Options icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Stop adding items to the custom dictionary automatically 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Typing. For a keyboard, click Advanced Style Options. Clear the Typing check box. Change the Email field to Off. Press the key > Save. AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Highlight an AutoText entry. 4. Press the key. • To change the AutoText entry, click Edit. Change the entry. Press the • To delete the AutoText entry, click Delete. key > Save. Undo an AutoText change If the AutoText feature changes a word that you do not want to change, you can undo the change. To undo an AutoText change when you are typing, press the key twice.
RIM Confidential and Proprietary Information - Approved Third Parties Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad. Troubleshooting: Typing SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list.
RIM Confidential and Proprietary Information - Approved Third Parties Keyboard Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Convenience Keys. 3. Change the Convenience Key Opens field. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Trackpad Sensitivity. 3. Change the Horizontal Sensitivity field and Vertical Sensitivity field. 4. Press the key > Save. Turn off trackpad sounds 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English. Change the language 1.
RIM Confidential and Proprietary Information - Approved Third Parties Add a display language You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Connect your device to your computer and open the BlackBerry Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties Screen display Set options for backlighting 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Do any of the following: • To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, change the Backlight Timeout field.
RIM Confidential and Proprietary Information - Approved Third Parties Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All from the Home screen menu.
RIM Confidential and Proprietary Information - Approved Third Parties • To move the application icon into an application folder, click Move to folder. Click an application folder. • To move the application icon out of an application folder, click Move to folder. Click Home or an application folder. Add a message that appears when your device is locked 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Message on Lock Screen.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator check box. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear.
RIM Confidential and Proprietary Information - Approved Third Parties • If you have not done so, assign an application to the key. • Verify that you did not delete the application that you assigned to the key. The screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device. To turn on the screen, click the trackpad or press a key.
RIM Confidential and Proprietary Information - Approved Third Parties GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Get your GPS location Depending on your wireless service provider and wireless network, this feature might not be supported. To perform this task, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver, if your device does not have an internal GPS receiver. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Press the key > Refresh GPS.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: GPS technology I cannot use GPS technology Try performing the following actions: • If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
RIM Confidential and Proprietary Information - Approved Third Parties Maps Map basics View a location on a map 1. On the Home screen, click the Maps icon. 2. On a map, press the key > Find Location. 3. Do one of the following: • To search for a point of interest such as a business or landmark, in the drop-down at the top right of the screen, click Business. Type the information for the point of interest in the Business field. Highlight the point of interest.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location. • To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are viewing a bookmarked location, click Use focused location.
RIM Confidential and Proprietary Information - Approved Third Parties View contact information for a point of interest Points of interest are displayed on maps as location markers. 1. On a map or in a list of points of interest, highlight a point of interest. 2. Press the key > Display Details. Clear a map When you clear a map, any route information displayed on the map no longer appears. On a map, press the key > Clear Map. Add a bookmark for a location or route 1.
RIM Confidential and Proprietary Information - Approved Third Parties Map options Keep backlighting on when you track your movement By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage. 1. On a map, press the key > Options. 2. Change the Backlight Timeout When field. 3. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Maps Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
RIM Confidential and Proprietary Information - Approved Third Parties Applications About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
RIM Confidential and Proprietary Information - Approved Third Parties Keep an application running in the background and switch to another application, 225 About adding applications Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.
RIM Confidential and Proprietary Information - Approved Third Parties About social networking applications You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more. You can download social networking applications for your BlackBerry device from the BlackBerry App World™ storefront.
RIM Confidential and Proprietary Information - Approved Third Parties Delete an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View properties for an application 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3.
RIM Confidential and Proprietary Information - Approved Third Parties BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue • your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the
RIM Confidential and Proprietary Information - Approved Third Parties Update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. Depending on your wireless service provider, you might not be able to perform this task at certain times of the day, when there is a greater volume of network traffic.
RIM Confidential and Proprietary Information - Approved Third Parties 4. On the Update summary screen, select the check box beside the update that you want to install. 5. Do any of the following: • To add or remove optional applications, click Options. Select or clear the check box beside one or more applications. Click Next. • To back up your device data or delete all device data, click Settings. Select the check box beside one or more data types. Click OK. 6. Click Next. 7.
RIM Confidential and Proprietary Information - Approved Third Parties My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card.
RIM Confidential and Proprietary Information - Approved Third Parties Manage Connections Manage Connections basics Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/ devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1.
RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.
RIM Confidential and Proprietary Information - Approved Third Parties Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Mobile network Roaming About roaming and international roaming In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area.
RIM Confidential and Proprietary Information - Approved Third Parties Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider.
RIM Confidential and Proprietary Information - Approved Third Parties • To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network. • To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 5. Press the key > Close.
RIM Confidential and Proprietary Information - Approved Third Parties I cannot connect to the mobile network, 238 Turn on flashing LED notification for wireless coverage 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Select the LED Coverage Indicator check box. Press the key > Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
RIM Confidential and Proprietary Information - Approved Third Parties • • Verify that the data service on your device is turned on. If you are roaming, verify that you can access data services while you roam. Related topics Turn on or turn off data service or set roaming options, 234 Wi-Fi technology Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
RIM Confidential and Proprietary Information - Approved Third Parties Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without entering a long password. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Other Ways to Connect.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Disable. Turn on the prompt that appears for hotspots By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi. 3. Press the key > Options. 4.
RIM Confidential and Proprietary Information - Approved Third Parties Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.
RIM Confidential and Proprietary Information - Approved Third Parties Install a root certificate on your device You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop Software to synchronize the root certificate between your device and your computer.
RIM Confidential and Proprietary Information - Approved Third Parties 2. Click Networks and Connections > Wi-Fi Network. 3. Press the key > Troubleshoot > Wi-Fi Diagnostics. 4. Press the key > Options. • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced. • To set a default recipient for Wi-Fi diagnostic reports, type the contact information. 5. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties • If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually. • In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
RIM Confidential and Proprietary Information - Approved Third Parties Turn on Bluetooth technology 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Select the Bluetooth check box. To turn off Bluetooth® technology, clear the Bluetooth check box. Pair with a Bluetooth enabled device You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it.
RIM Confidential and Proprietary Information - Approved Third Parties Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth® technology. During a call, press the key > Activate . Related topics Turn on Bluetooth technology, 246 Share contacts with a paired Bluetooth enabled car kit 1. 2. 3. 4. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections.
RIM Confidential and Proprietary Information - Approved Third Parties Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Highlight a paired Bluetooth® enabled device. Press the key > Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Option Description Message Access Profile (MAP) This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages. Serial Port Profile This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Set the Discoverable field to 2 Minutes. After two minutes, the Discoverable field switches to No automatically. Change the pairing name for your BlackBerry device 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Press the key > Options. In the Device Name field, type a name for your BlackBerry® device. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Turn off a Bluetooth profile 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Press the key > Options. In the Services section, clear the check box beside one or more Bluetooth® profiles. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Related topics Bluetooth technology basics, 245 I cannot pair with a Bluetooth enabled device Try the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
RIM Confidential and Proprietary Information - Approved Third Parties Power and battery Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the Power Off icon.
RIM Confidential and Proprietary Information - Approved Third Parties Set your BlackBerry® device to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.
RIM Confidential and Proprietary Information - Approved Third Parties Memory and media cards About media cards Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Repair. 4. Complete the instructions on the screen. If your media card is still not repaired after you run the repair feature, you might want to try formatting it. About compression Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data.
RIM Confidential and Proprietary Information - Approved Third Parties To stop encrypting data on your device, clear the Device Memory check box. To stop encrypting files, clear the Media Card check box. Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need.
RIM Confidential and Proprietary Information - Approved Third Parties Stop storing messages sent from your device on your computer, 82 Receive only the first section of long email messages, 80 Change the size of pictures that you take, 138 The application memory on my device is low, 258 Troubleshooting: Storage and media cards The application memory on my device is low When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and lan
RIM Confidential and Proprietary Information - Approved Third Parties Search Search for an item You can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Type your search terms. To stop a search, press the key twice. Set the types of items that are included in searches 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties Message search criteria Field Description Advanced Search Criteria Specify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your device should search for in messages. To widen the search, you can also specify part of a name.
RIM Confidential and Proprietary Information - Approved Third Parties • To delete the search results, click Delete Search. • To start a new search, click Search by. CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer. Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1.
RIM Confidential and Proprietary Information - Approved Third Parties • To delete a contact from the contact lookup results, click Delete. • To delete the contact lookup results, click Delete Lookup. • To start a new contact lookup, click Lookup. Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for an item on your BlackBerry® device Start typing on the Home screen.
RIM Confidential and Proprietary Information - Approved Third Parties SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device.
RIM Confidential and Proprietary Information - Approved Third Parties Change or delete a SIM card contact 1. In the contact list, press the key > SIM Phone Book. 2. Highlight a contact. • To change a SIM card contact, press the key > Edit. Change the contact information. Press the • To delete a SIM card contact, press the key > Delete. key > Save. Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported.
RIM Confidential and Proprietary Information - Approved Third Parties Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the key > Enable Security. 4. Type your SIM card PIN code. 5. Press the key on the keyboard.
RIM Confidential and Proprietary Information - Approved Third Parties Security Security basics About the device password If you set a BlackBerry® device password, you'll be prompted to enter your password to unlock your device. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons and you'll be prompted to set a new password.
RIM Confidential and Proprietary Information - Approved Third Parties Lock your device You can lock the screen to avoid pressing it accidentally. If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
RIM Confidential and Proprietary Information - Approved Third Parties If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device. Password keeper About the password keeper Use the password keeper to store all your passwords in one place.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. Change the password keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Change Password. Delete a password from the password keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Delete. Copy a password 1.
RIM Confidential and Proprietary Information - Approved Third Parties To show passwords in the password keeper again, select the Show Password check box. Encryption About encrypting data on your device When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set encryption to include or exclude your contacts.
RIM Confidential and Proprietary Information - Approved Third Parties • To encrypt files using your device password, change the Mode field to Device Password. • To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box. 6. Press the key > Save. To stop encrypting data on your device, clear the Device Memory check box.
RIM Confidential and Proprietary Information - Approved Third Parties If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the BlackBerry® Desktop Software, if it includes the email settings tool. For more information, see the Help in the BlackBerry Desktop Software. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Highlight a service. 4. Press the key. 5.
RIM Confidential and Proprietary Information - Approved Third Parties • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, clear the Clean When Idle check box. • To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 3. Press the key > Save. Delete sensitive application data from the temporary device memory 1. On the Home screen or in a folder, click the Options icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties 7. Click Add Certificate to Key Store. About certificate enrollment If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
RIM Confidential and Proprietary Information - Approved Third Parties View properties for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Click a certificate. Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain.
RIM Confidential and Proprietary Information - Approved Third Parties View one type of certificate in the certificate list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key. Click one of the following menu items: • Show My Certificates • Show Others Certificates • Show CA Certificates • Show Root Certificates To view all the certificates on your BlackBerry® device, press the key > Show All Certificates.
RIM Confidential and Proprietary Information - Approved Third Parties Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
RIM Confidential and Proprietary Information - Approved Third Parties Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Revoke > Yes. 5. Change the Reason field. 6.
RIM Confidential and Proprietary Information - Approved Third Parties 3. 4. 5. 6. Highlight a certificate. Press the key > Associate Addresses. key > Add Address. Press the Do one of the following: • Click a contact. • Click Use Once. Type an email address. Press the 7. Press the key > Save. key on the keyboard. Turn off the display name prompt that appears when you add a certificate to the key store 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon.
RIM Confidential and Proprietary Information - Approved Third Parties Certificate shortcuts View the label and issuer of a certificate Press the Space key. View the properties of a certificate Press the View the security level of a personal certificate Press the Alt key and L. View the serial number of a certificate Press the Alt key and S. View certificates for certificate authorities Press the Alt key and C View personal certificates and certificates for other people Press the Alt key and E.
RIM Confidential and Proprietary Information - Approved Third Parties 7. Click Add PGP Key to Key Store. Download a personal PGP key from the PGP Universal Server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Download Keys. Download an updated PGP key from an LDAP-enabled server 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Fetch Updated PGP Key.
RIM Confidential and Proprietary Information - Approved Third Parties Property Description Trust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
RIM Confidential and Proprietary Information - Approved Third Parties 3. Press the key > Clear Universal Cache. The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. PGP key status PGP key status indicators Indicator Description The PGP® key has a corresponding private key that is stored on your BlackBerry® device.
RIM Confidential and Proprietary Information - Approved Third Parties PGP key revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Superseded A new PGP® key is replacing an existing PGP key. Key Compromise A person who is not the key subject might have discovered the private key value. Key Retired The PGP key is no longer used. User ID Invalid The user information for the PGP key is not valid.
RIM Confidential and Proprietary Information - Approved Third Parties • To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No. 5. Press the key > Save. PGP key shortcuts View the label of a PGP® key Press the Space key. View the properties of a PGP key Press the View the security level of a PGP private key Press the Alt key and L. View personal PGP keys Press the Alt key and P. View PGP keys for other people Press the Alt key and O.
RIM Confidential and Proprietary Information - Approved Third Parties 3. 4. 5. 6. Highlight a certificate server. Press the key > Edit. Change the connection information for the certificate server. Press the key > Save. Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server.
RIM Confidential and Proprietary Information - Approved Third Parties Key store About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password.
RIM Confidential and Proprietary Information - Approved Third Parties 4. Press the key > Save. To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password. Add contacts to your Contacts application automatically when you add items to the key store 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Select the Add Certificate Email to Contacts check box.
RIM Confidential and Proprietary Information - Approved Third Parties Reject certificate revocation lists from unverified CRL servers 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Clear the Accept Unverified CRLs check box. Press the key > Save. Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service cannot verify.
RIM Confidential and Proprietary Information - Approved Third Parties Import a certificate from a smart card 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key > Import Smart Card Certs. Type your smart card password. Select the check box beside a certificate. Click OK. Type your key store password. Click OK. Lock your device when you remove your smart card from your smart card reader 1. 2. 3. 4. 5.
RIM Confidential and Proprietary Information - Approved Third Parties 5. Press the key > Save. To turn on smart password entry again, set the Smart Password Entry field to Enabled. Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates • • • • • Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed.
RIM Confidential and Proprietary Information - Approved Third Parties Store the passphrase for your smart card on your device 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Smart Card. Select the PIN Caching check box. Press the key > Save. Your BlackBerry® device stores the passphrase for the same length of time as it stores your key store password. Turn off notification for smart card connections 1. 2. 3. 4.
RIM Confidential and Proprietary Information - Approved Third Parties Change the user name and password for a VPN profile 1. 2. 3. 4. 5. 6. 7. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > VPN. Highlight a VPN profile. Press the key > Edit. In the Username field, type a new user name. In the Password field, type a new password. Press the key > Save. About software tokens You might need a software token to log in to a VPN.
RIM Confidential and Proprietary Information - Approved Third Parties Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.
RIM Confidential and Proprietary Information - Approved Third Parties 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK. When safe mode is on, a safe mode indicator appears in the device status section of the Home screen. To turn off safe mode, repeat step 1.
RIM Confidential and Proprietary Information - Approved Third Parties Permission Description Media Specify whether third-party applications can access media files on your device. Application Management Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes Specify whether your device can use third-party applications as a source for customized themes.
RIM Confidential and Proprietary Information - Approved Third Parties Troubleshooting: Security I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader.
RIM Confidential and Proprietary Information - Approved Third Parties Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device. If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software.
RIM Confidential and Proprietary Information - Approved Third Parties • To delete all diagnostic reports, click Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. On the Home screen or in a folder, click the Options icon. 2.
RIM Confidential and Proprietary Information - Approved Third Parties Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wireless network.
RIM Confidential and Proprietary Information - Approved Third Parties Delete email on your device and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld. 5.
RIM Confidential and Proprietary Information - Approved Third Parties If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
RIM Confidential and Proprietary Information - Approved Third Parties Empty the deleted items folder on your computer from your device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account.
RIM Confidential and Proprietary Information - Approved Third Parties Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
RIM Confidential and Proprietary Information - Approved Third Parties Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Screen accessibility options Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning. 1.
RIM Confidential and Proprietary Information - Approved Third Parties Audio and phone accessibility options Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Select the Event Sounds check box. 4. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Change the Mode Enabled field to Telecoil. 4. Press the key > Save. The H-T telecoil indicator appears at the top of the Home screen. TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices.
RIM Confidential and Proprietary Information - Approved Third Parties Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.
RIM Confidential and Proprietary Information - Approved Third Parties • To change the AutoText entry, click Edit. Change the entry. Press the • To delete the AutoText entry, click Delete. key > Save. Type text using the predictive input method When you are typing text, perform any of the following actions: • To select the highlighted suggestion and start typing a new word, press the Enter key. • To select the highlighted suggestion and continue typing the same word, click the word.
RIM Confidential and Proprietary Information - Approved Third Parties Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the key. • To convert the number from imperial to metric, click To Metric.
RIM Confidential and Proprietary Information - Approved Third Parties BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.
RIM Confidential and Proprietary Information - Approved Third Parties BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 10 points Damaging a brick with a bomb: 5 points Play BrickBreaker • • • To move the paddle, slide your finger left or right on the trackpad. To release the ball in catch mode, press the Space key. To shoot the laser or gun, press the Space key.
RIM Confidential and Proprietary Information - Approved Third Parties Set the paddle speed 1. On the Home screen or in the Games folder, click the BrickBreaker icon. 2. Press the key > Options. • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 3. Press the key > Save.
RIM Confidential and Proprietary Information - Approved Third Parties Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden, making it harder to form new words.
RIM Confidential and Proprietary Information - Approved Third Parties Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time. Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
RIM Confidential and Proprietary Information - Approved Third Parties 3. Click a game. Multiplayer games Invite a player 1. 2. 3. 4. On the Home screen, in the Games folder, click the Word Mole icon. Click New Game > Multiplayer > Invite. Click a contact. Click OK. When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click Start Game. Accept an invitation In the Word Mole® game invitation, click Accept. To start the game, click Ready.
RIM Confidential and Proprietary Information - Approved Third Parties Chat with other players 1. On the Multiplayer Game Setup screen, in the Chat field, type a message. 2. Press the key. Check the stats for a player 1. On the Multiplayer Game Setup screen, click a player. 2. Click Show Stats. Remove a player To perform this task, you must be the game organizer. 1. On the Multiplayer Game Setup screen, click a player. 2. Click Remove Player.
RIM Confidential and Proprietary Information - Approved Third Parties Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry® Application Suite.
RIM Confidential and Proprietary Information - Approved Third Parties Digital Signature Algorithm DSML Directory Service Markup Language DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates.
RIM Confidential and Proprietary Information - Approved Third Parties LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.
RIM Confidential and Proprietary Information - Approved Third Parties A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive. public key A public key is a key that people other than the certificate subject can use.
RIM Confidential and Proprietary Information - Approved Third Parties TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 322
RIM Confidential and Proprietary Information - Approved Third Parties Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG.
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RIM Confidential and Proprietary Information - Approved Third Parties • • • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimers in the documentation and/or other materials provided with the distribution.
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