BlackBerry Torch Series BlackBerry Torch 9850/9860 Smartphones Help Version: 6.1 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
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Contents Quick Help.......................................................................................................................................................................................................... Getting started: Your smartphone..................................................................................................................................................................... How to: Top 10..............................................................................
Tips: Files............................................................................................................................................................................................................ Troubleshooting: Files........................................................................................................................................................................................ 134 134 Media..........................................................................
Personalization: Clock........................................................................................................................................................................................ Troubleshooting: Clock....................................................................................................................................................................................... 244 244 Tasks and memos..........................................................................
Personalize: Compass......................................................................................................................................................................................... 275 Maps................................................................................................................................................................................................................... How to: Maps........................................................................
SIM card.............................................................................................................................................................................................................. Getting started: SIM card................................................................................................................................................................................... How to: SIM card............................................................................
Quick Help Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone. Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts.
Quick Help Help Key Name Actions Lock Lock or unlock the screen. Lock Lock your device or keyboard. Power/Lock • • Lock or unlock the screen. Press and hold to turn on or turn off your device. Mute • • Mute a call. Mute the volume. Name Actions Volume/Mute • • Side keys Key • Press the top and bottom keys to change the volume. Press and hold the top or bottom key to play the next or previous media file.
Quick Help Help Key Name Actions Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Icons Application icons You can access your applications by clicking the icons on the Home screen and in folders on the Home screen. The initial view of the Home screen displays icons for only some of the available applications. To view more application icons on the Home screen, click All.
Quick Help Help Instant Messaging folder BlackBerry® Messenger Some applications might appear in this folder including applications that you download.
Quick Help Help Tasks MemoPad Clock Calculator Documents To Go® Files Files Social networking and mobile purchasing BlackBerry App World™ Social Feeds Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones BlackBerry Device Software update Wireless update for BlackBerry® Device Software is available Wireless update for BlackBerry Device Software is being downloaded Wireless update for BlackBerry Device Software is ready to be installed Wireless update for BlackBerry Devic
Quick Help Help Word Mole Home screen icons These icons are status indicators that appear at the top of the Home screen. Depending on your BlackBerry® device model and wireless service provider, some of these icons might not appear. New item To clear this icon, open each item that has this indicator.
Quick Help Help Draft message New BlackBerry Messenger group item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications.
Quick Help Help Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear at the bottom of the screen when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons.
Help Quick Help Your Home screen Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 269 Add a shortcut to your Home screen or Favorites view You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps. Browse to a website, or highlight the item you want to create a shortcut for.
Quick Help Help Switch themes 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. In the Theme section, click a theme. Click Activate. To delete a theme, click the theme. Click Delete. Related information My display changed, 269 Set the number of icons that appear on the Home screen 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Accessibility. Change the Home Screen Grid Layout field. Press the key > Save.
Help Quick Help Device model Features such as GPS, the camera and video camera, and network connection options are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices. Wireless service plan You must purchase or change your wireless service plan through your wireless service provider. A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.
Quick Help Help different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Related information BlackBerry Device Software, 288 Find more information, 17 Check what wireless networks your device connects to, 292 Find more information • • • • Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device.
Quick Help Help Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3.
Quick Help Help Type Video File format • • • • • FLAC MP3 M4A OGG WMA • WAV • • • • • 3GP 3GP2 AVI ASF MP4 • MOV • WMV Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1.
Quick Help Help • To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab. • To switch between tabs, in the browser, press the key > Tabs. Click a tab. • To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Quick Help Help Type text using the predictive input method When you are typing text, perform any of the following actions: • To select the highlighted suggestion and start typing a new word, press the Enter key. • To select the highlighted suggestion and continue typing the same word, click the word. • To ignore the suggestions, keep typing. Tips: Top 10 Save time and maximize your efficiency with these quick tips.
Quick Help Help Remove the unopened message indicator In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders. • Mark a message as opened. Highlight a message. Press the key > Mark Opened. • Mark all messages that are prior to a date as opened. Highlight a date field. Press the key > Mark Prior Opened.
Quick Help Help Related information BlackBerry Device Software, 288 Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.
Quick Help Help Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® device to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.
Quick Help Help Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space. For full instructions, click the links under Related information at the bottom.
Quick Help Help Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Quick Help Help Typing shortcuts for the touch screen keyboard Depending on the typing input language that you are using, some shortcuts might not be available. Show the keyboard Click a text field or click the Show Keyboard icon at the bottom of the screen. Hide the keyboard Touch the top of the keyboard and slide your finger quickly down the screen. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.
Quick Help Help Play the next song Press and hold the Volume Up key on the right side of your smartphone. Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.
Quick Help Help Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key.
Quick Help Help 1. On the Home screen, click the Messages icon. 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. • For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save.
Quick Help Help Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All. • To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.
Quick Help Help 4. 5. 6. 7. 8. Press the key > Add Picture. Find, highlight, and click a picture. If necessary, move the crop box to the portion of the picture that you want to use. Press the key > Crop & Save. Press the key > Save. Related information My contact pictures keep changing, 238 Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
Quick Help Help Fixed dialing and smart dialing, 52 Call waiting, call forwarding, and call blocking, 50 Switch the active phone number, 56 I'm not receiving messages Try the following actions: • • • • • • • • Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your device. Connect to the network and try again.
Quick Help Help • Resend the message.
Quick Help Help • • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. I can't open a new tab You might not have enough available memory on your BlackBerry® device.
Tips and shortcuts Help Tips and shortcuts Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.
Tips and shortcuts Help Assign an application to a Convenience key, 260 Change what happens when you type on the Home screen, 15 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® device to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your device to turn off while you aren't using it for an extended period, like when you sleep.
Tips and shortcuts Help Turn on or turn off a network connection, 292 Delete the original text from a reply message, 73 Change your ring tone, notifiers, or reminders, 18 Tips: Finding apps Look in a folder on your Home screen Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark.
Tips and shortcuts Help Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences. Receive only the first section of long email messages, and choose whether to download more On the Home screen, click the Messages icon. Press the Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported.
Tips and shortcuts Help Set your BlackBerry Desktop Software to check for updates automatically For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 288 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.
Tips and shortcuts Help In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders. • Mark a message as opened. Highlight a message. Press the key > Mark Opened. Remove the unopened message indicator • Mark all messages that are prior to a date as opened. Highlight a date field. Press the key > Mark Prior Opened.
Tips and shortcuts Help Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Tips and shortcuts Help Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K Typing shortcuts for the touch screen keyboard Depending on the typing input language that you are using, some shortcuts might not be available. Show the keyboard Click a text field or click the Show Keyboard icon at the bottom of the screen.
Tips and shortcuts Help Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone.
Phone Help Phone How to: Phone Phone basics Find your phone number Do one of the following: • To view your active phone number, from the Home screen, press the key.Highlight the area at the top of the screen, above the tabs. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, key.Click the area at the top of the screen, above the tabs.
Phone Help Related information Change your ring tone, notifiers, or reminders, 18 I can't make or receive calls, 32 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. key. During a call, press the • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current.
Phone Help Turn on the speakerphone During a call, press the key > Activate Speakerphone. Do not hold your BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device. To turn off the speakerphone, press the key > Activate Handset. Dial an extension 1. When typing a phone number, press the 2. Type the extension number. key > Add Pause.
Phone Help Emergency calls About emergency calls and Emergency Callback Mode If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted.
Phone Help Related information Mute a call, 46 Amplify the volume using the audio boost feature, 138 Improve sound quality for media files, 138 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. 3. Change the Default Call Volume field. 4. Press the key > Save.
Phone Help 4. Press the key. • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key. • To delete the contact from the Speed Dial Numbers list, click Delete.
Phone Help Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. From the Home screen, press the Send key. 2. Press the key > Options > Call Forwarding. 3. Press the key. • To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard. • To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit.
Phone Help Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112). If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.
Phone Help About smart dialing With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you do not have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smartdialing feature.
Phone Help a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Related information Conference call meetings, 223 Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported.
Phone Help Leave a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. During a conference call, press the key > Transfer or Flash.
Phone Help Add, change, or delete call log notes 1. 2. 3. 4. 5. 6. From the Home screen, press the key. Click the Call Log icon. Highlight a call log. Press the key > View > History. Click a call log. Press the key. • To add notes, click Add Notes. Type call notes. • To change notes, click Edit Notes. Change the call notes. • To delete notes, click Edit Notes. Press the key > Clear Field. 7. Press the key > Save.
Phone Help • Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
Help Phone • To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 3. Press the key > Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2.
Phone Help 3. Press the key > Save. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. 2. 3. 4. From the Home screen, press the key. Press the key > Options > Hearing Aid Mode. Change the Mode Enabled field to Telecoil. Press the key > Save.
Phone Help About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider. Check your voice mail Depending on your theme, you might be able to check your voice mail from the Home screen. 1.
Phone Help Tips: Phone Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Change your ring tone From the Home screen, press the key. Press the key > Phone Ring Tones. Send an incoming call to voice mail when your BlackBerry® device is inserted in a holster Press and hold the Volume Down key on the right side of your device. Set up speed dial for a contact From the Home screen, press the key.
Phone Help Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. 3. Change the Default Call Volume field. 4. Press the key > Save.
Phone Help 2. 3. 4. 5. Press the key > View > Speed Dial List. In the Speed Dial Numbers list, click an unassigned key. Click a contact. If necessary, click a phone number for the contact. To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact. Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1.
Help Phone 2. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry® device from the holster, change the Auto Answer Calls field to Out of Holster. • To stop answering calls automatically when you remove your device from the holster, change the Auto Answer Calls field to Never. • To end calls automatically when you insert your device in the holster, change the Auto End Calls field to Into Holster.
Phone Help Related information Fixed dialing and smart dialing, 52 Call waiting, call forwarding, and call blocking, 50 Switch the active phone number, 56 My headset makes calls instead of my device If your BlackBerry® device is connected to a Bluetooth® enabled headset, your device might automatically make calls on the Bluetooth enabled headset. Try the following actions: • • Disconnect the Bluetooth enabled headset from your BlackBerry device. During a call, press the key, click Activate Handset.
Phone Help I can't block calls • • Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. If the BlackBerry® MVS Client is installed on your BlackBerry device, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide.
Voice commands Help Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 65 Available voice commands Voice command Description "Call " Say this voice command to make a call.
Voice commands Help Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Language. Change the Voice Dialing Language field. key > Save.
Help Voice commands Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your screen is unlocked.
Help Messages Messages Email Getting started: Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options.
Messages Help How to: Email Composing and sending email Send an email 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Compose Email. In the To field, type an email address or a contact name. Type a message. Press the key > Send. Related information Search for a contact in your organization's address book, 229 Personal distribution lists, 235 I can't send messages, 33 Attach a file to an email, 72 Resend a message You cannot change a text message before you resend it.
Messages Help • • • • • To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the key. To ignore all instances of the suggested spelling, press the key > Ignore All. To add the word to the custom dictionary, press the key > Add To Dictionary. To stop checking spelling, press the key > Cancel Spell Check. Save a draft of a message When you are composing a message, press the key > Save Draft.
Messages Help Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text. Set the importance level for an email or PIN message that you send 1. When you are composing an email or PIN message, press the 2. Change the Importance field. 3. Press the key > Save. key > Options. Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc.
Messages Help 5. Set the email filter options. 6. Press the key > Save. Create an email filter based on a contact or subject 1. 2. 3. 4. 5. 6. On the Home screen, click the Messages icon. Highlight an email. Press the key > Filter by > Sender or Subject. Type a name for the email filter. Set the email filter options. Press the key > Save.
Messages Help Option Description Bcc to me Set whether the email filter applies to email that includes your email address in the BCC field. Importance Set the importance level of email that the email filter applies to. Sensitivity Set the sensitivity level of email that the email filter applies to. Action Set whether email that the email filter applies to is forwarded to your BlackBerry® device.
Messages Help In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Messages Help About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
Messages Help Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about associating your device with more than one email account, visit www.
Messages Help View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. Email options Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account.
Messages Help 2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. 3. Press the key > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7.
Messages Help Stop loading pictures in HTML email messages By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Download Images Automatically check box. 5. Press the key > Save.
Messages Help 3. Clear the Confirm Delete check box. 4. Press the key > Save. Turn off the prompt that appears when you mark messages as opened 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Clear the Confirm Mark Prior Opened check box. Press the key > Save. Organizing your email inbox Mark a message as opened or unopened On the Home screen, click the Messages icon. • To mark a message as opened or unopened, highlight the message.
Messages Help About flags Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email.
Messages Help 3. Press the key > Save. Change how a message inbox displays messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To change the order of the subject line and sender, change the Display Order field. • To change how messages are separated, change the Separators field. • To change how many messages can fit on the screen, change the Display Message Header On field. 3. Press the key > Save.
Messages Help File an email To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Highlight an email. Press the key > File. Highlight a folder. Press the key > File.
Messages Help Stop storing messages sent from your computer on your device, 86 Hide filed email from the message inbox 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Select the Hide Filed Messages check box. Press the key > Save. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a folder. Set how long your device stores messages 1. 2. 3. 4.
Messages Help 5. Press the key > Save. Google Mail About Google Mail on your device Depending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® device. Similar to the Google Mail web application that you can access using a browser on your computer, related messages are grouped into a single conversation.
Messages Help 2. Press the key > Labels. • To create a new label, click New Label. Type a label name. Click Save. • To delete a label, highlight a label. Press the key > Delete. Archive a Google Mail message or conversation If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Archive > Yes.
Messages Help File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F.
Messages Help 2. Press the key > Display Style > Group by Subject or Single Messages. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message Categorization. 3.
Messages Help Troubleshooting: Email I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® device is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
Messages Help • • • • • If you haven't received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly.
Messages Help • • If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation. If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information Receive only the first section of long email messages, 79 HTML email messages don't appear correctly Try the following actions: • • • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
Help Messages Related information View filed messages, 86 Hide messages from the Messages application, 83 Hide filed email from the message inbox, 86 I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.
Messages Help If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application. Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3.
Messages Help Attach a media file, contact card, appointment, or location to a text message 1. When you are composing a text message, press the 2. Click one of the following menu items: • Picture • Video • Location • Audio • Voice Note • Contact • Appointment 3. Click a file. key > Attach. Related information I can't attach a file to a text message, 105 Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1.
Messages Help 4. Press the key > Save. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. Set whether pressing the Enter key sends text messages , which might prevent you from You can stop your text messages from being sent each time that you press the accidentally sending a message if you plan to include several lines of text. 1.
Messages Help 3. Press the key > Add To Calendar. Show names in the history of text messages 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options. In the General Text Messaging Options section, select the Show Names check box. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send. 5. Press the key > Save. Change how your text messages look 1. 2.
Messages Help Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options. Select the Leave Messages On SIM Card checkbox. Press the key > Save.
Messages Help Options for text messages Stop receiving text messages when roaming 1. 2. 3. 4. On the Home screen, click the Text Messages icon. Press the key > Options. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only. Press the key > Save. Block text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3.
Messages Help 4. Press the key > Save. Open a new message automatically when you remove your device from your holster 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Auto Open Newest Message After Removing Device From Holster field. Press the key > Save. Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions.
Messages Help Turn on cell broadcasting To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel. Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2.
Messages Help Tips: Text messages Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Messages Help Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K Personalization: Text messages Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1.
Messages Help Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. I can't turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card doesn't support.
Messages Help When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message. Find your PIN Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information. • In a message, type mypin followed by a space. How to: PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network.
Messages Help Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the • To change the recipients, click Edit. Highlight a contact. Press the Press the key > Send. • To resend the message without changing it, click Resend. key > Send. key > Change Address. Click a new contact.
Messages Help Related information I can't attach a file to a text message, 105 Set an importance level for received PIN messages 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Select the Display PIN Messages in Red check box. Press the key > Save. Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc.
Messages Help View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a folder. View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. Hide sent messages from the message inbox 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Select the Hide Sent Messages check box. Press the key > Save.
Messages Help Set how long your device stores messages 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Days To Keep Messages field. Press the key > Save. Related information Some messages no longer appear on my device, 92 PIN message options Open a new message automatically when you remove your device from your holster 1. 2. 3. 4. On the Home screen, click the Messages icon.
Messages Help Tips: PIN messages Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Messages Help Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K Attachments How to: Attachments About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card.
Messages Help • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the • If you are downloading a file from a webpage, press the key. key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download.
Messages Help About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Messages Help A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the key > Retrieve. Security options for messages Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Messages Help • Add Email Address • Add Phone Number • Add PIN 9. In the Enter new exception dialog box, type the contact information. 10. Press the key on the keyboard. 11. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry® device has blocked. You can set the blocked message counter back to zero. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Firewall.
Messages Help Encrypt a message with a pass phrase Your BlackBerry® device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient. 1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt. 2. Press the key > Options. 3. Select the Use Password-Based Encryption check box. 4. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers. 5.
Messages Help I can't open an attachment in an encrypted message, 122 Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press the key > Import Server.
Messages Help Indicator Description The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate. The sender’s certificate is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted.
Messages Help Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. On the Home screen or in a folder, click the Options icon. 2.
Messages Help Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Select the check box beside one or more encryption algorithms. 4. Press the key > Save. Request delivery notification for signed S/MIME-protected messages 1. 2. 3. 4.
Messages Help I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons: • • • • • The attachment information might not be available on the BlackBerry® Enterprise Server. Your administrator might have set options to prevent you from opening attachments in encrypted messages. You might have received the message from an email account that doesn't support attachments in encrypted messages.
Help Messages PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Messages Help Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically. 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2.
Messages Help PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature.
Messages Help 4. Press the key > Save. Related information Some signing and encryption options aren't available on my device, 121 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Do one of the following: • To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Automatically.
Messages Help Change the default message classification To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously.
Messages Help To turn on the prompt again, select the Warn about problems with my PGP keys check box. Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my device Try performing the following actions: • Verify that the email account that you're using supports all signing and encryption options. • If you use message classifications, verify that the message classification supports the signing or encryption options that you want.
Files and attachments Help Files and attachments How to: Files File basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
Help Files and attachments 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Search for a file that is saved on your device 1. On the Home screen, click the Media icon. 2. Press the key > Explore. 3. Navigate to the file. To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Files and attachments Help Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. On the Home screen or in a folder, click the Media icon or Files icon. Find and highlight a file. Press the key > Send. Click a message type.
Files and attachments Help Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a .pdf file, when the "Password protected document" message appears, press the key. 2. Press the key > Enter Password. 3. Type the password. 4. Press the key on the keyboard. 5.
Files and attachments Help • To change the column size for all spreadsheets, press the the key > Save. key > Options. Change the Column Width field. Press Set display options for a spreadsheet 1. In a spreadsheet, press the key > Options. • To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes. • To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes. 2. Press the key > Save. Move around pages in a multipage .
Files and attachments Help Tips: Files Troubleshooting: Files A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device. 1. To download the content, click the skipped content bar. 2. Click More. A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • • • • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
Help Media Media Music Getting started: Music About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Media Help Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2.
Media Help To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off. Related information Change the order of songs in a playlist, 137 Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music.
Media Help 5. Press the 6. Press the key > Remove > OK. key > Save. Rename or delete a playlist 1. 2. 3. 4. On the Home screen, click the Media icon > Music icon. Click Playlists. Highlight a playlist. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK. • To delete the playlist, click Delete. Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
Media Help Rename, move, copy, or delete an audio file or a video file You can rename only media files that you added. 1. On the Home screen, click the Media icon. 2. Press the key > Explore. 3. Find and highlight an audio file or a video file. 4. Press the key. • To rename the file, click Rename. Type a name for the file. Click Save. • To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste.
Help Media The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.
Media Help Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Highlight a media file. 5. Press the key. • To send pictures or a video, click Send.
Media Help Type File format Video • • • • • 3GP 3GP2 AVI ASF MP4 • MOV • WMV Tips: Music Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone.
Media Help Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Media Help • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption.
Help Media Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2.
Media Help 4. Click a media file. 5. If the media controls don't appear at the bottom of the screen, touch the screen. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon. • To move to the previous media file or the beginning of the media file that is currently playing, click the • To fast-forward or rewind a media file, on the progress bar, slide your finger to the right or left. icon.
Help Media 2. Press the key > Explore. 3. Find and highlight an audio file or a video file. 4. Press the key. • To rename the file, click Rename. Type a name for the file. Click Save. • To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste. • To delete the file, click Delete.
Help Media • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. 3. If necessary, type a password. Your smartphone appears as a drive on your computer. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Media Help 4. Highlight a media file. 5. Press the key. • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported.
Media Help Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone. Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on.
Media Help I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.
Help Media Videos Getting started: Videos About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Media Help Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2.
Media Help Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save.
Media Help View properties for a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Highlight a media file. Press the key > Properties. Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Audio Boost checkbox. 4.
Help Media The USB option in the dialog box that appears when you connect your smartphone to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.
Media Help Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes. 2. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type.
Media Help Type File format Video • • • • • 3GP 3GP2 AVI ASF MP4 • MOV • WMV Tips: Videos Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your smartphone.
Media Help Troubleshooting: Videos Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Media Help • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption.
Media Help 4. Press the key > Save. To turn off video lighting, clear the Video Light checkbox. Change the video camera scene mode You can change the scene mode in the video camera to optimize the settings for different environments. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Scene Mode field. 4. Press the key > Save. Change the video size and format The larger the video, the more storage space the video requires. 1.
Help Media 4. Clear the Media Card Support check box. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Help Media Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2.
Media Help Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported. Type File format Audio • • • • • • AAC AMR FLAC MP3 M4A OGG • WMA • WAV • • • • • • 3GP 3GP2 AVI ASF MP4 MOV • WMV Video Tips: Video camera Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Media Help Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key.
Media Help • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.
Help Media Change the flash setting for pictures that you take 1. On the Home screen, click the Camera icon. 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the Home screen, click the Camera icon. 2.
Media Help Turn off digital zoom for the camera 1. 2. 3. 4. On the Home screen, click the Camera icon. Press the key > Options. Clear the Digital Zoom check box. Press the key > Save. Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. 3. Select the Image Stabilization check box. 4.
Media Help 4. Press the key > Save. Turn off media card support When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device. 3. Click Storage. 4. Clear the Media Card Support check box. 5. Press the key > Save.
Help Media Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 136 Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.
Media Help Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported. Type File format Audio • • • • • • AAC AMR FLAC MP3 M4A OGG • WMA • WAV • • • • • • 3GP 3GP2 AVI ASF MP4 MOV • WMV Video Tips: Camera Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Media Help Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key.
Media Help Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
Help Media 2. If you have turned on digital zoom, slide your finger up or down the screen to zoom in or out. 3. Press the Right Convenience key. The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen. Related information Record a video, 160 Save a picture from a text message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.
Help Media To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Media Help Related information My display changed, 269 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View Slide Show. To close the slide show, press the key. Change your slide show options 1. On the Home screen, click the Media icon. 2. Press the key > Media Options.
Media Help 4. Press the key. • To rename the file, click Rename. Type a name for the file. Click Save. • To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste. • To delete the file, click Delete. View properties for a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Highlight a media file. Press the key > Properties.
Help Media 4. Clear the Media Card Support check box. 5. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Help Media Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2.
Media Help Supported audio and video file formats Depending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not be supported. Type File format Audio • • • • • • AAC AMR FLAC MP3 M4A OGG • WMA • WAV • • • • • • 3GP 3GP2 AVI ASF MP4 MOV • WMV Video Tips: Pictures Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Media Help Play the previous song Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature (if you are using a headset) to amplify the volume for songs, ring tones, and videos Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key.
Media Help Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.
Media Help 2. Click the record icon. 3. Do any of the following: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click the pause icon. Click the stop icon. Note: When you stop recording a voice note, the voice note is automatically saved. Play a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file.
Media Help Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your device. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Change the Headset Music EQ field. 4. Press the key > Save. Rename, move, copy, or delete an audio file or a video file You can rename only media files that you added. 1.
Help Media About transferring and synchronizing media files You can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Media Help 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 19 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology.
Media Help Type Video File format • • • • • MP3 M4A OGG WMA WAV • • • • • • 3GP 3GP2 AVI ASF MP4 MOV • WMV Tips: Voice notes Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® smartphone. Resume playing an audio or video file Press the Mute key again.
Media Help Take a picture Press the Convenience key on the right side of your smartphone. Troubleshooting: Voice notes Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Media Help • • If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
Media Help Play a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. If the media controls don't appear at the bottom of the screen, touch the screen. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon.
Media Help • To rename the file, click Rename. Type a name for the file. Click Save. • To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste. • To delete the file, click Delete. View properties for a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Highlight a media file. key > Properties.
Help Media Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2.
Media Help Related information Turn on or turn off Bluetooth technology, 330 Turn on or turn off Bluetooth technology, 330 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3.
Media Help Troubleshooting: Ring tones Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
Media Help • If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption.
Help Media Related information My smartphone doesn't recognize my media card, 197 View the amount of memory used by media files 1. On the Home screen, click the Media icon. 2. Press the Menu key. 3. Click Memory Use. About compression Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos.
Help Media To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box. Back up device data to your media card To perform this task you must have a media card inserted in your BlackBerry® device, and mass storage mode must be turned off.
Ring tones, sounds, and alerts Help Ring tones, sounds, and alerts Getting started: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
Ring tones, sounds, and alerts Help Flashing LED color Description Amber The battery power level for your device is low, or your device is turned off and is charging. You cannot turn off the notification for the low battery power level. The notification for charging turns off when you turn on your device.
Ring tones, sounds, and alerts Help • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information Add a contact alert, 31 Add or delete a custom profile, 200 I can't change the number of times that my device rings, 66 Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2.
Ring tones, sounds, and alerts Help When a ring tone, reminder, or alert sounds, if available, press the key on the top of your BlackBerry® device. Related information Silence the alarm, 242 Flashing LED The LED on the top of your BlackBerry® device flashes different colors to indicate different statuses. Flashing LED color Description Green You are in a wireless coverage area. You can turn on or turn off this notification. Blue Your device is connected to a Bluetooth® enabled device.
Ring tones, sounds, and alerts Help 4. Press the key > Save. Personalization: Ring tones, sounds, and alerts Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
Ring tones, sounds, and alerts Help • Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save.
Browser Help Browser How to: Browser Browser basics Browsing web pages Visit a web page or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon. 2. In the field at the top of the page, type a web address or search terms. 3. Press the key on the keyboard.
Browser Help Open, close, or switch between tabs Do one of the following: • To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon. • To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab. • To switch between tabs, in the browser, press the key > Tabs. Click a tab. • To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Browser Help Return to the home page To perform this task, you must have a home page set on your BlackBerry® device. 1. On a webpage, press the 2. Click Home. key. Move back or forward a webpage 1. On a webpage, press the 2. Click Back or Forward. key. Close the browser 1. On a webpage, press the 2. Click Close. key. Refresh a webpage 1. On a webpage, press the 2. Click Refresh. key. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1.
Browser Help Download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads. 1. On a webpage, click the file that you want to download. 2. In the Save dialog box, click Yes. Copying and forwarding web addresses Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address.
Browser Help Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark for a web page 1. 2. 3. 4. On a web page, press the key > Add to Bookmarks. In the Title field, type a name for the bookmark.
Browser Help 4. Press the key > Move. 5. Click the new location. Add, rename, or delete a bookmark folder for web pages 1. 2. 3. 4. On the Home screen, click the Browser icon. Press the key > Bookmarks. Highlight a bookmark folder. Press the key. • To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key. • To delete a bookmark folder, click Delete Folder.
Browser Help Change the font size for text on web pages 1. 2. 3. 4. On the Home screen, click the Browser icon. Press the key > Options. In the Web Content section, change the Default Font Size field. Press the key > Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry® smartphone uses when you search the Internet using the search icon on the Home screen. 1. On the Home screen, click the Browser icon. 2.
Browser Help 4. Press the key > Save. Stop blocking pop-ups on web pages 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Block Popups check box. Receive a prompt before you close the browser or stream media from the Internet 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3.
Browser Help Turn off JavaScript support JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Enable JavaScript check box. 4. Press the key > Save.
Browser Help Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only.
Browser Help 5. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You can manually add or change a website that is associated with a certificate. 1.
Browser Help Option Description SMSC Hosts Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts Set which WAP gateways your device accepts browser push messages from.
Browser Help 4. Press the key > Save. Change the font size for text on web pages 1. 2. 3. 4. On the Home screen, click the Browser icon. Press the key > Options. In the Web Content section, change the Default Font Size field. Press the key > Save. Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry® device. Try completing the following actions: • • Close a tab that you don't need. Close other applications that don't need to be open.
Help Browser I can't play a song or video on a webpage Your BlackBerry® device might not support the size or file format of the song or video file.
Calendar Help Calendar Getting started: Calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network.
Help Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network.
Calendar Help If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.
Calendar Help • To send the meeting invitation to the participants that you invited, press the • To save an appointment, press the key > Save. key > Send. Related information Turn off your device, 340 Turn off your device, 340 Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application.
Calendar Help Related information Turn off your device, 340 Turn off your device, 340 Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept, Tentative, or Decline. 3. If you declined a delegated meeting invitation, do one of the following: • To decline the meeting, click Decline.
Calendar Help 1. 2. 3. 4. In a meeting, in the Accepted or Declined field, highlight a contact. Press the key. Click Invite Attendee, Change Attendee, or Remove Attendee. Press the key > Save. Forward a meeting invitation To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Calendar Help Conference call meetings, 223 Create a conference call meeting from your device To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. 1. In a meeting, select the Conference call check box. 2. Type the information for the conference call. 3. Press the key > Save.
Calendar Help 4. Press the key > Save. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields. • To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
Calendar Help Change how long your device stores calendar entries 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Change the Keep Appointments field. Press the key > Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions.
Calendar Help Personalization: Calendar Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields. • To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
Calendar Help Troubleshooting: Calendar I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.
Contacts Help Contacts Getting started: Contacts Add a contact • • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add to contacts. If necessary, add contact information. Press the key > Save.
Contacts Help In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Contacts Help 3. Press the key > Change Field Name. 4. To change the name of the field, place the cursor in the field. Press the the field. Press the key on the keyboard. 5. Type the information that you want to add to the custom field. 6. Press the key > Save. key > Change Field Name. Type a name for You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your computer.
Contacts Help • To start a new contact lookup, click Lookup. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue. Related information I can't attach a file to a text message, 105 Add a contact picture for caller ID 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen, click the Contacts icon. Highlight a contact.
Contacts Help Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1.
Contacts Help Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Contacts Help Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
Contacts Help View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Contact List (SYNC) field. Press the key > Save.
Contacts Help 2. 3. 4. 5. Press the key > Options. If necessary, click General Options. Change the Sort By field. Press the key > Save. Personalize: Contacts Add a contact picture for caller ID 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Press the key > Add Picture. Find, highlight, and click a picture. If necessary, move the crop box to the portion of the picture that you want to use. key > Crop & Save. Press the Press the key > Save.
Contacts Help Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1.
Help Contacts To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.
Clock Help Clock Getting started: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click Ok. 3.
Clock Help How to: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click Ok. 3.
Clock Help Change what appears on the screen when your device is charging 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the When Charging field. Press the key > Save. Turn on the alarm 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Set Alarm. Slide your finger to highlight On or Weekdays. Click OK. At the top of the Home screen, a clock indicator appears.
Clock Help Set options for bedside clock mode 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. In the Bedside Mode section, do any of the following: • To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED check box. • To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio check box.
Clock Help Personalization: Clock Change what appears on the screen when your device is charging 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the When Charging field. Press the key > Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3.
Help Clock 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time. • If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® device. To update the time zone data, press the key > Get Time Zone Updates.
Tasks and memos Help Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence.
Tasks and memos Help Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Select the Show Tasks check box. Press the key > Save.
Tasks and memos Help Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4.
Tasks and memos Help Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
Help Tasks and memos Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete check box. 5. Press the key > Save.
Typing Help Typing How to: Typing Type text using SureType technology To perform this task, you must be using your BlackBerry® device in portrait view. 1. Press the letter key once for each letter in a word. 2. Do any of the following: • To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard. • To select an item from the list that appears when you type and continue typing the same word, click the item.
Typing Help 6. Press the Menu key. 7. Click Paste. Hide the touch screen keyboard Your BlackBerry® device shows the touch screen keyboard when you tap a text field, and hides the keyboard when you tap the hide bar just above the keyboard. You can hide the keyboard manually to display more content on the screen. Tap the hide bar just above the keyboard. To show the keyboard again, click the Show Keyboard icon in the tool bar at the bottom of the screen.
Help Typing Change your typing style You can change how your BlackBerry® device recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. • To set your device to suggest word predictions as you type, change the Style field to Predictive.
Typing Help For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key. Type text using multi-tap To perform this task, you must be using your BlackBerry® device in portrait view. Do any of the following: • To type the first letter on a key, press the letter key once. • To type the second letter on a key, press the letter key twice. • To type the third letter on a key, press the letter key three times.
Typing Help Stop displaying contacts in the list that appears when you type 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Typing. For a keyboard, click Advanced Style Options. Clear the Names check box. Press the key > Save. Turn on key tones 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Keyboard. Select the Key Tone check box. Press the key > Save. Turn off trackpad sounds 1. 2. 3. 4.
Help Typing Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary.
Typing Help Add, change, or delete a word in the custom dictionary 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Custom Dictionary. • To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard. • To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on the keyboard. • To delete a word from the custom dictionary, highlight the word. Press the key > Delete.
Typing Help 7. In the Language field, change the language. 8. Press the key > Save. Change or delete a Word Substitution entry 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Word Substitution. Highlight a Word Substitution entry. Press the key. • To change the Word Substitution entry, click Edit. Change the entry. Press the • To delete the Word Substitution entry, click Delete. key > Save.
Typing Help Type an accented character Press and hold the letter key. Press the accented character that appears on the screen. Type a number in a text field Press the 123 key. Press the number key. Type a number in a number field Press a number key. You do not need to press the 123 key. Turn on NUM lock Press and hold the 123 key until the lock indicator appears on the key. To turn off NUM lock, press the 123 key again. Move the cursor to edit text Click the text.
Keyboard Help Keyboard How to: Keyboard Change the keyboard layout 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Keyboard. Change the Keyboard Layout field. Press the key > Save. Change the default keyboard for portrait view You can set your BlackBerry® device to use the reduced keyboard or full keyboard by default when you use your device in portrait view. 1. On the Home screen or in a folder, click the Options icon. 2.
Keyboard Help 2. Click Typing and Input > Keyboard. 3. Change the Key Rate field. 4. Press the key > Save. Turn on key tones 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Keyboard. Select the Key Tone check box. Press the key > Save. Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you have not done so, assign an application to the key.
Help Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, Word Substitution and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English. Change the language 1. On the Home screen or in a folder, click the Options icon. 2.
Language Help Delete a language You can delete languages that you do not use to increase the amount of space available. 1. On the Home screen or in a folder, click the Setup icon. 2. Click Languages > Manage Languages. 3. Select the languages you want to keep. 4. Click Update. Any languages that you do not select are deleted from your BlackBerry® device.
Screen display Help Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 269 Set options for backlighting 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3.
Help Screen display Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu. You can reorder application icons to change which icons appear first on the Home screen.
Screen display Help Add a message that appears when your device is locked 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Message on Lock Screen. Type the text that you want to appear on the screen when your device is locked. Press the key > Save. Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Touchscreen Sensitivity.
Screen display Help Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. In the Theme section, click a theme. Click Activate.
Screen display Help Add a message that appears when your device is locked 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Message on Lock Screen. Type the text that you want to appear on the screen when your device is locked. Press the key > Save. Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility.
Help Screen display Troubleshooting: Display My display changed Depending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes. No application opens when I press a Convenience key Try the following: • If you have not done so, assign an application to the key. • Verify that you did not delete the application that you assigned to the key.
Help GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. Getting started: GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services.
Help GPS technology 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services.
Help GPS technology 3. Change the GPS Data Source field. 4. Press the key > Save. Get your GPS location Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry® device must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Press the key > Refresh Location.
Help GPS technology I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. . If you are outdoors, move away from buildings and expose your device to open sky. If you are indoors, move close to a window. If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.
Compass Help Compass Getting started: Compass About the compass Depending on your wireless service provider, this feature might not be supported. You can only use the Compass application in portrait view. You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north.
Compass Help 3. Press the key > Select Location. The compass displays the direction of the destination. To clear the destination from the compass, press the key > Clear Destination. Calibrate the compass manually To make sure that the compass reading is accurate, you can calibrate the compass manually. 1. On the Home screen or in the Applications folder, click the Compass icon. 2. Press the key > Calibration. 3. Flip the BlackBerry® device until it vibrates.
Help Maps Maps How to: Maps Pan a map 1. On the Home screen, click the Maps icon. 2. On the screen, slide your finger in any direction. Zoom in to or out from a map 1. On the Home screen, click the Maps icon. 2. Do one of the following: • To zoom in, touch the screen with your finger and thumb and pinch them together. • To zoom to a point on a map, press the key > Zoom to Point. • To zoom out, touch the screen with your finger and thumb and pinch them apart. View a location on a map 1.
Maps Help View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location. 1. On the Home screen, click the Maps icon. 2. Press the key > Find Location. 3. In the Find a store, café, etc. field, type the point of interest information. 4. Press the key. 5. Press the key > View All on Map.
Maps Help 2. 3. 4. 5. Press the key > Favorites. Highlight a location. Press the key > Remove as Favorite. Click Yes. Get directions 1. On the Home screen, click the Maps icon. 2. Press the key > Get Directions. 3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location.
Maps Help Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Location Settings. Change the GPS Data Source field. Press the key > Save. Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key.
Maps Help Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options. 2. Click Global Map Options. 3. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. 4. Press the key > Save. Change the units of measure for maps 1. 2. 3. 4. On a map, press the key > Options. Click Global Map Options. Change the System of Measurement field.
Help Maps Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Help Applications Applications Getting started: Applications About downloading apps with BlackBerry App World With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device. If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com.
Applications Help About instant messaging applications You can download instant messaging applications for your BlackBerry® device from the BlackBerry App World™ storefront. By default, your BlackBerry device comes with BlackBerry® Messenger. You can use BBM™ to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature of BBM, you can share pictures, lists, appointments, and more.
Applications Help Related information Close an application so that it is not running in the background, 284 Close an application so that it is not running in the background To optimize the performance of your BlackBerry® device, try to close applications when you are finished with them. In an application, do one of the following actions: • Press the key > Close. • Press the key. If necessary, continue to press the key until the Home screen appears.
Applications Help Tips: Applications Tips: Finding apps Look in a folder on your Home screen Make all hidden apps visible on the Home screen Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. On the Home screen, press the key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.
Applications Help Receive only the first section of long email messages, and choose whether to download more On the Home screen, click the Messages icon. Press the Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key > Options > Message Display and Actions. key > Options.
Help • • Applications If you downloaded the application with the BlackBerry® Desktop Software, for more information about restoring applications, see the Help in the BlackBerry Desktop Software. If you downloaded the application from your wireless service provider or a third-party organization, for more information about restoring the application, contact your wireless service provider or the third-party organization.
Help BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue • your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the B
Help BlackBerry Device Software Update the BlackBerry Device Software from a web site If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
BlackBerry Device Software Help Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen, click the Options icon. Click Device > Software Updates. 2.
BlackBerry Device Software Help Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry® Device Software over the wireless network. Try the following actions: • • • • • Verify that your BlackBerry device is connected to a wireless network.
Help Manage Connections Manage Connections Mobile network Getting started: Mobile network Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/ devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1.
Manage Connections Help Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal.
Help Manage Connections How to: Mobile network Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/ devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1. On the Home screen or in a folder, click the Options icon. 2.
Help Manage Connections Roaming About roaming and international roaming In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
Help Manage Connections Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging are available. You can also set your device to turn off data services when roaming. For more information, contact your wireless service provider. 1.
Help Manage Connections Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
Manage Connections Help 5. Press the key > Move. 6. Click the new location. 7. Press the key > Close. Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network. 1. 2. 3. 4. On the Home screen, click the Manage Connections icon. Click Mobile Network Options. Change the Network Mode field. Press the Escape key.
Manage Connections Help Indicator Description You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.
Manage Connections Help Turn on or turn off a network connection, 292 I can't connect to a GSM or UMTS network Try the following actions: • Verify that your SIM card is inserted in your BlackBerry® smartphone correctly. • Verify that you are in a GSM® or UMTS® network area that is supported by your wireless service plan. • Verify that the network that you want to connect to appears in your preferred wireless network list. • On the Home screen, click the Manage Connections icon.
Help Manage Connections Getting started: Wi-Fi technology About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
Help Manage Connections Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/ devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions.
Manage Connections Help Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You are connected to a mobile network and you can access features such as email messaging and Internet browsing.
Help Manage Connections Related information I can't connect to a GSM or UMTS network, 300 I can't connect to a GSM or UMTS network, 300 Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Help Manage Connections Connect to a Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi. 3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networks only check box. 4. Click the Wi-Fi network that you want to connect to. 5. If the Wi-Fi network requires authentication, type a password for the network.
Manage Connections Help 4. Press the key. • To change options for the saved network, click Edit. Change the options. Click Save. • To move the saved network and change the order that your BlackBerry® device tries to connect to your saved networks, click Move. Click a new location. • To delete the saved network, click Delete. Related information Options for saved Wi-Fi networks, 306 Prevent your device from connecting to a saved Wi-Fi network 1. 2. 3. 4.
Manage Connections Help Option Description IP Address Type the IP address for your device. Subnet mask Type the subnet mask for the wireless access point that your device should connect to. Primary DNS Type the primary DNS that your device should connect to. Secondary DNS Type the secondary DNS that your device should connect to. Default gateway address Type the default gateway IP address that your device should connect to.
Manage Connections Help Option Description Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Token Set whether you use a hardware token to connect to the Wi-Fi network. Server subject If necessary, type the server subject name that your device should use to verify that it is connecting to the correct Wi-Fi network.
Manage Connections Help Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Networks and Connections > Wi-Fi Network. Press the key > Troubleshoot > Wi-Fi Diagnostics. Press the key > Email Report or PIN Report.
Manage Connections Help About using Wi-Fi with VPN and software tokens If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Manage Connections Help Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported. Try the following actions: • • • • • • • • • • • Verify that you've turned on the connection to the Wi-Fi network. Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect.
Help Manage Connections Manage Connections Mobile network Getting started: Mobile network Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/ devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1.
Manage Connections Help Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal.
Help Manage Connections 2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets after your device model. For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device.
Help Manage Connections For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS® network. Your device is designed to switch to an appropriate wireless network automatically when you travel. 1.
Help Manage Connections Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Manage Connections Help 6. Press the key > Close. Change the order of preferred networks To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
Manage Connections Help Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You are connected to a mobile network and you can access features such as email messaging and Internet browsing.
Manage Connections Help Related information Turn on or turn off a network connection, 292 Switch wireless networks manually, 295 Turn on or turn off data service or set roaming options, 20 Turn on or turn off a network connection, 292 Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry® smartphone. Possible solutions Try the following actions: • • • Verify that you're in a wireless coverage area.
Help Manage Connections Connect to a WLAN 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network. 3. If you want to connect to a public hotspot or to a WLAN that does not require authentication, select the Show Open networks only check box. 4. Click the WLAN that you want to connect to. 5. If the WLAN requires authentication, type a password for the WLAN. The name of the WLAN appears at the top of the Home screen.
Manage Connections Help Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the check box beside a connection type.
Manage Connections Help Indicator Description The connection to the mobile network is turned off. You are connected to a WLAN and you can access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection.
Help Manage Connections I can't connect to a Wi-Fi network, 311 I can't connect to the mobile network, 299 I can't connect to a Wi-Fi network, 311 I can't connect to a WLAN, 328 I can't connect to the mobile network, 318 I can't connect to the mobile network, 318 I can't connect to a WLAN, 328 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status.
Manage Connections Help Connect to a WLAN manually If you know the name of the WLAN that you want to connect to, you can manually connect to the WLAN. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network > Other Ways to Connect > Manually Connect to Network. 3. In the SSID field, type the name of the WLAN. 4. Click Next. 5.
Manage Connections Help 5. Press the key > Save. Options for saved WLANs Common options Option Description Name Type a display name for the WLAN. SSID Type the WLAN name. Security Type Set the security type that the WLAN supports. Band type Set the WLAN type. If you do not know the WLAN type, do not change this field. SSID broadcasted Set whether the WLAN broadcasts its SSID.
Manage Connections Help Option Description Passphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the WLAN. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type. Option Description Enterprise Sub-Type If necessary, set the enterprise security method for the WLAN. Username If necessary, type the user name that you use to connect to the WLAN. Password If necessary, type the password that you use to connect to the WLAN.
Manage Connections Help Set options for WLAN diagnostic reports If you set a default recipient, each time that you submit a WLAN diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > WLAN Network. 3. Press the key > Troubleshoot > WLAN Diagnostics. 4. Press the key > Options.
Manage Connections Help Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You are connected to a mobile network and you can access features such as email messaging and Internet browsing.
Manage Connections Help • • • • • • If the WLAN doesn't appear in the Set Up WLAN application, it might be hidden. If you know the WLAN name, try connecting to the WLAN manually. In the Set Up WLAN application, verify that the options for the WLAN are correct.
Bluetooth technology Help Bluetooth technology Getting started: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
Bluetooth technology Help • If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
Bluetooth technology Help When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen. Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth® technology, you may be prompted to turn on Bluetooth technology. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Bluetooth technology Help • To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same number appears in the dialog boxes on both paired devices. • To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.
Bluetooth technology Help Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Highlight a media file. 5. Press the key.
Bluetooth technology Help Make your BlackBerry device discoverable If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Set the Discoverable field to 2 Minutes. After two minutes, the Discoverable field switches to No automatically.
Bluetooth technology Help Option Description SIM Access If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit.
Bluetooth technology Help Change the pairing name for your BlackBerry device 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Press the key > Options. In the Device Name field, type a name for your BlackBerry® device. Press the key > Save. Turn off Bluetooth connection notification 1. 2. 3. 4. 5.
Bluetooth technology Help 2. 3. 4. 5. Click Bluetooth Connections. Press the key > Options. Select the Encryption check box. Press the key > Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3.
Bluetooth technology Help • • Verify that Bluetooth® technology is turned on. Verify that you've added Bluetooth enabled devices to the paired Bluetooth enabled devices list. Related information Turn on or turn off Bluetooth technology, 330 Pair with a Bluetooth enabled device, 330 I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth® enabled device, the passkey might already be defined.
Power and battery Help Power and battery Getting started: Power and battery About the battery You should only use the battery that Research In Motion specifies for use with your particular BlackBerry® device model. If you use any other battery, you might invalidate any warranty provided with your device and you might create a risk of fire or explosion. For more information, see the Safety and Product Information booklet for your device.
Power and battery Help Check the battery power level 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® device to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.
Help Set your device to turn on and turn off automatically, 340 Set options for backlighting, 264 Turn on or turn off a network connection, 292 Delete the original text from a reply message, 73 Change your ring tone, notifiers, or reminders, 18 342 Power and battery
Help Memory and media cards Memory and media cards How to: Memory and media cards About media cards Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the storage space that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your BlackBerry device, see the printed documentation that came with your device.
Help Memory and media cards View the amount of available storage space on your device 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. Related information The application memory on my device is low, 346 About compression Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data.
Memory and media cards Help To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box. Tips: Memory and media cards Tips: Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need.
Help Memory and media cards Change how long your device stores calendar entries, 226 Stop storing messages sent from your computer on your device, 86 Stop storing messages sent from your device on your computer, 86 Receive only the first section of long email messages, 79 Change the size of pictures that you take, 167 View the amount of available storage space on your device, 344 The application memory on my device is low, 346 Troubleshooting: Memory and media cards The application memory on my device is
Search Help Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® device. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Type your search terms. To stop a search, press the key twice.
Search Help Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. On the Home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.
Search Help Field Description Folder Change the folder that your device should search for messages in. Show Change the status of messages that your device should search for. Type Change the type of messages that your device should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the key. • To view more available search results, click Get More Results. • To add the message that you highlighted to your message inbox, click Add.
Search Help Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. On the Home screen, click the Contacts icon. Press the key > Lookup. Type part or all of a contact name. Press the key on the keyboard. key. Press the • To add a contact to your contact list, click Add to Contacts.
Search Help • • Verify that your BlackBerry® device has a strong connection to the wireless network. Verify that the correct language is set for voice enabled search.
SIM card Help SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. Getting started: SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device.
SIM card Help 4. Press the key > Save. Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider.
SIM card Help 4. Press the key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3.
Security Help Security Getting started: Security Set a device password If you forget your BlackBerry® device password, it can't be recovered. You can reset your password without knowing your current password by deleting all your device data. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Help Security If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. For a selected application, you can turn off this prompt for a specific location or resource.
Security Help • • • • • • Email, appointments, and attachments that you send or receive from a personal email account Contacts that you synchronize with a personal email account Text messages and PIN messages Messages that you send or receive using BlackBerry® Messenger Phone, browser, maps, and media application data except for call logs and browser cache Passwords stored in the password keeper How to: Security Security basics About the device password If you set a BlackBerry® device password, you'll b
Security Help Change the device password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your device You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® device password, you can also lock your device with a password.
Security Help 3. Type blackberry. 4. Click Wipe Data. If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from this account from being sent to your device, contact your wireless service provider to disassociate the account from your device. Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place.
Security Help Prevent password copying 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Password Keeper icon. Press the key > Options. Clear the Allow Clipboard Copy check box. Press the key > Save. Hide or show passwords in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. • To hide passwords in the Password Keeper, clear the Show Password checkbox.
Help Security When you lock your device, an open lock indicator appears at the top of the screen to indicate that your device is in the process of securing your data, which includes deleting a copy of the private key from the temporary device memory. A lock indicator appears at the top of the screen when your device has deleted the key.
Help Security Use a certificate to encrypt the encryption keys on your device To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you have encryption for data that is stored on your BlackBerry device turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device. 1.
Security Help • • • • • when you insert your device in a holster when you do not use your device for a specified period of time when you synchronize with your computer when you change the time or the time zone for your device when you lock your device Turn on memory cleaning 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. Select the Enable check box. key > Save.
Security Help Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator. The certificate authority signs the certificate to verify that it can be trusted.
Security Help 3. If necessary, type the credentials that you use to connect to your organization's network. To hide the screen for the certificate authority profile while the request is being processed, press the return to this screen, on the Home screen, click the Certificate Authority Profile icon. key > Hide. To Import a certificate or PGP key that is saved on your device 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a certificate or PGP® key. 3.
Security Help Property Description Certificate Type This field displays the certificate format. Your device supports X.509 and WTLS certificate formats. Public Key Type This field displays the standard to which the public key complies. Your device supports RSA®, DSA, Diffie-Hellman, and ECC keys. Subject This field displays information about the certificate subject. Issuer This field displays information about the certificate issuer.
Security Help 3. Highlight a certificate. 4. Press the key > Send via Email or Send via PIN. Delete a certificate 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Delete. View the certificate chain for a certificate 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate.
Security Help Indicator Description Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically. Check the revocation status of a certificate or certificate chain 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates.
Security Help Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Key Compromise A person who is not the key subject might have discovered the private key value. CA Compromise Someone might have revealed the private key of the certificate issuer. Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate.
Security Help 3. 4. 5. 6. Press the key > Fetch Certificates. Press the key > Options. Clear the Prompt for Label checkbox. Press the key > Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates.
Security Help PGP key basics Download a PGP key from an LDAP-enabled server If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP-enabled server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Press the key > Fetch PGP Keys. 4. Specify the search criteria. 5. Press the key > Search. 6. Click a PGP key. 7. Click Add PGP Key to Key Store.
Security Help View properties for a PGP key 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Click a PGP® key. Click View Subkey. PGP key properties Property Description Revocation Status This field displays the revocation status of the PGP® key at a specified date and time. Trust Status This field displays the trust status of the PGP key.
Security Help 3. Highlight a PGP® key. 4. Press the key > Delete. Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Clear Universal Cache.
Security Help Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP® key. 4. Press the key > Revoke > Yes. 5. Change the Reason field. 6. Click OK.
Security Help 6. Press the key > Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. key > Fetch PGP Keys. Press the Press the key > Options.
Security Help Connection options for LDAP-enabled servers and DSML-enabled servers Option Description Friendly Name Type a display name for the server. Server Name Type the network address of the server. Base Query Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net). Port Type the port number for your organization’s network. The default port number is 389. Authentication Type Specify whether you must log in to the server.
Security Help • • • • • • Certificates that you add from a message Root certificates that are included in the BlackBerry Desktop Software Personal PGP® keys (public and private key pairs) PGP public keys that you download from an LDAP-enabled server PGP public keys that you import from your device or a media card PGP public keys that you add from a message Change the key store password 1. On the Home screen or in a folder, click the Options icon. 2.
Security Help 4. Press the key > Save. Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. For security reasons, If you do not want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data. 1. On the Home screen or in a folder, click the Options icon. 2.
Security Help You can install multiple smart card drivers on your device, including drivers for microSD smart cards, but you can only authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer in mass storage mode, you must temporarily turn off two-factor authentication or select a different authentication option.
Security Help About smart password entry If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field.
Security Help If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. If necessary, change the User Authenticator field to Smart card. 4. Change the Authentication Certificate field. 5. Press the key > Save.
Security Help About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, you might have more than one VPN profile on your BlackBerry® device. For more information about VPN profiles, contact your administrator. Log in to a VPN • • Your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Help Security Change the PIN for a software token on your device 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Software Tokens. 3. Click a software token > Specify PIN. Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically after you restart your device, but you can also verify security software manually. 1.
Security Help Reset connection permissions for third-party applications 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Device > Application Management. Press the key > Edit Default Permissions. Press the key > Reset All Firewall Prompts. key > Apply Defaults to All. Press the About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet.
Security Help • To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify a protocol and, if necessary, the domain. 5. Press the key > Save. Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device.
Security Help Permission Description Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using Bluetooth® technology or the media manager tool of the BlackBerry® Desktop Software.
Security Help For full instructions, click the links under Related information at the bottom. Set a password On the Home screen or in a folder, click the Options icon. Click Security > Password. Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your device data Use the backup tool in the BlackBerry® Desktop Software to back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.
Help Security I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. • Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. • If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
Service books and diagnostic reports Help Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device. If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software.
Service books and diagnostic reports Help • To delete all diagnostic reports, click Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3.
Help Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network.
Synchronization Help 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 82 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Synchronization Help Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
Help Synchronization Organizer data isn't synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. • If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data.
Accessibility options Help Accessibility options Getting started: Accessibility About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1.
Accessibility options Help 2. Click Accessibility. • To use grayscale for the screen display, change the Color Contrast field to Greyscale. • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save.
Accessibility options Help TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.
Accessibility options Help "Call " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work phone number and a mobile phone number, you can say "Call work" to call the work phone number. "Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions.
Help Accessibility options Type text using the predictive input method When you are typing text, perform any of the following actions: • To select the highlighted suggestion and start typing a new word, press the Enter key. • To select the highlighted suggestion and continue typing the same word, click the word. • To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry® device recognizes what you type by selecting a typing style. 1.
Help Calculator Calculator Use the calculator If you are using your BlackBerry® device in landscape view, there are additional functions available for use. On the Home screen or in the Applications folder, click the Calculator icon. • If you are using your device in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3.
Glossary Help Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately.
Glossary Help DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates.
Glossary Help LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.
Glossary Help A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority.
Glossary Help Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 405
Help Legal notice Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc.
Help Legal notice DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE.
Legal notice Help or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.
Legal notice Help Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: • • • Redistributions of source code must retain t
Legal notice Help This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.
Glossary Help Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately.
Glossary Help DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates.
Glossary Help LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.
Glossary Help A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority.
Glossary Help Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WLAN wireless local area network WML Wireless Markup Language WTLS Wireless Transport Layer Security 415
Help Legal notice Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc.
Help Legal notice DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE.
Legal notice Help or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.
Legal notice Help THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Help Bluetooth conref fix Bluetooth® Bluetooth® Bluetooth Bluetooth 420 Legal notice
