BlackBerry Bold Series BlackBerry Bold 9900/9930 Smartphones User Guide Version: 6.1 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
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Contents Quick Help.......................................................................................................................................................................................................... Getting started: Your smartphone..................................................................................................................................................................... How to: Top 10..............................................................................
Attachments....................................................................................................................................................................................................... Security options for messages............................................................................................................................................................................ 106 109 Files and attachments....................................................................
Troubleshooting: Contacts................................................................................................................................................................................. 230 Clock................................................................................................................................................................................................................... Getting started: Clock................................................................
How to: GPS technology..................................................................................................................................................................................... Troubleshooting: GPS technology...................................................................................................................................................................... 260 261 Compass.............................................................................................
How to: Search................................................................................................................................................................................................... Tips: Search........................................................................................................................................................................................................ Troubleshooting: Search..................................................................
Quick Help User Guide Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone. Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts.
Quick Help User Guide Key Name Actions Name Actions Shift Capitalize letters. Symbol Open the symbol list. Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Keyboard Key Applications Get started with some of these great applications. Messages Send emails, PIN messages, and more. Text Messages Send text messages. Browser Browse websites. Media See saved pictures, play songs, and more.
Quick Help User Guide Set up wireless connections, such as a Bluetooth® connection. Help Find the user guide here or click Help in a menu.
User Guide Quick Help Add a shortcut to your Home screen or Favorites view You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps. Browse to a website, or highlight the item you want to create a shortcut for. • To add a shortcut on the Home screen, press the key > Add to Home Screen. • To add a shortcut to your Favorites view, press the key > Mark as Favorite.
Quick Help User Guide Change what happens when you type on the Home screen Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. On the Home screen, press the key > Options. • To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts. 2. Press the key > Save.
User Guide BlackBerry Internet Service and BlackBerry Enterprise Server Quick Help Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options. If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
User Guide Quick Help How to: Top 10 BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices. Set up an email address Search title: 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Quick Help User Guide About downloading apps with BlackBerry App World With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device. If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com.
User Guide Quick Help Transfer a file from your computer to your device using your device as a USB memory drive Search title: You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer. 1. Connect your device to your computer using a USB cable. 2.
Quick Help User Guide 2. Press the key > Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® device does not copy the SIM card contact.
Quick Help User Guide Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view. Search for an app On the Home screen, start typing the application name. Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click Device > Application Management.
Quick Help User Guide Tips: Updating your software Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Quick Help User Guide Use pop-up menus Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent views On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.
Quick Help User Guide Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone Delete the original text from a reply message On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts. When you are replying to a message, press the key > Delete Original Text. If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon.
Quick Help User Guide Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key > Options. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Quick Help User Guide Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Change your ring tone From the Home screen, press the Check your voice mail Press and hold 1. Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to. key. Press the key > Phone Ring Tones. Add an extension to a phone number Press the Alt key and X.
Quick Help User Guide Type a number in a number field Press a number key. You do not need to press the Alt key. Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock, press the Left Shift key or Right Shift key. Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger up or down. Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right.
Quick Help User Guide Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your device. Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
User Guide Quick Help 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related topics My display changed, 258 Add a shortcut to your Home screen or Favorites view You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the key > Add to Home Screen.
User Guide Quick Help • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related topics Add a contact alert, 26 Add a custom profile, 193 I can't change the number of times that my device rings, 64 Set up speed dial for a contact 1. 2. 3. 4. 5. From the Home screen, press the Send key. Press the key > View > Speed Dial List. In the Speed Dial Numbers list, click an unassigned key. Click a contact. If necessary, click a phone number for the contact.
Quick Help User Guide Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1.
User Guide Quick Help Related topics I can't check my voice mail, 63 Troubleshooting: Top 10 Save time and maximize your efficiency with these quick tips. I can't make or receive calls Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services.
User Guide • • • Quick Help If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you've selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your device is not blocking messages. For more information, contact your administrator.
Quick Help User Guide The screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you are not touching your device. To turn on the screen, click the trackpad or press a key.
User Guide Quick Help • If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit.
Tips and shortcuts User Guide Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.
Tips and shortcuts User Guide Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® device to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.
Tips and shortcuts User Guide Change your ring tone, notifiers, or reminders, 12 Tips: Finding apps Look in a folder on your Home screen Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.
Tips and shortcuts User Guide Receive only the first section of long email messages, and choose whether to download more On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key > Options.
Tips and shortcuts User Guide Related topics BlackBerry Device Software, 278 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Tips and shortcuts User Guide • Mark a message as opened. Highlight a message. Press the key > Mark Opened. • Mark all messages that are prior to a date as opened. Highlight a date field. Press the key > Mark Prior Opened. Identify an indicator • • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon.
Tips and shortcuts User Guide Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Tips and shortcuts User Guide Move to the next related message Press J Move to the previous related message Press K File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Tips and shortcuts User Guide Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift key or Right Shift key. Type a symbol Press the Symbol key. Type the letter that appears below the symbol. Type the alternate character on a key Press the Alt key and the character key.
Tips and shortcuts User Guide Play the previous song Press and hold the Volume Down key on the right side of your device. Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.
Tips and shortcuts User Guide Zoom out from a web page Press O Go to the start page Press G Return to the home page Press H Open the bookmark list Press K Add a bookmark Press A View a list of web pages that you have visited recently Press Y Refresh a web page Press R Find text on a web page Press F. To find the next instance of the text, press V. Open the browser options Press S Move around a web page Move up a screen Press the Shift key and the Space key.
Tips and shortcuts User Guide Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for an item on your BlackBerry® device Start typing on the Home screen. Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space.
User Guide Tips and shortcuts Change the language, 252 43
Phone User Guide Phone How to: Phone Phone basics Find your phone number Do one of the following: • To view your active phone number, from the Home screen, press the key. Your phone number appears at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, key. Click the phone number at the top of the screen.
Phone User Guide Related topics Change your ring tone, notifiers, or reminders, 12 I can't make or receive calls, 27 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current.
Phone User Guide Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press and hold the Alt key. Press the letter key. Switch applications during a call During a call, press the key > Switch Application. Note: If you switch to a different application and you want to end the call, press the key.
User Guide Phone Related topics About GPS technology, 259 Make an emergency call Do one of the following: • If your keyboard or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency number. Press the key. • If your device is locked, press the key > Emergency. Press the key. • If your keyboard is locked, press the key on the top of your device. Press the key. Type the emergency number. Press the key.
User Guide Phone Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save. Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ.
User Guide Phone Change how many times your device rings before the call goes to voice mail To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider. 1. Call your wireless service provider's voice mail system. 2. Listen to your options and follow the audible prompts.
User Guide Phone 3. Select the Enabled check box. 4. Press the key > Save. To turn off call waiting, clear the Enabled check box. About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider.
Phone User Guide To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Phone User Guide 3. Press the key > Enable FDN Mode. 4. Type your PIN2 code. 5. Press the key on the keyboard. To turn off fixed dialing, press the key > Disable FDN Mode. Related topics I can't make or receive calls, 27 Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the Send key. 2.
Phone User Guide 6. Press the key > Save. Note: When you determine the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Set options for dialing extensions 1. 2. 3. 4. 5. 6. From the Home screen, press the key. Press the key > Options > Smart Dialing. In the Number field, type the main phone number for an organization.
Phone User Guide 2. Type X and the access code. Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the 2. Click a contact. key > Split Call. To return to the conference call, press the key > Join Conference.
Phone User Guide Send a call log 1. 2. 3. 4. 5. From the Home screen, press the key. Highlight a call log. key > View > History. Press the Highlight a call log Press the key > Forward. Delete call logs 1. From the Home screen, press the key. 2. Do one of the following: • To delete a single call log, highlight a call log. • To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 3. Press the key > Delete.
User Guide Phone Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: • • • Your device uses a SIM card and your SIM card supports more than one phone number. Your wireless service provider has set up your device to support more than one phone number.
User Guide Phone 3. Select the Allow Outgoing Calls While Locked check box. 4. Press the key > Save. Sort phone numbers or contacts on the Phone screen 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, change the Phone List View field to Name.
Phone User Guide 3. Press the key > Save. Change how you answer calls with a headset If your BlackBerry® device is paired with a Bluetooth® enabled headset or you have a headset plugged into your device, you can set your device to answer calls automatically after 5 sec¾onds. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only).
Phone User Guide If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com. Turn on TTY support 1. 2. 3. 4. From the Home screen, press the Press the key > Options > TTY. Change the TTY field to On. Press the key > Save. key.
User Guide Phone Personalization: Phone Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3.
Phone User Guide 4. Press the key > Save. Related topics I can't check my voice mail, 63 Change how many times your device rings before the call goes to voice mail To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider. 1.
Phone User Guide 2. Press the 3. Press the key > Options > Call Barring. key > Change Password. Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the Send key. 2. Press the key > Options > FDN Phone List. • To add a contact, press the key > New. Type your PIN2 code. Press the number.
User Guide Phone • Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. • If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
User Guide Phone I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
Voice commands User Guide Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related topics I can't make calls using a voice command, 64 Available voice commands Voice command Description "Call " Say this voice command to make a call.
User Guide Voice commands Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Language. Change the Voice Dialing Language field. Press the key > Save.
User Guide Voice commands Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
User Guide Messages Messages Email Getting started: Email Set up an email address Search title: 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options.
Messages User Guide How to: Email Composing and sending email Send an email: 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. Press the key > Compose Email. In the To field, type an email address or a contact name. Type a message. Press the key > Send. Related topics Search for a contact in your organization's address book, 220 Personal distribution lists, 226 I can't send messages, 87 Resend a message: You cannot change a text message before you resend it. key.
Messages User Guide Save a draft of a message: When you are composing a message, press the key > Save Draft. Attach a file to an email: To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you are composing an email, press the key > Attach > File. • To attach a file that is saved on your BlackBerry device or media card, find and click the file.
Messages User Guide Stop a message from sending: You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. Email filters About email filters : You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer.
Messages User Guide Option Description specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent to Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;).
Messages User Guide 3. Highlight an email filter. 4. Press the key. • To change an email filter, click Edit. Change the options for the email filter. Press the • To prioritize an email filter, click Move. Click the new location. • To delete an email filter, click Delete. key > Save.
User Guide Messages Related topics Delete a message, 79 Empty the deleted items folder on your computer from your device: To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account.
Messages User Guide Viewing and replying to email About email account icons: Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon.
Messages User Guide Email options Add or change your signature: Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
Messages User Guide 3. 4. 5. 6. 7. If the Message Services field appears, set this field to the appropriate email account. Select the Use Out Of Office Reply check box. In the field that appears, type a reply. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off. key > Save. Press the To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.
Messages User Guide 2. 3. 4. 5. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Clear the Confirm External Image Download check box. key > Save. Press the Open a new message automatically when you remove your device from your holster: 1. 2. 3. 4. On the Home screen, click the Messages icon. key > Options > Message Display and Actions.
Messages User Guide • To save a text message, open a conversation and highlight a text message. Press the key > Save Message. Related topics View saved messages, 75 Delete a message: On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well.
User Guide Messages Hide messages from the Messages application : You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Inbox Management.
User Guide Messages If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.
User Guide Messages Related topics Stop storing messages sent from your computer on your device, 82 Hide filed email from the message inbox: 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Select the Hide Filed Messages check box. key > Save. Press the View filed messages: 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a folder. Set how long your device stores messages: 1. 2. 3. 4.
User Guide Messages Google Mail About Google Mail on your device: Depending on your wireless service plan and administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® device. Similar to the Google Mail web application that you can access using a browser on your computer, related messages are grouped into a single conversation.
Messages User Guide 4. Press the key > Move to Inbox. Report spam messages sent to your Google Mail account: When you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® device. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Report Spam. 4. If necessary, click Yes.
Messages User Guide View all your messages Press the key. Move around your message inbox Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key.
User Guide Messages Personalization: Email Change how you group email messages 1. On the Home screen, click the Messages icon. 2. Press the key > Display Style > Group by Subject or Single Messages. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2.
Messages User Guide 4. Press the key > Save. Your signature is added to your email after you send it. Troubleshooting: Email I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® device is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
User Guide • • Messages Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your device is not blocking messages. For more information, contact your administrator.
User Guide Messages HTML email messages don't appear correctly Try the following actions: • • • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. Try downloading external pictures. Press the key > Get Images. Try viewing your message in plain text. Press the key > Get Plain Text.
User Guide Messages I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Messages User Guide Composing and sending text messages Send a text message: The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code).
User Guide Messages • Appointment 3. Click a media file. Related topics I can't attach a file to a text message, 100 Attach a contact card to a message: Search title: You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue.
Messages User Guide Set whether pressing the Enter key sends text messages: You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging. 3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box. 4. Press the key > Save.
User Guide Messages Organizing and storing text messages Delete a message: On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well. • To delete a range of messages, highlight a message. Press and hold the Shift key.
User Guide Messages Save a media file from a text message: 1. 2. 3. 4. In a text message, open an attachment. Press the key. Click Save . Click Save. Save a contact card from a message: Search title: If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1. 2. 3. 4. In a message, highlight a contact card. Press the key > View Attachment. Press the key.
User Guide Messages Set a wireless network type for sending text messages: Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the SMS Text section, do one of the following: • To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet Switched.
User Guide Messages Turn on cell broadcasting: To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel. Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2.
Messages User Guide Tips: Text messages Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.
Messages User Guide Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K Personalization: Text messages Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2.
User Guide Messages Verify that your BlackBerry® device is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. I can't turn on cell broadcasting If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card doesn't support.
Messages User Guide When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message. Find your PIN Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information. • In a message, type mypin followed by a space. How to: PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network.
Messages User Guide • To change the message, click Edit. Change the message. Press the • To change the recipients, click Edit. Highlight a contact. Press the Press the key > Send. • To resend the message without changing it, click Resend. key > Send. key > Change Address. Click a new contact. Related topics I can't send messages, 87 Reply to or forward an email or PIN message: In a message, press the key. • To reply to a message, click Reply or Reply to All.
Messages User Guide Blind carbon copy a contact: You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc. Create a link for a PIN: You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Stop a message from sending: You can stop a message from sending only if a clock icon appears beside the message.
User Guide Messages Organizing and storing PIN messages Save a message: Saved messages aren't deleted even if your BlackBerry® device is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save. • To save a text message, open a conversation and highlight a text message. Press the key > Save Message.
Messages User Guide • To hide the new message indicator, clear the Display New Message Indicator check box. • To hide the unopened message indicator, change the Display Message Count field to None. 3. Press the key > Save. Turn off the prompt that appears before you delete a message: 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Clear the Confirm Delete check box. Press the key > Save.
Messages User Guide View draft and sent messages Press the Alt key and O. View voice mail messages Press the Alt key and V. View text messages Press the Alt key and S. View call logs Press the Alt key and P. View all your messages Press the key. Move around your message inbox Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key.
Messages User Guide 3. Click Open Attachment. 4. If necessary, on the Attachments screen, click an attachment. 5. If necessary, in the dialog box, select an option. Related topics I can't turn on cell broadcasting, 100 Save a file or an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1.
Messages User Guide Set font options for a file or an attachment 1. In a file or an attachment, press the 2. Change the font fields. 3. Press the key > Save. key > Options. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
User Guide Messages Tips: Attachments Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry® device. 1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the key > Retrieve.
Messages User Guide 4. Press the key > Save. Add a contact to your allowed sender list 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in a folder, click the Options icon. Click Security > Firewall. In the General section, if the Enable check box is not selected, select it. In the Block Incoming Messages section, select one or more message types. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box. Click Add. Press the key.
User Guide Messages To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact. Sign or encrypt a message: You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field.
Messages User Guide 4. Click Import Certificate. Related topics I can't open an attachment in an encrypted message, 115 Attachment indicators in S/MIME-protected messages: Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message: 1. In a message, highlight the certificate server indicator. 2.
Messages User Guide Indicator Description The sender’s certificate is expired. Encryption status indicators: Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted.
Messages User Guide 4. Press the key > Save.
User Guide Messages Turn off the prompt that appears before an S/MIME-protected message is truncated: 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > S/MIME. Change the Truncation Mode field to Send Anyway or More All and Send. key > Save. Press the To turn on the prompt again, change the Truncation Mode field to Prompt User. Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use: 1. 2. 3. 4.
User Guide Messages Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Messages User Guide Encrypt a PGP protected message with a pass phrase: By default, your BlackBerry® device uses your PGP® key to encrypt messages. 1. When composing a message, change the Encoding field to one that uses encryption. 2. Press the key > Options. 3. Change the Use Conventional Encryption field to Yes. 4. Press the key > Save. Using a secure method, let the recipient know what the pass phrase is. Attach a PGP key to a message: You can attach a PGP® key to email messages and PIN messages. 1.
Messages User Guide Add connection information for a certificate server from a message: 1. In a message, highlight the certificate server indicator. 2. Press the key > Import Server. View the PGP key used to sign or encrypt a message : 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > Display Sender's PGP Key or Display Encryption PGP Key.
User Guide Messages 2. Click Security > PGP. 3. Change the Default Key field. 4. Press the key > Save. Related topics Some signing and encryption options aren't available on my device, 115 Change options for downloading attachments in encrypted messages: 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3.
User Guide Messages Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3.
User Guide Messages I can't open an attachment in an encrypted message: You might not be able to open an attachment in an encrypted message for the following reasons: • • • • • The attachment information might not be available on the BlackBerry® Enterprise Server. Your administrator might have set options to prevent you from opening attachments in encrypted messages. You might have received the message from an email account that doesn't support attachments in encrypted messages.
Files and attachments User Guide Files and attachments How to: Files File basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them.
User Guide Files and attachments 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Search for a file that is saved on your device 1. On the Home screen, click the Media icon. 2. Press the key > Explore. 3. Navigate to the file. To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Files and attachments User Guide Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. On the Home screen or in a folder, click the Media icon or Files icon. Find and highlight a file. Press the key > Send. Click a message type.
Files and attachments User Guide Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a .pdf file, when the "Password protected document" message appears, press the key. 2. Press the key > Enter Password. 3. Type the password. 4. Press the key on the keyboard. 5.
Files and attachments User Guide • To change the column size for all spreadsheets, press the key > Save. the key > Options. Change the Column Width field. Press Set display options for a spreadsheet 1. In a spreadsheet, press the key > Options. • To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes. • To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes. 2. Press the key > Save. Move around pages in a multipage .
Files and attachments User Guide Tips: Files File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Click a worksheet.
User Guide Files and attachments 1. To download the content, click the skipped content bar. 2. Click More. A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • • • • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the key > More or More All.
User Guide Media Media Music Getting started: Music About transferring and synchronizing media files Search title: You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
User Guide Media Transfer your media files from your computer to your device using BlackBerry Desktop Software Search title: With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your device to your computer. 2.
Media User Guide To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off. Related topics Change the order of songs in a playlist, 131 Playlists Create a standard or an automatic playlist: You create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music.
User Guide Media 3. Highlight a playlist. 4. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK. • To delete the playlist, click Delete. Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. To decrease the volume, press the Volume Down key on the right side of your device. To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again.
User Guide Media • To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press the key > Paste. • To delete the file, click Delete. View properties for a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Highlight a media file. Press the key > Properties.
User Guide Media Transfer a file from your computer to your device using your device as a USB memory drive Search title: You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer. 1. Connect your device to your computer using a USB cable. 2.
Media User Guide • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen. 1.
Media User Guide Tips: Music Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® device. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your device. Play the previous song Press and hold the Volume Down key on the right side of your device.
User Guide Media Troubleshooting: Music Some features aren't available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
User Guide • Media If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption.
User Guide Media Transfer a file from your computer to your device using your device as a USB memory drive Search title: You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer. 1. Connect your device to your computer using a USB cable. 2.
User Guide • • • • • • Media To play a media file, click the icon. To pause a media file, click the icon. To stop a media file, click the icon. To move to the next media file, click the icon. To move to the previous media file or the beginning of the media file that is currently playing, click the icon. To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progress bar again.
User Guide Media 3. Click Storage. 4. Clear the Media Card Support check box. 5. Press the key > Save. About transferring and synchronizing media files Search title: You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
User Guide Media Transfer your media files from your computer to your device using BlackBerry Desktop Software Search title: With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your device to your computer. 2.
Media User Guide Supported audio and video file formats Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported. Type File format Audio • • • • • • • • AAC AMR FLAC MP3 M4A OGG WMA WAV Video • • • • • • • 3GP 3GP2 AVI ASF MP4 MOV WMV Tips: Podcasts Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Media User Guide Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly. Pictures Zoom in Press I Zoom out Press O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key.
User Guide Media I can't find podcasts Podcast content that's marked as explicit content doesn't appear in the Podcast application unless you have the Allow explicit podcasts option turned on. I can't save media files Your BlackBerry® device or media card might not have enough available storage to store media files. Try the following actions: • If you're trying to save a media file to your device, delete old data or messages from your device.
User Guide Media Videos Getting started: Videos About transferring and synchronizing media files Search title: You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
User Guide Media Transfer your media files from your computer to your device using BlackBerry Desktop Software Search title: With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your device to your computer. 2.
User Guide Media Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save.
User Guide Media Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® device. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Change the Close Media Player When Inactive field. Turn off media card support When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.
User Guide Media • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option. 3. If necessary, type a password. Your device appears as a drive on your computer. 4. Drag a file from a location on your computer to a folder on your device. To view the transferred file on your device, disconnect your device from your computer and find the file.
Media User Guide 5. Press the key. • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Supported audio and video file formats Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Media User Guide Play the next song Press and hold the Volume Up key on the right side of your device. Play the previous song Press and hold the Volume Down key on the right side of your device. Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.
User Guide Media Related topics Feature availability, 10 I can't save media files Your BlackBerry® device or media card might not have enough available storage to store media files. Try the following actions: • If you're trying to save a media file to your device, delete old data or messages from your device. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large.
User Guide Media Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Video camera Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon. 3. To pause recording, click the pause icon.
Media User Guide 4. Press the key > Save. Related topics View properties for a media file, 133 Change the location for storing videos that you take 1. 2. 3. 4. On the Home screen, click the Media icon > Video Camera icon. Press the key > Options. Change the Folder field. Press the key > Save. Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video. 1.
User Guide Media Transfer a file from your computer to your device using your device as a USB memory drive Search title: You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer. 1. Connect your device to your computer using a USB cable. 2.
Media User Guide Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Highlight a media file. 5. Press the key. • To send pictures or a video, click Send.
Media User Guide Tips: Video camera Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® device. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your device.
User Guide Media Troubleshooting: Video camera Some features aren't available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
User Guide • • Media If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
User Guide Media When you close the camera, the scene mode is saved. Change the size of pictures that you take The larger the picture is, the more storage space the picture requires. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. 3. Change the Image Size field. 4. Press the key > Save.
User Guide Media Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture immediately. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. • To change the review duration, change the Picture Review field to a time. • To set the picture to remain on the screen after you take it until you press the key, change the Picture Review field to Hold.
User Guide Media The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use the BlackBerry® Desktop Software to transfer files to and from your device.
Media User Guide Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes. 2. In the Do you want to receive the incoming data dialog box, click Yes. Your device stores each received file in the folder that matches each file's type.
Media User Guide Type File format • • • • • AVI ASF MP4 MOV WMV Tips: Camera Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® device. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your device.
Media User Guide Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your device. Troubleshooting: Camera Some features aren't available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan.
User Guide • Media In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. Related topics Delete a message, 79 Move, rename, or delete a file, 124 I can't open media files Try one of the following: • • • If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from your computer.
Media User Guide 2. Press the key > Save Image > Save. About transferring and synchronizing media files Search title: You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Media User Guide 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related topics Transfer a file from your computer to your device using your device as a USB memory drive, 14 How to: Pictures Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad.
User Guide Media Change your slide show options 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. • To change the number of seconds between slides in a slide show, change the Slide Show Interval field. • To change the type of slide transition used, change the Slide Show Transition field. 3. Press the key > Save. View pictures in list view or thumbnail view 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3.
User Guide Media Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures in other folders, they will no longer appear in the Camera Pictures folder. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click the Camera Pictures folder.
User Guide Media 3. If necessary, type a password. Your device appears as a drive on your computer. 4. Drag a file from a location on your computer to a folder on your device. To view the transferred file on your device, disconnect your device from your computer and find the file.
Media User Guide • To send pictures or a video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Supported audio and video file formats Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Media User Guide Play the previous song Press and hold the Volume Down key on the right side of your device. Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.
User Guide Media I receive an error message after I rotate a picture Every time you rotate a picture, your BlackBerry® device automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.
User Guide Media Voice notes How to: Voice notes Record a voice note 1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon. 2. Click the record icon. 3. Do any of the following: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click the pause icon. Click the stop icon. Note: When you stop recording a voice note, the voice note is automatically saved. Play a media file 1. 2. 3. 4. 5.
User Guide Media Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Audio Boost check box. 4. Read the warning on the screen and if you want to proceed, click Yes. 5. Press the key > Save.
User Guide Media Transfer a file from your computer to your device using your device as a USB memory drive Search title: You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer. 1. Connect your device to your computer using a USB cable. 2.
Media User Guide Send a media file You can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® smartphones, and YouTube® for BlackBerry smartphones. You can select and send multiple picture files at one time. You can only send media files that you have added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Highlight a media file. 5. Press the key. • To send pictures or a video, click Send.
Media User Guide Tips: Voice notes Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry® device. Resume playing an audio or video file Press the Mute key again. Play the next song Press and hold the Volume Up key on the right side of your device.
User Guide Media Troubleshooting: Voice notes Some features aren't available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
User Guide • Media If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption.
User Guide Media Play a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. If the media controls don't appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon.
Media User Guide 5. Press the key > Save. About transferring and synchronizing media files Search title: You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
Media User Guide 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related topics Transfer a file from your computer to your device using your device as a USB memory drive, 14 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology.
Media User Guide Type Video File format • • • OGG WMA WAV • • • • • • • 3GP 3GP2 AVI ASF MP4 MOV WMV Troubleshooting: Ring tones Some features aren't available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
User Guide Media Related topics Delete a message, 79 Move, rename, or delete a file, 124 I can't open media files Try one of the following: • • • If you're trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from your computer. If you're trying to open a media file on your computer using your device as a USB drive, verify that you have closed the media transfer options in the BlackBerry® Desktop Software.
User Guide Media Media storage How to: Memory and media cards Supported media cards Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or on your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3.
User Guide Media If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device. Turn on encryption To encrypt data on your BlackBerry® device, you must have set a password for your device.
User Guide Media If you have backed up your BlackBerry® device data to your media card, you should be able to restore the data to your device. 1. On the Home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue. 3. In the Password field, enter the password you set when you backed up your device data. 4. Click Enter.
Ring tones, sounds, and alerts User Guide Ring tones, sounds, and alerts Getting started: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
User Guide Ring tones, sounds, and alerts Related topics Turn off Bluetooth connection notification, 305 Turn on flashing LED notification for wireless coverage, 256 How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content.
Ring tones, sounds, and alerts User Guide Add a custom profile You can create additional profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. In the Name field, type a name for the profile. 4. Click the item that you want to change. 5. Change the ring tone, notifier, or reminder information. 6. Press the key > Save. To delete a custom profile, highlight the profile. Press the key > Delete.
Ring tones, sounds, and alerts User Guide Flashing LED The LED on the top of your BlackBerry® device flashes different colors to indicate different statuses. Flashing LED color Description Green You are in a wireless coverage area. You can turn on or turn off this notification. Blue Your device is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED.
Ring tones, sounds, and alerts User Guide Personalization: Ring tones, sounds, and alerts Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
User Guide Ring tones, sounds, and alerts • To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save.
Browser User Guide Browser How to: Browser Browser basics Browsing web pages Visit a web page or search the Internet: Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon. 2. In the field at the top of the page, type a web address or search terms. 3. Press the key on the keyboard. key > Stop.
Browser User Guide • To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon. Move back or forward a web page: 1. On a web page, press the Menu key. 2. Click Back or Forward. Refresh a web page: 1. On a web page, press the Menu key. 2. Click Refresh. Search for text in a message, in a file, or on a webpage: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1.
Browser User Guide Copy an address for a web page, link, or picture: Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key > Paste. Send a web address: 1. On the Home screen, click the Browser icon.
Browser User Guide Add a bookmark for a web page 1. 2. 3. 4. On a web page, press the key > Add to Bookmarks. In the Title field, type a name for the bookmark. In the Folder field, click the folder that you want the bookmark to appear in. Click Add. If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online. Change or delete a bookmark for a web page 1. 2. 3. 4. On the Home screen, click the Browser icon.
User Guide Browser • To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key. • To delete a bookmark folder, click Delete Folder. RSS feeds For more information about using RSS feeds on your BlackBerry® device, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help.
User Guide Browser Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. From the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, change the Default text encoding field. 4. Press the key > Save. Stop loading images or playing embedded media files on web pages 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3.
Browser User Guide 4. Press the key > Save. Turn off JavaScript support JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Enable JavaScript check box. 4. Press the key > Save.
Browser User Guide Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only.
Browser User Guide 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You can manually add or change a website that is associated with a certificate. 1.
Browser User Guide Option Description SMSC Hosts Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts Set which WAP gateways your device accepts browser push messages from.
Browser User Guide Zoom in to a web page Press I Zoom out from a web page Press O Go to the start page Press G Return to the home page Press H Open the bookmark list Press K Add a bookmark Press A View a list of web pages that you have visited recently Press Y Refresh a web page Press R Find text on a web page Press F. To find the next instance of the text, press V. Open the browser options Press S Move around a web page Move up a screen Press the Shift key and the Space key.
User Guide Browser Troubleshooting: Browser No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file.
Calendar User Guide Calendar Getting started: Calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network.
User Guide Calendar How to: Calendar Synchronizing calendar About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Calendar User Guide Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
Calendar User Guide Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications. 1. 2. 3. 4. 5. On the Home screen, click the Calendar icon. Press the key > New Alarm.
Calendar User Guide Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept, Tentative, or Decline. 3. If you declined a delegated meeting invitation, do one of the following: • To decline the meeting, click Decline.
Calendar User Guide 3. Click Invite Attendee, Change Attendee, or Remove Attendee. 4. Press the key > Save. Forward a meeting invitation To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.
Calendar User Guide Create a conference call meeting from your device To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. 1. In a meeting, select the Conference call check box. 2. Type the information for the conference call. 3. Press the key > Save.
User Guide 2. Press the key > Options > Conference Calling. 3. Type your conference call information. 4. Press the key > Save. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields.
Calendar User Guide 4. Press the key > Save. Change how long your device stores calendar entries 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Change the Keep Appointments field. Press the key > Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon.
User Guide Calendar Personalization: Calendar Troubleshooting: Calendar I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.
User Guide • Calendar If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your device waits before dialing an extension. From the Home screen, press the key. Press the key > Options > Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call with the Join Now option again.
User Guide Contacts Contacts Getting started: Contacts Add a contact • • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add to contacts. If necessary, add contact information. Press the key > Save.
Contacts User Guide In rare cases, if your device doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization or wireless email reconciliation isn't available on your device or if you turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Contacts User Guide • To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add to contacts. If necessary, add contact information. Press the key > Save. Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color.
Contacts User Guide 3. Type part or all of a contact name. 4. Press the key on the keyboard. 5. Press the key. • To add a contact to your contact list, click Add to Contacts. • To add all the contacts, click Add All to Contacts. • To view information for a contact, click View. • To delete a contact from the contact lookup results, click Delete. • To delete the contact lookup results, click Delete Lookup. • To start a new contact lookup, click Lookup.
Contacts User Guide 5. Press the key > Save. Related topics My contact pictures keep changing, 230 About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo.
Contacts User Guide The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.
User Guide Contacts About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
User Guide Contacts • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key > Save Group. • To delete a personal distribution list, click Delete Group > Delete. Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.
User Guide Contacts Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. 3. Change the Global Name Display field. 4. Press the key > Save. View the number of contacts stored on your device 1. On the Home screen, click the Contacts icon. 2. Press the key > Options. 3. Click a contact list.
Contacts User Guide Change or delete a contact picture 1. 2. 3. 4. On the Home screen, click the Contacts icon. Highlight a contact. key > Edit. Press the Highlight the contact picture. • To change the contact picture, press the Picture. • To delete the contact picture, press the 5. Press the key > Replace Picture. Highlight a picture. Press the key > Select > Delete Picture. key > Save.
Contacts User Guide To delete a category, highlight the category. Press the key > Delete. Troubleshooting: Contacts Contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
User Guide Clock Clock Getting started: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click Ok. 3.
User Guide Clock How to: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click Ok. 3.
Clock User Guide Change what appears on the screen when your device is charging 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. key > Options. Press the Change the When Charging field. key > Save. Press the Turn on the alarm 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Set Alarm. On the trackpad, slide your finger up or down to highlight On or Weekdays. Click the trackpad.
User Guide Clock Set options for bedside clock mode 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. In the Bedside Mode section, do any of the following: • To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED check box.
User Guide Clock Personalization: Clock Change what appears on the screen when your device is charging 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the When Charging field. Press the key > Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3.
User Guide Clock 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time. • If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® device. To update the time zone data, press the key > Get Time Zone Updates.
Tasks and memos User Guide Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence.
User Guide Tasks and memos Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon. key > Options > Calendar Display and Actions. Press the Select the Show Tasks check box. key > Save.
User Guide Tasks and memos Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4.
Tasks and memos User Guide Related topics Synchronize organizer data over the wireless network, 209 Some characters in calendar entries do not appear correctly after synchronization, 218 Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.
Tasks and memos User Guide To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete check box.
Typing User Guide Typing Getting started: Typing About typing input methods The typing input method that you use determines how you type. The language that you are typing in determines the typing input methods that are available. If you are typing in a language that has multiple typing input methods, you can switch between typing input methods when you are typing. When you are typing in certain fields such as password fields, your device might automatically switch your typing input method.
Typing User Guide Type an accent or special character Press and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the accented or special character appears. Clear text from a field In a field that you typed text into, press the key > Clear Field.
User Guide Typing Type text using multi-tap Do any of the following: • To type the first letter on a key, press the letter key once. • To type the second letter on a key, press the letter key twice. Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.
User Guide Typing To turn on trackpad sounds again, select the Audible Roll check box. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Trackpad Sensitivity. 3. Change the Horizontal Sensitivity field and Vertical Sensitivity field. 4. Press the key > Save. Set the cursor speed 1. 2. 3. 4.
User Guide Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.
Typing User Guide Word Substitution About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key. Your BlackBerry® device has built-in Word Substitution entries that correct common mistakes. For example, Word Substitution changes hte to the.
Typing User Guide Turn off Word Substitution 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Typing. For a keyboard, click Advanced Style Options. Clear the Spelling check box. key > Save. Press the Tips: Typing Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.
Typing User Guide Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad. Troubleshooting: Typing I cannot check spelling You can check only the spelling of text that you type.
User Guide Keyboard Keyboard How to: Keyboard Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Convenience Keys. 3. Change the Convenience Key Opens field. 4. Press the key > Save. Change the default currency symbol 1. 2. 3. 4.
User Guide Keyboard 3. Change the Horizontal Sensitivity field and Vertical Sensitivity field. 4. Press the key > Save. Turn off trackpad sounds 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Trackpad Sensitivity. Clear the Audible Roll check box. Press the key > Save. To turn on trackpad sounds again, select the Audible Roll check box.
User Guide Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, Word Substitution and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English. Change the language 1. On the Home screen or in a folder, click the Options icon. 2.
User Guide Language Troubleshooting: Language Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display language on my device You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device.
User Guide Screen display Screen display How to: Screen display Use a picture as your device wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related topics My display changed, 258 Set options for backlighting 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3.
User Guide Screen display Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All from the Home screen menu. You can reorder application icons to change which icons appear first on the Home screen.
User Guide Screen display 3. Type the text that you want to appear on the screen when your device is locked. 4. Press the key > Save. Turn on flashing LED notification for wireless coverage 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Select the LED Coverage Indicator check box. Press the key > Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
User Guide Screen display Personalize: Screen display Change the display font 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Change the font fields. Press the key > Save. Related topics Use grayscale or reverse contrast for the screen display, 256 Screen display, 254 Use a picture as your device wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper.
User Guide Screen display Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. In the Theme section, click a theme.
User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. Getting started: GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services.
User Guide GPS technology 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services.
User Guide GPS technology 3. Change the GPS Data Source field. 4. Press the key > Save. Get your GPS location Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry® device must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Press the key > Refresh Location.
User Guide GPS technology I cannot use GPS technology Try performing the following actions: • If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. • If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
Compass User Guide Compass Getting started: Compass About the compass Depending on your wireless service provider, this feature might not be supported. . You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true north.
Compass User Guide 3. Press the key > Select Location. The compass displays the direction of the destination. To clear the destination from the compass, press the key > Clear Destination. Calibrate the compass manually To make sure that the compass reading is accurate, you can calibrate the compass manually. 1. On the Home screen or in the Applications folder, click the Compass icon. 2. Press the key > Calibration. 3. Flip the BlackBerry® device until it vibrates.
User Guide Maps Maps How to: Maps View a location on a map 1. On the Home screen, click the Maps icon. 2. Press the key > Find Location. • To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest. • To view a new location, in the Find an address field, type an address. Highlight the location. • To view a location for a contact, in the Find a store, café, etc.
Maps User Guide View contact information for a point of interest Points of interest are displayed on maps as location markers. 1. On the Home screen, click the Maps icon. 2. Press the key > Find Location. 3. In the Find a store, café, etc. field, type information for a point of interest. 4. Highlight the location. 5. Press the key > Display Details. Get directions 1. On the Home screen, click the Maps icon. 2. Press the key > Get Directions. 3.
User Guide Maps Send a location You can send a location as a message, for example, in an email or instant message. The message that you send includes a link to the location so that the recipient can view the location on a map. 1. Do one of the following: • To send a location you are viewing on a map, press the key. • To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location. 3. Click a message type.
Maps User Guide 2. Press the key > Options. 3. Change the Backlight Timeout When Battery Level field. 4. Press the key > Save. Related topics Set options for backlighting, 254 Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Location Settings.
Maps User Guide Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options. 2. Click Global Map Options. 3. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. 4. Press the key > Save.
Maps User Guide Troubleshooting: Maps Some features aren't available on my device The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
User Guide BlackBerry Internet Service and BlackBerry Enterprise Server Maps Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options. If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
User Guide Applications Applications Getting started: Applications About downloading apps with BlackBerry App World With BlackBerry App World, you can search for and download games, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your device. If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com.
Applications User Guide About instant messaging applications You can download instant messaging applications for your BlackBerry® device from the BlackBerry App World™ storefront. By default, your BlackBerry device comes with BlackBerry® Messenger. You can use BBM™ to chat with people who have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture.
Applications User Guide Related topics Close an application so that it is not running in the background, 274 Close an application so that it is not running in the background To optimize the performance of your BlackBerry® device, try to close applications when you are finished with them. In an application, do one of the following actions: • Press the key > Close. • Press the key. If necessary, continue to press the key until the Home screen appears.
Applications User Guide Tips: Applications Tips: Finding apps Look in a folder on your Home screen Some apps are located in folders on your Home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All. To unhide the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.
Applications User Guide Receive only the first section of long email messages, and choose whether to download more On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB. Only microSD media cards are supported. Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key > Options.
Applications User Guide • If you downloaded the application from the BlackBerry App World™ storefront, on the Home screen, click the BlackBerry App World icon. Press the • • key > Help. If you downloaded the application with the BlackBerry® Desktop Software, for more information about restoring applications, see the Help in the BlackBerry Desktop Software.
User Guide BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue • your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using
User Guide BlackBerry Device Software Update the BlackBerry Device Software from a web site If your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry® Device Software updates that have been approved for use in your organization. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
User Guide BlackBerry Device Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen, click the Options icon.
User Guide • • • BlackBerry Device Software Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless service provider. Try to update your BlackBerry Device Software over the wireless network at a later time.
Manage Connections User Guide Manage Connections Mobile network Getting started: Mobile network Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/ devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1.
Manage Connections User Guide Indicator Description Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.
Manage Connections User Guide Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal.
User Guide Manage Connections I cannot connect to the mobile network, 288 I cannot connect to a Wi-Fi network, 298 I cannot connect to a WLAN, 323 I cannot connect to the mobile network, 314 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status.
User Guide Manage Connections 2. Click Mobile Network Options. 3. Do one of the following: • To turn on or turn off data service, change the Data Services field. • To turn on or turn off data service when roaming, change the While Roaming field. • To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt. 4. Press the key > Close.
User Guide 2. 3. 4. 5. 6. Manage Connections Click Mobile Network Options. Press the key > My Preferred Network List. Highlight a wireless network. key > Delete. Press the Press the key > Close. Change the order of preferred networks : To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported.
User Guide Manage Connections Troubleshooting: Mobile network I cannot connect to the mobile network Try the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly. • If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
User Guide Manage Connections Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online and log in manually.
Manage Connections User Guide For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
Manage Connections User Guide • To turn on the network connections that were turned on previously, click Restore Connections. Related topics I cannot connect to the mobile network, 288 I cannot connect to a Wi-Fi network, 298 I cannot connect to a WLAN, 323 I cannot connect to the mobile network, 314 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status.
Manage Connections User Guide Indicator Description You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi® network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection.
User Guide Manage Connections Connect to a Wi-Fi network About connecting to a Wi-Fi network: With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive email messages, and so on.
Manage Connections User Guide 6. Click Save and Connect. Related topics Options for saved Wi-Fi networks, 294 I cannot connect to a Wi-Fi network, 298 Saved Wi-Fi networks Change, move, or delete a saved Wi-Fi network: 1. 2. 3. 4. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks. Highlight a saved Wi-Fi® network. Press the key. • To change options for the saved network, click Edit.
Manage Connections User Guide Option Description SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain IP address and DNS Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi network. Allow inter-access point handover Set whether your device remains connected to the Wi-Fi network when you move between wireless access points.
Manage Connections User Guide Option Description CA certificate Set the root certificate that your device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate Set the authentication certificate that your device should use to connect to the Wi-Fi network. Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Token Set whether you use a hardware token to connect to the Wi-Fi network.
Manage Connections User Guide Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report: 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Networks and Connections > Wi-Fi Network. key > Troubleshoot > Wi-Fi Diagnostics. Press the Press the key > Email Report or PIN Report.
User Guide Manage Connections Troubleshooting: Wi-Fi technology I cannot connect to a Wi-Fi network Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported. Try the following actions: • Verify that you have turned on the connection to the Wi-Fi network. • Verify that you are in a Wi-Fi coverage area. • Verify that the time on your device is synchronized with the network time. • If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden.
User Guide Manage Connections After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Manage Connections User Guide 4. Press the key > Connect. 5. If necessary, verify that the same number appears in the dialog box for both paired devices. To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.
Manage Connections User Guide • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. • If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
Manage Connections User Guide 4. Press the key > Transfer Contacts. Related topics I cannot share contacts with a paired Bluetooth enabled device, 306 I cannot share contacts with a paired Bluetooth enabled device, 306 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen. 1. In the dialog box that appears on your device, click Yes.
Manage Connections User Guide 2. Click Bluetooth Connections. 3. Highlight a paired Bluetooth® enabled device. 4. Press the key > Delete Device. Make your BlackBerry device discoverable If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Connections. 3. Set the Discoverable field to 2 Minutes.
Manage Connections User Guide Option Description SIM Access If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit.
User Guide Manage Connections 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the key > Save. Turn off Bluetooth connection notification: 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. key > Options. Press the Clear the LED Connection Indicator check box. Press the key > Save.
User Guide Manage Connections 4. Clear the Connect on Power Up check box. 5. Press the key > Save. Troubleshooting: Bluetooth technology I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for field, try typing 0000.
User Guide • Manage Connections Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Manage Connections User Guide Manage Connections Mobile network Getting started: Mobile network Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/ devices to see feature specifications for your device model. The types of networks listed do not reflect network connections, only the ability of your device model to connect to those networks. 1.
Manage Connections User Guide Indicator Description Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.
Manage Connections User Guide Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal.
User Guide Manage Connections I cannot connect to a WLAN, 323 I cannot connect to the mobile network, 314 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status.
User Guide Manage Connections • To turn on or turn off data service, change the Data Services field. • To turn on or turn off data service when roaming, change the While Roaming field. • To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt. 4. Press the key > Close.
User Guide Manage Connections 4. Highlight a wireless network. 5. Press the key > Delete. 6. Press the key > Close. Change the order of preferred networks : To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order that they appear in the preferred network list. 1.
User Guide Manage Connections Troubleshooting: Mobile network I cannot connect to the mobile network Try the following actions: • If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly. • If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly.
User Guide Manage Connections When you connect to a WLAN, your device saves the connection information so that the next time that you are within range of that WLAN, your device connects to it automatically. Connect to a WLAN 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network. 3.
Manage Connections User Guide Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal.
Manage Connections User Guide I cannot connect to a WLAN, 323 I cannot connect to the mobile network, 314 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. How to: WLAN Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.
Manage Connections User Guide Indicator Description You are connected to a WLAN and you can access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your WLAN connection is turned on, but you are not connected to a WLAN, or you are connected to a WLAN, but you cannot access BlackBerry services such as email messaging and Internet browsing over the WLAN connection. Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device.
User Guide Manage Connections When you connect to a WLAN, your device saves the connection information so that the next time that you are within range of that WLAN, your device connects to it automatically. Connect to a WLAN: 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network. 3.
Manage Connections User Guide 4. Press the key > Disable. Turn on the prompt that appears for hotspots: By default, your BlackBerry® prompts you if you are within range of a saved WLAN that appears to be a hotspot. If you turn off these prompts, you can turn them on again. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up WLAN Network. 3. Press the key > Options. 4.
Manage Connections User Guide Option Description WEP key Type the WEP key for the WLAN in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the WLAN. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type.
Manage Connections User Guide About connecting to a WLAN for UMA: Depending on your wireless service provider, you might be able to make calls, send and receive email, PIN, SMS text, and MMS messages, and visit web pages using UMA. Your device must be connected to a WLAN to use UMA. For more information, contact your wireless service provider. You can connect to a WLAN without saving the connection information, or you can save the connection information in a WLAN profile.
Manage Connections User Guide Permission Description Phone Set whether third-party applications can make calls or access call logs. Location Data Set whether third-party applications can use your GPS location information. Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.
User Guide Manage Connections Bluetooth technology Getting started: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
User Guide Manage Connections Related topics Turn on Bluetooth technology, 299 I cannot pair with a Bluetooth enabled device, 29 Turn on Bluetooth technology, 299 I cannot pair with a Bluetooth enabled device, 29 Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device.
User Guide Manage Connections Turn on Bluetooth technology 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Select the Bluetooth check box. To turn off Bluetooth® technology, clear the Bluetooth check box. Pair with a Bluetooth enabled device You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it.
Manage Connections User Guide I cannot pair with a Bluetooth enabled device, 29 Turn on Bluetooth technology, 299 I cannot pair with a Bluetooth enabled device, 29 Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth® technology. During a call, press the key > Activate . Related topics Turn on Bluetooth technology, 299 Turn on Bluetooth technology, 299 Share contacts with a paired Bluetooth enabled car kit 1. 2. 3. 4.
Manage Connections User Guide • To send a picture or video, click Send. Click a message type or an application. • To send an audio file, click the send option for a message type. 6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections.
Manage Connections User Guide Option Description Data Transfer This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media files. Desktop Connectivity This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you can synchronize your organizer data.
User Guide Manage Connections 3. Press the key > Options. 4. Change the Contacts Transfer field. 5. Press the key > Save. To allow your device to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer field to All. Restrict outgoing calls: 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Press the key > Options.
User Guide Manage Connections 3. Press the key > MAP Options. 4. Select the check box beside one or more message types. Encrypt data that you send or receive using Bluetooth technology: To perform this task, the paired Bluetooth® enabled device must support data encryption. 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. key > Options. Press the Select the Encryption check box.
User Guide Manage Connections • If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen.
User Guide Power and battery Power and battery Getting started: Power and battery About the battery You should only use the battery that Research In Motion specifies for use with your particular BlackBerry® device model. If you use any other battery, you might invalidate any warranty provided with your device and you might create a risk of fire or explosion. For more information, see the Safety and Product Information booklet for your device.
Power and battery User Guide Check the battery power level 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® device to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.
User Guide Power and battery Set options for backlighting, 254 Turn on or turn off a network connection, 283 Delete the original text from a reply message, 70 Change your ring tone, notifiers, or reminders, 12 335
User Guide Memory and media cards Memory and media cards How to: Memory and media cards About media cards Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the storage space that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your BlackBerry device, see the printed documentation that came with your device.
User Guide Memory and media cards View the amount of available storage space on your device 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. About compression Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on.
Memory and media cards User Guide Back up device data to your media card To perform this task you must have a media card inserted in your BlackBerry® device, and mass storage mode must be turned off. If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator.
Memory and media cards User Guide Delete unneeded files Delete browsing history and clear the cache On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Reduce the amount of time that your device stores email messages and calendar entries On the Home screen, click the Messages icon or Calendar icon. key > Options.
User Guide • • • • Verify that you have deleted contacts that are already in your organization's address book. Verify that you have deleted media files from the device memory. If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software. Verify that you have cleared the browser cache.
Search User Guide Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® device. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Type your search terms. To stop a search, press the key twice.
Search User Guide Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. On the Home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.
Search User Guide Field Description Folder Change the folder that your device should search for messages in. Show Change the status of messages that your device should search for. Type Change the type of messages that your device should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the key. • To view more available search results, click Get More Results. • To add the message that you highlighted to your message inbox, click Add.
Search User Guide Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. On the Home screen, click the Contacts icon. key > Lookup. Press the Type part or all of a contact name. Press the key on the keyboard. Press the key. • To add a contact to your contact list, click Add to Contacts.
Search User Guide Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a web page Press F Search for text in a presentation Press F Note: You can change what happens when you type on the Home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view.
SIM card User Guide SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. Getting started: SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device.
SIM card User Guide 4. Press the key > Save. Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider.
SIM card User Guide 4. Press the key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3.
User Guide Security Security Getting started: Security Set a device password If you forget your BlackBerry® device password, it can't be recovered. You can reset your password without knowing your current password by deleting all your device data. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
User Guide Security If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. For a selected application, you can turn off this prompt for a specific location or resource.
User Guide Security Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4. 5. On the Home screen or in a folder, click the Options icon. Click Security > Password. Click Set Password. Type a password. Press the key > Save.
User Guide Security 2. Click Security > Password. 3. Change the Lock After field. Set a limit for device password attempts 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Password. Change the Number of Password Attempts field. Press the key > Save. Delete device data, third-party applications, or media card files Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer.
User Guide • • • • • Security Email, appointments, and attachments that you send or receive from your work email account Contacts from your organization's address book, contacts associated with your work email account, and contacts using a domain specified by your administrator Files that you downloaded from your organization's network Organizer data, such as tasks and memos Third-party applications unless otherwise specified by your administrator The following data is considered to be for personal use:
User Guide 2. Press the key > Options. 3. Set the random password fields. 4. Press the key > Save. Change the Password Keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Change Password. Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key > Clear Clipboard.
User Guide Security Encryption About encrypting data on your device When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set encryption to include or exclude your contacts.
User Guide Security To stop encrypting data on your device, in the Device Memory section, clear the Encrypt check box. To stop encrypting files, in the Media Card section, clear the Encrypt check box. Set encryption strength If encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked. 1. On the Home screen or in a folder, click the Options icon. 2.
User Guide Security Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
User Guide Security 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. Select the Place Memory Cleaner Shortcut on Homescreen check box. 4. Press the key > Save. Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject.
Security User Guide 3. If necessary, type the credentials that you use to connect to your organization's network. To hide the screen for the certificate authority profile while the request is being processed, press the return to this screen, on the Home screen, click the Certificate Authority Profile icon. key > Hide. To Import a certificate or PGP key that is saved on your device: 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a certificate or PGP® key.
Security User Guide Property Description Subject This field displays information about the certificate subject. Issuer This field displays information about the certificate issuer. Serial Number This field displays the certificate serial number in hexadecimal format. Key Usage This field displays approved uses of the public key. Subject Alt Name This field displays an alternate email address for the certificate subject, if an alternate email address is available.
Security User Guide 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Show Chain. Certificate status Status indicators for certificates and certificate authority profiles : Status indicators for certificates Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
Security User Guide 3. Highlight a certificate. 4. Press the key > Trust or Distrust. 5. If you are trusting a certificate, do one of the following: • To trust the highlighted certificate, click Selected Certificate. • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate: If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device.
Security User Guide 3. 4. 5. 6. Highlight a certificate. Press the key > Associate Addresses. key > Add Address. Press the Do one of the following: • Click a contact. • Click Use Once. Type an email address. Press the 7. Press the key > Save. key on the keyboard. Turn off the display name prompt that appears when you add a certificate to the key store: 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates.
Security User Guide PGP keys allow you to send and receive PGP messages using your BlackBerry® device if you are already sending and receiving PGP messages on your computer. PGP key basics Download a PGP key from an LDAP-enabled server: If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP-enabled server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Press the key > Fetch PGP Keys. 4.
Security User Guide PGP key properties: Property Description Revocation Status This field displays the revocation status of the PGP® key at a specified date and time. Trust Status This field displays the trust status of the PGP key.
Security User Guide 3. Press the key > Clear Universal Cache. The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. PGP key status PGP key status indicators: Indicator Description The PGP® key has a corresponding private key that is stored on your BlackBerry® device. The PGP key is trusted and valid, and the revocation status of the PGP key is good.
Security User Guide Reason Description Superseded A new PGP® key is replacing an existing PGP key. Key Compromise A person who is not the key subject might have discovered the private key value. Key Retired The PGP key is no longer used. User ID Invalid The user information for the PGP key is not valid. PGP key options Change the display name for a PGP key: 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key.
Security User Guide 2. 3. 4. 5. Click Security > Advanced Security Settings > Certificate Servers. Press the key > New Server. Specify information for the certificate server. key > Save. Press the Change connection information for a certificate server 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Servers. Highlight a certificate server. Press the key > Edit.
Security User Guide 4. Press the key > Email Server or PIN Server. Delete a certificate server 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Servers. Highlight a certificate server. Press the key > Delete. Key store About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password.
User Guide Security Change when your device deletes the key store password 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Change the Key Store Password Timeout field. key > Save. Press the To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password. Add contacts to your Contacts application automatically when you add items to the key store 1. 2. 3. 4.
Security User Guide 4. Press the key > Save. Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Clear the Accept Unverified CRLs check box. Press the key > Save.
Security User Guide 3. Press the key > Save. Import a certificate from a smart card 1. 2. 3. 4. 5. 6. 7. 8. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key > Import Smart Card Certs. Type your smart card password. Select the check box beside a certificate. Click OK. Type your key store password. Click OK. Lock your device when you remove your smart card from your smart card reader 1. 2. 3. 4. 5.
User Guide Security To turn on smart password entry again, set the Smart Password Entry field to Enabled. Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates • • • • • Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed.
User Guide Security 2. Click Security > Smart Card. 3. Select the PIN Caching check box. 4. Press the key > Save. Your BlackBerry® device stores the passphrase for the same length of time as it stores your key store password. Turn off notification for smart card connections 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Smart Card. Clear the LED Session Indicator check box. Press the key > Save.
Security User Guide 7. Press the key > Save. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your device regenerates periodically and a PIN. For more information about software tokens, contact your administrator. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator. 1. 2. 3. 4. 5. 6.
User Guide Security If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, you might be prompted to accept or deny the connection request. For a selected application, you can change this prompt for a specific location or resource.
Security User Guide Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK.
Security User Guide Permission Description Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your device. Browser Filtering Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete website content before it appears in your browser.
Security User Guide Permission Description Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.
Security User Guide View the security level of a personal certificate Press the Alt key and L. View the serial number of a certificate Press the Alt key and S. View certificates for certificate authorities Press the Alt key and C View personal certificates and certificates for other people Press the Alt key and E. View personal certificates Press the Alt key and P. View certificates for other people Press the Alt key and O. View root certificates Press the Alt key and R.
User Guide Security My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key.
User Guide Service books and diagnostic reports Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device. If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® Desktop Software.
Service books and diagnostic reports User Guide • To delete all diagnostic reports, click Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network.
User Guide Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network.
Synchronization User Guide 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related topics Delete a message, 79 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
User Guide 2. 3. 4. 5. Synchronization Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Change the On Conflicts field. key > Save.
Synchronization User Guide • • Verify that wireless email reconciliation is turned on. Reconcile email messages manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now. Organizer data isn't synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.
User Guide Accessibility options Accessibility options Getting started: Accessibility About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1.
Accessibility options User Guide 2. Click Accessibility. • To use grayscale for the screen display, change the Color Contrast field to Greyscale. • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save.
Accessibility options User Guide TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support: When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.
Accessibility options User Guide "Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
User Guide • To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry® device recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. • To set your device to suggest word predictions as you type, change the Style field to Predictive. 4.
User Guide Calculator Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the key. • To convert the number from imperial to metric, click To Metric.
User Guide Glossary Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately.
User Guide Glossary DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates.
User Guide Glossary LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.
User Guide Glossary A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority.
User Guide Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 398 Glossary
User Guide Legal notice Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc.
User Guide Legal notice DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE.
Legal notice User Guide or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.
Legal notice User Guide Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: • • • Redistributions of source code must re
Legal notice User Guide This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.
User Guide Glossary Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately.
User Guide Glossary DSML-enabled server A BlackBerry® device uses a DSML-enabled server to search for and download certificates.
User Guide Glossary LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer.
User Guide Glossary A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority.
User Guide Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WLAN wireless local area network WML Wireless Markup Language WTLS Wireless Transport Layer Security 408 Glossary
User Guide Legal notice Legal notice ©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc.
User Guide Legal notice DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE.
User Guide Legal notice or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.
Legal notice User Guide THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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