BlackBerry Torch 9810 Smartphone User Guide Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
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Contents Quick Help.......................................................................................................................................................................................................... Getting started: Your smartphone..................................................................................................................................................................... How to: Top 10..............................................................................
Security options for messages............................................................................................................................................................................ 111 Files and attachments........................................................................................................................................................................................ How to: Files.....................................................................................
Synchronizing tasks and memos......................................................................................................................................................................... About categories................................................................................................................................................................................................ Categorize a contact, task, or memo.....................................................................
Mobile network.................................................................................................................................................................................................. Wi-Fi technology................................................................................................................................................................................................ 239 245 Bluetooth technology................................................................
Accessibility options........................................................................................................................................................................................... How to: Accessibility.......................................................................................................................................................................................... 318 318 Calculator...........................................................................
User Guide Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone. Your BlackBerry smartphone at a glance New in this release This release includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services.
User Guide Quick Help Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 17 and Show, hide, or find an application icon, 17. Compass application Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions based on coordinates.
Quick Help User Guide Change your BlackBerry ID information, 228 Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone. 1.
Quick Help User Guide Keys on the right side of your smartphone Volume • • • Convenience key • • • Change the volume. Press and hold to play the next or previous media file. Before you take a picture or record a video, press to zoom in or out. If supported, open the camera. If supported, take a picture. You can also customize this key. Keyboard Shift Capitalize letters. Alt On the touch screen keyboard, type a symbol or number. Alt On the physical keyboard, type the alternate character on a key.
Quick Help User Guide Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card.
Quick Help User Guide Options Power and lock Password Lock Power Off Messages Saved Messages Added email address Added work email address Messages Text Messages Instant messaging Instant Messaging folder BBM™ Some applications might appear in this folder including applications that you download.
Quick Help User Guide Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Documents To Go® Files Files Social networking and mobile purchasing BlackBerry App World™ Social Feeds Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones BlackBerry Device Software update A software update for the BlackBerry® Device Software is available.
Quick Help User Guide A software update for the BlackBerry Device Software is ready to be installed. A software update for the BlackBerry Device Software is stopped. Sounds and alerts Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games folder BrickBreaker Games Some applications might appear in this folder, including applications that you download.
Quick Help User Guide Roaming Unread message count Alarm is set Missed call count Calendar reminder count Bluetooth® technology is turned on Wi-Fi® technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM™ item To clear this indicator, open each chat that has this indicator.
Quick Help User Guide Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear at the bottom of the screen when you highlight a calendar entry.
Quick Help User Guide Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. key > Set As Wallpaper. 3.
User Guide Quick Help 2. Press the key > Add to Home Screen. • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. 3. Click Add. Show or hide a home screen panel 1. On the home screen, press the key > Manage Panels. 2. Select or clear the checkbox for each panel. 3. Press the key > Save.
Quick Help User Guide Set the number of icons that appear on the Home screen 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Accessibility. Change the Home Screen Grid Layout field. Press the key > Save. Change what happens when you type on the Home screen Depending on your typing input language, you might not be able to use shortcut keys to open applications. key > Options. 1.
User Guide Quick Help A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them. For more information about your plan, contact your wireless service provider.
User Guide Region Quick Help Depending on your region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page or an application. The availability of certain apps varies by region.
User Guide Quick Help About downloading apps with the BlackBerry App World With the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network. If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com.
User Guide Quick Help Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the key > SIM Phone Book. key > Copy All To Contacts. 2. Press the Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.
Quick Help User Guide If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.
Quick Help User Guide Tips: Top 10 Save time and maximize your efficiency with these quick tips. Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark.
Quick Help User Guide • Mark all messages that are prior to a date as read. key > Mark Prior Highlight a date field. Press the Read. Identify an indicator. • • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. For a complete list of indicators, visit www.
Quick Help User Guide Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the Home screen. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background.
Quick Help User Guide Set your BlackBerry® smartphone to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness.
Quick Help User Guide Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space. Check how much free storage space you have. Close any apps you're not using.
Quick Help User Guide Keep an application running in the background and switch to another application, 229 The application storage on my smartphone is low, 271 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Quick Help User Guide Add an extension to a phone number Press the key and X. Type the extension number. Type a letter in a phone number field Press the key and the letter key. Insert a plus sign (+) when typing a phone number Press O. Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the home screen, press the key.
Quick Help User Guide Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad. Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the key on the top of your BlackBerry® smartphone.
Quick Help User Guide Take a picture Press the Convenience key on the right side of your smartphone. Personalize: Top 10 Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings. Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2.
Quick Help User Guide • To delete a folder, highlight a folder. Press the key > Delete. Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it.
Quick Help User Guide 4. Press the key > Save. Set up speed dial for a contact 1. 2. 3. 4. 5. key. From the Home screen, press the Press the key > View > Speed Dial List. In the Speed Dial Numbers list, click an unassigned key. Click a contact. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact.
User Guide Quick Help Troubleshooting: Top 10 Save time and maximize your efficiency with these quick tips. I can't make or receive calls Try the following actions: • • • • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
User Guide • • • • • • Quick Help If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.
User Guide Quick Help I forget my smartphone password If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.
User Guide • • • Quick Help Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Tips and shortcuts User Guide Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the Home screen.
Tips and shortcuts User Guide Assign an application to a convenience key, 33 Keep an application running in the background and switch to another application, 229 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry® smartphone to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.
Tips and shortcuts User Guide Turn on or turn off a network connection, 240 Set options for backlighting, 213 Set your smartphone to turn on and turn off automatically, 265 Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons.
Tips and shortcuts User Guide Reduce the amount of time that your smartphone stores email messages and calendar entries. On the home screen, click the Messages icon or Calendar icon. key > Options. Press the Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the key > Options > Email Preferences. Receive only the first section of long email messages, and choose whether to download more. On the home screen, click the Messages icon.
Tips and shortcuts User Guide Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.
Tips and shortcuts User Guide Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. Remove the new item indicator Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. .
Tips and shortcuts User Guide Check your voice mail Press and hold 1. Send an incoming call to voice mail when your BlackBerry® smartphone is inserted in a holster Press and hold the Volume Down key on the right side of your smartphone. Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the key and X. Type the extension number.
Tips and shortcuts User Guide View all flagged messages Press the Alt key and F. View received messages and received call logs Press the Alt key and I. View draft and sent messages Press the Alt key and O. View voice mail messages Press the Alt key and V. View text messages Press the Alt key and S. View call logs Press the Alt key and P. View all your messages Press the key. Move around your message inbox Move up a screen Press the Shift key and the Space key.
Tips and shortcuts User Guide Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view Press G Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Tips and shortcuts User Guide Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right. Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad.
Tips and shortcuts User Guide Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.
Tips and shortcuts User Guide Move down a screen Press the Space key. Move to the top of a web page Press T Move to the bottom of a web page Press B Related information Turn on browser shortcuts, 162 Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.
Tips and shortcuts User Guide Note: You can change what happens when you type on the home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view. Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Phone User Guide Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the of the screen. 52 key.
Phone User Guide • If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Phone User Guide Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3.
Phone User Guide Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press and hold the Alt key. Press the letter key. Switch applications during a call During a call, press the key > Switch Application. Note: If you switch to a different application and you want to end the call, press the key.
User Guide Phone Related information About GPS technology, 0 Make an emergency call Do one of the following: • If your screen or BlackBerry® smartphone is unlocked, from the home screen, press the key. Type the emergency key. number. Press the • If your smartphone is locked with a password, press the key > Emergency. Press the key. key on the top of your smartphone. Press the key. Type the emergency • If your screen is locked, press the number. Press the key.
User Guide Phone Improve sound quality for all calls You can't change sound quality when you are using a Bluetooth® enabled headset. 1. From the Home screen, press the key. key > Options > In-call Settings. 2. Press the 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save. Speed dial Set up speed dial for a contact 1. 2. 3. 4. 5. From the Home screen, press the key. Press the key > View > Speed Dial List. In the Speed Dial Numbers list, click an unassigned key.
Phone User Guide 4. Press the key > Save. About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® smartphone. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider.
Phone User Guide Block or stop blocking calls To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. 1. 2. 3. 4. 5. From the home screen, press the key. Press the key > Options > Call Barring. Highlight a call blocking option. Press the key > Enable. Type your call blocking password. To stop blocking calls, highlight a call blocking option.
Phone User Guide To turn off fixed dialing, press the key > Disable FDN Mode. Related information I can't make or receive calls, 35 Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the key. 2. Press the key > Options > FDN Phone List. key > New. Type your PIN2 code. Press the • To add a contact, press the number.
User Guide 3. 4. 5. 6. Phone Set the Country Code and Area Code fields. If necessary, set the Local Country Code field and International Dialing Digits field. In the National Number Length field, set the default length for phone numbers in your country. Press the key > Save. Note: When you determine the default length for phone numbers, include your area code and local number, but don't include your country code or the National Direct Dialing prefix.
Phone User Guide 1. During a conference call, press the 2. Click a contact. key > Split Call. To return to the conference call, press the key > Join Conference. Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the 2. Click a contact. key > Drop Call.
Phone User Guide Delete call logs 1. From the Home screen, press the key. 2. Click the Call Log icon. 3. Do one of the following: • To delete a single call log, highlight a call log. • To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 4. Press the key > Delete. Add, change, or delete call log notes 1. 2. 3. 4. 5. 6. From the Home screen, press the key. Click the Call Log icon. Highlight a call log.
User Guide Phone • Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
User Guide Phone Related information Turn on or turn off dialing from the lock screen, 64 Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. • To hide your phone number when you make calls, change the Restrict My Identity field to Always. • To display your phone number when you make calls, change the Restrict My Identity field to Never.
User Guide Phone • To stop answering calls automatically when you remove your smartphone from the holster or when you open the slider, change the Auto Answer Calls field to Never. • To end calls automatically when you insert your smartphone in the holster or when you close the slider, change the Auto End Calls field to Into Holster, Slide Close, or Both.
Phone User Guide About TTY support When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone.
User Guide Phone Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice mail password, call your wireless service provider to get a new password. 1. From the home screen, press the key. 2. Press the key > Options > Voice Mail. 3. Type a voice mail access number and a password. 4. Press the key > Save.
User Guide • • • • • • • • • Phone Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.
User Guide Phone I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
Voice commands User Guide Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 70 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1.
Voice commands User Guide Voice command Description "Call " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call work" to call the work number. "Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions.
User Guide Voice commands Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. • Verify that your screen is unlocked.
User Guide Messages How to: Messages Messages at a glance Send an email 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. key > Compose Email. Press the In the To field, type an email address or a contact name. Type a message. key > Send.
Messages User Guide Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code).
Messages User Guide Save a draft of a message When you are composing a message, press the key > Save Draft. Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well. • To delete a range of messages, highlight a message. Press and hold the Shift key.
Messages User Guide Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Related information I can't send messages, 36 View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name.
User Guide Messages 3. Click a folder. Set how long your smartphone stores messages 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Days To Keep Messages field. Press the key > Save. Related information Some messages no longer appear on my smartphone, 95 Open a new message automatically when you remove your smartphone from your holster 1. 2. 3. 4. On the Home screen, click the Messages icon.
User Guide Messages Email How to: Email Composing and sending email Send an email 1. 2. 3. 4. 5. On the Home screen, click the Messages icon. key > Compose Email. Press the In the To field, type an email address or a contact name. Type a message. key > Send.
Messages User Guide Delete the disclaimer from an email If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the To add the disclaimer again, press the key > Remove Disclaimer. key > Add Disclaimer. Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text.
Messages User Guide For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. 2. 3. 4. 5. 6. On the Home screen, click the Messages icon. Press the key > Options > Email Filters. key > New. Press the Type a name for the email filter. Set the email filter options. Press the key > Save.
Messages User Guide Option Description Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your email address in the To field. Cc to me Set whether the email filter applies to email that includes your email address in the Cc field. Bcc to me Set whether the email filter applies to email that includes your email address in the Bcc field.
User Guide Messages Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network.
User Guide Messages Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Press the key > Purge Deleted Items.
Messages User Guide 5. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® smartphone with a work email account and one or more personal email accounts.
User Guide Messages If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key. • To add a flag, click Flag for Follow Up.
User Guide Messages 3. In the Message Outline Colors section, do any of the following: • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.
User Guide Messages Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. On the Home screen, click the Messages icon. Press the key > View Folder. Highlight a folder. Press the key. • To add a folder, click Add Folder. • To move a folder, click Move Folder. Click the new location. • To rename a folder, click Rename Folder.
Messages User Guide 2. 3. 4. 5. 6. Press the key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Press the key > Folder Redirection. Clear the checkbox beside the Sent Items folder. Press the key > Save. Stop storing messages sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1.
User Guide Messages View or hide call logs in the Messages application You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. 3. Press the key > Save.
Messages User Guide 3. If the Message Services field appears, set this field to the appropriate email account. 4. To set whether your BlackBerry® smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field. 5. Press the key > Save. Stop loading pictures in HTML email messages By default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages. 1.
User Guide Messages Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail™ account (also known as a Gmail® account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation.
User Guide Messages Archive a Google Mail message or conversation If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Archive > Yes.
User Guide • • • Messages Generate an encryption key. Verify that data service is turned on. Resend the message.
User Guide Messages Some messages no longer appear on my smartphone If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.
User Guide Messages Email filters aren't working correctly Try the following actions: • • Verify that your email filters are turned on. Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to email messages. Related information Email filters, 80 The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages.
Messages User Guide Text messages How to: Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.
Messages User Guide Message has been read Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. key > Choose Contact. Click a contact.
User Guide Messages If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options.
Messages User Guide 2. Press the 3. Press the key > View Appointment. key > Add To Calendar. Show names in the history of text messages On the Home screen, click the Text Messages icon. Press the key > Options. In the General Text Messaging Options section, select the Show Names check box. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send. 5. Press the key > Save. 1. 2. 3.
User Guide Messages Save a media file from a text message 1. 2. 3. 4. In a text message, open an attachment. Press the key. Click Save . Click Save. Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1. 2. 3. 4. In a message, highlight a contact card. Press the key > View Attachment. Press the key.
User Guide Messages Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. 3. In the SMS Text section, change the Retries field. 4. Press the key > Save.
User Guide • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the the channel ID and a nickname. Click OK. 4. Select the checkbox beside a language. 5. Press the key > Save. Messages key > Add Channel. Type To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
User Guide Messages Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging. 3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box. 4. Press the key > Save.
User Guide • • • Messages Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file). Verify that the file isn't copyright protected. If templates are available for your BlackBerry® smartphone, use a blank template to compose your text message.
User Guide Messages Troubleshooting: PIN messages I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
User Guide • • • • Messages Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Messages User Guide Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Messages User Guide 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry® smartphone determine the method you can use to send a file.
User Guide Messages Contact cards About contact cards A contact card (sometimes called avCard® or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. You can also send contact cards through the Contacts application using Bluetooth® technology. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1.
User Guide Messages Security options for messages Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Select the checkbox beside one or more message types. 4. Press the key > Save.
Messages User Guide 11. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry® smartphone has blocked. You can set the blocked message counter back to zero. 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Firewall. Highlight a message type. Press the > Reset Count or Reset All Counts.
User Guide 4. 5. 6. 7. 8. 9. 10. 11. Messages In the Encryption section, select the Use Password-Based Encryption checkbox. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers. Press the key > Save. Type your message. Press the key > Send. Type a passphrase to encrypt the message. Confirm the passphrase. Click OK. Using a secure method, let the recipient know what the passphrase is.
Messages User Guide Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press the key > Import Server. View the certificate used to sign or encrypt a message 1.
Messages User Guide Indicator Description The certificate is weak, the certificate status isn't current, or your smartphone requires more data to verify the trust status of the certificate. The sender’s certificate is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted.
User Guide Messages 2. Click Security > S/MIME. • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic. • To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual. • To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None. 3. Press the key > Save.
User Guide Messages Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used for the last message. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services.
User Guide Messages 3. Clear the Warn about problems with my certificates check box. 4. Press the key > Save. To turn on the prompt again, select the Warn about problems with my certificates check box. S/MIME-protected message troubleshooting Some signing and encryption options aren't available on my smartphone Try the following actions: • Verify that the email account that you're using supports all signing and encryption options.
User Guide Messages PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.
Messages User Guide Download the PGP key used to sign or encrypt a message If a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might download the sender’s PGP key from the PGP Universal Server automatically. 1.
Messages User Guide PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry® smartphone verified the digital signature. Your smartphone can't verify the digital signature.
User Guide Messages 3. Change the Default Key field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 118 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Do one of the following: • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic.
User Guide Messages If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder.
User Guide Messages 2. Click Security > PGP. 3. Clear the Warn about problems with my PGP keys check box. 4. Press the key > Save. To turn on the prompt again, select the Warn about problems with my PGP keys check box. Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my smartphone Try the following actions: • Verify that the email account that you're using supports all signing and encryption options.
Files and attachments User Guide Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Files and attachments User Guide • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key > Search for a file that is saved on your smartphone 1. On the Home screen, click the Media icon. 2. Press the key > Explore. 3. Find the file.
Files and attachments User Guide I can't attach a file to a text message, 104 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2. Press the key > Open Link or Retrieve. To return to the file, press the key. Set font options for a file or an attachment 1. In a file or an attachment, press the 2. Change the font fields. 3. Press the key > Save. key > Options.
Files and attachments User Guide Copy, move, rename, or delete a file 1. Do one of the following: • On the Home screen or in a folder, click the Files icon. • On the Home screen, click the Media icon. Press the key > Explore. 2. Find and highlight a file. 3. Press the key. • To copy a file, click Copy. Navigate to a location. Click Paste. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save.
Files and attachments User Guide 3. Type the password. 4. Press the key on the keyboard. key > Open Attachment or Download Attachment > Yes. 5. Press the View tracked changes in a document In a document, press the key > Show Changes. To hide tracked changes, press the key > Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents.
Files and attachments User Guide 2. Press the key > Save. Move around pages in a multipage .tif file key. In a multipage .tif file, press the • To view a list of pages in a multipage .tif file, click Table of Contents. • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key. • To view text only, click View Text.
User Guide • • • • Files and attachments Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the key > More or More All. key > More of Conversation. If part of a Google Mail™ conversation doesn't appear, press the If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
User Guide Media Media How to: Media Play a media file 1. 2. 3. 4. 5. On the Home screen, click the Media icon. Click a media type. If necessary, click a category. Click a media file. If the media controls do not appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon.
Media User Guide Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Change the Headset Music EQ field. 4. Press the key > Save.
User Guide Media View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
User Guide Media Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2.
Media User Guide 4. Click a message type. 5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 104 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes. 2.
Media User Guide Music How to: Music Shuffle or repeat songs 1. On the Home screen, click the Media icon > Music icon. 2. Do one of the following: • To shuffle and play all of your songs, click Shuffle Songs. • To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press key > Shuffle. the key > Repeat > Current Song, • To repeat the song, playlist, album, or artist that is currently playing, press the Playlist, Album, or All Songs.
Media User Guide • • To change the location of the song in the playlist, press the key > Move. Navigate to a new location. Press the key > Complete Move. To delete the song from the playlist, press the key > Remove > OK. 5. Press the key > Save. Rename or delete a playlist 1. 2. 3. 4. On the Home screen, click the Media icon > Music icon. Click Playlists. Highlight a playlist. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK.
User Guide Media Related information Delete a message, 76 Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 146 Change the video size and format, 143 I can't open media files Try the following actions: • • • If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
User Guide Media Videos Keep backlighting on when you play a video By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media options so that backlighting stays on when you play a video. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Clear the Turn Off Auto Backlighting checkbox. 4. Press the key > Save. To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox.
User Guide Media I can't save media files Your BlackBerry® smartphone or media card might not have enough available storage space to store media files. Try the following actions: • If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. • If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large.
Media User Guide The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
User Guide Media Turn on or turn off video lighting In low lighting conditions, the video light can improve the quality of videos that you record. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Select or clear the Video Light checkbox. 4. Press the key > Save. Change the video camera scene mode You can change the scene mode in the video camera to optimize the settings for different environments. 1.
User Guide Media Troubleshooting: Video camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.
User Guide • • • Media If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.
Media User Guide Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3. Press the Right Convenience key.
User Guide Media 2. Press the key > Options. 3. Change the Image Size field. 4. Press the key > Save. Related information View properties for a file, 109 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen. The geotag information can be viewed in the properties of the picture file. Change the autofocus setting 1.
User Guide Media • To change the review duration, change the Picture Review field to a time. • To keep the picture on the screen after you take it until you press the key, change the Picture Review field to Hold. • To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off. 3. Press the key > Save.
User Guide Media The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry.
User Guide Media Pictures How to: Pictures Pictures at a glance Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad. • To zoom out from the picture, press the key. • To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. key > Rotate.
Media User Guide Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 216 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. key > View Slide Show. 3. Press the To close the slide show, press the key.
User Guide Media Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry® smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations. 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > Import Pictures. Folders that contain pictures that aren't saved in the Picture Library folder or Camera Pictures folder appear. 3.
User Guide Media I receive an error message after I rotate a picture Every time you rotate a picture, your BlackBerry® smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format.
User Guide Media Related information Lock or unlock your smartphone, 23 Voice notes Record a voice note 1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon. 2. Click the record icon. 3. Do any of the following: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click the pause icon. Click the stop icon. Note: When you stop recording a voice note, the voice note is automatically saved.
User Guide • Media In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos.
User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® smartphone alerts you of phone calls, messages, reminders, and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.
Ring tones, sounds, and alerts User Guide Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. In the Name field, type a name for the profile. 4. Click the item that you want to change. 5. Change the ring tone, notifier, or reminder information. 6. Press the key > Save.
Ring tones, sounds, and alerts User Guide Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED.
User Guide Ring tones, sounds, and alerts Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
User Guide Browser How to: Browser Browser at a glance 160 Browser
Browser User Guide Browser basics Browsing webpages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the keyboard. key > Stop.
Browser User Guide Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find or Find on Page. key > Find Next or Find Next on Page. View a list of web pages that you visited recently 1.
Browser User Guide 1. On a webpage, press the 2. Click Home. key. Refresh a webpage 1. On a webpage, press the 2. Click Refresh. key. Close the browser 1. On a webpage, press the 2. Click Close. key. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image. • To zoom in to or out from the picture, press the • To stop zooming, press the key > End Zoom.
Browser User Guide • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. key > Copy Image Link. • To copy an address for a picture, pause on or highlight a picture. Press the To paste the address, press the key > Paste. Send a web address 1. On the Home screen, click the Browser icon. • To send a web address for a web page that is in your bookmark list or browser history, highlight a web page. • To send a different web address, browse to a web page. 2.
Browser User Guide 2. Press the key > Bookmarks. 3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the • To delete a bookmark, click Delete. key. Click Save. Send a bookmark for a web page 1. 2. 3. 4. 5. On the Home screen, click the Browser icon. Press the key > Bookmarks. Highlight a bookmark. Press the key > Send Link. Click a message type. To return to the browser after you send the message, press the key. Move a bookmark for a webpage 1.
User Guide Browser • To use your home page as the start page when you first open the browser, change the Start Page field to Home Page. 4. Press the key > Save. Change the font size for text on web pages 1. 2. 3. 4. On the Home screen, click the Browser icon. Press the key > Options. In the Web Content section, change the Default Font Size field. Press the key > Save.
User Guide Browser • To stop loading images on web pages, clear the Load Images check box. • To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box. 4. Press the key > Save. Stop blocking pop-ups on web pages 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Block Popups check box. Receive a prompt before you close the browser or stream media from the Internet 1.
Browser User Guide Turn off JavaScript support JavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Enable JavaScript check box. 4. Press the key > Save.
Browser User Guide Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only.
Browser User Guide 5. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You can manually add or change a website that is associated with a certificate. 1.
Browser User Guide Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway. IP Hosts Set which WAP gateways your smartphone accepts browser push messages from.
User Guide • • Browser Close a tab that you don't need. Close other applications that don't need to be open. Related information Close an app so that it is not running in the background, 229 Open, close, or switch between tabs, 161 I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. If you switch networks, extra fees might apply.
User Guide Calendar Calendar How to: Calendar Synchronizing calendar About backing up and restoring smartphone data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Calendar User Guide Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4.
Calendar User Guide Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment. 3. Type the meeting or appointment information. • To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4.
Calendar User Guide Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment. 3. Type the meeting or appointment information. • To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4.
Calendar User Guide To return to the meeting invitation, press the key. Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
Calendar User Guide • To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field.
User Guide Calendar 3. Change the Calendar (CICAL) field. 4. Press the key > Save. Change how long your smartphone stores calendar entries 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Change the Keep Appointments field. Press the key > Save. Your BlackBerry® smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon.
Calendar User Guide Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry® smartphone recognizes.
User Guide Calendar Troubleshooting: Calendar I can't schedule appointments that span multiple days If you use IBM® Lotus Notes®, you can't schedule appointments that span multiple days. I can't set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting.
User Guide • If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits before dialing an extension. From the home screen, press the key. Press the key > Options > Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call with the Join Now option again.
Contacts User Guide Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, key > Save. click New Contact. Type the contact information. Press the • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information.
User Guide Contacts 3. Type the additional numbers. 4. Press the key > Save. Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry® smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact.
Contacts User Guide 2. Highlight a contact. 3. Press the key > Edit. key > Add Picture. 4. Press the 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7. Press the key > Crop & Save. 8. Press the key > Save. Related information My contact pictures keep changing, 190 Change or delete a contact picture 1. 2. 3. 4. On the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit.
Contacts User Guide Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the key > Filter. 3. Press the key > New. 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete.
User Guide Contacts If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Contacts Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software.
User Guide Contacts View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Default Services. Change the Contact List (SYNC) field. Press the key > Save.
User Guide 2. 3. 4. 5. Contacts Press the key > Options. If necessary, click General Options. Change the Sort By field. Press the key > Save. Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer.
User Guide Clock Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click OK. 3.
Clock User Guide 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the When Charging field. Press the key > Save. Turn on the alarm 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Set Alarm. On the trackpad, slide your finger up or down to highlight On or Weekdays. Click the trackpad.
Clock User Guide • To turn off the connection to the wireless network, so that your BlackBerry® smartphone doesn't receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio checkbox. • To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen checkbox. 4. Press the key > Save. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1.
User Guide Clock Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time. • If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.
Tasks and memos User Guide Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence.
User Guide Tasks and memos Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. 2. 3. 4. On the Home screen, click the Calendar icon. Press the key > Options > Calendar Display and Actions. Select the Show Tasks check box. key > Save.
User Guide Tasks and memos Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3. 4.
Tasks and memos User Guide Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Tasks and memos User Guide 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3.
Typing User Guide Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text 1. Press and hold the key. • To highlight text character by character, on the trackpad, slide your finger left or right.
Typing User Guide • To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key. 3. Click Cut or Copy. 4. Press the key > Paste. Hide the touch screen keyboard When the slider is closed, your BlackBerry® smartphone shows the touch screen keyboard when you click a text field, and hides the keyboard when you click the hide bar just above the touch screen keyboard. You can hide the keyboard manually to display more content on the screen.
Typing User Guide • To select an item from the list that appears when you type and continue typing the same word, click the item. • To change a letter in a word that you're typing, highlight the letter. Click the alternate letter that appears on the screen. • To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen.
Typing User Guide • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. • To set your smartphone to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap. If the Multitap option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to Reduced.
User Guide Typing • To type the first letter on a key, press the letter key once. • To type the second letter on a key, press the letter key twice. • To type the third letter on a key, press the letter key three times. • To type the fourth letter on a key, press the letter key four times. For example, to type run, you would press the R key three times, the U key twice, and the N key twice.
Typing User Guide Word Substitution About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key. Your BlackBerry® smartphone has built-in Word Substitution entries that correct common mistakes. For example, Word Substitution changes hte to the.
Typing User Guide Change or delete a Word Substitution entry 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Language > Word Substitution. Highlight a Word Substitution entry. Press the key. • To change the Word Substitution entry, click Edit. Change the entry. Press the • To delete the Word Substitution entry, click Delete. key > Save.
User Guide Typing Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary.
User Guide Keyboard Keyboard How to: Keyboard Change the keyboard layout 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Change the Keyboard Layout field. Press the key > Save. Change the default keyboard for portrait view You can set your BlackBerry® smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view. 1. On the Home screen or in a folder, click the Options icon. 2.
User Guide Keyboard Change the default currency symbol 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Change the Currency Key field. Press the key > Save. Set the cursor speed 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Change the Key Rate field. Press the key > Save. Turn on key tones 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon.
User Guide Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • • 210 If you haven't done so, assign an application to the key. Verify that you didn't delete the application that you assigned to the key.
User Guide Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® smartphone in French, but type messages in English. Change the language 1. On the Home screen or in a folder, click the Options icon. 2.
User Guide Language Delete a language You can delete languages that you don't use to increase the amount of storage space available. 1. On the home screen, click the Setup icon. 2. Click Languages > Manage Languages. 3. Select the languages you want to keep. 4. Click Update. Any languages that you don't select are deleted from your BlackBerry® smartphone.
User Guide Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 216 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3.
User Guide Screen display Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu. You can reorder application icons to change which icons appear first on the Home screen.
User Guide Screen display Add a message that appears when your smartphone is locked 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Message on Lock Screen. Type the text that you want to appear on the screen when your smartphone is locked. Press the key > Save. Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Touchscreen Sensitivity.
Screen display User Guide 3. Press the key > Save. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World™. Change themes 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.
User Guide Screen display Related information Set options for backlighting, 213 A pop-up menu appears when I touch the screen When you touch and hold your finger on the screen for a certain amount of time, a pop-up menu appears to provide a quick way to select common menu items. You can turn off pop-up menus or change the touchscreen sensitivity options to increase the amount of time before pop-up menus appear.
User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry® smartphone, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased.
User Guide GPS technology 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3.
Compass User Guide Compass How to: Compass View location on a map from the compass You can view the compass and your location on a map at the same time. 1. On the home screen or in the Applications folder, click the Compass icon. 2. Press the key > Location on Map. To return to the Compass application, press the key > Close. Navigate to a destination In order to perform this task, GPS technology must be turned on.
User Guide Compass Troubleshooting: Compass I'm not receiving an accurate reading from the compass Try the following actions: • • • If the compass doesn't point north, move your BlackBerry® smartphone away from metal or magnets. If "Calibration required" appears at the bottom of the screen, calibrate the compass manually. To help prevent metal and magnets from interfering with the compass, close the Compass application before you get in a vehicle or insert your smartphone in a holster.
User Guide Maps Maps How to: Maps Pan a map To pan a map, your BlackBerry® smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map. 1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the key > Pan Mode. 3. On the trackpad, slide your finger in any direction. Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry® smartphone must be in zoom mode and not pan mode.
Maps User Guide View an address on a map using a link When your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map. View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location. 1.
User Guide Maps • In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK. Delete a location from your list of favorites 1. 2. 3. 4. 5. On the Home screen, click the Maps icon. Press the key > Favorites. Highlight a location. Press the key > Remove as Favorite. Click Yes. Get directions 1. On the Home screen, click the Maps icon. 2. Press the key > Get Directions. 3.
Maps User Guide • To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location. 3. Click a message type. Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Copy Location.
User Guide Maps Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options. 2. Click Global Map Options. 3. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. 4. Press the key > Save. Change the units of measure for maps 1. 2. 3. 4. On a map, press the key > Options. Click Global Map Options.
User Guide Maps If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.
User Guide Applications Applications How to: Applications About multitasking Your BlackBerry® smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message.
Applications User Guide Keep an application running in the background and switch to another application • • • key until the application switcher appears. Click an application To switch to another application, press and hold the icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for. key.
User Guide Applications Delete an application If your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View the size of an application database 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3. Press the key > Database Sizes.
User Guide Applications Error messages: Smartphone Error 101 This message appears when there is an application error. Try the following actions: • • Reset your BlackBerry® smartphone. If the error message still appears after you reset your smartphone, reload your BlackBerry® Device Software. The reload process deletes your smartphone data. Error 102 This message appears when there is an application error. Try the following actions: • • Reset your smartphone.
User Guide Applications This message appears when there is an application error. Try the following actions: • • Reset your smartphone. If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. Error 505 This message appears when there is an error during a BlackBerry Device Software update. Try the following actions: • • Reload your BlackBerry Device Software.
User Guide Applications Error 529 This message appears when there is a system error. Try the following actions: • • Reload your BlackBerry Device Software. The reload process deletes your smartphone data. If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 545 This message appears when there is an application error. Try the following actions: • • • Reset your smartphone.
User Guide Applications Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you reload the BlackBerry® Device Software, download and install the latest version of the BlackBerry® Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
User Guide BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • To access new applications and features • To resolve a technical issue • Your wireless service provider requires you to update the BlackBerry Device Software The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the am
BlackBerry Device Software User Guide Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. From your computer, visit www.blackberry.com/update. 2. Click Check for Updates. 3. Connect your BlackBerry smartphone to your computer. 4.
User Guide BlackBerry Device Software Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Software Updates.
User Guide BlackBerry Device Software Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions. • If supported by your input language, in a message or memo, type myver followed by a space.
User Guide Manage Connections Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model.
User Guide Manage Connections Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type.
User Guide Manage Connections Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connected to a GSM® or UMTS® network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3.
User Guide Manage Connections Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam.
Manage Connections User Guide 2. 3. 4. 5. 6. 7. Click Networks and Connections > Mobile Network. Press the key > My Preferred Network List. Highlight a wireless network. Press the key > Move. Click the new location. Press the key > Close. Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network. 1. 2. 3. 4.
Manage Connections User Guide Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available (you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage.
User Guide Manage Connections Turn on or turn off data service or set roaming options, 241 Turn on or turn off a network connection, 240 Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry® smartphone. Possible solutions Try the following actions: • • • Verify that you're in a wireless coverage area. Verify that the data service on your smartphone is turned on.
User Guide Manage Connections Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type.
User Guide Manage Connections 5. If the Wi-Fi network requires authentication, type a password for the network. The name of the Wi-Fi network appears at the top of the Home screen. Related information I can't connect to a Wi-Fi network, 252 Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without entering a long password. 1.
Manage Connections User Guide Options for saved Wi-Fi networks, 248 Prevent your smartphone from connecting to a saved Wi-Fi network 1. 2. 3. 4. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Set Up Wi-Fi > Saved Wi-Fi Networks. Highlight a saved Wi-Fi® network. Press the key > Disable.
Manage Connections User Guide Option Description Primary DNS Type the primary DNS that your smartphone should connect to. Secondary DNS Type the secondary DNS that your smartphone should connect to. Default gateway address Type the default gateway IP address that your smartphone should connect to. Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type.
Manage Connections User Guide Option Description Server subject If necessary, type the server subject name that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network.
Manage Connections User Guide Permission Description Bluetooth Set whether third-party applications can use Bluetooth® connections. Phone Set whether third-party applications can make calls or access call logs. Location Data Set whether third-party applications can use your GPS location information. Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.
Manage Connections User Guide Indicator Description Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device.
User Guide • • Manage Connections If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.
User Guide Bluetooth technology Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry® smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
Bluetooth technology User Guide • If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
User Guide Bluetooth technology I lose my connection with a Bluetooth enabled car kit, 261 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes. 2. In the Do you want to receive the incoming data dialog box, click Yes.
Bluetooth technology User Guide 4. Press the key > Device Properties. 5. In the Device Name field, change the name for the Bluetooth enabled device. 6. Press the key > Save. Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry® smartphone from the Bluetooth® enabled device. 1. 2. 3. 4. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections.
Bluetooth technology User Guide Option Description Dial-Up Networking (DUN) This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Bluetooth enabled computer. Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile. Headset (HSP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that support the Headset profile.
Bluetooth technology User Guide 5. Press the key > Save. To allow your BlackBerry® smartphone to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer field to All. Restrict outgoing calls 1. 2. 3. 4. 5. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Press the key > Options. Set the Allow outgoing calls field to Never or If Unlocked.
User Guide Bluetooth technology Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. 1. 2. 3. 4. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections.
User Guide • • Bluetooth technology If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.
User Guide • • • Verify that your BlackBerry® smartphone is paired with the Bluetooth enabled device. Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
User Guide Smart accessories Smart accessories About the Smart Accessories application You can change how your BlackBerry® smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
User Guide 3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save. Delete a saved dock profile 1. 2. 3. 4. 264 On the Home screen or in a folder, click the Options icon. Click Device > Smart Accessories. Highlight a dock profile. Press the key > Delete.
Power and battery User Guide Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry® smartphone to turn on and turn off automatically at specific times, press and hold the key. • If you have set your smartphone to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the Power Off icon.
Power and battery User Guide You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using.
User Guide Storage space and media cards Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry® smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
User Guide Storage space and media cards Related information Restore smartphone data from your media card, 268 Restore smartphone data from your media card If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue. 3.
User Guide Storage space and media cards CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. 2. 3.
Storage space and media cards User Guide 6. Press the key > Save. To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files, in the Media Card section, clear the Encrypt checkbox. Tips: Storage space and media cards Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone.
User Guide Storage space and media cards Related information Copy, move, rename, or delete a file, 128 Receive only the first section of long email messages, 89 Change the size of pictures that you take, 146 View the amount of available storage space on your smartphone, 268 Set how long your smartphone stores messages, 78 Stop storing messages sent from your computer on your smartphone, 88 Stop storing messages sent from your smartphone on your computer, 89 Change how long your smartphone stores calendar
Search User Guide Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Type your search terms. To stop a search, press the key twice.
Search User Guide Search for messages You can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. On the Home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.
Search User Guide Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search for messages in. Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for.
Search User Guide 1. In a message, in a file, in an attachment, or on a webpage, press the 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find or Find on Page. key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry® Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1.
SIM card User Guide SIM card Depending on your wireless service provider and wireless network, your BlackBerry® smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. 2. 3. 4. In the contact list, press the key > New. Press the Type the contact information. key > Save. Press the key > SIM Phone Book. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1.
SIM card User Guide Replace or merge contacts on your wireless service provider's contact backup server In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server.
User Guide 3. 4. 5. 6. SIM card Highlight a phone number. Press the key > Edit SIM Phone Number. Type a display name for the phone number. Press the key on the keyboard. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code.
User Guide Security Security How to: Security Security basics About the smartphone password If you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password.
Security User Guide I forget my smartphone password, 37 Delete smartphone data, third-party applications, or media card files, 281 Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.
User Guide Security 2. Click Security > Password. 3. Change the Number of Password Attempts field. 4. Press the key > Save. Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.
User Guide Set a limit for password attempts in the Password Keeper 1. 2. 3. 4. On the Home screen or in the Applications folder, click the Password Keeper icon. Press the key > Options. Change the Password Attempts field. Press the key > Save. Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. key > Clear Clipboard.
Security User Guide 4. Press the key > Save. Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decrypts data as you access it. You can set encryption to include or exclude your contacts.
User Guide Security • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox. 6. Press the key > Save. To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files, in the Media Card section, clear the Encrypt checkbox.
User Guide Security 5. Click Regenerate Encryption Key. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
User Guide Security View the icon for the memory cleaning application on the Home screen 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. Select the Place Memory Cleaner Shortcut on Homescreen check box. Press the key > Save. Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject.
Security User Guide Download a certificate from a certificate authority To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate. 1.
Security User Guide Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain.
Security User Guide View one type of certificate in the certificate list 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key. Click one of the following menu items: • Show Personal Certificates • Show Others' Certificates • Show CA Certificates • Show Root Certificates To view all the certificates on your BlackBerry® smartphone, press the key > Show All Certificates.
Security User Guide Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry® smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
Security User Guide • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4.
Security User Guide Add an email address to a certificate 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Highlight a certificate. Press the key > Associate Addresses. Press the key > Add Address. Do one of the following: • Click a contact. • Click Use Once. Type an email address. Press the key on the keyboard. 7. Press the key > Save.
Security User Guide 4. Press the key > Save. PGP keys About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
Security User Guide 2. Find and highlight a certificate or PGP® key. 3. Press the key > Import Certificate or Import PGP Key. To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key. Import a certificate or PGP key from a media card 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP. 3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.
Security User Guide Send a PGP key When you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Highlight a PGP key. 4. Press the key > Send via Email or Send via PIN. Delete a PGP key 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. key > Delete.
Security User Guide Check the revocation status of a PGP key 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Fetch Status. Change the trust status of a PGP key 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > PGP. Highlight a PGP® key. Press the key > Trust or Distrust.
User Guide 2. 3. 4. 5. 6. Security Click Security > PGP. Highlight a PGP® key. Press the key > Change Label. Type a display name for the PGP key. Click OK. Turn off the display name prompt that appears when you add a PGP key to the key store 1. 2. 3. 4. 5. 6. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > PGP Keys. Press the key > Fetch PGP Keys. Press the key > Options. Change the Prompt for Label field to No. key > Save.
Security User Guide 4. Press the key > Edit. 5. Change the connection information for the certificate server. 6. Press the key > Save. Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. Connection options for LDAP-enabled servers and DSML-enabled servers Option Description Friendly Name Type a display name for the server.
User Guide Security Key store About the key store The key store on your BlackBerry® smartphone might store the following items: • Personal certificates (certificate and private key pairs) • Certificates that you download using the BlackBerry® Desktop Software • Certificates that you download from an LDAP-enabled server or DSML-enabled server • Certificates that you download from a certification authority profile • Certificates that you import from your smartphone or a media card • Certificates that you ad
Security User Guide 4. Press the key > Save. To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key store password. Add contacts to your Contacts application automatically when you add items to the key store 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Select the Add Certificate Email to Contacts check box. Press the key > Save.
User Guide Security Reject certificate revocation lists from unverified CRL servers 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Key Stores. Clear the Accept Unverified CRLs checkbox. Press the key > Save. Your BlackBerry® smartphone rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service can't verify.
User Guide Security Import a certificate from a smart card 1. 2. 3. 4. 5. 6. 7. 8. On the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificates. Press the key > Import Smart Card Certs. Enter your smart card password. Select the checkbox beside a certificate. Click OK. Enter your key store password. Click OK. Lock your smartphone when you remove your smart card from your smart card reader 1. 2. 3. 4. 5.
Security User Guide To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Smart Card. Clear the LED Session Indicator checkbox. Press the key > Save. To turn on notification for smart card connections, select the LED Session Indicator checkbox. Switch smart password filters In a blank password field, press the key.
User Guide Security 3. If necessary, change the User Authenticator field to Smart Card. 4. Change the Certificate Status Check field. 5. Press the key > Save. If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks. Store the passphrase for your smart card on your smartphone 1. 2. 3. 4. On the home screen or in a folder, click the Options icon. Click Security > Smart Card. Select the PIN Caching checkbox.
Security User Guide 7. Press the key > Save. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your smartphone regenerates periodically and a PIN. For more information about software tokens, contact your administrator. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® smartphone. For more information, contact your administrator. 1. 2. 3. 4. 5.
User Guide Security Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management.
Security User Guide 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the 3. When the dialog appears, click OK. key as the smartphone is loading. When safe mode is on, a safe mode indicator appears at the top of the home screen. To turn off safe mode, repeat step 1. Turn off a prompt for a third-party application connection 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Device > Application Management.
Security User Guide Permission Description Recording Specify whether third-party applications can take screen shots of your smartphone screen or use other applications on your smartphone to take pictures or recordings. Security Timer Reset Specify whether third-party applications can reset the duration that your smartphone remains unlocked after you stop using it.
Security User Guide Permission Description Phone Set whether third-party applications can make calls or access call logs. Location Data Set whether third-party applications can use your GPS location information. Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.
User Guide Security I can't unlock my smartphone using my smart card Try the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. • Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. • If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
User Guide Service books and diagnostic reports Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wireless network to add an additional service or application to your smartphone. If your work email account uses a BlackBerry® Enterprise Server, you can also receive service books on your smartphone using the BlackBerry® Desktop Software.
User Guide Service books and diagnostic reports • To submit the diagnostic report, click Email Report or PIN Report. • To delete the diagnostic report, click Delete. • To delete all diagnostic reports, click Delete All. Related information I can't run or submit a diagnostic report, 312 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the report to that recipient.
User Guide Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.
Synchronization User Guide 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 76 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
User Guide 2. 3. 4. 5. Synchronization Press the key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. Change the On Conflicts field. Press the key > Save.
User Guide Synchronization Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Synchronization Related information About synchronization conflicts, 84 Synchronize organizer data over the wireless network, 174 317
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save.
Accessibility options User Guide Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save.
Accessibility options User Guide About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. From the Home screen, press the key. 2. Press the key > Options > Hearing Aid Mode. 3. Change the Mode Enabled field to Telecoil. 4. Press the key > Save.
Accessibility options User Guide Voice dialing Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 70 Available voice commands Voice command Description "Call " Say this voice command to make a call.
Accessibility options User Guide Typing accessibility options Change or delete a Word Substitution entry 1. 2. 3. 4. On the Home screen or in a folder, click the Options icon. Click Typing and Input > Word Substitution. Highlight a Word Substitution entry. Press the key. • To change the Word Substitution entry, click Edit. Change the entry. Press the • To delete the Word Substitution entry, click Delete. key > Save.
User Guide Calculator Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the key. • To convert the number from imperial to metric, click To Metric.
User Guide Glossary Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately.
User Guide Glossary DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates.
User Guide Glossary LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer.
User Guide Glossary A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority.
User Guide Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 328 Glossary
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