User Guide BlackBerry Curve 9310/9320 Smartphones
Published: 2012-03-30 SWD-20120330114831861
Contents Quick Help ................................................................................................................................................. 8 Getting started: Your smartphone ............................................................................................................... 8 Popular topics .......................................................................................................................................... 25 Popular tips ...........................
Voice commands ...................................................................................................................................... 81 How to: Voice commands ......................................................................................................................... 81 Troubleshooting: Voice commands ........................................................................................................... 83 Messages ...........................................................
Troubleshooting: Clock ........................................................................................................................... 205 Tasks and memos ................................................................................................................................... 206 Create a task or memo ............................................................................................................................ 206 Send a task or memo ......................................
How to: Maps ......................................................................................................................................... 233 Personalize: Maps .................................................................................................................................. 237 Troubleshooting: Maps ........................................................................................................................... 239 Applications .........................................
Troubleshooting: Storage space and media cards ................................................................................... 293 Search ................................................................................................................................................... 295 How to: Search ....................................................................................................................................... 295 Troubleshooting: Search .......................................
User Guide Internal Use Only Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
User Guide Internal Use Only Quick Help New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. Wi-Fi calling If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling 264 .
User Guide Internal Use Only Quick Help Emergency alert messages If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages (presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see Emergency alert messages 105 . New in BlackBerry 7 BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
User Guide Internal Use Only Quick Help Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth technology 275 . Picture enhancements When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view. Sort pictures from either newest to oldest, or oldest to newest.
User Guide Internal Use Only Quick Help Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone. 1.
User Guide Internal Use Only Quick Help Keys on the top of your smartphone Lock Lock your keyboard. Keys on the right side of your smartphone Volume/Mute • • • • Right convenience key • Press the top and bottom keys to change the volume. Press and hold the top or bottom key to play the next or previous media file. Before you take a picture or record a video, press the top or bottom key to zoom in or out. Press the middle key to mute a call or mute the volume. • If supported, open the camera.
User Guide Internal Use Only Quick Help Keyboard Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification.
User Guide Internal Use Only Quick Help Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide. Setup Setup Enterprise Activation Activate a work email account using the BlackBerry Enterprise Server.
User Guide Internal Use Only Google Talk for BlackBerry smartphones Quick Help Yahoo! Messenger for BlackBerry smartphones Applications Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications folder Some applications might appear in this folder, including applications that you download.
User Guide Internal Use Only Quick Help Clock Calculator Documents To Go Files Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available. A software update for the BlackBerry Device Software is being downloaded. A software update for the BlackBerry Device Software is ready to be installed.
User Guide Internal Use Only Quick Help Games Games folder BrickBreaker Some applications might appear in this folder, including applications that you download. Word Mole Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item To clear this icon, open each item that has this indicator.
User Guide Internal Use Only Unread message Quick Help New BBM item To clear this indicator, open each chat that has this indicator.
User Guide Internal Use Only Quick Help Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons.
User Guide Internal Use Only Quick Help Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1.
User Guide Internal Use Only Quick Help Show or hide a home screen panel 1. On the home screen, press the key > Manage Panels. 2. Select or clear the checkbox for each panel. 3. Press the key > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
User Guide Internal Use Only Quick Help Change themes 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. In the Theme section, click a theme. 4. Click Activate. After you finish: To delete a theme, click the theme. Click Delete. Set the number of icons that appear on the Home screen 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Home Screen Grid Layout field. 4. Press the key > Save.
User Guide Internal Use Only Quick Help Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.
User Guide Internal Use Only Quick Help networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.
User Guide Internal Use Only Quick Help If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider. Add or change your email signature Before you begin: Depending on your wireless service plan, this feature might not be supported. 1. On the home screen, click the Messages icon. 2. Press the • • key > Options.
User Guide Internal Use Only Quick Help Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2.
User Guide Internal Use Only 2. Press the Quick Help key > Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
User Guide Internal Use Only Quick Help After you finish: If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.
User Guide Internal Use Only Quick Help Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only.
User Guide Internal Use Only Identify an indicator. Quick Help • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.
User Guide Internal Use Only Quick Help Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens. Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message.
User Guide Internal Use Only Quick Help If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox. Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon. Click Device > Auto On/Off. Close browser tabs you aren't using.
User Guide Internal Use Only Quick Help Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field. Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field.
User Guide Internal Use Only Quick Help Related information Turn on encryption, 292 Set or change your smartphone password, 301 Shortcuts: Phone Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the Phone Ring Tones. Check your voice mail Press and hold 1.
User Guide Internal Use Only Turn on CAPS lock Quick Help Press the key and the Right CAPS lock, press the Left or Right key. To turn off key. Type a symbol Press the the symbol. key. Type the letter that appears below Type the alternate character on a key Press the key and the character key. Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger left or right.
User Guide Internal Use Only Quick Help Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone. Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone.
User Guide Internal Use Only Quick Help Common troubleshooting I can't make or receive calls Try the following actions: • • • • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
User Guide Internal Use Only • • • • • • • • Quick Help Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your smartphone. Connect to the network and try again.
User Guide Internal Use Only Quick Help Options for email filters, 95 Resend a message, 92 Wireless coverage indicators, 257 Turn on, turn off, or check the status of a network connection, 253 Resend a message, 92 I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data.
User Guide Internal Use Only Quick Help Email messages aren't reconciling over the wireless network Try the following actions: • • • Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: • • • Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Internal Use Only Quick Help Related information Make your smartphone discoverable, 276 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
User Guide Internal Use Only Tips and shortcuts Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen.
User Guide Internal Use Only Tips and shortcuts Change options for the home screen such as the wallpaper. On the home screen, press the key > Options. Related information Change what happens when you type on the Home screen, 23 Assign an application to a convenience key, 220 Keep an application running in the background and switch to another application, 240 Tips: Extending battery life Close apps when you're finished with them. In an app, press the Turn on battery saving mode.
User Guide Internal Use Only Tips and shortcuts Change how often podcast or social feed applications refresh content. Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application. If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon.
User Guide Internal Use Only Tips and shortcuts Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options.
User Guide Internal Use Only Tips and shortcuts Identify and delete applications and themes you don't need. On the home screen or in a folder, click the Options icon. Click Device > Application Management. To view the details about your smartphone's memory and CPU usage, slide your finger on the trackpad right or left. To delete an application or theme, click an item. Click Delete. Delete languages you don't use. On the home screen or in a folder, click the Setup icon.
User Guide Internal Use Only Tips and shortcuts current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the home screen or in a folder, click the Options icon. Click Device > Software Updates.
User Guide Internal Use Only Tips and shortcuts Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones.
User Guide Internal Use Only Tips and shortcuts Check your voice mail Press and hold 1. Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the key and X. Type the extension number. Type a letter in a phone number field Press the key and the letter key. Insert a plus sign (+) when typing a phone number Press O.
User Guide Internal Use Only Tips and shortcuts In your message inbox Open a message Press the Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F. View received messages and received call logs Press the Alt key and I. View draft and sent messages Press the Alt key and O. View voice mail messages Press the Alt key and V.
User Guide Internal Use Only Tips and shortcuts Shortcuts: Files and attachments Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening Press G a file or an attachment In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Click a worksheet.
User Guide Internal Use Only Tips and shortcuts Shortcuts: Typing with the physical keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Insert a period (.) Press the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the key. Capitalize a letter Press and hold the letter key until the capitalized letter appears.
User Guide Internal Use Only Tips and shortcuts Cut highlighted text Press the Left or Right Copy highlighted text Press the Paste text Press the Left or Right key and the key. key and click the trackpad. key and click the trackpad. Shortcuts: Media Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone.
User Guide Internal Use Only Tips and shortcuts Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Right Convenience key on the side of your smartphone. Shortcuts: Browser To use browser shortcuts, you might need to turn on shortcuts in the browser options.
User Guide Internal Use Only Tips and shortcuts View a list of webpages that you have visited Press Y recently Refresh a webpage Press R Find text on a webpage Press F. To find the next instance of the text, press V. Open the browser options Press S Move around a webpage Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key.
User Guide Internal Use Only Tips and shortcuts Related information Change what happens when you type on the Home screen, 23 Turn on browser shortcuts, 165 Shortcuts: Maps Depending on the typing input language that you are using, some shortcuts might not be available.
User Guide Internal Use Only Tips and shortcuts Troubleshooting: Shortcuts I can't use a shortcut Try the following actions: • • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
User Guide Internal Use Only Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application.
User Guide Internal Use Only Phone Phone basics Find your phone number Do one of the following: • • To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen. If you have multiple phone numbers associated with your BlackBerry smartphone, to view a list of your phone numbers, from the home screen, press the key. Click the phone number at the top of the screen.
User Guide Internal Use Only Phone Related information I can't make or receive calls, 38 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the • • key. To answer the incoming call and place the current call on hold, click Answer - Hold Current. To answer the incoming call and end the current call, click Answer - Drop Current. After you finish: To return to the first call, press the key > Swap or Flash.
User Guide Internal Use Only Phone Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold. After you finish: To resume a call, press the key > Resume. Turn on the speakerphone CAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone.
User Guide Internal Use Only Phone If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
User Guide Internal Use Only Phone Volume Adjust the volume • • • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. To decrease the volume, press the Volume Down key on the right side of your smartphone. To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.
User Guide Internal Use Only Phone Speed dial Set up speed dial for a contact 1. From the home screen, press the key. 2. 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. After you finish: To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact. Change the contact that is assigned to a speed dial key 1.
User Guide Internal Use Only Phone About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider.
User Guide Internal Use Only Phone About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
User Guide Internal Use Only Phone To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
User Guide Internal Use Only Phone Related information I can't make or receive calls, 38 Set options for dialing extensions 1. From the Home screen, press the key. 2. Press the key > Options > Smart Dialing. 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension. 5. In the Extension Length field, set the default length for extensions. 6. Press the key > Save.
User Guide Internal Use Only Phone If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the key > Add Participant. 2. Type a phone number or highlight a contact. 3. Press the key. 4. During the new call, press the key to join your first contact to the conference call. 5. To join another contact to the call, repeat steps 1 to 4. Create a phone number link for a conference call 1.
User Guide Internal Use Only Phone Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.
User Guide Internal Use Only Phone 4. Highlight a call log. 5. Press the key. • To add notes, click Add Notes. Type call notes. • To change notes, click Edit Notes. Change the call notes. • To delete notes, click Edit Notes. Press the key > Clear Field. 6. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the 2. Press the • • key.
User Guide Internal Use Only Phone If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone. Switch the active phone number 1. From the home screen, press the key. 2.
User Guide Internal Use Only Phone Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the key. 2. Press the • • • key > Options > In-call Settings. To hide your phone number when you make calls, change the Restrict My Identity field to Always. To display your phone number when you make calls, change the Restrict My Identity field to Never.
User Guide Internal Use Only Phone Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1. From the home screen, press the 2. Press the • • key. key > Options > In-call Settings. To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only).
User Guide Internal Use Only Phone Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.
User Guide Internal Use Only Phone Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
User Guide Internal Use Only • • • • • • • • Phone If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact. If you're not receiving calls, verify that call blocking and call forwarding are turned off.
User Guide Internal Use Only Phone I can't block calls • • Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide.
User Guide Internal Use Only • Phone Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
User Guide Internal Use Only Voice commands Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 79 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.
User Guide Internal Use Only Voice commands 2. Click Call Management > Voice Dialing. 3. In the Voice Adaptation section, click Start. 4. Complete the instructions on the screen. Available voice commands Voice command Description "Call " Say this voice command to make a call.
User Guide Internal Use Only Voice commands 2. Click Typing and Language > Language. 3. Change the Voice Dialing field. 4. Press the key > Save. Related information My smartphone doesn't recognize names or numbers in voice commands, 84 Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list.
User Guide Internal Use Only Voice commands My smartphone doesn't recognize names or numbers in voice commands Try the following actions: • • 84 Say the first name and the last name of your contact. Improve voice recognition of numbers.
User Guide Internal Use Only Messages Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Messages icon.
User Guide Internal Use Only Messages • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save key > Save. Click Search. the search criteria, press the • To search for messages using the criteria from your last advanced search, press the Advanced. Press the key > Last. key > Search by > Note: If you search for messages, your smartphone doesn't search attachments.
User Guide Internal Use Only Messages 1. From the home screen, press the 2. Press the • • key. key > Options > Call Logs and Lists. To show recent and missed calls in the Messages application, select the All Calls option. To hide call logs in the Messages application, select the None option. 3. Press the key > Save. Hide the new or unread message indicator 1. On the Home screen, click the Messages icon. 2. Press the • • key > Options > Message Display and Actions.
User Guide Internal Use Only Messages Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Change the Days To Keep Messages field. 4. Press the key > Save. Related information Some messages no longer appear on my smartphone, 124 Open a new message automatically when you remove your smartphone from your holster 1. On the Home screen, click the Messages icon. 2.
User Guide Internal Use Only 3. Press the Messages key > Save. Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options.
User Guide Internal Use Only Messages After you finish: For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Compose and send an email 1. On the home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Send.
User Guide Internal Use Only Messages Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue.
User Guide Internal Use Only Messages Viewing and replying to email View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key > Show Address. After you finish: To view the display name again, press the key > Show Name. Reply to or forward an email or PIN message In a message, press the • • key. To reply to a message, click Reply or Reply to All.
User Guide Internal Use Only Messages • To change the recipients, click Edit. Highlight a contact. Press the key > Send. Press the • To resend the message without changing it, click Resend. key > Change Address. Click a new contact. Related information I can't send messages, 39 Change options for HTML email 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3.
User Guide Internal Use Only Messages Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key. • To add a flag, click Flag for Follow Up. Set the flag properties. Press the • To change a flag, click Flag Properties.
User Guide Internal Use Only Messages 4. Highlight a folder. 5. Press the key > File. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a folder. Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters.
User Guide Internal Use Only Option Messages Description a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent to Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;).
User Guide Internal Use Only Messages 2. Highlight an email. 3. Press the key > Filter by > Sender or Subject. 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save. Turn on an email filter 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Select the check box beside an email filter. 4. Press the key > Save. Change, prioritize, or delete an email filter 1. On the Home screen, click the Messages icon. 2.
User Guide Internal Use Only Messages Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on. 1. On the home screen, click the Messages icon. 2. Press the key> Reconcile Now.
User Guide Internal Use Only Messages Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Send Email to Handheld checkbox. 5.
User Guide Internal Use Only Messages related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages. For more information about Google Mail, visit www.googlemail.com. Add or remove a Google Mail star You can mark an important Google Mail message or conversation with a star. 1. On the home screen, click the Messages icon. 2.
User Guide Internal Use Only Messages Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. 1. On the Home screen, click the Messages icon. 2. Click Options > Message Display and Actions. 3. Change the Preview Length field. 4. Press the key > Save.
User Guide Internal Use Only Messages Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.
User Guide Internal Use Only Messages Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. 1. When you're composing a text message, press the key > Attach. 2. Click an attachment type. 3. Click a file. Related information I can't attach a file to a text message, 128 Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1.
User Guide Internal Use Only Messages Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message. • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation. • To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key > Delete.
User Guide Internal Use Only Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. In the Channels section, highlight a cell broadcast channel. 4. Press the • • key.
User Guide Internal Use Only 2. Press the • • • Messages key > Options > Emergency Alert Messages. To unsubscribe from extreme threat alert messages, clear the Extreme Threat Alert Messages checkbox. To unsubscribe from severe threat alert messages, clear the Severe Threat Alert Messages checkbox. To unsubscribe from amber alert messages, clear the Amber Alert Messages checkbox. Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message.
User Guide Internal Use Only • • Messages On the home screen or in a folder, click the Options icon. Click Device > Device and Status Information. If supported by your input language, in a message or memo, type mypin followed by a space. Compose and send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the 3. key > Compose Other > Compose PIN. In the To field, do one of the following: • Type a PIN.
User Guide Internal Use Only Messages 1. When you are composing an email or a PIN message, press the key > Options. 2. Change the Importance field. 3. Press the key > Save. Change the display color of PIN messages 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. To change the display color of PIN messages in your inbox, clear the Display PIN Messages in Red checkbox. 4. Press the key > Save.
User Guide Internal Use Only Messages 5. If necessary, in the dialog box, select an option. Related information I can't turn on cell broadcasting, 128 Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1.
User Guide Internal Use Only 2. Press the Messages key > Open Link or Retrieve. After you finish: To return to the file, press the key. Set font options for a file or an attachment 1. In a file or an attachment, press the key > Options. 2. Change the font fields. 3. Press the key > Save. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file.
User Guide Internal Use Only 3. Press the Messages key. 4. Click one of the following items: • • Add to Contacts Update Contact Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide. 1.
User Guide Internal Use Only Messages Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off email message forwarding or by using email message filters. Allow messages from contacts in your contact list or allowed sender list 1.
User Guide Internal Use Only Messages 6. Click Add. 7. Press the key. 8. Click one of the following menu items: • • • Add Email Address Add Phone Number Add PIN 9. In the Enter new exception dialog box, type the contact information. 10. Press the key on the keyboard. 11. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. 1.
User Guide Internal Use Only Messages Related information Some signing and encryption options aren't available on my smartphone, 120 Encrypt an S/MIME or a PGP protected message with a passphrase By default, your BlackBerry smartphone uses your certificate or PGP key to encrypt messages. 1. When composing a message, change the Encoding field to an option that uses encryption. 2. Press the key > Options. 3.
User Guide Internal Use Only • Messages To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key. Add a certificate or PGP key from an attachment If you are enrolled with the PGP Universal Server, you can't add PGP keys from attachments. 1. In a message, click the certificate or PGP key attachment at the end of the message. 2. Click Retrieve Certificate or Retrieve PGP Key. 3. Click the certificate or PGP key.
User Guide Internal Use Only Messages View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > View Sender's PGP Key or View Encryption PGP Key. View encryption information for a weakly encrypted message 1. In a weakly encrypted message, highlight the encryption status indicator. 2. Press the key > Encryption Details.
User Guide Internal Use Only Messages Indicator Description The message is strongly encrypted. The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1.
User Guide Internal Use Only 4. Press the Messages key > Save. Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option.
User Guide Internal Use Only Messages 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Classification field. 4. Press the key > Save. Change the size of S/MIME or PGP indicators in messages 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. In the General section, change the Message Viewer Icons field. 4. Press the key > Save.
User Guide Internal Use Only Messages Turn off the prompt that appears before an S/MIME or a PGP protected message is cut short 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send. 4. Press the key > Save. After you finish: To turn on the prompt again, change the Truncation Mode field to Prompt User.
User Guide Internal Use Only • • Messages Attachments in the .pgp file format aren't supported. If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.
User Guide Internal Use Only Messages View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F.
User Guide Internal Use Only Move to the previous related message Messages Press K Troubleshooting: Messages application I can't send messages Try the following actions: • • • • • • • Verify that your BlackBerry® smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.
User Guide Internal Use Only • • • • • • • • Messages Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your smartphone. Connect to the network and try again.
User Guide Internal Use Only Messages I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
User Guide Internal Use Only Messages Related information Receive only the first section of long email messages, Troubleshooting: Email Email messages aren't reconciling over the wireless network Try the following actions: • • • Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually.
User Guide Internal Use Only Messages Try the following actions: • • Wait for a few seconds. The email folders might become available after a short period of time. Turn off wireless email reconciliation, and then turn it on again. Related information Reconcile email over the wireless network manually, 89 Email filters aren't working correctly Try the following actions: • • Verify that your email filters are turned on.
User Guide Internal Use Only Messages I can't turn on cell broadcasting If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the checkbox beside all the languages that your SIM card doesn't support. I can't attach a file to a text message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
User Guide Internal Use Only Files and attachments Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them.
User Guide Internal Use Only Files and attachments Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key.
User Guide Internal Use Only Files and attachments Related information About files and attachments, 108 Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send. 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device.
User Guide Internal Use Only Files and attachments 4. Select a location to store the file. 5. Click a folder. 6. Press the key > Paste. Related information Send a file, 109 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Copy, move, rename, or delete a file 1.
User Guide Internal Use Only Files and attachments 5. Select the Hidden checkbox. 6. Click OK. After you finish: After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. View a hidden file or folder You can view files or folders that you hid. 1. On the Home screen, click the folder that contains the file or folder that you hid. 2. Press the key > Explore. 3. Browse to the folder that contains the file or folder that you hid. 4. Press the key > Show Hidden.
User Guide Internal Use Only Files and attachments Move around a spreadsheet In a spreadsheet, press the • • • • key. key on the keyboard. To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the To switch worksheets, click Next Sheet or Prev Sheet. To view a list of worksheets, click Table of Contents. To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View. View the content of a cell In a spreadsheet, click a spreadsheet cell.
User Guide Internal Use Only Files and attachments Switch presentation views In a presentation, press the • • key. To view text only, click View Text. To view text and slides, click View Both. After you finish: To view the presentation in its original format, click View Slides. Switch slides In a presentation, press the key > Next Slide or Prev Slide. Rotate or zoom in to or out from a slide When viewing a presentation in slide view, press the key. • To rotate a slide, click Rotate.
User Guide Internal Use Only Files and attachments • If "More available" appears at the end of the message or attachment, press the • If part of a Google Mail conversation doesn't appear, press the • If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. key > More or More All. key > More of Conversation.
User Guide Internal Use Only Media Media How to: Media Media file basics Play a media file 1. Do one of the following: • • On the home screen, click the Media icon. Click a media type. If necessary, click a category. On the home screen or in the Applications folder, click the Voice Notes icon. 2. Click a file. 3. If the media controls don't appear at the bottom of the screen, click the trackpad. • • • • • • To play a media file, click the icon. To pause a media file, click the icon.
User Guide Internal Use Only • Media To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you. Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1.
User Guide Internal Use Only • Media To delete a file, click Delete. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties.
User Guide Internal Use Only Media Sort media files 1. Do one of the following: • • • To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video. To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder. To sort voice notes, on the home screen or in the Applications folder, click the Voice Notes icon. Highlight a voice note. 2. Press the key > Sort by. 3. Click a sorting option.
User Guide Internal Use Only 3. Press the Media key > Send. 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 128 Receive a media file using Bluetooth technology Before you begin: To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1.
User Guide Internal Use Only File extensions OGG Media Audio file formats Video file formats — • • FLAC Ogg Vorbis — • • • AAC-LC AAC+ eAAC+ — AMR-NB — • • QCELP EVRC — • • • PCM G711 U/A GSM 610 — Wave Synthesizer AAC AMR QCP WAV MID For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
User Guide Internal Use Only Media Shuffle or repeat songs 1. On the home screen, click the Media icon > Music icon. 2. Do one of the following: • To shuffle and play all of your songs, click Shuffle Songs. • To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight the artist, album, genre, or key > Shuffle. playlist. Press the • To repeat the song, playlist, album, or artist that is currently playing, press the Song, Playlist, Album, or All Songs.
User Guide Internal Use Only Media • To change the location of the song in the playlist, press the key > Complete Move. the • To delete the song from the playlist, press the 5. Press the key > Move. Navigate to a new location. Press key > Remove > OK. key > Save. Rename or delete a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Highlight a playlist. 4. Press the • • key. To rename the playlist, click Rename. Type a name for the playlist. Click OK.
User Guide Internal Use Only 5. Press the Media key > Save. Keep backlighting on when you play a video By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media options so that backlighting stays on when you play a video. 1. On the home screen, click the Media icon. 2. Press the key > Media Options. 3. Clear the Turn Off Auto Backlighting checkbox. 4. Press the key > Save.
User Guide Internal Use Only Media Turn on or turn off video lighting In low lighting conditions, the video light can improve the quality of videos that you record. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Select or clear the Video Light checkbox. 4. Press the key > Save. Turn on or turn off auto focus 1. On the home screen, click the Media icon > Video Camera icon. 2. Press the key. 3. Select or clear the Auto focus option.
User Guide Internal Use Only 2. Press the Media key > Options. 3. Select the Image Stabilization checkbox. 4. Press the key > Save. Change the location for storing videos that you take 1. On the home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. 4. Change the Folder field. 5. Press the key > Save.
User Guide Internal Use Only Media View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3. Press the Right Convenience key. The picture is saved to the Camera Pictures folder in the Pictures application.
User Guide Internal Use Only Media 3. Change the Image Size field. 4. Press the key > Save. Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen. After you finish: The geotag information can be viewed in the properties of the picture file. Turn off digital zoom for the camera 1.
User Guide Internal Use Only 3. Press the Media key > Save. Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen. 1. On the home screen, click the Camera icon. 2. Press the key > Options. 3. Change the Warn when pictures remaining drops to field. 4. Press the key > Save.
User Guide Internal Use Only Media Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Zoom, pan, or rotate a picture In a picture, do one of the following: • • To zoom in to the picture, click the trackpad. To zoom out from the picture, press the key. • To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.
User Guide Internal Use Only Media View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View Slide Show. After you finish: To close the slide show, press the key. Change your slide show options 1. On the Home screen, click the Media icon. 2. Press the • • key > Media Options.
User Guide Internal Use Only Media Voice notes Related information Transfer files to and from your smartphone, 140 Record a voice note 1. On the home screen or in the Applications folder, click the Voice Notes Recorder icon. 2. Click the 3. icon. Do any of the following: • To pause recording, click the • To stop recording, click the icon. To resume recording, click the icon. Click the icon. icon. After you finish: Note: When you stop recording a voice note, the voice note is automatically saved.
User Guide Internal Use Only Media • To seek the next or previous radio station, click the or icon. • To move to a specific radio station, click the radio station frequency number. In the Tune to Station dialog box, slide your finger up or down on the trackpad to change the numbers. Click OK. Turn on or turn off scan mode When you turn on scan mode, your BlackBerry smartphone will tune in to the first available radio station, pause on it, and then tune in to the next available radio station.
User Guide Internal Use Only 3. Press the • • Media key. To sort the radio stations by radio frequency, click Sort by Frequency. To sort the radio stations by name, click Sort by Name. Listen to FM radio on your speakerphone Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. 1. On the home screen, click the Media icon > FM Radio icon. 2. Click the Audio Output icon at the bottom of the screen until the speakerphone button appears.
User Guide Internal Use Only • • • Media If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos.
User Guide Internal Use Only Media The flash or video light dims or turns off If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the flash or video light dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash or video light might turn off.
User Guide Internal Use Only Media to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again. My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
User Guide Internal Use Only Ring tones, sounds, and alerts Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or ring tone for certain profiles or add a custom profile.
User Guide Internal Use Only Ring tones, sounds, and alerts Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon.
User Guide Internal Use Only Ring tones, sounds, and alerts Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile.
User Guide Internal Use Only Ring tones, sounds, and alerts Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification.
User Guide Internal Use Only Ring tones, sounds, and alerts Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save.
User Guide Internal Use Only Browser How to: Browser Browser at a glance 164 Browser
User Guide Internal Use Only Browser Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the keyboard. After you finish: To stop loading a webpage, press the key > Stop. Zoom in to or out from a webpage On a webpage, press the • • key > Zoom.
User Guide Internal Use Only Browser 3. In the General section, select the Enable Keyboard Shortcuts checkbox. 4. Press the key > Save. Related information Shortcuts: Browser, 55 Search for text in a message, in a file, or on a webpage Before you begin: To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 2. Type the text. 3.
User Guide Internal Use Only Browser To perform this task, you must have a browser home page set on your BlackBerry smartphone. 1. On a webpage, press the key. 2. Click Home. Close the browser 1. On a webpage, press the key. 2. Click Close. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image.
User Guide Internal Use Only Browser Copying and sending web addresses Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the After you finish: To paste the address, press the key > Copy Image Link. key > Paste.
User Guide Internal Use Only Browser Bookmark a webpage 1. On a webpage, press the key > Add to Bookmarks. 2. In the Title field, type a name for the bookmark. 3. In the Folder field, click the folder that you want the bookmark to appear in. 4. Click Add. Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. 1. On the home screen, click the Browser icon. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the • • key.
User Guide Internal Use Only Browser Add, rename, or delete a bookmark folder for webpages 1. On the home screen, click the Browser icon. 2. Press the key > Bookmarks. 3. Highlight a bookmark folder. 4. Press the • • • key. To add a bookmark folder, click Add Subfolder. To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the keyboard. To delete a bookmark folder, click Delete Folder. key on the Browser options Change your browser home page or start page 1.
User Guide Internal Use Only 2. Press the Browser key > Options. 3. In the General section, click Manage Search Engines. 4. Click a search engine. Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the Home screen, click the Browser icon. • To add a search engine from a link on a website, browse to the website. Click the link. Click Add.
User Guide Internal Use Only Browser Receive a prompt before you close the browser or stream media from the Internet 1. On the home screen, click the Browser icon. 2. Press the 3. key > Options. In the General section, below Prompt Before, do one of the following: • To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Closing Tabs on Exit checkbox.
User Guide Internal Use Only 4. Press the Browser key > Save. Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Enable JavaScript checkbox. 4. Press the key > Save.
User Guide Internal Use Only Browser If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation.
User Guide Internal Use Only Browser Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3. In the Proxy TLS section, highlight the Trusted Servers field. 4. Press the key > Add Host. 5.
User Guide Internal Use Only Browser information is available on your smartphone even when your smartphone is not connected to the wireless network. Web applications that use browser push automatically push updates to your smartphone, unless you turn off browser push. Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache.
User Guide Internal Use Only Browser About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location. Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the key. 2.
User Guide Internal Use Only I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® smartphone is connected to the wireless network.
User Guide Internal Use Only Calendar Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide Internal Use Only Calendar About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
User Guide Internal Use Only Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the Home screen, click the Calendar icon. 2. Press the key > View. 3. Click a view. Go to a specific date in the calendar 1.
User Guide Internal Use Only Calendar I can't schedule appointments that span multiple days, 188 I can't set some fields when scheduling appointments, 188 Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application.
User Guide Internal Use Only Calendar Do one of the following: • To send the meeting invitation to the participants that you invited, press the • To save an appointment, press the key > Send. key > Save. Related information Turn off your smartphone, 286 I can't schedule appointments that span multiple days, 188 I can't set some fields when scheduling appointments, 188 Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2.
User Guide Internal Use Only Calendar Check availability of meeting participants Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
User Guide Internal Use Only Calendar 1. In a meeting invitation, press the 2. key > Delegate. Click a contact. • • To send the response without adding comments, click Send Response. To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Calendar options Change how the calendar is displayed 1.
User Guide Internal Use Only 2. Press the Calendar key > Options. 3. Click a calendar. • • To change the color that is used for appointments from the calendar, change the Appointment Color field. To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box. 4. Press the key > Save. Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1.
User Guide Internal Use Only Calendar enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.
User Guide Internal Use Only Calendar Related information I can't enter a conference call with the Join Now option, 189 Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Conference Calling. 3. Type your conference call information. 4. Press the key > Save.
User Guide Internal Use Only Calendar I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
User Guide Internal Use Only Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact.
User Guide Internal Use Only Contacts • To copy contacts from your SIM card to your contact list, in the contact list, press the key > SIM Phone Book. key > Copy All To Contacts. Press the • To copy a contact from your contact list to your SIM Card, in the contact list, click a contact. Highlight a phone number . • Press the key > Copy to SIM Phone Book. Press the key > Save.
User Guide Internal Use Only Contacts • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key > Add to Contacts > Add to key > Save. Existing Contact. Click a contact. If necessary, add contact information. Press the • To delete a contact from your Contact list, on the home screen, click the Contacts icon. Highlight a contact. Press the key > Delete.
User Guide Internal Use Only Contacts 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue. Related information I can't attach a file to a text message, 128 Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6.
User Guide Internal Use Only Contacts Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1.
User Guide Internal Use Only Contacts Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
User Guide Internal Use Only Contacts Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
User Guide Internal Use Only Contacts Multiple contact lists About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone. For more information, contact your wireless service provider.
User Guide Internal Use Only Contacts Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. 3. Change the Global Name Display field. 4. Press the key > Save. View the number of contacts stored on your smartphone 1. On the Home screen, click the Contacts icon. 2. Press the key > Options. 3.
User Guide Internal Use Only Contacts Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider.
User Guide Internal Use Only Contacts My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.
User Guide Internal Use Only Clock Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the • • key > Set Time. To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click OK. 3.
User Guide Internal Use Only Clock Related information The time on my smartphone isn't correct, 205 Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1.
User Guide Internal Use Only Clock Silence the alarm • • If snooze is not turned on, click Dismiss. If snooze is turned on, click Snooze. Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4. Press the key > Save.
User Guide Internal Use Only Clock Use the stopwatch 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. key > Stopwatch. Click the start/stop icon. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the key > Send Results. Click a message type. Use the timer 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Timer. 3.
User Guide Internal Use Only Clock Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the • • If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.
User Guide Internal Use Only Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence.
User Guide Internal Use Only Tasks and memos Change the status of a task 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the • • key. To mark the task as complete, click Mark Completed. To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the Save. key > Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed.
User Guide Internal Use Only Tasks and memos Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide Internal Use Only Tasks and memos About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Internal Use Only Tasks and memos About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.
User Guide Internal Use Only Tasks and memos Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Save.
User Guide Internal Use Only Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type.
User Guide Internal Use Only Typing Highlight, cut, copy, or paste text 1. Press and hold the • • key. To highlight text character by character, on the trackpad, slide your finger left or right. To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key. 3. Click Cut or Copy. 4. Place the cursor where you want to insert the cut or copied text. 5. Press the key > Paste. Type a symbol Press the key. Type the letter that appears below the symbol.
User Guide Internal Use Only Typing 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Change the options. 5. Press the key > Save. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3.
User Guide Internal Use Only Typing Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Change the Horizontal Sensitivity field and Vertical Sensitivity field. 4. Press the key > Save. Set the cursor speed 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Internal Use Only Typing Stop adding items automatically to the custom dictionary 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Typing checkbox. 5. Clear the Names checkbox. 6. Change the Email field to Off. 7. Press the key > Save. Word substitution Depending on the display language that you use, this feature might not be supported.
User Guide Internal Use Only Typing • To insert a macro (for example, the current date or time), press the key > Insert Macro. 6. Do one of the following: • • To capitalize the entry exactly as you typed it, change the Using field to Specified Case. To capitalize the entry according to the context, change the Using field to SmartCase. 7. In the Language field, change the language. 8. Press the key > Save. Change or delete a word substitution entry 1.
User Guide Internal Use Only Typing 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email. 1.
User Guide Internal Use Only Typing Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish. I have no Advanced Style Options If you changed your smartphone typing style to Direct, Advanced Style Options isn't available.
User Guide Internal Use Only Keyboard Keyboard How to: Keyboard Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Convenience Key. 3. Change the Right Side Convenience Key Opens field or Left Side Convenience Key Opens field. 4.
User Guide Internal Use Only Keyboard Turn on key tones 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Select the Key Tone checkbox. 4. Press the key > Save. Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save.
User Guide Internal Use Only Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing options change to the selected language.
User Guide Internal Use Only Language 4. Click Update. Any languages that you don't select are deleted from your smartphone. Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software . 1.
User Guide Internal Use Only Language 5. Click Save. Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator.
User Guide Internal Use Only Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Do any of the following: • • • To change the brightness of the backlight for the screen, change the Backlight Brightness field.
User Guide Internal Use Only 4. Press the Screen display key > Save. Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu.
User Guide Internal Use Only Screen display Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. 1. On the home screen, press the key > Options. 2. Change the Downloads Folder field. 3. Press the key > Save. Add, rename, or delete a folder on the home screen On the home screen, do one of the following: • To add a folder, press the key > Add Folder. Type a name for the folder. Click Add.
User Guide Internal Use Only Screen display Use grayscale or reverse contrast for the screen display 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility. • • To use grayscale for the screen display, change the Color Contrast field to Greyscale. To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save.
User Guide Internal Use Only Screen display No application opens when I press a Convenience key Try the following: • • If you haven't done so, assign an application to the key. Verify that you didn't delete the application that you assigned to the key. The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
User Guide Internal Use Only GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported.
User Guide Internal Use Only GPS technology 2. Click Device > Location Settings. 3. Change the Location Services field to Location On. 4. Press the key > Save. After you finish: To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1.
User Guide Internal Use Only GPS technology Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
User Guide Internal Use Only Maps Maps How to: Maps Map basics Get directions 1. On the home screen, click the Messages icon. 2. Press the 3. key > Get Directions. Do one of the following to specify a starting location: • • • • • • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location.
User Guide Internal Use Only Maps Clear a map When you clear a map, any route information displayed on the map no longer appears. 1. On the Home screen, click the Maps icon. 2. On a map, press the > Clear Map. View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map.
User Guide Internal Use Only Maps Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map. 1. On the Home screen, click the Maps icon. 2. If your smartphone is in pan mode, press the 3. key > Zoom Mode. Do one of the following: • To zoom in, on the trackpad, slide your finger up. • To zoom to a point on a map, press the key > Zoom to Point.
User Guide Internal Use Only Maps 3. Do one of the following: • • To show all favorite locations, select the Show All Favorites on the Map checkbox. To remove favorite locations from a map, clear the Show All Favorites on the Map checkbox, and then clear the favorite locations that you don't want to appear. 4. Press the key. Change the information for a location in your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the key > Favorites. 3. Highlight a location. 4.
User Guide Internal Use Only Maps After you finish: To remove promotion markers from a map, press the key > Clear Map. Depending on your wireless service provider, this feature might not be available. View a coupon or a Groupon offer If a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have a Groupon account, you can log in from the Maps application. 1. On the home screen, click the Maps icon. 2. Press the key > Show Deals. 3.
User Guide Internal Use Only Maps Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the key > Options. 2. Click Set Global Map Services. 3. Perform any of the following actions: • • Change the Default Font Family field. Change the Minimum Font Size field. 4. Press the key > Save.
User Guide Internal Use Only Maps Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save.
User Guide Internal Use Only Applications Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message.
User Guide Internal Use Only Applications About multitasking, 240 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears. 2. Click an application icon. 3. In the app, do one of the following: • Press the key > Close. • Press the key.
User Guide Internal Use Only Applications Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View the size of an application database 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3.
User Guide Internal Use Only Applications • If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help. • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
User Guide Internal Use Only Error message and cause Applications Possible solution Error 552: Insufficient storage space available during startup Error 561: Application error Error 602: Application error Error 603: Application error Error 200: BlackBerry Device Software Try the following actions: error • Reset your smartphone. Error 545: Incompatible file system • If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software.
User Guide Internal Use Only Applications Reset your smartphone, 286 Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software.
User Guide Internal Use Only BlackBerry ID BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.
User Guide Internal Use Only BlackBerry ID Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID. 1. Do one of the following: • • From a computer, visit www.blackberry.com/blackberryid.
User Guide Internal Use Only BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone.
User Guide Internal Use Only • To update your software over the wireless network, on the home screen, click the BlackBerry Device Software icon. If you don't have the icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. • • To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry Desktop Software. Connect your smartphone to your computer. To update your software using a website, from your computer, visit www.
User Guide Internal Use Only BlackBerry Device Software Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • • On the home screen or in a folder, click the Options icon. Click Device > About Device Versions. If supported by your input language, in a message or memo, type myver followed by a space.
User Guide Internal Use Only BlackBerry Device Software My smartphone doesn't have enough available storage space to update the BlackBerry Device Software Try the following actions: • • • Delete display languages, themes, or third-party applications that you don't use. Delete messages and calendar entries that you don't need. Delete browsing information. My smartphone responds slowly or freezes Try the following actions: • • • • Close unused applications. Free some of your application storage.
User Guide Internal Use Only Manage Connections Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. 1.
User Guide Internal Use Only Manage Connections Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
User Guide Internal Use Only Manage Connections Switch wireless networks manually Before you begin: To switch wireless networks manually, your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
User Guide Internal Use Only Manage Connections Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks.
User Guide Internal Use Only 6. Press the Manage Connections key > Close. Change the order of preferred networks Before you begin: To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list. 1.
User Guide Internal Use Only Manage Connections Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal.
User Guide Internal Use Only Manage Connections Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • • • • • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
User Guide Internal Use Only Manage Connections Turn on or turn off data service or set roaming options, 254 Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks.
User Guide Internal Use Only Manage Connections Connect to a Wi-Fi network About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster. Hotspots are available in many public places.
User Guide Internal Use Only Manage Connections 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network. 3. In the SSID field, type the name of the Wi-Fi network. 4. Click Next. 5. In the Security Type field, click the Wi-Fi network security type and provide any requested information. 6. Click Save and Connect.
User Guide Internal Use Only 3. Press the Manage Connections key > Options. • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox. 4. Press the key > Save. Options for saved Wi-Fi networks Common options Option Description Name Type a display name for the Wi-Fi network. SSID Type the Wi-Fi network name.
User Guide Internal Use Only Manage Connections WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA or WPA2 Personal passphrase to connect to the Wi-Fi network.
User Guide Internal Use Only Manage Connections Option Description Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone.
User Guide Internal Use Only Manage Connections Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3.
User Guide Internal Use Only Manage Connections Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal.
User Guide Internal Use Only Manage Connections Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions: • • • • • • • • • • Verify that you turned on the connection to the Wi-Fi network. Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect.
User Guide Internal Use Only Manage Connections My smartphone drops calls made using Wi-Fi calling You can only make calls using Wi-Fi calling if your BlackBerry smartphone is connected to a Wi-Fi network. To avoid dropped calls, your smartphone plays a warning tone when you are making a call using Wi-Fi calling and your Wi-Fi connection is getting weak. To make another call using Wi-Fi calling, move to an area with a stronger Wi-Fi signal.
User Guide Internal Use Only Mobile Hotspot mode Mobile Hotspot mode How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode.
User Guide Internal Use Only When Mobile Hotspot mode is turned on, the screen. Mobile Hotspot mode indicator appears in the connections area at the top of the home Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider.
User Guide Internal Use Only Mobile Hotspot mode Change your mobile hotspot name You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
User Guide Internal Use Only Mobile Hotspot mode Submit a Mobile Hotspot diagnostic report 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot Connections. 3. Press the key > Diagnostics. 4. Press the key > Email Report.
User Guide Internal Use Only Bluetooth technology Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
User Guide Internal Use Only Bluetooth technology 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search. 3. Click a Bluetooth enabled device. 4.
User Guide Internal Use Only Bluetooth technology Switch to a paired Bluetooth enabled device during a call Before you begin: To perform this task, you must turn on Bluetooth® technology. During a call, press the key > Activate . Share contacts with a paired Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3.
User Guide Internal Use Only Bluetooth technology 1. On the home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth. Rename or delete a paired Bluetooth enabled device Before you begin: To perform this task, you must turn on Bluetooth® technology. To delete a paired Bluetooth enabled device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device. 1.
User Guide Internal Use Only Bluetooth technology Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone.
User Guide Internal Use Only Bluetooth technology Turn off a Bluetooth profile 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. In the Services section, clear the checkbox beside one or more Bluetooth profiles. 5. Press the key > Save.
User Guide Internal Use Only Bluetooth technology Restrict outgoing calls 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. Set the Allow outgoing calls field to Never or If Unlocked. 5. Press the key > Save. Change the pairing name for your BlackBerry smartphone 1.
User Guide Internal Use Only Bluetooth technology Set the message types that your Bluetooth enabled car kit notifies you of Before you begin: To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2.
User Guide Internal Use Only Bluetooth technology Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: • • • • • Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
User Guide Internal Use Only Bluetooth technology I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
User Guide Internal Use Only Bluetooth technology I can't share contacts with a paired Bluetooth enabled device Try the following: • • • • Verify that Bluetooth technology is turned on. Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device. Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile.
User Guide Internal Use Only Media server Media server How to: Media server About sharing files using the media server The media server allows you to wirelessly share the media files from your BlackBerry smartphone with supported devices that are UPnP compatible or DLNA Certified, such as some computers, TVs, or other home entertainment equipment. Supported devices connect to your smartphone and get access to your shared media files so you can play the files on the connected devices.
User Guide Internal Use Only Media server Manage the devices connected to the media server You can change your decisions about which devices connect, and how they connect, while using Media Server. 1. On the home screen, click the Media icon. 2. Press the key > Media Server. 3. Click Access Control. 4. Highlight a connection. 5.
User Guide Internal Use Only Power and battery Power and battery How to: Power and battery Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Auto On/Off. 3.
User Guide Internal Use Only Power and battery Check the battery power level 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. About the Device Analyzer application You can use the Device Analyzer application to monitor applications for excess power consumption and to conserve battery life. For example, you can turn on battery saving mode to monitor your BlackBerry smartphone's battery power level.
User Guide Internal Use Only Power and battery Turn on or turn off application monitoring Application monitoring alerts you when an application uses too much battery power or stops responding. To conserve battery power, you can close or remove these applications. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Application Monitoring Mode. 3. Select or clear the Turn on Application Monitoring checkbox.
User Guide Internal Use Only Storage space and media cards Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures.
User Guide Internal Use Only Storage space and media cards 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the key > Enable USB Mass Storage. 4. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. After you finish: To turn off USB mass storage mode, press the key > Disconnect.
User Guide Internal Use Only Storage space and media cards Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the key > Repair. 4. Complete the instructions on the screen.
User Guide Internal Use Only Storage space and media cards About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both.
User Guide Internal Use Only Storage space and media cards View the amount of available storage space on your smartphone 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. View the amount of storage space used by media files 1. On the Home screen, click the Media icon. 2. Press the key > Memory Use.
User Guide Internal Use Only Storage space and media cards The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list. Try the following actions: • • • • • Verify that you have deleted old email messages or text messages, especially messages with attachments.
User Guide Internal Use Only Search Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results. 1. On the home screen, click the icon. 2. Type your search terms. After you finish: To stop a search, press the key twice.
User Guide Internal Use Only Search 2. Click Device > Search. • • • • To clear search history, click Delete Search History. To turn off search history, clear the Show Search History checkbox. To turn off web suggestions, clear the Show Web Suggestions checkbox. To change which applications your BlackBerry smartphone searches, in the Data Sources section, select or clear the checkbox beside one or more applications. 3. Press the key > Save. Change the language for voice enabled search 1.
User Guide Internal Use Only Search Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name.
User Guide Internal Use Only Search Field Description Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the • • • • • key. To view more available search results, click Get More Results. To add the message that you highlighted to your message inbox, click Add. To add all the messages from the search results to your message inbox, click Add All.
User Guide Internal Use Only Search After you finish: To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon. • • To search for a contact in your contact list, type all or part of a contact's name.
User Guide Internal Use Only Security Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone. Smartphone password You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you can set your smartphone to lock after a certain period of inactivity. You must enter your smartphone password to unlock your smartphone.
User Guide Internal Use Only Security accessed unless you restore your smartphone data. After you restore your smartphone data, when you attempt to open Password Keeper you are prompted to create a Password Keeper password. Then, you are prompted to enter the old Password Keeper password to access old password information. Restoring your data Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
User Guide Internal Use Only Security Do one of the following: • To lock the keyboard, press the • To unlock the keyboard, press the key on the top of your smartphone. key again. • To lock your smartphone with a password, on the home screen or in a folder, click the • icon. To unlock your smartphone, enter your password. Change when your smartphone locks automatically with a password Before you begin: Depending on the options that your administrator sets, you might not be able to perform this task.
User Guide Internal Use Only Security 4. Type blackberry. 5. Click Wipe Data. After you finish: If your smartphone was previously associated with a BlackBerry Enterprise Server, when you delete all your smartphone data, any IT policy rules that were associated with your smartphone remain and may continue to affect the features and settings that are available on your smartphone. Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place.
User Guide Internal Use Only Security Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. After you finish: To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. 3.
User Guide Internal Use Only Security Encryption About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.
User Guide Internal Use Only Security Related information About file encryption, 292 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Change the Strength field. 4. Press the key > Save.
User Guide Internal Use Only Security SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the key > Enable Security. 4. Type your SIM card PIN code.
User Guide Internal Use Only • • Security When you change the time or the time zone for your smartphone When you lock your smartphone Turn on memory cleaning 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. Select the Enable checkbox. 4. Press the key > Save. Change when your smartphone deletes sensitive data from the temporary smartphone memory 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Internal Use Only Security Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys. If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator.
User Guide Internal Use Only Security Certificate and PGP key basics Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server If you are enrolled with the PGP Universal Server, you can't download PGP keys manually. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Press the key > Fetch Certificates or Fetch PGP Keys. 4. Specify the search criteria. 5. Press the key > Search. 6.
User Guide Internal Use Only Security Import a certificate or PGP key that is saved on your smartphone 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and click a certificate or PGP key. 3. Select the certificate or PGP key. 4. Press the key > Import Certificate or Import PGP Key. • To view the certificate or PGP key, highlight the certificate or PGP key. Press the View PGP Key. • To trust the certificate or PGP key, highlight the certificate or PGP key.
User Guide Internal Use Only Security View one type of certificate or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Press the key. 4.
User Guide Internal Use Only Indicator Security Description The certificate, a certificate in the certificate chain, or the PGP key is untrusted, revoked, expired, not valid, or can't be verified. Status indicators for certification authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon.
User Guide Internal Use Only Security Related information About the trust status of certificates and PGP keys, 309 Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server. 1. On the home screen or in a folder, click the Options icon. 2.
User Guide Internal Use Only Security Reason Description User ID Invalid The user information for the PGP key is not valid. Certificate and PGP key options Change the display name for a certificate or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Highlight a certificate or PGP key. 4. Press the key > Change Label. 5. Type a display name for the certificate or PGP key. 6. Click OK.
User Guide Internal Use Only 6. Press the 7. Security key > Add Address. Do one of the following: • • Click a contact. Click Use Once. Type an email address. Press the 8. Press the key on the keyboard. key > Save. Change how often a certification authority profile checks certificate status Depending on your organization, you might be able to change how often a certification authority profile checks the status of its certificate.
User Guide Internal Use Only • Security To delete a certificate server, highlight a certificate server. Press the key > Delete. Change connection information for a certificate server 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the key > Edit. 5. Change the connection information for the certificate server. 6. Press the key > Save.
User Guide Internal Use Only Security 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the key > Email Server or PIN Server.
User Guide Internal Use Only Security Change when your smartphone deletes the key store password 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4. Press the key > Save. To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store password.
User Guide Internal Use Only Security 3. Clear the Allow Key Store Backup/Restore checkbox. 4. Press the key > Save. After you finish: To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox. Change the refresh rate for certificate revocation lists 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. In the Certificate Status section, change the Expires After field. 4.
User Guide Internal Use Only Security If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card certificates to send S/MIME-protected messages. Turn on two-factor authentication Before you begin: To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password.
User Guide Internal Use Only Security About smart password entry If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone is designed to remember the format of a password that you type in a password field. When you type the password again, your smartphone applies a smart password filter to the password field.
User Guide Internal Use Only • • Security You must have set a smartphone password. You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone. 1.
User Guide Internal Use Only Security VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, your adminstrator might add a VPN profile to your BlackBerry smartphone automatically and you might have more than one VPN profile on your smartphone.
User Guide Internal Use Only Security Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location. Some applications require specific permissions to work.
User Guide Internal Use Only Security 4. Press the key > Reset All Firewall Prompts. 5. Press the key > Apply Defaults to All. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
User Guide Internal Use Only 5. Press the Security key > Save. Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
User Guide Internal Use Only Security Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files Set whether third-party applications can access files that you store on your smartphone.
User Guide Internal Use Only Security Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
User Guide Internal Use Only Service books and diagnostic reports Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3.
User Guide Internal Use Only Service books and diagnostic reports Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient. 1. On the home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3.
User Guide Internal Use Only Related information Run a diagnostic report, 332 Service books and diagnostic reports
User Guide Internal Use Only Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
User Guide Internal Use Only 2. Press the Synchronization key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select or clear the Wireless Reconcile checkbox. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon. 2.
User Guide Internal Use Only Synchronization 1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. 2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. After you finish: If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
User Guide Internal Use Only Synchronization Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • • • Verify that your BlackBerry® smartphone is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually.
User Guide Internal Use Only Synchronization Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
User Guide Internal Use Only Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5.
User Guide Internal Use Only 3. Press the Accessibility options key > Save. Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save.
User Guide Internal Use Only 7. Press the Accessibility options key > Save. After you finish: To delete a contact alert, highlight the contact alert that you want to delete. Press the Delete. Related information Icons for sound and alert profiles, 159 key > TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.
User Guide Internal Use Only Accessibility options Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands.
User Guide Internal Use Only • • Accessibility options To change the Word Substitution entry, click Edit. Change the entry. Press the To delete the Word Substitution entry, click Delete. key > Save. Type text using the predictive input method When you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the • To select the highlighted suggestion and continue typing, click the word. • To ignore the suggestions, keep typing.
User Guide Internal Use Only Calculator Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry smartphone keyboard. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the • • key. To convert the number from imperial to metric, click To Metric.
User Guide Internal Use Only Glossary Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is authentic and can be trusted. This may also be called a digital certificate.
User Guide Internal Use Only Glossary public key BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certification authority. tap A tap is a user interaction with a touch screen, using one finger to quickly touch the screen.
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User Guide Internal Use Only Legal notice Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.
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