User's Manual
Table Of Contents
- Welcome
- BlackBerry 10: new apps and features
- Getting started
- Inserting the SIM card, battery, and media card
- Remove the battery door
- Insert or remove the SIM card
- Insert or remove the battery and a media card
- Set up your device
- Home screen at a glance
- Application icons
- Notification icons
- Scroll and move between items
- Use a slider
- Select items
- Zoom in to or zoom out from the screen
- Move items from one place to another
- Minimize apps and show your Active Frames
- Show the menus
- About BlackBerry ID
- Set up a new BlackBerry ID
- Using the BlackBerry Voice Control app
- Device Switch
- Before you switch devices
- Learn what transfer options are available to you
- Make note of your usernames and passwords
- Update BBM
- What if I have contacts on my SIM card?
- Backing up and switching devices
- Transfer data from a BlackBerry 7 device using a media card
- Transfer data to a new device using a computer and BlackBerry Link
- After you switch devices
- Restoring your BBM contacts and groups
- Transfer passwords from the Password Keeper app
- Add an account to your device
- Tips after switching devices
- Troubleshooting: Device Switch
- I can't switch my SIM card to my new BlackBerry 10 device
- How do I reset my lost or forgotten BlackBerry ID password?
- Some of the data from my previous device isn't on my new device
- I can't transfer items using my media card
- What makes my BlackBerry 10 device different from other BlackBerry devices?
- How do I get to the menu?
- How do I get back to the home screen?
- How do I change my settings and options?
- Where are my ring tones and notification profiles?
- Where are my messages?
- Where are my apps?
- Where are my tasks, memos, and voice notes?
- Where do I find my files?
- Where can I find my device info and passwords?
- How do I search?
- What is BlackBerry Link?
- Get your message out with the BlackBerry Keyboard
- Connections
- Check which wireless networks your device connects to
- Connect to the mobile network
- Wireless connections icons
- Tips: Choosing a connection
- Network connections
- Connections between devices
- Connect your device to an HDMI display
- Turn on airplane mode
- Connect to a Wi-Fi network
- Manually connect to a Wi-Fi network
- I can't connect to a Wi-Fi network
- Turn on Bluetooth technology
- Pair and connect with a Bluetooth enabled device
- What is NFC?
- Turn on NFC
- Send a file using NFC
- Stay connected with BlackBerry Hub
- About the BlackBerry Hub
- Add an account to your device
- I can't add an email account
- I'm not receiving messages
- BlackBerry Hub icons
- Text message icons
- Peek at your messages in the BlackBerry Hub from anywhere
- View messages by account or message type
- Search for a message
- Send a message from the BlackBerry Hub
- Reply to or forward an email
- Attach a file to an email or text message
- Peek at your messages in the BlackBerry Hub from anywhere
- Peek at your messages and notifications while you're composing or viewing a message
- Check your upcoming events from the BlackBerry Hub
- Create a meeting from an email
- Add a sender to your contact list
- See the world through BBM
- Time travel with your camera
- Camera app at a glance
- Taking pictures and recording videos
- Take a picture
- Record a video
- Switch between the camera, the video camera, and Time Shift mode
- Access the Camera app from the Lock screen
- Using Time Shift mode
- Take the best picture possible using Time Shift mode
- Replace a person's expression using Time Shift mode
- Enhance your experience with BlackBerry World
- BlackBerry World at a glance
- Search for apps, games, music, or videos
- Download and buy apps, games, music, and videos
- Change your payment options
- Rate and review an app or a game that you downloaded
- Download an update to an app or a game
- Deleting apps
- Delete a downloaded item from BlackBerry World
- Delete an app from your home screen
- Reinstall an app or game
- Keep current with Calendar
- Remember
- Legal notice
• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are
able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi
network or a hotspot, talk to your administrator or an employee at the hotspot.
• Your connection might have timed out. Try connecting again.
• If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If you know the
network name, try connecting to the Wi-Fi network manually.
• Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network.
If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options:
• Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could
prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on
your device, and the certificate has an expiration date).
• If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
• If your email account is a work account, your device might prevent connections to certain wireless access points. For
more information, contact your administrator.
Still not connected? OK, try the following:
• Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a home network, refer to
the information that came with your router; for a work Wi-Fi network, talk to your administrator; for a public hotspot,
refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about
how to connect.
• If you use the Press WPS Button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi router uses Wi-Fi
Protected Setup, and that it is set to send its profile. Verify that another device is not also attempting to connect at the
same time, and that not more than one Wi-Fi router within range is set to send its profile. For more information, see the
information that came with your router.
• If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The root
certificate must be installed on your device before you can connect to the network. For more information, talk to your
administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication certificate on your
device. The authentication certificate must be installed on your device before you can connect to the network. For
more information, talk to your administrator.
• If you need to contact a support representative, you can access diagnostic information by tapping Advanced on the Wi-
Fi settings screen. To copy the log information to send to your support representative, in the Diagnostic Information
drop-down list, tap Logs. Tap Copy Logs.
Turn on Bluetooth technology
1. On the home screen, swipe down from the top of the screen.
2.
Tap .
User Guide
RIM Strictly Confidential
Connections
44