User Guide BlackBerry XX Smartphone
Published: 2014-12-01 SWD-20141201110414441
Contents Setup and basics........................................................................................................................................... 6 New in this release......................................................................................................................................... 6 Introducing your BlackBerry smartphone..................................................................................................... 14 Your device at a glance....................
Camera........................................................................................................................................................85 Pictures....................................................................................................................................................... 94 Music........................................................................................................................................................ 101 Videos....................
Calculator.................................................................................................................................................. 242 Productivity and work.................................................................................................................................244 Switch between your personal space and work space................................................................................. 244 About BlackBerry Balance and your work space .................
User Guide Setup and basics Setup and basics New in this release Introducing BlackBerry 10 OS version 10.3.1 BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub, Meeting Mode in the Calendar app, and automatic suggestions in the Camera app.
User Guide Setup and basics Things you can do with the BlackBerry Assistant,193 Updated look and feel The new notifications icon Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3.1. Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps.
User Guide Setup and basics Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications. You can also turn off the Run When Minimized app permission so that when you minimize an app it doesn't continue to consume battery power.
User Guide Setup and basics set Meeting Mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting. When the meeting ends, your notifications return to your normal settings.
User Guide Setup and basics If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space. A separate Camera app is still available in your personal space that saves pictures and videos in your personal space.
User Guide Setup and basics BlackBerry Story Maker The BlackBerry Story Maker icon The BlackBerry Story Maker app takes the work out of making picture and video collections by grouping the pictures and videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents stories to you in the Date view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most viewed, recently viewed, and recently added.
User Guide Setup and basics When you open the Videos app, videos that you recently added or played appear across the top of the screen. The Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options. The Videos app is more closely integrated with the BlackBerry Story Maker app.
User Guide Setup and basics Related information Monitor your wireless data usage,156 Manage your mobile data settings,136 Set a monthly data limit notification,136 Settings menus The Settings icon A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top of the screen to open the Quick Settings menu.
User Guide Setup and basics Introducing your BlackBerry smartphone In this web-based training, learn about your BlackBerry smartphone's hardware features and specifications, see a comparison of your smartphone with other smartphones, and learn about using the touch screen. Note: This training is available in English only. Start the training Your device at a glance BlackBerry device showing the notification LED and front camera on the front of the device.
User Guide Setup and basics Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
User Guide Setup and basics In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language. How do I search? If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant.
User Guide Setup and basics Icon Description The notification message icon Notification messages from apps and services such as BlackBerry World Menu icons Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.
User Guide Setup and basics Insert the SIM card Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted. 1. With the back of your device facing you, use the indentation on the top of the device to pull the top part of the cover toward you. BlackBerry device showing the notch to access the slot for the nano SIM card. 2. With the metal contacts facing away from you, insert the nano SIM card into the right slot as shown.
User Guide Setup and basics The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid. To open the Setup app, on the home screen, tap The Setup app icon . Using gestures Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn gestures to help you do things more quickly.
User Guide Setup and basics Show the menus You can find features, options, and help by exploring the menus. Do any of the following: • To see more actions that you can perform in an app, tap The more actions icon or The more tabs icon . BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see more actions. • To see more actions for a specific item, such as a song or picture, touch and hold the item.
User Guide Setup and basics Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle. BlackBerry device showing a directional arrow moving to the right. Shows the gesture to progress through a file. Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens.
User Guide Setup and basics Advanced interactions If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures: • • • • Lift to wake Flip to mute Flip to save power Hold to stay awake Lift to wake If you turn on this feature, when pick up your device from a flat surface, your BlackBerry device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your device.
User Guide Setup and basics Hold to stay awake If you turn on this feature, the screen stays on longer while you hold your device in your hand. This setting overrides the value set in Image Settings > Display > Screen Timeout. To turn on this feature, tap Image Settings > Advanced Interaction. Turn on the Hold to Stay Awake switch. Personalizing your device Learn how to personalize your device and make it uniquely yours.
User Guide • • • Setup and basics Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery. If you have information saved to your SIM card, such as contact information, save the data to the storage space on your previous device or your media card before you begin to switch devices.
User Guide Transfer method Setup and basics Data transferred • • • • BlackBerry Link SIM card BlackBerry Browser bookmarks and folders Text messages (SMS and MMS) Phone history Wireless connection profiles Data saved to the storage space on your previous device, including the following: • • • • • • • • • • • Requirements • • • Contacts Music Pictures Videos Calendar entries Settings Phone history Fonts Tasks and memos BBM contacts BlackBerry Browser bookmarks and folders Alarm and clock settings T
User Guide Setup and basics See which version of device software is installed on your previous device If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the home screen of your previous device, do one of the following: • • Click Options > About. Click Options > Device > About Device Versions.
User Guide 1. On the home screen of your old device, click Options. 2. Depending on your device, do one of the following: • Click Third Party Applications > BlackBerry ID. • Click Device > BlackBerry ID. • Click BlackBerry ID. Setup and basics Switching from a BlackBerry 10 device If you're transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you.
User Guide Setup and basics Transfer data to a new device using BlackBerry Link on a computer You can use BlackBerry Link to transfer data and settings, such as phone history, media files, browser bookmarks, and more to your new BlackBerry 10 device. BlackBerry Link is designed to move the data in your personal space but not the data in your work space. BlackBerry Link supports all software versions except BlackBerry Device Software 4.x and earlier.
User Guide Setup and basics Transfer contact info using a SIM card Your BlackBerry Passport device uses a nano SIM card. As such, this data transfer method is only available if you're switching from a BlackBerry Passport to another BlackBerry Passport. 1. On your previous device, tap Contacts. 2. Swipe down from the top of the screen. 3. Tap The Settings icon . 4. Under SIM Card, tap Copy Contacts from Device to SIM Card. 5.
User Guide • • • Setup and basics Security wipe your previous device to delete all of your data. Download apps from the BlackBerry World storefront. Explore the Help app on your new device and discover tips and tricks. For information about returning your previous BlackBerry device for recycling and safe disposal, visit www.blackberry.com/ recycling. The recycling and trade-up program is only available in certain areas.
User Guide 4. Type blackberry. 5. Tap Delete Data. Setup and basics If you're planning to give away or recycle your device, remember to also remove your SIM card and media card. Download your apps from BlackBerry World You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to four additional devices, without having to pay for the items again. 1. On your new BlackBerry 10 device, tap the BlackBerry World icon. 2.
User Guide Setup and basics I can't transfer items using my media card Try any of the following: • • Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again. Use BlackBerry Link to transfer your info from one device to another.
User Guide 2. Tap Image Settings > BlackBerry ID. 3. Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID. 4. Open the email message and follow the instructions on the screen. Setup and basics Change your BlackBerry ID password 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > BlackBerry ID. 3. Tap Change Password.
User Guide Setup and basics How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you. Do one of the following: • To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen.
User Guide Phone and voice Phone and voice Phone While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video.
User Guide 3. Phone and voice Tap Call. Tip: To make a call on the home screen, type a contact name or phone number. Tap Call or Call . Call a recent number or speed dial contact 1. In the Phone app, tap The Calls icon . 2. Tap a name, number, or speed dial contact. Tip: To send a text message to a recent number, beside the number, tap The down arrow > The text message icon .
User Guide Phone and voice Put a call on hold While on a call, press and hold The mute icon until Call Held appears on the screen. Take notes during a call While on a call, you can take notes that are saved as entries in BlackBerry Remember. Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard. 1. While on a call, tap The notes icon . 2. Type your notes and include information such as a title, due date, and tags. 3. Tap Save.
User Guide Phone and voice While on a call, tap Audio > Handset. To move a call back to the headset, tap Audio > Headset. Move a call to BBM Video See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you are asked to add the person to BBM before you start your BBM Video chat. While on a call, tap The BBM Video icon .
User Guide 2. Phone and voice Do one of the following: • To remove a person from the conference call and hang up, tap End Call . • To remove a person from the conference call and keep them in a separate call, tap Split . Add a contact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen.
User Guide Phone and voice Hide your speed dial list on the Calls screen 1. In the Phone app, tap The Calls icon . 2. Swipe down from the top of the screen. 3. Tap The Speed Dial icon . Call waiting, call forwarding, and call blocking How do I block calls? When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers.
User Guide Phone and voice Phone options Turn on Priority Calling If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls. 1. In the Phone app, swipe down from the top of the screen. 2. Tap The Settings icon > Priority Calling. 3. Turn on the Use Priority Calling switch.
User Guide Phone and voice Set a default area code or country code You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code. 1. In the Phone app, swipe down from the top of the screen. 2. Tap The Settings icon > Smart Dialing. • To change the default country code, tap Country Code. Tap a country.
User Guide Phone and voice Find your own phone number 1. In the Phone app, tap The Calls icon . 2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen. Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed by the space bar.
User Guide Phone and voice Customized app notifications You can set customized notification settings for apps within a specific profile. App-level customizations are set on a perprofile basis, meaning you can set different notification settings for the same app. App customizations override the settings for notification profiles.
User Guide 4. In the Enter profile name field, enter a name for the profile. 5. Tap OK. Phone and voice 6. Change the Volume, Sound, Vibrate, Notify During Calls, Instant Previews, or LED settings. 7. If necessary, to set customized app notifications that override the settings for the notification profile, tap Customize App Notifications.
User Guide Phone and voice How do I turn off all sounds and ringtones except for calls? 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Notifications. 3. In the Active Profile drop-down list, tap Phone Calls Only. Tip: You can customize the notification settings for the Bedside profile. On the home screen, swipe down from the top of the screen. Tap Image Settings > Notifications. Tap Bedside.
User Guide Phone and voice Customize notifications for an app You can set a customized notification for an app and set that customized notification as the default setting for that app in all of the notification profiles. Customized notifications for apps override the notification settings for profiles, but don't override the customized notification settings for contacts.
User Guide 4. Phone and voice Do any of the following: • Turn on the Sound, LED, or Instant Previews switch. • Change the Ringtone or Vibrate settings. View and respond to Instant Previews You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages (SMS and MMS), and more from any application on your BlackBerry device.
User Guide Phone and voice Turn off Lock Screen Notifications By default, Lock Screen notifications are turned on. 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Security and Privacy > Lock Screen. 3. Turn off the Lock Screen Notifications switch. View Lock Screen Notifications 1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen. 2. To view the Lock Screen Notifications, tap the notification icon.
User Guide • • • Phone and voice On the home screen, swipe down from the top of the screen. Verify that the Do Not Disturb profile isn't the active profile. If you created a custom notification for a contact, verify that the Sound and the Vibration settings are turned on for the contact. If you created app-specific notifications, in the app settings in the active profile, verify that the Sound and the Vibrate settings are turned on.
User Guide 3. Phone and voice Type your voicemail access number and password. After you have set up your voicemail, you can call your voicemail service from the Calls screen in the Phone app. Tip: If you don't know your voicemail access number or password, contact your wireless service provider. Using a visual voicemail service Listen to a visual voicemail message 1. In the BlackBerry Hub or Phone app, tap a voicemail message. 2. Tap The play icon . Forward a visual voicemail message 1.
User Guide Phone and voice Change your visual voicemail password Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap The Settings icon > Voice Mail . 3. Tap Change Password. Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2.
User Guide BlackBerry Hub and email BlackBerry Hub and email BlackBerry Hub and email The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.
User Guide BlackBerry Hub and email Keyboard shortcuts: BlackBerry Hub In the list of messages Action Shortcut Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications Press T Move to the bottom of your list of messages and notifications Press B In a message Action Shortcut Reply to a message Press R Reply all to a message Press L Forward a message Press F Flag a message Pre
User Guide BlackBerry Hub and email Add an email account 1. On the Add Account screen, tap Email, Calendar and Contacts. 2. Enter the email address. 3. Tap Next. 4. Enter the password for the account. 5. Tap Next. 6. Change any additional settings (for example, the types of content to sync with your device). 7. Tap Done. Add a social networking or Evernote account You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device.
User Guide BlackBerry Hub and email After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
User Guide BlackBerry Hub and email Add an IMAP or POP email account Make sure you know the following information from your administrator or email service provider: • • • • Messaging server type (POP or IMAP) Incoming and outgoing messaging server address Incoming and outgoing messaging server port numbers Incoming and outgoing messaging server SSL settings Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
User Guide 5. BlackBerry Hub and email Tap Save. Remove an account from your device To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2. Tap The Settings icon Settings > Accounts. 3. Tap an account. 4. Tap The Delete icon .
User Guide BlackBerry Hub and email Icon Description The Facebook notification icon New Facebook notification The email with attachment icon Email with attachment The draft email icon Draft message The conversation thread icon Email messages grouped by subject in a conversation thread The unread SMS text message icon Unread text message (SMS) The read SMS text message icon Read text message The MMS message icon Text message with attachment (MMS) The draft text message icon Draft text mess
User Guide 1. In the BlackBerry Hub, tap The Hub icon . 2. Tap the type of messages that you want to see. BlackBerry Hub and email To see all of your messages again, tap The Hub icon > Hub. View filed email 1. In the BlackBerry Hub, tap the drop-down list at the top of the screen. 2. Tap a folder. Search for a message 1. In the BlackBerry Hub, tap The Search icon . 2. Type a search term. To filter your search results by sender, date, subject, and more, tap The Advanced Search icon .
User Guide • BlackBerry Hub and email If your Pinch Filter Criteria is set to Priority Messages, slide your fingers together to zoom in on your priority messages. Tip: You can specify which messages are displayed when you zoom in. In the BlackBerry Hub, tap The More icon > The Settings icon > Display and Actions. In the Pinch Filter Criteria drop-down list, select Priority Messages, Unread Messages, Flagged Messages, Draft Messages, Meeting Invites, Sent Messages or Level 1 Messages.
User Guide 4. BlackBerry Hub and email • To flag messages with a specific importance as priority, in the Importance drop-down list, select an option. • To set a Level 1 alert for your rule, select the Enable Level 1 Alert checkbox. Tap Create. Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1 messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red.
User Guide 4. BlackBerry Hub and email When the download is complete, touch and hold the attachment. • To share the attachment, tap The Share icon . • To save the attachment, tap The Save icon . Tip: To share or save multiple attachments, tap The More icon > The Select icon . Select some attachments. Tap The Share icon or The Save icon .
User Guide 1. While composing an email or text message, tap The Attachments icon . 2. Find the file. 3. Tap the file. BlackBerry Hub and email Tip: When you send an email with a picture attachment, you can reduce the size of the message by reducing the size of picture attachments. On the Image Size screen, tap a size. Tap Send. Add a BCC recipient to an email 1. While composing a message, tap The More icon > The Add BCC icon . 2. Type a contact name or email address.
User Guide BlackBerry Hub and email Forward a PIN message as an email You might want to archive the information that you send or receive in a PIN message. You can forward the message to yourself or others as an email. 1. In the BlackBerry Hub, touch and hold a PIN message. 2. Tap The Forward as Email icon . Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later.
User Guide BlackBerry Hub and email • To add a folder, touch and hold the folder that you want to use as the parent folder. Tap The Add Folder icon . Type a name for the folder. Tap OK. • To rename a folder, touch and hold the folder. Tap The Rename icon . Type a new name for the folder. Tap OK. • To delete a folder, touch and hold the folder. Tap The Delete icon .
User Guide BlackBerry Hub and email • To mark a message as read, tap The Unread Email icon . • To reply to a text message or a BBM message, tap The Reply icon . Customize BlackBerry Hub Instant Actions for email messages By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your settings for the actions that appear in the list view. 1. In the BlackBerry Hub, tap The More icon > The Settings icon > Display and Actions. 2.
User Guide BlackBerry Hub and email Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/ MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed. Encryption is designed to keep messages confidential.
User Guide • • BlackBerry Hub and email PEM (.pem, .cer) ASC (.asc) 1. Open a work email message with a PGP key attachment. 2. Tap The PGP Key icon . 3. Tap Import or Import All. 4. If necessary, enter the password. 5. Tap The Back icon . 6. In the BlackBerry Hub, tap The More icon > The Settings icon > Secure Email. 7. If necessary, tap the PGP tab. 8. Turn on the PGP switch. 9. Under PGP Signing Key, in the drop-down list, tap the key that you imported. 10.
User Guide 2. BlackBerry Hub and email Do any of the following: • To turn on S/MIME-protected messaging, tap the S/MIME tab. Turn on the S/MIME switch. • To turn on NNE-protected messaging, if necessary, tap the NNE tab. Turn on the NNE switch. • To change the preferred method of encoding to use for messages you send, select an option in the Default Encoding drop-down list.
User Guide BlackBerry Hub and email Icon Description The PGP Key Attached icon A PGP key is attached to the email. The Trusted Certificate icon The certificate chain is trusted or the certificate status is good. The Certificate Chain Error icon There is an error with the certificate chain or the certificate status. The Certificate Chain Credentials Untrusted icon The certificate status is being determined. The Certificate Chain Expired icon The certificate chain is expired.
User Guide BlackBerry Hub and email Peek at your messages and notifications while you're composing or viewing a message In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view. Illustration of the device with a thumb covering the bottom left corner of the screen. A directional arrow indicates the movement of the thumb from the left to the right. Jump to the next or previous message 1.
User Guide 2. Enter any additional information for the meeting. 3. Tap Save. BlackBerry Hub and email Add a contact from the BlackBerry Hub 1. In the BlackBerry Hub, touch and hold a message. 2. Tap The Add to Contacts icon . • To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a contact from the list. • To add the contact as a new contact, tap The Add icon . 3. Tap Save.
User Guide BlackBerry Hub and email Add a signature to an email account 1. In the BlackBerry Hub, tap The More icon > The Settings icon > Email Accounts. 2. Tap an email account. 3. Turn on the Auto Signature switch. 4. Type your signature in the field. Change your default email address or calendar When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address.
User Guide BlackBerry Hub and email Change how messages are displayed in the BlackBerry Hub Change whether the BlackBerry Hub shows your sent messages or filed messages, how you view message threads, and how the date appears at the top of your list of messages and notifications. You can also change how the senders' names are displayed, whether pictures are automatically downloaded, and more. 1. In the BlackBerry Hub, tap The More icon > The Settings icon > Display and Actions. 2. Change your settings.
User Guide BlackBerry Hub and email Change the order of accounts in the BlackBerry Hub You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab. For example, you can move your favorite accounts or the accounts that you use most frequently to the top of the list. 1. In the BlackBerry Hub, tap The More icon > The Settings icon > Hub Management. 2. Tap The Sort icon . 3.
User Guide BlackBerry Hub and email • To receive a notification when your sent text messages are delivered or read, under SMS or MMS, turn on the Confirm Delivery switch or the Confirm Read switch. • To allow other devices to see when you receive or read a text message with an attachment, under MMS, turn on the Allow Delivery Confirmation switch or the Allow Read Confirmation switch.
User Guide BlackBerry Hub and email Make a phone call from the BlackBerry Hub 1. Tap The Hub icon > Calls. 2. Tap The Dial Pad icon . About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts, or national emergencies.
User Guide BlackBerry Hub and email I can only see email for the last 30 days For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change this setting, on the home screen, swipe down from the top of the screen. Tap The Settings icon > Accounts. Tap the email account. Tap The Advanced icon . In the Sync Timeframe drop-down list, tap an option. Tap Save.
User Guide BlackBerry Hub and email BBM With BBM, you can chat and share in real-time with your BBM contacts, and know when someone has read your message. Type, talk, or post. You decide the best way to communicate with people in BBM. For more information, see the BBM User Guide. Facebook You can use the Facebook for BlackBerry devices app to stay connected with your friends. Send messages, chat with your friends, invite new friends, upload pictures to your Facebook account, and more.
User Guide BlackBerry Hub and email About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users. joyn for BlackBerry 10 might not be available on your device, depending on your wireless service provider.
User Guide BlackBerry Hub and email Call a joyn contact 1. In the Phone app, tap The Contacts icon . 2. Tap The joyn icon beside the contact you want to call. 3. If you have multiple phone numbers for a joyn contact, tap the number that you want to call. Tip: During the call, tap The joyn icon to start a chat or a video share, or share a file. Start a joyn video share Before you can share a video or start chatting over video, you need to call a joyn contact.
User Guide BlackBerry Hub and email Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming. 1. In the BlackBerry Hub, tap The more actions icon > The Settings icon . 2. Tap joyn. 3. Set the Enable joyn While Roaming switch to On.
User Guide Media Media Change the media volume When music is playing, do any of the following: • To increase the volume, press the Volume Up key on the right side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the right side of your device. • To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again. • To select the type of speaker to play your music on, tap The More Actions icon > Audio.
User Guide Media File extension Supported video codec(s) Supported audio codec(s) MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 For information about media file extensions, formats, and codecs for your device, visit www.blackberry.
User Guide Media take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and suggest the best mode and setting to use, so you can focus on capturing the moment. Camera icons Icon Description The Camera Switch icon Switch between the front-facing and the rear-facing cameras. The Camera Capture icon Take a picture. The Video Camera Capture icon Record a video. The Video Light icon Turn on the flash while recording a video.
User Guide Media Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes. When you lock the focus, the area of the screen that you selected remains in focus even if you move your device or the image in the viewfinder changes. Touch and hold the area on the screen that you want to lock the focus on. The Focus Box Lock icon appears in the focus box when the focus is locked.
User Guide Media • To share the picture or video, slide your finger to the right onto The Share icon . When you reach the icon, remove your finger and tap Cancel or select a method of sharing. Record a video 1. In the Camera app, tap The Video Camera icon . 2. Do any of the following: • To zoom out or zoom in, slide your fingers together or apart on the screen. • To turn on the flash, tap The Flash icon . • To take a picture while recording a video, tap The Camera icon .
User Guide Media Take a picture while recording a video Using the Camera on your BlackBerry device, you can capture a still picture while recording a video at the same time. You can take as many pictures as you like, without interrupting the video. Now you can capture the same event in two ways! 1. In the Camera app, tap The Video Camera icon . 2. While the video is recording, tap The Camera icon .
User Guide Media Tip: The Time Shift icon ( Image ) appears on the thumbnails of the pictures taken with Time Shift mode that you saved to edit later. 1. In the Pictures app, on the Date screen, tap a Time Shift picture. 2. Tap The Edit icon . 3. Drag the slider at the bottom of the screen back and forth until you find the best picture. 4. Tap a recognized face. 5. Use the dial to browse the available expressions. 6. Tap anywhere on the screen. 7. Tap The Save icon .
User Guide Icon Media Description This mode is available for the camera. Time Shift mode allows you to take a bunch of pictures at once so that you can pick the best one of the set. The Panorama mode icon Panorama This mode is available for the camera. Panorama mode works well for vistas and seamlessly combines multiple images into one photo. The Turned Off Timer icon Timer This mode is available for the camera. Timer mode adds a 3-second or 10-second delay before the camera takes the picture.
User Guide Media Turn off the Auto Suggest feature The Auto Suggest feature on your BlackBerry device analyzes the conditions present when you're taking a picture and suggests the scene or mode best suited to those conditions. The Auto Suggest feature is designed to help you select the right scene or mode to take great pictures. By default, the Auto Suggest feature is turned on, but to stop receiving suggestions, you can turn the feature off. 1. In the Camera app, tap The More Actions icon > Settings.
User Guide Media Geotag your pictures When you geotag the pictures you take with your BlackBerry device, you add your GPS location to your pictures. Adding this information allows your device to generate automatic stories that are organized by the location where you took the pictures. Note: The GPS information used to generate automatic stories isn't shared with anyone else. 1. In the Camera app, tap The More Actions icon > Settings. 2. Turn on the Geotag Pictures switch.
User Guide • Media In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move any other files called Camera to a different folder. I can't take a panoramic picture that isn't blurry Try any of the following: • If your panoramic pictures are turning out blurry, try slowing down when you pan your BlackBerry device from one side to the other. Stop moving your device when the boxes on the screen are aligned.
User Guide • To zoom in, double-tap the area of the picture that you want to zoom in on. • To zoom out, double-tap the picture. • To zoom in or out manually, slide your fingers together or apart. Media Pan a picture 1. Zoom in on a picture. 2. Drag your finger around the screen. Editing pictures Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest.
User Guide • Media To save your changes, tap Save. • To discard your changes, tap The More Actions icon > The Restore icon . Tip: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second time. Add a filter to a picture Use the filters in the picture editor to add a fun finishing touch to your pictures. You can add filters such as antique, sepia, 60s, cartoon, sketch, and more. 1.
User Guide Media Change the settings for automatic stories You can change the settings to improve the automatic stories that your BlackBerry device generates. Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way. For example, when you turn on geotagging, your device can generate stories based on where pictures and videos were taken. 1. In the Pictures app, swipe down from the top of the screen. Tap The Settings icon . 2.
User Guide 4. • Tap an existing story. • Tap Create New Story. Media If necessary, edit the story. Tip: You can add multiple pictures to a story at the same time by tapping The More Actions icon > The Select Items icon . Tap the pictures that you want to use. Tap The Use in Story Maker icon . Hide a picture from view If you have pictures on your BlackBerry device that you don't want people to see, you can hide those pictures from view. 1.
User Guide Media • To search for a location to move the map view to, tap The More Actions icon > The Search for Location icon . In the search field, enter an address or descriptive word, such as "coffee" or "hospital." Tap a search result. Share a picture You can use the Pictures app on your BlackBerry device to capture your special moments and share them with friends and family. You can also share your pictures with contacts, meeting participants, Twitter followers, and others. 1.
User Guide 6. Media Tap Move. Set how pictures are organized in albums 1. In the Pictures app, swipe down from the top of the screen. Tap The Settings icon . 2. In the Sort items in Albums drop-down list, tap Oldest To Newest or Newest To Oldest. Move a picture to a different album 1. In the Pictures app, touch and hold the picture that you want to move. 2. Tap The Move icon . 3. Do one of the following: • Tap the album that you want to move the picture into.
User Guide Media Tip: You can add multiple pictures to the Favorites screen at the same time by tapping The More Actions icon > The Select Items icon . Tap the pictures that you want to add. Tap Add to Favorites icon . To delete a picture from the Favorites screen, in the Pictures app, tap The More Tabs icon > The Favorite icon . Touch and hold a picture. Tap The Delete Favorite icon . Supported picture file extensions Your BlackBerry device is designed to support the following picture file formats.
User Guide Media Icon Description The Repeat icon Repeat the song currently playing or repeat all. To stop repeating, tap the Repeat icon again. The FM Radio icon Listen to the FM Radio. Playing your music Play, pause, or skip a song You can play music on any of the screens in the Music app on your BlackBerry device. The music currently playing appears at the top of the screens and you can tap the banner to access the music player controls. 1. In the Music app, tap a song, an album, or a playlist.
User Guide Media Creating playlists and organizing your music In the Music app, on the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are featured. Create a playlist 1. In the Music app, tap The More Tabs icon > The Playlists icon . 2. Tap Create a Playlist. 3.
User Guide Media Add a song to the Favorites screen 1. In the Music app, touch and hold a song. 2. Tap The Add to Favorites icon . 3. To view the songs that you added to the Favorites screen, in the Music app, tap The More Tabs icon > The Favorite icon . To remove a song from the Favorites screen, touch and hold a song. Tap The Remove Favorite icon . Set a song as your ring tone 1. In the Music app, touch and hold a song. 2. Tap The Set As Ringtone icon .
User Guide Media View song properties In the Music app, you can view the properties for a song, including the file type, size, location, and more. In the Music app, when a song is playing, tap The More Actions icon > The Properties icon . Turn on Music Shortcuts If you want to control your music faster and easier, you can set the volume keys to quickly skip songs in the Music app on your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2.
User Guide Media Videos icons Icon Description The Date icon View all of your videos organized by the date that they were recorded. The Library icon View your videos organized into albums. The Favorites icon View all of the videos that you added to the Favorites screen. The Unwatched icon This icon appears in the corner of the thumbnails of the videos that you haven't watched yet. The Change Video Size icon Change the video size while a video is playing.
User Guide Media Change the length of a video 1. In the Videos app, touch and hold the video that you want to change. 2. Tap The Edit icon > The Length icon . 3. Touch and hold the paddle icons and slide your finger until your video is the length that you want. The section of video that plays for the length of time between the paddle icons is the length of the revised video. 4. When you're done changing the length of the video, do one of the following: • To save your changes, tap Save.
User Guide Media Add filters to a video You can use the video editor on your BlackBerry device to add filters to your video to change the appearance. Some options include black and white, vintage, and aged filters. 1. In the Videos app, touch and hold the video that you want to change. 2. Tap The Edit icon > The Filters icon . 3. Tap a filter. 4. When you're done editing your video, do one of the following: • To save your changes, tap Save.
User Guide 2. Tap The Move icon . 3. Tap The New Album icon . 4. In the Location drop-down list, tap the location that you want to save the album to. 5. If necessary, in the Enter album name field, enter a name for the album. 6. Tap Move. Media Move a video to a different album 1. In the Videos app, touch and hold the video that you want to move. 2. Tap The Move icon . 3. Do one of the following: • Tap the album that you want to move the video into.
User Guide 1. When a video is playing, tap the screen. 2. Tap The More Actions icon > The Repeat icon . Media To turn off the repeat feature, when a video is playing, tap the screen. Tap The More Actions icon > The Disable Repeat icon . Turn on the equalizer in videos You can use the equalizer feature in the Videos app to improve the sound quality of your videos based on preset conditions. Options include bass, treble, airplane, and more.
User Guide Media Editing stories in BlackBerry Story Maker You can edit your stories using options such as themes, reordering media, changing titles, and more. There is no limit to the number of times that you can change a story. Add to or delete media from an existing story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Tap The Change Media icon .
User Guide Media Change the music or titles in a story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Do one of the following: • To change the music, tap The More Actions icon > The Change Music icon . • To change the titles, tap The More Actions icon > The Rename icon . 4. When you're done making your changes, tap Done. Change the theme in a story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3.
User Guide 2. Media Tap The Settings icon . • To change the resolution that stories are saved in, turn on or turn off the Save in 1080p Resolution switch. • To change the location where stories are saved to, turn on or turn off the Save to Media Card switch. Change your story settings 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Tap The More Actions menu > The Story Settings icon . 4.
User Guide Media Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer. You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos can also be viewed on supported HDMI displays and Wi-Fi CERTIFIED Miracast devices.
User Guide Media About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the radio, connect your headphones to your device. Your headphones work as the radio antenna. The FM Radio might not be available to you, depending on your service provider and the rules set by your administrator.
User Guide Media Note: If you close the Music app while listening to the radio, the radio stops playing. Add a radio station to your Favorites To mark a radio station as a favorite, do one of the following: • When a station is playing, beside the station numbers, tap Add to Favorites . • On the FM Radio screen, under Local Stations, touch and hold a station. Tap Add to Favorites . Tip: To listen to a station that you marked as a favorite, in the Music app, tap The More Tabs icon > The FM Radio icon .
User Guide Settings Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do. 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings. 3. Tap the item that you want to customize.
User Guide Settings Overview of device settings Item Description The Airplane Mode icon • Turn off all wireless connections. • Set your USB connections, including USB Mass Storage Mode, Charge Only Mode, and a manual IP address. Access airplane mode to turn off all your connections. Set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC, mobile hotspot, and Internet tethering.
User Guide Item Settings Description • • See your data usage stats. Adjust or access mobile data settings. Display • • • • Select a wallpaper. Change your font. Adjust the screen brightness. Customize screen locking. The Battery Saving Mode icon • Turn on or turn off the option to enter Battery Saving Mode automatically. Customize settings for extending battery life when Battery Saving Mode is turned on.
User Guide Item The App Manager icon App Manager The Media Sharing icon Settings Description • • • Delete your device data. Change permissions for downloaded apps. Create a SIM card PIN. • • Change the default app used to open a specific file type. Monitor apps that are using your device's memory. • Connect to a device to wirelessly share media content. • Change the time zone, time, and date. • View the current software version running on your device. Check for software updates.
User Guide Settings Item Description The About icon • About • • • Find general information about your device, such as hardware information, network details, and storage space capacity. Identify your device PIN, software version, and model. View your phone number and the name of your service provider. View or change the name for your device that appears if another device detects it over a Bluetooth connection or wireless connection.
User Guide Settings Restore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to set up the device again.
User Guide Settings Press the Power/Lock key on the top of your device. To wake up your device, swipe up from the bottom of the device screen. Restart or reset your device If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem. Do one of the following: • To restart your device, press and hold the Power/Lock key on the top of your device. Tap Restart .
User Guide Settings About wireless charging Some BlackBerry devices support wireless charging. If your device supports wireless charging, you can charge your device by setting it on a supported charging mat instead of connecting your device to a charger. There are two different types of wireless charging mat technologies. Depending on your BlackBerry device model, your BlackBerry device might be optimized for either Qi charging mats or PMA charging mats.
User Guide Settings Icon Description Low battery charge The battery charge is low, and your wireless connections might turn off to conserve power. If the battery charge gets too low, your device might turn off. Save any work in progress and charge your device. Battery error There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by BlackBerry for your device model. To replace the battery, contact your service provider.
User Guide Settings View battery and usage stats for a specific app or service 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > App Manager > Device Monitor. 3. Tap an app or service. Close or delete apps from the Device Monitor screen If you notice that an open app is using a lot of battery power, device memory, or CPU resources, you can close it and end all processes associated with the app.
User Guide Settings Using Battery Saving Mode If your battery power level is draining, you can set up Battery Saving Mode to turn on automatically and help make your battery last longer when you need it most! When Battery Saving Mode is turned on, your device automatically adjusts various settings to help save battery power. If you need to save more battery power, you can also adjust additional settings. For example, you can choose to turn off data services or location services to save more battery power.
User Guide Settings Display settings icon Dim the screen Prolong battery life by changing your device settings to dim the screen. Do any of the following: • • To adjust the screen brightness, choose a dark-colored wallpaper, or change the screen lock timeout, on the home screen, swipe down from the top of the screen. Tap Image Settings > Display. To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen.
User Guide Settings The software updates settings icon Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub. The media card icon Use a media card Reduce power usage by keeping less data on your device. Save data to a media card instead of your device storage space.
User Guide Settings View the safety, warranty, and privacy information for your device To view the Privacy Policy, your BlackBerry device must be connected to the Internet. Take a moment to review the license agreement, limited warranty, safety information, and privacy policy for your device. These documents are available from your device settings screen. They contain important information about terms and conditions of use, battery and other important safety precautions, and warranty coverage. 1.
User Guide Settings 2. Tap Image Settings > About. 3. In the Device Name field, enter the new name for your device. Wireless connections icons The following icons might appear in the upper-right corner of the home screen to indicate the wireless coverage level that your BlackBerry device currently has. Image of mobile network signal The number of solid bars indicates the strength of the mobile network signal. If the signal is weak, your device might use more power to try to maintain the connection.
User Guide Image of emergency calls only icon Settings You can only make emergency calls. The following icons appear in the upper-left corner of the home screen if your device is connected or trying to connect to another device using Mobile Hotspot mode, Internet tethering, Bluetooth technology, or NFC. The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model.
User Guide Settings You can use a USB cable to create a two-way connection between your BlackBerry device and your computer. Your device appears on your computer as a mapped drive. If you turn on the USB Mass Storage Mode feature, your device appears on your computer as a removable storage device. You can usually use a USB connection to drag files between your device and your computer, depending on the features of your computer. You can use a micro USB on-the-go to USB 2.
User Guide Settings You can use Internet tethering when you only have one device that you want to connect to the Internet through your BlackBerry device's mobile network connection. You can connect the device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead. Mobile Hotspot You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device.
User Guide 3. Settings Turn on the Mobile Network switch. To turn off your mobile network connection, turn off the Mobile Network switch. Change the APN settings for your default Internet connection Your BlackBerry device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network. Apps on your device that require Internet access can use this connection.
User Guide Settings To switch wireless networks manually, your wireless service plan must include this service and your device must be connected to a GSM or UMTS network. 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Networks and Connections > Mobile Network. 3. If the Mobile Network switch is off, turn it on. 4. In the Network Selection Mode drop-down list, tap Manual. 5. When your device finishes scanning for networks, tap a network.
User Guide Settings Troubleshooting: Mobile network I can't connect to the mobile network Try the following solutions: • Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn off airplane mode, on the home screen, swipe down from the top of the screen. Tap Image Settings. Turn off the Airplane Mode switch. • Check that the connection to the wireless network is on.
User Guide Settings • If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap The Wi-Fi Protected Setup icon . Complete the instructions on the device screen. 5. Tap Connect. Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, on the home screen, swipe down from the top of the screen. Tap The Wi-Fi icon .
User Guide 3. Check that the Wi-Fi switch is on. 4. Tap The Saved List icon . 5. Tap and hold the network that you want to delete. 6. Tap The Delete icon . Settings Disable or re-enable a saved Wi-Fi network If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to delete the saved network, you can disable the network instead. 1. On the home screen, swipe down from the top of the screen. 2.
User Guide Settings Set the root certificate that your device should use to verify that it's connecting to the correct Wi-Fi network. Depending on the type of network you're trying to connect to, you might also see Client Certificate. VPN Profiles To use a VPN Profile when connecting to the network, select the profile that you want to use. Band Type This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device tries to connect in the 5.
User Guide Settings Connect to a Wi-Fi CERTIFIED Miracast device You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your television or a boardroom projector. Note: To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you can use a wireless display adaptor, or use a SlimPort adapter and the appropriate cable, to connect your BlackBerry device to the other device. 1.
User Guide • • • • Settings Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. Your connection might have timed out. Try connecting again. If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden.
User Guide Settings Turn on Bluetooth technology 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Networks and Connections > Bluetooth. 3. Turn on the Bluetooth switch. When Bluetooth technology is on, The Bluetooth icon is blue and The Bluetooth icon appears in the upper-left corner of the screen. To turn off Bluetooth technology, turn off the Bluetooth switch.
User Guide Settings You can quickly pair devices without going to the Settings screen, by saving your Bluetooth pairing information on an NFC tag. 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Networks and Connections > Bluetooth. 3. If the Bluetooth switch is off, turn in on. 4. Tap The Tap to Pair icon and align the back of your BlackBerry device with an NFC tag.
User Guide Settings Pairing your device with a car The My Car feature improves your experience when you pair and connect your BlackBerry device with your car using Bluetooth technology. When your car and your device are connected and the My Car feature is on, your device might display a customized lock screen. Also, special applications might appear in the Driving Apps category in BlackBerry World.
User Guide Settings Allow access to your contacts The Bluetooth enabled device must support the Phone Book Access Profile (PBAP). 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Networks and Connections > Bluetooth > The Configure icon . 3. Do any of the following: • To allow access to your contact information, in the Address Book Access drop-down list, tap the name of a contact group or All.
User Guide Settings Supported Bluetooth profiles and services Your BlackBerry device is a Bluetooth Smart Ready device, and supports the following profiles. If your device is associated with a work account, your administrator might disable use of a profile. Profile Description Advanced Audio Distribution Profile (A2DP) This profile allows your BlackBerry device to stream audio files from Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.
User Guide Settings Profile Description Link Loss Service (LLS) This service sends a notification to your BlackBerry device when your device loses its Bluetooth connection with another Bluetooth enabled device. Location and Navigation Service (LNS) This profile allows Bluetooth enabled devices to access location related information on your device (for example, to support outdoor activity apps).
User Guide Settings Troubleshooting: Bluetooth I can't pair with a Bluetooth enabled device • • • • • Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation that came with your Bluetooth enabled device. Sometimes the passkey is set to 0000 until you change it.
User Guide • • • • • • • Settings Exchange contact cards with a new friend or business acquaintance. Pass a picture to your friend. Grab a coupon from a poster you see on the street. Send a webpage you're viewing to a friend. Add a friend to your BBM contacts. Copy smart tag information to an NFC tag. Connect to an NFC enabled printer to print or scan a file. Some NFC apps are designed to simulate a physical card, such as a credit card, a public transit pass, or an access badge.
User Guide Settings Find your NFC settings The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building. 1. On the home screen, swipe down from the top of the screen. 2.
User Guide Settings NFC is not working as expected If you try to share a file by using an NFC connection or a smart tag when your device is locked and the backlight is off, or when the power is turned off, NFC will not work. Settings in the Allow NFC Card Transactions section of the NFC screen don't apply to NFC file transfers or the smart tag feature. You can set up your device to run some NFC apps when your device is locked and the backlight is turned off, or when the power is turned off.
User Guide 2. Tap Image Settings > Networks and Connections > USB. 3. Turn on the Charge Only Mode switch. Settings Set a static IP address for your USB connection By default, when you connect your BlackBerry device to a computer using a USB cable, your device assigns a random IP address to the connection. You can assign a static IP address that doesn't change each time you connect your device to your computer.
User Guide Settings Sharing your Internet connection using Mobile Hotspot mode This feature lets you connect your devices to the Internet anywhere that your BlackBerry device has a mobile network connection, but because this feature uses the mobile network, you might incur high data charges. On some mobile networks, services such as email and BBM might not be available while Mobile Hotspot mode is on.
User Guide 3. Tap the name of the device that you want to disconnect from your mobile hotspot. 4. Tap The Disconnect icon . Settings Troubleshooting: Mobile Hotspot mode I can't use my device as a mobile hotspot • • • • • Check that you're connected to the mobile network. If The Mobile network signal icon appears in the upper-right corner of the home screen, then the mobile network is on and connected. Check that your wireless service plan is set up to use Mobile Hotspot mode.
User Guide Settings 3. If you've never used Internet tethering before, complete the instructions on the screen. Read the setup screens carefully as they provide important information about the Internet tethering feature. 4. In the Connect using drop-down list, tap USB or Bluetooth. 5. Turn on the Internet Tethering switch. 6. Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection.
User Guide 5. Settings Tap an app or service. BlackBerry Keyboard and typing Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check. After you set up your keyboard preferences, learn how to cut, copy, and paste text, and delete words. If you turn on prediction, you can select word suggestions that appear while you type.
User Guide Settings Keyboard key Assigned action D or 5 Create a new BlackBerry Remember note H Open the BlackBerry Help app K Lock your BlackBerry device L Open the BlackBerry Calendar app M Open the BlackBerry Hub N Open BlackBerry Messenger O Open the device settings P Open the Phone app Q Switch between Normal and Silent notification modes R of 3 Open the Clock app T Create a new task U Open the Calculator app W or 1 Call voicemail Delete a keyboard shortcut You can delete
User Guide 3. Settings Tap and hold a letter . If the key already has an assigned keyboard shortcut, you can change the shortcut without first deleting the existing shortcut. 4. To change an existing shortcut, tap Edit A Shortcut. 5. Do one of the following: • To open an application using the keyboard shortcut, tap App Launch Shortcut. • To compose a message using the keyboard shortcut, tap Quick Compose Shortcut.
User Guide 3. Settings To close the symbol picker, do one of the following: • From the last page of symbols, swipe down. • Tap a symbol. The symbol picker automatically closes. • Tap The downward facing arrow icon on the row of touch screen keys above the BlackBerry Keyboard. • Tap the spacebar. Turn on the symbol lock In some situations, you'll need to type several symbols or numbers in a row. To insert more than one special character at a time, you can turn on the symbol lock. 1.
User Guide Settings A different tone is used for the Shift icon , Delete , and @123 keys to differentiate these keys from alphabetical keys. In addition, you can change your settings so that your device automatically capitalizes new sentences or so that pressing Spacebar twice inserts a period. 1. On the home screen, swipe down from the top of the screen. 2. Do one of the following: • Tap Image Settings > Language and Input > Prediction and Correction.
User Guide Settings • To copy the text, tap the highlighted text. Tap The Copy icon . • To cut the text, tap the highlighted text. Tap Cut . 4. To paste the text, touch and hold the location where you want to paste the text and then release your finger. Tap Paste . Delete text using the BlackBerry Keyboard On your BlackBerry Keyboard, swipe from right to left to delete a word.
User Guide Settings Tap the underlined word. • To accept a spelling suggestion, tap the suggested word. • To add the word to your personal dictionary, tap Add to Dictionary. Change spell check settings You can change spell check settings, such as whether to check the spelling of acronyms, whether to correct the casing of words, and so on. 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Language and Input > Spell Check. 3.
User Guide Settings Add a new text shortcut 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Language and Input > Prediction and Correction > Word Substitution. 3. Tap Add Shortcut . Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps: 1. On the home screen, swipe down from the top of the screen. 2.
User Guide Settings Language If you speak more than one language, you can use the language settings to change your display, typing, voice input, or BlackBerry Keyboard language. You can also switch to another typing language while you type. Change your display language The language you selected during the initial setup of your BlackBerry device is your display language. The home screen, BlackBerry Hub, and supported applications display content in this language. 1.
User Guide Settings Select an alternate keyboard layout Some languages have more than one keyboard layout option. For those languages, you can select the keyboard layout that feels most natural for you to use. The QWERTY keyboard layout is available as an option for all languages. 1. On the Input Language screen, tap one of the enabled languages that you have already selected. 2. If more than one option exists, in the drop-down list, tap a layout. 3.
User Guide • • • • Settings Some languages, such as Thai and Arabic, have more characters in the alphabet than there are keys on the keyboard. You need to use a keystroke combination to access the second or third character on a particular key. For information about how to access these types of characters, see the help for typing in that language. Different languages may have different keyboard layouts. For example, American English uses a QWERTY keyboard layout, but French uses an AZERTY keyboard layout.
User Guide Single key press Settings Double key press Shift key + key press Multi-tap ق ف ڤ غ ع ه خ ح ج ( چFarsi only) ( چFarsi only) چ س ش ش سش ى ئى ( پFarsi only) پ أ ءأاأ ة ة تة ( گFarsi only) ( گFarsi only) کگ ؤ ؤ ( ژFarsi only) ژ ي ب ( پFarsi only) ل ا ت ن م ك ذ د ر و ز ( ژFarsi only) ظ ط Typing in Chinese Your BlackBerry device supports Chinese Cangjie, Chinese handwri
User Guide • • Settings You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing The Shift key and then a letter. To type a symbol, tap Symbol key . To view more symbols, swipe down on the BlackBerry Keyboard.
User Guide Settings Typing in Russian The Russian keyboard and language supports the following features: • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods: • • • • To type an uppercase character, you can press The Shift key and press a letter. Alternate characters are available for T, I, P, L, M, or $.
User Guide • • Settings Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press The Shift key and press a letter. Typing in Korean The Korean keyboard supports the following features: • • • • • The Korean language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key.
User Guide Settings The basic QWERTZ keyboard looks like this: QWERTZ keyboard showing Latin-based characters The AZERTY keyboard is used for typing in French. The basic AZERTY keyboard looks like this: AZERTY keyboard showing Latin-based characters The QWERTY, QWERTZ, and AZERTY keyboards using the Latin alphabets have different alternate characters depending on the language you select.
User Guide Settings Single key press Shift key + key press áÄýf˝È D ธ áÄýg˝Æ e áÄýo คี áÄýc รตณ ณ นจฯ ฯ ยขญ ญ บชฐ ฐ ฟหฤ ฤ กดฏ ฏ เโ โ áÄý˜˝· áÄý áÄý˚˝» áÄý˛ áÄýd˝º áÄý˝ สษ ษ วศ ศ งลซ ซ ผปฆ ฆ แฌ ฌ อฉ ฉ áÄýl˝Ä r ฮ áÄýa˝¼ áÄýˆ ทมฒ ฒ ใฬฝ ฝ Typing in Vietnamese The Vietnamese keyboard supports the following features: 173
User Guide • • • • • • Settings The Vietnamese language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key. You might need to use the keyboard mapping guide to determine how to access the second and third characters on each key. Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). To type an uppercase character, you can press The Shift key and press a letter.
User Guide 3. Tap Done. 4. Select Lock Screen, Home Screen, or Both. 5. Tap OK. Settings Tip: When all of your apps are closed, you can set the option to show only your wallpaper. Swipe down from the top of the screen. Tap Image Settings > Display. Turn on the Show Wallpaper When All Apps Are Closed switch. You can swipe right to see all of your app icons. Turn on rotation lock 1. On the home screen, swipe down from the top of the screen. 2. Tap the Rotation Lock icon .
User Guide Settings Media cards and storage A media card lets you store more pictures, videos, music, and documents on your BlackBerry device! The files that you store on your device can be transferred between your device and your computer in just a few steps. Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer.
User Guide 7. Type a storage access password. 8. Tap Identification on Network and make note of the Username. 9. On your computer, do one of the following: Settings • If your computer uses a Windows operating system, in a Run command, type the IP address using the following format: \\xxx.xxx.xxx.xxx. • If your computer uses a Mac operating system, click Go > Connect to Server. Type the IP address using the following format: smb://xxx.xxx.xxx.xxx. 10.
User Guide 2. Tap Image Settings > Storage and Access. 3. Tap Erase Media Card. Settings To use the media card again, you must format it. Turn on encryption Your BlackBerry device creates and stores an encryption key when you turn on encryption. Your device uses this encryption key to access encrypted files on your media card. 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Security and Privacy > Encryption. 3.
User Guide • • • Settings Delete files that you don't need. To delete multiple items, in an app, tap The More icon > The Select More icon . Select the items and tap The More icon > The Delete icon . Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon until the icons begin to blink. On the icon for the app that you want to delete, tap The Delete icon . If you don't see The Delete icon on the app icon, the app can't be deleted.
User Guide Settings No media card was found Make sure that there is a media card in your BlackBerry device and that it's inserted properly. Using your device with BlackBerry Link Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can: • • • • • • • • Allow remote file access, so that your device can access files stored in the libraries on your computer. View and delete files that are stored on your computer from your device.
User Guide Settings To download the latest version of BlackBerry Blend to your computer or tablet, visit www.blackberry.com/BlackBerryBlend. Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can: • • • • • • • • Allow remote file access, so that your device can access files stored in the libraries on your computer. View and delete files that are stored on your computer from your device.
User Guide 3. If necessary, type the password for your device. 4. At the side of the BlackBerry Link window, click your device. 5. Type a display name for your device. 6. Do one of the following: 7. Settings • To establish a permanent connection with your computer, on a Windows computer, select the Manage this device with BlackBerry Link option. On a Mac computer, select the Link this device and this computer option.
User Guide Settings View paired computers Your BlackBerry device can be connected to up to ten computers using BlackBerry Link. 1. On your device, on the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Device Connections. Tip: To access your computer files over the mobile network, turn on the Use Mobile Network switch. To remove a computer from the list, touch and hold a computer. Tap The Delete icon .
User Guide Settings Copy a file from your computer to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet. 1. On your device, touch and hold a file that's stored on your computer. 2. Tap The Copy icon . 3. Navigate to where you want to save the file. For example, your media card. 4. Tap Paste.
User Guide • • Settings To back up all of your device data, select the Full Backup option. To back up specific data, select the Custom Backup option. Click Configure. Select the checkboxes beside the data that you want to include in your backup files. On a Mac computer, do the following: 1. Open BlackBerry Link. 2. At the side of the BlackBerry Link window, click your device. 3. Click Back Up & Restore. By default, BlackBerry Link backs up all of your device data. 4.
User Guide Settings • To restore specific data in a backup file to your device, click a backup file. Click the Custom Restore option. Clear the checkbox beside one or more databases that you don't want to restore. • To restore data from a backup file that isn't listed, click The Change Folder icon . Navigate to the .bbb or .ipd file. Click OK. 6. Click Restore. On a Mac computer, do the following: 1. Open BlackBerry Link. 2. Connect your device to your computer using a USB cable. 3.
User Guide 2. Connect your device to your computer with a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Software Updates > Check for Updates. 5. If a software update is available, click Install Update. Settings Note: If you want software updates to be installed automatically when you connect your device to BlackBerry Link, select the Automatically download updates for your device software and BlackBerry Link checkbox.
User Guide • • • Settings In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer. If your device is connected to a mobile network instead of a Wi-Fi network, in the Device Connections section, turn on the Use Mobile Network switch. In the Device Connections section, verify that the Allow Connections switch is turned on.
User Guide Settings I can't restore a backup file to my device Try the following: • • • • • Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a Wi-Fi network. On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't restore the data to your personal space.
User Guide Applications and features Applications and features Organizing your apps To keep all of your apps organized, you can move apps around on the home screen, create folders for your apps, or delete apps that you no longer use. Leave an app or close an app Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full screen.
User Guide 1. Touch and hold an app icon until all of the icons start to blink. 2. Drag the app icon on top of another app icon that you want to include in the same folder. 3. Type the name of the folder. 4. Tap Create. Applications and features Move an app icon out of a folder 1. In a folder on the home screen, touch and hold an app icon until all of the icons start to blink. 2. Drag the app icon to the bottom of the screen and release. Rename a folder 1. On the home screen, tap a folder.
User Guide Applications and features Delete an app from your home screen 1. On the home screen of your BlackBerry device, touch and hold an app icon until the icons begin to blink. 2. On an app icon, tap The Delete icon . Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and the delete icon doesn't appear on these app icons. Reinstall an app or game 1.
User Guide • Applications and features Press and hold the Mute key on the right side of your device. Tip: You can also open the BlackBerry Assistant by typing a request or search term on the home screen. Open the BlackBerry Assistant when your device is connected to a car If your car kit supports hands-free calling and the Phone Book Access Profile (PBAP), you can open the BlackBerry Assistant hands-free when your device is connected to a car using Bluetooth technology. 1.
User Guide Applications and features App or Service Tasks The Navigation icon Navigation Get directions to a specific address, city center, or point of interest. The Alarm icon Alarm Set a new alarm, change existing alarms to a new time or frequency, and turn off alarms. The Facebook icon Facebook Send a Facebook message, search your messages, and update your Facebook status.
User Guide Applications and features Learn what you can say or type in the BlackBerry Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports. Depending on your device language, BlackBerry Assistant settings, or wireless network, some apps or services might not be available. 1. On the BlackBerry Assistant home screen, tap the Info icon . 2. Tap an app or service to see a list of sample requests.
User Guide Applications and features • To specify which categories to include in searches, tap Categories. • To specify which search engines to use when you extend your searches to the Internet, tap Extended. Tip: To change the order of categories or search engines, touch and hold a category or search engine. Tap The Move up icon or The Move down icon . Change your voice interaction settings 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > BlackBerry Assistant.
User Guide Applications and features Action Shortcut Go to a date Press G Go to the week view Press W Go to the month view Press M Go to the previous day, week, or month Press P Go to the next day, week, or month Press N Go to the schedule view Press D Go to the agenda view Press A Create a new event Press C Search your events Press S Edit an event Open an event and press E.
User Guide Applications and features • To view events for a single day, tap The Day View icon . • To view events for a week, tap The Week View icon . Try using the pinch gesture to zoom in and see a more detailed view. • To view events for a month, tap The Month View icon . • To view a year, in month view, swipe left. • To see an agenda view, tap The Agenda icon . Tip: To scroll through multiple months in your calendar, in the month view, swipe up or down on the screen.
User Guide Applications and features Add a location to an event When you create or change an event, do one of the following: • To type a location manually, in the Location field, type a location. • To open the Maps app and choose a location, in the Location field, tap The Map icon . Choose a location. Schedule a recurring event 1. When you create or change an event, tap the time for the event. 2. In the Repeats drop-down list, tap an option. 3. When you're finished, tap The Back icon .
User Guide Applications and features Add a task to the Calendar app When you add a task to the Calendar app, your task is added to both the Calendar app and the Remember app. 1. In the Calendar app, tap The More icon > The Add Task icon . 2. Enter your task details. 3. Tap Save. Tip: To see your task in the Remember app, on the home screen, open the app. Hide a calendar You can temporarily hide calendars from the main view in your Calendar app. 1.
User Guide Applications and features Create a follow-up meeting When you create a follow-up meeting, the meeting details such as the participants, subject, and notes from the original event are added to the follow-up meeting. Follow-up meetings can be created from past and future calendar events. 1. Open a calendar event. 2. Tap The More icon > The Follow Up icon . 3. Enter the information for the follow-up meeting. 4. Tap Save.
User Guide 4. On the WebEx Meeting screen, enter your WebEx password. 5. Tap Schedule. Applications and features WebEx details are sent to the event organizer and participants in an email. Add WebEx details to an existing event If you're the organizer of a scheduled calendar event, and you are logged in to the Cisco WebEx Meetings app on your BlackBerry device, you can add WebEx details to the existing event.
User Guide Applications and features To join a calendar event that includes WebEx details, do one of the following: • • In a calendar reminder, tap Start WebEx. In a calendar event, on the event screen, tap Start WebEx, or tap The More icon > The Start WebEx icon . Send an "I will be late" message If you will be late for a meeting or event, you can quickly send a message to let other participants know. 1. Open the event. 2. Tap The More icon > I Will Be Late. 3.
User Guide Applications and features Enable Meeting Mode When you turn on Meeting Mode, your notifications are automatically silenced during the times you mark as busy in the Calendar app, for example, during meetings. When busy times end, your notifications automatically return to your normal settings. Note: Meeting Mode only silences notifications during meetings that are accepted. Notifications are not silenced during meetings that are marked as free or tentatively accepted. 1.
User Guide Applications and features • To change the day that the week starts on, in the First Day of the Week drop-down list, tap a day. • To change the week to a 5-day work week, or a 7-day full week, in the Week View drop-down list, tap an option. • To view week numbers, turn on the Display Week Numbers switch. • To change the date that the year starts on, in the First Week of the Year drop-down lists, tap a date.
User Guide Applications and features 4. Tap Clear Local Calendar. CAUTION: Clearing your local data will permanently delete any calendar entries that you saved just locally to your device. Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos.
User Guide Applications and features Copy contacts to and from your SIM card Your SIM card can store contact names and phone numbers. Copying contacts to and from your SIM card allows you to easily transfer contacts from one device to another. When you insert a SIM card into your BlackBerry device, you can view contacts that are stored on the SIM card in your contact list. You can copy the SIM card contacts to your device memory so that the contacts are available to you even if the SIM card is removed.
User Guide Applications and features Import contact card information to your contact list If someone shares a contact card with you (also known as a vCard or .vcf file), you can add that contact information to the contact list on your BlackBerry device. 1. Tap the contact card. 2. Do one of the following: • If the contact card contains one contact only, tap The Save icon . • If the contact card contains multiple contacts, tap Import.
User Guide Applications and features • To take a picture with the camera, in the picture area, tap The Add a Picture icon . Tap The Camera icon . Take a picture. If necessary, crop or edit the picture. Tap Done. 2. Tap Save. Change info for a contact 1. In the Contacts app, tap a contact > The Edit icon . 2. Make your changes. For additional fields, tap The Add Field icon . 3. Tap Save. Delete a contact 1. Touch and hold a contact. 2. Tap The Delete icon .
User Guide Applications and features Add a contact to a contact group 1. In the Contacts app, tap a contact group. 2. Tap The Edit icon > The Add Contacts icon . 3. Select the contacts to add to the group. 4. Tap Done. 5. Tap Save. Remove a contact from a contact group 1. In the Contacts app, tap a contact group. 2. Tap The Edit icon . 3. Beside the contact's name, tap The Clear icon . 4. Tap Save. Rename a contact group 1. In the Contacts app, tap a contact group. 2.
User Guide Applications and features Related information Add a contact or number to your speed dial list,39 Set a custom ring tone for a contact 1. In the Contacts app, tap a contact. 2. Tap The Edit icon . 3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications. 4. Tap a notification type, and make your changes. 5. Tap Back. 6. Tap Back again. 7. Tap Save.
User Guide Applications and features Hide a set of contacts You can completely remove a type of account from your contact list. For example, if you mainly follow celebrities on Twitter, you might not want to see them in your contact list. 1. In the Contacts app, swipe down from the top of the screen. 2. Tap The Settings icon . 3. In the Show Account in Contact List section, turn off the switch beside the account that you want to remove.
User Guide Applications and features My contacts' pictures change sometimes If you added a social networking account to your BlackBerry device and you're using a profile picture as a contact's picture, then the picture changes when your contact changes his or her profile picture. I have duplicate contact entries If you imported contact entries using BlackBerry Link, you might see duplicate entries on your device after syncing your device and computer.
User Guide Applications and features Setting the alarm clock Set an alarm 1. Tap The more tabs icon > The Alarm Clock icon . 2. At the bottom of the screen, turn on the Alarm switch. 3. Touch and hold the dial outside of the clock face. 4. Slide the dial around the clock face to your desired time. Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm time at the bottom of the screen.
User Guide Applications and features Change your alarm tone 1. Tap The more tabs icon > The Alarm Clock icon > The Alarm List icon . 2. Tap an alarm. 3. Tap Alarm Tone. 4. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap The Add Music icon . Set an alarm for multiple days 1. Tap The more tabs icon > The Alarm Clock icon > The Alarm List icon . 2. Tap an alarm. 3. Tap Recurrence.
User Guide 2. Touch and hold the dial outside of the clock face. 3. Slide the dial around the clock face to your desired time. 4. Tap The Start icon . Applications and features Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap The Options icon . Tap the Set Time drop-down list. Scroll up or down to adjust the hours, minutes, and seconds that the timer is set for. Change the timer tone 1.
User Guide Applications and features Turn on bedside mode When bedside mode is turned on, you're not notified of new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to turn on Battery Saving Mode, or to turn off wireless connections when in Bedside Mode. 1. In the Clock app, swipe down from the top of the screen. 2. Tap The Bedside Mode icon .
User Guide 2. Tap The Settings icon . 3. Tap the Clock Face drop-down list. 4. Tap a clock face type. Applications and features BlackBerry World Find and download your favorite apps and games with BlackBerry World! You can browse featured and top downloaded items, browse items by category, and search by keyword. You can also read and write reviews and recommend apps to others. For more information on BlackBerry World, see the BlackBerry World User Guide.
User Guide Applications and features Downloading and installing Android apps from other sources In addition to using BlackBerry World and the Amazon Appstore to download apps and games, you can also get Android apps and games from various third-party websites and mobile market apps. Most websites and mobile market apps include an installation button that appears after you download an Android app file. You can also install an app file by opening it in the File Manager app on your BlackBerry device.
User Guide • Applications and features To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally up and to the left. Illustration of an arrow representing a touch moving from below and halfway across the screen, diagonally up and to the left. Change the screen size of an Android app If an Android app looks strange on your device, you can change the screen size of the Android app. 1. In an Android app, swipe down from the top of the screen.
User Guide Applications and features Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map. 1. In the Maps app, in the search field, enter an address or a descriptive word, such as "coffee" or "hospital." 2. Do one of the following: • To view all of the search results as pins on the map, press the Enter key.
User Guide Applications and features To stop turn-by-turn directions in the map view or detail view, tap The Clear Map icon . To stop turn-by-turn directions in the street-level view, tap anywhere on the screen. Tap The Clear Map icon . Switch to the map or detail view for turn-by-turn directions By default, turn-by-turn directions start with the street-level view of the route.
User Guide Applications and features Recalculate routes While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong turn or would like alternative directions. 1. If you are in the street-level view, to show the navigation bar, tap the screen. 2. Tap the More icon > the Update route icon . My places In BlackBerry Maps, you can find your favorites, recent places, and contacts' places on the My Places tab.
User Guide 2. Applications and features Tap Recents. Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps. Tip: If you have places that you want to keep so that you don't have to search for them again, add them as a favorite before you permanently clear the list. 1. In the Maps app, swipe down from the top of the screen. 2. Tap The Settings icon > Clear History. 3.
User Guide 1. In the Maps app, swipe down from the top of the screen. 2. Tap Settings > Route Options. Applications and features Switch between voice-guided prompts and tones BlackBerry Maps can prompt you about upcoming turns using voice directions or tones. 1. In the Maps app, swipe down from the top of the screen. 2. Tap Settings > Navigation Audio. 3. Tap an option. Turn on Night Mode 1. In the Maps app, swipe down from the top of the screen. 2. Tap The Settings icon > Night Mode. 3.
User Guide 2. Tap Image Settings > Location Services. 3. Turn on Location Services. Applications and features Change location permissions for apps You can review and remove any GPS location-related permissions that individual apps have requested. Some apps require specific permissions to work as expected. 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Security and Privacy > Application Permissions. 3. Tap an app. 4. Tap a switch.
User Guide Applications and features Get a compass reading To get a compass reading, rotate and tilt your BlackBerry device. The current direction that you're facing appears at the top of the screen. Point the compass to true north or to magnetic north You can choose to navigate with your compass using either true north or magnetic north. Magnetic north, which is what a standard compass points to, can be influenced by several factors and isn't constant.
User Guide Applications and features Browser With the BlackBerry Browser, you can browse the Internet, stream video, switch between multiple tabs, download files, share links to webpages, and more. Browsing the Internet Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device. Keyboard shortcuts: Browser The Shift key might not be available on your BlackBerry device.
User Guide Applications and features Go to a website 1. Type a web address or search term into the address bar at the bottom of the BlackBerry Browser. 2. Press The Enter key . Tip: To maximize your screen space, the address bar disappears after a few seconds. To bring it back, swipe down on the screen. Change the current search engine After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it again. 1.
User Guide Applications and features Open, switch between, or close tabs In the BlackBerry Browser, tap The Tabs icon . • To open a tab, tap The Add New Tab icon . • To switch between tabs, tap a tab. • To close a tab, on the tab that you want to close, tap The close tab icon . Tip: Close a tab when you're finished with it to improve the performance of the Browser. Open a link in a new tab 1. In the Browser, touch and hold a link. 2. Tap Open Link in New Tab .
User Guide Applications and features Change the background color in reader mode Tap The More icon > The Invert Colors icon . Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it. In the Browser, tap The More icon > Downloads . Clear your list of downloaded files In the Browser, tap The More icon > Downloads > The Delete icon .
User Guide Applications and features • To show thumbnails of the webpages that you visited recently or frequently, tap New Tab Page. • To open the webpages from your previous Browser session, tap My Tabs From Last Time. Bookmarks and browsing history Bookmark your favorite webpages so that you can easily access them the next time you use the BlackBerry Browser. Bookmark a favorite webpage On a webpage, tap The More icon > The Add Favorite icon .
User Guide Applications and features • To remove a tag from a bookmark, touch and hold a bookmark. Tap The Edit Bookmark icon . Tap a tag. • To delete all instances of a tag, tap Tags. Touch and hold a tag. Tap The Delete icon . Delete a bookmark 1. In the Browser, tap Tabs, Bookmarks, and History > The Favorite icon . 2. Touch and hold a bookmark. 3. Tap The Delete icon . View your browsing history 1. In the Browser, on a webpage, tap The Tab icon . 2. Tap The History icon .
User Guide Applications and features Website certificate icons Icon Description EV Certificate icon The website's identity has been verified by an extended validation certificate from a trusted certificate authority. DV Certificate icon The website's identity has been verified by a domain-validated certificate from a trusted certificate authority. Mixed Certificate icon Some parts of the website are secure and other parts of the website are not.
User Guide Applications and features Change permissions for specific websites As you browse the Internet, you might grant permissions to allow websites to access information, such as your location. You can remove those permissions at any time. 1. In the Browser, tap The More icon > The Settings icon > Site Permissions. 2. Tap a website. Tap Edit. 3. Tap Delete beside the permissions that you want to remove. 4. Tap Done.
User Guide Applications and features Do any of the following: • To scan a QR Code or barcode, open the Smart Tags app. Tap The Scan icon . Tap The Scan icon or The Scan Barcode icon . Hold your device so that all four corners of the QR Code or barcode appear on your screen. • To scan an NFC tag, tap the back of your device against the NFC tag. BlackBerry 10 device showing the back of the device directly above an NFC tag. Blue circles indicate a data exchange. Delete a smart tag from your device 1.
User Guide Applications and features Bluetooth Use to create a smart tag that, when written to an NFC tag and then tapped on, pairs your device with a specified Bluetooth enabled device. Contact Use to create a smart tag that, when opened, adds the contact information in the Contacts app. Event Use to create a smart tag that, when opened, creates an appointment in the Calendar app. Facebook Use to create a smart tag that, when opened, takes you to your Facebook profile in the Browser.
User Guide Applications and features View your favorite smart tags In the Smart Tags app, tap The More Tabs icon > The Favorites icon . Share a smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. In the Smart Tags app, touch and hold a tag. • To display the smart tag as a QR Code for another device to scan, tap The show as barcode icon .
User Guide Applications and features Erase smart tag information from an NFC tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. If the NFC tag isn't locked, you can erase the smart tag information that is stored on it. 1. In the Smart Tags app, tap The More icon > The Erase NFC tag icon . 2. Align the back of your BlackBerry device with an NFC tag.
User Guide Applications and features Managing your files Rename a file or folder File Manager allows you to make changes to file and folder names, such as fixing a typo or word. To rename a file or folder: 1. Touch and hold a file or folder. 2. Tap The Rename icon . Tip: To change a file type, touch and hold a file. Tap The Properties icon > The Edit icon . Add a folder When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following: 1.
User Guide Applications and features Select multiple files 1. Tap The More icon . 2. Tap The Select icon . 3. Tap the items that you want to select. To deselect an item that you have tapped in error, tap the item again. Transferring files Share files 1. Touch and hold a file. 2. Tap The Share icon . 3. Choose a destination. Tip: To share multiple files, tap The More icon > The Select icon . Tap the files you want to share. Tap the Share icon . Move a file 1. Touch and hold a file or folder.
User Guide Applications and features Working with zip files Zip files and folders Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also zip all of the files in a particular folder using the Zip All option. Touch and hold a file or folder. • To zip a single file or folder, tap The Zip icon . • To zip multiple files or folders, tap the Select icon . Tap the files or folders you want to zip, then tap The Zip icon .
User Guide 1. In the Calculator app, tap Converter. 2. Choose a measurement type, the unit to convert from, and the unit to convert to. 3. Enter the value that you want to convert. Applications and features Calculate a tip When you're at a restaurant, you can use the tip calculator to figure out how much of a tip to leave. You can customize your calculations to specify the number of people included on the bill and the percentage of the bill or to calculate a percentage for the tip.
User Guide Productivity and work Productivity and work Switch between your personal space and work space When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal space and work space. Tip: To differentiate between your personal space and work space, you can set a different wallpaper for your personal space. 1. From the home screen, to switch between spaces, swipe down from the top of the screen. Tap Switch to Personal or Switch to Work. 2.
User Guide Productivity and work you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work space to access your work data. You can access both personal data and work data from certain places, such as Search.
User Guide Productivity and work Delete your work space If you no longer want to associate your device with your organization's network, you can remove only your work space. The apps and files stored in your personal space are left intact. CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files, messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator. 1.
User Guide Productivity and work Work apps that are open appear with the Briefcase icon on the home screen. Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry 10 OS might be available in your work space, personal space, or both. The following table describes the default behavior for most BlackBerry 10 OS apps. The table doesn't describe the behavior of apps that you purchase from BlackBerry World or that your administrator sends to your device.
User Guide Productivity and work Description Apps and features These apps and features are available in your work space and personal space. Your work data and personal data are displayed together. • • • • BlackBerry Assistant BlackBerry Blend BlackBerry Hub BlackBerry Remember • • Calendar Contacts • • • • Adobe Reader BlackBerry Browser BlackBerry Maps Camera • • • • Documents To Go File Manager Pictures Video camera These apps and features are available in your work space and personal space.
User Guide Productivity and work Note: In your work space, if you tap the camera icon at the bottom of the screen The Camera icon , the Camera app from your personal space opens in your work space. To open your work space camera, tap the Camera app icon The Camera app icon on the home screen.
User Guide Productivity and work BlackBerry Blend You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet. When you use BlackBerry Blend, you can access your messages, files, events, and contacts on your computer or tablet the same way you'd use them on your device. About BlackBerry Blend You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your computer or tablet.
User Guide 3. Productivity and work Select the BlackBerry Blend checkbox. If you have many quick settings items, you can swipe right or left to see BlackBerry Blend. Disconnect your device from BlackBerry Blend If you're away from your computer or tablet, and want to stop a BlackBerry Blend session, you can use your device to disconnect. 1. In the BlackBerry Blend app, touch and hold the computer or tablet that is connected to your device. 2. Tap Disconnect.
User Guide Productivity and work Adding a folder, task list, or an entry to the Remember app Create folders, task lists, or entries in the Remember app to help you stay organized. The more entries you add, the easier it is to track items on your to-do list. Create a folder or task list in the Remember app 1. Tap Notes to create a new folder or Tasks to create a new task list. 2. Tap The More icon > The New Folder icon . 3. Type a name for the folder or task list. 4.
User Guide Productivity and work Set up a recurring task When you create or change a task in BlackBerry Remember, you can set it to repeat every day, on specific days or times, or at specific intervals. 1. While you're adding or changing a task, tap Recurrence. 2. Do any of the following: • To set how often your task repeats, in the Repeats drop-down list, tap an option. • To set when the task should end, in the End drop-down list, tap an option.
User Guide 2. Tap The record icon . 3. Speak your voice note. 4. When you're finished, tap The stop recording icon > Done. Productivity and work Tip: You can also take pictures without leaving the Remember app. To take a picture, in an entry or on the Tasks or Notes screen, tap The Camera icon . Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. 1.
User Guide Productivity and work Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a nonwork folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder. 1. In the Remember app, touch and hold an entry. 2.
User Guide Productivity and work View Remember entries that have the same tag If you added tags to your BlackBerry Remember entries, you can filter entries by those tags. 1. In the Remember app, tap Tags. 2. Tap a tag to view entries with that tag. Sort your Remember app entries Note: Depending on whether you are sorting tasks or notes, some of these options might not be available. 1. Tap The More icon . 2. Tap The Sort icon . 3.
User Guide Productivity and work Troubleshooting: Remember app I can't add due dates, tags, voice notes, or attachments to an entry If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder. I can't send something to the Remember app Some items can't be sent directly to BlackBerry Remember.
User Guide Productivity and work BlackBerry World for Work In the BlackBerry World for Work storefront, you can find apps that your company recommends and apps and games that your company allows you to install. Apps that are required or recommended by your company are found on the Company Apps screen, while the apps that your company allows you to install are on the Public Apps screen. BlackBerry World for Work is located in the work space on your BlackBerry device.
User Guide Productivity and work you're traveling to find local points of interest, calculate currency exchange rates, and monitor the weather in the city you've traveled to. For more information on BlackBerry Travel, see the BlackBerry Travel User Guide. BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect your BlackBerry 10 device to your organization's shared network drive or Microsoft SharePoint site.
User Guide Productivity and work Connect to Dropbox Connect to Dropbox provides a cloud storage space to save and store files off your device. With Connect to Dropbox, you can: • • • • • Back up your files for safekeeping. Sync files across various devices so your latest information is available at your fingertips. Access files from virtually anywhere. Share your documents, pictures, and videos with others. Free up storage space on your device by saving files to the cloud.
User Guide Security and backup Security and backup Passwords and locking There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services.
User Guide Security and backup Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. Your administrator sets rules to control whether you can use the same password for both your work space and device. If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted.
User Guide Security and backup Lock your screen By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking the screen doesn't turn off notifications for incoming calls or messages. Press the Power/Lock key on the top of your device. BlackBerry device showing the Power/Lock key on the top of the device. To unlock the screen, swipe up from the bottom of the screen.
User Guide 2. Tap Image Settings > Security and Privacy > Device Password > BlackBerry Balance. 3. If prompted, type your work space password. 4. Turn on the Use as my device password switch. 5. Type your device password. Tap OK. 6. Type your work space password. Tap OK. Security and backup Unlock your device with a network unlock code To obtain the unlock codes for your BlackBerry device, contact your service provider.
User Guide Security and backup How do I reset my device password if I forget it? Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For security reasons, the only way that you can reset your password without knowing your current password is to delete all of your device data. You can do this by entering an incorrect device password multiple times. BlackBerry recommends that you regularly create and save a backup file on your computer.
User Guide Security and backup • To change the PIN that protects your SIM card, tap Change PIN 1. • To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2. BlackBerry Protect BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account.
User Guide Security and backup Troubleshooting: BlackBerry Protect I can't turn on BlackBerry Protect If your BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry, this feature might be turned off by your administrator. To learn about how your device can be protected against loss or theft, contact your administrator.
User Guide Security and backup The Run When Minimized application permission setting lets an app continue performing tasks after you minimize the app on your BlackBerry device.To help extend the life of your battery, consider turning off the Run When Minimized permission for apps on your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Security and Privacy > Application Permissions. • To view permissions for a particular app, tap an app.
User Guide Security and backup Restrict or limit access to features and content 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Security and Privacy > Parental Controls. 3. Turn on the Parental Controls switch. 4. Enter the Parental Controls password. 5. Change the options. Import a certificate from your computer 1.
User Guide Security and backup About smart cards You can use a smart card and the password for your BlackBerry device or work space to unlock your device. You can use smart card certificates to send S/MIME-protected messages. Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using an external smart card reader or a microSD smart card. Private key operations such as signing and decryption use the smart card.
User Guide Security and backup Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Image Settings > Security and Privacy > Smart Card. 3. Turn on the PIN Caching switch.
User Guide Security and backup Store password records in the cloud If you store password records in the cloud, you don't need to transfer records when you switch BlackBerry devices. When you sign in to your new device using your BlackBerry ID and the same Password Keeper password that you used on your old device, the records appear in the Password Keeper app. 1. In the Password Keeper app, swipe down from the top of the screen. 2. Tap The Settings icon . 3. Turn on the Cloud Synchronization switch.
User Guide Security and backup Create a password record by sharing a web address or text 1. Browse to a website or open an application and select the text you want to share with Password Keeper. 2. Tap The More Actions icon > The Share icon . 3. Tap Password Keeper. 4. Add any additional information to your new record. 5. Tap Save. Change the Password Keeper password 1. In the Password Keeper app, swipe down from the top of the screen. 2.
User Guide Security and backup Create security questions and answers You can create and store security questions and answers in your password records so that you don't have to remember the specific questions and answers that you set up on individual websites. 1. In the Password Keeper app, add a new record or select an existing record. Tap The Edit icon . 2. On the Add or Edit screen, tap The Add icon . 3. Select a question from the list or create a personalized question by tapping The Add icon . 4.
User Guide Security and backup Change the criteria for generating passwords When you add a password record, Password Keeper can generate a random password for you. 1. In the Password Keeper app, swipe down from the top of the screen. 2. Tap The Settings icon and do any of the following: • Change the Length field. • Turn on or turn off the Include letters, Include numbers, or Include symbols switches.
User Guide Legal notice Legal notice ©2014 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. Adobe and Flash are trademarks of Adobe Systems Incorporated. Android, Gmail, and YouTube are trademarks of Google Inc. Apple, iCal, iPhone and Mac are trademarks of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. Box is a trademark of Box, Inc.
User Guide Legal notice HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
User Guide Legal notice separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto.
