User's Manual

Note: In your work space, if you tap the camera icon at the bottom of the screen The Camera icon , the Camera app from
your personal space opens in your work space. To open your work space camera, tap the Camera app icon The Camera
app icon on the home screen.
What happens to my device data if I leave my
organization?
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work
space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store
personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that
personal data is deleted from your device when your administrator deletes your work space.
Your administrator can delete all of your device data, including your personal content. This feature helps to secure your
device if your device was lost or stolen.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
If your BlackBerry device is quarantined, you receive a notification that you can't access your work space until you resolve
the problem. When your device is quarantined, you can't access files or email messages on your organization's network
from your device, but you can access files in your work space that are saved on your device. If your device is quarantined,
your administrator might delete some or all the data on your device.
Note
: A device can be quarantined only if the work account on the device is associated with an Enterprise Mobility
Management (EMM) solution from BlackBerry.
To remove your device from quarantine, try the following:
• If services aren't correctly activated on the SIM card in your device, try using a different SIM card or changing your
wireless service plan.
• If your device is running a version the BlackBerry 10 OS that your organization doesn't support, contact your
administrator to update to a supported version.
• If the EMM solution from BlackBerry detects that the security of your device is compromised, contact your
administrator for information about how to reinstall the BlackBerry 10 OS.
If you still can't unlock your work space, contact your administrator.
User Guide Productivity and work
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