User's Manual

4. Type blackberry.
5. Tap Delete Data.
If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.
Download your apps from BlackBerry World
You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to
four additional devices, without having to pay for the items again.
1. On your new BlackBerry 10 device, tap the BlackBerry World icon.
2. Enter your BlackBerry ID username and password.
3.
Tap The More Tabs icon .
4. Tap My World > My Apps & Games.
5. Tap Available.
• To reinstall one app or game, tap The Reinstall icon next to the app or game that you want to install.
• To reinstall multiple apps and games, at the bottom of the screen, tap The More Actions icon > The Select More
icon . Tap the apps and games that you want to reinstall. Tap The Reinstall icon .
Troubleshooting: Device Switch
I can't switch my SIM card to my new BlackBerry 10 device
The BlackBerry Passport device uses a nano SIM card. To get a nano SIM card for your new device, contact your service
provider.
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch.
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub on the device.
• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a
BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World storefront.
User Guide Setup and basics
31