User's Manual

• Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn
off airplane mode, on the home screen, swipe down from the top of the screen. Tap Image Settings. Turn off the
Airplane Mode switch.
• Check that the connection to the wireless network is on. To check your connection, on the home screen, swipe down
from the top of the screen. Tap Image Settings > Networks and Connections > Mobile Network. Check that the
Mobile Network switch is on.
• Check that your BlackBerry device is connected to your wireless service provider's network. If you switched wireless
networks manually, your device remains connected to that wireless network until you select your wireless service
provider's network again.
• If your device uses a SIM card, verify that it is correctly inserted into your device.
• If your device normally connects to a CDMA network and your device supports international roaming, check that your
device is in roaming mode and that your SIM card is correctly inserted into your device.
Wi-Fi connections
A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network,
using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries
to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi
turned on so that when you're in range of a saved Wi-Fi network, your device can connect to it automatically.
Connect to a Wi-Fi network
When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within
range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Image Settings > Networks and Connections > Wi-Fi.
3. If the Wi-Fi switch is off, turn it on.
4. Tap a network.
• If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap Connect.
• If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap The Wi-Fi Protected Setup
icon . Complete the instructions on the device screen.
5. Tap Connect.
Tip
: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your device, on the home
screen, swipe down from the top of the screen. Tap The Wi-Fi icon .
Manually connect to a Wi-Fi network
If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect
manually.
User Guide
BlackBerry Strictly Confidential
Settings
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STRICTLY CONFIDENTIAL