User's Manual

Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if you add a work account that is associated with the BlackBerry Enterprise
Service 10, and the SIM card in your device doesn't have services activated correctly. Your device might also be
quarantined if the BlackBerry Enterprise Service 10 detects the security of your device has been compromised.
If your device is quarantined, you are notified by your administrator that your device can't access your work space until you
resolve the issue. Your administrator might delete the data on your device, prevent access to unlock your device, or remove
your device from your organization's network.
To leave quarantine, try using a different SIM card or changing your service plan. If the security of your device has been
compromised, you might need to wipe your device to delete all the data. For further assistance, contact your administrator.
Remember
BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to
remember. With the
Remember app, you can sort your information as entries in folders, categorize the entries with tags,
record voice notes that are related to the entries, and add due dates to entries so that you don't forget to complete a task.
Collecting and organizing tasks, notes, and more with
the Remember app
For example, if you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As
you're browsing the Internet on your device, you can send trip-related websites to the folder. When you remember
something you need to do before the trip, you can add a to-do item to the folder, and add a due date to the item so that you
don't forget about it. Everything you need to remember about the trip is in one place.
The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work
email account to your device, your tasks and notes from your work account are kept in sync with the Remember app in the
Tasks and Notes folders, and your flagged messages are also synced. If you added an Evernote account to your device, you
can access your Evernote notebooks in the Remember app and sync your Remember folders to Evernote.
User Guide
BlackBerry Strictly Confidential
Productivity and work
220
STRICTLY CONFIDENTIAL