User's Manual
Table Of Contents
- Setup and basics
- New in this release
- Your device at a glance
- What's different about BlackBerry 10?
- Notification icons
- Menu icons
- Setting up your device
- Inserting the micro SIM card and media card
- Using gestures
- Personalizing your device
- Find customer support
- Device Switch
- Before you switch devices
- Transfer data to a new device using a computer and BlackBerry Link
- Transfer data from a BlackBerry 7 device using a media card
- Transfer data to a new device using BlackBerry Protect
- Transfer data from an iPhone or Android device
- Tutorial: Switching to a BlackBerry 10 device using a media card
- After you switch devices
- Troubleshooting: Device Switch
- BlackBerry ID
- Set up a new BlackBerry ID
- Change your BlackBerry ID password
- Change your BlackBerry ID information
- Tutorial: Creating a BlackBerry ID on a BlackBerry 10 device
- Tutorial: Signing in with a BlackBerry ID on a BlackBerry 10 device
- Using your BlackBerry ID to switch devices
- Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID?
- Why do I need to re-enter my BlackBerry ID password?
- What is the difference between my BlackBerry ID username and screen name?
- How do I reset my lost or forgotten BlackBerry ID password?
- Troubleshooting wizard: I need help with my BlackBerry ID
- Phone and voice
- Phone basics
- Make a call
- Answer or decline a call
- Put a call on hold
- Take notes during a call
- Start a conference call
- Answering calls automatically
- Move a call from your headset to your device
- Move a call to BBM Video
- Add a contact or number to your speed dial list
- Block calls
- Turn on or turn off call waiting
- Set up call forwarding
- Turn on Priority Calling
- Change your default Reply Now messages
- Show or hide your number on outgoing calls
- Adjust the bass and treble of your calls
- Set a default area code or country code
- Limit the phone numbers that you can call
- View your call summary
- Find your own phone number
- Turn on Wi-Fi Calling
- Change your Wi-Fi Calling network preferences
- Troubleshooting: Phone
- Notifications and ring tones
- About notifications and ring tones
- Change your notifications or ring tones
- Turn off all sounds and ring tones except for calls
- Customize notifications for a contact
- Customize notifications for an app
- Turn off all notifications and ring tones
- Change the notification settings for Level 1 alerts
- View and respond to Instant Previews
- About Lock Screen Notifications
- Troubleshooting: Notifications and ring tones
- Voicemail
- Voice Control
- Using the BlackBerry Voice Control app
- Making a phone call with the Voice Control app
- Searching using the Voice Control app
- Ask a question using the Voice Control app
- Send messages using the Voice Control app
- Book a meeting or appointment with the Voice Control app
- Set a reminder with the Voice Control app
- Type using voice dictation
- Set an alarm using the Voice Control app
- Get directions using the Voice Control app
- Change your Facebook status using the Voice Control app
- Post a tweet using the Voice Control app
- Post a LinkedIn update using the Voice Control app
- Save notes and memos using the Voice Control app
- Check your wireless coverage status using the Voice Control app
- Check your battery level using the Voice Control app
- Hear your latest unread message read back to you
- Change your Voice Control language
- Change your voice response settings
- Using the BlackBerry Voice Control app
- Phone basics
- BlackBerry Hub and email
- BlackBerry Hub and email
- Staying connected with the BlackBerry Hub
- Keyboard shortcuts: BlackBerry Hub
- Setting up and managing accounts
- Tutorial: Setting up an email account on a BlackBerry 10 device
- Tutorial: Setting up a Facebook account on a BlackBerry 10 device
- Tutorial: Setting up a Twitter account on a BlackBerry 10 device
- Tutorial: Setting up a LinkedIn account on a BlackBerry 10 device
- Tutorial: Setting up an Evernote account on a BlackBerry 10 device
- Set up email or other types of accounts on your device
- Setting up work accounts
- Change account settings
- Remove an account from your device
- Troubleshooting: Setting up accounts
- BlackBerry Hub message list icons
- Viewing and searching messages
- Navigate your list of messages and notifications
- View messages by account or message type
- View filed email
- Search for a message
- Filter your search by priority, unread messages, flagged messages, or messages with attachments
- Viewing important messages with the BlackBerry Priority Hub
- View attachments sent to you
- Send email and messages from the BlackBerry Hub
- Managing messages
- Securing your email
- Secure email icons
- Navigating the BlackBerry Hub
- Customizing BlackBerry Hub settings
- Set an out-of-office reply
- Add a signature to an email account
- Change your default email address or calendar
- Change how messages are displayed in the BlackBerry Hub
- Change the order of accounts in the BlackBerry Hub
- Change which messages appear in the BlackBerry Hub
- Change options for text messages
- Change advanced settings for text messages
- Turn off cell broadcast messages
- Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub
- Make a phone call from the BlackBerry Hub
- About public warning messages
- Troubleshooting: BlackBerry Hub
- BBM
- joyn
- BlackBerry Hub and email
- Media
- Change the media volume
- Supported audio and video file extensions, formats, and codecs
- Troubleshooting: Media
- Camera
- Pictures
- Music
- Videos
- Media sharing
- Games
- Settings
- Customize your device settings
- How do I update the software on my BlackBerry 10 device?
- Battery and power
- Connections
- Check which wireless networks your device connects to
- Give your device a nickname
- Wireless connections icons
- Choosing a connection
- Turn on airplane mode
- Mobile network
- Wi-Fi connections
- Connect to a Wi-Fi network
- Tutorial: Setting up Wi-Fi on a BlackBerry 10 device
- Change the priority of a saved Wi-Fi network
- Delete a saved Wi-Fi network
- Disable or re-enable a saved Wi-Fi network
- Wi-Fi network settings
- Connect to another device using Wi-Fi Direct
- Connect to a Wi-Fi CERTIFIED Miracast device
- Add a VPN profile
- Troubleshooting: Wi-Fi
- Mobile Hotspot
- Internet tethering
- Bluetooth connections
- Turn on Bluetooth technology
- Pair and connect with a Bluetooth enabled device
- Rename a paired or saved Bluetooth enabled device
- Disconnect from a paired Bluetooth enabled device
- Delete a saved Bluetooth enabled device
- Pairing your device with a car
- Set how Bluetooth enabled car kits access your messages
- Let your car kit use your device's network credentials
- Automatically establish a Bluetooth connection when you turn on your device
- Supported Bluetooth profiles
- Troubleshooting: Bluetooth
- NFC
- Connect your device to a USB device
- Connect your device to an HDMI display
- BlackBerry Keyboard and typing
- Keyboard and typing at a glance
- Home screen shortcuts
- Creating custom text shortcuts
- Clear the learned words list
- Change or delete a text shortcut
- Typing on the Keyboard
- Type faster with automated assistance settings
- Cut, copy, and paste text
- Selecting word suggestions that appear while you type
- Spell check
- Change your device's regional settings
- Change Keyboard, input, or typing settings
- Language
- Keyboard Input Methods
- Typing in Other Languages
- Typing in Arabic or Farsi
- Typing in Chinese
- Typing in Czech
- Typing in Danish, Norwegian, Finnish, or Swedish
- Typing in Greek (Hellenic?)
- Typing in Russian (Cyrillic?)
- Typing in Hebrew
- Typing in Hindi
- Typing in Japanese
- Typing in Latin-based languages
- Typing in Latin-based languages
- Typing in Thai
- Typing in Turkish
- Typing in Vietnamese
- Screen display
- Accessibility
- Customize your accessibility settings
- Turn on Magnify mode
- Turn on Hearing Aid mode
- Turn on TTY support
- Turn on Closed Captions
- BlackBerry Screen Reader
- Turn on or turn off the BlackBerry Screen Reader
- Turn on or turn off the Dark Screen mode
- Change the language that the BlackBerry Screen Reader uses
- Turn on or turn off Keyboard Echo
- Turn on the Silent on Calls setting
- Adjust the verbosity
- Adjust the volume, speed, and pitch
- BlackBerry Screen Reader gestures
- Media cards and storage
- BlackBerry Link features on your device
- Applications and features
- Organizing your apps
- Calendar
- About the Calendar app
- Keyboard shortcuts: Calendar app
- Subscribe to a public calendar on your device
- View your events
- Find email and files associated with an event
- Create an event in the Calendar app
- Add a task to the Calendar app
- Hide a calendar
- Change or delete an event
- Create a follow-up meeting
- Join a conference call from a meeting reminder
- Save conference call details in the Calendar app
- Add WebEx details to an event
- Send an "I will be late" message
- Share a file with meeting participants
- Customizing Calendar app settings
- Troubleshooting: Calendar app
- Contacts
- About the Contacts app
- Keyboard shortcuts: Contacts
- Adding contacts to the Contacts app
- Contact views
- Changing contacts in the Contacts app
- Create a contact group in the Contacts app
- Add a contact to your favorites
- Contact someone
- Set a custom ring tone for a contact
- Search for a contact
- Filtering contacts
- Sort your contacts in the Contacts app
- Share a contact
- Troubleshooting: Contacts
- Clock
- BlackBerry World
- Android apps
- Maps and GPS
- Find a place on a map
- Pin a place on a map
- Start turn-by-turn directions
- My places
- Changing settings for Maps
- About location services
- Turn on or turn off location services
- Change location permissions for apps
- Turn on or turn off location-based ads
- Turn on or turn off traffic data
- Compass at a glance
- About the compass
- Point the compass to true north or to magnetic north
- Troubleshooting: Compass
- Browser
- The Smart Tags application explained
- Search your device
- File Manager
- Calculator
- BlackBerry Virtual Expert
- Productivity and work
- Switch between your personal space and work space
- About BlackBerry Balance and your work space
- Lock your work space
- Change your work space password
- Delete your work space
- Does my device have BlackBerry Balance?
- How do I set up BlackBerry Balance?
- What content is in my work space and my personal space?
- Can I use personal apps on my work's network?
- Where is my picture that I just took?
- What happens to my device data if I leave my organization?
- Troubleshooting: Work space and BlackBerry Balance
- Remember
- Collecting and organizing tasks, notes, and more with the Remember app
- Adding a folder, task list, or an entry to the Remember app
- Changing a folder or entry in the Remember app
- Delete a folder, task list or entry in the Remember app
- Viewing and searching your entries in the Remember app
- Troubleshooting: Remember app
- Documents To Go
- Print To Go
- Enterprise IM
- Enterprise IM for Cisco
- BlackBerry Bridge
- BlackBerry Travel
- BlackBerry Work Drives
- Salesforce
- Adobe Reader
- Security and backup
- Legal notice
After you switch devices
For information about returning your previous device to BlackBerry for recycling and safe disposal, visit
www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas.
Restoring BBM
The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the
following:
• If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or
on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM
6.2 or earlier, to a new device.
• If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the
same BlackBerry ID to restore your BBM data over the wireless network.
Your BBM data, such as your contacts, are automatically backed up over the wireless network based on your BlackBerry
ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your
device is lost, stolen, or corrupted.
Tips after switching devices
After you have finished switching BlackBerry devices, consider doing the following:
• If you have a media card, move it from your old device to your new device.
• To receive all of your messages and updates, add email and social networking accounts to your new device.
• Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and
then enter the password incorrectly ten times.
• Download apps from the BlackBerry World storefront.
• Explore the Help app on your device and discover tips and tricks.
Troubleshooting: Device Switch
I can't switch my SIM card to my new BlackBerry 10 device
The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service
provider.
User Guide
BlackBerry Strictly Confidential
Setup and basics
24
STRICTLY CONFIDENTIAL