User's Manual

Troubleshooting: Phone
I can’t put a call on hold to answer an incoming call
While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being
put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends.
A message appears on your device to notify you that answering another call will end your current call.
Notifications and ring tones
You can personalize your BlackBerry device by customizing your notifications and ring tones. You can also turn off all
notifications or set your notifications to vibrate. The Instant Previews and Lock Screen Notifications features allow you to
stay up-to-date and manage your inbox without having to leave the app that you're in when you receive your messages.
About notifications and ring tones
The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off the
customized notifications that are currently set for apps or contacts. Customized contact notifications override customized
app notifications. For example, if sound is turned off for the Phone app but is turned on in a customized notification for a
contact, the phone still rings when the contact calls you.
If you want to customize how you receive priority messages in your BlackBerry Priority Hub, you can create a rule so that
messages sent from specific accounts, with a specific subject, or with other criteria are sent to your
BlackBerry Priority
Hub. You can also turn on a Level 1 alert for specific messages so that you receive a custom notification for these
messages.
Note: Level 1 alerts override existing notification settings.
Change your notifications or ring tones
In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the
volume level of the notifications, number of vibrations, and more.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Image Settings > Notifications.
3. To change your global notification settings, tap a setting in the Mode drop-down list or change the Sound, Vibrate,
LED, Instant Previews, or Volume settings.
User Guide
BlackBerry Strictly Confidential
Phone and voice
38
STRICTLY CONFIDENTIAL