User's Manual

1.
Minimize the File Manager app and verify that you don't see the icon on the app. If you see this
icon, use the File Manager app in your personal space.
2.
On the home screen, swipe down from the top of the screen.
3.
Verify that your device is connected to a wireless network.
4.
Tap Settings.
5.
Do the following:
• In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on
your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device
Connections section, turn on the Use Mobile Network switch.
• In the
Device Connections
section, verify that the
Allow Connections
switch is turned on.
If you still can't see your computer files, on your computer, try any of the following:
• Verify that your computer is turned on and not in sleep mode.
• Verify that your computer has an active Internet connection.
• Confirm that you are signed in to your BlackBerry ID in BlackBerry Link.
• Verify that the files that you want to access are in the location that is specified in BlackBerry Link.
• Some work or public networks might prevent you from accessing your files on your device. Try
connecting to a different network and try again.
I don't see my device in BlackBerry Link
On your device, try the following:
•
Swipe down from the top of the screen.Tap Settings. In the BlackBerry ID section, verify that you
are signed in using the same
BlackBerry ID as on your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the Device
Connections section, turn on the Use Mobile Network switch.
• In the Device Connections section, verify that the Allow Connections switch is turned on.
On your computer, try the following:
• Turn off synchronization applications or antivirus applications temporarily.
• Sign out of BlackBerry Link and sign in again.
• Reset your BlackBerry ID username and password at www.blackberry.com/bbid .
• If you’re using antivirus software on your computer, check that the firewall is not blocking your
connection to BlackBerry Link.
I can't create a backup file that contains all of my device data
Try the following:
• Connect your BlackBerry device to your computer using a USB cable. You can't create a backup file
of your device data over a Wi-Fi network.
Settings
User Guide
186
STRICTLY CONFIDENTIAL