User's Manual

What happens to my device data if I leave my organization?
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work
data from the work space on your BlackBerry device and leave your personal data and applications
intact in the personal space. If you store personal data within work apps, for example you add a
personal contact to the Contacts app in your work space, that personal data is deleted from your device
when your administrator deletes your work space.
Your administrator can delete all of your device data, including your personal content. This feature helps
to secure your device if your device was lost or stolen.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if your work account is associated with an Enterprise
Mobility Management (EMM) solution from BlackBerry, and services aren't correctly activated on the
SIM card in your device. If the EMM solution from BlackBerry detects that the security of your device is
compromised, your device might also be quarantined.
If your device is quarantined, your administrator notifies you that your device can't access your work
space until you resolve the issue. Your administrator might delete the data on your device, prevent
access to unlock your device, or remove your device from your organization's network.
To correct the problem and leave quarantine, try using a different SIM card or changing your wireless
service plan. If the security of your device has been compromised, you might need to wipe your device
to delete all of the data. For further assistance, contact your administrator.
BlackBerry Blend
You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your
computer or tablet. When you use BlackBerry Blend, you can access your messages, files, events, and
contacts on your computer or tablet the same way you'd use them on your device.
About BlackBerry Blend
You can use BlackBerry Blend to stay connected and interact with your BlackBerry device from your
computer or tablet. When you use BlackBerry Blend, you can access your messages, files, and certain
apps on your computer or tablet the same way you'd use them on your device. Discreet, on-screen
notifications alert you to incoming messages, chats, and updates.
You can use BlackBerry Blend on a computer or tablet to:
• View and respond to some messages and chats from different accounts in the BlackBerry Hub.
• Access your BBM chats, groups, and channels.
• Access your text messages (SMS).
Productivity and work
User Guide
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STRICTLY CONFIDENTIAL