User's Manual

BlackBerry Balance and the work space password
If you associate your device with your organization's network, your administrator might turn on
BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your
device as work-only or personal-only.
Your administrator may require you to set a work space password to protect files, apps, and data
associated with your organization, such as your work email account. You can use the same password
for both your work space and device.
If you enter your work space password more than the allowed number of times, your work space and the
contents within it are deleted. You can reduce or increase the number of allowed work password
attempts in your Balance settings.
Note:
Your administator might not permit you to change some password lock options for your work
space, such as the password requirement or the timeout duration.
Network lock and unlock code
To use a SIM card from another service provider, for example, if you’re travelling and want to use a local
service provider’s network, you can request unlock codes (MEP codes) from your current service
provider, and change the Phone Network Lock settings for your SIM card.
If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow
emergency calls only. For assistance, you can contact your service provider.
SIM card PINs
You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to
prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and
someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.
If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop
functioning. To unblock your SIM card, contact your wireless service provider for a PUK code.
A SIM card PIN2 is designed to enable certain phone features like fixed dialing.
To get a SIM card PIN, contact your service provider and turn on SIM card security in your security
settings.
Lock or unlock your device
Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve
battery power.
Related information
Lock your work space, 244
Security and backup
User Guide
260
STRICTLY CONFIDENTIAL