User's Manual

2.
Tap Settings > Security and Privacy > Device Password > BlackBerry Balance.
3.
If prompted, type your work space password.
4.
Turn on the Use as my device password switch.
5.
Type your device password. Tap OK.
6.
Type your work space password. Tap OK.
Unlock your device with a network unlock code
To obtain the unlock codes for your BlackBerry device, contact your service provider.
Your device might be network locked which allows your device to make a mobile network connection
with only your current service provider. If you plan to travel internationally and you want to use a SIM
card from another service provider, you might need to enter an unlock code.
Tip:
To see the current service provider associated with your device, on the home screen, swipe down
from the top of the screen. Tap Settings > About. In the Category drop-down list, tap SIM Card.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > SIM Card.
3.
In the Phone Network Lock section, tap a locked item.
4.
When prompted, enter the unlock code.
CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you
exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency
calls only. For assistance, contact your service provider.
Change or remove your device password
CAUTION: If you can't remember the password for your BlackBerry device, the only way to change your
password or regain access to your device is to delete all of your data by completing a security wipe.
If BlackBerry Balance technology is set up on your device, depending on the rules set by your
administrator, you might not be able to remove the password for your device.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Device Password > Change Device Password.
To stop using a password, turn off the Device Password switch.
Related information
Change your work space password, 244
How do I reset my device password if I forget it?
Your BlackBerry device password can't be recovered or changed if you don't enter your current
password correctly. For security reasons, the only way that you can reset your password without
Security and backup
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