User's Manual

2.
Tap Settings > Security and Privacy > Lock Screen.
3.
Turn on the Turn on Screen for New Notifications switch.
Set Lock Screen Notifications to only display the sender info
You can set your BlackBerry device to only display the sender information in Lock Screen Notifications
and to hide the subject and message content.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Lock Screen.
3.
Turn on the
Show Sender Only
switch.
Troubleshooting: Notifications and ring tones
If the notifications and ring tones on your BlackBerry device aren't functioning in the way that you expect
them to, consult the following troubleshooting topics.
My device doesn't ring or vibrate when I receive a call or message
Try the following actions:
• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume
setting isn't set to Silent and that the Vibration setting isn't set to Off.
My device doesn't display Instant Previews
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are
associated with your work space won't be displayed as Instant Previews.
My device doesn't display Lock Screen Notifications
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are
associated with your work space won't be displayed as Lock Screen Notifications when your work
space is locked.
Voicemail
Depending on your service provider, there are two different types of voicemail available on your
BlackBerry device: standard voicemail and a visual voicemail service.
With standard voicemail, you can set up your voicemail access number and password, so you can
quickly call in to your voicemail service from the Calls screen in the Phone app.
If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your
voicemail messages, and change various voicemail settings from your BlackBerry device, without having
to call in to your voicemail service. Depending on the features your service provider supports, your
Phone and voice
User Guide
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