User Guide BlackBerry XX Smartphone
Published: 2015-05-11 SWD-20150511153335882
Contents Setup and basics........................................................................................................................................... 6 New in this release......................................................................................................................................... 6 Your device at a glance..................................................................................................................................
BlackBerry Story Maker............................................................................................................................. 121 Media sharing............................................................................................................................................124 FM Radio...................................................................................................................................................125 Settings....................................
Security and backup.................................................................................................................................. 290 Passwords and locking...............................................................................................................................290 What to do if your device is lost or stolen..................................................................................................... 296 BlackBerry Protect.......................................
User Guide BlackBerry Strictly Confidential Setup and basics Setup and basics New in this release Introducing BlackBerry 10 OS version 10.3.2 BlackBerry 10 OS version 10.3.2 provides you with new features and improvements designed to make your BlackBerry device even more secure and to help you be more productive. BlackBerry Hub From the list of attachments, you can open the email related to an attachment, making it easier to reply to the message.
User Guide BlackBerry Strictly Confidential Setup and basics Turn off Face Detection BlackBerry Assistant You can set, pause, resume, or stop the timer by using the BlackBerry Assistant app. Things you can do with the BlackBerry Assistant Peek gesture When you slide your finger up from the bottom of the screen and hold your finger in place, the date appears at the top of the screen.
User Guide BlackBerry Strictly Confidential Setup and basics If you update your device to BlackBerry 10 OS version 10.3.2 from an earlier version of the BlackBerry 10 OS, and you don’t have BlackBerry Protect turned on, a notification provides information about how to turn on BlackBerry Protect. When the BlackBerry Protect anti-theft feature is turned on, you must enter your BlackBerry ID to perform a security wipe.
User Guide BlackBerry Strictly Confidential 1. 2. 3. 4. 5. 6. 7. 8.
User Guide BlackBerry Strictly Confidential Setup and basics How do I get back to the home screen? To get back to the home screen at any time, swipe up from the bottom of the screen. How do I get to the menu? There is no Menu key ( menus. ) on your BlackBerry 10 device. You can find more features and options by exploring the To see more actions that you can perform in an app, tap 10 or .
User Guide BlackBerry Strictly Confidential Setup and basics How do I change my settings and options? Do any of the following: • To find the settings and help for an app, swipe down from the top of the screen. • To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings. Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap Settings.
User Guide BlackBerry Strictly Confidential Setup and basics Where is my email or other messages? All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
User Guide BlackBerry Strictly Confidential Setup and basics Notification settings To change a notification setting, on the home screen, swipe down from the top of the screen. Tap Settings > Notifications. You can customize a profile, set a custom ring tone or notification for a contact, or create a profile. Tip: To turn on All Alerts Off mode quickly, on the home screen, swipe down from the top of the screen. Tap .
User Guide BlackBerry Strictly Confidential Setup and basics 3. Tap an option. Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it. Move the cursor 1. Tap a word or text field to show the cursor. 2. Do any of the following: • • To move the cursor to another spot, drag the circle. To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
User Guide BlackBerry Strictly Confidential Setup and basics Where do I find my files? You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat.
User Guide BlackBerry Strictly Confidential Setup and basics Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
User Guide BlackBerry Strictly Confidential Icon Setup and basics Description Share an item, such as a picture, with someone Reply to an email Reply to all recipients of an email Forward an email Record a voice note Add a new entry in the Remember app and the Calendar app Setting up your device To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
User Guide BlackBerry Strictly Confidential Setup and basics Insert a media card 1. With the front of your BlackBerry device facing down, use the indentation on the top of your device to pull up the top part of the cover. 2. With the metal contacts facing away from you, insert the media card into the slot closest to the edge of the device.
User Guide BlackBerry Strictly Confidential Setup and basics Set up your device using the Setup app Tip: A network connection is required for some of the features within the Setup app.
User Guide BlackBerry Strictly Confidential Setup and basics 2. To see your messages in the BlackBerry Hub, slide your finger from left to right. 3. To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left. Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right.
User Guide BlackBerry Strictly Confidential Setup and basics Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find features, options, and help by exploring the menus. Do any of the following: • To see more actions that you can perform in an app, tap • or . To see more actions for a specific item, such as a song or picture, touch and hold the item.
User Guide BlackBerry Strictly Confidential • To find the settings for the device, on the home screen, swipe down from the top of screen. Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: • To scroll, slide your finger up and down.
User Guide BlackBerry Strictly Confidential Setup and basics • To move between the BlackBerry Hub and your apps, slide your finger left and right. Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle.
User Guide BlackBerry Strictly Confidential Setup and basics Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens. • To highlight an item without opening it, touch and hold the item. • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap more items. To clear an item, tap it again.
User Guide BlackBerry Strictly Confidential Setup and basics Zoom in to or zoom out from the screen If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Do any of the following: • To zoom in, slide your fingers apart. • To zoom out, slide your fingers together.
User Guide BlackBerry Strictly Confidential Setup and basics Advanced interactions If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures: • • • • Lift to wake Flip to mute Flip to save power Hold to stay awake Lift to wake If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically.
User Guide BlackBerry Strictly Confidential To turn on or turn off this feature, tap Setup and basics Settings > Advanced Interaction. Tap the Flip to Mute switch. Flip to save power If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms. To turn on or turn off this feature, tap Settings > Advanced Interaction.
User Guide BlackBerry Strictly Confidential • • • • • • • Setup and basics Change your ringtone Change your font size Set your wallpaper Set an alarm Bookmark a favorite webpage Add a signature to an email account Add a contact or number to your speed dial list Device Switch Preparing to switch devices Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following actions: • • • Complete all of the instructions in the Setup app that opens t
User Guide BlackBerry Strictly Confidential Setup and basics About SIM cards BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to get the appropriate SIM card for your device. Using your BlackBerry ID to switch devices When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and password.
User Guide BlackBerry Strictly Confidential Transfer method Setup and basics Data transferred • • • BlackBerry Link Documents Tasks and memos Email account info (you must enter the account passwords) Data saved to the storage space on your previous device, including the following: • • • • • • • • • • • • • • Contacts Calendar entries Pictures Videos Music Tasks and memos Settings Phone history Fonts BBM contacts BlackBerry Browser bookmarks and folders Alarm and clock settings Text messages (SMS and
User Guide BlackBerry Strictly Confidential Transfer method Setup and basics Data transferred • • • • • • • • • BlackBerry Link Pictures Videos Music Alarm settings BBM contacts BlackBerry Browser bookmarks and folders Text messages (SMS and MMS) Phone history Wireless connection profiles Data saved to the storage space on your previous device, including the following: • • • • • • • • • • • • • • Contacts Calendar entries Pictures Videos Music Tasks and memos Settings Alarm and clock settings BBM con
User Guide BlackBerry Strictly Confidential Transfer method Setup and basics Data transferred • • • • BlackBerry Link SIM card (your previous device must use the same size of SIM card as your new device) Music (not DRM) Documents Tasks and notes from BlackBerry Remember Text messages (SMS) Data saved to the storage space on your previous device, including the following: • • • • • • • • • • • • • • Contacts Calendar entries Pictures Videos Music Tasks and notes from BlackBerry Remember Text messages
User Guide BlackBerry Strictly Confidential Setup and basics 1. On your new BlackBerry 10 device, download the Device Switch app. To find the Device Switch app, on your device, visit the BlackBerry World storefront, or www.deviceswitch.com. 2. Connect both of your devices to the same Wi-Fi network. 3. To transfer your data, complete the instructions on the screen. Note: Only the data that is saved in the storage space on your device is transferred.
User Guide BlackBerry Strictly Confidential Setup and basics 4. When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10 device. 5. On your BlackBerry 10 device, on the home screen, tap 6. Complete the instructions on the screen. > . Transfer data using BlackBerry Link on a computer This data transfer method is available if you switch from a BlackBerry device running the BlackBerry OS (version 5.0 to 7.1) or the BlackBerry 10 OS.
User Guide BlackBerry Strictly Confidential Setup and basics 4. Under SIM Card, tap Copy Contacts from Device to SIM Card. 5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device. 6. On your new device, tap Contacts. 7. Swipe down from the top of the screen. 8. Tap 9. Under SIM Card, tap Import Contacts from SIM Card. .
User Guide BlackBerry Strictly Confidential Setup and basics Deleting the data on your BlackBerry device After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings. When the security wipe is completed, your device turns off automatically.
User Guide BlackBerry Strictly Confidential Setup and basics • To reinstall one app or game, tap next to the app or game that you want to install. • To reinstall multiple apps and games, at the bottom of the screen, tap you want to reinstall. Tap > . Tap the apps and games that .
User Guide BlackBerry Strictly Confidential • • Setup and basics Look for memos and tasks in the BlackBerry Remember app. Transfer apps by downloading them from the BlackBerry World storefront. I can't transfer items using my media card Try any of the following: • • Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card.
User Guide BlackBerry Strictly Confidential 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID. 4. Open the email message and follow the instructions on the screen. Setup and basics Settings > BlackBerry ID. Change your BlackBerry ID password 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Change Password. Settings > BlackBerry ID.
User Guide BlackBerry Strictly Confidential • Click Device > BlackBerry ID. • Click BlackBerry ID. Setup and basics How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you. Do one of the following: • To reset your password on a computer, visit www.blackberry.com/blackberryid.
User Guide BlackBerry Strictly Confidential Phone and voice Phone and voice Phone Phone icons Incoming calls Icon Description To answer a call, touch and hold the circle and slide your finger to the left. To decline a call, touch and hold the circle and slide your finger to the right. Send a message with the Reply Now feature. Silence the ring tone.
User Guide BlackBerry Strictly Confidential Phone and voice Making and receiving calls Make a call 1. In the Phone app, tap 2. Dial a number. 3. Tap Call. . Tip: To make a call on the home screen, type a contact name or phone number. Tap Call or Call . Call a recent number or speed dial contact 1. In the Phone app, tap 2. Tap a name, number, or speed dial contact. . Tip: To send a text message to a recent number, beside the number, tap > .
User Guide BlackBerry Strictly Confidential Phone and voice Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply. 1. When you receive an incoming call, tap 2. Do any of the following: • or . To send one of the default Reply Now messages, tap a message. • To compose a new message, tap Custom Message. Type a message and tap .
User Guide BlackBerry Strictly Confidential Phone and voice Automatically answer a call when a Bluetooth headset is connected 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Turn on the Automatically Answer a Call When Connected to a Headset switch. > Bluetooth. When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.
User Guide BlackBerry Strictly Confidential Phone and voice Start a conference call 1. While on a call, make or answer another call. 2. To merge the calls, tap . Answer a second call while already on a call 1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following: • To put the first call on hold and answer the second call, tap Hold Current Call.
User Guide BlackBerry Strictly Confidential Phone and voice Add a contact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard.
User Guide BlackBerry Strictly Confidential Phone and voice Hide your speed dial list on the Calls screen 1. In the Phone app, tap 2. Swipe down from the top of the screen. 3. Tap . . Call waiting, call forwarding, and call blocking How do I block calls? When you block calls, you can stop all incoming or outgoing calls, and prevent all incoming or all outgoing calls when roaming. Contact your service provider for more info on blocking specific phone numbers.
User Guide BlackBerry Strictly Confidential Phone and voice Phone options Change your default Reply Now messages You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Tap the message you want to change. 4. Type a new Reply Now message. > Reply Now.
User Guide BlackBerry Strictly Confidential Phone and voice Tap any of the drop-down lists to change other smart dialing options. Limit the phone numbers that you can call When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call.
User Guide BlackBerry Strictly Confidential Phone and voice Troubleshooting: Phone I can’t put a call on hold to answer an incoming call While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends. A message appears on your device to notify you that answering another call will end your current call.
User Guide BlackBerry Strictly Confidential Phone and voice Level 1 alerts You can also set Level 1 alerts for specific messages and receive custom notifications for these messages that override all existing notification settings. Edit your notification profiles Tip: You can view descriptions of the default settings for each notification profile on the Notifications screen, under Profiles. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3.
User Guide BlackBerry Strictly Confidential Phone and voice 2. Tap Settings > Notifications. 3. Tap . 4. Tap to select the notification profiles that you want to add to your quick settings. 5. To rearrange the order that the profiles are listed in, tap where you want it to appear in the list. Tap . Touch and hold a notification profile and drag it to . To select a notification profile, in your quick settings, tap one that you would like to set. .
User Guide BlackBerry Strictly Confidential Phone and voice Customize notifications for a contact Notifications that you customize for contacts override the notification settings for profiles and apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3.
User Guide BlackBerry Strictly Confidential Phone and voice 4. Tap Customize App Notifications. 5. Tap an app. 6. Change the Sound, Ringtone, Override Profile Volume, Vibrate, LED, LED Color, or Hub Notification settings. 7. To make the updated settings the default notification settings for the app in all of the notification profiles, tap . Note: If Sound, Vibrate, or LED are turned off in a profile, these settings aren't affected by the default notification settings that you set.
User Guide BlackBerry Strictly Confidential • To dismiss the preview, tap • Phone and voice . To ignore the preview, wait a few seconds until it disappears. • To reply to a BBM message or text message without leaving the app that you're currently in, tap . Turn off Instant Previews For some notification profiles, by default, the Instant Previews feature is turned on. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap a notification profile. 4.
User Guide BlackBerry Strictly Confidential Phone and voice Set your screen to turn on for new notifications You can set your BlackBerry device to turn on when you receive notifications. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Turn on Screen for New Notifications switch. Settings > Security and Privacy > Lock Screen.
User Guide BlackBerry Strictly Confidential Phone and voice My device doesn't display Lock Screen Notifications If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Lock Screen Notifications when your work space is locked. Voicemail Depending on your service provider, there are two different types of voicemail available on your BlackBerry device: standard voicemail and a visual voicemail service.
User Guide BlackBerry Strictly Confidential Phone and voice Using a visual voicemail service Listen to a visual voicemail message 1. In the BlackBerry Hub or Phone app, tap a voicemail message. 2. Tap . Forward a visual voicemail message 1. In the BlackBerry Hub or Phone app, touch and hold a voicemail message. 2. Tap . Save a visual voicemail message Your service provider's voicemail system might automatically delete messages after a certain period of time.
User Guide BlackBerry Strictly Confidential 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Tap Change Password. > Phone and voice . Prevent visual voicemail messages from downloading while you are roaming Depending on your wireless service provider, this feature might not be supported. 1. In the Phone app, swipe down from the top of the screen. 2. Tap 3. Clear the International Roaming check box. > .
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email BlackBerry Hub and email BlackBerry Hub and email Staying connected with the BlackBerry Hub Email You can add practically any existing email account to your device—both work and web-based email. Text messages (SMS/MMS) If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Keyboard shortcuts: BlackBerry Hub In the list of messages Action Shortcut Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications Press T Move to the bottom of your list of messages and notifications Press B In a message Action Shortcut Reply to a message Press R Reply all to a message Press L Forward a mess
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Add an email account 1. On the Add Account screen, tap Email, Calendar and Contacts. 2. Enter the email address. 3. Tap Next. 4. Enter the password for the account. 5. Tap Next. 6. Change any additional settings (for example, the types of content to sync with your device). 7. Tap Done. Add a social networking or Evernote account You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
User Guide BlackBerry Strictly Confidential • 3. BlackBerry Hub and email To change how far back in time your device syncs calendar events, in the Calendar Sync Timeframe drop-down list, tap an option. Tap Next.
User Guide BlackBerry Strictly Confidential 2. Tap 3. Tap an account. 4. Make your changes. 5. Tap Save. BlackBerry Hub and email Settings > Accounts. Remove an account from your device To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap an account. 4. Tap Settings > Accounts. .
User Guide BlackBerry Strictly Confidential Icon BlackBerry Hub and email Description Read email Meeting or event invitation New Facebook notification Email with attachment Draft message Email messages grouped by subject in a conversation thread Unread text message (SMS) Read text message Text message with attachment (MMS) Draft text message New system notification Message hasn't been sent yet Message is being sent Message has been sent Message could not be sent Viewing and searching messages You can vi
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email • To go to the bottom of your list of messages and notifications, tap . View messages by account or message type If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them. 1. In the BlackBerry Hub, tap 2. Tap the type of messages that you want to see. . To see all of your messages again, tap > Hub. View filed email 1.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the sender is a frequent contact, and other criteria. You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.
User Guide BlackBerry Strictly Confidential 2. Tap 3. Do any of the following: 4. BlackBerry Hub and email . • To add a name to your rule, enter a name in the Filter Name field. • To choose the account that the rule applies to, select an account in the Account drop-down list. • To flag messages from a specific email address as priority, enter an email address in the From field. • To flag messages sent to a specific email address as priority, enter an email address in the Sent to field.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Sort attachments You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account. 1. In the list view in the BlackBerry Hub, tap 2. Tap 3. In the Sort drop-down list, tap a sort option. > . . Share or save your attachments 1. In the list view in the BlackBerry Hub, tap 2. Touch and hold an attachment. 3. Tap 4. When the download is complete, touch and hold the attachment. . .
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email • For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field. • For text messages, type a contact name or a phone number. • For BBM and other chat messages, select a contact from the list. 4. Type your message. 5. Tap Send or the Enter key. Reply to or forward an email In an email, do one of the following: • To reply to the email, tap .
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email • To send a meeting invitation to the recipient, tap • To add the recipient to your Contacts, tap . . Compose an email in plain text format You can reduce the size of email messages or email threads by switching from HTML format to plain text format. 1. In an email, tap 2. Tap . . Change text formatting in an email Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors. 1.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email • To delete a single message, touch and hold the message. Tap . • To delete more than one message, touch and hold a message. Tap Tap > . Tap the other messages you want to delete. . • To delete all messages before a specific date, touch and hold the date bar. Messages that were sent or received before that date are highlighted. Tap . • To delete messages only from your device, but keep them on the messaging server, tap Actions.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Flag a message When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. 1. In the BlackBerry Hub, touch and hold a message. 2. Tap . Manage your messages with BlackBerry Hub Instant Actions BlackBerry Hub Instant Actions allow you to quickly triage messages, conversations, and events in the BlackBerry Hub.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Mark a message as read or unread In the BlackBerry Hub, do one of the following: • To mark a message as read, touch and hold the message. Tap • To mark a message as unread, touch and hold the message. Tap . . • To mark messages before a specific date as read, touch and hold the date bar. Tap . Download or share a picture from an email In a message, touch and hold an embedded picture. • To save the picture, tap .
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email If your device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients. If certificates can't be found or are invalid, the recipients' names appear as red.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email 1. Open a work email message with a PGP key attachment. 2. Tap 3. Tap Import or Import All. 4. If necessary, enter the password. 5. Tap 6. In the BlackBerry Hub, tap 7. Tap an account. 8. Tap Secure Email Settings. 9. If necessary, tap the PGP tab. . . > > Email Accounts. 10. Turn on the PGP switch. 11. Under PGP Signing Key, in the drop-down list, tap the key that you imported. 12.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Update secure email settings Depending on your permissions, you can change the email security that is used for all the messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages that any email application can open, or opaque-signed messages that only email applications that support encryption can open. 1. In the BlackBerry Hub, tap 2. Tap an account. 3. Tap Secure Email Settings.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email • To set where the LDAP server starts to look for S/MIME certificate information, enter a base distinguished name in the Search Base field. • To specify the scope of an LDAP server search, in the Search Scope drop-down list, tap an option. • To enable an authentication type, in the Authentication Type drop-down list, tap an option.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. 1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications. 2. Slide your finger to the right to peek at the BlackBerry Hub.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Jump to the next or previous message 1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages. 2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list. 3. To open the highlighted message, release your finger.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. 1. In an email, tap 2. Enter any additional information for the meeting. 3. Tap Save. > . Add a contact from the BlackBerry Hub 1. In the BlackBerry Hub, touch and hold a message. 2. Tap • .
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device. Set an out-of-office reply Some email accounts might not support out-of-office replies. 1. In the BlackBerry Hub, tap 2. Tap an email account. 3.
User Guide BlackBerry Strictly Confidential • BlackBerry Hub and email To change the default calendar that you add events to and send meeting invitations from, in the Calendar dropdown list, tap a calendar. Download only partial text in email If you move frequently between a Wi-Fi coverage area or cellular coverage area, or if you're roaming, you can control how much content in your email messages is downloaded while in a specific area of coverage.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages. 1. In the BlackBerry Hub, tap 2. Tap an account. 3. In the Account Color drop-down list, tap a color. > > Hub Management.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Change which messages appear in the BlackBerry Hub You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings. 1. In the BlackBerry Hub, tap 2. Tap an account. 3. In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both. > > Hub Management.
User Guide BlackBerry Strictly Confidential • BlackBerry Hub and email To change the background color of text message conversations, turn the Dark Background switch on or off. Change advanced settings for text messages With the advanced settings for SMS and MMS messages, you can allow special characters, change your routing preference, and more. 1. In the BlackBerry Hub, tap 2. Make your changes. 3. Tap Save. > > Text Messages > .
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts, or national emergencies.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email I can't find my work email in the BlackBerry Hub If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a personal view, which contains your messages and notifications for only your personal accounts.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email joyn for BlackBerry 10 devices About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
User Guide BlackBerry Strictly Confidential BlackBerry Hub and email Delete a joyn chat On a chat screen, tap > . Call a joyn contact 1. In the Phone app, tap 2. Tap 3. If you have multiple phone numbers for a joyn contact, tap the number that you want to call. . beside the contact you want to call. Tip: During the call, tap to start a chat or a video share, or share a file. Start a joyn video share Before you can share a video or start chatting over video, you need to call a joyn contact.
User Guide BlackBerry Strictly Confidential 4. BlackBerry Hub and email Type the phone number or name of the joyn contact you want to block. To unblock a contact, tap Unblock beside the contact's name. Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming. 1. In the BlackBerry Hub, tap 2. Tap joyn. 3. Set the Enable joyn While Roaming switch to On. 92 > .
User Guide BlackBerry Strictly Confidential Media Media Change the media volume When music is playing, do any of the following: • To increase the volume, press the Volume Up key on the side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the side of your device. • To mute the volume, press the Mute key on the side of your device. To turn off mute, press the Mute key again. • To select the type of speaker to play your music on, tap > Audio.
User Guide BlackBerry Strictly Confidential Media File extension Supported video codec(s) Supported audio codec(s) MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC — AAC AMR — AMR FLAC — FLAC, Vorbis M4A — AAC MIDI — MIDI MKA — AAC, MP3, PCM MP3 — MPEG-3 OGG — FLAC, Vorbis QCP — QCELP SPMID — SP-MIDI WAV — PCM, GSM WMA — WMA 9, WMA 10 For information about media file extensions and codecs for your device, visit Supported media.
User Guide BlackBerry Strictly Confidential Media take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and suggest the best mode and setting to use, so you can focus on capturing the moment. Camera icons Icon Description Switch between the front-facing and the rear-facing cameras. Take a picture. Record a video. Turn on the flash while recording a video. Stop recording a video.
User Guide BlackBerry Strictly Confidential Media • To take continuous pictures when you have Burst shooting mode turned on, touch and hold . The number of pictures you took in Burst mode appears in the lower-left corner of the screen. The camera stops taking pictures when you take your finger off of the icon. Tip: You can turn on grid lines to help you center items in your picture or to make sure your picture is straight. To turn on grid lines, in the Camera app, tap > Settings.
User Guide BlackBerry Strictly Confidential Media Take a panoramic picture The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture. This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people. Note: Panorama mode can't be used with Burst or Time Shift mode. 1. To turn on Panorama mode, in the Camera app, tap 2. To take a panoramic picture, tap 3.
User Guide BlackBerry Strictly Confidential Media Set the video size You can set the video size for the rear-facing camera on your BlackBerry device, allowing you to take videos in different conditions. For example, you can set the camera to record 720p at 60 fps to capture fast-moving objects. 1. In the Camera app, tap 2. Tap the Video Size (Rear Camera) drop-down list. 3. Tap an option. > Settings.
User Guide BlackBerry Strictly Confidential Media 3. Drag the slider at the bottom of the screen back and forth until you find the best picture. 4. Tap a recognized face. 5. Use the dial to browse the available expressions. 6. Tap anywhere on the screen. 7. Tap . Edit Time Shift pictures later When you take pictures using Time Shift mode, you can save the picture to edit later. Tip: The Time Shift icon ( later.
User Guide BlackBerry Strictly Confidential Icon Media Description Time Shift This mode is available for the camera. Time Shift mode allows you to take a series of pictures at once so that you can pick the best one of the sets. Burst This mode is available for the camera. Burst mode allows you to take multiple pictures quickly. Use this shooting mode when taking pictures of fast-moving scenes or subjects. Panorama This mode is available for the camera.
User Guide BlackBerry Strictly Confidential Icon Media Description Auto This mode is the most common mode and is available for the camera, video camera, and Time Shift mode. Use Auto mode to capture a wide variety of everyday scenes. Action This mode is available for the camera and Time Shift mode. Action mode can help to take pictures of fast-moving objects. Try this mode when capturing pictures of sports or children. Whiteboard This mode is available for the camera and Time Shift mode.
User Guide BlackBerry Strictly Confidential Media Save media files to your built-in media storage By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device. 1. In the Camera app, tap 2. Turn off the Save on Media Card switch. > Settings.
User Guide BlackBerry Strictly Confidential Media I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • • • The flash might still be charging. Wait a moment and then try again. Make sure you're using the rear-facing camera. Make sure you aren't using Time Shift, HDR, Panorama, or Burst modes. These modes don't use the flash.
User Guide BlackBerry Strictly Confidential Media Pictures Pictures icons Depending on your device model, some of these options might not be available to you. For example, if your device doesn't have a camera, the does not appear. Icon Description View all of your pictures organized by the date that you took the pictures or added the pictures to your BlackBerry device. View your picture albums. View the pictures that you added to the Favorites screen.
User Guide BlackBerry Strictly Confidential Media Editing pictures Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce red-eye, increase the contrast of your picture, make it look like a cartoon, and much more. Tip: When you edit a picture, swipe to see more editing options.
User Guide BlackBerry Strictly Confidential Media Add a filter to a picture Use the filters in the picture editor to add a fun finishing touch to your pictures. You can add filters such as black and white, antique, sepia, cartoon, sketch, and more. 1. In the Pictures app, touch and hold the picture that you want to change. 2. Tap 3. Tap a filter. 4. When you're done editing your picture, do one of the following: • > . To save your changes, tap Save. • To discard your changes, tap > .
User Guide BlackBerry Strictly Confidential Media Change the settings for automatic stories You can change the settings to improve the automatic stories that your BlackBerry device generates. Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way. For example, when you turn on geotagging, your device can generate stories based on where pictures and videos were taken. 1. In the Pictures app, swipe down from the top of the screen. Tap 2.
User Guide BlackBerry Strictly Confidential 2. Tap 3. Do one of the following: 4. Media . • Tap an existing story. • Tap Create New Story. If necessary, edit the story. Tip: You can add multiple pictures to a story at the same time by tapping Tap > . Tap the pictures that you want to use. . Hide a photo in the Pictures app You can hide pictures that you want to save, but that you don't want other people to see. 1. In the Pictures app, tap the picture that you want to hide. 2. Tap > .
User Guide BlackBerry Strictly Confidential Media • To view all of the pictures taken in a specific location, on the map, tap . • To view all of the pictures taken in the visible area of the map on the screen, tap • To search for a location to move the map view to, tap "coffee" or "hospital." Tap a search result. > . .
User Guide BlackBerry Strictly Confidential Media 3. Tap 4. In the Location drop-down list, tap the location that you want to save the album to, such as a media card. 5. If necessary, in the Enter album name field, enter a name for the album. 6. Tap Move. . Set how pictures are organized in albums 1. In the Pictures app, swipe down from the top of the screen. Tap 2. In the Sort items in Albums drop-down list, tap Oldest To Newest or Newest To Oldest. . Move a picture to a different album 1.
User Guide BlackBerry Strictly Confidential Media Add a picture to the Favorites screen Add pictures to the Favorites screen so that you can quickly access them. Pictures added to the Favorites screen are also used in the automatic stories that your BlackBerry device generates. 1. In the Pictures app, touch and hold a picture. 2. Tap . Tip: You can add multiple pictures to the Favorites screen at the same time by tapping you want to add. Tap > . Tap the pictures that .
User Guide BlackBerry Strictly Confidential Media Icon Description View all of your playlists, including playlists generated by your BlackBerry device. These automatic playlists include the music you last played, recently added music, and music organized by year and decade. View all of the songs that you have added to the Favorites screen. Play a song or play all of your music. Shuffle your music. To stop shuffling your music, tap the Shuffle icon again. Repeat the song currently playing or repeat all.
User Guide BlackBerry Strictly Confidential Media View details about your music 1. In the Music app, tap a song, an album, or a playlist. 2. If the music player controls aren't visible on the screen, tap the screen. 3. To see your music list, tap the screen. 4. To view the album details for any of the songs listed, touch and hold a song. Tap .
User Guide BlackBerry Strictly Confidential 2. Tap a playlist. 3. Tap 4. Do any of the following: • > Media . To change the name of the playlist, in the text field at the top of the screen, type a new name. • To add music to the playlist, tap . Beside the song, artist, or album that you want to add, tap • To delete a song from the playlist, beside the song that you want to delete, tap • 5. . . To change the song order in the playlist, drag the song to where you want it to go in the playlist.
User Guide BlackBerry Strictly Confidential Media Set the audio in the Music app You can set whether your music plays on the speaker, headset, or handset on your BlackBerry device. 1. In the Music app, tap a song. 2. Tap 3. Tap an audio option. > . View song properties In the Music app, you can view the properties for a song, including the file type, size, location, and more. In the Music app, when a song is playing, tap > .
User Guide BlackBerry Strictly Confidential Media Troubleshooting: Music I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Videos Videos icons Depending on your device model, some of these options might not be available to you. For example, if your device doesn't have a camera, the does not appear. Icon Description View all of your videos organized by the date that they were recorded. View your videos organized into albums.
User Guide BlackBerry Strictly Confidential Media Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more. Tip: When you edit a video, swipe to see more editing options. Rotate a video 1. In the Videos app, touch and hold the video that you want to rotate. 2. Tap 3. Tap an editing option. 4.
User Guide BlackBerry Strictly Confidential • To discard your changes, tap Media > . Tip: If you select an option and don't like the results, you can quickly discard your changes when you tap the editing option a second time. Add slow motion to a video 1. In the Videos app, touch and hold the video that you want to change. 2. Tap > 3. Tap . 4. Touch and hold the slider handles and drag your finger until the section of the video that you want to slow down is in between the slider handles. 5.
User Guide BlackBerry Strictly Confidential 4. • Tap an existing story. • Tap Create New Story. Media If necessary, edit the story. Tip: You can add multiple videos to a story at the same time by tapping Tap > . Tap the videos that you want to use. . Organizing your videos and albums In the Videos app on your BlackBerry device, you can create albums to organize your videos.
User Guide BlackBerry Strictly Confidential Media Add a video to the Favorites screen You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device. 1. In the Videos app, touch and hold a video. 2. Tap . To delete a video from the Favorites screen, in the Videos app, tap > . Touch and hold a video. Tap .
User Guide BlackBerry Strictly Confidential Media BlackBerry Story Maker About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that's similar to a movie. Create a story using BlackBerry Story Maker 1.
User Guide BlackBerry Strictly Confidential Media Change the order in which media appears in a story 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen. 3. Tap 4. Touch and hold the thumbnail of the picture or video that you want to move and drag it to where you want it to go. 5. Tap Done. . Edit the media used in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker. 1.
User Guide BlackBerry Strictly Confidential Media Delete a story in BlackBerry Story Maker 1. In BlackBerry Story Maker, touch and hold a story. 2. Tap . Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be played in BlackBerry Story Maker. 1. In BlackBerry Story Maker, tap an existing story or create a new one. 2. While the story is playing, tap the screen.
User Guide BlackBerry Strictly Confidential Media Note: If a switch is unavailable, it means that the theme currently used in your story doesn't support that setting or that the story doesn't contain any media affected by that setting. For example, if your story contains only videos, the Arrange Pictures in Collages switch is unavailable.
User Guide BlackBerry Strictly Confidential Media Share your media files with DLNA Certified devices • • Your DLNA Certified device must be a digital media player (DMP). Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media files with. You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED Miracast devices to wirelessly access your media files.
User Guide BlackBerry Strictly Confidential Media Manually tune to a radio station 1. In the Music app, tap 2. Tap 3. Tap Tune to. 4. Slide your finger to the radio station that you want to tune to. > . . Tip: When you select the station that you want to tune to, to hide the station numbers, tap Tune to. Listen to the FM Radio The FM Radio on your BlackBerry device has controls for listening to music that are similar to the Music app on the device.
User Guide BlackBerry Strictly Confidential • When one of your favorite stations is playing, next to the station number, tap Media .
User Guide BlackBerry Strictly Confidential Settings Settings Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, but you can also tailor and optimize your device for your needs. Get acquainted with the options and discover more about what your device can do. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings. 3. Tap the item that you want to customize.
User Guide BlackBerry Strictly Confidential Settings Overview of device settings Item Description • Turn off all wireless connections. • • • Set your USB connections, including USB Mass Storage Mode, Charge Only Mode, and a manual IP address. Access airplane mode to turn off all your connections. Set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC (if supported), mobile hotspot, and Internet tethering. Notifications • • • Turn on vibrate mode.
User Guide BlackBerry Strictly Confidential Item Display Settings Description • • • • Select a wallpaper. Change your font. Adjust the screen brightness. Customize screen locking. • Turn on or turn off the option to enter Battery Saving Mode automatically. Customize settings for extending battery life when Battery Saving Mode is turned on. Battery Saving Mode • Language and Input • • • Turn on or turn off text prediction, word substitution, and spell check.
User Guide BlackBerry Strictly Confidential Item Settings Description • • Change the default app used to open a specific file type. Monitor apps that are using your device's memory. • Connect to a device to wirelessly share media content. • Change the time zone, time, and date. • • View the current software version running on your device. Check for software updates. • • • View available storage space on your device and media card.
User Guide BlackBerry Strictly Confidential Item Settings Description • View or change the name for your device that appears if another device detects it over a Bluetooth connection or wireless connection. Update your device software Software updates might not be available to you depending on your region and service provider. You should regularly create and save a device backup file on your computer, especially before you update any device software.
User Guide BlackBerry Strictly Confidential Settings Restore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry 10 device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted. After you restore your device to its default settings, you can run the setup application on your device to set up the device again.
User Guide BlackBerry Strictly Confidential Settings To wake up your device, swipe up from the bottom of the device screen. Restart or reset your device If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem. Do one of the following: • To restart your device, press and hold the Power/Lock key on the top of your device. Tap • . To reset your device, press and hold the Power/Lock key for ten seconds.
User Guide BlackBerry Strictly Confidential Settings Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • • • • • Avoid using your device while it's charging to help it charge faster. Charge your device often, even when the battery charge isn't low. Avoid charging, using, or storing your device in extremely hot or cold places, such as on a vehicle dashboard.
User Guide BlackBerry Strictly Confidential 2. Tap Settings Settings > App Manager > Device Monitor. Tip: To quickly check the percentage of battery power remaining, from the bottom of the screen, slide your finger up to the middle of the screen. The battery percentage appears in the upper-left corner of the screen.
User Guide BlackBerry Strictly Confidential Settings LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting. A flashing yellow LED can indicate that the battery power level is low and your device is charging.
User Guide BlackBerry Strictly Confidential Settings A solid green LED can indicate that your device is plugged into a charger and that charging is complete. Using Battery Saving Mode If your battery power level is draining, you can set up Battery Saving Mode to turn on automatically and help make your battery last longer when you need it most! When Battery Saving Mode is turned on, your device automatically adjusts various settings to help save battery power.
User Guide BlackBerry Strictly Confidential Settings Turn off Battery Saving Mode After Battery Saving Mode turns on automatically, Battery Saving Mode is automatically turned off when you start charging your device. You can also turn off Battery Saving Mode manually. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn off the Battery Saving Mode switch. Settings > Battery Saving Mode.
User Guide BlackBerry Strictly Confidential Settings apps and features when you don't use them: The camera (if your device is equipped with a camera), the BlackBerry Browser, GPS, and Bluetooth technology. Turn off connections If your device is out of a wireless coverage area, you can turn off the connection so that your device doesn't search for a network signal continuously. You can also help extend battery life by deleting saved Wi-Fi networks that you no longer use.
User Guide BlackBerry Strictly Confidential Settings Device and battery disposal Please recycle your BlackBerry device and battery in accordance with your local regulations. Do not dispose of either your device or battery in a fire. Your device or battery should not be placed in household waste bins. For information about returning your device to BlackBerry for recycling and safe disposal, from a browser on your computer visit www.blackberry.com/recycling.
User Guide BlackBerry Strictly Confidential Settings Check which wireless networks your device connects to Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless service plan.
User Guide BlackBerry Strictly Confidential Settings The number of solid bars indicates the strength of the mobile network signal. If the signal is weak, your device might use more power to try to maintain the connection. Your device is connected to the network type shown and can access all of the features of your mobile network plan. Your device is connected to the network type shown but the network functionality is limited.
User Guide BlackBerry Strictly Confidential Settings Bluetooth technology is on. If the icon is solid, Bluetooth technology is connected. NFC is on. Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices.
User Guide BlackBerry Strictly Confidential Settings When you connect your BlackBerry device to other devices using a Wi-Fi Direct connection, you can perform actions such as sharing a document without needing an Internet connection. Because a Wi-Fi Direct connection creates a network, you can connect to multiple devices at the same time.
User Guide BlackBerry Strictly Confidential Settings VPN connections You can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or using a Wi-Fi connection. While your device is connected to the VPN, you can send data to and receive data from the private network across the public network. Turn on airplane mode In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device.
User Guide BlackBerry Strictly Confidential Settings You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider. Depending on your service provider, you might not be able to change the APN settings. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. If the Mobile Network or Data Services switches are off, turn them on. 4. Tap 5. Complete the fields.
User Guide BlackBerry Strictly Confidential 5. Settings When your device finishes scanning for networks, tap a network. Turn off data services while roaming Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that only the phone and basic text messaging are available.
User Guide BlackBerry Strictly Confidential • • • • • • Settings Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn off airplane mode, on the home screen, swipe down from the top of the screen. Tap Settings. Turn off the Airplane Mode switch. Check that the connection to the wireless network is on. To check your connection, on the home screen, swipe down Settings > Networks and Connections > Mobile Network.
User Guide BlackBerry Strictly Confidential Settings Manually connect to a Wi-Fi network If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you can connect manually. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. In the SSID field, enter the name of the network. 4. Select the network's security type and specify any additional information.
User Guide BlackBerry Strictly Confidential Settings Disable or re-enable a saved Wi-Fi network If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to delete the saved network, you can disable the network instead. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Check that the Wi-Fi switch is on. 4. Tap 5. Tap a network. Settings > Networks and Connections > Wi-Fi. .
User Guide BlackBerry Strictly Confidential Settings To use a VPN Profile when connecting to the network, select the profile that you want to use. Band Type This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device tries to connect in the 5.0 GHz band unless the signal strength at the 2.4 GHz band is significantly stronger. If you want to connect to a dualband network using one band only, choose the band you prefer.
User Guide BlackBerry Strictly Confidential Settings Connect to a Wi-Fi CERTIFIED Miracast device You can wirelessly display the screen of your BlackBerry device on a Wi-Fi CERTIFIED Miracast device, such as your television or a boardroom projector. Note: To display your screen on a device that isn't a Wi-Fi CERTIFIED Miracast device, you can use a wireless display adaptor, or use a SlimPort adapter and the appropriate cable, to connect your BlackBerry device to the other device. 1.
User Guide BlackBerry Strictly Confidential Settings • Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If other devices can't connect you might need to reset your router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. • • Your connection might have timed out. Try connecting again.
User Guide BlackBerry Strictly Confidential Settings Turn on Bluetooth technology 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Bluetooth switch. Settings > Networks and Connections > Bluetooth. When Bluetooth technology is on, is blue and appears in the upper-left corner of the screen. To turn off Bluetooth technology, turn off the Bluetooth switch.
User Guide BlackBerry Strictly Confidential Settings You can quickly pair devices without going to the Settings screen, by saving your Bluetooth pairing information on an NFC tag. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. If the Bluetooth switch is off, turn in on. 4. Tap Settings > Networks and Connections > Bluetooth. and align the back of your BlackBerry device with an NFC tag.
User Guide BlackBerry Strictly Confidential Settings Pairing your device with a car The My Car feature improves your experience when you pair and connect your BlackBerry device with your car using Bluetooth technology. When your car and your device are connected and the My Car feature is on, your device might display a customized lock screen. Also, special applications might appear in the Driving Apps category in BlackBerry World.
User Guide BlackBerry Strictly Confidential Settings Allow access to your contacts The Bluetooth enabled device must support the Phone Book Access Profile (PBAP). 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do any of the following: Settings > Networks and Connections > Bluetooth > . • To allow access to your contact information, in the Address Book Access drop-down list, tap the name of a contact group or All.
User Guide BlackBerry Strictly Confidential 3. Settings Turn on the Connect to the last device when turned on switch. Supported Bluetooth profiles and services Your BlackBerry device is a Bluetooth Smart Ready device, and supports the following profiles. If your device is associated with a work account, your administrator might disable use of a profile.
User Guide BlackBerry Strictly Confidential Settings Profile Description Link Loss Service (LLS) This service sends a notification to your BlackBerry device when your device loses its Bluetooth connection with another Bluetooth enabled device. Location and Navigation Service (LNS) This profile allows Bluetooth enabled devices to access location related information on your device (for example, to support outdoor activity apps).
User Guide BlackBerry Strictly Confidential Settings Troubleshooting: Bluetooth I can't pair with a Bluetooth enabled device • • • • • Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check the documentation that came with your Bluetooth enabled device.
User Guide BlackBerry Strictly Confidential • • • • • • • Settings Exchange contact cards with a new friend or business acquaintance. Pass a picture to your friend. Grab a coupon from a poster you see on the street. Send a webpage you're viewing to a friend. Add a friend to your BBM contacts. Copy smart tag information to an NFC tag. Connect to an NFC enabled printer to print or scan a file.
User Guide BlackBerry Strictly Confidential Settings Find your NFC settings The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building. 1.
User Guide BlackBerry Strictly Confidential Settings NFC is not working as expected If you try to share a file by using an NFC connection or a smart tag when your device is locked and the backlight is off, or when the power is turned off, NFC will not work. Settings in the Allow NFC Card Transactions section of the NFC screen don't apply to NFC file transfers or the smart tag feature.
User Guide BlackBerry Strictly Confidential 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Charge Only Mode switch. Settings Settings > Networks and Connections > USB. Set a static IP address for your USB connection By default, when you connect your BlackBerry device to a computer using a USB cable, your device assigns a random IP address to the connection. You can assign a static IP address that doesn't change each time you connect your device to your computer.
User Guide BlackBerry Strictly Confidential • Settings Consider updating or installing the device drivers on your computer. When you connect your device to your computer, your computer should automatically prompt you to install the latest drivers. Otherwise, the drivers you need are installed when you download BlackBerry Link or BlackBerry Blend. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink. To download BlackBerry Blend, on your computer, visit www.blackberry.
User Guide BlackBerry Strictly Confidential 2. Tap Settings > Networks and Connections > Mobile Hotspot. 3. Tap . Settings Disconnect a device from your mobile hotspot After you disconnect a device from your mobile hotspot, if you want to connect the device again you must start a new session in Mobile Hotspot mode. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Networks and Connections > Mobile Hotspot. 3.
User Guide BlackBerry Strictly Confidential Settings Sharing your mobile network connection using Internet tethering Additional charges might apply for using Internet tethering. On some networks you can't use some services on your BlackBerry device, such as email and BlackBerry Messenger, while you use Internet tethering. Use Internet tethering to share your Internet connection You can tether your BlackBerry device using either a USB cable or a Bluetooth connection. 1.
User Guide BlackBerry Strictly Confidential Settings Using BlackBerry Keyboard gestures Take a moment to check out how to navigate your BlackBerry device using these common keyboard gestures. Double-tap on the BlackBerry Keyboard to open the circle of interest. Then, on the keyboard, you can slide your finger left, right, up, and down. Your finger movements on the BlackBerry Keyboard move the cursor on the screen to a specific location in a text field.
User Guide BlackBerry Strictly Confidential Settings Keyboard key Assigned action B Open the BlackBerry Browser C or 9 Compose a new message D or 5 Create a new BlackBerry Remember note H Open the BlackBerry Help app K Lock your BlackBerry device L Open the BlackBerry Calendar app M Open the BlackBerry Hub N Open BlackBerry Messenger O Open the device settings P Open the Phone app Q Switch between Normal and Silent notification modes R of 3 Open the Clock app T Create a new task
User Guide BlackBerry Strictly Confidential Settings Tip: If you want to add a shortcut for a key that already has a shortcut assigned to it, you can change the shortcut for that key without first deleting the shortcut. If you press a key that doesn't have a shortcut, your BlackBerry device prompts you to create one. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap and hold a letter . Settings > Shortcuts and Speed Dial.
User Guide BlackBerry Strictly Confidential Settings Type a symbol or number 1. On the keyboard, swipe down to open the symbol picker. When the symbol picker opens, the keyboard characters map to the symbols. Swipe down again to scroll to the next page of the symbol picker. 2. Tap the corresponding key to use the mapped symbol on the screen. If you tap the symbol on the screen, mapped mode is cancelled. 3.
User Guide BlackBerry Strictly Confidential Settings Type an uppercase character To type an uppercase character, do one of the following: • On the row of touch screen keys above the BlackBerry Keyboard, tap • . Then tap a letter. Tap and hold the letter. To turn on CAP lock, on the row of touch screen keys above the BlackBerry Keyboard, touch and hold .
User Guide BlackBerry Strictly Confidential • 2. Settings On the keyboard, double-tap to open the circle of interest. To expand the text selection, do one of the following: • To automatically select more text, continue to touch and hold the text on the screen. Your selection expands from a word to a sentence, and from a sentence to a paragraph the longer you hold. • Tap to expand the selection to a word. • Tap to expand the selection to a whole paragraph.
User Guide BlackBerry Strictly Confidential Settings If you are typing in a right-to-left language, swipe from left to right to delete a word. Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard.
User Guide BlackBerry Strictly Confidential Settings Spell check Turn on spell check 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Spell Check switch to On. Settings > Language and Input > Spell Check. Accept spelling suggestions If spell check is turned on, spelling mistakes are underlined in red as you type. Tap the underlined word. • To accept a spelling suggestion, tap the suggested word. • To add the word to your personal dictionary, tap Add to Dictionary.
User Guide BlackBerry Strictly Confidential Settings Creating custom text shortcuts The word substitution feature lets you create your own text shortcuts. When you set up shortcuts, your BlackBerry device replaces the shortcut with a full word or phrase. Tip: Word substitution is sometimes known as autotext. Turn on word predictions 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Set the Show Predictions switch to On.
User Guide BlackBerry Strictly Confidential Settings Typing using voice dictation You can use voice dictation to type hands-free instead of using your keyboard. 1. To turn on voice dictation, on the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Voice Dictation. 4. Turn on the Dictation switch . 5. In the Language drop-down list, tap the language you want to use. 6. To begin voice dictation, tap Settings > Language and Input.
User Guide BlackBerry Strictly Confidential Settings Change your input language Your input language is the language in which you type documents, email messages, and SMS or MMS text messages. You can select up to three languages that you want to be able to type in. The default language is the display language you chose. Tip: If you need to switch input languages often, make sure that your device is set up to detect your languages automatically.
User Guide BlackBerry Strictly Confidential Settings In other cases, input methods provide you with gestures and key combinations for languages. Some keyboard input methods are common to all supported languages, such as word prediction or selecting accented characters by pressing and holding keys. All keyboard input methods also support using the key to access symbols. Typing in other languages You can set your BlackBerry device to recognize three different input languages when you type.
User Guide BlackBerry Strictly Confidential Settings The following table shows how to type the Arabic and Farsi alphabet when there is more than one native character on each physical key.
User Guide BlackBerry Strictly Confidential Single key press Settings Double key press و ( ژFarsi only) ز + key press Multi-tap ؤ ؤ ( ژFarsi only) ژ ظ ط Typing in Chinese The Chinese language input methods support the following features: • You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing • To type a symbol, tap and then a letter. . To view more symbols, swipe down on the BlackBerry Keyboard.
User Guide BlackBerry Strictly Confidential Settings Typing in Greek The Greek keyboard supports the following features: • • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on) • To type a symbol, tap You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options. . To view more symbols, swipe down on the keyboard.
User Guide BlackBerry Strictly Confidential Settings Typing in Hebrew The Hebrew keyboard supports the following features: • • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). • To type a symbol, tap To type a letter from the Latin-based alphabet using a QWERTY keyboard layout, you can press and press a letter. . To view more symbols, swipe down on the keyboard.
User Guide BlackBerry Strictly Confidential • • • • Settings Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). Alternate characters are available for Q, W, E, and R. You can type alternate characters in two ways. You can press and press a letter. A second method is to press and hold the primary character. Then, you can select the alternate character from the options. To type a symbol, tap . To view more symbols, swipe down on the keyboard.
User Guide BlackBerry Strictly Confidential Settings The QWERTZ keyboard is used for typing in German, Czech, and Hungarian. The basic QWERTZ keyboard looks like this: The AZERTY keyboard is used for typing in French. The basic AZERTY keyboard looks like this: The QWERTY, QWERTZ, and AZERTY keyboards using the Latin alphabets have different alternate characters depending on the language you select.
User Guide BlackBerry Strictly Confidential Settings • To type an accented version of a character, you can press and hold the primary character. Then, you can select the accented character. • To type a symbol, tap . To view more symbols, swipe down on the keyboard. Character guide for Thai The typical Thai keyboard looks like this: The following table shows how to type the Thai alphabet when there is more than one native character on each key.
User Guide BlackBerry Strictly Confidential Settings Single key press + key press า๊ ๊ สษ ษ วศ ศ งลซ ซ ผปฆ ฆ แฌ ฌ อฉ ฉ ฺิฮ ฮ ื์ ์ ทมฒ ฒ ใฬฝ ฝ Typing in Vietnamese The Vietnamese keyboard supports the following features: • • • • • • The Vietnamese language has more characters in the alphabet than there are keys on the keyboard. As a result, some keys have more than one native character on one key.
User Guide BlackBerry Strictly Confidential 2. Tap 3. To adjust the brightness, move the slider back and forth. Settings Settings > Display. Tip: After you swipe down from the top of the screen, if you see slider without going into the Display screen. in the quick settings, you can tap to display the Change your font size 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. In the Font Size drop-down list, tap the size of font that you want to use. Settings > Display.
User Guide BlackBerry Strictly Confidential 2. Tap 3. Select the Flashlight checkbox. Settings Settings > Quick Settings. Turn off icon labels in the action bar By default, labels appear under icons in the action bar at the bottom of the screen. The labels identify and explain the signature actions available to you. If you turn off this setting, icon labels don't appear unless you touch and hold the icon in the action bar. Tip: You can slide your finger between icons to see the labels.
User Guide BlackBerry Strictly Confidential • • Settings Music Smart Tags Settings • • You can now set the display using the Reverse Contrast feature. There is now a preview pane for Closed Captions settings. BlackBerry Screen Reader • You can rewind the BlackBerry Screen Reader to read up to the last ten spoken items. BlackBerry Screen Reader The BlackBerry Screen Reader is an assistive technology that lets users with vision impairment interact with their BlackBerry 10 device using speech output.
User Guide BlackBerry Strictly Confidential Settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Screen Reader switch. 4. Do one of the following: 5. Settings > Accessibility > Screen Reader. • Double-tap anywhere on the screen with two fingers to continue.
User Guide BlackBerry Strictly Confidential Settings Task Gesture Change the speech speed Swipe left with one finger to decrease the speech rate. Swipe right with one finger to increase the speech rate. Replay the last item Swipe up with two fingers. Note: You can rewind to hear the last 10 items spoken. Spell the last item letter by letter Swipe down with two fingers.
User Guide BlackBerry Strictly Confidential Settings Task Gesture Move to the next or previous point of regard Swipe right with one finger to go to the next point of regard. Swipe left with one finger to go to the previous point of regard. Pan or scroll a list Swipe up with two fingers to scroll toward the top. Swipe down with two fingers to scroll toward the bottom. This action sets a new point of regard.
User Guide BlackBerry Strictly Confidential Settings Task Gesture Set the size of a text chunk Swipe up with one finger while in text navigation mode to increase the size. Swipe down with one finger while in the content to decrease the size. A text chunk can be a character, word, line, sentence, paragraph, or a header or link on a webpage. The size of a text chunk is used to identify how far to skip ahead or go back in a document, web content, or other text.
User Guide BlackBerry Strictly Confidential Settings Task Gesture Delete an app Tap and hold with one finger, and then move your finger to the app. The point of regard is set under your finger. Then, double-tap with two fingers to delete the app. Gestures for text entry and editing When you select text to cut, copy, or delete, the size of the text block depends on the size of a text chunk you have set.
User Guide BlackBerry Strictly Confidential Settings Task Gesture Copy a block of text Swipe right, and then left with two fingers. Paste a block of text After you copy or cut text, swipe down and then up with two fingers. When you successfully paste the text, the BlackBerry Screen Reader reads the content that you inserted. Hide the touch screen keyboard Note: This gesture is only applicable to all-touch devices.
User Guide BlackBerry Strictly Confidential Settings Goal Action Increase a text size chunk or slider value Press the Up Arrow key. Decrease a text size chunk or slider value Press the Down Arrow key. Move to the previous item Press the Left Arrow key. Move to the next item Press the Right Arrow key. Read from the top of the page Press Ctrl+A. Read from the current location Press Ctrl+Shift+A. Set and speak the current point of regard Press Ctrl+Enter or Ctrl+Spacebar.
User Guide BlackBerry Strictly Confidential 2. Tap 3. Tap Accessibility to set the point of regard. Then, double-tap to activate the Accessibility option. 4. Tap Screen Reader to set the point of regard. Then, double-tap to activate the Screen Reader option. 5. Tap Dark Screen Mode to set the point of regard. Then, double-tap to activate the Dark Screen Mode option. 6. Close the BlackBerry Screen Reader settings in one of the following ways: • Settings Settings to set the point of regard.
User Guide BlackBerry Strictly Confidential 6. Settings • Tap the Pitch field with one finger to set the point of regard. Swipe up with one finger to increase the Pitch slider value. Swipe down with one finger to decrease the Pitch slider value. • Tap the Speed field with one finger to set the point of regard. Flick up with one finger to increase the speed. Close the BlackBerry Screen Reader settings in one of the following ways: • Swipe up from the bottom of the screen to minimize the screen.
User Guide BlackBerry Strictly Confidential Settings After 3 seconds, your device exits Quick Tasks mode. Adjust the text or punctuation verbosity using device settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Accessibility to set the point of regard. Then, double-tap to activate the Accessibility option. 4. Tap Screen Reader to set the point of regard. Then, double-tap to activate the Screen Reader option. 5.
User Guide BlackBerry Strictly Confidential Settings Using audio cues with BlackBerry Screen Reader Your BlackBerry Screen Reader can emit audio cues for events on your BlackBerry device. By default, this setting is on and you hear audio cues for the following: • • • • • • A task error A task is starting or finishing A page or screen is refreshed or changed You changed a switch, checkbox or option A menu is opened or closed The keyboard is visible or hidden, if you have an all-touch device.
User Guide BlackBerry Strictly Confidential Settings Turn on the Silent on Calls setting using gestures When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. 1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode. 2. Tap with one finger to open the BlackBerry Screen Reader settings. 3. Tap Silent on Calls to set the point of regard. Then, double-tap to turn on Silent on Calls.
User Guide BlackBerry Strictly Confidential Settings Turn on the Keyboard Echo setting using device settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Accessibility to set the point of regard. Then, double-tap to activate the Accessibility option. 4. Tap Screen Reader to set the point of regard. Then, double-tap to activate the Screen Reader option. 5. Tap Keyboard Echo to set the point of regard. Then, double-tap to activate the Keyboard Echo option. 6.
User Guide BlackBerry Strictly Confidential Settings 6. Tap Screen Reader Language to set the point of regard. Then, double- tap to activate the Screen Reader Language option and open the drop-down language list. 7. Tap on the language to set the point of regard. Then, double-tap to select the language. 8. Close the BlackBerry Screen Reader settings in one of the following ways: • Swipe up from the bottom of the screen to minimize the screen.
User Guide BlackBerry Strictly Confidential Settings Customize the magnification level When you use Magnify mode, you can customize the level of magnification on the screen. To adjust the magnification without leaving your current screen, in magnification mode do one of the following: • To increase the magnification, zoom in by sliding your fingers apart. • To decrease the magnification, zoom out by sliding your fingers together. If you reach the maximum magnification, your BlackBerry device vibrates.
User Guide BlackBerry Strictly Confidential Settings After you change any of the Character settings or Caption Background settings, you can see the changes in the Preview window. Turn on Hearing Aid mode This feature might not be supported depending on your BlackBerry device model. This feature only supports hearing aids equipped with a telecoil. Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid. When you have Hearing appears on the status bar.
User Guide BlackBerry Strictly Confidential Settings Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer. You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink.
User Guide BlackBerry Strictly Confidential 3. In the Category drop-down list, tap Network. Make note of the IPv4 address. 4. Tap 5. Tap Storage and Access. 6. Turn on the Access using Wi-Fi switch. 7. Type a storage access password. 8. Tap Identification on Network and make note of the Username. 9. On your computer, do one of the following: Settings . • If your computer uses a Windows operating system, in a Run command, type the IP address using the following format: \\xxx.xxx.xxx.xxx.
User Guide BlackBerry Strictly Confidential Settings Wipe data from your media card To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data, this process might take some time. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Tap Erase Media Card. Settings > Storage and Access. To use the media card again, you must format it.
User Guide BlackBerry Strictly Confidential Settings How do I free up storage space? Note: The camera might not be available depending on your BlackBerry device model. To make room for more files and apps, try any of the following: • Save documents and media files on your media card. To automatically save camera pictures and videos on your media card, on the home screen, tap . Swipe down from the top of the screen and tap .
User Guide BlackBerry Strictly Confidential Settings Your media card isn't recognized The media card might be in an unreadable format. Consider formatting the media card. CAUTION: Media card data is deleted when you format a media card. Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected. Your media card is read-only You can view and open files on the media card.
User Guide BlackBerry Strictly Confidential Settings About pairing and connecting your device to a computer or tablet You can install programs, such as BlackBerry Blend or BlackBerry Link, on your computer or tablet to enhance the experience with your BlackBerry device. Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain apps on your computer or tablet in the same way you'd use them on your device.
User Guide BlackBerry Strictly Confidential Settings Set up your computer with BlackBerry Link The first time you open BlackBerry Link, you can give your computer a display name that identifies your computer on your device and in BlackBerry Link. BlackBerry Link displays the default pictures, videos, and documents libraries on your computer that you can sync with and access from your device. To set up your BlackBerry ID with BlackBerry Link, make sure that your computer is connected to the Internet. 1.
User Guide BlackBerry Strictly Confidential 1. 2. 3. 4. Settings On your computer, open BlackBerry Link. At the side of the BlackBerry Link window, click your device. Click Remove Device. On a Windows computer, click OK. On a Mac computer, click Remove. About BlackBerry ID and BlackBerry Link Your BlackBerry ID is a username (email address) and password used to access multiple BlackBerry products and services, such as BBM and the BlackBerry World storefront.
User Guide BlackBerry Strictly Confidential Settings 3. Tap 4. Turn on the Allow Connections switch. 5. Tap the computer you want to access. 6. To switch between paired computers, in the File Manager app, tap . If BlackBerry Balance is enabled on your device, use the File Manager app in your personal space. Settings > Device Connections. Tip: Check your computer settings or connect it to a power source to prevent your computer from entering sleep mode or turning off.
User Guide BlackBerry Strictly Confidential Settings Note: If your device is activated on BlackBerry Enterprise Service 10, contact your administrator to verify if you are able to back up and restore your device data. Set backup preferences in BlackBerry Link You can set the option to back up your BlackBerry device automatically when you connect your device to your computer.
User Guide BlackBerry Strictly Confidential Settings 2. Connect your device to your computer using a USB cable. 3. At the side of the BlackBerry Link window, click your device. 4. Click Back Up & Restore. 5. On a Windows computer, click Back Up Device. On a Mac computer, click Back Up Now. Restore your device data With BlackBerry Link, you can restore backup files that include supported data from devices running BlackBerry Device Software 5.0 or later and BlackBerry 10 OS.
User Guide BlackBerry Strictly Confidential Settings About updating your device software with BlackBerry Link You might want to update your device software for any of the following reasons: • • • To access the latest apps and features To resolve a technical issue Your service provider requires that you update your device software If a new version of the device software is available for your device, a notification appears on your computer, beside your device name in BlackBerry Link.
User Guide BlackBerry Strictly Confidential 4. Settings Do one of the following: • On a Windows computer, click Back Up & Restore. Click Factory Reset. • On a Mac computer, at the top of the screen, click BlackBerry Link > Preferences. Click Reload > Reload. Troubleshooting: BlackBerry Link I can't access files on my computer To access your computer files using your BlackBerry device, BlackBerry Link must be open on a computer that's connected to the Internet.
User Guide BlackBerry Strictly Confidential • Settings In the Device Connections section, verify that the Allow Connections switch is turned on. On your computer, try the following: • • • • Turn off synchronization applications or antivirus applications temporarily. Sign out of BlackBerry Link and sign in again. Reset your BlackBerry ID username and password at www.blackberry.com/bbid.
User Guide BlackBerry Strictly Confidential Applications and features Applications and features Organizing apps Leave an app or close an app Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an app. You can see your open apps arranged as Active Frames on the home screen, and you can tap an Active Frame to return the app to full screen. Once you minimize an app, you can close it from the home screen. 1.
User Guide BlackBerry Strictly Confidential Applications and features Move an app icon out of a folder 1. In a folder on the home screen, touch and hold an app icon until all of the icons start to blink. 2. Drag the app icon to the bottom of the screen and release. Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Some apps are part of the core BlackBerry experience and can't be deleted.
User Guide BlackBerry Strictly Confidential Applications and features • To reinstall multiple apps and games, at the bottom of the screen, tap you want to reinstall. Tap > . Tap the apps and games that . When you switch to a new BlackBerry device, some apps you downloaded from BlackBerry World might not be available for use on your new device. Subject to any statutory rights you may have, you will not be refunded for purchased apps if those apps are not available for use on your new BlackBerry device.
User Guide BlackBerry Strictly Confidential Applications and features Open the BlackBerry Assistant when your device is connected to a car If your car kit supports hands-free calling and the Phone Book Access Profile (PBAP), you can open the BlackBerry Assistant hands-free when your device is connected to a car using Bluetooth technology. 1. When prompted by your car kit to say a request, say "Call BlackBerry Assistant." 2. Say a request that is supported by the BlackBerry Assistant.
User Guide BlackBerry Strictly Confidential App or Service Applications and features Tasks Get directions to a specific address, city center, or point of interest. Alarm Set a new alarm, change existing alarms to a new time or frequency, and turn off alarms. Timer Set the timer, and pause, resume, or stop the timer. Facebook Send a Facebook message, search your messages, and update your Facebook status.
User Guide BlackBerry Strictly Confidential Applications and features Learn what you can say or type in the BlackBerry Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports. Depending on your device language, BlackBerry Assistant settings, or wireless network, some apps or services might not be available. 1. On the BlackBerry Assistant home screen, tap 2. Tap an app or service to see a list of sample requests. .
User Guide BlackBerry Strictly Confidential 3. Applications and features Do any of the following: • To specify which categories to include in searches, tap Categories. • To specify which search engines to use when you extend your searches to the Internet, tap Extended. Tip: To change the order of categories or search engines, touch and hold a category or search engine. Tap or . Change your voice interaction settings 1. On the home screen, swipe down from the top of the screen. 2. Tap 3.
User Guide BlackBerry Strictly Confidential Applications and features Action Shortcut Go to the week view Press W Go to the month view Press M Go to the previous day, week, or month Press P Go to the next day, week, or month Press N Go to the schedule view Press D Go to the agenda view Press A Create a new event Press C Search your events Press S Edit an event Open an event and press E.
User Guide BlackBerry Strictly Confidential Applications and features • To view events for a single day, tap • To view events for a week, tap . . Try using the pinch gesture to zoom in and see a more detailed view. • To view events for a month, tap . Numbers on the calendar are sized depending on the number of events booked for the work day: the bigger the number, the more you have planned for the day. Tap on a work day to see your agenda in a list at the bottom of the screen.
User Guide BlackBerry Strictly Confidential Applications and features Tip: Some accounts might let you view the participants' availability. After you add the participants to the event, tap the event time. If participants have a schedule conflict, their names appear in red next to the time slider at the top of the screen. To find a time that works for everyone, tap and move the slider until the participants' names turn green.
User Guide BlackBerry Strictly Confidential Applications and features Add conference call details to an event When you add conference call details to a meeting or event, participants with BlackBerry devices can use the Join Now feature to join the conference call without dialing the various numbers and conference call bridges. Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually add the details to each conference call meeting. 1.
User Guide BlackBerry Strictly Confidential Applications and features Change the snooze time for a calendar reminder You can customize a snooze time for a calendar reminder. For example, if you receive a reminder 15 minutes before a meeting, and you want to receive another reminder 1 minute before the meeting, you can customize the snooze time to your needs. In a Calendar reminder, do one of the following: • To snooze a reminder for the default time set by the meeting organizer, tap Snooze.
User Guide BlackBerry Strictly Confidential Applications and features Add WebEx details to an event If you download the Cisco WebEx Meetings app, and have a valid account that allows the scheduling of WebEx meetings, you can add WebEx details to the calendar events that you organize that have at least one participant. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your BlackBerry device.
User Guide BlackBerry Strictly Confidential Applications and features 1. When you change your event, enter the updated information such as the event time or participants, and tap Save. 2. On the WebEx Meeting screen, change the details to match the updated information in the event. Enter your WebEx password. 3. Tap Schedule. WebEx details are sent to the event participants in an email.
User Guide BlackBerry Strictly Confidential Applications and features Customizing Calendar app settings You can customize your calendar settings to help you manage your schedule as productively as possible. Change your default calendar When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Accounts. 3. Tap . 4.
User Guide BlackBerry Strictly Confidential • Applications and features To turn off Meeting Mode for a specific calendar, tap Omit Calendars. Tap a calendar. Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
User Guide BlackBerry Strictly Confidential Applications and features Troubleshooting: Calendar app I can't sync my calendar Try the following: • If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap > Accounts. Tap an account. Check that the Sync Calendar switch is turned on.
User Guide BlackBerry Strictly Confidential Applications and features Contacts About the Contacts app If you added an email account or social networking account to your device, contacts from those accounts can appear in your contact list. It's simple to find the people that you want to connect with because your device automatically merges contacts who share first and last names, email addresses, or mobile phone numbers.
User Guide BlackBerry Strictly Confidential Applications and features 1. In the Contacts app, swipe down from the top of the screen. 2. Tap . • To copy all the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card. • To copy all the contacts from your device memory to your SIM card, tap Copy Contacts from Device to SIM Card. • To view your SIM card contacts and decide which ones you want to copy to your device, tap Manage SIM Card Contacts.
User Guide BlackBerry Strictly Confidential Applications and features Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn. Other info can be added by you. There are three tabs, or views, that you can tap through.
User Guide BlackBerry Strictly Confidential Applications and features Delete a contact 1. Touch and hold a contact. 2. Tap . Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card. 1. In the Contacts app, touch and hold a contact. 2. Tap 3. Select the checkbox beside an account or storage location. 4. Tap Done. .
User Guide BlackBerry Strictly Confidential Applications and features Remove a contact from a contact group 1. In the Contacts app, tap a contact group. 2. Tap 3. Beside the contact's name, tap 4. Tap Save. . . Rename a contact group 1. In the Contacts app, tap a contact group. 2. Tap 3. In the Group Name field, type a new name for the group. 4. Tap Save. .
User Guide BlackBerry Strictly Confidential 7. Applications and features Tap Save. Tip: You can also customize other settings for a contact, such as the notification volume level, and the LED color that flashes on your device when the contact sends you a message or calls you. Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for. In the Contacts app, tap .
User Guide BlackBerry Strictly Confidential 2. Tap 3. In the Sort Contacts by drop-down list, tap a sort option. Applications and features . Share a contact You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally. 1. In the Contacts app, touch and hold a contact. 2. Tap .
User Guide BlackBerry Strictly Confidential Applications and features 4. Tap Clear Local Contacts. CAUTION: Clearing your local data will permanently delete any contact entries that you saved only locally to your device. Clock Keyboard shortcuts: Clock Using the stopwatch • On the Stopwatch screen, to start or stop the stopwatch, press • On the Stopwatch screen, to reset the stopwatch and clear lap results, press . .
User Guide BlackBerry Strictly Confidential Applications and features Set additional alarms You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone, recurrence, and snooze duration for each alarm. 1. Tap > 2. Tap . 3. Type an alarm name. 4. Set an alarm time, recurrence, tone, and snooze duration. 5. Tap Save. .
User Guide BlackBerry Strictly Confidential Applications and features • To set a daily alarm, turn on the Daily switch. • To set an alarm to recur on specific days, select the check box next to one or more days. Set the snooze 1. Tap 2. Tap an alarm. 3. Tap Snooze. 4. Select a length of time. > > . To cancel a snoozed alarm, tap the time at the bottom of the screen. Tap . Stopwatch 1. Tap > 2. Tap . 3. To start a new lap, tap Lap. . Timer Set the timer 1. Tap 2.
User Guide BlackBerry Strictly Confidential Tip: To use music you have added or downloaded to your BlackBerry device, tap Applications and features . World clock If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world clock screen to quickly see the time in a variety of cities around the world. Add a city to the world clock screen 1. Tap > 2. Tap . 3. Enter a location. 4. Tap a city. .
User Guide BlackBerry Strictly Confidential 1. In the Clock app, swipe down from the top of the screen. 2. Tap 3. Do any of the following: Applications and features . • Turn on the Battery Saving in Bedside Mode switch. • Turn off the Wireless Connections in Bedside Mode switch. Customize your Bedside Mode notifications By default, all of your notifications are set to silent in Bedside Mode.
User Guide BlackBerry Strictly Confidential Applications and features After you download an app from the Amazon Appstore, tap Install at the top of the screen. You can also check out the Help screen in the Amazon Appstore for more info. Downloading and installing Android apps from other sources In addition to using BlackBerry World and the Amazon Appstore to download apps and games, you can also get Android apps and games from various third-party websites and mobile market apps.
User Guide BlackBerry Strictly Confidential Applications and features • To see the additional actions that you can perform, in an app, swipe down from the top of the screen. • To show or hide the action bar at the bottom of the screen, swipe down from the top of the screen. Tap Show or Hide. • To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally up and to the left.
User Guide BlackBerry Strictly Confidential Applications and features Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map. 1. In the Maps app, in the search field, enter an address or a descriptive word, such as "coffee" or "hospital." 2. Do one of the following: • To view all of the search results as pins on the map, press the Enter key.
User Guide BlackBerry Strictly Confidential Applications and features To stop turn-by-turn directions in the map view or detail view, tap view, tap anywhere on the screen. Tap . To stop turn-by-turn directions in the street-level . Switch to the map or detail view for turn-by-turn directions By default, turn-by-turn directions start with the street-level view of the route. To switch to one of the high-level views, do one of the following: • To view a list of directions to your destination, tap .
User Guide BlackBerry Strictly Confidential Applications and features Recalculate routes While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong turn or would like alternative directions. 1. If you are in the street-level view, to show the navigation bar, tap the screen. 2. Tap > . My places In BlackBerry Maps, you can find your favorites, recent places, and contacts' places on the My Places tab.
User Guide BlackBerry Strictly Confidential Applications and features View your recent places BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again. 1. In the Maps app, tap 2. Tap Recents. > . Clear your recent places You can clear the list of recently viewed places in BlackBerry Maps.
User Guide BlackBerry Strictly Confidential 2. Tap 3. Tap Change Device Settings. Applications and features > Units of Measure. Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings. 1. In the Maps app, swipe down from the top of the screen. 2. Tap > Route Options.
User Guide BlackBerry Strictly Confidential Applications and features About location services You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your location. Location-based applications can use GPS technology and other information to provide you with information, such as driving directions. Turn on or turn off location services Some apps require GPS location information to work as expected. 1.
User Guide BlackBerry Strictly Confidential Applications and features Get a compass reading To get a compass reading, rotate and tilt your BlackBerry device. The current direction that you're facing appears at the top of the screen. Point the compass to true north or to magnetic north You can choose to navigate with your compass using either true north or magnetic north. Magnetic north, which is what a standard compass points to, can be influenced by several factors and isn't constant.
User Guide BlackBerry Strictly Confidential Applications and features Browser Browsing the Internet Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device. Keyboard shortcuts: Browser The Shift key might not be available on your BlackBerry device.
User Guide BlackBerry Strictly Confidential 2. Press Applications and features . Tip: To maximize your screen space, the address bar disappears after a few seconds. To bring it back, swipe down from the top of the screen. Change the current search engine After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it again. 1. While you're typing a search term in the Browser, tap the search engine icon in the top right corner of the screen. 2.
User Guide BlackBerry Strictly Confidential Applications and features • To close a tab, on the tab that you want to close, tap . Tip: Close a tab when you're finished with it to improve the performance of the Browser. Open a link in a new tab 1. In the Browser, touch and hold a link. 2. Tap . Share a link or picture You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more.
User Guide BlackBerry Strictly Confidential Applications and features Turn on voice support in reader mode With voice support, you can hear all or part of an article read aloud while you're in reader mode. 1. Tap 2. Do any of the following: . • To pause voice support, tap . • To resume voice support, tap . • To hear a specific section of a document, select a block of text. Tap .
User Guide BlackBerry Strictly Confidential Applications and features Changing your Browser settings Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session. 1. In the Browser, tap 2. Tap the On Startup Show drop-down list. > > Display and Actions.
User Guide BlackBerry Strictly Confidential Applications and features 1. In the Browser, tap 2. Touch and hold a bookmark. 3. Tap 4. Type a new name or web address. > . . Add, rename, or delete a bookmark tag Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might use tags to organize your favorite news-related webpages or blogs. In the BlackBerry Browser, tap > . • To add a tag, touch and hold a bookmark. Tap .
User Guide BlackBerry Strictly Confidential Applications and features • To delete your browsing history for a specific day, touch and hold a day. Tap . Browsing safely To help you browse safely, you can check the certificates for a website, change the security settings, and change permissions for specific websites in the BlackBerry Browser. About website certificates Certificates help verify that a website is legitimate.
User Guide BlackBerry Strictly Confidential Applications and features SSLv3 is a security protocol that might be required to connect to older websites. Data sent to, and coming from, websites requiring SSLv3 might not be private. Block Pop-ups Choose whether or not to allow pop-up windows to appear in your browsing session. Accept Cookies Let websites use cookies to send and receive information between the website and the Browser.
User Guide BlackBerry Strictly Confidential Applications and features Troubleshooting: Browser I can't watch a video online While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats, search the Help. Smart Tags The Smart Tags app takes bits of information and transforms the info into a smart tag.
User Guide BlackBerry Strictly Confidential Applications and features Delete a smart tag from your device 1. In the Smart Tags app, tap 2. Select one or more tags that you want to delete. 3. Tap > > . . Create your own smart tag The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code. 1.
User Guide BlackBerry Strictly Confidential 3. Applications and features In the fields that appear on the screen, enter the necessary information. Tip: You can group multiple tags together. Press and hold an existing tag. Tap Add. Repeat Steps 2 and 3 to create a tag. Smart tag types Web Use to create a smart tag that, when opened, takes you to a webpage. Smart Triggers Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various settings on your BlackBerry device.
User Guide BlackBerry Strictly Confidential Applications and features Text Use to create a smart tag that displays a message. Other Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart tag for your app. Favorite a smart tag You can make smart tags easier to find if you mark them as favorites. 1.
User Guide BlackBerry Strictly Confidential Applications and features If you copy a smart tag to a writeable NFC tag, and you plan to leave the NFC tag in a public space, you should lock the NFC tag to prevent tampering. When an NFC tag is locked it can't be unlocked, changed, or erased. 1. In the Smart Tags app, tap 2. Align the back of your BlackBerry device with the tag. > . Change a smart tag title 1. In the Smart Tags app, touch and hold a smart tag. 2. Tap 3. Enter a title. 4.
User Guide BlackBerry Strictly Confidential Applications and features Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the home screen, swipe down from the top of the screen. Tap Switch to Work . View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable.
User Guide BlackBerry Strictly Confidential Applications and features Note: To search for an item on a connected device, you must perform the search when the device is open in File Manager. Sort files and folders You can view your files and folders in order by name, date, type, or size. You can also decide whether to view your files and folders in ascending or descending order. Tip: To change the way you view your files and folders, tap Tap > to view them as a list or .
User Guide BlackBerry Strictly Confidential Applications and features Copy a file 1. Touch and hold a file or folder. 2. Tap 3. Navigate to where you want to copy the file or folder. 4. Tap Paste. . Working with zip files Zip files and folders Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or folders. You can also zip all of the files in a particular folder using the Zip All option. Touch and hold a file or folder.
User Guide BlackBerry Strictly Confidential Applications and features Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator includes many different types of measurements that you can convert, such as temperature, volume, and weight. You can easily convert units of measurement and quickly get back to what you were doing. 1. In the Calculator app, tap Converter. 2.
User Guide BlackBerry Strictly Confidential Productivity and work Productivity and work About BlackBerry Balance and your work space BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so that you have a work space and a personal space.
User Guide BlackBerry Strictly Confidential Productivity and work Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data in the personal space on your device. You might be able to use the same password for your work space password and your device password, depending on the rules set by your administrator. 1.
User Guide BlackBerry Strictly Confidential Productivity and work Delete your work space If you no longer want to associate your device with your organization's network, you can remove only your work space. The apps and files stored in your personal space are left intact. CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files, messages, pictures, and videos.
User Guide BlackBerry Strictly Confidential Productivity and work What content is in my work space and my personal space? If your administrator turns on BlackBerry Balance technology, your device data, apps, and network access are separated so that you have a work space and a personal space on your BlackBerry device. Work apps that are open appear with the icon on the home screen.
User Guide BlackBerry Strictly Confidential Description Productivity and work Apps and features • • • • • • • • • • • • Password Keeper Music Phone Setup SIM card Smart Tags Text messaging (SMS and MMS) Twitter Videos Voice dialing Weather YouTube These apps and features are available in your work space and personal space. Your work data and personal data are displayed together.
User Guide BlackBerry Strictly Confidential Productivity and work On the home screen, swipe down from the top of the screen. Tap Settings > BlackBerry Balance. If the Allow Personal Apps to Use Work Networks switch is on, you can use personal apps on your organization's network. If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps that need access to the Internet might not work.
User Guide BlackBerry Strictly Confidential Productivity and work from your device, but you can access files in your work space that are saved on your device. If your device is quarantined, your administrator might delete some or all the data on your device. Note: A device can be quarantined only if the work account on the device is associated with an Enterprise Mobility Management (EMM) solution from BlackBerry.
User Guide BlackBerry Strictly Confidential Productivity and work Create a folder or task list in the Remember app 1. Tap Notes to create a new folder or Tasks to create a new task list. 2. Tap 3. Type a name for the folder or task list. 4. To sync your folder or task list with an account (for example, an Evernote account), choose an account from the Save to drop-down list. 5. To change the color of the folder or task list, tap a different color swatch. 6. Tap Save. > .
User Guide BlackBerry Strictly Confidential Productivity and work • To set how often your task repeats, in the Repeats drop-down list, tap an option. • To set when the task should end, in the End drop-down list, tap an option. Add tags to an entry Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries containing recipes, and then filter your entries by that tag. 1. In the Remember app, tap an entry. 2. Tap Tags. 3. Type your tag name.
User Guide BlackBerry Strictly Confidential Productivity and work Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. 1. In an app, touch and hold the item that you want to send to the Remember app. 2. Tap 3. Edit the item if necessary. 4. Tap Save. > Remember. Changing a folder, task list, or entry in the Remember app Change an entry 1.
User Guide BlackBerry Strictly Confidential Productivity and work Change the color of a folder or a task list 1. In the Remember app, touch and hold a folder or a task list. 2. Tap 3. Tap a color. 4. Tap Save. . Delete a folder, task list, or entry in the Remember app CAUTION: If you delete a folder or task list, the entries inside are also deleted. 1. In the Remember app, touch and hold a folder, task list, or entry. 2. Tap .
User Guide BlackBerry Strictly Confidential 1. Tap . 2. Tap . 3. In the Sort Order drop-down list, select one of the following: • Due Date • Title • Creation Date • Last Modified Date Productivity and work Change the default view in the Remember app You can set the default view so that when you open BlackBerry Remember, you see what's important to you. 1. In a folder or on the Remember folder screen, swipe down from the top of the screen. 2. Tap 3.
User Guide BlackBerry Strictly Confidential Productivity and work I can't open a folder in the Remember app If your BlackBerry device is set up to use BlackBerry Balance, you might need to unlock your work space to access all of your folders and entries. 1. In the Remember app, at the top of the screen, tap Tap to Unlock Work Space. 2. Enter your work space password.
User Guide BlackBerry Strictly Confidential Security and backup Security and backup Passwords and locking There are several types of locks, PINs, and passwords that you can use to help protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a password to unlock your device. BlackBerry ID A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services.
User Guide BlackBerry Strictly Confidential Security and backup BlackBerry Balance and the work space password If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only. Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account.
User Guide BlackBerry Strictly Confidential Security and backup Keyboard shortcut: Lock your screen Action Shortcut Lock the screen of your BlackBerry device from the home screen, the BlackBerry Hub, or the Phone app Press and hold K Lock your screen By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking the screen doesn't turn off notifications for incoming calls or messages. Press the Power/Lock key on the top of your device.
User Guide BlackBerry Strictly Confidential Security and backup To unlock your device, press the Power/Lock key. Swipe up from the bottom of the screen. When prompted, enter your device password. Lock your device with your work space password If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you might be able to use the same password for your work space password and your device password, depending on the rules set by your administrator. 1.
User Guide BlackBerry Strictly Confidential 1. On the home screen, swipe down from the top of the screen. 2. Tap Security and backup Settings > Security and Privacy > Device Password > Change Device Password. To stop using a password, turn off the Device Password switch. How do I reset my device password if I forget it? For security reasons, the only way that you can reset your BlackBerry device password without knowing your current device password is to delete all of your device data.
User Guide BlackBerry Strictly Confidential Security and backup Change your SIM card PIN 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy > SIM Card. • To change the PIN that protects your SIM card, tap Change PIN 1. • To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2. About smart cards You can use a smart card and the password for your BlackBerry device or work space to unlock your device.
User Guide BlackBerry Strictly Confidential Security and backup Import a certificate from a smart card You can import a certificate from a microSD smart card inserted in your BlackBerry device, or in an external smart card reader that is connected to your device using a USB cable, or that is paired with your device using Bluetooth technology. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Complete the instructions on the screen.
User Guide BlackBerry Strictly Confidential Security and backup If your device is not connected to the wireless network, or if the data services are turned off, you should still try to lock your device and delete your data by using the BlackBerry Protect website. The next time your device connects to a wireless network, or data services are turned on, your device is designed to lock and to wipe all the data.
User Guide BlackBerry Strictly Confidential Security and backup Set up BlackBerry Protect on your device Your BlackBerry ID username must be a valid email address. To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the BlackBerry Protect switch. 4. If prompted, sign in with your BlackBerry ID. 5. If prompted, confirm that your BlackBerry ID username is a valid email address. 6.
User Guide BlackBerry Strictly Confidential Security and backup Wipe your device Before you wipe your BlackBerry device, consider backing up your data on a computer. You can use BlackBerry Link to back up your device data. To download the latest version of BlackBerry Link to your computer, visit www.blackberry.com/ BlackBerryLink. 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Do one of the following: Settings > Security and Privacy > Security Wipe. • Tap Delete Data.
User Guide BlackBerry Strictly Confidential Security and backup For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you decline, the prompt will appear again the first time you open the app. You can't change the application permissions later unless you delete and reinstall the app. Change or view app permissions For some apps, if you turn off permissions, the app might not work as you expect.
User Guide BlackBerry Strictly Confidential Security and backup Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available. Restrict or limit access to features and content 1. On the home screen, swipe down from the top of the screen. 2. Tap 3. Turn on the Parental Controls switch. 4. Enter the Parental Controls password. 5. Change the options. Settings > Security and Privacy > Parental Controls. Import a certificate from your computer 1.
User Guide BlackBerry Strictly Confidential Security and backup Password Keeper You can use the Password Keeper app to store all your passwords, usernames, and security questions in one place. If you want a password that is difficult to guess, you can also use Password Keeper to generate random passwords that contain numbers, letters, and symbols. Password Keeper is designed to encrypt your passwords to protect them.
User Guide BlackBerry Strictly Confidential • To edit a record, tap the record. Tap Security and backup . Edit the information. Tap Save. • To copy a record, touch and hold a record. Tap . • To make a record a favorite, touch and hold a record. Tap • . Favorites appear at the top of your password records. To see the password history, tap a record. Tap More. • To delete a record, touch and hold a record. Tap . Tip: You can multiselect records that you want to delete by tapping .
User Guide BlackBerry Strictly Confidential Security and backup Lock Password Keeper 1. In the Password Keeper app, swipe down from the top of the screen. 2. Do any of the following: • To lock Password Keeper manually, tap . • To change when Password Keeper locks automatically, tap . Turn on or turn off any of the Lock switches. Search Password Keeper 1. In the Password Keeper app, start typing the title, username, website name, or notes you are searching for. 2.
User Guide BlackBerry Strictly Confidential Security and backup Prevent password and username copying If you turn off the copy feature, you must enter your passwords and usernames manually. 1. In the Password Keeper app, swipe down from the top of the screen. 2. Tap 3. Turn off the Allow clipboard copy switch. . Hide or show passwords in Password Keeper In the Password Keeper app, do any of the following: • Swipe down from the top of the screen. Tap • In a password field, tap .
User Guide BlackBerry Strictly Confidential Legal notice Legal notice ©2015 BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. Adobe and Flash are trademarks of Adobe Systems Incorporated. Android, Gmail, and YouTube are trademarks of Google Inc. Apple, iCal, iPhone and Mac are trademarks of Apple Inc. Bluetooth is a trademark of Bluetooth SIG.
User Guide BlackBerry Strictly Confidential Legal notice HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
User Guide BlackBerry Strictly Confidential Legal notice separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with BlackBerry. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto.
