User's Manual

Set up
BlackBerry Protect on your device
Your BlackBerry ID username must be a valid email address.
To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.
1. On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > BlackBerry Protect.
3. Turn on the
BlackBerry Protect switch.
4. If prompted, sign in with your
BlackBerry ID.
5. If prompted, confirm that your
BlackBerry ID username is a valid email address.
6. To be able to view the current location of your device on a map, tap
Location Services. Turn on the Location Services
switch.
To use the BlackBerry Protect features, go to
http://protect.blackberry.com and sign in with your BlackBerry ID.
To turn off BlackBerry Protect, on your device, turn off the BlackBerry Protect switch. Enter the password for your
BlackBerry ID
. Tap Verify.
Troubleshooting:
BlackBerry Protect
I can't turn on
BlackBerry Protect
• To turn on
BlackBerry Protect, you must sign in with a valid BlackBerry ID.
• If your
BlackBerry device is associated with an Enterprise Mobility Management solution from BlackBerry, this feature
might be turned off by your administrator. To learn about how your device can be protected against loss or theft,
contact your administrator.
Wiping your device to delete your device
data
Before you switch to a new device or give away your current BlackBerry device, you should wipe it. A security wipe is
designed to permanently delete all of the data on your device so it can't be recovered. This data includes email accounts,
downloaded apps, media files, documents, browser bookmarks, and settings. A security wipe is also designed to turn off
BlackBerry Protect so that another person can set up the device.
If you have the
BlackBerry Protect anti-theft feature turned on, to complete the security wipe, you must enter your
BlackBerry ID.
User Guide
BlackBerry Strictly Confidential
Security and backup
298