User's Manual

• Try reconnecting to the Wi-Fi network by turning airplane mode on and o.
• Check that you are in a Wi-Fi coverage area. If you're trying to connect to a home network, check if other wireless
devices are able to connect. If they can’t, you might need to reset your router.
• If you’re connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot.
• Check that your device is set to stay connected to the Wi-Fi network when the device sleeps.
• Check that you are using the correct password and settings for the Wi-Fi network. To find out which settings to use, for a
home network, refer to the information that came with your router; for a work Wi-Fi network, talk to your administrator;
for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might
have details about how to connect.
• Try choosing a dierent authentication type in the EAP method drop-down list. Swipe down from the top of the screen
once using two
fingers, or twice using one finger. Tap > Wi-Fi. Touch and hold the Wi-Fi network, and then tap
Modify network.
• Turn o your device, and then turn it on again.
• Forget your Wi-Fi network, and then add your Wi-Fi network again.
• Check that mobile hotspot is o. If mobile hotspot is on, your device can’t connect to a Wi-Fi network.
• Unplug your modem or router for 15 seconds, and then plug it in again.
• Try to connect your device to another Wi-Fi network at another location. If you can connect to the Wi-Fi network there,
the problem might be specific to the Wi-Fi network at the original location and not your device.
If none of the suggestions above solve your connection issues, try the following more advanced troubleshooting options:
• Check that the time on your device is correct and synchronized with the network time. If the times are
dierent, it could
prevent your device from connecting (for example, connecting to a network might require that you have a certificate on
your device, and the certificate has an expiration date).
• If your email account is a work account, your device might prevent connections to certain wireless access points. For
more information, contact your administrator.
If you still can’t connect, contact your Internet service provider.
Bluetooth connections
Bluetooth wireless technology allows you to create a direct connection between your device and another Bluetooth
enabled device. Bluetooth connections are commonly used to play the music on your device through a separate speaker,
make calls on a headset, share files, or connect your device to Android Wear
™
or a car kit.
To connect your device to a Bluetooth enabled device, you must turn on Bluetooth technology on your device and pair your
device with a Bluetooth enabled device.
Turn on Bluetooth technology
Turn on Bluetooth technology to connect to other Bluetooth enabled devices. When you turn on Bluetooth technology and
the Bluetooth screen opens, your device is discoverable and visible to other Bluetooth enabled devices nearby.
1. Swipe down from the top of the screen once using two
fingers, or twice using one finger.
User Guide
BlackBerry Strictly Confidential
Settings
78