User's Manual

Troubleshooting: Tethering and mobile hotspot
I can't use Internet tethering
• Check that your device is connected to the mobile network.
• Check that your wireless service plan is set up to use Internet tethering. If not, you must change your wireless service
plan before you can use Internet tethering.
• If your wireless service plan supports Internet tethering while roaming, check that data roaming is turned on. Swipe
down from the top of the screen once using two
fingers, or twice using one finger. Tap > More > Cellular networks.
• Check that data services are turned on. Swipe down from the top of the screen once using two fingers, or twice using
one finger. Tap > Data usage. Confirm that the Cellular data switch is turned on.
• If you are using your device for work, your organization might not allow the use of Internet tethering. For more
information, check with your administrator.
I can't use my device as a mobile hotspot
• Check that you're connected to the mobile network.
• Check that your wireless service plan is set up to use the mobile hotspot feature. If not, you must change your wireless
service plan before mobile hotspot can work on your device.
• Your service provider might not allow the use of the mobile hotspot feature while roaming. For more information, check
your wireless service plan or contact your service provider.
• If you're using your device for work, your organization might not allow the use of the mobile hotspot feature. For more
information, check with your administrator.
I can't connect multiple devices to my mobile hotspot
Depending on your device model, you might not be able to connect multiple devices to your mobile hotspot, or the number
of devices you can connect might be less than ten.
VPN connections
A virtual private network (VPN)
profile contains information required to let your device connect to a private network over a
public network, such as the Internet. Only the device owner can add and manage VPN profiles on your device.
If you use your device for work, a VPN profile lets you connect securely to your organization's intranet when you are working
outside of the oce. When you connect to a private network using a VPN profile, the security and data management
policies set up for the private network protect your data. You might need to install a VPN app on your device. Contact your
administrator for the app or download it on Google Play
™
.
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