The TiVo® Remote* ® The TiVo button takes you to the TiVo Central screen, the starting point for all your TiVo features and settings. Live TV takes you to live TV. If you’re watching live TV, use it to cycle through the tuners. If programmed, TV PWR turns your TV on or off. Info shows the info banner while watching live TV; press it again to make it disappear. Use Input to select the input (such as TiVo box, DVD player, game system) your TV displays.
Glossary of icons ® My Shows This show will be saved until you delete it. Plain folder – contains more than one episode of the same series. In less than three days, this show may be deleted to make room for other recordings you have requested, but only if space is needed. Folder with red or blue dot – contains a show that is currently recording (red) or downloading/transferring (blue).
Welcome
TiVo® Service Quick Guide This Quick Guide describes features of the TiVo service running on the TiVo T6 DVR, TiVo Mini, and TiVo Preview. © 2013 TiVo Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. Atlantic Broadband and the Atlantic Broadband logo are the registered trademarks of Atlantic Broadband, Inc.
Table of contents Using this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Quick Tour – The TiVo Central® screen . . . . . . . . . . . . . . 1 Quick Tour – My Shows . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Quick Tour – Finding & recording shows . . . . . . . . . . . . . 6 Quick Tour – Watching live TV . . . . . . . . . . . . . . . . . . . . . 7 Quick Tour – Using the guide and mini-guide. . . . . . . . . 13 Quick Tour – Atlantic Broadband Video on Demand . . .
TiVo® Service Quick Guide Using this guide Thank you for choosing the TiVo experience from Atlantic Broadband. The Quick Tours in this guide describe features of the TiVo service running on the following TiVo devices: The TiVo T6 digital video recorder (DVR) has six HD tuners allowing you to watch and record up to six shows at once.
TiVo® Service Quick Guide your T6 DVR is a “host.” The TiVo DVR or device receiving the shows is the “client.” And your T6 DVR can be a client, too! When you stream shows from another TiVo DVR to your T6 DVR, your T6 DVR is a client. TiVo service. If the TiVo T6 DVR (or TiVo Mini or TiVo Preview) is the body, the TiVo service is the brains! TiVo DVRs and devices use the program information provided by the TiVo service to power the program guide, allow you to search for shows, and more.
TiVo® Service Quick Guide ® Quick Tour – The TiVo Central screen Your starting point for just about everything! The TiVo Central screen is the starting point for just about everything you do with your TiVo T6 DVR, TiVo Mini, or TiVo Preview. From the TiVo Central screen, you can see a list of all the shows you’ve recorded, find new shows to watch, explore great Atlantic Broadband Video on Demand choices, and more.
TiVo® Service Quick Guide Often, the Discovery Bar displays ideas for shows you might like based on what shows you record and mark as your favorites. For example, if you record the show “American Idol,” the Discovery Bar might display thumbnails for other shows, like “So You Think You Can Dance.” It all depends on what you’re interested in and what’s available to you.
TiVo® Service Quick Guide Quick Tour – My Shows All the shows recorded by your TiVo T6 DVR, including downloaded shows, appear in the My Shows list. To get to the My Shows list from any menu screen or from live TV, just press the TiVo button twice. (Just press it once if you’re already on the TiVo Central screen.) Note: The My Shows list you see from your TiVo Mini or TiVo Preview is the list of shows from the host DVR (you’ll see the host DVR’s icon on the My Shows screen).
TiVo® Service Quick Guide Grouping shows When Groups are on, shows are organized into folders, and a number in parentheses to the right of each folder shows how many shows it contains. If you’ve recorded several episodes of the same show, they can all be collected into a group. You’ll also see groups for HD recordings, TiVo Suggestions (if you have auto-recording of Suggestions turned on), and auto-recording WishList® searches. Groups are on by default. To turn them off, press the turn groups off.
TiVo® Service Quick Guide until...’ and on the next screen, choose ‘Keep until I delete’ or specify that the show be kept until a specific date you choose. • Delete now (or Stop recording if recording is in progress). • Bonus features Watch YouTube™ videos related to the show and more. • Explore this show Find details about the show, including information about upcoming episodes and cast members.
TiVo® Service Quick Guide Quick Tour – Finding & recording shows You can find shows to watch or record by searching, browsing, or asking for recommendations! Searching for shows (and more!) Search by show title, episode title, show description, or person name (actor, director, etc.). The TiVo service searches upcoming TV shows and movies, web videos, and Atlantic Broadband Video on Demand offerings all at the same time.
TiVo® Service Quick Guide Quick Tour – Watching live TV When you’re watching a show as it’s broadcast, you’re watching live TV. Press the LIVE TV button to go to live TV from any TiVo screen. Moving around in time 1. First, press the PAUSE button playback resumes. . You can pause live TV for up to 30 minutes. After that, When you pause live TV, you see a status bar showing a one-hour period. The green segment shows the portion of the hour that has been saved by your TiVo T6 DVR.
TiVo® Service Quick Guide 8. Press and hold the REPLAY button portion. ® to skip back to the beginning of the saved Changing channels To move one channel at a time, press the CH UP/DOWN button on the TiVo remote. To go to a specific channel, use the numbers on your TiVo remote, then press the ENTER button . (If you don’t press ENTER, the channel changes automatically after a few seconds.) To jump back to the previous channel on the same tuner, press ENTER again.
TiVo® Service Quick Guide 5. Press LIVE TV again to switch to Tuner 4. Again, change the channel, watch for a few moments, then press PAUSE. Repeat to switch to Tuners 5 and 6. 6. Press LIVE TV once more to switch to Tuner 1. Notice that the first show you were watching is still paused. Press the PLAY button (or PAUSE again) to continue watching the show. 7. Press LIVE TV to switch to Tuner 2. Because you didn’t pause this show, it’s still playing.
TiVo® Service Quick Guide Note: The TiVo Mini and TiVo Preview do not save the current channel’s broadcast, so recording begins from the moment you choose ‘Record this showing.’ Stopping a recording You can stop any recording in either of two ways: press the RECORD button in live TV, then choose ‘Stop the current recording.’ Or, from the My Shows list, chose a title that’s currently recording, then choose ‘Modify recording,’ then choose ‘Stop recording.
TiVo® Service Quick Guide Turn on Parental Controls Use the number buttons on the TiVo remote to enter a fourdigit password, then enter the same password again for confirmation. Turn off Parental Controls Enter the password, and press the SELECT button . When Parental Controls are off, the password is deleted and anyone can view any shows or watch any channels. When you turn Parental Controls off, your password is deleted. Change PIN Select ‘Change Password’ from the Parental Controls screen.
TiVo® Service Quick Guide Locking channels When a channel is locked, the Parental Controls password must be entered to view the channel. You can lock specific channels, or all channels.
TiVo® Service Quick Guide Quick Tour – Using the guide and miniguide TiVo Live Guide Date & time Show description The on-screen program guide displays up to two weeks of TV programming at the touch of a button — the GUIDE button on your TiVo remote. You can choose to display the guide as a grid, or use the TiVo Live Guide (shown here). When you’re viewing the guide, press the button to display Guide Options and choose the view you want. The mini-guide is a smaller version of the program guide.
TiVo® Service Quick Guide • Don’t see what you’re looking for? Press the ENTER button program guide to jump directly to the Search screen. while viewing the full Choosing channels for the guide You can use the Guide Options screen to choose which channels to display in the guide. All Display all channels available from Atlantic Broadband, even channels you don’t receive. My Channels Display only the channels that are checked in the Channel List (recommended).
TiVo® Service Quick Guide Quick Tour – Atlantic Broadband Video on Demand Your TiVo T6 DVR, TiVo Mini, and TiVo Preview have access to thousands of the latest hit shows and movies — most of them free! Whenever you search for a show, Atlantic Broadband Video on Demand shows are included in the results. It’s just that easy to find the shows you want.
TiVo® Service Quick Guide 5. If the video is free, the information screen will have an option to ‘Play.’ Select ‘Play’ to start the video. If the video must be rented to view it, the information screen will have an option to ‘Rent & watch now’ (the price will be listed). Select ‘Rent & watch now’ to order the video. You will be asked to confirm your purchase by pressing the THUMBS UP button on your TiVo remote. Controlling a video Stopping the video.
TiVo® Service Quick Guide To restart a video in progress, or to re-watch a video you have already viewed: 1. Press the ON DEMAND button on your TiVo remote. 2. Select the ‘My Rentals’ folder. 3. Select the video you want to watch. 4. Select ‘Resume playing’ to start playing from where you left off, or, to play the video from the beginning, press the RIGHT arrow to select ‘from beginning.
TiVo® Service Quick Guide Quick Tour – Photos, Music, & Showcases Your TiVo T6 DVR, TiVo Mini, or TiVo Preview is really an entire digital home entertainment center, with access to your photos, music, and more! Photos Connect to your Picasa and Photobucket accounts to view photos stored there. From the TiVo Central screen, select ‘Music & Photos,’ then ‘Photos & Slideshows’ for available options.
TiVo® Service Quick Guide Showcases Showcases often include interactive content that offers opportunities to schedule recordings of featured programs, or allows you to watch previews of upcoming movies or TV shows. Note: Showcases are available only on the TiVo T6 DVR, not on the TiVo Mini or TiVo Preview. Showcases may include exclusive content: the inside scoop on hit movies, special events, popular series, and shows featuring the biggest stars of the screen and stage.
TiVo® Service Quick Guide For more information on this and many other features, go to tivo.com/howto.
TiVo® Service Quick Guide Getting more info Got a question? Here’s how to find answers: 1. Use the TiVo service help screens. For general troubleshooting, go to the TiVo Central screen, and select ‘Settings & Messages,’ then ‘Help.’ 2. Get how-to information online. You’ll always find the latest information about what you can do with your TiVo T6 DVR, TiVo Mini, or TiVo Preview online at tivo.com/howto. 3. Use online support. Visit Atlantic Broadband Customer Care online at atlanticbb.
TiVo® Service Quick Guide Troubleshooting Note: Some of the following options apply only to the TiVo T6 DVR. For information about troubleshooting your TiVo Mini or the TiVo Preview, go to tivo.com/howto. TiVo service What is the TiVo service? • Think of TiVo service as the brains behind your TiVo T6 DVR, TiVo Mini, or TiVo Preview.
TiVo® Service Quick Guide • On the TiVo Preview, when it first turns on, it scans your home network for available TiVo T6 DVRs. When it finds one, it automatically connects to it. The TiVo T6 DVR becomes the host, and the shows in its My Shows list appear in the TiVo Preview’s My Shows list. My TiVo Mini or TiVo Preview can’t find a host TiVo T6 DVR.
TiVo® Service Quick Guide Channels I can’t go to one of my channels. • Review your channel list to make sure all the channels you subscribe to are marked with a yellow check. Compare the channel list to the list of channels in your cable plan. • The TiVo T6 DVR requires a CableCARD™ decoder to receive any cable programming. Contact Atlantic Broadband Customer Care to make sure that all of the channels in your cable subscription have been activated on the CableCARD decoder.
TiVo® Service Quick Guide • • If the activity light does not flash, make sure the batteries are positioned correctly in the TiVo remote. If they are correctly positioned, try a new set of batteries. See the inside back cover of this guide for instructions on installing batteries. • If the activity light on the TiVo remote does flash, watch the lights on the front of the TiVo T6 DVR. If lights on the front of the TiVo T6 DVR do not respond to the TiVo remote, restart your TiVo T6 DVR.
TiVo® Service Quick Guide How can I fit more shows in My Shows? • To make space, delete some shows. To delete a show, highlight the title and press the CLEAR button . • Reduce the number of recordings that are marked ‘Keep Until I Delete.’ • Set up Season Pass recordings with the Recording Option ‘First-run only’ or ‘New only’ to record only new episodes.
TiVo® Service Quick Guide Recording shows Can I record more than one show at the same time, or watch one channel and record another? The TiVo T6 DVR is capable of recording up to six shows on different channels at the same time. How can I record a show (or shows) when there is a conflict? • The TiVo T6 DVR gives each repeating recording a priority.
TiVo® Service Quick Guide I can’t find my show in a search even though I know it’s on. • The TiVo T6 DVR uses your Channel List to search for shows. Verify that the channel is selected in your Channel List. Does the channel have a check mark next to it? To give it one, highlight the channel and press the SELECT button . For more information on this and many other features, go to tivo.com/howto.
TiVo® Service Quick Guide connection to the TiVo service. (From TiVo Central, select ‘Settings & Messages,’ then ‘Settings,’ then ‘Network,’ then ‘Connect to the TiVo service Now.
TiVo® Service Quick Guide • View your History for an explanation of why the show did not record. History is the first selection in the To Do List. (To open the To Do list, go to TiVo Central, then choose ‘Manage Recordings & Downloads,’ then ‘To Do List.’) Here are some reasons why a show may not have recorded: • When Season Pass recordings and other repeating recordings conflict, shows are recorded according to their priority in the Season Pass Manager.
TiVo® Service Quick Guide • Make sure your TV Aspect Ratio is set correctly. From ‘Settings & Messages,’ select ‘Settings,’ then ‘Video,’ then ‘TV Aspect Ratio.’ • Check your TV’s owner’s manual for information about how it may be adding letterbox or side bars to the picture. The audio and video are out of sync. • The audio and video may re-sync if you change channels. • You may be able to re-sync audio and video by pressing the REPLAY button the TiVo remote.
TiVo® Service Quick Guide • Use the RESOLUTION button on the back of your T6 DVR to cycle through the various video output formats. • Someone in your household may have placed the TiVo T6 DVRin Standby mode. To return to normal mode from Standby, press either the TiVo button or the LIVE TV button on your TiVo remote. My audio system is set up to play in stereo, but it is only playing mono. • Make sure that Default Audio Program (stereo) is selected on the Audio settings screen.
TiVo® Service Quick Guide I see a gray screen with a message that says “Searching for signal.” Your TiVo T6 DVR, TiVo Mini, or TiVo Preview is having trouble tuning to the channel you are on. Follow these steps to restore the video: • Try changing channels. If the message appears on just a few channels, you may be tuned to a channel to which you do not subscribe, or you may be experiencing a weak signal on a channel to which you do subscribe. • You may be experiencing a temporary cable outage.
TiVo® Service Quick Guide return to normal mode from Standby, press either the TiVo button TV button .) or the the LIVE Note: When watching TV on a TiVo Mini or TiVo Preview, the blocked channels are determined by the settings of the host DVR. Change settings on the host DVR as described above. Restarting your TiVo T6 DVR, TiVo Mini, or TiVo Preview You may need to restart your TiVo T6 DVR, TiVo Mini, or TiVo Preview as a troubleshooting step. Note: The restarting process can take 10 – 15 minutes.
TiVo® Service Quick Guide Remote control tips & shortcuts • Press the TiVo button once to go to the TiVo Central screen, or twice to go to the My Shows list — your list of recorded shows. • While watching live TV, press the SELECT button of what’s coming up on the next three channels. • The CH UP/DOWN button does more than change the channel — it also pages up or down through lists of shows or menu items. • Press the ADVANCE button ® to move forward 30 seconds.
Glossary of icons ® My Shows This show will be saved until you delete it. Plain folder – contains more than one episode of the same series. In less than three days, this show may be deleted to make room for other recordings you have requested, but only if space is needed. Folder with red or blue dot – contains a show that is currently recording (red) or downloading/transferring (blue).
The TiVo® Remote* ® The TiVo button takes you to the TiVo Central screen, the starting point for all your TiVo features and settings. Live TV takes you to live TV. If you’re watching live TV, use it to cycle through the tuners. If programmed, TV PWR turns your TV on or off. Info shows the info banner while watching live TV; press it again to make it disappear. Use Input to select the input (such as TiVo box, DVD player, game system) your TV displays.
