Owner`s manual

TiVo
®
Service Quick Guide
28
I can’t find my show in a search even though I know it’s on.
• The TiVo T6 DVR uses your Channel List to search for shows. Verify that the channel is
selected in your Channel List. Does the channel have a check mark next to it? To give it
one, highlight the channel and press the SELECT button . For more information on
this and many other features, go to tivo.com/howto
.
• Look on the Network screen (from the TiVo Central screen, select ‘Settings & Messages,’
then ‘Settings,’ then ‘Network’ for the time of the last successful connection to the TiVo
service. If it was more than 36 hours ago, your TiVo T6 DVR may be having trouble
connecting to the TiVo service. Select ‘View network diagnostics,’ then ‘Test
Connection’ to test the current settings. If the test connection does not succeed, see
“General network troubleshooting tips” at tivo.com/support
for connection
troubleshooting. Once you have made a successful test connection, start a regular
connection by selecting ‘Connect To The TiVo service Now.’ If your connection is
successful, new program information will be downloaded and organized, and will
become available to search in about one to five hours.
I can’t search for shows. The TiVo T6 DVR says it is organizing program
information.
• Your TiVo T6 DVR may not have all its program information yet. After initial installation,
the TiVo T6 DVR downloads some program information from the TiVo service. More
program information becomes available after the next time the TiVo T6 DVR connects to
the TiVo service. After 24 hours, full information (up to two weeks) is available.
• If the TiVo T6 DVR loses power while it is organizing program information, the
organizing process will stop until the TiVo T6 DVR makes a successful connection to the
TiVo service, and then will start again. If your TiVo T6 DVR lost power while it was
organizing program information, you can get it to start organizing again by starting a