TiVo Service from Cogeco Quick Guide ®
TiVo® Service from Cogeco Quick Guide © 2015 TiVo Inc. Reproduction of all or any portion of this Quick Guide without TiVo’s express prior written permission (in each instance) is prohibited. All rights reserved. Patented. U.S. pat. nos. at www.tivo.com/patents. Cogeco and the Cogeco logo are the registered trademarks of Cogeco Inc. Available where technology permits. Photos are for illustrative purposes only.
Cogeco TiVo® Service Quick Guide 2. 3. 4. minimal subscription to the Digital Starter Pack. Each additional television set requires the subscription to the rental of a TiVo Mini receiver. The TiVo service from Cogeco can support up to 6 connected television sets. Installation charges may apply for additional outlets. The TiVo service from Cogeco is an Internetbased service.
Cogeco TiVo® Service Quick Guide iv
Welcome
Table of contents Using this guide Quick tour – The TiVo Central ® screen Quick tour – My Shows Quick tour – OnePass Quick tour – Streaming videos Quick tour – Finding shows Quick tour – Watching live TV Quick tour – Using the guide and mini-guide Quick tour – Managing recordings & OnePass Quick tour – Cogeco On Demand Quick tour – Streaming or transferring shows Quick tour – YouTube™ Videos Troubleshooting 3 5 7 11 14 15 22 27 29 31 33 34 35
TiVo® Service from Cogeco Quick Guide Using this guide Thank you for choosing the TiVo experience from Cogeco. The quick tours in this guide describe features of the TiVo Service from Cogeco running on the following TiVo devices: The TiVo digital video recorder (DVR) has six tuners and a hard drive allowing you to pause and rewind live TV. You can record six shows in HD simultaneously. You can watch five live TV shows at the same time.
TiVo® Service from Cogeco Quick Guide TiVo Service from Cogeco. If the TiVo DVR (or TiVo Mini) is the body, the TiVo Service from Cogeco is the brains! The program information provided by the TiVo Service from Cogeco powers the program guide, allowing you to search for shows, and more. Searching for shows (and more!) for more information. CableCARDTM Decoder. A CableCARD decoder allows your TiVo DVR to receive digital cable channels without a cable box.
TiVo® Service from Cogeco Quick Guide ® Quick tour – The TiVo Central screen Your starting point for just about everything! The TiVo Central screen is the starting point for just about everything you do with your TiVo DVR or your TiVo Mini. From the TiVo Central screen, you can see a list of all your recorded shows and streaming videos, find new shows to watch, explore great video-on-demand choices, and more.
TiVo® Service from Cogeco Quick Guide Discovery Bar displays ideas for shows you might like based on what shows you record and mark as your favourites. For example, if you record the show “American Idol,” the Discovery Bar might display thumbnails for other shows, like “So You Think You Can Dance.” It all depends on what you’re interested in and what’s available to you.
TiVo® Service from Cogeco Quick Guide Quick tour – My Shows All of your recordings and streaming videos are found in the My Shows list. To get to the My Shows list from any menu screen or from live TV, just press the TiVo button twice. (Just press it once if you’re already on the TiVo Central screen.) Highlight any title in the My Shows list (even a show that’s currently recording) and press the Play button to watch the show from the beginning, or to resume playing from where you left off.
TiVo® Service from Cogeco Quick Guide 1. Press the button and select « Show categories ». 2. Highlight a category you want to hide, and press Select to remove the check mark. 3. To change the order of the categories, highlight the one you want to move, press the Right arrow, and then use the Up and Down arrows to place the category where you want it. 4. When you're happy with your list, press A twice to return to the My Shows list.
TiVo® Service from Cogeco Quick Guide Season selector If a OnePass group contains more than one season and more than 30 episodes, a season selector will be displayed at the top of the list. Use it to easily jump between seasons. Progress bar When you watch a OnePass recording, a progress bar will appear next to its title in the OnePass folder. This can help you keep track of which episodes you’ve watched, and which you haven’t. Note that the progress bar does not appear for streaming videos.
TiVo® Service from Cogeco Quick Guide Program details screen You can highlight any show in My Shows and press the Select button to see the program details screen. Options on this screen will vary depending on the program, but may include: 10 • Watch now For a streaming video, select the video provider to watch the show. • Play (or Resume playing if you’re returning to a partially watched show). • Delete now (or Stop recording if recording is in progress).
TiVo® Service from Cogeco Quick Guide Quick tour – OnePass OnePass: Your ticket to limitless entertainment OnePass, which replaces Season Pass® recordings, gathers every episode of a series available anywhere and adds them right to your My Shows list to watch instantly. If an episode isn’t available on TV or Cogeco On Demand, OnePass fills in the gaps with episodes from streaming video providers like Netflix.
TiVo® Service from Cogeco Quick Guide on-demand videos in your OnePass will give you the best results, and streaming videos don’t take up any disk space! Start from Want to watch from the beginning? Choose Season 1. Just need to catch up? Choose a different season. Only want new episodes? Choose « New episodes only ». Rent or buy: Decide whether to include episodes that need to be rented or purchased before viewing.
TiVo® Service from Cogeco Quick Guide You can cancel the recording of any episode in a OnePass by highlighting the title in the To Do List and pressing the Clear button . You can delete the entire OnePass or change its options using the OnePass Manager (see Using the OnePass Manager for more info).
TiVo® Service from Cogeco Quick Guide Quick tour – Streaming videos When you look for movies or individual episodes of series using the TiVo menus, your options will include videos available to stream from Cogeco On Demand and other video providers -- no need to switch to a different catalogue or app! When you find a streaming video, choose « Watch now » to watch it instantly.
TiVo® Service from Cogeco Quick Guide Quick tour – Finding shows Finding something to watch has never been easier. Searching for shows (and more!) Search by series title, episode title, show description, or person name (actor, director, etc.). The TiVo Service from Cogeco searches upcoming TV shows and movies, Cogeco On Demand, and more, all at the same time. You can even search for a particular channel by its network name or call sign (such as CBC or TSN). 1.
TiVo® Service from Cogeco Quick Guide Browsing TV & movies Browse specific categories of TV shows and movies, including what to watch right now! From the TiVo Central screen, select « Find TV, Movies, & Videos », then choose « Browse TV & Movies ». You’ll be able to browse for shows using any of the following: New & Notable Browse a rotating selection of shows and movies that are timely, trendy, or just plain fun (English content only).
TiVo® Service from Cogeco Quick Guide The Discovery Bar The Discovery Bar appears at the top of most TiVo screens. What you’ll see in the Discovery Bar depends on you! Often, the Discovery Bar displays ideas for shows you might like based on what shows you record and mark as your favourites. For example, if you watch the show “American Idol,” the Discovery Bar might display thumbnails for other shows, like “So You Think You Can Dance.
TiVo® Service from Cogeco Quick Guide If you’d prefer not to record TiVo Suggestions automatically, you can turn them off. From the TiVo Central screen choose « Settings & Messages », then « Settings », then « Recording », then « TiVo Suggestions ». On the TiVo Suggestions screen, choose « No, don’t record TiVo Suggestions ». You can still see the TiVo Suggestions list and choose to record individual shows.
TiVo® Service from Cogeco Quick Guide Watching TiVo Suggestions Recorded suggestions appear in the TiVo Suggestions group inside the My Shows list. You can watch, save, or delete them just like any other shows. Here's how to find them: • TiVo Suggestions appears as a category in the left column of the My Shows list. Highlight it to see all of your recorded Suggestions. • When you select a category in My Shows, you'll find a Suggestions folder for that category.
TiVo® Service from Cogeco Quick Guide 2. Select « Create a new WishList Search ». 3. Next, start choosing criteria for your WishList search. You can choose any or all of the following: Not all actor or director names may be listed. To search for a name that is not on the list, enter the name in the format: LAST NAME, FIRST NAME. (You must match the spelling of the name exactly, and you must use a comma).
TiVo® Service from Cogeco Quick Guide View upcoming programs You’ll see a list of shows airing in the next two weeks or so that match your WishList search criteria. You can choose to record individual shows from the list. Auto-record WishList programs Your TiVo DVR will automatically record any shows matching your WishList search criteria until you modify or delete the WishList search.
TiVo® Service from Cogeco Quick Guide Quick tour – Watching live TV When you’re watching a show as it’s broadcast, you’re watching live TV. Press the Live TV button to go to live TV from any TiVo menu screen. Moving around in time 1. First, press the Pause button playback resumes. . You can pause live TV for up to 30 minutes. After that, When you pause live TV, you see a status bar showing a one-hour period. The green segment shows the portion of the hour that has been saved by your TiVo DVR.
TiVo® Service from Cogeco Quick Guide 8. Press and hold the Replay button portion. to skip back to the beginning of the saved Changing channels To move one channel at a time, press the Ch Up/Down button . To go to a specific channel, use the number buttons on your TiVo remote, then press the Enter button . (If you don’t press Enter, the channel changes automatically after a few seconds.) To jump back to the previous channel on the same tuner, press Enter again.
TiVo® Service from Cogeco Quick Guide 5. Continue pressing Live TV to cycle through the rest of the tuners, and back to Tuner 1. Shows that you paused are still paused; shows you were watching are still playing. You can rewind them to catch what you missed! Recording the show you’re watching You can always record the show you’re watching — just press the Rec button while watching any tuner. You can choose to record the show, or select « OnePass & other options » or « Explore this show » for more choices.
TiVo® Service from Cogeco Quick Guide From the TiVo Central screen, choose « Settings & Messages », then « Settings », then « Parental Controls ». (Or, select the padlock icon from the large info banner.) The padlock icon in the info banner shows the current state of Parental Controls. Off No password or controls are set. The icon is dim and unlocked. On Password and controls are set. The icon is bright and locked. Temporarily Off Controls are set but turned off. The icon is bright and unlocked.
TiVo® Service from Cogeco Quick Guide When you turn Parental Controls off, your password is deleted. 26 Turn off Parental Controls Enter the password, and press the Select button . When Parental Controls are off, the password is deleted and anyone can view any shows or watch any channels.
TiVo® Service from Cogeco Quick Guide Quick tour – Using the guide and miniguide TiVo Live Guide Date & time Show description The on-screen program guide displays up to two weeks of TV programming at the touch of a button — the Guide button on your TiVo remote. You can choose to display the guide as a grid, or use the TiVo Live Guide (shown here). When you’re viewing the guide, press the button to display Guide Options and choose the view you want.
TiVo® Service from Cogeco Quick Guide Choosing channels for the guide You can use the Guide Options screen (press the display in the guide. button) to choose which channels to All Display all channels available, even channels you don’t receive. My Channels Display only the channels that are checked in the Channel List (recommended). Favourites Display only the channels you rated as your favourites in the Channel List.
TiVo® Service from Cogeco Quick Guide Quick tour – Managing recordings & OnePass On your TiVo DVR, the To Do List shows all your scheduled recordings and lets you change recording options or cancel recordings. The OnePass Manager prioritizes all your repeating recordings and lets you manage conflicts and set options. Using the To Do List To view the To Do List, from the TiVo Central screen, choose « Manage Recordings & OnePass », then « To Do List ».
TiVo® Service from Cogeco Quick Guide Using the OnePass Manager OnePass recordings and auto-recording WishList searches are prioritized by the order in which you set them up, with the first having the highest priority, and so on. To view the OnePass Manager, on a TiVo DVR, from the TiVo Central screen choose « Manage Recordings & OnePass », then « OnePass Manager ».
TiVo® Service from Cogeco Quick Guide Quick tour – Cogeco On Demand Your TiVo DVR and your TiVo Mini have access to thousands of the latest hit shows and movies! Choosing an on-demand video Whenever you search for a show, available Cogeco On Demand shows are included in the results. It’s just that easy to find the shows you want. If you’d rather browse the available Cogeco On Demand offerings, just press the On Demand button . This will take you to the main screen of available content.
TiVo® Service from Cogeco Quick Guide Controlling a video Stopping the video. Once you’ve started watching a video, you can stop it at any time by pressing the Left arrow . Partially and completely viewed videos are stored in the « My Rentals » folder for the rental period from the Cogeco On Demand library. You can watch them again at any time. See Watching a saved video for information on watching a video saved in the « My Rentals » folder. Pausing. Press the Pause button .
TiVo® Service from Cogeco Quick Guide Quick tour – Streaming or transferring shows With the Cogeco TiVo app, you can stream live TV and recorded shows to your smart phone or tablet. You can even transfer recorded shows to your iOS device to take with you when you’re on the go.
TiVo® Service from Cogeco Quick Guide Quick tour – YouTube™ Videos Browsing YouTube videos with your TiVo DVR or your TiVo Mini is just as easy as browsing YouTube videos on the Internet. From the TiVo Central screen choose « Find TV, Movies, & Videos », then « YouTube ». On the YouTube home page, use the arrow buttons to explore the menus.
TiVo® Service from Cogeco Quick Guide Troubleshooting will resume once power is restored and the TiVo DVR restarts. The recording will show up in two parts if the power is restored during the time the recording was made. Getting more info Got a question? Here’s how to find answers: 1. Use the TiVo Service from Cogeco help screens. For general troubleshooting, go to the TiVo Central screen, and select « Settings & Messages », then « Help ». 2. Use online support.
TiVo® Service from Cogeco Quick Guide What happened to my Season Pass requests? • If you’ve had a TiVo box for a while, you’ve probably set up Season Pass requests for your favorite series. With the introduction of OnePass, each existing Season Pass has been turned into a OnePass, with the OnePass options set to include recordings only. In essence, that means these OnePasses will work just as your Season Passes always have.
TiVo® Service from Cogeco Quick Guide I know I added a new show, but I can’t find it in the My Shows list. • • Make sure you’re looking in the correct My Shows category. For instance, if you are looking for a kids’ show, make sure that Kids or All is selected in the left-hand column, rather than Movies or TV Series category. Try switching views by pressing the or button.
TiVo® Service from Cogeco Quick Guide How can I record a show (or shows) when there is a conflict? I can’t find my show in a search even though I know it’s on. • • Your TiVo DVR or your TiVo Mini uses your Channel List to search for shows. Verify that the channel is selected in your Channel List. Does the channel have a check mark next to it? To give it one, highlight the channel and press the Select button.
TiVo® Service from Cogeco Quick Guide • If the TiVo DVR loses power while it is organizing program information, the organizing process will stop until the TiVo DVR makes a successful connection to the TiVo Service from Cogeco, and then will start again. If your TiVo DVR lost power while it was organizing program information, you can get it to start organizing again by starting a connection to the TiVo Service from Cogeco.
TiVo® Service from Cogeco Quick Guide missing show earlier than planned. If you accepted that resolution, the show would have been deleted. • You may be able to re-sync audio and video by pressing the Replay button . There may have been a power outage that affected the recording. • Press the TiVo button to go to the TiVo Central screen, then press the Live TV button to return to live TV. Audio and Video • Restart your TiVo DVR or your TiVo Mini.
TiVo® Service from Cogeco Quick Guide from Standby, press either the TiVo button button . or the Live TV I see a grey screen with a message that says “Searching for signal.” My audio system is set up to play in stereo, but it is only playing mono. Your TiVo DVR or your TiVo Mini is having trouble tuning to the channel you are on. Follow these steps to restore the video: • • Try changing channels.
TiVo® Service from Cogeco Quick Guide « Parental Controls »), or by putting your TiVo DVR or your TiVo Mini in Standby mode and then taking it out of Standby. (Put your TiVo DVR or your TiVo Mini in Standby mode by selecting « Settings & Messages », then « Standby ». To return to normal mode from Standby, press either the TiVo button or the Live TV button .) Restarting your TiVo DVR or your TiVo Mini You may need to restart your TiVo DVR or your TiVo Mini as a troubleshooting step.
TiVo® Service from Cogeco Quick Guide The TiVo remote ® ® The TiVo button takes you to the TiVo Central screen, the starting point for all your TiVo features and settings. Live TV takes you to live TV. If you’re watching live TV, use it to cycle through the tuners. If programmed, TV Pwr turns your TV on or off. Info shows the info banner while watching live TV; press it again to make it disappear. Use Input to select the input (such as TiVo box, DVD player, game system) your TV displays.
TiVo® Service from Cogeco Quick Guide Remote control tips & shortcuts Press the TiVo button once to go to the TiVo Central® screen, or twice to go to the My Shows list—your list of recorded shows. Get where you want to go quickly! From the TiVo Central® screen, press the following number buttons for these shortcuts: While watching live TV, press Select to see the mini-guide: a snapshot of what’s coming up on the next three channels.
TiVo® Service from Cogeco Quick Guide Customizing your TiVo remote Using the on-screen menus When programmed, the TV Pwr, Input, Vol, and Mute buttons on the TiVo remote can control your TV or A/V receiver. To navigate the on-screen menus, use the remote control’s arrow buttons to move to the option you want, then press Select. Your TiVo DVR comes with an RF remote.
TiVo® Service from Cogeco Quick Guide Glossary of on-screen icons My Shows Streaming video available to watch now. Currently being recorded. Streaming video that is currently unavailable. Currently downloading or streaming from another TiVo box. Recording will be kept until space is needed. Plain folder – contains more than one episode of the same series. Recording may be deleted in less than three days to make room for other recordings you have requested, but only if space is needed.
