User Guide

• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless
service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there
is a greater volume of network traffic.
• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from
the website.
• If your work email account is associated with a BlackBerry Enterprise Server, check with your administrator for BlackBerry
Device Software updates. Your administrator might not allow you to update your software over the wireless network, or
might allow you to update only to a specific version.
My smartphone doesn't have enough available storage space to update
the BlackBerry Device Software
Try the following actions:
• Delete display languages, themes, or third-party applications that you don't use.
• Delete messages and calendar entries that you don't need.
• Delete browsing information.
My smartphone responds slowly or freezes
Try the following actions:
• Close unused applications.
• Free some of your application storage.
• Update your BlackBerry Device Software.
• Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that
came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for
your smartphone.
Related information
Tips: Freeing space to optimize your smartphone's performance, 40
Close an app so that it is not running in the background, 252
User Guide
BlackBerry Device Software
261