User Guide

Indicator Description
Provides information about the strength of the wireless signal. Three or more bars
indicate a strong signal. A reduced signal display might indicate increased power
output from your smartphone as it attempts to connect to a weak signal.
3G , 4G , H+ , EDGE, GPRS, NXTL,
MIKE, or NTWK
You're connected to a mobile network and you can access features such as email
messaging and Internet browsing. If you don't see one of the indicators, you might
be in an area of reduced wireless coverage where some features aren't available
(you might only be able to make a phone call or send and receive text messages).
You can call only emergency numbers.
You're in an area of no wireless coverage.
The connection to the mobile network is turned off.
You're connected to a Wi-Fi network and you can access BlackBerry services such
as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network,
or you're connected to a Wi-Fi network, but you can't access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a Bluetooth
enabled device.
Related information
About emergency calls and Emergency Callback Mode, 55
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following actions:
• If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify
that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
• Verify that you turned on the connection to the wireless network.
• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your
smartphone remains connected to that wireless network until you select your wireless service provider's network again.
User Guide
Manage Connections
268