User Guide

Troubleshooting: Mobile Hotspot mode
I can't use my smartphone as a mobile hotspot
Try the following actions:
• Verify that your mobile network connection and your Wi-Fi connection are both turned on.
•
Verify that your BlackBerry smartphone is connected to the mobile network by checking that the indicator appears in
the connections area at the top of the home screen.
• Verify that your wireless service plan is set up to use Mobile Hotspot mode. For more information, contact your wireless
service provider.
• If you are roaming, on the Mobile Network Options screen, verify that the Data Services field and the While Roaming field
are set to On.
Related information
Turn on or turn off Mobile Hotspot mode, 280
Connect to the mobile network manually while using Mobile Hotspot mode, 281
I can't connect multiple devices to my mobile hotspot
Depending on your wireless service plan, you might not be able to connect multiple devices to your mobile hotspot. For more
information, contact your wireless service provider.
User Guide
Mobile Hotspot mode
284