User Guide

• Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
Related information
Turn on or turn off Bluetooth technology, 285
Pair with a Bluetooth enabled device, 285
I can't type a passkey on a Bluetooth enabled device
If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined.
On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000.
I can't send or receive files
If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that
uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact
your wireless service provider or administrator.
If your email account uses a BlackBerry Enterprise Server, your organization might not allow you to use some features or might
prevent you from sending or receiving files. For more information about the features that are available on your smartphone,
contact you administrator.
Try the following actions:
• Verify that the file you're trying to send or receive is a file type that's supported by BlackBerry smartphones.
• Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not
protected by copyright or DRM.
• If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your
smartphone.
• If you can't find a file that was sent to you, check the folder that matches the file type of the sent file. Files sent to your
smartphone are stored in the folder that matches each file's type. For example, if you receive a picture, the picture is saved
in the pictures folder of your smartphone or media card, depending on your smartphone's settings.
I cannot find files sent to me over a Bluetooth connection
By default, files sent to your BlackBerry smartphone over a Bluetooth connection are saved in the folder that matches the type
of file sent.
Related information
Search for a file that is saved on your smartphone, 130
I lose my connection with a Bluetooth enabled car kit
Try the following actions:
• Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled
car kit's software version, see the documentation that came with your car kit.
User Guide
Bluetooth technology
294