User Guide

Work data and personal data
If your BlackBerry smartphone uses a BlackBerry Enterprise Server that supports BlackBerry Balance technology, the following
data is considered to be for work use:
• Email, appointments, and attachments that you send or receive from your work email account
• Contacts from your organization's address book, contacts associated with your work email account, and contacts using a
domain specified by your administrator
• Files that you downloaded from your organization's network
• Organizer data, such as tasks and memos
• Third-party applications, unless otherwise specified by your administrator
The following data is considered to be for personal use:
• Email, appointments, and attachments that you send or receive from a personal email account
• Contacts that you synchronize with a personal email account
• Text messages and PIN messages
• Messages that you send or receive using BlackBerry Messenger
• Phone, browser, maps, and media application data except for call logs and the browser cache
• Passwords stored in the password keeper
How to: Security
Security basics
About the smartphone password
If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone.
If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone
deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses a
BlackBerry Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card
might be deleted as well. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
My smartphone prompts me to make an emergency call when I type a password, 346
Set or change your smartphone password, 316
I forget my smartphone password, 35
User Guide
Security
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