User Guide

Find your smartphone model number and version of the

BlackBerry Device Software

Do one of the following:

• On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.

• If supported by your input language, in a message or memo, type myver followed by a space.

I can't run or submit a diagnostic report

Try the following actions:

•

Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't

submit a diagnostic report to a PIN, try submitting the report to an email address.